City of Sacramento, CA
Sacramento, California, United States
THE POSITION To perform a variety of record keeping, general clerical, transaction processing, and public contact and customer service work over the telephone and at a public counter; and direct information requests according to established standards and procedures. This is the journey-level class in the Customer Service series. The Customer Service Representative class is distinguished from the Customer Service Assistant in that the latter is the entry-level class in the Customer Service series where incumbents would lack a complete knowledge of unit procedures and standards, and not yet able to perform the full range of duties without immediate supervision. This class is distinguished from the Customer Service Specialist in that the latter is the advanced journey level class in the series and is considered the technical expert of the series. Positions in this class are flexibly staffed, and are usually filled by advancement from the lower-level class of Customer Service Assistant. Appointment to the higher class requires that the employee be performing substantially the full range of duties for the class and meet the qualification standards for the class. Immediate supervision is provided by a Customer Service Supervisor or higher-level staff. Lead direction may be provided by higher-level staff. The Customer Service Representative may provide lead direction to lower-level staff. ESSENTIAL DUTIES AND RESPONSIBILITIES - Perform a variety of duties, including typing, proofreading, billing, checking, filing, record keeping, sorting and retrieving documents and records, mail/correspondence, maintaining alphabetical, index, and cross-reference files; folds, staples stuffs and binds a variety of materials for bulk mailings; maintain general mailing lists, registration and other information. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; take and respond to a high volume of phone calls; follow general customer service policy and procedure; may act as receptionist; provide information on department and division policies and procedures. - Receive and respond to customer inquiries; screen calls, take messages and complaints, refer customers to appropriate persons regarding services and accounts, and department business lines, including fees, licenses, permits and billing information; provide follow-up on inquiries from the public or staff; and refer or assist in the resolution of problems. - Utilize various systems to locate information, retrieve, research and review; find out the status of accounts and conditions; create or make adjustments to service requests. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Operate 2-way radio or other telecommunication device; perform non-safety radio dispatch in order to dispatch field staff, equipment or vehicles to locations as needed; prioritize calls; and obtain and record information and keep radio contact with field personnel. - Receive payments, make change, issue receipts and print-out account statements for permits, licenses, citation transactions, taxes and service accounts; issue, receive, type and process various applications, license, permits and other forms; input debit applications and cancellation information to customer accounts; issue refunds, notices and other related documents and information within established procedures; and update service accounts, permit, license and citation information systems. - Receive, open and process mail containing fees for various City services, including licenses, permits, citation payments, and utility payments; process outgoing correspondence and credit card payments. - Gather information from customers and complete appropriate property/parcel forms necessary to establish and stop services; adjust and reconcile records and billing as necessary to reflect changes in service; verify accuracy, waive penalties, and may perform collection efforts on delinquent accounts for City services, fees, licenses, permits and taxes. - Operate standard office equipment such as telephone, calculator, typewriter, teletypewriter (TTY)/ telecommunications device for the deaf (TTD), personal computer, facsimile machine, microfiche and microfilm readers, remittance processors, money counting machines, electronic cash registers, adding machine, and other office equipment. - Perform notary services. - Assist in the training of other employees. - Provides exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar, and punctuation. - Proper public and telephone contact practices. - Basic financial record keeping procedures and methods. - Methods and equipment used in processing payment and other fees. - Modern office practices, procedures and equipment, including filing systems. - Basic mathematical principles and procedures. - Assessing maps, as assigned including geographic information systems (GIS), parcel, subdivision, etc. - Computer operations, including computer software applications and other specialized business applications. - Organization, procedures and operating details of City department to which assigned. Skills in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Be flexible with changes in policies and procedures - Work under pressure. - Operate standard office equipment, including adding machine, personal computers, 2-way radio and other office equipment. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Learn the organization, procedure and operation details of the City. - Use a variety of business software applications in order to complete assigned duties in a timely manner. - Use good judgment in the application of City policies, regulations and procedures. - Work any shift, including weekends and holidays is mandatory for some assignments. - Maintain appropriate records and reports. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Understand and follow oral and written instructions. - Work with minimal supervision. - Speak clearly and concisely. - Perform notary services. - Work with a diverse group. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact, and public service work, providing information and/or directing request over the telephone and at a public counter. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Some assignments may require possession of a valid California Class C Driver License. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position.If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline. Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Representative examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 4/22/2024 11:59 PM Pacific
Mar 26, 2024
Full Time
THE POSITION To perform a variety of record keeping, general clerical, transaction processing, and public contact and customer service work over the telephone and at a public counter; and direct information requests according to established standards and procedures. This is the journey-level class in the Customer Service series. The Customer Service Representative class is distinguished from the Customer Service Assistant in that the latter is the entry-level class in the Customer Service series where incumbents would lack a complete knowledge of unit procedures and standards, and not yet able to perform the full range of duties without immediate supervision. This class is distinguished from the Customer Service Specialist in that the latter is the advanced journey level class in the series and is considered the technical expert of the series. Positions in this class are flexibly staffed, and are usually filled by advancement from the lower-level class of Customer Service Assistant. Appointment to the higher class requires that the employee be performing substantially the full range of duties for the class and meet the qualification standards for the class. Immediate supervision is provided by a Customer Service Supervisor or higher-level staff. Lead direction may be provided by higher-level staff. The Customer Service Representative may provide lead direction to lower-level staff. ESSENTIAL DUTIES AND RESPONSIBILITIES - Perform a variety of duties, including typing, proofreading, billing, checking, filing, record keeping, sorting and retrieving documents and records, mail/correspondence, maintaining alphabetical, index, and cross-reference files; folds, staples stuffs and binds a variety of materials for bulk mailings; maintain general mailing lists, registration and other information. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; take and respond to a high volume of phone calls; follow general customer service policy and procedure; may act as receptionist; provide information on department and division policies and procedures. - Receive and respond to customer inquiries; screen calls, take messages and complaints, refer customers to appropriate persons regarding services and accounts, and department business lines, including fees, licenses, permits and billing information; provide follow-up on inquiries from the public or staff; and refer or assist in the resolution of problems. - Utilize various systems to locate information, retrieve, research and review; find out the status of accounts and conditions; create or make adjustments to service requests. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Operate 2-way radio or other telecommunication device; perform non-safety radio dispatch in order to dispatch field staff, equipment or vehicles to locations as needed; prioritize calls; and obtain and record information and keep radio contact with field personnel. - Receive payments, make change, issue receipts and print-out account statements for permits, licenses, citation transactions, taxes and service accounts; issue, receive, type and process various applications, license, permits and other forms; input debit applications and cancellation information to customer accounts; issue refunds, notices and other related documents and information within established procedures; and update service accounts, permit, license and citation information systems. - Receive, open and process mail containing fees for various City services, including licenses, permits, citation payments, and utility payments; process outgoing correspondence and credit card payments. - Gather information from customers and complete appropriate property/parcel forms necessary to establish and stop services; adjust and reconcile records and billing as necessary to reflect changes in service; verify accuracy, waive penalties, and may perform collection efforts on delinquent accounts for City services, fees, licenses, permits and taxes. - Operate standard office equipment such as telephone, calculator, typewriter, teletypewriter (TTY)/ telecommunications device for the deaf (TTD), personal computer, facsimile machine, microfiche and microfilm readers, remittance processors, money counting machines, electronic cash registers, adding machine, and other office equipment. - Perform notary services. - Assist in the training of other employees. - Provides exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar, and punctuation. - Proper public and telephone contact practices. - Basic financial record keeping procedures and methods. - Methods and equipment used in processing payment and other fees. - Modern office practices, procedures and equipment, including filing systems. - Basic mathematical principles and procedures. - Assessing maps, as assigned including geographic information systems (GIS), parcel, subdivision, etc. - Computer operations, including computer software applications and other specialized business applications. - Organization, procedures and operating details of City department to which assigned. Skills in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Be flexible with changes in policies and procedures - Work under pressure. - Operate standard office equipment, including adding machine, personal computers, 2-way radio and other office equipment. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Learn the organization, procedure and operation details of the City. - Use a variety of business software applications in order to complete assigned duties in a timely manner. - Use good judgment in the application of City policies, regulations and procedures. - Work any shift, including weekends and holidays is mandatory for some assignments. - Maintain appropriate records and reports. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Understand and follow oral and written instructions. - Work with minimal supervision. - Speak clearly and concisely. - Perform notary services. - Work with a diverse group. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact, and public service work, providing information and/or directing request over the telephone and at a public counter. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Some assignments may require possession of a valid California Class C Driver License. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position.If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline. Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Representative examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 4/22/2024 11:59 PM Pacific
Alameda County
Pleasanton, California, United States
Introduction THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. Applications must be in the possession of the Human Resources Services Department by 5:00 p.m. on the Last Day for filing. Applications will only be accepted on-line. Languages: QUALIFIED BILINGUAL PERSONS WHO SPEAK ENGLISH AND ARE ALSO FLUENT IN SPANISH, CHINESE, VIETNAMESE, CAMBODIAN, LAOTIAN, KOREAN, MIEN, TAGALOG, AMHARIC, FARSI, DARI, TIGRINYA, RUSSIAN, ROMANIAN OR SIGN LANGUAGE ARE ESPECIALLY ENCOURAGED TO APPLY. THERE IS AN ADDITIONAL BIWEEKLY COMPENSATION FOR PERSONS IN POSITIONS DESIGNATED BILINGUAL. Qualified candidates may be tested to demonstrate language proficiency. DESCRIPTION THE AGENCY Alameda County Department of Child Support Services (ACCSS) believes that all parents should be fully engaged in supporting the wellbeing of their children. To meet our Vision, ACCSS is committed to serving the children and families of Alameda County in ways that are innovative, responsive, efficient, compassionate and in tune with the rich diversity of our community. Our customers are mothers, fathers, caregivers, children, community partners and the residents of Alameda County. ACCSS’s core business is to provide assistance to families through establishment of parentage, the establishment of child support orders for monetary and medical support, and through the enforcement of child support orders. To carry out this Mission, our employees are dedicated and talented people who leverage their skills and passion for public service to meet customer needs. Through coordinated efforts and collaboration with community partners, ACCSS collects and distributes important child support, enhancing self-efficiency and the well-being of families throughout Alameda County. Alameda Child Support Services’ culture and business operations are shaped by the following key principles: Family Focused : Partner with families to eliminate barriers to providing reliable child support to their children. Dynamic Workforce : Attract, retain, and develop a highly skilled and engaged workforce. Operational Excellence : Focus on the highest level of performance and efficiency in our service delivery. Innovation : Meet the needs of families through creative solutions. Collaboration : Partner with the community to create an ecosystem of support services. For more information about Alameda County Child Support Services, click HERE . For more information about the State of CA Child Support, click HERE . THE POSITION: Under general supervision, Lead Customer Service Representative acts as lead and provide first line customer service in a high volume, public contact environment; investigate and resolve escalated customer service inquiries and calls from the general public; review work in progress; assist in writing procedures for review by the Customer Service Supervisor; participate in the training and evaluation of customer service staff; and perform related duties as required. This is the specialized/advanced journey level classification in the Child Support Customer Service Representative series located in the Alameda County of Child Support Services (ACCSS). Positions allocated to this classification are primarily responsible for providing lead support to customer service representative staff and the Customer Service Supervisor within the division. This classification is distinguished from the higher-level classification of Customer Service Supervisor in that the latter functions as a first-line supervisor over customer service representatives and leads, and related support staff, while the former functions as a lead classification. For more detailed information about the job classification, please visit: Lead Customer Service Representative (#1155) MINIMUM QUALIFICATIONS EITHER I Experience : The equivalent of six months of full-time experience in the classification of Child Support Assistant I or Customer Service Representative in the Alameda County classified service. OR II Experience : The equivalent of two years of full-time experience in a high-volume customer service call center or high-volume customer contact environment, including experience with online or chat, one year of which must have included lead responsibility. OR III Experience : Any combination of training, education, or experience which would provide an applicant with the required knowledge, skills, and abilities listed below. Substitution : A bachelor’s degree from an accredited college or university may be substituted for six (6) months of the required experience in patterns II and III above. Special Requirements : A thorough pre-employment background investigation, including fingerprinting, will be conducted for all candidates who have accepted a conditional offer of employment to ensure they are suitable for Child Support related work. A felony conviction may be disqualifying. Upon employment, subsequent background investigations will be conducted on a periodic basis to determine ongoing suitability for Child Support related work. NOTE : The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS Knowledge of : Customer service principles and models, including techniques and practices for providing effective customer service in challenging situations to individuals from various social-economic and ethnic groups. Lead work and staff development techniques and practices. Automated systems capability and applications; modern office practices and procedures, including the use of standard computer programs such as Microsoft Word, Excel, and Outlook. Customer contact technology through a variety of communication channels, including but not limited to in-person, over the telephone, and through remote services and written correspondence. Business arithmetic. Laws, regulations, and codes governing the access to, and use of, confidential information and legal documents. Legal terminology applicable to child support documents. Modern customer contact center technology. Techniques and practices for effectively managing interactions with disruptive and confrontational individuals. Ability to : Perform multiple tasks simultaneously. Interpret, apply, and explain complex rules, policies, and procedures to others and answer a variety of questions related to department programs and processes. Exercise sound judgment when prioritizing, organizing, assigning, and monitoring operations and workload. Adopt and implement customer service models/philosophy; assist in the development and delivery of customer service-related training. Perform keyboarding and data entry with accuracy and efficiency. Use a multi-line, call center, and phone system. Establish and maintain effective working relationships with staff, peers, other agencies, and the public. Maintain confidentiality. Learn and apply specific operations and procedures of the job. Give effective feedback to coach and encourage customer service representatives to perform at their best. Contribute to the overall team effort to meet and exceed team performance goals (this includes quantitative and qualitative goals which are set by the department). Prioritize work to meet individual and team goals. Respond to customer inquiries within established turnaround times. Evaluate inquiries and offer appropriate solutions. Listen, understand, follow, and communicate oral and written directions and apply them effectively in a variety of situations. Use sound judgment when evaluating a wide variety of information and choose the best solution from several options; initiate appropriate actions within prescribed guidelines. Communicate effectively orally and in writing. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process; An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. ** CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. ** We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs RECRUITMENT AND SELECTION PLAN Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency. TENTATIVE RECRUITMENT PLAN: Deadline for Filing: 5:00:00 p.m., Friday April 26, 2024 Review of Minimum Qualifications: May 3, 2024 Virtual Civil Service Pre-Recorded Oral Examination *: week of June 3, 2024 TENTATIVE SELECTION PLAN: Departmental Hiring Interviews: TBD *The combined oral examination/hiring interview, in addition to establishing an eligibility list, may serve as the final selection interview for vacancies in this classification. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com , @acgov.org , Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com and Noreplyalamedacountyhr@acgov.org are routed to an unmonitored mailbox. If you have questions, please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied. Rosario Jones | Human Resources Analyst Human Resource Services, County of Alameda 510-891-5737 | Email: Rosario.Jones@acgov.org www.acgov.org/hrs Disaster Service Worker All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. Equal Employment Opportunity Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 4/26/2024 5:00:00 PM
Apr 02, 2024
Full Time
Introduction THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. Applications must be in the possession of the Human Resources Services Department by 5:00 p.m. on the Last Day for filing. Applications will only be accepted on-line. Languages: QUALIFIED BILINGUAL PERSONS WHO SPEAK ENGLISH AND ARE ALSO FLUENT IN SPANISH, CHINESE, VIETNAMESE, CAMBODIAN, LAOTIAN, KOREAN, MIEN, TAGALOG, AMHARIC, FARSI, DARI, TIGRINYA, RUSSIAN, ROMANIAN OR SIGN LANGUAGE ARE ESPECIALLY ENCOURAGED TO APPLY. THERE IS AN ADDITIONAL BIWEEKLY COMPENSATION FOR PERSONS IN POSITIONS DESIGNATED BILINGUAL. Qualified candidates may be tested to demonstrate language proficiency. DESCRIPTION THE AGENCY Alameda County Department of Child Support Services (ACCSS) believes that all parents should be fully engaged in supporting the wellbeing of their children. To meet our Vision, ACCSS is committed to serving the children and families of Alameda County in ways that are innovative, responsive, efficient, compassionate and in tune with the rich diversity of our community. Our customers are mothers, fathers, caregivers, children, community partners and the residents of Alameda County. ACCSS’s core business is to provide assistance to families through establishment of parentage, the establishment of child support orders for monetary and medical support, and through the enforcement of child support orders. To carry out this Mission, our employees are dedicated and talented people who leverage their skills and passion for public service to meet customer needs. Through coordinated efforts and collaboration with community partners, ACCSS collects and distributes important child support, enhancing self-efficiency and the well-being of families throughout Alameda County. Alameda Child Support Services’ culture and business operations are shaped by the following key principles: Family Focused : Partner with families to eliminate barriers to providing reliable child support to their children. Dynamic Workforce : Attract, retain, and develop a highly skilled and engaged workforce. Operational Excellence : Focus on the highest level of performance and efficiency in our service delivery. Innovation : Meet the needs of families through creative solutions. Collaboration : Partner with the community to create an ecosystem of support services. For more information about Alameda County Child Support Services, click HERE . For more information about the State of CA Child Support, click HERE . THE POSITION: Under general supervision, Lead Customer Service Representative acts as lead and provide first line customer service in a high volume, public contact environment; investigate and resolve escalated customer service inquiries and calls from the general public; review work in progress; assist in writing procedures for review by the Customer Service Supervisor; participate in the training and evaluation of customer service staff; and perform related duties as required. This is the specialized/advanced journey level classification in the Child Support Customer Service Representative series located in the Alameda County of Child Support Services (ACCSS). Positions allocated to this classification are primarily responsible for providing lead support to customer service representative staff and the Customer Service Supervisor within the division. This classification is distinguished from the higher-level classification of Customer Service Supervisor in that the latter functions as a first-line supervisor over customer service representatives and leads, and related support staff, while the former functions as a lead classification. For more detailed information about the job classification, please visit: Lead Customer Service Representative (#1155) MINIMUM QUALIFICATIONS EITHER I Experience : The equivalent of six months of full-time experience in the classification of Child Support Assistant I or Customer Service Representative in the Alameda County classified service. OR II Experience : The equivalent of two years of full-time experience in a high-volume customer service call center or high-volume customer contact environment, including experience with online or chat, one year of which must have included lead responsibility. OR III Experience : Any combination of training, education, or experience which would provide an applicant with the required knowledge, skills, and abilities listed below. Substitution : A bachelor’s degree from an accredited college or university may be substituted for six (6) months of the required experience in patterns II and III above. Special Requirements : A thorough pre-employment background investigation, including fingerprinting, will be conducted for all candidates who have accepted a conditional offer of employment to ensure they are suitable for Child Support related work. A felony conviction may be disqualifying. Upon employment, subsequent background investigations will be conducted on a periodic basis to determine ongoing suitability for Child Support related work. NOTE : The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS Knowledge of : Customer service principles and models, including techniques and practices for providing effective customer service in challenging situations to individuals from various social-economic and ethnic groups. Lead work and staff development techniques and practices. Automated systems capability and applications; modern office practices and procedures, including the use of standard computer programs such as Microsoft Word, Excel, and Outlook. Customer contact technology through a variety of communication channels, including but not limited to in-person, over the telephone, and through remote services and written correspondence. Business arithmetic. Laws, regulations, and codes governing the access to, and use of, confidential information and legal documents. Legal terminology applicable to child support documents. Modern customer contact center technology. Techniques and practices for effectively managing interactions with disruptive and confrontational individuals. Ability to : Perform multiple tasks simultaneously. Interpret, apply, and explain complex rules, policies, and procedures to others and answer a variety of questions related to department programs and processes. Exercise sound judgment when prioritizing, organizing, assigning, and monitoring operations and workload. Adopt and implement customer service models/philosophy; assist in the development and delivery of customer service-related training. Perform keyboarding and data entry with accuracy and efficiency. Use a multi-line, call center, and phone system. Establish and maintain effective working relationships with staff, peers, other agencies, and the public. Maintain confidentiality. Learn and apply specific operations and procedures of the job. Give effective feedback to coach and encourage customer service representatives to perform at their best. Contribute to the overall team effort to meet and exceed team performance goals (this includes quantitative and qualitative goals which are set by the department). Prioritize work to meet individual and team goals. Respond to customer inquiries within established turnaround times. Evaluate inquiries and offer appropriate solutions. Listen, understand, follow, and communicate oral and written directions and apply them effectively in a variety of situations. Use sound judgment when evaluating a wide variety of information and choose the best solution from several options; initiate appropriate actions within prescribed guidelines. Communicate effectively orally and in writing. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process; An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. ** CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. ** We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs RECRUITMENT AND SELECTION PLAN Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency. TENTATIVE RECRUITMENT PLAN: Deadline for Filing: 5:00:00 p.m., Friday April 26, 2024 Review of Minimum Qualifications: May 3, 2024 Virtual Civil Service Pre-Recorded Oral Examination *: week of June 3, 2024 TENTATIVE SELECTION PLAN: Departmental Hiring Interviews: TBD *The combined oral examination/hiring interview, in addition to establishing an eligibility list, may serve as the final selection interview for vacancies in this classification. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com , @acgov.org , Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com and Noreplyalamedacountyhr@acgov.org are routed to an unmonitored mailbox. If you have questions, please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied. Rosario Jones | Human Resources Analyst Human Resource Services, County of Alameda 510-891-5737 | Email: Rosario.Jones@acgov.org www.acgov.org/hrs Disaster Service Worker All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. Equal Employment Opportunity Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 4/26/2024 5:00:00 PM
TEXAS PARKS AND WILDLIFE
Cedar Hill, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge. 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Daniel Palmer, (214) 794-8669 PHYSICAL WORK ADDRESS: TPWD Cedar Hill State Park, 1570 W FM 1382, Cedar Hill, TX 75104 GENERAL DESCRIPTION: Under the direction of the Office Manager or Assistant Office Manager, this position performs entry-level customer service work including clerical duties, front desk operations, revenue collection and accounting for daily revenue for Cedar Hill State Park. Provides customer service and information to the public in person, on the telephone and in writing, license and permit sales and automated campsite registration. Performs clerical duties that include preparation of reports, and processing of correspondence, and general cleaning. Operates credit card, campsite registration, and the computer and license sales machines. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS Education: Graduation from High School or GED. Experience: None required. Licensure: Applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS Experience: One year experience in general clerical, cash handling or customer service. Bilingual in English and Spanish. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Knowledge of general custodial duties; Skill in using MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Skill in handling high customer volume; Skill in making independent, sound and timely decisions; Ability to accurately handle cash and account for revenue collected; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to work under high stress conditions; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS Required to work in a public park with overnight camping and day use; Required to work 10 to 40 hours per week, includes flexible schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; This position may fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued and health insurance rates; Required to adjust to changing schedules; Required to operate a State vehicle; May be required to work in adverse weather conditions; Required to travel 5% with possible overnight stays; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS Closing Date: Apr 24, 2024, 11:59:00 PM
Apr 11, 2024
Full Time
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge. 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Daniel Palmer, (214) 794-8669 PHYSICAL WORK ADDRESS: TPWD Cedar Hill State Park, 1570 W FM 1382, Cedar Hill, TX 75104 GENERAL DESCRIPTION: Under the direction of the Office Manager or Assistant Office Manager, this position performs entry-level customer service work including clerical duties, front desk operations, revenue collection and accounting for daily revenue for Cedar Hill State Park. Provides customer service and information to the public in person, on the telephone and in writing, license and permit sales and automated campsite registration. Performs clerical duties that include preparation of reports, and processing of correspondence, and general cleaning. Operates credit card, campsite registration, and the computer and license sales machines. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS Education: Graduation from High School or GED. Experience: None required. Licensure: Applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS Experience: One year experience in general clerical, cash handling or customer service. Bilingual in English and Spanish. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Knowledge of general custodial duties; Skill in using MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Skill in handling high customer volume; Skill in making independent, sound and timely decisions; Ability to accurately handle cash and account for revenue collected; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to work under high stress conditions; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS Required to work in a public park with overnight camping and day use; Required to work 10 to 40 hours per week, includes flexible schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; This position may fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued and health insurance rates; Required to adjust to changing schedules; Required to operate a State vehicle; May be required to work in adverse weather conditions; Required to travel 5% with possible overnight stays; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS Closing Date: Apr 24, 2024, 11:59:00 PM
Summary Minimum starting salary is $15 per hour THE CITY OF WACO SEEKS: Cashier & Food Service Assistants and Guest Experience Associates who enjoy interacting with the public and take pride in their work. The Zoo is looking for part-time employees to assist with retail sales and food services in the cafes, admissions booth, and gift shop. If you are interested in working on a team where every day is different, this could be the role for you! Apply now. MINIMUM QUALIFICATIONS: REQUIRED: High School Diploma or GED One year of customer service experience Valid Texas Driver's License Texas Food Handler's Certificate required within 90 days of employment POSITION OVERVIEW: Under basic supervision, provides retail customer services to the public. This position is not eligible for benefits.
