Sophomore Retention Project Lead (Student Services Professional III) - ORSP/Metro College Success Program (504933)

  • Cal State University (CSU) San Francisco
  • San Francisco, California
  • Nov 28, 2021
Part Time Education and Training Project Management

Job Description


Working Title

Sophomore Retention Project Lead (Student Services Professional III) - ORSP/Metro College Success Program

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.


Office of Research and Sponsored Programs/Metro College Success Program

Appointment Type

Temporary: Position will end on or before 06/30/2020, permanent status cannot be earned in this position. Temporary appointment can be concluded prior to the stated temporary appointment end date, normally with a two-week notice period. Continuation of this temporary appointment is contingent upon grant funding

Time Base

.50 FTE

Work Schedule

Please refer to Work Schedule

Anticipated Hiring Range

$4,691.00 @ 1.0 FTE ($56,292.00 annually)

$2,346.00 @.50 FTE ($28,152.00 annually)

Salary is commensurate with experience.

Position Summary

This position is part of a Stupski Foundation grant-funded project to improve the retention for Metro's sophomores (4th semester) transitioning into their junior (5th semester) year. Sophomores are second-year students and those entering their Junior year without having sixty units of credit or undeclared. The Metro Sophomore Retention Project Lead position provides ongoing services that are consistent, accurate, and complex to resolve Metro students' problems for which there are no existing guidelines and precedents. He/she will work with students individually and in groups to lead workshops and provide one on one consultation to help with major exploration, academic interests, learning tools, and campus life enhancement. This position will also identify and address registration holds and provide comprehensive educational and career advisement for students who are approaching or are on academic probation. Also, the incumbent will independently lead, develop, plan, implement, and evaluate student success-related projects to promote retention and graduation

Position Information

Early Intervention, Retention & Wraparound and Student Support Services
  • Perform in-depth analysis of complex individual and group challenges facing Rising Juniors in Metro to focus limited resources to help resolve or elevate those challenges.
  • Design, plan, coordinate and implement trainings for Metro faculty and staff to better serve rising juniors and their needs.
  • Serve as a liaison between Metro academy coordinators and core course faculty, and Metro instructors across disciplines to provide appropriate services to help students with strategies and resources they need to support their academic success and retention.
  • Collaborate with University-wide centers and academic departments to link the relevant resources to support Metro students' academic success.
  • Program and coordinate visits to Metro classes to conduct outreach, provide advising workshops and other relevant information.
  • Lead, develop and implement workshops to assist students to identify educational and vocational goals and advise on suitable majors.
  • Independently provide comprehensive advisement to Metro students to identify barriers to academic success and the tools to overcome them as well as to explore advisement on vocational interest and possible majors.
  • In collaboration with Metro's advisors create and design effective advising for group workshops and deliver advising and other academic resource directives based on ability and student needs.
  • Advising via phone calls, emails, text and face to face meeting to both provide emotional support and to ascertain the academic support the student needs to be successful.
  • Coordinate with the Metro Academic Resource Center proactive tutoring for academic support.

Oversight and Manage Metro's student working in the Near-Peer Support Program
  • Recruit and oversee Near-Peer Mentors.
  • Develop and maintain work plans and goals for near-peer mentors to provide needed support and strategies to support retention and academic resilience.
  • Maintain Student Near-Peer schedules in coordination with University calendar, dates, and deadlines.
  • Work with other university-wide resources to provide appropriate trainings on student support services for mentors.

  • Design and implement innovative communication strategies to better address the needs of rising juniors.
  • Send out social media communications via Metro FaceBook and Instagram platforms regarding workshops, events and services offered by Metro Academic Resources Center (MARC).
  • Send out regular emails and texts about services, workshops and other relevant information.

Reception & Operations
  • Assist with MARC's opening and closing.
  • Assist with MARC student intake processes.
  • Participate in overall MARC staff and student assistant meetings and planning.

Data Management & Entry
  • Enter data for contacts, services and communications in Salesforce database.
  • In collaboration with Student Services Data Manager, run regular reports for targeted support, progress on goals and overall program improvement.

Other duties as assigned

At All Times
  • Demonstrate behaviors that are in line with the User Friendly Principles (P530C) and Principles of Conduct for a Multi-Cultural University (P30D)
  • Demonstrate safe work practices for oneself, others and the office environment.

Minimum Qualifications

Knowledge and Abilities:

The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification.

Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned.

Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.


Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.

A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.


Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related

Preferred Qualifications
  • Core Competencies - embody the following competencies:
  • Bias toward collaboration and teamwork.
  • Effective oral, written and nonverbal communication skills.
  • Customer/Client Focus with an emphasis in problem solving and resolution.
  • Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence.
  • Diversity and inclusion.
  • Proficiency and knowledge of all office related computer programs and equipment, such as Microsoft Word, Excel, Outlook, PowerPoint, Publisher, and Adobe Acrobat X Pro, Box Zoom, InDesign (basic), Salesforce, Formsite, GoTo Meeting, Dropbox, iLearn;
  • Skills in organizing and promoting student workshops and events


Must be able to lift up to 20 lbs.;

Must be able to sit at a computer desk for long periods of time.

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.


Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

CSUEU Position

Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.

Additional Information


The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.

Closing Date/Time: September 19, 2022

Job Address

San Francisco, California 94132 United States View Map