Student Services Professional IVAnticipated Hiring Salary:
mid $5,000's per month
Full-time 40 hours per week
Exempt Priority Screening Date:
October 25, 2021Recruitment Status:
Open Until Filled ABOUT CSUMB
Powered by an inspiring Founding Vision Statement
, California State University, Monterey Bay
(CSUMB) is a mid-sized comprehensive baccalaureate and masters granting university whose staff and faculty help transform student lives through a focus on student success and engagement through project-based learning, service learning in its regional community, and the promotion of multicultural and global perspectives on and beyond campus. CSUMB is both a Minority Serving Institution (MSI) and a Hispanic Serving Institution (HSI) and has a vibrant, diverse student body of over 7,400 students. The university's Strategic Plan
prioritizes inclusive excellence through recruiting and investing in the development of a diverse body of faculty, staff, and administrators. CSUMB's sustainability initiative is to be carbon neutral by 2030. The university's faculty and staff, many of whom live in the East Campus housing development, appreciate living and working so close to the shores of the beautiful Monterey Bay. As one of the 23 campuses in the California State University (CSU) system, CSUMB offers excellent benefits, including access to below-market-rate campus housing and competitive salaries for faculty and staff. PURPOSE:
Under the general supervision of the Director of College Support Programs the Associate Director leads the day-to-day operations of Educational Opportunity Program (EOP). EOP is designed to improve access and retention of historically low-income and educationally disadvantaged students. EOP students have the potential and demonstrated motivation to perform satisfactorily at a CSU, but they have not been able to realize their potential because of their economic or educational background. The program provides admission and academic assistance to EOP-eligible undergraduate students. In many cases, the program offers financial assistance to eligible students. EOP provides students with the resources, tools and skills to ensure academic and personal success through a variety of academic support services.
The Associate Director is responsible for leading and supervising EOP staff and coordinating programming to support the holistic success of students. The Associate Director performs highly complex professional student services work in the areas of academic development and student retention. In addition, the incumbent will devise strategies to ensure direct robust and effective services to support first-generation, low-income, underrepresented and educationally disadvantaged students by reviewing budgets, assessing programs, and working with staff in project development and coordination. In the absence of the Director for College Support Programs the EOP Associate Director reports directly to the Vice President of Student Affairs and Enrollment Services to receive general work direction and assignments for the EOP area. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following :
Other Functions :
- Independently plans and organizes work requirements and tasks. Leads full-time professional staff (SSP I, SSP II, & SSP III) and student assistants. Provides daily work direction to program staff. Ensures staff are appropriately selected, developed, utilized, appraised, and rewarded. Provides input to management for performance evaluations of professional staff and student assistants.
- Researches, coordinates, and implements transitional programming to include the first-time-freshmen Summer Bridge (multi-week residential program) and Transfer Student Bridge (one-day). Work effectively with the other units and departments to orient and enroll new and continuing students to the campus community. Develops new insights into situations and applies innovative solutions to make program improvements. Participates in campus wide events and programs, which seek to recruit, retain, or encourage the success of historically underrepresented student populations. Identifies and keeps up to date on key state and national policies and economic, political, and social trends that affect access to higher education. Establishes and maintains cooperative and effective working relationships with administration, faculty, and staff.
- Provides comprehensive advisement to students individually, or in groups, on varied and complex matters. Mediates complex student issues including, but not limited to, academic standing, exception to policy, and academic performance matters. Connects students to campus and community resources.
- Assures that effective controls are developed and maintained to ensure the integrity of the program. Ensures the implementation of comprehensive activities to systematically advice, counsel, motivate and assist the retention of EOP students. Analyzes program operations, budgets, identifies program needs and long-range objectives. Analyzes and monitors a variety of financial information for the purpose of providing direction and support, making recommendations, maximizing use of funds, and/or ensure operations within budget. Resolves difficult program problems, typically involving highly sensitive and complex student issues or program-wide organizational matters. Recommends and implements a plan to meet program goals. Reviews existing and proposed policies, practices, and organizational structure. Proposes changes to policy and practices as appropriate.
- Analyzes problems of program-wide scope encompassing many major program elements. Prepares and distributes data and reports. Coordinates EOP efforts to be electronically and technologically upgraded. Coordinates with appropriate departments to ensure accuracy, security, and reliability of electronic information. Conducts studies and surveys and prepares reports with recommendations. Ensures accurate participant and program data.
- Develops effective cooperative relationships throughout the campus and community. Works closely with various departments on special events, programming and facilitating college success workshops and other retention activities. Collaborates with academic departments on General Education requirements, Major Learning Outcomes and Institutional Learning Outcomes.
