Public Safety Communicator Trainee

  • El Paso, Texas
  • Jan 01, 2022
Full Time Public Safety
  • Salary: $30,469.82 - $46,946.66 Annually USD

Job Description


Education and Experience : A High School diploma or GED, and two (2) years general work experience, one (1) year of which included public contact.

Licenses and Certificates : Successfully complete and obtain the American Heart Association Cardio-Pulmonary Resuscitation (CPR) Health Provider course or equivalent and Basic First Aid certifications; Emergency Medical Dispatch and Emergency Fire Dispatch courses and International Academy of Emergency Dispatch (IAED) certification; Texas Crime Information Center (TCIC) certification, to include on-line Texas Law Enforcement Telecommunications System (TLETS) certification course; and Priority Dispatch Pro-QA certification. Must obtain all certifications and complete required courses within six (6) months of appointment.

Successfully complete the Basic Telecommunicator Certificate Course, Crisis Communication Telecommunicator Course, and obtain Telecommunicator License from the Texas Commission on Law Enforcement (TCOLE) within one (1) year of appointment.

All licenses and certificates must be maintained during course of employment, to include Department and Division requirements for continuing education credits.

Special Requirements : Must be a current U.S. citizen (per requirement of TCOLE licensure). Must successfully pass an audiogram, drug screening, psychological examination, and stringent background investigation.

Promotion : Upon successful completion of the six (6) months training program, the trainee will be promoted to the Public Safety Communicator position.

General Purpose

Under immediate supervision, this classification will serve as a training classification in preparation for processing emergency and non-emergency telephone calls requesting Police, Fire and Medical assistance and dispatch, monitor and coordinate activities of Police, Fire and Medical personnel using a multi-channel radio system, depending on area of assignment.

Typical Duties

Attend and successfully complete classroom sessions and floor training to gain knowledge, skills and abilities necessary to perform the duties of the Public Safety Communicator classification. Involves: Process emergency and non-emergency telephone calls and dispatch, monitor and coordinate activities of emergency personnel. Dispatch and monitor police, fire and medical communications using a multi-channel radio system and enter information into computer aided dispatch (CAD) system. Provide accurate and understandable directions to citizens, field personnel, and other law enforcement agencies and ask relevant questions to ascertain type of call for service. Monitor a variety of electronic equipment and radio channels. Perform related incidental duties contributing to realization of unit or team objectives as required.

General Information

For complete job specification click here .

Salary Range: $14.65 - $20.59 per hour
The starting salary for this position is $15.00 per hour.

Test Date: To be announced

Please note: The recruitment process consists of the following and candidates on the eligible list may not be certified for hire until successful completion of all components: written examination, realistic job preview, Spanish proficiency exam (depending upon assignment, not required), background investigation, oral board interview, audiogram, and psychological exam. For information on qualifications and details of the phases in the recruitment process please click here under employment opportunities. You can also see a video about this position with the Fire Department by clicking on the following link: .

Please note: Candidates must provide a typing certificate to demonstrate they meet the minimum typing requirement of thirty-five (35) net words per minute prior to job offer. Candidates who fail to provide a typing certificate will be disqualified from the recruitment process. Typing credentials that have been completed within the last two years will be accepted from the School Districts, International Business College, University of Texas at El Paso, and the Texas Workforce Commission. For your convenience, the City of El Paso Human Resources Department offers typing exams free of charge by appointment only, at 300 N. Campbell, El Paso, TX 79901. Their contact number is 915-212-0045. Applicants who are current City employees, who are employed in a position which requires typing of a minimum of thirty-five (35) words per minute or more, need not attach a typing certificate. Typing certificate must be administered by a proctor, on company letterhead, state gross words per minute, net words per minute, and number of errors.

Please note: Due to the requirements of Texas Commission On Law Enforcement licensing (TCOLE), the applicant must be a current US citizen. The recruitment process consists of a stringent background investigation and the applicant will be fingerprinted. Please click here for the Texas Law Enforcement Telecommunications System Access (TLETS) licensing disqualifiers.

Please note: Applicants will be scheduled to move forward in the recruitment process according to their rank on the eligible list. The number of applicants scheduled to move forward will depend on the number of vacancies available. Applicants must pass all components of the recruitment process before a final offer of employment is made.

Military veterans must submit DD form 214(s) Member 4 form at time of application to qualify for veterans points.

Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.

Note: Applicants with a foreign degree must have all relevant documents translated and evaluated by a College, University, or Credentials Evaluation Services Department prior to submitting them to the Human Resources Department.
Closing Date/Time: Continuous

Job Address

El Paso, Texas United States View Map