• Town of Collierville
  • 500 Poplar View Parkway, Collierville, Tennessee
  • Jan 01, 2022
Full Time Dispatch and Telecommunications Emergency Management Fire and EMS Public Safety Entry-Level, Non-Management
  • Salary: 39,930 USD
  • Salary Top: 53,422
  • Negotiable/DOQ: Yes
  • Phone: 9014572296
  • Apply By: Apr 30, 2022


TITLE:        Dispatcher                                                                                                                          
LOCATION:  Police Department   

OPENING DATE:  November 11, 2021                                                                                                 
CLOSING DATE:  Until Filled

JOB NUMBER:  JN21-95CP                                                                                                                           

SALARY RANGE:  $39,930 - $53,422  (DOQ) annually with excellent benefits package       

Special application required.  Must obtain application from Human Resources personnel or download the application from the website.  Incomplete application will not be processed.

Job Description

PRIMARY FUNCTION:  This is specialized technical telecommunications work in receiving and transmitting radio, telephone, and computer messages concerning crimes, as well as police, fire and other emergencies, in the operation of a console in the Town’s emergency public safety dispatching center

Working as a Dispatcher, no two days will ever be the same. In this role, you can expect to: maintain watch on several radio communication channels; answer and respond to Emergency 9-1-1 calls and other calls from citizens; extract information such as location and any relevant data to determine the nature of the complaint or emergency, occasionally under stress; determine police and fire emergency response; monitor and log all transmissions of central communications and mobile units; monitor radio traffic for conformance with Federal Communications Commission requirements, Fire/Paramedic, and Police procedures and orders; and exercise sound judgment in making decisions during emergency situations.

Job Requirements

QUALIFICATIONS:  Requires a high school diploma or GED; must successfully complete a course of study for Public Safety Dispatchers as approved by the Emergency Communications Board within six (6) months of hire date; must become certified in the operation of the N.C.I.C. system by the Tennessee Bureau of Investigations; and must possess an Emergency Medical Dispatch certification from the National Academy of Emergency Medical Dispatch within one (1) year of employment; or any equivalent combination of education, training, and/or experience which provides the requisite knowledge, skills, and abilities for this job.  

SPECIAL REQUISITES:  Incumbent must have fingerprints on file with the Tennessee Bureau of Investigation, have passed a physical examination as performed by a licensed physician, have good moral character as determined by investigation, be free from apparent mental disorders as certified by a qualified professional in the psychiatric or psychological field, to enable the incumbent to perform the essential functions of the job.  Must be compliant with the NENA Hearing Standards for Public Safety Telecommunicators, sections 3.3.1, 3.3.2, and 3.3.3.  Must be in compliance with TCA 786-205.  Must be able to work rotating and/or irregular shifts and hours that may include nights, weekends, and holidays. 

LICENSES:  Must retain all certifications mentioned above. Must possess a valid driver’s license.

Special Instructions

Please mention you found this employment opportunity on the CareersInGovernment.com job board.

Additional Information

If this sounds like the perfect job for you, please download our Dispatcher application from our website www.colliervilletn.gov, or you can also visit Town Hall and submit a physical application in the Human Resources Department.

Please Note: You must submit an official Dispatcher application to be considered for this position. Using the Town of Collierville General application is not considered complete!

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Job Address

500 Poplar View Parkway, Collierville, Tennessee 38017 United States View Map