- Speaks for the program and its work to those within and outside the campus. Represents EOP at campus wide committees, statewide meetings, and professional conferences. Develops and enhances alliances with external groups. Makes clear and convincing oral presentations to individuals and groups; expresses facts and ideas in writing in a clear, convincing and organized manner. Leads collaboration and finds a common ground with a widening range of stakeholders. Gains cooperation from others to obtain and accomplish program goals.
Performs other job-related duties and special projects as assigned. KNOWLEDGE, SKILLS AND ABILITIES :
Thorough knowledge of the policies, procedures and practices of Student Services Programs or the ability to quickly acquire such knowledge. General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned; general knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods..
Ability to carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action; understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view. MINIMUM QUALIFICATIONS : Education:
Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related. Experience:
Equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems.
A master's degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling. PREFERRED QUALIFICATIONS :
Master's degree from an accredited college or university in education and/or counseling, behavioral sciences, public or business administration or related field preferred but not required. Experience working with historically disadvantaged student populations; Bilingual-preferably in Spanish. Experience working with a diverse and multicultural population and performing community services. Ability to advocate for the goals of EOP and strong background advancing the educational experience of traditionally underserved students. Highly desirable:
Technical fluency with Microsoft Office Suite, Oracle-PeopleSoft/CMS
baseline system; Hyperion, or similar report generation software; and Google mail and calendaring. SPECIAL CONDITIONS OF EMPLOYMENT & POSITION DESIGNATIONS :
- All offers of employment are contingent upon the successful completion of a background check (including a criminal records check).
- The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
- This position will have a duty to report to the Campus Title IX Officer information pertaining to victims of sex discrimination, sexual harassment, sexual misconduct, dating/domestic violence, and stalking as required by CSU Executive Order 1095.
- This position has been designated as a sensitive position with responsibility for the care, safety and security of people (including children and minors), animals and CSU property; responsibility or access/possession of building master or sub-master keys for building access; access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards); and control over campus business processes, either through functional roles or system security access
- This position is required to comply with confidentiality requirements outlined in the Department of Education's Family Educational Rights and Privacy and California's Educational Code Chapter 13 regarding sensitive student issues.
- This position is designated as a Campus Security Authority (CSA) and will be required to participate in annual training and to immediately forward to the Clery Director all reports of crimes brought to their attention pursuant to the Clery Act and California State Education Code, Chapter 15.5, of the Donahue Higher Education Act, Section 67380.Must possess and maintain a valid license to drive in the State of California, pass the Defensive Training Class, and be insurable under the University's liability coverage.
- Must possess and maintain a valid license to drive in the State of California, pass the Defensive Training Class, and be insurable under the University's liability coverage.
- May require occasional evenings and/or weekend work.
Office environment with standard equipment and tasks. Position requires working at a computer and desk for extended periods of time. May require travel between campus offices and off-campus locations.
There are components of this job which are deemed essential on campus. This position will primarily work on the main campus, with occasional work from home. This position requires working on campus with students. The health and safety of our students, faculty, and staff remain our highest priority. In the fall, students, faculty, staff, and the community can expect that masks will be required and that the appropriate degree of social distancing will be in place in all areas based on evolving guidance. Additionally, all students, faculty, and staff are encouraged to be vaccinated before coming to campus. All community members who work or attend class on campus should expect to participate in a random or periodic testing system. CSUMB will communicate more information about vaccination requirements and testing protocols when the details become available. BENEFITS:
CSUMB offers a premium benefit package that includes outstanding vacation, health, dental and vision plans; membership in the California Public Employees Retirement System (CalPERS); and 14-paid holidays a year. For more information, visit CSU System Benefits
. Additionally, University Corporation at CSU Monterey Bay provides access to affordable campus housing based on availability; visit Employee Housing
for more information. APPLICATION PROCEDURE:
For full consideration, applicants must complete the required online application prior to the priority screen date found at csumb.edu/jobs
. Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned. CSUMB is not a sponsoring agency for staff or management positions.
Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting University Personnel at (831) 582-3389. All employees must be eligible for employment in the U.S. GENERAL INFORMATION:
CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at https://csumb.edu/clery/asr-and-fsr-notices-availability/
Employees are required to comply with COVID-19 requirements. For the CSUMB's most current masking and vaccination requirements please visit: https://csumb.edu/health/coronavirus-information/
CSUMB is a smoke and tobacco-free campus. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER:
CSUMB is an Equal Opportunity Affirmative Action employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability.
Closing Date/Time: Open until filled