IT Asset Manager

  • City of Tacoma, WA
  • Tacoma, Washington
  • Jan 01, 2022
Full Time Administration and Management Information Technology and Communication Services
  • Salary: $92,456.00 - $118,539.20 Annually USD

Job Description

Position Description

Tacoma Power's Utility Technology Section is seeking a Management Analyst III to join our team as an IT Asset Manager. As the IT Asset Manager, you will be responsible for carrying out the centralization of IT Asset Management for Tacoma Public Utilities. You will supervise the IT Asset Management (ITAM) team, optimizing the cost, risk and value of IT assets throughout their life cycle, and identify efficiencies through continuous service improvement to mature the program.
Responsibilities Include:
  • Lead the (ITAM) team in carrying out all aspects of the IT asset management program and provide expert level knowledge and guidance in IT asset management;
  • Provide feedback, coaching, mentoring to staff and provide input to employee professional development reviews and training plans;
  • Assist the UTSMO in developing the ITAM maturity model and establish next steps to drive maturity of the program;
  • Coordinate all ITAM activity across the organization to enable collaboration that reduces the life cycle costs and risks of all the IT assets deployed;
  • Provide expert level advice and consultation regarding IT asset management and configuration management best practices to management;
  • Use advanced data analysis principles and techniques to develop and implement policies, process and procedures for IT asset life cycle management;
  • Develop analysis and interpret complex data using advance principles and scientific techniques to assist in the development and review information relating to IT Asset Lifecycle and to ensure that all IT asset life cycle-related costs and risks are correctly identified through metrics and published status reports, while enforcing mitigation and remediation activity;
  • Manage and ensure compliance to the IT Asset Management Plans, Policies and Processes.
  • Plan population of the hybrid IT Asset Management database (AMDB) and configuration management database (CMDB) , tools, common codes and data. Ensures regular housekeeping of IT Asset Management and inventory data. Responsible for the usefulness and continued utility of the ITAM data models, ITAM data and ITAM reporting
  • Leads the development and maintenance in developing and maintaining the configuration management database (CMDB)
  • Assist the UTSMO with developing service level management
  • Conduct audits of software installed on TPU computers & servers through the use of automated tools to ensure compliance.
  • Assist in developing a maintenance program for IT assets.


  • 5+ years of Information Technology experience (Specifically in Asset Management Preferred)
  • An undergraduate or postgraduate degree in finance, IT, engineering, business management or a related field
  • Experience supporting asset management
  • Project and program management planning and organizational skills
  • Proficient with Microsoft Excel
  • CITAM certification
  • CSAM certification
  • ITIL V3 Foundation training

Knowledge & Skills

  • Significant experience in defining, implementing, and executing the processes within the IT Asset Management Lifecycle
  • Demonstrated experience implementing an IT Asset Management program, either as a consultant or in industry
  • Demonstrated experience with IT Service Management / Asset Management Tools
  • Strong communication skills with a proven ability to understand key concepts and communicate effectively with technical staff, business stakeholders and senior management
  • An understanding of strategic business objectives and the ability to drive results toward those objectives
  • Experience supporting IT from a business operations perspective
  • Knowledgeable in software licensing models
  • Knowledge in the ITIL lifecycle, specifically service asset configuration management.
Skills and Abilities:
  • Proven ability to collaborate, build relationships, and influence individuals at all levels in a matrix-management environment (as well as external vendors and service providers) to ensure that segregation and overlapping roles are identified and coordinated
  • Strong organizational skills, the ability to perform under pressure and management of multiple priorities with competing demands for resources
  • Proficiency in process design and improvement
  • Proficiency in working in a fast-paced, complex, dynamic, multicultural business environment
  • High levels of personal integrity when conducting the professional affairs of the organization and dealing with sensitive and confidential data relating to risks and costs
  • Calmness and clarity of thought while under pressure
  • The ability to understand the values of team members and to motivate them appropriately

Selection Process & Supplemental Information

This recruitment is being managed by Alissa McLain if you would like to be notified of similar opportunities, or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn!

City of Tacoma Commitment to Diversity and Inclusion
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.

The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws.

Tacoma Power
Tacoma Power is an almost 100% hydroelectric, municipally-owned public power utility, located in Tacoma. We serve approximately 170,000 customers as one of the three operating divisions of Tacoma Public Utilities, alongside Tacoma Water and Tacoma Rail. As one of the most livable, walkable cities in the country, you'll find that Tacoma is a great fit for all interests with places to bike, run, hike, and explore. It has the perks of a big city and the charm of a small town.

Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position.

Applications will be reviewed as they are received for interview consideration.

Reference checks will be conducted on final candidates and appointment is subject to passing a background check.

Communication from the City of Tacoma:
We primarily communicate via email during the application process. Emails from and/or must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.

For assistance with the NEOGOV application process, or questions regarding this job announcement, call the Human Resources office at (253) 591.5400 before 5:00 pm of the closing date of the job announcement.
Closing Date/Time: Continuous

Job Address

Tacoma, Washington United States View Map