Senior Network Support Analyst - Enterprise Infrastructure*

  • San Bernardino, California
  • Jun 04, 2022
Full Time Administrative Analysis and Research Information Technology and Communication Services
  • Salary: $83,636.80 - $115,190.40 Annually USD

Job Description

The Job

The Innovation and Technology Department (ITD) is accepting applications for Senior Network Support Analyst* position for the Enterprise Infrastructure Division.

This position requires extensive knowledge and expertise to support County Wide Area Networks and Local Area Networks for the Innovation and Technology Department (ITD). The Senior Network Support Analyst assumes a County-wide role for advanced routing, enterprise switching, and wireless networks with developing best practices in meeting specific network design goals. The position is responsible for configuring, installing, and supporting enterprise class networking hardware, software and other networking resources; troubleshooting performance and security issues and using the latest networking diagnostics tools.

This is the advanced working level in the Systems Support Analyst series. Incumbents in this
class are expected to be experts in network design and best practices.

*Official title is Systems Support Analyst III. For more detailed information, please refer to the Systems Support Analyst III job description.

This position includes a 9/80 Work Schedule option!
View more information on our Traditional Benefit Option and unique Modified Benefit Option to see which offering is right for you!


Pre-employment Process: Applicants must successfully pass a background check and a job-related physical exam, including a drug test, prior to employment.
Availability: Must be available to work On-Call in a 24x7 environment. Incumbents may
occasionally work evenings, weekends, and holiday hours.
Physical: Position requires multiple repetitive motions and the ability to lift at least 50 pounds.
Travel: Travel throughout the county may be required. A valid California Class C driver license will be required at the time of hire.

Minimum Requirements

Experience: Three (3) years of work experience, within the last five (5) years, working with or troubleshooting enterprise class networks, which includes experience with configuring switches and/or routers.
Must include experience in at least three (3) of the following system technologies:
  • Network Architecture (Ethernet Circuits, Local Area Networks, etc.)
  • Wireless Network Platforms (Wireless Access Points, etc.)
  • Network Router and Switch Platforms (Cisco Catalyst, ISR, Nexus, etc.)
  • Routing Protocols (Static, EIGRP, etc.)
  • Network Security Platforms (VPN, Firewalls, etc.)

E ducation: Thirty (30) semester (45 quarter) units of completed, post high-school coursework from an accredited university or technical school in Computer Information Systems, Business/Public Administration, or a closely related field. A list of coursework must be submitted with the application.

Substitution: One (1) additional year of qualifying work experience may substitute for the education requirement.

Desired Qualifications

The ideal candidate will have the following:
  • Experience configuring and installing Cisco and Aruba Equipment
  • Ability to analyze complex network systems to troubleshoot problems and make improvements
  • Work well in a collaborative team environment
  • Be able to work on multiple projects and assignments at the same time in an organized manner

Selection Process

Applications will be reviewed on a weekly basis and will be accepted until a sufficient number of qualified applications have been received. This recruitment may close without further notice; interested candidates should apply as soon as possible for consideration.
There will be a competitive evaluation of qualified candidates, based on the review of application material and supplemental questionnaire answers. It is to your advantage to be complete and thorough in your application and questionnaire responses, as resumes will not be reviewed as part of the competitive evaluation process.
All communications regarding the remainder of the selection process will be via email . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk, and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.

If you require technical assistance, please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.

EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.
ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.
Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Click here for information and instructions to request Veteran's Preference points.

Please click HERE for important Applicant Information and the County Employment Process .
Closing Date/Time:

Remote-eligible (Remote work is a type of flexible working arrangement that allows an employee to work from remote location)


Job Address

San Bernardino, California United States View Map