Public Safety Dispatcher - Entry

  • City of Chico, CA
  • Chico, California
  • Jan 01, 2022
Full Time Dispatch and Telecommunications Public Safety
  • Salary: $40,976.00 - $56,284.80 Annually USD

Job Description

Position Information

NEW: The City of Chico and Chico PD are excited to announce a Dispatch reorganization that will provide additional long-term career opportunities and the ability for greater growth within the Division! Successful Public Safety Dispatcher - Entry employees may later qualify to promote through the career ladder: Dispatcher - Intermediate, Dispatcher - Advanced, and even Communications Supervisor! Positions at Chico PD Dispatch are more than "just a job," they're a career!

Additional Videos:
  • How to Apply
  • The Training Process
A complete application packet for this position must include:ResumeValid and current (dated within one year) typing certificate - 45 NET WPM
This classification requires a typing certificate with proof of typing ability at 45 net words per minute. To standardize, net words per minute will be calculated by subtracting the number of errors from the gross words per minute. Candidates are now allowed to submit online generated typing tests. Tests must be dated within the last year and the score results must show gross words per minute and number of errors (so net can be calculated). Attaching a valid typing certificate is a requirement of this recruitment and failure to do so will result in denial of application. Suggested resource: "Free Certificate Test" at: , to self-administer a 5-minute typing test.

TESTING: Candidates for this position are required to take the CritiCall exam. For more information and a test preparation guide, please visit:

Salary placement upon hire: Employees may expect to be placed on the salary range between steps A - F; however, additional steps may be considered based on prior education and experience.

NOTICE: The City of Chico is committed to inclusion and a diverse workforce and has made candidate applications anonymous to reduce implicit bias in the hiring process. Candidate names, addresses, and other Personally Identifiable Information (PII) are auto-redacted on applications sent to the department.

This recruitment will be open until further notice.

Job Description

Definition:Under supervision, to receive training and to operate a Public Safety Answering Point (PSAP) in the capacity of a first responder; to perform assigned clerical work relating to public safety records and operations; and to perform related work as required.
Distinguishing Characteristics:
This is the trainee-level classification in the Dispatcher series. Trainees work in the communications center and receive on-the-job training, specific day-to-day direction and are closely supervised. Incumbents at this level are not expected to function with the same amount of knowledge or skills as positions allocated to Public Safety Dispatcher Intermediate and Advanced . Although work is performed within established policies and procedures, it requires the exercise of sound judgment in emergency situations.
Typical Duties:
  • Receive and prioritize incoming emergency calls from the public requesting police, fire or other emergency assistance;*
  • Maintain citizen confidentiality, as required; *
  • Determine nature and location of emergency, determine priorities, and dispatch via computer-aided dispatch system police, fire, medical, or other emergency services as necessary and in accordance with established procedures;*
  • Maintain contact with all units on assignment;*
  • Maintain status and location of police and fire units;*
  • Communicate with persons in crisis, including persons in altered states such as intoxication or under the influence of drugs; *
  • Answer non-emergency calls for assistance;
  • Call out City maintenance workers for maintenance emergencies;
  • Enter, update, and retrieve information from a variety of computer systems;*
  • Receive requests for information from computer systems and provide pertinent data;
  • Monitor several complex public safety radio frequencies;*
  • Operate a variety of communications equipment including computerized radio consoles, telephones, and computer equipment;*
  • Process a wide variety of public safety records, files, logs, reports, and forms;*
  • Operate office equipment;
  • Perform related duties as assigned.
*Essential Function
Duties recorded above are representative of the duties of the class and are not intended to cover all the duties performed by incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related or a logical assignment to this class; such assignments shall fall under the category of "other duties, as assigned."
Tools and Equipment Used:
Telecommunications equipment, including computer-aided systems; personal computer including word processing software; copy machine; facsimile machine; radio.
Physical Demands:
While performing the duties of this job, the employee is frequently required to sit and talk and hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. Work is frequently performed in emergency and stressful situations.
Work Environment:
The noise level in the work environment is moderately noisy. Work shifts cover 24 hours per day and seven days per week including holidays.
Knowledge, Skills, and Abilities:
Knowledge of : Geographic features and streets of the City of Chico; correct English usage, spelling, grammar, and punctuation.
Ability to : Type a minimum of 45 words per minute; learn to operate standard telephone and computerized radio communications equipment and computer-aided dispatch system; learn and use standard broadcasting procedures and rules; learn and correctly use public safety classification codes and basic provisions of the California Vehicle and Penal Codes; speak clearly and precisely; exercise good judgment and make sound decisions in emergency situations; effectively communicate with and elicit information from citizens faced with emergency situations; exercise independent judgment and work with minimal supervision; comprehend and make inferences from written materials; handle simultaneous events effectively; handle confidential matters with a high degree of discretion; understand and carry out oral and written instructions; work cooperatively with others.


Minimum Qualifications:
Experience/Education : High school graduation or equivalent supplemented by one year of experience in clerical or public safety dispatching.

Additional Requirement : Possession of a valid California Driver License.

Desired Qualifications:
Experience/Education : Experience in dealing with difficult or distressed individuals is desirable.

Unless a position is permanently allocated to a Public Safety Dispatcher Entry level due to the nature of the work, employee may be promoted, pursuant to the flexibly staffed nature of the classification series, to the Public Safety Dispatcher II level as responsibility and experience increases.

Equivalency may be established pursuant to the City-Wide Classification Plan.

Additional Information

The City of Chico is looking for individuals who are results-oriented, possess great attitudes, demonstrate creativity and innovation, work efficiently, show a record of success and have a PASSION for public service. Having the best employees provides the best service to the community.


Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted. It is the responsibility of the applicant to ensure applications are received by the City of Chico Human Resources Office.

Degree, Licenses, Certifications and/or Equivalencies: Candidates must include copies of items listed as a minimum qualification; failure to provide required certificates by the close of the recruitment will result in candidate disqualification. If this position requires a typing certificate: typing certificates must have been issued within one year and the net speed must match the minimum requirement listed in the job description. For standardization, net speed will be calculated by subtracting the number of errors from the gross WPM. Internet generated typing certifications are not accepted. Equivalency for experience and/or education listed within a job description may be established pursuant to the City-wide Classification Plan and through coordination with Human Resources. Candidates seeking an equivalency must contact Human Resources, at (530) 879-7900, for instructions on submitting an equivalency request. Being minimally qualified for a position does not guarantee a candidate progression through the full recruitment process.

Travel and Recruitment Related Expenses: The City of Chico does not reimburse applicants for any travel or expenses in connection with applying for employment, unless authorized by the City Manager.

Pre-Employment Processing: Applicants may be required to pass fingerprinting and a medical examination as a condition of employment or promotion. Medical exams may include a fitness exam, psychological exam, and a drug and alcohol screening, depending on the position. E-verify is used to determine candidate eligibility to work in the United States.

The City of Chico is an Equal Opportunity Employer and supports workforce diversity. Women, minorities, and persons with disabilities are encouraged to apply. The City of Chico will consider individuals with disabilities based on their qualifications to perform the essential functions of the position for which they are applying and will provide reasonable accommodation in the application and/or testing process. If you require accommodation in the application and/or testing process, please notify the Human Resources Office within seven (7) days of the need for accommodation, so appropriate alternative arrangements can be made.

If you have any questions, or need additional assistance regarding City of Chico employment opportunities, please contact the Human Resources Department at (530) 879-7900 or .
Closing Date/Time:

Job Address

Chico, California United States View Map