IT Supervisor - Applications Bureau

  • Orange County, CA
  • Orange County, California
  • Jan 01, 2022
Full Time Administrative Analysis and Research Clerical and Administrative Support Information Technology and Communication Services
  • Salary: $101,441.60 - $136,905.60 Annually USD

Job Description


INFORMATION TECHNOLOGY SUPERVISOR

(APPLICATIONS BUREAU)

In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following date:

Effective July 1, 2022 - 3.5% increase

Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.



THIS RECRUITMENT IS OPEN TO THE PUBLIC

This recruitment is open to the public for a minimum of five (5) business days, starting November 12, 2021, and remain open on a continuous basis until the needs of the Sheriff-Coroner Department have been met. This recruitment may close at any time. It is recommended that qualified candidates apply immediately.

This recruitment is being held to establish an open eligible list. The list can be used to fill current and future IT Supervisor positions. The eligible list established may also be used to fill similar and/or lower level classifications throughout the County of Orange.

THE DEPARTMENT

The Orange County Sheriff's Department is among the largest in the nation, providing exemplary law enforcement services focused on a collaborative, dedicated and innovative approach to public safety.

The more than 3,800 sworn and professional staff, along with more than 800 reserve personnel, are committed to serving the needs of Orange County by embodying the Sheriff's Department core values:
  • Integrity without Compromise
  • Service Before Self
  • Professionalism in the Performance of Duty
  • Vigilance in Safeguarding our Community


The Department consists of six organizational Commands comprised of 23 Divisions. Together, these Commands and Divisions provide services including land, air and sea-based patrol, custody operations, investigative services, emergency management, coroner services, forensics and specialty operations, among an extensive list of other public safety services.

THE DIVISION

The Orange County Sheriff's Department - Technology Division consists of approximately 150 personnel organized in five bureaus that specialize in specific technologies and services, including Operations, 800MHz Radio Communications, Applications, Infrastructure, and Security. Each section maintains a staff of Managers, Engineers, Technicians, and support staff to provide a high level of operational and technical expertise to various public safety functions including Law Enforcement, Fire Services, Emergency Medical Services, Lifeguard, Park Rangers, Public Works, Local Government, Courts, County and City jails, and Probation facilities. The Division supports all information technologies for approximately 4,000 Department employees and more than 320 law enforcement applications. OCSD Technology maintains a closed, wide area data network only accessible by law-enforcement, and has direct connections with more than 50 Orange County law enforcement agencies for information sharing. The Technology Division's functions include: application development and support, help desk support, desktop support, body-worn camera, mobile, and MDC support, storage and server support, network and CCTV support, network security operations, and the management of the 800MHz Countywide Coordinated Communications System. OCSD Technology is committed to fully supporting all Divisions of the Sheriff's Department and all Orange County, mutual aid, and federal partners with the honest delivery of high quality IT systems and excellent customer service.

THE OPPORTUNITY

The Information Technology Supervisor supervises a group of information technology (IT) staff in one of the following technology disciplines: Application Development, Network, Security, Database or General Technology Support; performs other related duties as assigned.

The Information Technology (IT) Supervisor must possess extensive knowledge in a specialized field of information technology in a regulated environment such as law enforcement, military, government, banking or healthcare. Must know how to apply advanced methodologies, principles, and concepts to coordinate major projects, analyze new or existing system issues, evaluate and recommend new products and technologies, and identify and resolve complex problems. Must also utilize excellent written and oral communication skills to coordinate projects and activities among County agency staff, County managers, and outside vendors/contractors.

This IT Supervisor will oversee an applications unit which consists of County staff and contractors; and is responsible for coordinating the development, implementation, and support of all public safety, corrections, and business applications within their responsibility.

This role combines supervision responsibilities with in-depth hands-on technical expertise. This is done by assessing user needs, providing support and proactive service, including analysis of opportunities to take advantage of available tools and technology. This IT Supervisor will focus on keeping abreast of new developments and future trends in application integration in the public safety sector by maintaining a strong understanding of technology and its application to achieve the Department's business objectives.

DESIRABLE QUALIFICATIONS & CORE COMPETENCIES

The ideal candidate will possess five (5) years of experience performing at a level that is comparable to the Orange County class of a Level II IT Professional and will also possess extensive formal training and/or certification in Project Management Methods, Processes and Standards. The ideal candidate will possess experience performing and/or leading specialized and complex information systems analysis and design tasks in a law enforcement technology environment and knowledge in the following core competencies.

