Position Description Open Until FilledPriority Screen Date: October 8, 2021Exam #: 21/16C54/09SPAll application materials must be received by the priority screening date for a guaranteed review. Applications received after this date will be considered on an as needed basis until the positions are filled.
The Monterey County, Information Technology Department (ITD) consists of four (4) operational Divisions: Administration; Applications & Customer Support; Infrastructure & Operations; and Information Security. ITD resources are operated and maintained in a manner that supports high availability for utilization and minimizes the risk of business interruption. ITD's focus is on developing a sustainable, customer-focused environment to enhance and improve the quality of technology services used by County departments for the benefit of all Monterey County residents, businesses, and visitors. View recent ITD initiatives and accomplishments here .
The ITD Infrastructure & Operations Division provides foundational technology and capabilities essential for County's business needs. It keeps the County connected by operating the County's critical technology framework and designing resilient and competitive solutions. Over the last few years, the Division completed a significant number of enterprise projects which include the deployment of Mitel MX-ONE VoIP system, Zoom and Teams video solutions, software-defined network using Cisco Application Centric Infrastructure (ACI), self-managed Multiprotocol Label Switching (MPLS) network, and Cisco Identity Services Engine (ISE).
The Division seeks an information technology professional for the Unified Communication & Collaboration team, responsible for the County's on-premise and cloud-based unified communication (voice and video), meeting solution, broadcast and collaboration platforms. The successful candidate will work closely with clients, other departments, vendors, and IT personnel to provide technical support and expertise for difficult technical system problems and/or needs.
The ideal candidate will have experience working in a highly diversified and complex technology environment and possess a strong technical background that includes physical and virtual environments, Infrastructure as a Service (IaaS) solutions and unified communications platforms, such as: Microsoft 365, Teams and Zoom. In addition, the ideal candidate will possess strong customer service experience, working knowledge of enterprise phone system and video conferencing, and will be able to act as team or project lead on intermediate level projects and assignments.
The Eligible List established by this recruitment may be used to fill current and future vacancies on a regular full-time, part-time, or temporary basis.
This classification is part of a flexible series. Incumbents appointed at the lower level of the career series may be promoted up to the higher level of the career series subject to their meeting the employment standards for the higher class and a recommendation for their promotion by the appointing authority in accordance with the Flexible Staffing Program and Guidelines.
Examples of Duties Paramount Duties:
- Provides technical support and expertise to evaluate, recommend, and implement resolutions for difficult technical system problems involving desktops, network/internet access, peripherals, workstation operating systems, software applications, Microsoft Windows Servers, file servers, print servers, application servers, Active Directory servers, virtual servers (VMWare, HyperV) and conversions of physical to virtual servers.
- Consults with clients, other departments, departmental staff, vendors, and technical support personnel to determine customer computer application platform hosting needs and functions; propose application platform configurations to meet customer needs; determine operating procedures and systems design to ensure system performance meets user requirements and deploy appropriate solutions to meet customer needs; clarify and resolve application technical operational and management issues/needs.
- Keeps abreast in current productivity applications (e.g. Microsoft and Adobe application suites), operating system technology, web-based applications, and technology trends.
- Resolves work orders and requests for services pertaining to the administration and maintenance of department Enterprise information systems.
- Installs, tests, and updates system software and departmentally developed or third-party application software products for delivery over proprietary, local, and wide area computer networks along with any required hardware.
- Conducts feasibility studies, including cost benefit analyses, to determine appropriate and cost-effective application hosting solutions and to assist in evaluating long-range office automation, information processing, and communications technology needs. Recommends automation hardware, peripherals, and software necessary to implement system design.
- Provides on-call service after scheduled work hours.
To view the complete job description visit the Monterey County website (Systems Programmer Analyst II):
https://www2.co.monterey.ca.us/pages/hr/class-specs/16C54.pdf THE SUCCESSFUL CANDIDATE
Will have a proven track record demonstrating the following knowledge, skills, and abilities:
Knowledge of :
Techniques and methods of systems analysis and design; Computer system configuration and configuration management concepts; Principles and techniques of computer programming, code development, and systems administration; Computer operating systems and troubleshooting techniques; Cloud-based platforms and architecture; Security methods for managing confidential data; Problem diagnosis and troubleshooting techniques to evaluate system failures and prescribe corrective action; Application storage, backup, and recovery concepts and methods; The availability and capability of third-party systems and utilities; installation parameters and options for typical application solution packages and their resultant impacts on overall system performance; Effective customer service techniques.