Apr 05, 2024
Part Time
Summary Minimum starting salary is $15 per hour THE CITY OF WACO SEEKS: Cashier & Food Service Assistants and Guest Experience Associates who enjoy interacting with the public and take pride in their work. The Zoo is looking for part-time employees to assist with retail sales and food services in the cafes, admissions booth, and gift shop. If you are interested in working on a team where every day is different, this could be the role for you! Apply now. MINIMUM QUALIFICATIONS: REQUIRED: High School Diploma or GED One year of customer service experience Valid Texas Driver's License Texas Food Handler's Certificate required within 90 days of employment POSITION OVERVIEW: Under basic supervision, provides retail customer services to the public. This position is not eligible for benefits.
MARIN COUNTY, CA
San Rafael, California, United States
ABOUT US At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do and they are proud to tell people "I work for the County of Marin." Read on to find out more about this opportunity. The Marin County Sheriff's Office: The Marin County Sheriff's Office is committed to partnering with our communities to provide leadership and excellence in public safety. We take pride in our department and work hard to provide a safe environment for our residents. The department is divided into three major bureaus; Administrative and Support Services, Detention Services, and Field Services in addition to operating the countywide Major Crime Task Force. The responsibilities of the Sheriff's Office Bureaus include providing general law enforcement services in the unincorporated communities of Marin County, maintaining the county jail, providing security to the Superior Court, operating a countywide communications division, performing death investigations under the purview of the Coroner, operating a documentary services division consisting of records, warrants, civil units, and more. To learn more about the Sheriff's Office, visit our website . ABOUT THE POSITION The Sheriff's Service Assistant is a non-sworn law enforcement position which may be assigned custodial (jail), administrative and court assignments. The current vacancy exists within the Detention Services Bureau where this position accepts bail, receives money for inmates, issues receipts, files and maintains inmate records in the custody management system, and operates and monitors controls to allow jail personnel to move throughout the jail safely. ABOUT YOU Our Highly Qualified Candidate: The ideal candidate for Sheriff's Service Assistant (SSA) will be a team player with strong customer service skills, has experience and/or knowledge of working in a public safety setting, is ready to handle a variety of administrative tasks in a fast paced environment, and is willing to work varied schedules including nights, weekends and holidays. The ideal candidate has rapid and accurate data entry skills, and a strong grasp of the Microsoft Office suite of products, with an emphasis on Word, Excel and Outlook. Additionally, the candidate has the ability to learn new software related to criminal records checks, law enforcement automated databases, and LiveScan automated fingerprint systems. Finally, the ideal candidate communicates clearly and effectively by phone and in person with individuals of various ages, and members of various cultural and socio-economic groups. We recognize your time is valuable, so please do not apply if you do not have at least the following required Minimum Qualifications: One year of experience in a customer service, public contact or office support position. Education and/or training in a field related to the position may substitute for the experience on a year for year basis. ABOUT THE PROCESS All applicants will receive email notifications regarding their status in the recruitment process. These emails will come from noreply@governmentjobs.com. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your governmentjobs.com account to view these emails. Testing and Eligible List: Depending on the number of qualified applications received, the examination may consist of a highly qualified review, application screening, online assessment, written examination, oral examination, performance examination, or any combination to determine which candidates' names will be placed on the eligible list. The eligible list established from this recruitment will be used to fill the current vacancies and any future vacancies for open, fixed-term, full-time or part-time positions which may occur in this assignment while the list remains active. This eligible list is expected to remain active for up to one year. Background Process: Applicants successful in testing will be subject to a thorough and rigorous background investigation which may include, but is not limited to, a criminal records check, interviews with friends, relatives, neighbors and employers; verification of DMV records; and overall employment and education history. An applicant may be disqualified for past criminal convictions, poor driving record, providing false background information, and other reasons. Drug Use Standards: No use of illegal drugs within the timelines described in the Pre-Employment Drug Use Guidelines . Applicants successful in testing will be given a polygraph examination and/or computerized voice stress analysis and will be asked about illegal drug use. Disaster Service Workers: All County of Marin employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. PLEASE NOTE : The benefits described herein do not apply to temporary (contingent) or to part-time employees that work less than 50%. COUNTY OF MARIN BENEFITS: GENERAL Below are some of the excellent benefits the County offers. More information about our benefits can be found on the Marin County's Benefits Homepage . Paid Time Off : Competitive vacation accrual; 12 holidays per year; and generous sick leave accruals. Additional types of paid leaves are available for some bargaining units. Health Plan : Choice of four health plans (two Kaiser HMOs, Western Health Advantage HMO,and an Anthem Blue Cross PPO) along with dental through Delta Dental PPO, and vision through Vision Service Plan (VSP). There is a County contribution toward the premiums (the contribution amount varies depending on coverage tier elected such as employee only, employee + 1, employee + family). Plus, the County offers excellent Life Insurance, Disability, Flexible Spending Plans, a Dependent Care Assistance Program, professional development and more. Retirement : Defined benefit plan under the County Employees Retirement Act of 1937. More information can be found online at www.mcera.org. IRS 457 Plan : Choice of pre-tax or post-tax (Roth) employee contribution up to the IRS annual maximum. Retiree Medical : The County provides access to group health plan coverage to eligible retirees. For specific questions regarding the employment process, please contact Human Resources at (415) 473-6104. For additional details about the benefits or retirement, please contact the Benefits Division at (415) 473-2197. *IMPORTANT NOTE: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
Apr 10, 2024
Full Time
ABOUT US At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do and they are proud to tell people "I work for the County of Marin." Read on to find out more about this opportunity. The Marin County Sheriff's Office: The Marin County Sheriff's Office is committed to partnering with our communities to provide leadership and excellence in public safety. We take pride in our department and work hard to provide a safe environment for our residents. The department is divided into three major bureaus; Administrative and Support Services, Detention Services, and Field Services in addition to operating the countywide Major Crime Task Force. The responsibilities of the Sheriff's Office Bureaus include providing general law enforcement services in the unincorporated communities of Marin County, maintaining the county jail, providing security to the Superior Court, operating a countywide communications division, performing death investigations under the purview of the Coroner, operating a documentary services division consisting of records, warrants, civil units, and more. To learn more about the Sheriff's Office, visit our website . ABOUT THE POSITION The Sheriff's Service Assistant is a non-sworn law enforcement position which may be assigned custodial (jail), administrative and court assignments. The current vacancy exists within the Detention Services Bureau where this position accepts bail, receives money for inmates, issues receipts, files and maintains inmate records in the custody management system, and operates and monitors controls to allow jail personnel to move throughout the jail safely. ABOUT YOU Our Highly Qualified Candidate: The ideal candidate for Sheriff's Service Assistant (SSA) will be a team player with strong customer service skills, has experience and/or knowledge of working in a public safety setting, is ready to handle a variety of administrative tasks in a fast paced environment, and is willing to work varied schedules including nights, weekends and holidays. The ideal candidate has rapid and accurate data entry skills, and a strong grasp of the Microsoft Office suite of products, with an emphasis on Word, Excel and Outlook. Additionally, the candidate has the ability to learn new software related to criminal records checks, law enforcement automated databases, and LiveScan automated fingerprint systems. Finally, the ideal candidate communicates clearly and effectively by phone and in person with individuals of various ages, and members of various cultural and socio-economic groups. We recognize your time is valuable, so please do not apply if you do not have at least the following required Minimum Qualifications: One year of experience in a customer service, public contact or office support position. Education and/or training in a field related to the position may substitute for the experience on a year for year basis. ABOUT THE PROCESS All applicants will receive email notifications regarding their status in the recruitment process. These emails will come from noreply@governmentjobs.com. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your governmentjobs.com account to view these emails. Testing and Eligible List: Depending on the number of qualified applications received, the examination may consist of a highly qualified review, application screening, online assessment, written examination, oral examination, performance examination, or any combination to determine which candidates' names will be placed on the eligible list. The eligible list established from this recruitment will be used to fill the current vacancies and any future vacancies for open, fixed-term, full-time or part-time positions which may occur in this assignment while the list remains active. This eligible list is expected to remain active for up to one year. Background Process: Applicants successful in testing will be subject to a thorough and rigorous background investigation which may include, but is not limited to, a criminal records check, interviews with friends, relatives, neighbors and employers; verification of DMV records; and overall employment and education history. An applicant may be disqualified for past criminal convictions, poor driving record, providing false background information, and other reasons. Drug Use Standards: No use of illegal drugs within the timelines described in the Pre-Employment Drug Use Guidelines . Applicants successful in testing will be given a polygraph examination and/or computerized voice stress analysis and will be asked about illegal drug use. Disaster Service Workers: All County of Marin employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. PLEASE NOTE : The benefits described herein do not apply to temporary (contingent) or to part-time employees that work less than 50%. COUNTY OF MARIN BENEFITS: GENERAL Below are some of the excellent benefits the County offers. More information about our benefits can be found on the Marin County's Benefits Homepage . Paid Time Off : Competitive vacation accrual; 12 holidays per year; and generous sick leave accruals. Additional types of paid leaves are available for some bargaining units. Health Plan : Choice of four health plans (two Kaiser HMOs, Western Health Advantage HMO,and an Anthem Blue Cross PPO) along with dental through Delta Dental PPO, and vision through Vision Service Plan (VSP). There is a County contribution toward the premiums (the contribution amount varies depending on coverage tier elected such as employee only, employee + 1, employee + family). Plus, the County offers excellent Life Insurance, Disability, Flexible Spending Plans, a Dependent Care Assistance Program, professional development and more. Retirement : Defined benefit plan under the County Employees Retirement Act of 1937. More information can be found online at www.mcera.org. IRS 457 Plan : Choice of pre-tax or post-tax (Roth) employee contribution up to the IRS annual maximum. Retiree Medical : The County provides access to group health plan coverage to eligible retirees. For specific questions regarding the employment process, please contact Human Resources at (415) 473-6104. For additional details about the benefits or retirement, please contact the Benefits Division at (415) 473-2197. *IMPORTANT NOTE: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
Marketing Statement Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program. Job Summary Pay Rate $159,361.00 /annually - $241,433.00/annually (Non-Represented Pay Band 12) Initial salary is negotiable between $159,361.00 - $200,000.00, commensurate with experience and education. Reports To Assistant General Manager, External Affairs - R. Lee Current Assignment Under general direction, this position plans, directs, manages, and oversees the activities, operations and staffing of the Customer Services Department, including the customer service and transit information centers; coordinates assigned activities with other departments and outside agencies; and provides highly responsible and complex administrative support to the Assistant General Manager of External Affairs, and performs related duties as assigned. Selection Process Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes. The selection process for this position may include a skills/performance demonstration, a written examination, and a panel and/or individual interview. The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S; pass a pre-employment medical examination which may include a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations). Examples of Duties Assumes full management responsibility for all departmental services and activities including administration of all customer services functions; recommends and administers policies and procedures. Manages the development and implementation of departmental goals, objectives, policies, and priorities for each assigned service area. Establishes, within District policy, appropriate service, and staffing levels; monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; allocates resources accordingly. Plans, directs, and coordinates, through subordinate level staff, the customer service Department's work plan; assigns projects and programmatic areas of responsibility; reviews and evaluates work methods and procedures; meets with key staff to identify and resolve problems. Assesses and monitors workload, administrative and support systems, and internal reporting relationships; identifies opportunities for improvement; directs and implements changes. Manages the retail ticket delivery system; coordinates computer related modifications and upgrades with appropriate staff; ensures compliance with all District financial and operational control procedures. Oversees staff and activities of customer service facilities including the Transit Information Center, Company Store, Customer Service Center, and Customer Complaint Center; ensures all operations are conducted in accordance with District policy and guidelines. Creates and implements customer education programs and campaigns. Coordinates and creates customer outreach programs to inform the community of the Districts operations, goals, and objectives. Monitors developments and legislation related to assigned areas of responsibility; evaluates impact upon District operations; recommends and implements policy and procedural improvements. Selects, trains, motivates, and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures. Oversees and participates in the development and administration of the department budget; reviews, revises, and writes complex financial and data reports; approves the forecast of funds needed for staffing, equipment, materials, and supplies; approves expenditures and implements budgetary adjustments as appropriate and necessary. Explains, justifies, and defends department programs, policies, and activities; negotiates and resolves sensitive and controversial issues. Represents the Customer Services Department to other departments, elected officials, and outside agencies; coordinates assigned activities with those of other departments and outside agencies and organizations. Provides staff assistance to the Assistant General Manager of External Affairs; participates on a variety of boards, commissions, and committees; prepares and presents staff reports and other necessary correspondence. Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of customer service quality. Responds to and resolves difficult and sensitive citizen inquiries and complaints. Minimum Qualifications Education: A Bachelor’s degree in business administration, public administration or a related field from an accredited college or university. Experience: Seven (7) years of (full-time equivalent) verifiable professional customer service program administration experience which must have included at least (3) three years of management responsibility. Substitution: Additional professional experience as outlined above may be substituted for the education on a year-for-year basis. A college degree is preferred. Knowledge and Skills Knowledge of: Operations of a comprehensive transportation customer service program including ticketing services. Principles and practices of customer service program administration. Methods and techniques of effective customer complaint resolution. Principles and practices of a computerized ticketing system operation. Principles of marketing. Methods and techniques of evaluating and providing quality customer service. Retail sales principles and practices. Methods and techniques of procuring services and materials. Methods and techniques of financial and statistical analysis. Principles and practices of policy development and administration. Principles and practices of budget preparation and administration. Principles of supervision, training, and performance evaluation. Related Federal, State, and local laws, codes, and regulations. Skill in: Managing and administering a comprehensive customer service program. Ensuring delivery of quality customer service to District clients. Developing and administering departmental goals, objectives, and procedures. Analyzing and assessing policies and operational needs and making appropriate adjustments. Identifying and responding to sensitive community and organizational issues, concerns, and needs. Planning, organizing, directing, and coordinating the work of lower-level staff. Delegating authority and responsibility. Selecting, supervising, training, and evaluating staff. Researching, analyzing, and evaluating new service delivery methods and techniques. Preparing clear and concise administrative and financial reports. Preparing and administering large and complex budgets. Interpreting and applying applicable Federal, State, and local policies, laws and regulations. Communicating clearly and concisely, both orally and in writing. Establishing and maintaining effective working relationships with those contacted in the course of work. Equal Employment Opportunity GroupBox1 The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws. The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov . Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs . The San Francisco Bay Area Rapid Transit District (BART) prides itself in offering best in class benefits packages to employees of the District. Currently, the following benefits may be available to employees in this job classification. Highlights Medical Coverage (or $350/month if opted out) Dental Coverage Vision Insurance (Basic and Enhanced Plans Available) Retirement Plan through the CA Public Employees’ Retirement System (CalPERS) 2% @ 55 (Classic Members) 2% @ 62 (PEPRA Members) 3% at 50 (Safety Members - Classic) 2.7% @ 57 (Safety Members - PEPRA) Reciprocity available for existing members of many other public retirement systems (see BART website and/or CalPERS website for details) Money Purchase Pension Plan (in-lieu of participating in Social Security tax) 6.65% employer contribution up to annual maximum of $1,868.65 Deferred Compensation & Roth 457 Sick Leave Accruals (12 days per year) Vacation Accruals (3-6 weeks based on time worked w/ the District) Holidays: 9 observed holidays and 5 floating holidays Life Insurance w/ ability to obtain additional coverage Accidental Death and Dismemberment (AD&D) Insurance Survivor Benefits through BART Short-Term Disability Insurance Long-Term Disability Insurance Flexible Spending Accounts: Health and Dependent Care Commuter Benefits Free BART Passes for BART employees and eligible family members. Closing Date/Time: Continuous
Mar 07, 2024
Full Time
Marketing Statement Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program. Job Summary Pay Rate $159,361.00 /annually - $241,433.00/annually (Non-Represented Pay Band 12) Initial salary is negotiable between $159,361.00 - $200,000.00, commensurate with experience and education. Reports To Assistant General Manager, External Affairs - R. Lee Current Assignment Under general direction, this position plans, directs, manages, and oversees the activities, operations and staffing of the Customer Services Department, including the customer service and transit information centers; coordinates assigned activities with other departments and outside agencies; and provides highly responsible and complex administrative support to the Assistant General Manager of External Affairs, and performs related duties as assigned. Selection Process Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes. The selection process for this position may include a skills/performance demonstration, a written examination, and a panel and/or individual interview. The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S; pass a pre-employment medical examination which may include a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations). Examples of Duties Assumes full management responsibility for all departmental services and activities including administration of all customer services functions; recommends and administers policies and procedures. Manages the development and implementation of departmental goals, objectives, policies, and priorities for each assigned service area. Establishes, within District policy, appropriate service, and staffing levels; monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; allocates resources accordingly. Plans, directs, and coordinates, through subordinate level staff, the customer service Department's work plan; assigns projects and programmatic areas of responsibility; reviews and evaluates work methods and procedures; meets with key staff to identify and resolve problems. Assesses and monitors workload, administrative and support systems, and internal reporting relationships; identifies opportunities for improvement; directs and implements changes. Manages the retail ticket delivery system; coordinates computer related modifications and upgrades with appropriate staff; ensures compliance with all District financial and operational control procedures. Oversees staff and activities of customer service facilities including the Transit Information Center, Company Store, Customer Service Center, and Customer Complaint Center; ensures all operations are conducted in accordance with District policy and guidelines. Creates and implements customer education programs and campaigns. Coordinates and creates customer outreach programs to inform the community of the Districts operations, goals, and objectives. Monitors developments and legislation related to assigned areas of responsibility; evaluates impact upon District operations; recommends and implements policy and procedural improvements. Selects, trains, motivates, and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures. Oversees and participates in the development and administration of the department budget; reviews, revises, and writes complex financial and data reports; approves the forecast of funds needed for staffing, equipment, materials, and supplies; approves expenditures and implements budgetary adjustments as appropriate and necessary. Explains, justifies, and defends department programs, policies, and activities; negotiates and resolves sensitive and controversial issues. Represents the Customer Services Department to other departments, elected officials, and outside agencies; coordinates assigned activities with those of other departments and outside agencies and organizations. Provides staff assistance to the Assistant General Manager of External Affairs; participates on a variety of boards, commissions, and committees; prepares and presents staff reports and other necessary correspondence. Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of customer service quality. Responds to and resolves difficult and sensitive citizen inquiries and complaints. Minimum Qualifications Education: A Bachelor’s degree in business administration, public administration or a related field from an accredited college or university. Experience: Seven (7) years of (full-time equivalent) verifiable professional customer service program administration experience which must have included at least (3) three years of management responsibility. Substitution: Additional professional experience as outlined above may be substituted for the education on a year-for-year basis. A college degree is preferred. Knowledge and Skills Knowledge of: Operations of a comprehensive transportation customer service program including ticketing services. Principles and practices of customer service program administration. Methods and techniques of effective customer complaint resolution. Principles and practices of a computerized ticketing system operation. Principles of marketing. Methods and techniques of evaluating and providing quality customer service. Retail sales principles and practices. Methods and techniques of procuring services and materials. Methods and techniques of financial and statistical analysis. Principles and practices of policy development and administration. Principles and practices of budget preparation and administration. Principles of supervision, training, and performance evaluation. Related Federal, State, and local laws, codes, and regulations. Skill in: Managing and administering a comprehensive customer service program. Ensuring delivery of quality customer service to District clients. Developing and administering departmental goals, objectives, and procedures. Analyzing and assessing policies and operational needs and making appropriate adjustments. Identifying and responding to sensitive community and organizational issues, concerns, and needs. Planning, organizing, directing, and coordinating the work of lower-level staff. Delegating authority and responsibility. Selecting, supervising, training, and evaluating staff. Researching, analyzing, and evaluating new service delivery methods and techniques. Preparing clear and concise administrative and financial reports. Preparing and administering large and complex budgets. Interpreting and applying applicable Federal, State, and local policies, laws and regulations. Communicating clearly and concisely, both orally and in writing. Establishing and maintaining effective working relationships with those contacted in the course of work. Equal Employment Opportunity GroupBox1 The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws. The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov . Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs . The San Francisco Bay Area Rapid Transit District (BART) prides itself in offering best in class benefits packages to employees of the District. Currently, the following benefits may be available to employees in this job classification. Highlights Medical Coverage (or $350/month if opted out) Dental Coverage Vision Insurance (Basic and Enhanced Plans Available) Retirement Plan through the CA Public Employees’ Retirement System (CalPERS) 2% @ 55 (Classic Members) 2% @ 62 (PEPRA Members) 3% at 50 (Safety Members - Classic) 2.7% @ 57 (Safety Members - PEPRA) Reciprocity available for existing members of many other public retirement systems (see BART website and/or CalPERS website for details) Money Purchase Pension Plan (in-lieu of participating in Social Security tax) 6.65% employer contribution up to annual maximum of $1,868.65 Deferred Compensation & Roth 457 Sick Leave Accruals (12 days per year) Vacation Accruals (3-6 weeks based on time worked w/ the District) Holidays: 9 observed holidays and 5 floating holidays Life Insurance w/ ability to obtain additional coverage Accidental Death and Dismemberment (AD&D) Insurance Survivor Benefits through BART Short-Term Disability Insurance Long-Term Disability Insurance Flexible Spending Accounts: Health and Dependent Care Commuter Benefits Free BART Passes for BART employees and eligible family members. Closing Date/Time: Continuous
Cal State University (CSU) Humboldt
1 Harpst Street, Arcata, CA 95521, USA
