Academic Support Coordinator (504815)

  • Cal State University (CSU) San Jose
  • San Jose, California
  • Nov 28, 2021
Full Time Public Health

Job Description


Job Summary

The Academic Support Coordinator will work with the lead on this project: a cohesive tutoring, peer mentoring and academic support program for student-athletes by utilizing technology and strengthening connections/relationships with various academic support services across campus in Student Athlete Success Services. This position coordinates student success programming and prepares a variety of reports for analyzing data. This position provides advising services to a select group of academically sound student-athletes.

The incumbent will also have a caseload of five student-athletes who are academically at-risk and will meet with them weekly to provide learning support to those five student-athletes. This position is responsible for the development, coordination and implementation of specified projects related to EAB (Spartan Connect), as well as other uses of technology in the support, documentation and communication of student-athlete academic progress.

Key Responsibilities
  • Arranges academic support, mentoring, and tutoring, assuring that the student-athletes progress towards their degree
  • Coordinates individual and group tutorial/study sessions for English, Math, General Education level courses, and WST preparation
  • Assists with training, scheduling, and monitoring peer mentors, peer tutors, and study hall monitors for the SASS unit
  • Offers career counseling, including assistance with resume and cover letter writing, job searches, internships and networking
  • Provides social mentoring, helping student-athletes adjust to life as a college athlete, which is often a high profile and high pressure role for a young adult
  • Coordinates the department's use of EAB Executive Advisory Board (Spartan Connect) for scheduling, tutoring, advising, and reporting
  • Works with Assistant Director in regards to eligibility, including processing transfer evaluations and tracers
  • Assists students in their educational progress, exploring service, leadership and extracurricular opportunities, and setting goals
  • Maintain accurate records and files in compliance with all university, conference and NCAA rules and regulations
  • Coordinates and collaborates with student support offices, departments across campus, and campus advising offices for student referrals as appropriate

Knowledge, Skills & Abilities
  • Ability to acquire knowledge of organizational procedures and activities of the Department of Intercollegiate Athletics and the campus as a whole
  • Ability to analyze data accurately and adopt effective course of action
  • Ability to carry out a variety of complex assignments without detailed instructions by the Work Lead
  • Excellent oral and written communication skills
  • Knowledge of NCAA legislation, rules and regulations, especially as they apply to academic support, student development programs and SAAC
  • Ability to create student development and study skill programming
  • Ability to develop and deliver appropriate learning support strategies
  • Ability to advise students individually or in groups on routine matters, and general knowledge of principles of individual and group behavior
  • General working knowledge of the principles, practices and trends of Division I higher education and academic support
  • Ability to create programs that are responsive to a diverse and multicultural environment
  • Ability to organize and evaluate academic plans
  • Excellent customer service and public relation skills
  • Ability to perform accurately in a detail-oriented environment, and to handle multiple work priorities, organize and plan work and projects

Required Qualifications
  • Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job related field
  • Two years of professional experience in one of the student services program areas or in a related field. A master's degree in a job-related field may be substituted for one year of professional experience.

Preferred Qualifications
  • Bachelor's Degree in related field
  • 2 years of experience a higher education, athletic academic setting
  • Experience with applicable University policies and procedures
  • Excellent written communication skills
  • Experience with PeopleSoft


Classification: Student Services Professional II
Anticipated Hiring Range: $4,304/month - $4,439/month
Salary Range: $4,304/month - $6,120/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
  • Resume
  • Letter of Interest

All applicants must apply within the specified application period: September 21, 2021 through October 14, 2021. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel

CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at and questions may be sent to

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Closing Date/Time: Open until filled

Job Address

San Jose, California United States View Map