Skill and Ability to :
Gather, organize, and evaluate complex data, draw logical conclusions, and make effective recommendations; Understand the impact of organizational, administrative, and personnel aspect of new information systems designs; Communicate effectively, both orally and in writing, with technical and non-technical audiences; Deal tactfully with the customers and staff when providing training, information and services while establishing and maintaining effective working relationships; Read, understand, interpret, and apply complex technical manual, computer dumps, memory displays, charts, and graphs; Follow oral and written instructions; Work independently under limited supervision, exercise initiative within established procedural guidelines, and organize and prioritize work to meet established procedural parameters and deadlines; Analyze systems to determine automation needs and recommend cost effective systems alternatives.
Examples of Experience/Education/Training
Any combination of training, education, and/or experience which provides for the knowledge, skills, and abilities required to perform the duties listed above is qualifying. An example of a way these requirements might be acquired is:
Completion of a four (4) year degree in Computer Science or a closely related field
Four (4) years of experience in systems analysis, computer programming, or operations.
Conditions of employment include:
Successfully complete a background check to include fingerprinting; Possess and maintain a valid California Class C driver license and satisfactory driving record; Work outside of normal business hours as needed, including on-call, evenings, weekends, holidays, and during times of emergency and/or disaster.
The physical and sensory requirements for this classification include:
Work at a computer terminal up to approximately eight (8) hours per day/shift; Strength to lift objects weighing up to 25 pounds, with or without assistance; Physical dexterity to lift, push, pull, or carry objects or equipment; Perform tasks outdoors or work on uneven ground or floor surfaces; Visual color discrimination for cabling, audio visual, and application work; Drive a County or personal vehicle to transport others or equipment.
Monterey County offers an excellent benefits package. To view the "J"
Unit Benefit Summary please visit our website. This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU )
prevail over this listing.
On July 30, 2021 the County of Monterey Board of Supervisors took action to mandate COVID-19 vaccination for all employees to include new hires. The vaccination requirement is in accordance with Section 25 of the County of Monterey Emergency Response Manual and COVID-19 Prevention Program ( Link ). Applicants who accept employment with the County of Monterey, will be required to be fully vaccinated. However, individuals may request medical or religious exemptions and will be required to complete the appropriate request and certification forms for review and approval no later than their start date. Medical / Religion .
As a condition of employment, prospective employees will be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of criminal conviction. Employees must have and show their Social Security Card on the first day of work. Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S.; a list of acceptable documents is available on the USCIS Form I-9. If you are hired into this classification in a temporary position, your rate of pay will be hourly and you will not be eligible for the benefits listed in the summary. A pp lication and Selection Procedures Apply online at https://www.governmentjobs.com/careers/montereycounty by 11:59PM (PST) Hard copy
applications may also be obtained from and submitted during normal business
hours Monday - Friday, 8:00 AM - 5:00 PM, by contacting:
Information Technology Department
Attn: Suzanne Paluck, Human Resources Analyst 1590 Moffett Street
Salinas, CA 93905
Phone: (831) 759-6984 | Email: email@example.com
The selection process is tentative and applicants will be notified if changes are made. The competitive selection process includes submittal of required application materials. A complete application package will include:
All application materials must be received by the priority screen date for a guaranteed review.
- A completed County of Monterey employment application
- Responses to the supplemental questions
Resumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process. To assess applicants' possession of required qualifications, the process may include an oral examination, pre-exam exercises, performance exam, and/or written examination.EQUAL OPPORTUNITY
Monterey County is a drug-free workplace and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County provides reasonable accommodations for the disabled. If you believe you possess a disability that would require test accommodation, please call the Human Resources Analyst at (831) 759-6984.
Please mention you found this employment opportunity on the CareersInGovernment.com job board.