Assistant Athletics Director of Community Partnerships and Revenue Generation Intercollegiate Athletics Job #531729 First Review Date: Monday, October 16 2023 Open Until Filled At Cal Poly Humboldt, bold hearts and open minds shape the future. Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands-on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world. Cal Poly Humboldt is proud to have nearly 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs - all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands-on learning, inspired teaching, ground-breaking research, and thought-provoking creative activity happen daily at Humboldt. Cal Poly Humboldt is a Hispanic-Serving Institution that strives to foster an inclusive and equitable community to support our students of diverse backgrounds. We are committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality committed to working in a multicultural and multiracial community that reflects the diversity of the state. Finding a better future is a task for the bold and open, the down-to-earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field. (Job #531729) Administrator I, Assistant Athletics Director of Community Partnerships and Revenue Generation, Salary Range: $3,750.00-$11,146.00 monthly. Anticipated hiring Range $5417-$6,250 monthly. Appointments are typically made at the beginning of the salary range. Salary is commensurate with qualifications and experience. This is a full-time/ benefited/exempt, 12-month pay plant position in the Athletics Department. This position is an Administrator 1 in the California State University Management Personnel Plan (MPP). Under this plan, incumbents are subject to normal management reviews and serve at the pleasure of the University President. Additional information can be found at: http://www.calstate.edu/HRAdm/policies/mpp.shtml . This position comes with a premium benefits package that includes outstanding vacation, medical, dental, and vision plans, life insurance, voluntary pre-tax health and dependent care reimbursement accounts, a fee waiver education program, membership in the California Public Employees Retirement System (PERS), and 14 paid holidays per year. Additional benefits information can be found at https://hraps.humboldt.edu/employee-benefits . Partnership: The Cal Poly Humboldt Department of Athletics and Playfly Aspire have formed a relationship to develop a world-class ticket and sponsorship sales team in Arcata, CA. Cal Poly Humboldt has employed the services of Playfly Aspire because it combines progressive strategies and distinguished execution. Led by expert professionals that stand at the top of the ticket sales and customer service industry, Cal Poly Humboldt Athletics and its fans will benefit from the commitment to integrity, the most professional ticket sales operation globally and the superior customer service that Playfly Aspire brings to every partner. Cal Poly Humboldt Athletics and The Playfly Aspire encourage and value a diverse workforce and both are equal opportunity employers. Position Summary: In this position, as department head, the incumbent will oversee two areas of revenue generation. New and renewed sponsorship sales activation and fulfillment. New and renewed outbound and inbound ticket and club donation sales and retention. The Director has overall responsibility for generating new revenue, servicing existing ticket/club/sponsorship accounts, ensuring that ticket and sponsorship sales revenue goals are met, and will be integral in the development of sales and service strategies. This role requires someone who is highly motivated to contribute to the overall sales and service efforts, passionate about leadership and development, and committed to preserving a culture that encourages, supports, and celebrates the diverse voices of our employees. Key Responsibilities: Utilizing a nondiscriminatory approach that provides equal opportunity for employment and advancement, embracing and encouraging our employees’ differences, and championing an environment where every team member feels valued (25%): Monitor, manage and evaluate staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals, follow up with appropriate feedback and direction for development. Run a profitable business operation while exceeding client expectations in revenue generation and customer service. Ensure adherence to all Company Policies, including an acute focus on the Diversity, Equity and Inclusion and Discrimination and Harassment policies, engaging with Human Resources as appropriate. Oversee sales of ticketed sports and club donations through outbound and inbound sales. Daily sales and relationship cultivation phone calls, messages (electronic, mailings, etc.) with season ticket holders, sponsors, businesses, individuals, groups, and prospective buyers. Service the inbound ticket sales phone line to answer general fan questions and sell ticket packages. Prospect and target new sales opportunities to include season tickets, group tickets. Provide excellent customer service to Cal Poly Humboldt fans. Develop and execute approved Annual Business Plan and Operating Budget. Work with the university liaison to develop, present, and communicate ticket sales strategies, procedures, and processes. Lead in the development of ticket marketing, game promotions, and ticket pricing tactics. Ongoing development of New Ticket Sales and Ticket Service program in the following areas: new business generation, season tickets, development of sales and service strategies, development of best practices and results tracking and reporting. Manage a book of business of donors and season ticket holders. Track and report daily, weekly, and monthly sales figures and relevant accountability. Serve as a member of the external operations team. Hit and surpass annual sales goals, team and personal. Grow business each year. Advise and liaise with Campus Ticket Operations to assist in oversight, including but not limited to (25%): Day-to-day operations of the Athletic Ticket Office. Supervise and train ticket office and gameday staff for sales opportunities. Coordinate ticket seating locations for all athletic events. Create and implement Ticket Office policies and procedures following university policies, NCAA/CCAA audit guidelines, and state law. Interpret all guidelines regarding NCAA/CCAA rules and regulations concerning ticket sales and distribution, and communication with the Conference on ticket distributions. Develop and maintain relationships with off-campus representatives regarding any events held at the athletics venues, and serving as department liaison with students, faculty, staff, Alumni Association, and the general public. Sponsorship Sales and Activation (45%): Create key sales strategies and go-to-market plans that generate long-term revenue. Retain and grow existing partnerships while re-igniting historical community partnerships. Ownership of reporting and prospect pipeline in a way that communicates well to all stakeholders. Provide data driven reports to athletic leadership on a weekly basis. Manage and track all marketing inventory while creating new assets and owning the fulfillment process. Lead sponsorship sales presentations that execute against short and long-term department objectives. Create and deliver marketing contracts and agreements while adhering to campus policies and procedures. Provide corporate partners with traditional, digital, and other non-traditional media opportunities to bolster their own brands and garner maximum exposure through inventory such as in-venue signage; digital engagement including social media, the official athletics website, content, event sponsorships and promotion; corporate hospitality; television and radio game broadcasts and coaches’ shows. Assist with corporate hospitality, tickets, in-game promotions, and other activities. Provide Proof of Fulfillment for in-venue sponsorship elements. Prospect and relationship build with the idea of creating new corporate partner relationships. Hit and surpass annual sales goals. Develop and execute approved Annual Business and Sales Plan and Operating Budget. Other duties as assigned (5%) Knowledge, Skills, and Abilities Associated with this Position Include : Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented. Excellent communication, interpersonal, presentation, and listening skills. Strong organizational, administrative and time management skills. Belief that a culture that encourages collaboration, flexibility, equity and fairness that enables individuals to contribute to their full potential, feel valued, and supported is key to success; personally, professionally and for the company. Ability to work well with others and confidence when taking initiative. Professional image and demeanor at all times. Available to work Athletic events including home games and special events in evenings and on weekends. Demonstrated ability to work effectively in informal and formal teams with individuals from diverse communities and cultures. Minimum Qualifications: 3-5 years of sales experience required with a minimum of 2 years in Sales Leadership. Preferred Qualifications: 1 year Sponsorship Sales experience preferred. Experience with box office and ticket operations duties preferred, but not required. Bachelor’s degree is preferred but not required. Experience with ticketing software and CRM program preferred. Application Procedure: To apply, qualified candidates must electronically submit the following materials by clicking the Apply Now button: Letter of Interest Resume or Curriculum Vitae Contact information for at least three professional references Application Deadline: The first review date for submitted application materials on Monday, October 16 2023. Any inquiries about this recruitment can be directed to careers@humboldt.edu or Cal Poly Humboldt’s Human Resources Office at (707) 826-3626. Cal Poly Humboldt sits on the traditional homelands of the Wiyot people in what is currently called Arcata, CA. The Wiyot people call the area Goudi’ni (over in the woods). Cal Poly Humboldt was the first campus in the California State University system to offer a stand-alone major in Native American Studies. Cal Poly Humboldt is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply. Working in the state of California is a condition of employment for this position. Even if part or all of an employee's assignment can be performed remotely, the employee must maintain a permanent residence in the state of California. The employee must be able to accept on-campus work assignment, as assigned, and come to campus when needed. CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . Cal Poly Humboldt hires only individuals lawfully authorized to work in the United States. This position may be considered a “Campus Security Authority”, pursuant to the Clery Act, and is required to comply with the requirements set forth in CSU Executive Order 1107 a condition of employment. CAL POLY HUMBOLDT IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS (e.g. H1-B VISAS) Evidence of required degree(s), certification(s), or license(s) is required prior to the appointment date. Satisfactory completion of a background check (including a criminal records check, employment verification, and education verification) is required for employment. Cal Poly Humboldt will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or if it is discovered that the candidate knowingly withheld or falsified information. Certain positions may also require a credit check, motor vehicle report, and/or fingerprinting through Live Scan service. Failure to satisfactorily complete or adverse findings from a background check may affect the employment status of candidates or continued employment of current CSU employees who are being considered for the position. This position is a “designated position” in the California State University’s Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.” In reference to the full disclosure letter, please refer to HR 2010-08. Cal Poly Humboldt is committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality reflecting the ethnic and cultural diversity of the state. Additional information about Cal Poly Humboldt can be found at www.humboldt.edu. Cal Poly Humboldt is a Title IX/Affirmative Action/Equal Opportunity employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, protected veteran status, or any other legally protected status. Mandated Reporting: This position may be considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Additionally, all CSU staff and faculty receive training annually on their obligations in responding to and reporting incidents of sexual harassment and sexual violence. You will be notified by email when you are required to take this mandated training. Class Code: 3318 Publication Date: September 29, 2023 Initial Publication Date: September 14, 2023 Advertised: Sep 14 2023 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 07, 2024
Assistant Athletics Director of Community Partnerships and Revenue Generation Intercollegiate Athletics Job #531729 First Review Date: Monday, October 16 2023 Open Until Filled At Cal Poly Humboldt, bold hearts and open minds shape the future. Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands-on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world. Cal Poly Humboldt is proud to have nearly 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs - all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands-on learning, inspired teaching, ground-breaking research, and thought-provoking creative activity happen daily at Humboldt. Cal Poly Humboldt is a Hispanic-Serving Institution that strives to foster an inclusive and equitable community to support our students of diverse backgrounds. We are committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality committed to working in a multicultural and multiracial community that reflects the diversity of the state. Finding a better future is a task for the bold and open, the down-to-earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field. (Job #531729) Administrator I, Assistant Athletics Director of Community Partnerships and Revenue Generation, Salary Range: $3,750.00-$11,146.00 monthly. Anticipated hiring Range $5417-$6,250 monthly. Appointments are typically made at the beginning of the salary range. Salary is commensurate with qualifications and experience. This is a full-time/ benefited/exempt, 12-month pay plant position in the Athletics Department. This position is an Administrator 1 in the California State University Management Personnel Plan (MPP). Under this plan, incumbents are subject to normal management reviews and serve at the pleasure of the University President. Additional information can be found at: http://www.calstate.edu/HRAdm/policies/mpp.shtml . This position comes with a premium benefits package that includes outstanding vacation, medical, dental, and vision plans, life insurance, voluntary pre-tax health and dependent care reimbursement accounts, a fee waiver education program, membership in the California Public Employees Retirement System (PERS), and 14 paid holidays per year. Additional benefits information can be found at https://hraps.humboldt.edu/employee-benefits . Partnership: The Cal Poly Humboldt Department of Athletics and Playfly Aspire have formed a relationship to develop a world-class ticket and sponsorship sales team in Arcata, CA. Cal Poly Humboldt has employed the services of Playfly Aspire because it combines progressive strategies and distinguished execution. Led by expert professionals that stand at the top of the ticket sales and customer service industry, Cal Poly Humboldt Athletics and its fans will benefit from the commitment to integrity, the most professional ticket sales operation globally and the superior customer service that Playfly Aspire brings to every partner. Cal Poly Humboldt Athletics and The Playfly Aspire encourage and value a diverse workforce and both are equal opportunity employers. Position Summary: In this position, as department head, the incumbent will oversee two areas of revenue generation. New and renewed sponsorship sales activation and fulfillment. New and renewed outbound and inbound ticket and club donation sales and retention. The Director has overall responsibility for generating new revenue, servicing existing ticket/club/sponsorship accounts, ensuring that ticket and sponsorship sales revenue goals are met, and will be integral in the development of sales and service strategies. This role requires someone who is highly motivated to contribute to the overall sales and service efforts, passionate about leadership and development, and committed to preserving a culture that encourages, supports, and celebrates the diverse voices of our employees. Key Responsibilities: Utilizing a nondiscriminatory approach that provides equal opportunity for employment and advancement, embracing and encouraging our employees’ differences, and championing an environment where every team member feels valued (25%): Monitor, manage and evaluate staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals, follow up with appropriate feedback and direction for development. Run a profitable business operation while exceeding client expectations in revenue generation and customer service. Ensure adherence to all Company Policies, including an acute focus on the Diversity, Equity and Inclusion and Discrimination and Harassment policies, engaging with Human Resources as appropriate. Oversee sales of ticketed sports and club donations through outbound and inbound sales. Daily sales and relationship cultivation phone calls, messages (electronic, mailings, etc.) with season ticket holders, sponsors, businesses, individuals, groups, and prospective buyers. Service the inbound ticket sales phone line to answer general fan questions and sell ticket packages. Prospect and target new sales opportunities to include season tickets, group tickets. Provide excellent customer service to Cal Poly Humboldt fans. Develop and execute approved Annual Business Plan and Operating Budget. Work with the university liaison to develop, present, and communicate ticket sales strategies, procedures, and processes. Lead in the development of ticket marketing, game promotions, and ticket pricing tactics. Ongoing development of New Ticket Sales and Ticket Service program in the following areas: new business generation, season tickets, development of sales and service strategies, development of best practices and results tracking and reporting. Manage a book of business of donors and season ticket holders. Track and report daily, weekly, and monthly sales figures and relevant accountability. Serve as a member of the external operations team. Hit and surpass annual sales goals, team and personal. Grow business each year. Advise and liaise with Campus Ticket Operations to assist in oversight, including but not limited to (25%): Day-to-day operations of the Athletic Ticket Office. Supervise and train ticket office and gameday staff for sales opportunities. Coordinate ticket seating locations for all athletic events. Create and implement Ticket Office policies and procedures following university policies, NCAA/CCAA audit guidelines, and state law. Interpret all guidelines regarding NCAA/CCAA rules and regulations concerning ticket sales and distribution, and communication with the Conference on ticket distributions. Develop and maintain relationships with off-campus representatives regarding any events held at the athletics venues, and serving as department liaison with students, faculty, staff, Alumni Association, and the general public. Sponsorship Sales and Activation (45%): Create key sales strategies and go-to-market plans that generate long-term revenue. Retain and grow existing partnerships while re-igniting historical community partnerships. Ownership of reporting and prospect pipeline in a way that communicates well to all stakeholders. Provide data driven reports to athletic leadership on a weekly basis. Manage and track all marketing inventory while creating new assets and owning the fulfillment process. Lead sponsorship sales presentations that execute against short and long-term department objectives. Create and deliver marketing contracts and agreements while adhering to campus policies and procedures. Provide corporate partners with traditional, digital, and other non-traditional media opportunities to bolster their own brands and garner maximum exposure through inventory such as in-venue signage; digital engagement including social media, the official athletics website, content, event sponsorships and promotion; corporate hospitality; television and radio game broadcasts and coaches’ shows. Assist with corporate hospitality, tickets, in-game promotions, and other activities. Provide Proof of Fulfillment for in-venue sponsorship elements. Prospect and relationship build with the idea of creating new corporate partner relationships. Hit and surpass annual sales goals. Develop and execute approved Annual Business and Sales Plan and Operating Budget. Other duties as assigned (5%) Knowledge, Skills, and Abilities Associated with this Position Include : Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented. Excellent communication, interpersonal, presentation, and listening skills. Strong organizational, administrative and time management skills. Belief that a culture that encourages collaboration, flexibility, equity and fairness that enables individuals to contribute to their full potential, feel valued, and supported is key to success; personally, professionally and for the company. Ability to work well with others and confidence when taking initiative. Professional image and demeanor at all times. Available to work Athletic events including home games and special events in evenings and on weekends. Demonstrated ability to work effectively in informal and formal teams with individuals from diverse communities and cultures. Minimum Qualifications: 3-5 years of sales experience required with a minimum of 2 years in Sales Leadership. Preferred Qualifications: 1 year Sponsorship Sales experience preferred. Experience with box office and ticket operations duties preferred, but not required. Bachelor’s degree is preferred but not required. Experience with ticketing software and CRM program preferred. Application Procedure: To apply, qualified candidates must electronically submit the following materials by clicking the Apply Now button: Letter of Interest Resume or Curriculum Vitae Contact information for at least three professional references Application Deadline: The first review date for submitted application materials on Monday, October 16 2023. Any inquiries about this recruitment can be directed to careers@humboldt.edu or Cal Poly Humboldt’s Human Resources Office at (707) 826-3626. Cal Poly Humboldt sits on the traditional homelands of the Wiyot people in what is currently called Arcata, CA. The Wiyot people call the area Goudi’ni (over in the woods). Cal Poly Humboldt was the first campus in the California State University system to offer a stand-alone major in Native American Studies. Cal Poly Humboldt is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply. Working in the state of California is a condition of employment for this position. Even if part or all of an employee's assignment can be performed remotely, the employee must maintain a permanent residence in the state of California. The employee must be able to accept on-campus work assignment, as assigned, and come to campus when needed. CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . Cal Poly Humboldt hires only individuals lawfully authorized to work in the United States. This position may be considered a “Campus Security Authority”, pursuant to the Clery Act, and is required to comply with the requirements set forth in CSU Executive Order 1107 a condition of employment. CAL POLY HUMBOLDT IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS (e.g. H1-B VISAS) Evidence of required degree(s), certification(s), or license(s) is required prior to the appointment date. Satisfactory completion of a background check (including a criminal records check, employment verification, and education verification) is required for employment. Cal Poly Humboldt will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or if it is discovered that the candidate knowingly withheld or falsified information. Certain positions may also require a credit check, motor vehicle report, and/or fingerprinting through Live Scan service. Failure to satisfactorily complete or adverse findings from a background check may affect the employment status of candidates or continued employment of current CSU employees who are being considered for the position. This position is a “designated position” in the California State University’s Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.” In reference to the full disclosure letter, please refer to HR 2010-08. Cal Poly Humboldt is committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality reflecting the ethnic and cultural diversity of the state. Additional information about Cal Poly Humboldt can be found at www.humboldt.edu. Cal Poly Humboldt is a Title IX/Affirmative Action/Equal Opportunity employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, protected veteran status, or any other legally protected status. Mandated Reporting: This position may be considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Additionally, all CSU staff and faculty receive training annually on their obligations in responding to and reporting incidents of sexual harassment and sexual violence. You will be notified by email when you are required to take this mandated training. Class Code: 3318 Publication Date: September 29, 2023 Initial Publication Date: September 14, 2023 Advertised: Sep 14 2023 Pacific Daylight Time Applications close: Closing Date/Time:
City of San Rafael, CA
San Rafael, CA, United States
Administrative Assistant II $5,327 - $6,475 per month Plus excellent benefits APPLICATION DEADLINE: Apply by Friday, April 26, 2024, for first consideration THE CITY is focused on enhancing our community members' quality of life through well-designed services and a positive workplace culture. San Rafael is the economic and cultural heart of Marin County, and its high quality of life is centered on its commercial districts, engaged neighborhoods, active lifestyle, and natural environment. San Rafael (population 62,000) is a full-service city with a city council/city manager form of government with 12 departments, more than 400 employees, and an annual budget of $166 million. The City's vision is to be a vibrant economic and cultural center reflective of its diversity. The City Council is engaged and seeks to strengthen the urban and commercial areas as well as sustain the beautiful natural environment. San Rafael's Organizational culture framework is an initiative called "Together San Rafael." City employees are our greatest asset, and we seek talented individuals with diverse backgrounds who are creative, curious, and excited about a challenge. We are a results-driven team focused on the needs of community members. The Together San Rafael initiative is focused on modernizing City services and increasing the engagement of employees. This initiative recognizes the interconnectedness of the customer and employee experience. THE POSITION: The City of San Rafael Sanitation District is recruiting for a full-time Administrative Assistant II position. Under general supervision, this position provides responsible, varied, secretarial and office administrative assistance to the department. ESSENTIAL DUTIES AND RESPONSIBILITIES (including but not limited to): Set up and maintain financial, statistical, and operational records, including reviewing departmental payroll submittals and various time sheets. Administer and maintain complex procedures, including issuing permits, submitting required information/forms for the inter-governmental reimbursements and/or grant monies; and as related to assigned program areas. Prepare, distribute, and post agendas and minutes for a variety of meetings; provide additional administrative support which may include the transcription of recorded or written information. Create, edit, and update departmental information on the internet and intranet. Carry out routine required procedures related to departmental hiring. Prepare required statistical reports for various departmental programs. Provide information relating to responsibilities assigned in person or by telephone. Refer more complex requests, technical inquiries, or serious complaints to appropriate staff members. Maintain inventory and office supplies; prepare purchase orders. Research and compile information as requested. Provide technical and functional supervision as appropriate to clerical personnel; recommend organizational procedural changes affecting clerical activities. Screen calls, visitors, and mail and take action appropriate to request/situation. Independently respond to letters and general correspondence of a routine nature. Make travel arrangements, maintain appointment schedules and calendars, arrange meetings and conferences, and schedule facilities reservations as necessary. Operate a variety of office equipment and use a variety of software programs including word processing, spreadsheet, and visual presentation equipment as appropriate. Type, edit and format a variety of materials including staff reports, agendas, general correspondence and memoranda; review finished materials for completeness, accuracy, format, compliance with policies and procedures, and appropriate English usage. Follow-up on projects, transmits information and keeps informed of departmental activities. Initiate and maintain a variety of files and records. Oversee and coordinate preparation, compilation, reproduction and distribution of various documents and reports. Assist in gathering data, preparing and monitoring the annual budget. Perform a variety of tasks related to office administration specific to the department in which assigned. Build and maintain positive working relationships with co-workers other City employees, and the public using principles of good customer service. Performs related duties as assigned. KNOWLEDGE OF/ABILITY TO: Knowledge of English usage, spelling, grammar, and punctuation. Knowledge of modern office methods, procedures, computer equipment and various software applications. Knowledge of business letter writing and arithmetic. Knowledge of organization, procedures, and operating details of the city division to which assigned. Knowledge of filing and record keeping practices. Ability to learn to perform a wide variety of responsible secretarial and clerical work. Ability to on a continuous basis, sit at desk and/or stand at counter for long periods of time. Intermittently twist and reach office equipment; write and use keyboard to communicate through written means; run errands; lift or carry weight of 10 pounds or less. Ability to intermittently review documents related to department operations; observe, identify, and problem solve office operations and procedures; understand, interpret and explain department policies and procedures; explain operations and problem solve office issues for the public and with staff. Ability to meet the public tactfully and courteously and answer questions in person and over the telephone. Ability to learn and apply policies, rules, and regulations. Ability to maintain confidential data and information. Ability to compose general correspondence and letters. Ability to operate and use modern office equipment including computer equipment and software as assigned. Ability to learn to analyze situations carefully and adopt effective courses of action. Ability to type at a speed necessary for successful job performance. Ability to communicate clearly and concisely, both orally and in writing. Ability to establish and maintain effective working relationships with those contact in the course of work. Ability to perform a wide variety of difficult and responsible secretarial and clerical work with limited supervision. Ability to compile and maintain complex records and files. Ability to independently apply policies, rules, and regulations. Ability to understand the organization and operation of the city and of outside agencies as necessary to assume assigned responsibilities. Ability to work independently in the absence of supervision and work under pressure to meet deadlines. Ability to analyze situations carefully and adopt effective courses of action. Ability to prepare statistical, financial, and operational reports. EDUCATION/EXPERIENCE/OTHER REQUIREMENTS : Equivalent to completion of the twelfth grade AND Two years of responsible secretarial or office administrative experience similar to an Administrative Assistant I with the City of San Rafael. Valid California driver's license preferred. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required on a continuous basis, to sit at desk and/or stand for long periods of time. Intermittently twist and reach office equipment; write and use keyboard to communicate through written means; run errands; lift or carry weight of 10 pounds or less. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. APPLICATION AND SELECTION PROCESS: City of San Rafael application is required. Resumes do not substitute for the City application. Candidates should detail related education and experience on the application since this information will be used to determine who will be invited to participate in the next phase of the examination process. The examination process may include any or all of the following: Application appraisal, oral board examination, and written examination. The passing point for the oral and/or written examination final score will be 70%. Prior to appointment, candidate must pass a background check, DMV check, pre-employment physical, and fingerprinting. To file an application, go to www.calopps.org . Select "Member Agencies". Select "City of San Rafael. Follow this link to submit your application: https://www.calopps.org/san-rafael/job-20493186 . For more information on the City of San Rafael go to: www.cityofsanrafael.org Reasonable Accommodation: The City of San Rafael will make reasonable accommodations in the exam process to accommodate disabled applicants. If you have a disability for which you require an accommodation, please contact us at 415-485-3474 no later than seven (7) calendar days before the test date. Job PDF: Administrative Assistant II Job Announcement.pdf Benefits The City of San Rafael offers an attractive compensation and benefits program. The salary range for this position is $5,327 - $6,475 per month DOQ/DOE and a competitive benefits program including: Retirement:The City is a part of the Marin County Employee Retirement Association (MCERA) plan, which offers reciprocity between agencies in CalPERS (this is part of the 37 Act County System): Classic Employees (Tier 2 - hired on or after 7/1/2011) - 2% @ at 55 formula, average of three years of compensation. PEPRA employees- (hired after 1/1/13 or with 6-month break in service) are eligible for a 2% at 62 formula, average of three highest years of compensation. Health Insurance:Full flex cafeteria plan which can be applied to a health plan or converted to cash (Employee Only - $853.34; Employee+1 - $1,614.17; Employee+Family - $1,768.81; Waive Coverage $300.00) Life and Long-Term Disability Insurance:$5,000 basic and long-term disability is two-thirds of the salary up to $1,000 per month Dental Insurance:Fully paid premiums for employee and eligible dependents Vision Insurance:Fully paid premium for employee - employee responsible for dependent cost if enrolled Employee Assistance Program (EAP): Available to employee and family members 457 Deferred Comp: Employee optional participation 125 Plan: Employee optional participation Annual Leave:Vacation 10 days (1-3 years of service/6.25 hours earned per month); 12 days of Sick Leave per year; 12 holidays, 1 Floating Holiday. Gym Reimbursement: Employees eligible to receive up to $16.50 per month reimbursement for paid gym memberships Bilingual Pay: Eligible to receive $150 per month for certified fluency. Social Security: The City of San Rafael does not contribute to social security State Disability Insurance (SDI): Employees do participate in SDI and are eligible to receive SDI benefits Work Week: 37.5 hours per week/7.5 hours per day Recruitment Contact Contact phone: (415)485-3474 Contact email: rhonda.castellucci@cityofsanrafael.org Closing Date/Time: Until filled