Industry Knowledge | Experience

  • Knowledge of computer hardware and software systems similar to those being used by the hiring department, including business applications, operating systems, and network systems
  • Familiarity with the following: California Law Enforcement Telecommunications System, Orange County Automated Telecommunications System, Sheriff's Data System, Automated Jail System, Automated Warrant Service System, OCSD's Computer-Aided Dispatch System, and OCSD's Records Management System
  • Advanced information technology development lifecycle and design principles
  • Experience architecting and developing scalable production quality backend systems
  • Experience with distributed systems, data stores, data modeling, indexing and associated trade-offs
  • Experience developing APIs and SDKs

Leadership | Management Skills

  • Leading a high performance, results-oriented team to implement organizational goals while balancing competing needs and objectives
  • Ability to train staff on complex procurement processes and develop training programs
  • Employee coaching, accountability, and administering discipline in a fair and consistent manner in consultation and collaboration with Human Resource Services (HRS) and Division management
  • Utilizing good judgment and diplomacy which support the mission of the Department in dealing with difficult and sensitive situations

Strategic Planning | Analytical Skills

  • Develops and recommends work unit goals, objectives, policies and procedures; maintains procedure manuals and other unit documentation; plans and prioritizes work strategies for self and subordinates; creates workflow processes; and identifies and recommends staffing changes in response to workload requirements
  • Assists in administering and monitoring departmental budgets; tracks and monitors expenditures for assigned areas; research costs for new hardware, software and other items and prepares reports and recommendations
  • Working independently and managing time wisely and effectively prioritizing multiple competing tasks; meeting Departmental and project goals and deadlines by prioritizing workload and projects
  • Preparing clear and concise project and asset management plans and documents, reports of work performed, and other written materials

Oral | Written Communication Skills

  • Must be able to read, write, and speak English
  • Maintains excellent interpersonal relationships with subordinates, management staff, Department personnel, and external vendors
  • Manages internal and external customer relations to ensure development of service-objective expectations
  • Communicating effectively and professionally in person and in writing with County elected officials, management, and staff, consultants, and private-sector partners, and public constituents and community stakeholders
  • Providing presentations to all types of audiences, such as to the public, stakeholders, and/or other public/private officials, etc.
  • Utilizing effective communication skills to define and communicate strategic asset management goals to staff and stakeholders clearly, succinctly, and persuasively


MINIMUM QUALIFICATIONS

Click here to learn more about the minimum qualifications and example of duties for the IT Supervisor position .

PLEASE NOTE: In addition to the minimum qualifications, t he competencies listed above will be used to select the ideal candidate. Your application and answers to the supplemental questions should be descriptive, concise and highlight the areas you have developed expertise, matching your professional experience with the specific competencies listed above.

SPECIAL REQUIREMENTS

Applicants must not have been convicted of a felony or be on any form of probation and must pass an extensive background investigation to the satisfaction of the Orange County Sheriff-Coroner.

Background screening includes completing of a Personal History Form, interview with a background investigator, fingerprinting and may include a polygraph test. Some of the areas considered in the background screening include prior convictions, traffic violations, drug use and credit problems, employment history, professional references and education verification (i.e. degree, license, or official transcripts). Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S).

PHYSICAL AND MENTAL REQUIREMENTS

Frequent standing or sitting for extended periods; frequent walking; occasional driving may be required, depending upon assignment; infrequent pushing/pulling; infrequent bending, kneeling, squatting and crawling; infrequent lifting up to 25 pounds; constant use of good overall vision for reading/close up work; infrequent use of color perception and occasional eye/hand coordination; frequent repetitive motion from writing and using a computer keyboard; occasional grasping, holding and reaching; frequent hearing/talking to others on the telephone and in person; frequent decision making and concentration; occasional public contact; occasional working alone.

Additional physical/mental requirements or frequencies may be required, depending upon assignment.

ENVIRONMENTAL AND WORKING CONDITIONS
Work is typically performed in an indoor office environment, but occasionally requires travel to other locations. Work environments may include high levels of noise, dust and/or unpleasant odors. Occasional early morning, evening, holiday and/or weekend work may be required.

Human Resources |Minimum Qualifications
Orange County Sheriff Human Resources screens all application materials for minimum qualifications. After screening, candidates who meet the minimum qualifications will be referred to the next step in the recruitment process. All candidates will be notified via email of their status in the process.

SELECTION PROCEDURES

Applications must emphasize all the areas in which the applicant has expertise and accomplishments in the specific competencies related to the position.

Structured Oral Interview | Oral Exam (Weighted 100%):
A panel of job knowledge experts will interview and evaluate each candidate's responses to a series of structured questions designed to elicit the candidate's qualifications for the job. This is a competitive process; therefore, candidate responses to the structured questions should be thorough, detailed, and complete. Only the most successful candidates will be placed on the eligible list.

Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures.

ELIGIBLE LIST
After all procedures have been completed, Sheriff Human Resources will establish an eligible list of qualified candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

Veterans Employment Preference Policy (VEPP)
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.

HOW TO APPLY
Only on-line applications will be accepted. Resumes will not be accepted in lieu of on-line applications. Application information must be current, succinct and related to the requirements in this job announcement. Your application should demonstrate your professional experience and education related to the specific qualifications/duties listed in this bulletin, including areas which you have developed expertise.

Click here for tips to complete your application.

ADDITIONAL INFORMATION

EMAIL NOTIFICATION:
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com .

FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions.

QUESTIONS: For specific information pertaining to this recruitment, please contact Eugenia Vasquez-Puentes at 714-834-5838 or mvasquez-puentes@OCSheriff.gov. For other recruitment information, please contact Sheriff Recruiting at 714-834-5811.

EEO INFORMATION

Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.


Closing Date/Time: Continuous

Job Address

Orange County, California United States View Map