Intern - Brighton Greens Lobby Greeter

  • Nevada County, CA
  • Alta Sierra, California
  • Jan 01, 2022
Intern Internship

Job Description

Definition and Class Characteristics Are you seeking to put your talents and skills to use to help our community? Or perhaps you have a desire to learn something new. Nevada County Health and Human Services Agency (HHSA) is seeking volunteers to greet our community members and support our departments!

The Brighton Greens Resource Center experience begins with our Lobby Greeter, who sets the tone for everyone who enters our doors and provides the first opportunity to impress our guests. Lobby greeters are the first step to outstanding customer care. It is so much more than just smiling and waving; our greeters actively assist our guests, monitor guest flow in and out of the center, and follow up on inquiries in a timely and courteous manner.
Departments located at Brighton Greens include the following:

  • Children's Behavioral Health
  • Child Support Services
  • Public Health's WIC Division
  • Social Services Eligibility and Employment, CalWORKS
  • Child Welfare Services (formerly Child Protective Services)
  • Veterans Services
Examples of Lobby Greeter duties and responsibilities include:
  • Greet all incoming visitors, providing guidance and direction.
  • Serve as a resource specialist to visitors providing information, applications, and other resources as necessary. Process new referrals and coordinating warm handoffs when appropriate. Assist departments with application and intake process.
  • Perform designated tasks as assigned including facilitating communications between visitors and community services and assisting clients in connecting with essential services.
  • Type, edit, and prepares correspondence, memoranda, letters, information packets and other communications.
  • Answer phones and route calls to appropriate individuals, offices, work units, divisions, or departments. Take and deliver messages.
  • Utilize county computer system to input, access, retrieve, and analyze data, as necessary.
  • Receive, review, and distribute mail. Establish and maintain filing procedures. Coordinate and monitor assigned projects.
Skills, training or qualifications: Our volunteer opportunities are best suited for students or regional occupation programs, community college, graduates, and anyone with a drive to support our community. We seek reliable individuals with excellent written and oral communication skills, detail orientation, and a passion for providing excellent customer service. To qualify for a volunteer opportunity, all candidates will need to complete a fingerprint clearance; some volunteer positions may require a drug/alcohol screening, and/or a background check as part of the onboarding process. For this particular position, a high school diploma or GED is preferred. We would also consider students working on a senior project with an interest in a future in Social Services.

Time commitment: Time commitments are based on the business needs and the availability of each individual. Hours can be scheduled in 2- to 8-hour blocks of time during regular business hours (Monday through Friday). Applicants willing to work additional hours or for a longer duration typically gain a more in-depth experience.

Benefits available to volunteers: This program prepares individuals to contend for entry-to mid-level positions depending on the type of assignments. Typically, volunteers participate in this program between one (1) to twenty-four (24) months based on individual training and experience requirements and needs of the department. During the duration of the program, incumbents are encouraged to develop dynamically growing skills and to work with greater independence of action as they further gain experience and proficiency in their occupation for progression into regular County positions, if available.

With these opportunities, participants are offered an excellent opportunity to:
  • Build their resume and explore career options
  • Apply skills and knowledge to the workplace
We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Closing Date/Time: Continuous

Job Address

Alta Sierra, California United States View Map