Apr 06, 2024
Administrative Assistant II $5,327 - $6,475 per month Plus excellent benefits APPLICATION DEADLINE: Apply by Friday, April 26, 2024, for first consideration THE CITY is focused on enhancing our community members' quality of life through well-designed services and a positive workplace culture. San Rafael is the economic and cultural heart of Marin County, and its high quality of life is centered on its commercial districts, engaged neighborhoods, active lifestyle, and natural environment. San Rafael (population 62,000) is a full-service city with a city council/city manager form of government with 12 departments, more than 400 employees, and an annual budget of $166 million. The City's vision is to be a vibrant economic and cultural center reflective of its diversity. The City Council is engaged and seeks to strengthen the urban and commercial areas as well as sustain the beautiful natural environment. San Rafael's Organizational culture framework is an initiative called "Together San Rafael." City employees are our greatest asset, and we seek talented individuals with diverse backgrounds who are creative, curious, and excited about a challenge. We are a results-driven team focused on the needs of community members. The Together San Rafael initiative is focused on modernizing City services and increasing the engagement of employees. This initiative recognizes the interconnectedness of the customer and employee experience. THE POSITION: The City of San Rafael Sanitation District is recruiting for a full-time Administrative Assistant II position. Under general supervision, this position provides responsible, varied, secretarial and office administrative assistance to the department. ESSENTIAL DUTIES AND RESPONSIBILITIES (including but not limited to): Set up and maintain financial, statistical, and operational records, including reviewing departmental payroll submittals and various time sheets. Administer and maintain complex procedures, including issuing permits, submitting required information/forms for the inter-governmental reimbursements and/or grant monies; and as related to assigned program areas. Prepare, distribute, and post agendas and minutes for a variety of meetings; provide additional administrative support which may include the transcription of recorded or written information. Create, edit, and update departmental information on the internet and intranet. Carry out routine required procedures related to departmental hiring. Prepare required statistical reports for various departmental programs. Provide information relating to responsibilities assigned in person or by telephone. Refer more complex requests, technical inquiries, or serious complaints to appropriate staff members. Maintain inventory and office supplies; prepare purchase orders. Research and compile information as requested. Provide technical and functional supervision as appropriate to clerical personnel; recommend organizational procedural changes affecting clerical activities. Screen calls, visitors, and mail and take action appropriate to request/situation. Independently respond to letters and general correspondence of a routine nature. Make travel arrangements, maintain appointment schedules and calendars, arrange meetings and conferences, and schedule facilities reservations as necessary. Operate a variety of office equipment and use a variety of software programs including word processing, spreadsheet, and visual presentation equipment as appropriate. Type, edit and format a variety of materials including staff reports, agendas, general correspondence and memoranda; review finished materials for completeness, accuracy, format, compliance with policies and procedures, and appropriate English usage. Follow-up on projects, transmits information and keeps informed of departmental activities. Initiate and maintain a variety of files and records. Oversee and coordinate preparation, compilation, reproduction and distribution of various documents and reports. Assist in gathering data, preparing and monitoring the annual budget. Perform a variety of tasks related to office administration specific to the department in which assigned. Build and maintain positive working relationships with co-workers other City employees, and the public using principles of good customer service. Performs related duties as assigned. KNOWLEDGE OF/ABILITY TO: Knowledge of English usage, spelling, grammar, and punctuation. Knowledge of modern office methods, procedures, computer equipment and various software applications. Knowledge of business letter writing and arithmetic. Knowledge of organization, procedures, and operating details of the city division to which assigned. Knowledge of filing and record keeping practices. Ability to learn to perform a wide variety of responsible secretarial and clerical work. Ability to on a continuous basis, sit at desk and/or stand at counter for long periods of time. Intermittently twist and reach office equipment; write and use keyboard to communicate through written means; run errands; lift or carry weight of 10 pounds or less. Ability to intermittently review documents related to department operations; observe, identify, and problem solve office operations and procedures; understand, interpret and explain department policies and procedures; explain operations and problem solve office issues for the public and with staff. Ability to meet the public tactfully and courteously and answer questions in person and over the telephone. Ability to learn and apply policies, rules, and regulations. Ability to maintain confidential data and information. Ability to compose general correspondence and letters. Ability to operate and use modern office equipment including computer equipment and software as assigned. Ability to learn to analyze situations carefully and adopt effective courses of action. Ability to type at a speed necessary for successful job performance. Ability to communicate clearly and concisely, both orally and in writing. Ability to establish and maintain effective working relationships with those contact in the course of work. Ability to perform a wide variety of difficult and responsible secretarial and clerical work with limited supervision. Ability to compile and maintain complex records and files. Ability to independently apply policies, rules, and regulations. Ability to understand the organization and operation of the city and of outside agencies as necessary to assume assigned responsibilities. Ability to work independently in the absence of supervision and work under pressure to meet deadlines. Ability to analyze situations carefully and adopt effective courses of action. Ability to prepare statistical, financial, and operational reports. EDUCATION/EXPERIENCE/OTHER REQUIREMENTS : Equivalent to completion of the twelfth grade AND Two years of responsible secretarial or office administrative experience similar to an Administrative Assistant I with the City of San Rafael. Valid California driver's license preferred. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required on a continuous basis, to sit at desk and/or stand for long periods of time. Intermittently twist and reach office equipment; write and use keyboard to communicate through written means; run errands; lift or carry weight of 10 pounds or less. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. APPLICATION AND SELECTION PROCESS: City of San Rafael application is required. Resumes do not substitute for the City application. Candidates should detail related education and experience on the application since this information will be used to determine who will be invited to participate in the next phase of the examination process. The examination process may include any or all of the following: Application appraisal, oral board examination, and written examination. The passing point for the oral and/or written examination final score will be 70%. Prior to appointment, candidate must pass a background check, DMV check, pre-employment physical, and fingerprinting. To file an application, go to www.calopps.org . Select "Member Agencies". Select "City of San Rafael. Follow this link to submit your application: https://www.calopps.org/san-rafael/job-20493186 . For more information on the City of San Rafael go to: www.cityofsanrafael.org Reasonable Accommodation: The City of San Rafael will make reasonable accommodations in the exam process to accommodate disabled applicants. If you have a disability for which you require an accommodation, please contact us at 415-485-3474 no later than seven (7) calendar days before the test date. Job PDF: Administrative Assistant II Job Announcement.pdf Benefits The City of San Rafael offers an attractive compensation and benefits program. The salary range for this position is $5,327 - $6,475 per month DOQ/DOE and a competitive benefits program including: Retirement:The City is a part of the Marin County Employee Retirement Association (MCERA) plan, which offers reciprocity between agencies in CalPERS (this is part of the 37 Act County System): Classic Employees (Tier 2 - hired on or after 7/1/2011) - 2% @ at 55 formula, average of three years of compensation. PEPRA employees- (hired after 1/1/13 or with 6-month break in service) are eligible for a 2% at 62 formula, average of three highest years of compensation. Health Insurance:Full flex cafeteria plan which can be applied to a health plan or converted to cash (Employee Only - $853.34; Employee+1 - $1,614.17; Employee+Family - $1,768.81; Waive Coverage $300.00) Life and Long-Term Disability Insurance:$5,000 basic and long-term disability is two-thirds of the salary up to $1,000 per month Dental Insurance:Fully paid premiums for employee and eligible dependents Vision Insurance:Fully paid premium for employee - employee responsible for dependent cost if enrolled Employee Assistance Program (EAP): Available to employee and family members 457 Deferred Comp: Employee optional participation 125 Plan: Employee optional participation Annual Leave:Vacation 10 days (1-3 years of service/6.25 hours earned per month); 12 days of Sick Leave per year; 12 holidays, 1 Floating Holiday. Gym Reimbursement: Employees eligible to receive up to $16.50 per month reimbursement for paid gym memberships Bilingual Pay: Eligible to receive $150 per month for certified fluency. Social Security: The City of San Rafael does not contribute to social security State Disability Insurance (SDI): Employees do participate in SDI and are eligible to receive SDI benefits Work Week: 37.5 hours per week/7.5 hours per day Recruitment Contact Contact phone: (415)485-3474 Contact email: rhonda.castellucci@cityofsanrafael.org Closing Date/Time: Until filled
City of Palmdale, CA
Palmdale, California, United States
DESCRIPTION The City is currently recruiting for one Senior Administrative Assistant for Neighborhood Services The Senior Administrative Assistant performs responsible confidential para-professional and technical level administrative, secretarial, and/or program-related duties in assisting a City department; coordinates, monitors, and reports on various department activities; and reviews routine administrative budget requests related to the area of assignment. DISTINGUISHING CHARACTERISTICS This is the advanced journey-level classification in the Administrative Assistant series. The scope and magnitude of job responsibilities and discretion in decision-making distinguish this classification. The work requires in-depth knowledge of activities or operations to analyze and interpret information and make decisions based on non-standard or diverse guidelines rather than those readily established. SUPERVISION RECEIVED AND EXERCISED The Senior Administrative Assistant receives direction from assigned management or supervisory personnel. This position may exercise technical and/or functional supervision of lower-level clerical positions. EXAMPLES OF ESSENTIAL DUTIES Essential and other important responsibilities and duties may include, but are not limited to, the following: • Respond to visitors’ inquiries, both on the telephone, in person, and by email, with a professional and courteous demeanor that aligns with the City’s customer service expectations; take accurate messages; and exhibit familiarity with all functions of the City. • Perform various highly responsible and confidential clerical, secretarial, and administrative duties for an assigned department. • Maintain appointment schedules and calendars; arrange meetings and conferences. • Develop, coordinate, and implement program activities of a technical area of assignment related to department activities; and prepare technical documents related to program activities. • Respond to requests for documentation related to the assigned area or of responsibility and explain and interpret assignment area policies and procedures to internal or external customers. • Perform technical and paraprofessional duties related to the area of assignment, including interpreting, analyzing, and determining compliance of acceptance; and prepare reports to document the results of tasks performed. • Assist professional staff in performing and conducting studies, special projects, and administrative functions; perform data collection and analysis; and prepare draft reports and technical documents. • Type, proofread, and process various documents, including general correspondence, memos, and statistical charts from rough drafts, recordings, oral, or electronic instruction. • Establish and maintain systems related to the assigned technical areas of responsibility; monitor area activities and report progress, as required; and manage software programs. • Interpret and explain City and department policies, rules, and regulations in response to inquiries; and refer questions, as appropriate. • Participate in budget preparation and administration for the assigned area; prepare cost estimates for budget recommendations; monitor and control expenditures; and track department fiscal activities relative to budget projections. • Ensure areas of responsibility comply with related laws, codes, ordinances, and legislation; and advise the staff of any irregularities in compliance. • Review and verify documents related to department activities, including budgets, grants, claims, legislation, class specifications, general reports, and other related information. • Establish and maintain filing and reporting systems as necessary; provide relevant information to relevant parties; prepare and type correspondence; and compile and type reports. • Research, compile, analyze, and develop information for projects, studies, and reports from various resources. • Perform accounting functions related to purchasing supplies, equipment, and services; and process and evaluate bids for single items according to City purchasing policies, procedures, and limits. • Oversee, train, and evaluate assigned clerical personnel; plan and prioritize work; and recommend organizational or procedural changes affecting administrative activities. • Perform related duties as assigned. EXPERIENCE & TRAINING / LICENSE AND/OR CERTIFICATE Any combination of experience and training that would provide the required knowledge and abilities qualifies. A typical way to obtain the required knowledge and skills would be: Experience: Four years of increasingly responsible secretarial and administrative support or technical experience, preferably in the subject area to which assigned; one year of lead supervisory experience is highly desirable. Training: An Associate’s degree from an accredited college, with course work in public administration, business administration, accounting, statistics, or a related degree. LICENSE OR CERTIFICATE Possession of, or ability to obtain, a valid California driver’s license and legally required vehicle insurance. Must also meet driving record standards set by the City’s driving policy. MINIMUM QUALIFICATIONS Knowledge of: • Principles and practices of administration, including recordkeeping and budget monitoring and control. • Principles and practices of the technical area to which assigned, including but not limited to claims, legislation, budget, grants, personnel, contracts, and social services. • Principles and practices of intermediate analytical research and project coordination. • Pertinent local, state, and federal laws, codes, ordinances, City functions, policies, rules, and regulations. • Basic principles of supervision and training. • Techniques and practices of effective interpersonal communication. • English usage, spelling, grammar, punctuation, basic mathematical calculations, statistics and statistical methods, cash handling, and bookkeeping. • Report writing techniques. • Standard office procedures, methods, and computer equipment and software applications including word processing, spreadsheet, database, and accounting. Ability to: • Review work documents, reports, and special projects; identify and interpret technical and various data; and explain systems and procedures to staff. • Perform responsible para-professional and technical level secretarial and administrative and/or program-related duties assisting a City department. • Perform independent research in carrying out technical administrative duties. • Research, collect, compile, analyze, and present various data in an understandable and meaningful way. • Develop and implement various data collection and reporting systems. • Compile and maintain complex and extensive records and files. • Establish and maintain financial records. • Implement principles of excellent customer service that align with the City’s standards. • Review budget submissions and revisions for mathematical and accounting accuracy. • Manage and account for large amounts of cash and implement sound cash collection and handling measures. • Solve complex problems. • Understand, interpret, and explain policies, procedures, and regulations. • Obtain information through interviews and deal firmly and courteously with the public. • Effectively handle multiple assignments. • Analyze situations quickly and objectively and determine the proper course of action. • Train and provide oversight to clerical staff, as assigned. • Operate a personal computer with proficiency and familiarity, including proficiency with word processing, spreadsheet, and database programs. • Type accurately at a net of 50 words per minute. • Maintain a high level of confidentiality related to a wide range of sensitive information routinely encountered as part of work assignments. • Communicate clearly and concisely, both orally and in writing. • Build and maintain positive working relationships with co-workers, other City employees, and the public using principles of good customer service. PHYSICAL AND MENTAL REQUIREMENTS Mobility: frequent use of a keyboard; frequent standing, walking, and sitting for long periods of time; occasional climbing, bending, and squatting. Lifting: frequently up to 10 pounds; occasionally up to 40 pounds. Vision: constant use of overall vision; frequent reading and close-up work; occasional color and depth vision. Dexterity: periodic, repetitive motion; regular writing; frequent grasping, holding, and reaching. Hearing/Talking: frequent hearing and talking, in person and on the phone. Emotional/Psychological: frequent decision-making and concentrating; frequent public and/or coworker contact; occasional working alone. Environmental: frequent exposure to noise. WORKING CONDITIONS Work is performed in a typical temperature-controlled office environment subject to typical office noise. This position may require occasional overtime; weekend work and travel are rare. The City of Palmdale is noted for its highly skilled work force with a large concentration of aerospace firms located at Air Force Plant 42 and nearby Edwards Air Force Base. Its family oriented and culturally enhancing venues such as the Palmdale Playhouse, DryTown Water Park and Starlight Amphitheater make Palmdale "a place to call home." The city is located approximately one hour north of Los Angeles off the Antelope Valley Freeway (14). Palmdale encompasses about 104 square miles and has a population of approximately 153,000. The City is served by several school districts and has a growing retail and commercial base. For more information visit www.cityofpalmdale.org. BUSINESS HOURS: Normal operating hours are from 7:30 am to 6:00 pm Monday - Thursday. CLOSED on Friday. UNION: The Teamsters Local 911 represents certain positions in the City's Maintenance Division of Public Works. EMPLOYMENT INFORMATION APPLICATION MATERIALS must be submitted by the closing date listed in the job bulletin. Resumes cannot be accepted in lieu of a City online application. RESIDENCE within the City is not required. AN ELIGIBILITY LIST of the most qualified applicants will be compiled based on the results of the selection process. The list will remain in place for a period to be determined by Human Resources. BENEFITS listed here apply to full-time and benefited part-time positions; not to unbenefited part-time employees unless so described. A PROBATION PERIOD of six months minimum applies to initial employment with the City. VACATION, HOLIDAYS AND LEAVE: The City provides 14 paid holidays per year and 80 hours vacation (years one through four) with a maximum accrual of 240 hours (160 hours for benefited part-time employees). Administrative employees accrue 80 hours of administrative leave per year with a maximum accrual of 240 hours. SICK LEAVE: Employees accrue 96 hours per year with a maximum accrual of 800 hours (400 hours for benefited part-time employees). Unbenefited part-time employees receive 28 hours of paid sick leave per fiscal year. RETIREMENT: The City is a member of the California Public Employees' Retirement System (Cal-PERS). Full-time and benefited part-time employees will be enrolled in either the New Member or Classic plan, as defined by CalPERS. New Members are enrolled in the 2% @ 62 formula and pay the full 6.25% employee contribution. Classic Members are enrolled in the 2% @ 60 formula and pay the full 7% employee contribution. All other part-time employees are covered under the Public Agency Retirement Services (PARS). WELLNESS PROGRAM: The program includes gym membership discounts, healthy eating programs, exercise classes & other programs. DIRECT DEPOSIT: Direct Deposit is mandatory for all new employees. CREDIT UNION: F&A Federal Credit Union & Logix Federal Credit Union (formerly Lockheed) are available options. INSURANCE: The City offers group health, dental/vision, long term and short term disability, and a $50,000 life insurance policy for full-time employees. The City contributes towards the employee's health insurance. DEFERRED COMPENSATION: The City participates in the ICMA-RC Deferred Compensation Plan, which enables benefited part-time and full-time employees to contribute on a tax deferred basis. OVERTIME COMPENSATION: Over time is accrued at time-and-a-half for eligible employees for time physically worked in excess of the regular forty (40) hour work week. PART-TIME EMPLOYEES: Unbenefited part-time employees are reviewed for merit salary advancement, but are not eligible for any other benefits listed. Benefited part-time employees are eligible for CalPERS retirement, sick leave, holidays, & vacation on a prorated basis. MILEAGE PAY: Any employee may be reimbursed for work related mileage at 54 cents per mile when assigned to use their private vehicle on City business. SOCIAL SECURITY: The City does not participate in Social Security, and does not deduct Social Security payments from any employee's salary. The City does deduct 1.45% of salary for Medicare & makes a 1.45% matching contribution *Benefits can change at any time. Closing Date/Time: Continuous
Apr 04, 2024
Full Time
DESCRIPTION The City is currently recruiting for one Senior Administrative Assistant for Neighborhood Services The Senior Administrative Assistant performs responsible confidential para-professional and technical level administrative, secretarial, and/or program-related duties in assisting a City department; coordinates, monitors, and reports on various department activities; and reviews routine administrative budget requests related to the area of assignment. DISTINGUISHING CHARACTERISTICS This is the advanced journey-level classification in the Administrative Assistant series. The scope and magnitude of job responsibilities and discretion in decision-making distinguish this classification. The work requires in-depth knowledge of activities or operations to analyze and interpret information and make decisions based on non-standard or diverse guidelines rather than those readily established. SUPERVISION RECEIVED AND EXERCISED The Senior Administrative Assistant receives direction from assigned management or supervisory personnel. This position may exercise technical and/or functional supervision of lower-level clerical positions. EXAMPLES OF ESSENTIAL DUTIES Essential and other important responsibilities and duties may include, but are not limited to, the following: • Respond to visitors’ inquiries, both on the telephone, in person, and by email, with a professional and courteous demeanor that aligns with the City’s customer service expectations; take accurate messages; and exhibit familiarity with all functions of the City. • Perform various highly responsible and confidential clerical, secretarial, and administrative duties for an assigned department. • Maintain appointment schedules and calendars; arrange meetings and conferences. • Develop, coordinate, and implement program activities of a technical area of assignment related to department activities; and prepare technical documents related to program activities. • Respond to requests for documentation related to the assigned area or of responsibility and explain and interpret assignment area policies and procedures to internal or external customers. • Perform technical and paraprofessional duties related to the area of assignment, including interpreting, analyzing, and determining compliance of acceptance; and prepare reports to document the results of tasks performed. • Assist professional staff in performing and conducting studies, special projects, and administrative functions; perform data collection and analysis; and prepare draft reports and technical documents. • Type, proofread, and process various documents, including general correspondence, memos, and statistical charts from rough drafts, recordings, oral, or electronic instruction. • Establish and maintain systems related to the assigned technical areas of responsibility; monitor area activities and report progress, as required; and manage software programs. • Interpret and explain City and department policies, rules, and regulations in response to inquiries; and refer questions, as appropriate. • Participate in budget preparation and administration for the assigned area; prepare cost estimates for budget recommendations; monitor and control expenditures; and track department fiscal activities relative to budget projections. • Ensure areas of responsibility comply with related laws, codes, ordinances, and legislation; and advise the staff of any irregularities in compliance. • Review and verify documents related to department activities, including budgets, grants, claims, legislation, class specifications, general reports, and other related information. • Establish and maintain filing and reporting systems as necessary; provide relevant information to relevant parties; prepare and type correspondence; and compile and type reports. • Research, compile, analyze, and develop information for projects, studies, and reports from various resources. • Perform accounting functions related to purchasing supplies, equipment, and services; and process and evaluate bids for single items according to City purchasing policies, procedures, and limits. • Oversee, train, and evaluate assigned clerical personnel; plan and prioritize work; and recommend organizational or procedural changes affecting administrative activities. • Perform related duties as assigned. EXPERIENCE & TRAINING / LICENSE AND/OR CERTIFICATE Any combination of experience and training that would provide the required knowledge and abilities qualifies. A typical way to obtain the required knowledge and skills would be: Experience: Four years of increasingly responsible secretarial and administrative support or technical experience, preferably in the subject area to which assigned; one year of lead supervisory experience is highly desirable. Training: An Associate’s degree from an accredited college, with course work in public administration, business administration, accounting, statistics, or a related degree. LICENSE OR CERTIFICATE Possession of, or ability to obtain, a valid California driver’s license and legally required vehicle insurance. Must also meet driving record standards set by the City’s driving policy. MINIMUM QUALIFICATIONS Knowledge of: • Principles and practices of administration, including recordkeeping and budget monitoring and control. • Principles and practices of the technical area to which assigned, including but not limited to claims, legislation, budget, grants, personnel, contracts, and social services. • Principles and practices of intermediate analytical research and project coordination. • Pertinent local, state, and federal laws, codes, ordinances, City functions, policies, rules, and regulations. • Basic principles of supervision and training. • Techniques and practices of effective interpersonal communication. • English usage, spelling, grammar, punctuation, basic mathematical calculations, statistics and statistical methods, cash handling, and bookkeeping. • Report writing techniques. • Standard office procedures, methods, and computer equipment and software applications including word processing, spreadsheet, database, and accounting. Ability to: • Review work documents, reports, and special projects; identify and interpret technical and various data; and explain systems and procedures to staff. • Perform responsible para-professional and technical level secretarial and administrative and/or program-related duties assisting a City department. • Perform independent research in carrying out technical administrative duties. • Research, collect, compile, analyze, and present various data in an understandable and meaningful way. • Develop and implement various data collection and reporting systems. • Compile and maintain complex and extensive records and files. • Establish and maintain financial records. • Implement principles of excellent customer service that align with the City’s standards. • Review budget submissions and revisions for mathematical and accounting accuracy. • Manage and account for large amounts of cash and implement sound cash collection and handling measures. • Solve complex problems. • Understand, interpret, and explain policies, procedures, and regulations. • Obtain information through interviews and deal firmly and courteously with the public. • Effectively handle multiple assignments. • Analyze situations quickly and objectively and determine the proper course of action. • Train and provide oversight to clerical staff, as assigned. • Operate a personal computer with proficiency and familiarity, including proficiency with word processing, spreadsheet, and database programs. • Type accurately at a net of 50 words per minute. • Maintain a high level of confidentiality related to a wide range of sensitive information routinely encountered as part of work assignments. • Communicate clearly and concisely, both orally and in writing. • Build and maintain positive working relationships with co-workers, other City employees, and the public using principles of good customer service. PHYSICAL AND MENTAL REQUIREMENTS Mobility: frequent use of a keyboard; frequent standing, walking, and sitting for long periods of time; occasional climbing, bending, and squatting. Lifting: frequently up to 10 pounds; occasionally up to 40 pounds. Vision: constant use of overall vision; frequent reading and close-up work; occasional color and depth vision. Dexterity: periodic, repetitive motion; regular writing; frequent grasping, holding, and reaching. Hearing/Talking: frequent hearing and talking, in person and on the phone. Emotional/Psychological: frequent decision-making and concentrating; frequent public and/or coworker contact; occasional working alone. Environmental: frequent exposure to noise. WORKING CONDITIONS Work is performed in a typical temperature-controlled office environment subject to typical office noise. This position may require occasional overtime; weekend work and travel are rare. The City of Palmdale is noted for its highly skilled work force with a large concentration of aerospace firms located at Air Force Plant 42 and nearby Edwards Air Force Base. Its family oriented and culturally enhancing venues such as the Palmdale Playhouse, DryTown Water Park and Starlight Amphitheater make Palmdale "a place to call home." The city is located approximately one hour north of Los Angeles off the Antelope Valley Freeway (14). Palmdale encompasses about 104 square miles and has a population of approximately 153,000. The City is served by several school districts and has a growing retail and commercial base. For more information visit www.cityofpalmdale.org. BUSINESS HOURS: Normal operating hours are from 7:30 am to 6:00 pm Monday - Thursday. CLOSED on Friday. UNION: The Teamsters Local 911 represents certain positions in the City's Maintenance Division of Public Works. EMPLOYMENT INFORMATION APPLICATION MATERIALS must be submitted by the closing date listed in the job bulletin. Resumes cannot be accepted in lieu of a City online application. RESIDENCE within the City is not required. AN ELIGIBILITY LIST of the most qualified applicants will be compiled based on the results of the selection process. The list will remain in place for a period to be determined by Human Resources. BENEFITS listed here apply to full-time and benefited part-time positions; not to unbenefited part-time employees unless so described. A PROBATION PERIOD of six months minimum applies to initial employment with the City. VACATION, HOLIDAYS AND LEAVE: The City provides 14 paid holidays per year and 80 hours vacation (years one through four) with a maximum accrual of 240 hours (160 hours for benefited part-time employees). Administrative employees accrue 80 hours of administrative leave per year with a maximum accrual of 240 hours. SICK LEAVE: Employees accrue 96 hours per year with a maximum accrual of 800 hours (400 hours for benefited part-time employees). Unbenefited part-time employees receive 28 hours of paid sick leave per fiscal year. RETIREMENT: The City is a member of the California Public Employees' Retirement System (Cal-PERS). Full-time and benefited part-time employees will be enrolled in either the New Member or Classic plan, as defined by CalPERS. New Members are enrolled in the 2% @ 62 formula and pay the full 6.25% employee contribution. Classic Members are enrolled in the 2% @ 60 formula and pay the full 7% employee contribution. All other part-time employees are covered under the Public Agency Retirement Services (PARS). WELLNESS PROGRAM: The program includes gym membership discounts, healthy eating programs, exercise classes & other programs. DIRECT DEPOSIT: Direct Deposit is mandatory for all new employees. CREDIT UNION: F&A Federal Credit Union & Logix Federal Credit Union (formerly Lockheed) are available options. INSURANCE: The City offers group health, dental/vision, long term and short term disability, and a $50,000 life insurance policy for full-time employees. The City contributes towards the employee's health insurance. DEFERRED COMPENSATION: The City participates in the ICMA-RC Deferred Compensation Plan, which enables benefited part-time and full-time employees to contribute on a tax deferred basis. OVERTIME COMPENSATION: Over time is accrued at time-and-a-half for eligible employees for time physically worked in excess of the regular forty (40) hour work week. PART-TIME EMPLOYEES: Unbenefited part-time employees are reviewed for merit salary advancement, but are not eligible for any other benefits listed. Benefited part-time employees are eligible for CalPERS retirement, sick leave, holidays, & vacation on a prorated basis. MILEAGE PAY: Any employee may be reimbursed for work related mileage at 54 cents per mile when assigned to use their private vehicle on City business. SOCIAL SECURITY: The City does not participate in Social Security, and does not deduct Social Security payments from any employee's salary. The City does deduct 1.45% of salary for Medicare & makes a 1.45% matching contribution *Benefits can change at any time. Closing Date/Time: Continuous
