Senior Student Academic Success Specialist (505078)

  • Cal State University (CSU) San Jose
  • San Jose, California
  • Nov 28, 2021
Full Time Education and Training

Job Description


Job Summary

The Senior Student Academic Success Specialist (Senior SASS) for the Lucas College and Graduate School of Business will support the enrollment, retention and engagement of first and second-year students. Under the limited supervision of the Managing Director, Jack Holland Student Success Center, the Senior SASS will develop and implement programming, and provide academic advising and success coaching, to support approximately 200-250 undergraduate students during their first 60 units.

The Senior SASS will have a demonstrated track record of successfully advising a diverse student population, resolving complex advising issues, and will work to ensure that all students have a clear path to achieve academic success. The Senior SASS will be responsible for developing and providing materials, workshops and other programming to support student's success and progress to degree. The Senior SASS will focus on helping the campus close the equity gap between its varied student communities by building relationships and retaining students to graduation through increased engagement and a sense of belonging to the SJSU community.

Key Responsibilities
  • Provide holistic academic advising and support to a cohort of students during their first 60 units (freshman and sophomore standing).
  • Develop and implement an asset-based and strengths-based approach while using a case management strategy to establish a working relationship that includes regular meetings, careful documentation, tracking of student progress, and assessment of student success.
  • Introduce and orient students to their academic requirements (MyProgress, Catalog), academic planning tools (MyPlanner, Roadmap), and campus resources.
  • Develop and implement programming efforts and materials to support students' transition to college, with the goal of enhancing skills and behaviors that facilitate academic success (e.g., time management, study skills, effective communication with instructors, growth mindset).
  • Monitor academic progress by leveraging early support systems (EAB Navigate - progress reports) and implement systems that offer timely interventions to support student needs.
  • Develop and implement a student communication plan that aligns with university policies, deadlines, events, and specific supports needed at certain times in the semester.
  • Participate in college and university-wide programs and events that support student success for frosh and sophomores and minimize equity gaps.
  • Provide academic advising during frosh orientation (Sparta Camp).

Knowledge, Skills & Abilities
  • Knowledge of Basic principles of individual and group behavior, and techniques and methods of interviewing/connecting with students for the purposes of effective holistic academic advising.
  • Knowledge of asset-based and strengths-based approaches to academic advising.
  • Knowledge of the freshman and sophomore experience as it pertains to academic, social and personal skills students need to develop as they transition to college/university life; opportunities and challenges; and best practices for academic advising and student success trends.
  • Knowledge of student development theories and principles, retention strategies, and program development.
  • Knowledge of policies: University policies; major, general education, university and system requirements for graduation, change of major policies and procedures; and FERPA and confidentiality guidelines.
  • Knowledge of academic disciplines, coursework, and requirements for the Business college.
  • Strong advising/counseling skills, including demonstrated excellence in active listening and in helping individuals with problem identification, problem solving, conflict resolution, and decision making.
  • Ability to effectively use software applications such as Microsoft Suite (Word, Excel, PowerPoint), Google Suite/Apps (Docs, Sheets, Drive), video conferencing software (Zoom), DocuSign, OnBase, etc.
  • Ability to effectively develop and deliver high quality programming to support student success (e.g., workshops, events).
  • Ability to work occasional evenings and weekends.

Required Qualifications
  • Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related
  • A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience
  • A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling
  • Three years of progressively responsible professional student services work experience

Preferred Qualifications
  • Master's degree in Counseling, Higher Education, College Student Personnel, Social Work, Education, or a directly related field
  • Minimum of three years of experience serving diverse college students in an academic advising/counselor role; working with underrepresented and historically underserved students; establishing trust and a strong working relationships with college students and referring them to campus resources/services, as appropriate; interpreting and clearly explaining university and college advising policies and procedures; working with staff, faculty, and administrators from a diverse backgrounds; and organizing and leading programming efforts in a college/university environment


Classification: Student Services Professional III
Anticipated Hiring Range: $5,200/month - $5,500/month
Salary Range: $4,691/month - $6,683/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
  • Resume
  • Letter of Interest

All applicants must apply within the specified application period: September 21, 2021 through October 5, 2021. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel

CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at and questions may be sent to

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Closing Date/Time: Open until filled

Job Address

San Jose, California United States View Map