Public Safety Communications Officer

  • Missoula, Montana
  • Jun 04, 2022
Full Time Community Relations or PR and Marketing Public Safety

Job Description


  • Please complete all sections of the online application, even if a resume is submitted.
  • Please include with your completed application the following attachments: Documentation of High School Graduation or a GED certificate, unofficial college transcripts will also be accepted, and a copy of a valid Driver's License, or state issued Identification card.
  • Incomplete applications may be disqualified.
  • Complete job description available upon request to the Department of Human Resources.
Performs work involved with 9-1-1 call taking and emergency service dispatching from a communications center. This is an entry level training position for the 9-1-1 Center and is used to train employees to take emergency and non-emergency phone calls, and to dispatch emergency medical and fire services.

Representative Examples of Work

Works as part of an effective team to provide public safety emergency communications. Receives telephone calls to 9-1-1 from citizens seeking assistance. Gathers information from callers and initiates the appropriate response to information received. Prioritizes telephone calls, and radio communications from the public and emergency service agencies concerning emergency and non-emergency situations. Records and updates pertinent information in the CAD (computer aided dispatch) system and relays information to appropriate agencies and individuals. Makes referrals to other community resources. Monitors and communicates using radio frequencies, to dispatch and coordinate activities of emergency service fire and medical agencies. Receives training and certification in CPR and EMD (Emergency Medical Dispatch), and provides instruction in first aid prior to arrival of first responders. Assists in training new employees as assigned by the Training Coordinator and provides documentation of trainees' progress for use in their evaluations. Performs routine equipment checks to insure proper function, and reports any failure or malfunction to the technical support staff. Maintains and updates records and resources, both hard copy and computerized.

Minimum Qualifications

Requires high school graduation or GED. Requires one (1) year experience working in an environment that involved public contact. SPECIAL REQUIREMENTS: Employment is subject to a background investigation which is conducted by the Sheriff's Department. Successful candidates must pass hearing and drug screening provided by the County. Employees must attain and maintain CPR & EMD certification; and CJIN, NCIC and POST certifications as a condition of employment.

Physical/Environmental Demands

Requires working rotating shifts ranging from 8 to 12 hours, but not to exceed 14 hours in length; working nights and weekends; and working overtime shifts as needed to provide coverage for a 24/7/365 emergency communications center. Requires providing contact information to include primary and alternate contact information for emergency scheduling. May require carrying a pager as assigned and serving in an "on call" capacity as assigned. Requires exposure to a stressful environment. Work is primarily performed in a communications center and requires long periods of sitting at a computer terminal and performing data entry while wearing a headset. Some bending, reaching and lifting in the light ranges is involved. Requires hearing which falls within normal limits for both pure tones and speech, per audiogram. (An average will be taken of 500, 1000, 2000, 3000HZ. The applicant must have an average threshold of 20dBHL in each ear.) May require some travel for training or meetings.

Remote-eligible (Remote work is a type of flexible working arrangement that allows an employee to work from remote location)


Job Address

Missoula, Montana United States View Map