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Working Title Assistant Director & Compliance Officer Administrator Level This position is an MPP I in the California State University Management Personnel Plan (MPP), reporting to the Director of Financial Aid . SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Office of Student Financial Aid Appointment Type At Will Time Base Full time (FTE 1.0) Work Schedule Monday-Friday 8:00 am-5:00 pm Anticipated Hiring Range $6,509.00 - $7,134.00 Per Month ($78,108.00 - $85,608.00 Annually) Salary is commensurate with experience. Position Summary Reporting directly to the Director of the Office of Student Financial Aid (OSFA), the Assistant Director and Compliance Officer collaborates with the Director and lead staff in OSFA to plan, develop, implement, organize, and oversee all technical aspects of the student financial aid and scholarships processes. The Assistant Director will work collaboratively to use existing technological systems to develop and implement policies and procedures that optimize the efficiency of the staff members within the OSFA. The Assistant Director serves as the expert in all aspects of the United States Department of Education (USDE) networks, regulations, compliance, technical operations, and procedures and is designated as Primary Destination Point Administrator with the federal systems. As part of the Division of Enrollment Management and Student Affairs, the Assistant Director will establish positive working relationships to ensure a smooth flow of information, as well as student data, between the OSFA and other areas within the Division. Position Information Expert Direction & Oversight for Business Operations Responsible for the expert direction, problem-solving, troubleshooting of issues, and design specifications for internal systems. Stay up to date on latest updates from the California Student Aid Commission (CSCAC) and help ensure that all State programs are being run and managed in compliance with CSAC policy. Work closely with the State Financial Aid team to be sure State aid is being processed and disbursed to students in a timely manner. Provide oversight for the OSFA business operations, including all electronic interfaces between these networks and the PeopleSoft/Campus Solutions Financial Aid module. Serve as the unit expert on USDE networks: regulations, compliance, technical, operational, and procedures; serve as the Primary Destination Point Administrator for federal systems. Coordinate training for Financial Aid, Fiscal Affairs, Enrollment Management, Student Affairs, and Information Technology Services support staff in the use of federal systems as necessary. Federal Student Aid Compliance Officer Responsible for administering the Federal Pell Grant, Federal Direct Loan, and Federal TEACH Programs in a manner that is compliant with federal student aid regulations. Coordinate all aspects of federal loan and grant programs, including eligibility determination, originating and reporting of awards and disbursements; and reconciliation of annual payments for over $120M to students enrolled at San Francisco State University. Ensure that at all times Federal programs are properly reconciled throughout the year and for previous award periods. Serve as the Compliance Officer responsible for reviewing all compliance requirements for Federal, State, California State University (CSU) and University regulations affecting financial aid. Collaborate with the OSFA leadership team to ensure that OSFA business operations comply with federal regulations and systems of controls specified on written office procedures are reflected in business operations. Supervise the work performed by student service professionals assigned to all student aid programs. Student Service Provision Provide direct service and information to students and parents, including counseling around Federal, State, and University financial aid policies and procedures in-person, online, or using social media. Review student and parent documents with financial aid applications to determine eligibility for financial aid; award financial aid to qualified students. Help to prepare and present information to students and families at various on and off-campus events. Review student/parent appeals and administer professional judgment on a case-by-case basis. Collaborate with leadership teams in other units on campus to ensure that fiscal integrity and compliance with regulation are maintained. Coordinate Strategic Enrollment Management Planning Develop automated solutions that are strategic and ensure the mission and goals of the OSFA and University are achieved. Collaborate with administrators and designated staff members in the Division of Enrollment Management and Student Affair to ensure a smooth flow of information regarding services for new and continuing students at SF State. Collaborate with leadership teams in other units on campus to ensure that fiscal integrity and compliance with regulations are maintained. 5% - Other duties as assigned At All Times • Demonstrate behaviors that are in line with the User-Friendly Principles (P530C) and Principles of Conduct for a Multi-Cultural University (P30D) • Demonstrate safe work practices for oneself, others, and the office environment. Minimum Qualifications Management Skills: Possesses enthusiasm and ideas for managing staff that will result in a team that is cohesive, professional, and committed to providing consistent and high-quality service. Experience evaluating and coaching staff in ways that build employee skills and productivity. Knowledge of strategic budgeting principles. Technical Skills: Possesses excellent analytical and technical skills. Ability to effectively use these skills when communicating with the various on and off-campus programs. Financial Aid Experience Possesses at least 5 (?) years of Financial Aid or equivalent Higher Education experience. Education Bachelor’s degree in counseling, education, management, public administration, or a related degree. Preferred Qualifications Candidates with a Master’s degree or currently seeking a Master’s degree are preferred. Five years of progressively responsible professional/managerial student services experience in a university setting which includes mentoring or advising students, analysis, and resolution of complex student services issues, and organizing staff to accomplish unit objectives. Knowledge of local, State, and Federal laws and regulations that impact students and the University. Report writing experience is also highly desired. Experience in higher education setting. Experience providing excellent customer service. Experience assisting and advocating for students and parents, helping them navigate through the Financial Aid processes. Demonstrated experience working in student services. Excellent writing, oral communication, interviewing, and counseling skills. Detail oriented. Ability to learn and interpret regulations and policies. Ability to work in a highly automated environment. Experience with Financial Aid programs. Familiarity with Oracle Campus Solutions (CS), United States Department of Education electronic access: National Student Loan Data System (NSLDS) and Common Origination & Disbursement System (COD) websites. Core Competencies - embody the following competencies: Bias toward collaboration and teamwork. Effective oral, written, and nonverbal communication skills. Customer/Client Focus with an emphasis on problem-solving and resolution. Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence. Diversity and inclusion. Environmental/Physical/Special Repetitive wrist/finger motions with the use of a computer. Computer usage for extended periods of time. Sustained computer use. Must be able to work in a customer services environment and travel off-campus to facilitate and/or attend workshops or events. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m. and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline, and/or any other component of this position is subject to change or cancellation at any time. Advertised: Oct 05 2023 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 07, 2024
Working Title Assistant Director & Compliance Officer Administrator Level This position is an MPP I in the California State University Management Personnel Plan (MPP), reporting to the Director of Financial Aid . SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Office of Student Financial Aid Appointment Type At Will Time Base Full time (FTE 1.0) Work Schedule Monday-Friday 8:00 am-5:00 pm Anticipated Hiring Range $6,509.00 - $7,134.00 Per Month ($78,108.00 - $85,608.00 Annually) Salary is commensurate with experience. Position Summary Reporting directly to the Director of the Office of Student Financial Aid (OSFA), the Assistant Director and Compliance Officer collaborates with the Director and lead staff in OSFA to plan, develop, implement, organize, and oversee all technical aspects of the student financial aid and scholarships processes. The Assistant Director will work collaboratively to use existing technological systems to develop and implement policies and procedures that optimize the efficiency of the staff members within the OSFA. The Assistant Director serves as the expert in all aspects of the United States Department of Education (USDE) networks, regulations, compliance, technical operations, and procedures and is designated as Primary Destination Point Administrator with the federal systems. As part of the Division of Enrollment Management and Student Affairs, the Assistant Director will establish positive working relationships to ensure a smooth flow of information, as well as student data, between the OSFA and other areas within the Division. Position Information Expert Direction & Oversight for Business Operations Responsible for the expert direction, problem-solving, troubleshooting of issues, and design specifications for internal systems. Stay up to date on latest updates from the California Student Aid Commission (CSCAC) and help ensure that all State programs are being run and managed in compliance with CSAC policy. Work closely with the State Financial Aid team to be sure State aid is being processed and disbursed to students in a timely manner. Provide oversight for the OSFA business operations, including all electronic interfaces between these networks and the PeopleSoft/Campus Solutions Financial Aid module. Serve as the unit expert on USDE networks: regulations, compliance, technical, operational, and procedures; serve as the Primary Destination Point Administrator for federal systems. Coordinate training for Financial Aid, Fiscal Affairs, Enrollment Management, Student Affairs, and Information Technology Services support staff in the use of federal systems as necessary. Federal Student Aid Compliance Officer Responsible for administering the Federal Pell Grant, Federal Direct Loan, and Federal TEACH Programs in a manner that is compliant with federal student aid regulations. Coordinate all aspects of federal loan and grant programs, including eligibility determination, originating and reporting of awards and disbursements; and reconciliation of annual payments for over $120M to students enrolled at San Francisco State University. Ensure that at all times Federal programs are properly reconciled throughout the year and for previous award periods. Serve as the Compliance Officer responsible for reviewing all compliance requirements for Federal, State, California State University (CSU) and University regulations affecting financial aid. Collaborate with the OSFA leadership team to ensure that OSFA business operations comply with federal regulations and systems of controls specified on written office procedures are reflected in business operations. Supervise the work performed by student service professionals assigned to all student aid programs. Student Service Provision Provide direct service and information to students and parents, including counseling around Federal, State, and University financial aid policies and procedures in-person, online, or using social media. Review student and parent documents with financial aid applications to determine eligibility for financial aid; award financial aid to qualified students. Help to prepare and present information to students and families at various on and off-campus events. Review student/parent appeals and administer professional judgment on a case-by-case basis. Collaborate with leadership teams in other units on campus to ensure that fiscal integrity and compliance with regulation are maintained. Coordinate Strategic Enrollment Management Planning Develop automated solutions that are strategic and ensure the mission and goals of the OSFA and University are achieved. Collaborate with administrators and designated staff members in the Division of Enrollment Management and Student Affair to ensure a smooth flow of information regarding services for new and continuing students at SF State. Collaborate with leadership teams in other units on campus to ensure that fiscal integrity and compliance with regulations are maintained. 5% - Other duties as assigned At All Times • Demonstrate behaviors that are in line with the User-Friendly Principles (P530C) and Principles of Conduct for a Multi-Cultural University (P30D) • Demonstrate safe work practices for oneself, others, and the office environment. Minimum Qualifications Management Skills: Possesses enthusiasm and ideas for managing staff that will result in a team that is cohesive, professional, and committed to providing consistent and high-quality service. Experience evaluating and coaching staff in ways that build employee skills and productivity. Knowledge of strategic budgeting principles. Technical Skills: Possesses excellent analytical and technical skills. Ability to effectively use these skills when communicating with the various on and off-campus programs. Financial Aid Experience Possesses at least 5 (?) years of Financial Aid or equivalent Higher Education experience. Education Bachelor’s degree in counseling, education, management, public administration, or a related degree. Preferred Qualifications Candidates with a Master’s degree or currently seeking a Master’s degree are preferred. Five years of progressively responsible professional/managerial student services experience in a university setting which includes mentoring or advising students, analysis, and resolution of complex student services issues, and organizing staff to accomplish unit objectives. Knowledge of local, State, and Federal laws and regulations that impact students and the University. Report writing experience is also highly desired. Experience in higher education setting. Experience providing excellent customer service. Experience assisting and advocating for students and parents, helping them navigate through the Financial Aid processes. Demonstrated experience working in student services. Excellent writing, oral communication, interviewing, and counseling skills. Detail oriented. Ability to learn and interpret regulations and policies. Ability to work in a highly automated environment. Experience with Financial Aid programs. Familiarity with Oracle Campus Solutions (CS), United States Department of Education electronic access: National Student Loan Data System (NSLDS) and Common Origination & Disbursement System (COD) websites. Core Competencies - embody the following competencies: Bias toward collaboration and teamwork. Effective oral, written, and nonverbal communication skills. Customer/Client Focus with an emphasis on problem-solving and resolution. Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence. Diversity and inclusion. Environmental/Physical/Special Repetitive wrist/finger motions with the use of a computer. Computer usage for extended periods of time. Sustained computer use. Must be able to work in a customer services environment and travel off-campus to facilitate and/or attend workshops or events. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m. and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline, and/or any other component of this position is subject to change or cancellation at any time. Advertised: Oct 05 2023 Pacific Daylight Time Applications close: Closing Date/Time:
Description YOUR FUTURE STARTS HERE ! Grow your career by joining the City of Roseville in the role of Interpretive Services Program Assistant at the Maidu Museum & Historic Site. The Human Resources Department is accepting applications for the temporary and part-time positions of Interpretive Services Program Assistant in the Parks Recreation, & Libraries Department. This is a year-round position and is limited to 25 hours per week for a maximum of 1,000 hours per fiscal year. The normal work schedule will vary and will include weekends and occasional evenings. There are two vacancies for this position. One position will be based at the Maidu Museum & Historic Site and the other position will be based at the Utility Exploration Center . The Interpretive Services Program Assistant greets and helps visitors at the front desk and gives educational programs at the site. The City of Roseville is committed to a diverse workforce. We are engaged in understanding the needs and backgrounds of our colleagues and those we serve. Our organization is unified in this commitment, as we believe this produces the best results for our community. DEFINITION To perform a variety of duties related to conducting, planning, and coordinating interpretive programs at an assigned City museum or interpretive center. Examples of Duties EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following: Staff customer service desk of assigned facility; respond to customer inquiries about facility and city service; schedule and confirm tours, programs and workshops. Conduct a variety of interpretive programs including, but not limited to, exhibit tours, school programs, adult and youth programs, and summer camps. Collect fees for programs and services; conduct gift shop sales; reconcile cash drawer and receipts; record and deposit money. Assist in planning, promoting, organizing, leading and evaluating a variety of programs and activities. Perform inventory, stock rotation and verification of accuracy regarding vendor deliveries. Inspect assigned recreation facilities and/or equipment and recommend any necessary repair or maintenance work and supply needs. Receive and oversee the use of equipment and materials; care for and maintain equipment. Assist with supervision of assigned volunteers; monitor volunteers relative to assigned duties. Complete records and reports as required. Build and maintain positive working relationships with co-workers, other City employees, and the public using principles of good customer service. Promote and enforce safety procedures; render first aid and CPR, if certified, as required. Perform related duties as assigned. Minimum Qualifications Knowledge of: Practices and methods of public relations and customer service; techniques and principles of effective interpersonal communication. Basic methodology of organizing groups, programs, and services in an educational setting. Basic knowledge of arithmetic including addition, subtraction, multiplication, and division. Principles and techniques of first aid and CPR. Modern office equipment, methods, procedures and computer hardware and software. Ability to : On a continuous basis, know and understand operations and observe safety rules; walk long distances; intermittently interpret policies and procedures, and explain operations and problem solve issues for the public and with staff; participate with children in games and activities that involve bending, squatting, jumping, and reaching; lean, stoop, and bend to set up or break down equipment. Intermittently set up booths, hang banners, move tables, chairs and carry supplies; lift or carry weight of 45 pounds or less. Plan, coordinate and conduct educational programs suited to the needs of the community. Make accurate mathematical computations. Understand and translate City policies and practices into everyday working practices; make sound decisions with solid problem solving methods. Communicate effectively and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Respond to emergency situations in a calm and effective manner; administer first aid and CPR, if certified. Identify problems regarding the facility and programs; refer difficult problems/irregularities for more advanced attention and recommend possible solutions. Maintain accurate and up-to-date records. Learn to operate a computer and cash register as necessary to perform job duties. Understand and carry out written and oral directions. Communicate tactfully with customers. Work outdoors in a variety of weather conditions. Experience and Training Experience : One (1) season paid or volunteer experience working as a docent/interpreter in a community interpretive/educational/museum or visitor center or in a position providing customer service is desirable. AND Training : Equivalent to completion of the twelfth (12th) grade, GED, or higher level degree. License or Certificate Possession of a valid California driver’s license by date of appointment. Possession of a CPR and First Aid certificates within six (6) months of hire . Note: Minors may have preclusions or restrictions in duties assigned and licenses required pursuant to 29 CFR § 570. Supplemental Information Detailed information on the City of Roseville recruitment practices can be reviewed on the Frequently Asked Questions page. The City of Roseville defines “accredited college or university” as an institution of higher learning and must be listed on the United States Department of Education Database of Accredited Post-Secondary Institutions and Programs website http://ope.ed.gov/accreditation . Credits earned from colleges, universities, and institutions listed as accredited institutions on this website will be considered as part of the educational component of the minimum qualifications for a classification. The following options apply to the evaluation of college degrees from countries outside the United States: Educational background from a foreign country may be evaluated by an accredited United States college or university listed on the U.S. Department of Education Database of Accredited Post-Secondary Institutions and Programs website. Verification of degree equivalency may be obtained from organizations that provide foreign education credential evaluation services. The City of Roseville will accept verification from any of the listed member agencies found at www.naces.org or www.aice-eval.org . A copy of the foreign credential evaluation verification can be attached to the employment application. If you are offered a position with the City of Roseville, as a part of the pre-employment steps, applicants must provide a foreign degree credential equivalency certificate from an approved member agency above. Applicants who do not provide verification will be eliminated from further consideration. SELECTION PROCESS All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination. The applicant’s experience and education will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations. Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check, and depending on the position applied for, a pre-employment medical exam, drug and alcohol screening test, credit check, license and/or education verification, psychological examination, and/or an extensive Police Department background check process. THE CITY OF ROSEVILLE IS AN EQUAL-OPPORTUNITY EMPLOYER. IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION. EMPLOYEE BENEFITS: The City of Roseville offers competitive benefits packages to full-time employees. Regular part-time employees receive benefits on a pro-rated basis. For more information regarding the City's benefits, visit our website here . Benefits currently include: Health, dental, and vision insurance benefits Cafeteria plan, plus City paid Flex credit Life insurance (City paid and optional supplemental employee paid) Flexible spending accounts for dependent and health/medical costs Employee assistance plan Retirement savings plan Deferred compensation plan(s) Short-term and Long-term Disability employee paid plans Educational reimbursement Vacation leave, sick leave, personal/management leaves Holiday pay (plus two floating holidays annually) Bilingual pay Longevity pay GENERAL BENEFITS : A majority of the employee benefits are similar for all City employees. There are benefits that differ depending on which bargaining unit the job classification is assigned. Exact benefits information can be found by visiting the Benefits webpage and selecting the specific bargaining unit group. TEMPORARY POSITIONS: Most benefits do not apply to the City's temporary positions. Temporary employees that work 1,500 hours annually may elect medical insurance. Temporary employees contribute to a retirement plan depending on the status of total hours worked annually. Closing Date/Time: Continuous
Mar 07, 2024
Temporary
