IS Business Analyst II - Limited Term (Open)

  • County of San Mateo, CA
  • Redwood City, California
  • Jun 04, 2022
Full Time Accounting and Finance Administrative Analysis and Research
  • Salary: $8,871.20 - $11,088.13 Monthly USD

Job Description

NOTE: This job posting was amended on August 6, 2021 to add an additional limited term position.

San Mateo County Health is seeking a well-qualified individuals for the position of IS Business Analyst II - Limited Term.

There are currently two vacant limited term positions in the Health IT Division:

  • The first limited term position will support multiple San Mateo County Health divisions.
  • The second limited term position that has become available will support the Family Health Services Division.
These positions are located in San Mateo, CA, but may travel/drive throughout the County to perform duties of the job.

Primary responsibilities will include:
  • Participate in the modification of existing systems and/or the implementation of new systems by developing, writing, and disseminating procedures that utilize new or changed system applications and by evaluating system modifications in response to operational, program, and/or regulatory changes.
  • Provide assistance as requested related to the use of department and/or program systems and software applications; determine severity of problem and resolve or refer to appropriate personnel or vendor for resolution.
  • Participate in a variety of system user and work groups to identify user needs and operational, programmatic, and/or regulatory changes affecting application requirements and other related issues.
  • Coordinate and direct the work of software vendors to identify and resolve programming and other operational problems; coordinate the scheduling of corrective patches and upgrades between vendors and staff; interact with vendors, external agencies, auditors, or other staff to obtain requested data or special reports.
  • Provide or arrange for the training of staff on the information systems used by the department and/or program; request ad hoc reports.
  • Develop and execute system test plans to ensure application performance conforms to specifications; modify technologies to correct errors and optimize system performance and cost-effectiveness.
  • Stay abreast of current trends and developments in system applications and technologies; serve as a technical expert on assigned committees. Learn and apply emerging technologies, and perform duties in an efficient, organized, and timely manner.
  • Prepare and track requests to information technology staff, vendors and/or service providers for routine system changes and reports.

Ideal candidatewill possess:
  • A bachelor's degree from an accredited college or university with a major in information systems, Computer Science, or similar technical discipline
  • At least five years of experience in system analysis and software configuration or development and support
  • Strong knowledge of business process analysis, requirements analysis, and software analysis and design
  • Project management experience
  • Three years of experience performing application support in a health care setting
  • Ability to analyze end-user technical requirements and recommend specific technical and/or workflow solutions to meet the need
  • Excellent trouble shooting skills
  • Knowledge of database and data dictionary concepts, database file structures and operating system interfaces
  • Use business analysis techniques such as interviewing, brainstorming, modeling, risk analysis, estimating, and peer review
  • Ability to work independently and set priorities
  • Three years of experience supporting a health wide system, electronic health record or case management system
  • Knowledge of principles and practices of leadership and mentoring
  • Excellent verbal and written communication skills with both technical and non-technical staff
  • Demonstrated ability to establish, maintain, and foster positive and effective working relationships with those contacted in the course of work

This is a limited term, at-will position. Limited Term Employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan.

Information for current County employees: Current and regular San Mateo County Employees who are interested in this assignment must submit application materials and compete in the selection process. If you are successful in the selection process and are being considered for the assignment, HR will work directly with you and/or your department for options. Please note that there is no guarantee that you will be allowed by your department to rotate into this assignment nor are your departments obligated to allow you to take on this assignment. The salary range for this position is "as is" and non-negotiable.
If you are interested in being considered for this limited term position the following items must be submitted via e-mail:

  • Cover letter with responses to Supplemental Questions (maximum of 2 pages)
  • Resume
Supplemental Questions:
  1. Describe in detail how your education and work experience qualify you for the IS Business Analyst II position. Be specific about where the experience was acquired. What were the duties and responsibilities performed? How long did you work in that capacity? Include any relevant certifications attained, trainings, or classes attended that prepared you for this position.
  2. Describe your project and/or application development experience. Additionally, provide one example that illustrates your experience with the software development life cycle process.
  3. Describe in detail an enterprise-level system that you have been responsible for supporting. Include: your role and/or duties performed, length of experience, successes, and challenges in working with team members and non-technical stakeholders.
  4. Describe your specific experience in business process or software analysis and design. Additionally, provide one example that demonstrates your experience and the outcome.

Please submit the above listed materials via email to:

Melissa Sheehan, Health Information Systems and Technology Manager

Please include the words "IS Business Analyst II - Limited Term Position" in the subject line of email submission. All submitted materials must be in a Word or PDF format.
Application materials will be reviewed as they are received, and well-qualified candidates will be contacted for an interview.

Apply immediately. Application materials will be accepted until position is filled. This posting is open on a continuous basis and selection may be made at any time within the process.

NOTE: Application materials are only accepted via e-mail. Materials sent via regular mail and/or fax will not be accepted. Submittals that do not include all required elements (cover letter with responses to supplemental questions and a resume) will not be considered.

The County of San Mateo is a diverse, inclusive workplace, where employees are valued and respected for their different perspectives, experiences, backgrounds, and contributions.

We are proud to be an Equal Employment Opportunity Employer.

Remote-eligible (Remote work is a type of flexible working arrangement that allows an employee to work from remote location)


Job Address

Redwood City, California United States View Map