Description YOUR FUTURE STARTS HERE ! Grow your career by joining the City of Roseville in the role of Interpretive Services Program Assistant at the Maidu Museum & Historic Site. The Human Resources Department is accepting applications for the temporary and part-time positions of Interpretive Services Program Assistant in the Parks Recreation, & Libraries Department. This is a year-round position and is limited to 25 hours per week for a maximum of 1,000 hours per fiscal year. The normal work schedule will vary and will include weekends and occasional evenings. There are two vacancies for this position. One position will be based at the Maidu Museum & Historic Site and the other position will be based at the Utility Exploration Center . The Interpretive Services Program Assistant greets and helps visitors at the front desk and gives educational programs at the site. The City of Roseville is committed to a diverse workforce. We are engaged in understanding the needs and backgrounds of our colleagues and those we serve. Our organization is unified in this commitment, as we believe this produces the best results for our community. DEFINITION To perform a variety of duties related to conducting, planning, and coordinating interpretive programs at an assigned City museum or interpretive center. Examples of Duties EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following: Staff customer service desk of assigned facility; respond to customer inquiries about facility and city service; schedule and confirm tours, programs and workshops. Conduct a variety of interpretive programs including, but not limited to, exhibit tours, school programs, adult and youth programs, and summer camps. Collect fees for programs and services; conduct gift shop sales; reconcile cash drawer and receipts; record and deposit money. Assist in planning, promoting, organizing, leading and evaluating a variety of programs and activities. Perform inventory, stock rotation and verification of accuracy regarding vendor deliveries. Inspect assigned recreation facilities and/or equipment and recommend any necessary repair or maintenance work and supply needs. Receive and oversee the use of equipment and materials; care for and maintain equipment. Assist with supervision of assigned volunteers; monitor volunteers relative to assigned duties. Complete records and reports as required. Build and maintain positive working relationships with co-workers, other City employees, and the public using principles of good customer service. Promote and enforce safety procedures; render first aid and CPR, if certified, as required. Perform related duties as assigned. Minimum Qualifications Knowledge of: Practices and methods of public relations and customer service; techniques and principles of effective interpersonal communication. Basic methodology of organizing groups, programs, and services in an educational setting. Basic knowledge of arithmetic including addition, subtraction, multiplication, and division. Principles and techniques of first aid and CPR. Modern office equipment, methods, procedures and computer hardware and software. Ability to : On a continuous basis, know and understand operations and observe safety rules; walk long distances; intermittently interpret policies and procedures, and explain operations and problem solve issues for the public and with staff; participate with children in games and activities that involve bending, squatting, jumping, and reaching; lean, stoop, and bend to set up or break down equipment. Intermittently set up booths, hang banners, move tables, chairs and carry supplies; lift or carry weight of 45 pounds or less. Plan, coordinate and conduct educational programs suited to the needs of the community. Make accurate mathematical computations. Understand and translate City policies and practices into everyday working practices; make sound decisions with solid problem solving methods. Communicate effectively and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Respond to emergency situations in a calm and effective manner; administer first aid and CPR, if certified. Identify problems regarding the facility and programs; refer difficult problems/irregularities for more advanced attention and recommend possible solutions. Maintain accurate and up-to-date records. Learn to operate a computer and cash register as necessary to perform job duties. Understand and carry out written and oral directions. Communicate tactfully with customers. Work outdoors in a variety of weather conditions. Experience and Training Experience : One (1) season paid or volunteer experience working as a docent/interpreter in a community interpretive/educational/museum or visitor center or in a position providing customer service is desirable. AND Training : Equivalent to completion of the twelfth (12th) grade, GED, or higher level degree. License or Certificate Possession of a valid California driver’s license by date of appointment. Possession of a CPR and First Aid certificates within six (6) months of hire . Note: Minors may have preclusions or restrictions in duties assigned and licenses required pursuant to 29 CFR § 570. Supplemental Information Detailed information on the City of Roseville recruitment practices can be reviewed on the Frequently Asked Questions page. The City of Roseville defines “accredited college or university” as an institution of higher learning and must be listed on the United States Department of Education Database of Accredited Post-Secondary Institutions and Programs website http://ope.ed.gov/accreditation . Credits earned from colleges, universities, and institutions listed as accredited institutions on this website will be considered as part of the educational component of the minimum qualifications for a classification. The following options apply to the evaluation of college degrees from countries outside the United States: Educational background from a foreign country may be evaluated by an accredited United States college or university listed on the U.S. Department of Education Database of Accredited Post-Secondary Institutions and Programs website. Verification of degree equivalency may be obtained from organizations that provide foreign education credential evaluation services. The City of Roseville will accept verification from any of the listed member agencies found at www.naces.org or www.aice-eval.org . A copy of the foreign credential evaluation verification can be attached to the employment application. If you are offered a position with the City of Roseville, as a part of the pre-employment steps, applicants must provide a foreign degree credential equivalency certificate from an approved member agency above. Applicants who do not provide verification will be eliminated from further consideration. SELECTION PROCESS All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination. The applicant’s experience and education will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations. Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check, and depending on the position applied for, a pre-employment medical exam, drug and alcohol screening test, credit check, license and/or education verification, psychological examination, and/or an extensive Police Department background check process. THE CITY OF ROSEVILLE IS AN EQUAL-OPPORTUNITY EMPLOYER. IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION. EMPLOYEE BENEFITS: The City of Roseville offers competitive benefits packages to full-time employees. Regular part-time employees receive benefits on a pro-rated basis. For more information regarding the City's benefits, visit our website here . Benefits currently include: Health, dental, and vision insurance benefits Cafeteria plan, plus City paid Flex credit Life insurance (City paid and optional supplemental employee paid) Flexible spending accounts for dependent and health/medical costs Employee assistance plan Retirement savings plan Deferred compensation plan(s) Short-term and Long-term Disability employee paid plans Educational reimbursement Vacation leave, sick leave, personal/management leaves Holiday pay (plus two floating holidays annually) Bilingual pay Longevity pay GENERAL BENEFITS : A majority of the employee benefits are similar for all City employees. There are benefits that differ depending on which bargaining unit the job classification is assigned. Exact benefits information can be found by visiting the Benefits webpage and selecting the specific bargaining unit group. TEMPORARY POSITIONS: Most benefits do not apply to the City's temporary positions. Temporary employees that work 1,500 hours annually may elect medical insurance. Temporary employees contribute to a retirement plan depending on the status of total hours worked annually. Closing Date/Time: Continuous
City of Concord, CA
Concord, California, United States
Job Characteristics ***PART-TIME JOB OPPORTUNITY*** SUMMER DAY CAMP ASSISTANT DIRECTOR / DIRECTOR EAST BAY EXPLORERS (SEASONAL) The City of Concord is seeking team-oriented individuals to work for the City's Summer Day Camp Program in the Recreation Services Department. Salary is negotiable based on experience: Day Camp Assistant Director: $19.01 - $20.47, with minimum 2 years experience Day Camp Director: $22.04 - $23.16, with minimum 3 years experience The Day Camp Programs: Experience the camp of a lifetime with Backyard Explorers and East Bay Explorers. These programs provide a safe and supervised place for children and teens to make new friends, engage in a variety of daily camp activities, and explore a new Bay Area location each week on a field trip. The Concord Recreation Department is a diverse, high performing, collaborative team that creates community through people, parks, and programs. Our fun, welcoming, and inclusive programs improve the quality of life of our participants and community. The current vacancy is for our East Bay Explorers Day Camp. This camp is for youth 11 to 14 years old. It is located at Willow Pass Community Center at 2748 East Olivera Road in Concord, CA. Staff training is offered at various dates and times between June 6 - June 9, 2024 Camp runs from June 10 - August 2, 2024 Camp clean up runs from August 5 - August 7, 2024 for select positions Work hours may vary between 8:00AM - 6:00PM For more program information, go to https://www.cityofconcord.org/452/Youth-Adult-Programs . What you will be doing: Under supervision, Day Camp Directors and Assistant Directors oversee a variety of recreation program activities, including customer service at centers, monitoring participants, and assisting with the supervision of individual and team sports, programs, and other summer day camp activities. These positions are distinguished from Camp Counselors in that they also include lead supervision of other program staff and assign tasks as needed, maintaining a program budget and purchasing necessary materials and supplies for activities, and maintaining and updating program records. All positions are part time, limited service, and m ust be able to work approximately 30-40 hours a week, early morning, evening and weekend shifts when required, and attend weekly in-service trainings. Hours may vary between 7:30AM - 6:15PM. We are looking for someone who: Is able to work the entire summer Has reliable transportation to and from work Is an excellent role model and mentor for youth Is a team player Exhibits excellent communication and customer service skills SELECTION PROCESS Submit a completed City of Concord application and the required supplemental question responses, online at www.cityofconcord.org/jobs . Please attach copies of relevant certificates to your application.All qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications for the position will be invited to interview.Successful candidates will be provided a conditional offer of employment and must clear TB testing and fingerprint check. Conviction History: If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord. Examples of duties include, but are not limited to Plan, implement, and participate in recreational programs and activities in the areas of crafts, nature, group games and sports Provide lead supervision of staff and assign tasks as needed Monitor and provide for the safety of children and youth, ensuring that participants are supervised at all times Assist in setting up and maintaining recreation facilities for events and scheduled programs. Assist with routine attendance and participant records; check out and check in personal belongings such as, clothing at the pool, recreation and athletic equipment, games and toys, etc. Assist in the enforcement of rules, regulations, and safety precautions for municipal facilities. Manage, maintain budget and purchase needed materials and supplies for scheduled activities. Manage, maintain and update program records, weekly calendar and newsletter, participant emergency cards, publish staff schedules, staff evaluations, and binders documenting all program correspondence Maintain recreation facilities and equipment in clean and safe condition, and in compliance with City policies, procedures, and regulations. Establish positive relationships with youth, parents and coworkers Demonstrate a sound knowledge of good work ethics and youth development Provide First Aid services when needed Attend weekly staff meetings Other duties as assigned Qualifications Knowledge of: Operations of public recreation programs. Occupational hazards and safety precautions. How to play games, sports, arts & crafts and other recreational activities. Basic record keeping principles and procedures. Ability to: Follow verbal and written instructions. Account for money and making change Interpret and explain City policies and procedures. Monitoring operations and notifying supervisor of safety and discipline issues. Dealing tactfully and courteously with the public. Promoting and enforcing safe work practices. Establishing and maintaining cooperative working relationships with employees and the general public. Communicating effectively verbally and in writing. DAY CAMP ASSISTANT DIRECTOR Education: High school diploma or equiavalent. Experience: A minimum of two years of experience in recreation or a related field is required. Supervisory or leadership experience is highly desirable. License/Certifications: None required. Must successfully complete American Red Cross Standard First Aid and CPR/AED training at time of hire if not already certified. DAY CAMP DIRECTOR Education: A minimum of 15 units of college level coursework in recreation or a related field. Experience: A minimum of three years of experience in recreation or a related field is required. Supervisory or leadership experience is highly desirable. Certifications: None required. Must successfully complete American Red Cross Standard First Aid and CPR/AED training at time of hire if not already certified. Other A valid California Driver's License and satisfactory driving record are conditions of initial and continued employment. Must be able to clear TB test and DOJ fingerprint check. EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or hrdept@cityofconcord.org . FOR MORE INFORMATION REGARDING THIS POSITION OR THE SUMMER DAY CAMP PROGRAM: Angela Freitag, Recreation Program Coordinator at 925-671-3118 or angela.freitag@cityofconcord.org This position is not eligible for benefits. Closing Date/Time: Continuous
Mar 07, 2024
Part Time
Job Characteristics ***PART-TIME JOB OPPORTUNITY*** SUMMER DAY CAMP ASSISTANT DIRECTOR / DIRECTOR EAST BAY EXPLORERS (SEASONAL) The City of Concord is seeking team-oriented individuals to work for the City's Summer Day Camp Program in the Recreation Services Department. Salary is negotiable based on experience: Day Camp Assistant Director: $19.01 - $20.47, with minimum 2 years experience Day Camp Director: $22.04 - $23.16, with minimum 3 years experience The Day Camp Programs: Experience the camp of a lifetime with Backyard Explorers and East Bay Explorers. These programs provide a safe and supervised place for children and teens to make new friends, engage in a variety of daily camp activities, and explore a new Bay Area location each week on a field trip. The Concord Recreation Department is a diverse, high performing, collaborative team that creates community through people, parks, and programs. Our fun, welcoming, and inclusive programs improve the quality of life of our participants and community. The current vacancy is for our East Bay Explorers Day Camp. This camp is for youth 11 to 14 years old. It is located at Willow Pass Community Center at 2748 East Olivera Road in Concord, CA. Staff training is offered at various dates and times between June 6 - June 9, 2024 Camp runs from June 10 - August 2, 2024 Camp clean up runs from August 5 - August 7, 2024 for select positions Work hours may vary between 8:00AM - 6:00PM For more program information, go to https://www.cityofconcord.org/452/Youth-Adult-Programs . What you will be doing: Under supervision, Day Camp Directors and Assistant Directors oversee a variety of recreation program activities, including customer service at centers, monitoring participants, and assisting with the supervision of individual and team sports, programs, and other summer day camp activities. These positions are distinguished from Camp Counselors in that they also include lead supervision of other program staff and assign tasks as needed, maintaining a program budget and purchasing necessary materials and supplies for activities, and maintaining and updating program records. All positions are part time, limited service, and m ust be able to work approximately 30-40 hours a week, early morning, evening and weekend shifts when required, and attend weekly in-service trainings. Hours may vary between 7:30AM - 6:15PM. We are looking for someone who: Is able to work the entire summer Has reliable transportation to and from work Is an excellent role model and mentor for youth Is a team player Exhibits excellent communication and customer service skills SELECTION PROCESS Submit a completed City of Concord application and the required supplemental question responses, online at www.cityofconcord.org/jobs . Please attach copies of relevant certificates to your application.All qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications for the position will be invited to interview.Successful candidates will be provided a conditional offer of employment and must clear TB testing and fingerprint check. Conviction History: If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord. Examples of duties include, but are not limited to Plan, implement, and participate in recreational programs and activities in the areas of crafts, nature, group games and sports Provide lead supervision of staff and assign tasks as needed Monitor and provide for the safety of children and youth, ensuring that participants are supervised at all times Assist in setting up and maintaining recreation facilities for events and scheduled programs. Assist with routine attendance and participant records; check out and check in personal belongings such as, clothing at the pool, recreation and athletic equipment, games and toys, etc. Assist in the enforcement of rules, regulations, and safety precautions for municipal facilities. Manage, maintain budget and purchase needed materials and supplies for scheduled activities. Manage, maintain and update program records, weekly calendar and newsletter, participant emergency cards, publish staff schedules, staff evaluations, and binders documenting all program correspondence Maintain recreation facilities and equipment in clean and safe condition, and in compliance with City policies, procedures, and regulations. Establish positive relationships with youth, parents and coworkers Demonstrate a sound knowledge of good work ethics and youth development Provide First Aid services when needed Attend weekly staff meetings Other duties as assigned Qualifications Knowledge of: Operations of public recreation programs. Occupational hazards and safety precautions. How to play games, sports, arts & crafts and other recreational activities. Basic record keeping principles and procedures. Ability to: Follow verbal and written instructions. Account for money and making change Interpret and explain City policies and procedures. Monitoring operations and notifying supervisor of safety and discipline issues. Dealing tactfully and courteously with the public. Promoting and enforcing safe work practices. Establishing and maintaining cooperative working relationships with employees and the general public. Communicating effectively verbally and in writing. DAY CAMP ASSISTANT DIRECTOR Education: High school diploma or equiavalent. Experience: A minimum of two years of experience in recreation or a related field is required. Supervisory or leadership experience is highly desirable. License/Certifications: None required. Must successfully complete American Red Cross Standard First Aid and CPR/AED training at time of hire if not already certified. DAY CAMP DIRECTOR Education: A minimum of 15 units of college level coursework in recreation or a related field. Experience: A minimum of three years of experience in recreation or a related field is required. Supervisory or leadership experience is highly desirable. Certifications: None required. Must successfully complete American Red Cross Standard First Aid and CPR/AED training at time of hire if not already certified. Other A valid California Driver's License and satisfactory driving record are conditions of initial and continued employment. Must be able to clear TB test and DOJ fingerprint check. EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or hrdept@cityofconcord.org . FOR MORE INFORMATION REGARDING THIS POSITION OR THE SUMMER DAY CAMP PROGRAM: Angela Freitag, Recreation Program Coordinator at 925-671-3118 or angela.freitag@cityofconcord.org This position is not eligible for benefits. Closing Date/Time: Continuous
Contra Costa County, CA
Contra Costa County, California, United States
The Position Bargaining Unit: Local 1021 - Social Services Rank & File Unit Contra Costa County is recruiting to fill multiple Social Service Program Assistant (SSPA) vacancies in the Employment and Human Services Department (EHSD). Contra Costa County’s Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates that share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity. We are looking for someone who is: Highly organized and detail-oriented Able to thrive in a customer-focused environment Adaptable to change and able to adjust priorities to serve the needs of the community Able to demonstrate empathy in difficult or complex circumstances Able to work effectively with various community stakeholders What you will typically be responsible for: Conducting Interviews with applicants to determine eligibility and the need for public social programs and services Assisting with the completion of applications and declaration forms upon which eligibility decisions are based Performing case reviews to assess case accuracy ensuring Federal, State, and County regulations and policies are met Initiating procedures to grant, modify, deny or terminate eligibility and grants for various assistance programs Providing information and making routine referrals to resources available through the County and community Maintaining case records and preparing detailed reports A few reasons you might love this job: You will work in a fast-paced environment You will have opportunities for promotional growth You will have a daily impact by providing assistance to vulnerable members of the community A few challenges you might face in this job : You will work on multiple assignments with competing deadlines You will be expected to process a high volume of work You may deal with difficult individuals Competencies Required: Critical Thinking : Analytically and logically evaluating information, propositions, and claims Delivering Results : Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks Mathematical Facility : Performing computations and solving mathematical problems Legal & Regulatory Navigation : Understanding, interpreting, and ensuring compliance with laws and regulations Adaptability : Responding positively to change and modifying behavior as the situation requires Attention to Detail : Focusing on the details of work content, work steps, and final work products Displaying Ownership and Accountability : Holding self and others accountable for measurable high-quality, timely, and cost-effective results Self-Management : Showing personal organization, self-discipline, and dependability Oral Communication : Engaging effectively in dialogue Writing : Communicating effectively in writing Building & Maintaining Relationships : Establishing rapport and maintaining mutually productive relationships Teamwork : Collaborating with others to achieve shared goals To read the complete job description, please visit the website, www.cccounty.us/hr . The eligible list established from this recruitment may remain in effect for six (6) months. Minimum Qualifications Licensed Required: Possession of a valid California Motor Vehicle Operator’s License. Out of State valid Motor Vehicle Operator's License will be accepted during the application process. Education: Possession of a high school diploma or G.E.D. equivalency or a high school proficiency certification. Experience : Six (6) months of full-time experience in a classification in a California County with the responsibility for public assistance eligibility determination. Selection Process 1. Application Submission and Evaluation : Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. 2. Online Multiple-Choice Test: Candidates who possess the minimum qualifications will be invited to participate in an online multiple choice assessment. The assessment will measure candidates' competencies as they relate to the Social Services Program Assistant Classification. T hese may include but are not limited to: Critical Thinking, Mathematical Facility, Adaptability, Attention to Detail, Displaying Ownership, Self-Management and Writing. (Weighted 100%). Tentative Dates: The Online Multiple-Choice Test is tentatively scheduled to take place during the week of 1/4/2024-1/9/2024. The assessment will be administered remotely using a computer. You will need access to a reliable internet connection to take the assessment. 3. Hiring Interview The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment-specific questions, please contact Matthew Damm at matthew.damm@hrd.cccounty.us . For any technical issues, please contact the Government Jobs’ applicant support team for assistance at +1 855-524-5627. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits Closing Date/Time: Continuous
Mar 07, 2024
Full Time
The Position Bargaining Unit: Local 1021 - Social Services Rank & File Unit Contra Costa County is recruiting to fill multiple Social Service Program Assistant (SSPA) vacancies in the Employment and Human Services Department (EHSD). Contra Costa County’s Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates that share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity. We are looking for someone who is: Highly organized and detail-oriented Able to thrive in a customer-focused environment Adaptable to change and able to adjust priorities to serve the needs of the community Able to demonstrate empathy in difficult or complex circumstances Able to work effectively with various community stakeholders What you will typically be responsible for: Conducting Interviews with applicants to determine eligibility and the need for public social programs and services Assisting with the completion of applications and declaration forms upon which eligibility decisions are based Performing case reviews to assess case accuracy ensuring Federal, State, and County regulations and policies are met Initiating procedures to grant, modify, deny or terminate eligibility and grants for various assistance programs Providing information and making routine referrals to resources available through the County and community Maintaining case records and preparing detailed reports A few reasons you might love this job: You will work in a fast-paced environment You will have opportunities for promotional growth You will have a daily impact by providing assistance to vulnerable members of the community A few challenges you might face in this job : You will work on multiple assignments with competing deadlines You will be expected to process a high volume of work You may deal with difficult individuals Competencies Required: Critical Thinking : Analytically and logically evaluating information, propositions, and claims Delivering Results : Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks Mathematical Facility : Performing computations and solving mathematical problems Legal & Regulatory Navigation : Understanding, interpreting, and ensuring compliance with laws and regulations Adaptability : Responding positively to change and modifying behavior as the situation requires Attention to Detail : Focusing on the details of work content, work steps, and final work products Displaying Ownership and Accountability : Holding self and others accountable for measurable high-quality, timely, and cost-effective results Self-Management : Showing personal organization, self-discipline, and dependability Oral Communication : Engaging effectively in dialogue Writing : Communicating effectively in writing Building & Maintaining Relationships : Establishing rapport and maintaining mutually productive relationships Teamwork : Collaborating with others to achieve shared goals To read the complete job description, please visit the website, www.cccounty.us/hr . The eligible list established from this recruitment may remain in effect for six (6) months. Minimum Qualifications Licensed Required: Possession of a valid California Motor Vehicle Operator’s License. Out of State valid Motor Vehicle Operator's License will be accepted during the application process. Education: Possession of a high school diploma or G.E.D. equivalency or a high school proficiency certification. Experience : Six (6) months of full-time experience in a classification in a California County with the responsibility for public assistance eligibility determination. Selection Process 1. Application Submission and Evaluation : Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. 2. Online Multiple-Choice Test: Candidates who possess the minimum qualifications will be invited to participate in an online multiple choice assessment. The assessment will measure candidates' competencies as they relate to the Social Services Program Assistant Classification. T hese may include but are not limited to: Critical Thinking, Mathematical Facility, Adaptability, Attention to Detail, Displaying Ownership, Self-Management and Writing. (Weighted 100%). Tentative Dates: The Online Multiple-Choice Test is tentatively scheduled to take place during the week of 1/4/2024-1/9/2024. The assessment will be administered remotely using a computer. You will need access to a reliable internet connection to take the assessment. 3. Hiring Interview The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment-specific questions, please contact Matthew Damm at matthew.damm@hrd.cccounty.us . For any technical issues, please contact the Government Jobs’ applicant support team for assistance at +1 855-524-5627. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits Closing Date/Time: Continuous
Sacramento County, CA
Sacramento, California, United States
The Position Come join one of Forbes Magazine's Best Employers ! This is a continuous filing exam. Next filing cut-offs are at 5:00p.m. on: 11/1/23, 1/2/24, 3/4/24, 5/1/24, 7/1/24 Level I - $ 3,361.68 - $4,087.25/month Level II - $3,455.67 - $ 4,198.62 /month Office Assistants provide a wide range of clerical/operational support involving customer service, document preparation, filing and record keeping, and other regularly performed duties which support the function of an office operation. Office Assistant is a single class with two salary levels, Office Assistant (Level II) which is the journey level, and Office Assistant (Level I) which is an entry and training level class designed to enable persons without sufficient qualifying experience to enter County service. Some positions in these classes may be designated "confidential" in nature, in accordance with the County Employee Relations Ordinance, and are excluded from the representation unit which includes positions allocated to the regular class. Examples of Knowledge and Abilities Office Assistant (Level II) Knowledge of Clear writing: grammar, punctuation, spelling, vocabulary Standard methods of filing (alphabetic, numeric, chronological) English language to communicate Telephone procedures Arithmetic to make calculations including addition, subtraction, multiplication, division and correct change Keyboard (computer, typewriter) Letter and memo format General principles, procedures and practices of recordkeeping Ability to Calculate solutions to match problems involving addition, subtraction, division and multiplication Understand and follow basic oral and written instructions Operate computer terminals, typewriter, printer, copier, microfiche, and FAX Prioritize work to meet deadlines Read English at a level necessary to understand procedures manuals, policies and guidelines Write English at a level necessary to prepare correspondence according to specified format and record incoming information Speak English at a level necessary to communicate information clearly Operate communication devices, telephone and may include radios Deal tactfully with people Ability to accurately proofread details, noting and detecting errors Required for some positions: Types from clear copy accurately at a rate of not less than 45 words a minute. Office Assistant (Level I) Knowledge and Abilities Knowledge and abilities are the same as for Office Assistant (Level II), except that work is originally done under close supervision; as experience is gained, greater independence of action is exercised and less detailed supervision is received until the incumbent is functioning at the journey level. Employment Qualifications Minimum Qualifications Any combination of education, training, and experience likely to provide the required knowledge and abilities for this class as described above. Typical ways include: Office Assistant Level II Six (6) months clerical experience in Sacramento County service or in any public or private agency. Office Assistant Level I There are no education or experience requirements for appointments at (Level I). Note : The level at which initial appointments to the class of Office Assistant are made, and advancement from the lower to the higher level of this class, Level I to Level II, are at the discretion of the appointing authority, providing the minimum qualification is met. Note: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the cut-off date listed in this notice. Special Requirements Ability to speak, read, and/or write fluently in a language other than English, or knowledge of the culture as certified by the Department of Personnel Services (formerly the Department of Human Resources). Where required, these special skills may be used in performing such tasks as the following: Gives information by telephone or in person, regarding department services in an language other than English, to persons who understanding of English is limited. Translates the meaning of written English in regulations or ordinances, to a language other than English. Translates into English requests from the public, presented orally or in writing in a language other than standard English. As assigned, assists other department employees by giving information and advice on problems involving relationships with persons of different language or cultural backgrounds. Probationary Period The probationary period for this classification is six (6) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM (unless otherwise noted) on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. (unless otherwise noted) on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the final cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. (unless otherwise noted) on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the final cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Applicants requesting reasonable accommodations during employment examinations: For more information, please review the Job Applicant Exam Reasonable Accommodation Information and submit an Employment Exam Reasonable Accommodation Online Request Form . EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions.
Mar 05, 2024
The Position Come join one of Forbes Magazine's Best Employers ! This is a continuous filing exam. Next filing cut-offs are at 5:00p.m. on: 11/1/23, 1/2/24, 3/4/24, 5/1/24, 7/1/24 Level I - $ 3,361.68 - $4,087.25/month Level II - $3,455.67 - $ 4,198.62 /month Office Assistants provide a wide range of clerical/operational support involving customer service, document preparation, filing and record keeping, and other regularly performed duties which support the function of an office operation. Office Assistant is a single class with two salary levels, Office Assistant (Level II) which is the journey level, and Office Assistant (Level I) which is an entry and training level class designed to enable persons without sufficient qualifying experience to enter County service. Some positions in these classes may be designated "confidential" in nature, in accordance with the County Employee Relations Ordinance, and are excluded from the representation unit which includes positions allocated to the regular class. Examples of Knowledge and Abilities Office Assistant (Level II) Knowledge of Clear writing: grammar, punctuation, spelling, vocabulary Standard methods of filing (alphabetic, numeric, chronological) English language to communicate Telephone procedures Arithmetic to make calculations including addition, subtraction, multiplication, division and correct change Keyboard (computer, typewriter) Letter and memo format General principles, procedures and practices of recordkeeping Ability to Calculate solutions to match problems involving addition, subtraction, division and multiplication Understand and follow basic oral and written instructions Operate computer terminals, typewriter, printer, copier, microfiche, and FAX Prioritize work to meet deadlines Read English at a level necessary to understand procedures manuals, policies and guidelines Write English at a level necessary to prepare correspondence according to specified format and record incoming information Speak English at a level necessary to communicate information clearly Operate communication devices, telephone and may include radios Deal tactfully with people Ability to accurately proofread details, noting and detecting errors Required for some positions: Types from clear copy accurately at a rate of not less than 45 words a minute. Office Assistant (Level I) Knowledge and Abilities Knowledge and abilities are the same as for Office Assistant (Level II), except that work is originally done under close supervision; as experience is gained, greater independence of action is exercised and less detailed supervision is received until the incumbent is functioning at the journey level. Employment Qualifications Minimum Qualifications Any combination of education, training, and experience likely to provide the required knowledge and abilities for this class as described above. Typical ways include: Office Assistant Level II Six (6) months clerical experience in Sacramento County service or in any public or private agency. Office Assistant Level I There are no education or experience requirements for appointments at (Level I). Note : The level at which initial appointments to the class of Office Assistant are made, and advancement from the lower to the higher level of this class, Level I to Level II, are at the discretion of the appointing authority, providing the minimum qualification is met. Note: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the cut-off date listed in this notice. Special Requirements Ability to speak, read, and/or write fluently in a language other than English, or knowledge of the culture as certified by the Department of Personnel Services (formerly the Department of Human Resources). Where required, these special skills may be used in performing such tasks as the following: Gives information by telephone or in person, regarding department services in an language other than English, to persons who understanding of English is limited. Translates the meaning of written English in regulations or ordinances, to a language other than English. Translates into English requests from the public, presented orally or in writing in a language other than standard English. As assigned, assists other department employees by giving information and advice on problems involving relationships with persons of different language or cultural backgrounds. Probationary Period The probationary period for this classification is six (6) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM (unless otherwise noted) on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. (unless otherwise noted) on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the final cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. (unless otherwise noted) on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the final cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Applicants requesting reasonable accommodations during employment examinations: For more information, please review the Job Applicant Exam Reasonable Accommodation Information and submit an Employment Exam Reasonable Accommodation Online Request Form . EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions.
TEXAS PARKS AND WILDLIFE
Del Rio, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Administrative Assistant I-VI Army 15P, 42A, 56M, 68G, 420A Administrative Assistant I-VI Navy AZ, LS, LSS, MC, PS, RP, SN, YN, YNS, 741X Administrative Assistant I-VI Coast Guard YN, PERS Administrative Assistant I-VI Marine Corps 0100, 0111, 3372, 3381, 6046, 0170, 4430 Administrative Assistant I-VI Air Force 3F5X1, 8A200 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge. 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Asa Vermeulen, (830) 313-0681 PHYSICAL WORK ADDRESS: Devils River State Natural Area - Dan Allen Hughes Unit, 15166 Private Road 1500, Del Rio TX 78840 GENERAL DESCRIPTION This position is to be based at the remote DAH Unit of Devils River State Natural Area located at 15166 Private rd 1500, Del Rio TX 78840, which is located 1 hours (one-way) from Del Rio. Housing is not available at this location. Under the direction of the Office Manager, this position performs routine (journey-level) administrative support work and is responsible for assisting with the duties of managing daily operations at Devils River State Natural Area DAH unit and Del Norte Unit. Assists with daily, weekly, monthly, quarterly, and annual reports. Research problems and prepares reports as required by Regional Office and Austin Headquarters. Prepares correspondence regarding in-house memos and outside correspondence regarding park-related matters. Processes and distributes incoming and outgoing mail. Performs computerized registration, fee collection, and issues permits using an automated system. Provides customer service, handles complaints and emergencies, collects park fees, and interprets policies. Responsible for purchase of resale items that meet the park's mission statement, tracking concession budget, completing monthly spot audits on Park Store. Disseminates information and provides assistance to park visitors, the general public, and internal customers via e-mail, social media, mail, phone, and in person. Assists with training employees and volunteers in all facets of office and park headquarters operations. Performs general cleaning of headquarters office and restrooms. Maintains office supplies and inventories as required and performs purchasing tasks. Assists with interpretive programs, volunteer programs, and special events. Works under moderate supervision, with limited latitude for use of initiative and independent judgement. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS: Education: Graduation from High School or GED. Experience: Two years of experience performing administrative support duties. Licensure: Applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS: Experience: Bilingual in English, Spanish or French; Experience in retail customer service; Experience in basic accounting, preparing correspondence, recordkeeping, customer service, and/or public relations; Experience using personal computers, including Microsoft Word, Excel, and Oracle. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of accounting/accountability of revenue collection; Skill in using MS Word, Excel, and Outlook; Skill in effective verbal and written communication; Skill in using standard office equipment; Skill in providing quality customer service in a professional and courteous manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in making independent, sound and timely decisions; Skill in capturing and entering data on budget expenditure spreadsheets; Ability to handle cash transactions accurately and account for revenue collected; Ability to work as a member of a team; Ability to work independently with little or no supervision; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to maintain strict confidentiality; Ability to implement administrative procedures; Ability to interpret rules, regulations, policies, and procedures; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS: Required to work in a public park with overnight camping and day use; Required to work 40 hours per week, includes various schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules, and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: May 1, 2024, 11:59:00 PM
Apr 18, 2024
Full Time
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Administrative Assistant I-VI Army 15P, 42A, 56M, 68G, 420A Administrative Assistant I-VI Navy AZ, LS, LSS, MC, PS, RP, SN, YN, YNS, 741X Administrative Assistant I-VI Coast Guard YN, PERS Administrative Assistant I-VI Marine Corps 0100, 0111, 3372, 3381, 6046, 0170, 4430 Administrative Assistant I-VI Air Force 3F5X1, 8A200 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge. 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Asa Vermeulen, (830) 313-0681 PHYSICAL WORK ADDRESS: Devils River State Natural Area - Dan Allen Hughes Unit, 15166 Private Road 1500, Del Rio TX 78840 GENERAL DESCRIPTION This position is to be based at the remote DAH Unit of Devils River State Natural Area located at 15166 Private rd 1500, Del Rio TX 78840, which is located 1 hours (one-way) from Del Rio. Housing is not available at this location. Under the direction of the Office Manager, this position performs routine (journey-level) administrative support work and is responsible for assisting with the duties of managing daily operations at Devils River State Natural Area DAH unit and Del Norte Unit. Assists with daily, weekly, monthly, quarterly, and annual reports. Research problems and prepares reports as required by Regional Office and Austin Headquarters. Prepares correspondence regarding in-house memos and outside correspondence regarding park-related matters. Processes and distributes incoming and outgoing mail. Performs computerized registration, fee collection, and issues permits using an automated system. Provides customer service, handles complaints and emergencies, collects park fees, and interprets policies. Responsible for purchase of resale items that meet the park's mission statement, tracking concession budget, completing monthly spot audits on Park Store. Disseminates information and provides assistance to park visitors, the general public, and internal customers via e-mail, social media, mail, phone, and in person. Assists with training employees and volunteers in all facets of office and park headquarters operations. Performs general cleaning of headquarters office and restrooms. Maintains office supplies and inventories as required and performs purchasing tasks. Assists with interpretive programs, volunteer programs, and special events. Works under moderate supervision, with limited latitude for use of initiative and independent judgement. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS: Education: Graduation from High School or GED. Experience: Two years of experience performing administrative support duties. Licensure: Applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS: Experience: Bilingual in English, Spanish or French; Experience in retail customer service; Experience in basic accounting, preparing correspondence, recordkeeping, customer service, and/or public relations; Experience using personal computers, including Microsoft Word, Excel, and Oracle. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of accounting/accountability of revenue collection; Skill in using MS Word, Excel, and Outlook; Skill in effective verbal and written communication; Skill in using standard office equipment; Skill in providing quality customer service in a professional and courteous manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in making independent, sound and timely decisions; Skill in capturing and entering data on budget expenditure spreadsheets; Ability to handle cash transactions accurately and account for revenue collected; Ability to work as a member of a team; Ability to work independently with little or no supervision; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to maintain strict confidentiality; Ability to implement administrative procedures; Ability to interpret rules, regulations, policies, and procedures; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS: Required to work in a public park with overnight camping and day use; Required to work 40 hours per week, includes various schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules, and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: May 1, 2024, 11:59:00 PM
TEXAS PARKS AND WILDLIFE
Comstock, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Administrative Assistant I-VI Army 15P, 42A, 56M, 68G, 420A Administrative Assistant I-VI Navy AZ, LS, LSS, MC, PS, RP, SN, YN, YNS, 741X Administrative Assistant I-VI Coast Guard YN, PERS Administrative Assistant I-VI Marine Corps 0100, 0111, 3372, 3381, 6046, 0170, 4430 Administrative Assistant I-VI Air Force 3F5X1, 8A200 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge. 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Stephanie Croatt, (432) 249-2710 PHYSICAL WORK ADDRESS: Seminole Canyon State Park, 434 Park Road 67, HWY 90 W, Comstock, TX 78837 GENERAL DESCRIPTION: Seminole Canyon State Park and Historic Site is located around 40 miles west of Del Rio, TX. Under the direction of the Office Manager, this position performs routine (journey-level) administrative support work and is responsible for assisting with the duties of managing daily operations at Seminole Canyon State Park & Historic Site State Park. Assists with daily, weekly, monthly, quarterly, and annual reports. Researches problems and prepares reports as required by Regional Office and Austin Headquarters. Prepares correspondence regarding in-house memos and outside correspondence regarding park-related matters. Processes and distributes incoming and outgoing mail. Performs computerized registration, fee collection, and issues permits using an automated system. Provides customer service, handles complaints and emergencies, collects park fees, and interprets policies. Responsible for purchase of resale items that meet the park's mission statement, tracking concession budget, completing monthly spot audits on Park Store Disseminates information and provides assistance to park visitors, the general public, and internal customers via e-mail, social media, mail, phone, and in person. Assists with training employees and volunteers in all facets of office and park headquarters operations. Performs general cleaning of headquarters office and restrooms. Maintains office supplies and inventories as required and performs purchasing tasks. Assists with interpretive programs, volunteer programs, and special events. Works under moderate supervision, with limited latitude for use of initiative and independent judgement. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations, and procedures. Qualifications: MINIMUM QUALIFICATIONS: Education: Graduation from High School or GED. Experience: Two years of experience performing administrative support duties. Licensure: Applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS: Experience: Bilingual in English, Spanish or French; Experience in retail customer service; Experience in basic accounting, preparing correspondence, recordkeeping, customer service, and/or public relations; Experience using personal computers, including Microsoft Word, Excel, and Oracle. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of accounting/accountability of revenue collection; Skill in using MS Word, Excel, and Outlook; Skill in effective verbal and written communication; Skill in using standard office equipment; Skill in providing quality customer service in a professional and courteous manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in making independent, sound and timely decisions; Skill in capturing and entering data on budget expenditure spreadsheets; Ability to handle cash transactions accurately and account for revenue collected; Ability to work as a member of a team; Ability to work independently with little or no supervision; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to maintain strict confidentiality; Ability to implement administrative procedures; Ability to interpret rules, regulations, policies, and procedures; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS: Required to work in a public park with overnight camping and day use; Required to work 40 hours per week, includes various schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules, and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: May 2, 2024, 11:59:00 PM
Apr 12, 2024
Full Time
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Administrative Assistant I-VI Army 15P, 42A, 56M, 68G, 420A Administrative Assistant I-VI Navy AZ, LS, LSS, MC, PS, RP, SN, YN, YNS, 741X Administrative Assistant I-VI Coast Guard YN, PERS Administrative Assistant I-VI Marine Corps 0100, 0111, 3372, 3381, 6046, 0170, 4430 Administrative Assistant I-VI Air Force 3F5X1, 8A200 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge. 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Stephanie Croatt, (432) 249-2710 PHYSICAL WORK ADDRESS: Seminole Canyon State Park, 434 Park Road 67, HWY 90 W, Comstock, TX 78837 GENERAL DESCRIPTION: Seminole Canyon State Park and Historic Site is located around 40 miles west of Del Rio, TX. Under the direction of the Office Manager, this position performs routine (journey-level) administrative support work and is responsible for assisting with the duties of managing daily operations at Seminole Canyon State Park & Historic Site State Park. Assists with daily, weekly, monthly, quarterly, and annual reports. Researches problems and prepares reports as required by Regional Office and Austin Headquarters. Prepares correspondence regarding in-house memos and outside correspondence regarding park-related matters. Processes and distributes incoming and outgoing mail. Performs computerized registration, fee collection, and issues permits using an automated system. Provides customer service, handles complaints and emergencies, collects park fees, and interprets policies. Responsible for purchase of resale items that meet the park's mission statement, tracking concession budget, completing monthly spot audits on Park Store Disseminates information and provides assistance to park visitors, the general public, and internal customers via e-mail, social media, mail, phone, and in person. Assists with training employees and volunteers in all facets of office and park headquarters operations. Performs general cleaning of headquarters office and restrooms. Maintains office supplies and inventories as required and performs purchasing tasks. Assists with interpretive programs, volunteer programs, and special events. Works under moderate supervision, with limited latitude for use of initiative and independent judgement. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations, and procedures. Qualifications: MINIMUM QUALIFICATIONS: Education: Graduation from High School or GED. Experience: Two years of experience performing administrative support duties. Licensure: Applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS: Experience: Bilingual in English, Spanish or French; Experience in retail customer service; Experience in basic accounting, preparing correspondence, recordkeeping, customer service, and/or public relations; Experience using personal computers, including Microsoft Word, Excel, and Oracle. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of accounting/accountability of revenue collection; Skill in using MS Word, Excel, and Outlook; Skill in effective verbal and written communication; Skill in using standard office equipment; Skill in providing quality customer service in a professional and courteous manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in making independent, sound and timely decisions; Skill in capturing and entering data on budget expenditure spreadsheets; Ability to handle cash transactions accurately and account for revenue collected; Ability to work as a member of a team; Ability to work independently with little or no supervision; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to maintain strict confidentiality; Ability to implement administrative procedures; Ability to interpret rules, regulations, policies, and procedures; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS: Required to work in a public park with overnight camping and day use; Required to work 40 hours per week, includes various schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules, and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: May 2, 2024, 11:59:00 PM
If you are a current City of Olathe employee, please click this link to apply through your Workday account. Employment Type Part Time (20 to 29 hours with KPERS benefits) Job Summary Hiring Range: $18.25 to $19.90 hourly, depending on qualifications Are you looking for an opportunity to work part-time? Are you interested in working with people in a customer service setting? How do you feel about working with a team that focuses on continuous improvement, innovation, and collaboration? If these statements sound interesting to you, apply to join our team in this role working a front desk at Olathe City Hall providing administrative support to the HR team. We are currently hiring for someone to work part time (29 hours a week) with a flexible work schedule and partial benefits. We are committed to learning and growth at the City of Olathe. In this role, employees have the opportunity to learn new skills and complete varied work responsibilities each day. With each day never looking the same, we can guarantee you'll never be bored. This position is a great opportunity for someone looking for the chance to provide customer service and administrative support to a team of HR professionals. They will handle routine questions from employees and the public, route calls to the appropriate individuals, distribute mail, order supplies, file and process confidential and sensitive records, and much more. For more details, review the full job details and requirements below. The Human Resources Assistant I performs a variety of customer service and administrative duties in support of Human Resources (HR) services. A significant portion of their time will be spent on responding to internal and external customer service requests through email, phone, and walk-ins. They will utilize strong customer service and problem-solving skills to provide assistance to the team and public. This position is part of a three level career progression of HR Assistant I, II, and III. Key Responsibilities Provides general office support, including support for calendaring, maintenance support for copiers and other equipment; creates, maintains, and purges files and records of various types according to retention requirements; orders supplies, business cards, and various other resources; maintains inventory and tracking as needed; sorts and distributes mail, faxes, copies, and scanning; tracks keys and access for HR; creates documents and forms. Provides customer service; responds to basic or routine employee/public questions and requests for info including employment verifications and coordinates response with other HR employees; answers phones, directs calls, and handles in person inquiries; provides support for events, including ordering food; creates ID badges. Tracks various records and activities, for example tracking performance reviews, certifications, and required training; coordinates monthly service and retirement awards as well as other recognition and event programs. Qualifications Experience: One year of customer service and administrative experience is required along with excellent computer skills including proficiency with Microsoft Office basic functions. The successful candidate will also need strong customer service, time management, and organization skills. Education: A high school diploma or equivalent is required. Licenses & Certifications: None Language: Proficiency with verbal and written English language required. Additional proficiency with Spanish and American Sign Language preferred. Environmental or Physical Demands: None
Apr 09, 2024
Part Time
If you are a current City of Olathe employee, please click this link to apply through your Workday account. Employment Type Part Time (20 to 29 hours with KPERS benefits) Job Summary Hiring Range: $18.25 to $19.90 hourly, depending on qualifications Are you looking for an opportunity to work part-time? Are you interested in working with people in a customer service setting? How do you feel about working with a team that focuses on continuous improvement, innovation, and collaboration? If these statements sound interesting to you, apply to join our team in this role working a front desk at Olathe City Hall providing administrative support to the HR team. We are currently hiring for someone to work part time (29 hours a week) with a flexible work schedule and partial benefits. We are committed to learning and growth at the City of Olathe. In this role, employees have the opportunity to learn new skills and complete varied work responsibilities each day. With each day never looking the same, we can guarantee you'll never be bored. This position is a great opportunity for someone looking for the chance to provide customer service and administrative support to a team of HR professionals. They will handle routine questions from employees and the public, route calls to the appropriate individuals, distribute mail, order supplies, file and process confidential and sensitive records, and much more. For more details, review the full job details and requirements below. The Human Resources Assistant I performs a variety of customer service and administrative duties in support of Human Resources (HR) services. A significant portion of their time will be spent on responding to internal and external customer service requests through email, phone, and walk-ins. They will utilize strong customer service and problem-solving skills to provide assistance to the team and public. This position is part of a three level career progression of HR Assistant I, II, and III. Key Responsibilities Provides general office support, including support for calendaring, maintenance support for copiers and other equipment; creates, maintains, and purges files and records of various types according to retention requirements; orders supplies, business cards, and various other resources; maintains inventory and tracking as needed; sorts and distributes mail, faxes, copies, and scanning; tracks keys and access for HR; creates documents and forms. Provides customer service; responds to basic or routine employee/public questions and requests for info including employment verifications and coordinates response with other HR employees; answers phones, directs calls, and handles in person inquiries; provides support for events, including ordering food; creates ID badges. Tracks various records and activities, for example tracking performance reviews, certifications, and required training; coordinates monthly service and retirement awards as well as other recognition and event programs. Qualifications Experience: One year of customer service and administrative experience is required along with excellent computer skills including proficiency with Microsoft Office basic functions. The successful candidate will also need strong customer service, time management, and organization skills. Education: A high school diploma or equivalent is required. Licenses & Certifications: None Language: Proficiency with verbal and written English language required. Additional proficiency with Spanish and American Sign Language preferred. Environmental or Physical Demands: None
CITY OF SUNNYVALE, CA
Sunnyvale, California, United States
Description EXECUTIVE ASSISTANT Full-Time Regular Employment Opportunity This classification has been designated as confidential. In addition to the base pay indicated above, individuals in this classification receive a 3.5% confidential premium. The final filing date is April 29, 2024, at 5:00 pm or after receiving 100 qualified applicants, whichever is first . We are looking for a talented and experienced professional to be an Executive Assistant to support the City Manager and Assistant City Manager. We are seeking a candidate with experience supporting high-level executives within an organization. Someone with the ability to act on the behalf of multiple executives, handling communication, scheduling, and other administrative tasks in support of operations in the Office of the City Manager. We are seeking individuals with distinct skills in organizational capabilities, time management, presentation development, technical knowledge of the specific area of assignment, customer relationship management, excellent writing skills, data entry skills, travel and logistics management, and communication skills. Working for the City of Sunnyvale as an Executive Assistant is both challenging and rewarding and you are provided an opportunity to invest in the community and see the results of your work. Essential Job Functions (May include, but are not limited to, the following): Coordinate administrative details for the Office of the City Manager, including such tasks as maintaining calendars, arranging meetings, compiling agendas, making arrangements for travel and lodging, coordinating schedules, and other similar duties, as assigned. Assist with maintaining contact and communications with officials, the public, and with City employees. Coordinate special and on-going projects. Assemble, check, verify, compile, and review data. Perform research and entry-level analysis. Prepare and deliver oral summaries and written reports. May plan, prioritize, assign, supervise and review the work of staff involved in the performance of a wide variety of clerical and administrative support activities. Create and write memos, letters, and various documents, as assigned. Monitor Customer Relationship Management system and AnswerPoint system phone and email accounts to review, forward, and reply to constituent inquiries. Perform duties normally associated with secretarial positions, including (but not limited to) drafting correspondence and reports, maintaining files and records, receiving guests, and answering phones. WORKING CONDITIONS Position requires sitting, walking, standing, bending, squatting, climbing, kneeling, and twisting in the performance of daily activities. The position also requires hand manipulation in simple grasping, pushing and pulling, and fine manipulation. The position requires repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading reports, work related documents using a computer. Acute hearing is required when providing phone and in person customer service. The need to lift, drag and push files, paper, books and documents weighing up to 25 pounds is also required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation. Minimum Qualifications Education and Experience The minimum qualifications for education and experience can be met in the following way: Graduation from high school or the tested equivalent, AND Six years of responsible administrative work, at least one of which has been in support of management at the senior executive level. A Bachelor's Degree from an accredited college or university in public administration, business administration, or a related field may substitute for two years of experience performing responsible administrative work. Knowledge of: Advanced office management principles and practices. Principles and practices of supervision, training, and performance evaluation. Principles and practices of analysis and research methodology. Principles of records management. Skill in: Exercising good judgment. Performing research and analysis, and making recommendations. Recognizing priorities and taking appropriate action. Establishing and maintaining effective working relationships. Giving presentations to small groups. Organizing and maintaining accurate records and filing systems. Collecting, organizing, and analyzing data, and presenting results in an understandable manner. Handling multiple, simultaneous tasks. Learning, interpreting, and explaining rules and regulations. Using tact and discretion. Maintaining confidentiality. Operating a variety of office equipment. Using common office applications associated with personal computers. Providing excellent customer service. Working with minimal supervision. Ability to: Problem solve and make decisions; compile and analyze data. Understand various City government documents such as memos, reports, agenda, and minutes. Communicate effectively, both orally and in writing. Work independently and as a team member. Implement a shared approach to accomplishing the mission of work in the Office of the City Manager. Willingness to: Work occasional overtime or on weekends and/or holidays. Licenses/Certificates: Possession and continued maintenance of a valid class C California driver's license or the ability to provide alternate transportation as approved by the appointing authority and a safe driving record. DESIRABLE QUALIFICATIONS: Administrative or staff services experience in local government. An Associate's or Bachelor's Degree from an accredited college or university. Application and Selection Process APPLICATION PROCESS If you are interested in this opportunity, please submit a City of Sunnyvale employment application, responses to the supplemental questions to the Department of Human Resources no later than Monday, April 29 by 5:00 pm or after receiving 100 qualified applicants, whichever is first . (postmarks or faxes are not accepted). Candidates are asked to fully describe any training, education, experience or skills relevant to this position. Electronic applications may be submitted on-line through the City's employment page at www.Sunnyvale.ca.gov , click jobs. Incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the examination process, which may consist of an oral exam and scheduled for May 15, 2024 . (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Candidates who receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Candidates referred to the Department will participate in a selection interview. Any candidate selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check as well as a medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. INFORMATION ABOUT PROOF OF EDUCATION Any successful candidate selected by the hiring department will be required to submit proof of education (i.e., original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Positions in this classification are not represented by a bargaining group and are designated as confidential. The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Confidential Non-Management Employees CONF Benefits Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: 4/29/2024 5:00 PM Pacific
Apr 09, 2024
Full Time
Description EXECUTIVE ASSISTANT Full-Time Regular Employment Opportunity This classification has been designated as confidential. In addition to the base pay indicated above, individuals in this classification receive a 3.5% confidential premium. The final filing date is April 29, 2024, at 5:00 pm or after receiving 100 qualified applicants, whichever is first . We are looking for a talented and experienced professional to be an Executive Assistant to support the City Manager and Assistant City Manager. We are seeking a candidate with experience supporting high-level executives within an organization. Someone with the ability to act on the behalf of multiple executives, handling communication, scheduling, and other administrative tasks in support of operations in the Office of the City Manager. We are seeking individuals with distinct skills in organizational capabilities, time management, presentation development, technical knowledge of the specific area of assignment, customer relationship management, excellent writing skills, data entry skills, travel and logistics management, and communication skills. Working for the City of Sunnyvale as an Executive Assistant is both challenging and rewarding and you are provided an opportunity to invest in the community and see the results of your work. Essential Job Functions (May include, but are not limited to, the following): Coordinate administrative details for the Office of the City Manager, including such tasks as maintaining calendars, arranging meetings, compiling agendas, making arrangements for travel and lodging, coordinating schedules, and other similar duties, as assigned. Assist with maintaining contact and communications with officials, the public, and with City employees. Coordinate special and on-going projects. Assemble, check, verify, compile, and review data. Perform research and entry-level analysis. Prepare and deliver oral summaries and written reports. May plan, prioritize, assign, supervise and review the work of staff involved in the performance of a wide variety of clerical and administrative support activities. Create and write memos, letters, and various documents, as assigned. Monitor Customer Relationship Management system and AnswerPoint system phone and email accounts to review, forward, and reply to constituent inquiries. Perform duties normally associated with secretarial positions, including (but not limited to) drafting correspondence and reports, maintaining files and records, receiving guests, and answering phones. WORKING CONDITIONS Position requires sitting, walking, standing, bending, squatting, climbing, kneeling, and twisting in the performance of daily activities. The position also requires hand manipulation in simple grasping, pushing and pulling, and fine manipulation. The position requires repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading reports, work related documents using a computer. Acute hearing is required when providing phone and in person customer service. The need to lift, drag and push files, paper, books and documents weighing up to 25 pounds is also required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation. Minimum Qualifications Education and Experience The minimum qualifications for education and experience can be met in the following way: Graduation from high school or the tested equivalent, AND Six years of responsible administrative work, at least one of which has been in support of management at the senior executive level. A Bachelor's Degree from an accredited college or university in public administration, business administration, or a related field may substitute for two years of experience performing responsible administrative work. Knowledge of: Advanced office management principles and practices. Principles and practices of supervision, training, and performance evaluation. Principles and practices of analysis and research methodology. Principles of records management. Skill in: Exercising good judgment. Performing research and analysis, and making recommendations. Recognizing priorities and taking appropriate action. Establishing and maintaining effective working relationships. Giving presentations to small groups. Organizing and maintaining accurate records and filing systems. Collecting, organizing, and analyzing data, and presenting results in an understandable manner. Handling multiple, simultaneous tasks. Learning, interpreting, and explaining rules and regulations. Using tact and discretion. Maintaining confidentiality. Operating a variety of office equipment. Using common office applications associated with personal computers. Providing excellent customer service. Working with minimal supervision. Ability to: Problem solve and make decisions; compile and analyze data. Understand various City government documents such as memos, reports, agenda, and minutes. Communicate effectively, both orally and in writing. Work independently and as a team member. Implement a shared approach to accomplishing the mission of work in the Office of the City Manager. Willingness to: Work occasional overtime or on weekends and/or holidays. Licenses/Certificates: Possession and continued maintenance of a valid class C California driver's license or the ability to provide alternate transportation as approved by the appointing authority and a safe driving record. DESIRABLE QUALIFICATIONS: Administrative or staff services experience in local government. An Associate's or Bachelor's Degree from an accredited college or university. Application and Selection Process APPLICATION PROCESS If you are interested in this opportunity, please submit a City of Sunnyvale employment application, responses to the supplemental questions to the Department of Human Resources no later than Monday, April 29 by 5:00 pm or after receiving 100 qualified applicants, whichever is first . (postmarks or faxes are not accepted). Candidates are asked to fully describe any training, education, experience or skills relevant to this position. Electronic applications may be submitted on-line through the City's employment page at www.Sunnyvale.ca.gov , click jobs. Incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the examination process, which may consist of an oral exam and scheduled for May 15, 2024 . (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Candidates who receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Candidates referred to the Department will participate in a selection interview. Any candidate selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check as well as a medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. INFORMATION ABOUT PROOF OF EDUCATION Any successful candidate selected by the hiring department will be required to submit proof of education (i.e., original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Positions in this classification are not represented by a bargaining group and are designated as confidential. The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Confidential Non-Management Employees CONF Benefits Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: 4/29/2024 5:00 PM Pacific
PLACER COUNTY, CA
Auburn, California, United States
Introduction Living in Placer County from Placer County Video Portal Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION The Placer County Community Development Resource Agency is accepting applications for Assistant Community Development Technician and Associate Community Development Technician to fill two vacancies in Auburn, CA. Each level in this job series has different minimum qualifications. To be considered for the Assistant level, the Associate level, or both levels, you must complete and submit separate applications and supplemental questionnaires for each recruitment: Assistant Community Development Technician #2024-11719-01 Associate Community Development Technician #2024-11720-01 Planning Division: This position will be assigned to perform duties related to planning functions and services within the Community Development Resource Agency. This position will be responsible to provide information to the public regarding applicable zoning regulations, general plan and community plan requirements, and procedures related to the permitting and land development process. It will also conduct building site plan reviews, review and approve business licenses, and prepare professional correspondences. While not required, the ideal candidate will possess knowledge and/or some experience in planning and zoning. Building Division: This position will be assigned to perform duties related to building functions and services within the Community Development Resource Agency. The position will be primarily assigned to support Building Services Plan Check operations and will be responsible for providing information to the public regarding the application, review, and issuance of building permits, answering general building related questions, performing preliminary review of construction documents to ensure plan completeness, and preparing professional correspondence to coworkers, applicants, and outside agencies. The ideal candidate will possess excellent customer service skills and either have a background in or a willingness to learn the administrative functions associated with the acceptance, review, and issuance of building permits. The eligible lists established as a result of these recruitments may be used to fill additional vacancies as they arise, subject to position-specific requirements. *This classification is scheduled to receive a general wage increase of 4.0% in June 2024. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Placer Public Employees Organization (PPEO) benefits . For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website. DEFINITION To receive, review, and process a variety of permits in one or more specialized land use areas; to perform a variety of research related to the permitting process, land development issues, and County requirements and regulations; and depending on assignment, to provide information and explanation to the public by telephone and at the public counter regarding permitting requirements and process and County requirements and regulations. DISTINGUISHING CHARACTERISTICS This is the first working level in the Community Development Technician series. This class is distinguished from the Associate level by performance of the more routine tasks and duties assigned to positions within the series that do not require an in-depth and comprehensive knowledge of building, planning, engineering and surveying or wastewater related codes and terminology or by the performance of duties involving less complex permitting tasks. Positions may be assigned to perform duties related to building, planning, engineering and surveying or wastewater services. Depending on assignment, employees at this level may not be expected to perform with the same independence of direction and judgment on matters allocated to higher level classifications either because the duties are more transactional or the permitting process is less complex. SUPERVISION RECEIVED AND EXERCISED Receives supervision from department management or supervisory staff and may receive technical or functional supervision from other technical or professional personnel. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Accepts applications for structural and wastewater permits and begins permitting process by entering information into land use system to initiate permit; assigns permit numbers; and accepts fees. Accepts and logs commercial and residential plans and associated documents for plan checking; processes, prepares, and issues permits; makes mathematical calculations related to permit and associated fees; accepts fees and issues receipts for permits; balances and prepares daily deposit of fees collected. Bills for service charges that are exempt from property taxes. Accepts and processes a variety of applications and reviews for compliance with land use standards and regulations. Performs site plan review. Performs parcel, permit and zoning research and/or permit history regarding parcel zoning, land use and subdivision restrictions to the public which may involve multiple County departments. Reviews commercial and home occupation business licenses for compliance with land use standards and regulations. Tracks a variety of information including inspection schedules. Gathers and interprets utility line information; locates utility easements and other encumbrance lines on maps. Reviews as-built maps prior to issuing permits; updates maps and Assessor's pages as needed. Makes preliminary determinations regarding environmental review requirements; provides information regarding environmental review process to customers. Provides information to customers regarding hearing process and pre-development meetings. Builds and maintains positive working relationships with coworkers, other County employees, and the public using principles of good customer services. Prepares correspondence and notifications providing and requesting information from customers related to application materials and permit. Provides information to the public by telephone or at the public counter regarding applicable ordinances, regulations, requirements, and procedures related to the permitting and land development process and County regulations and requirements; assists the public in completing and processing various permits. Interacts with other County departments and/or outside agencies as needed. Prepares and distributes a variety of self-help related materials pertaining to the permitting process. Performs related duties as assigned. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience: One year of general office support experience that involved substantial public contact. Experience related to community development activities and functions highly desirable. Training: Equivalent to the completion of the twelfth grade. Additional specialized training or coursework in drafting, principles of real estate, planning, construction, geometry, trigonometry, physics, hydrology, economics, demography, or related field is highly desirable. Required License and Certificate: May need to possess a valid driver’s license as required depending on the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles and practices of customer service and public contact. Basic arithmetic and mathematical calculations. Clear, effective and correct use of oral and written English including spelling grammar, vocabulary and punctuation. Advanced operation of varied office equipment including computers and associated word processing, spreadsheets, and specialized application. Methods of filing and tracking information. Letter composition. Ability to: On a continuous basis, sit at a desk and/or stand at counter for long periods of time; intermittently twist and reach office equipment; write and use keyboard to communicate through written means; and occasionally lift moderate weight. On a continuous basis, know and understand assigned aspects of the job; identify and interpret technical and numerical permit processing activities; explain permitting process and procedures and County regulations and requirements to the public. Obtain information through interviews and dialogue; work fairly and courteously with the public; simultaneously process multiple permits; and work effectively with frequent interruption. Use a variety of modern office equipment, including but not limited to, computer, calculator, typewriter, telephone, facsimile machine, microfilm reader/printer, and photocopy machine. Communicate clearly and concisely, both orally and in writing. Clearly and concisely explain permit requirements and procedures to those less knowledgeable. Establish and maintain effective working relationships with coworkers, supervisors, other County employees, outside agencies, and the public. Work with various cultural and ethnic groups in a tactful and effective manner. Analyze situations quickly and objectively and determine appropriate course of action. Effectively use automated permit systems. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Conclusion For questions regarding this recruitment, please contact Kristen Cannon, Administrative Technician, at kcannon@placer.ca.gov or (530) 886-4661. Closing Date/Time: 4/18/2024 5:00:00 PM
Mar 29, 2024
Full Time
Introduction Living in Placer County from Placer County Video Portal Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION The Placer County Community Development Resource Agency is accepting applications for Assistant Community Development Technician and Associate Community Development Technician to fill two vacancies in Auburn, CA. Each level in this job series has different minimum qualifications. To be considered for the Assistant level, the Associate level, or both levels, you must complete and submit separate applications and supplemental questionnaires for each recruitment: Assistant Community Development Technician #2024-11719-01 Associate Community Development Technician #2024-11720-01 Planning Division: This position will be assigned to perform duties related to planning functions and services within the Community Development Resource Agency. This position will be responsible to provide information to the public regarding applicable zoning regulations, general plan and community plan requirements, and procedures related to the permitting and land development process. It will also conduct building site plan reviews, review and approve business licenses, and prepare professional correspondences. While not required, the ideal candidate will possess knowledge and/or some experience in planning and zoning. Building Division: This position will be assigned to perform duties related to building functions and services within the Community Development Resource Agency. The position will be primarily assigned to support Building Services Plan Check operations and will be responsible for providing information to the public regarding the application, review, and issuance of building permits, answering general building related questions, performing preliminary review of construction documents to ensure plan completeness, and preparing professional correspondence to coworkers, applicants, and outside agencies. The ideal candidate will possess excellent customer service skills and either have a background in or a willingness to learn the administrative functions associated with the acceptance, review, and issuance of building permits. The eligible lists established as a result of these recruitments may be used to fill additional vacancies as they arise, subject to position-specific requirements. *This classification is scheduled to receive a general wage increase of 4.0% in June 2024. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Placer Public Employees Organization (PPEO) benefits . For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website. DEFINITION To receive, review, and process a variety of permits in one or more specialized land use areas; to perform a variety of research related to the permitting process, land development issues, and County requirements and regulations; and depending on assignment, to provide information and explanation to the public by telephone and at the public counter regarding permitting requirements and process and County requirements and regulations. DISTINGUISHING CHARACTERISTICS This is the first working level in the Community Development Technician series. This class is distinguished from the Associate level by performance of the more routine tasks and duties assigned to positions within the series that do not require an in-depth and comprehensive knowledge of building, planning, engineering and surveying or wastewater related codes and terminology or by the performance of duties involving less complex permitting tasks. Positions may be assigned to perform duties related to building, planning, engineering and surveying or wastewater services. Depending on assignment, employees at this level may not be expected to perform with the same independence of direction and judgment on matters allocated to higher level classifications either because the duties are more transactional or the permitting process is less complex. SUPERVISION RECEIVED AND EXERCISED Receives supervision from department management or supervisory staff and may receive technical or functional supervision from other technical or professional personnel. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Accepts applications for structural and wastewater permits and begins permitting process by entering information into land use system to initiate permit; assigns permit numbers; and accepts fees. Accepts and logs commercial and residential plans and associated documents for plan checking; processes, prepares, and issues permits; makes mathematical calculations related to permit and associated fees; accepts fees and issues receipts for permits; balances and prepares daily deposit of fees collected. Bills for service charges that are exempt from property taxes. Accepts and processes a variety of applications and reviews for compliance with land use standards and regulations. Performs site plan review. Performs parcel, permit and zoning research and/or permit history regarding parcel zoning, land use and subdivision restrictions to the public which may involve multiple County departments. Reviews commercial and home occupation business licenses for compliance with land use standards and regulations. Tracks a variety of information including inspection schedules. Gathers and interprets utility line information; locates utility easements and other encumbrance lines on maps. Reviews as-built maps prior to issuing permits; updates maps and Assessor's pages as needed. Makes preliminary determinations regarding environmental review requirements; provides information regarding environmental review process to customers. Provides information to customers regarding hearing process and pre-development meetings. Builds and maintains positive working relationships with coworkers, other County employees, and the public using principles of good customer services. Prepares correspondence and notifications providing and requesting information from customers related to application materials and permit. Provides information to the public by telephone or at the public counter regarding applicable ordinances, regulations, requirements, and procedures related to the permitting and land development process and County regulations and requirements; assists the public in completing and processing various permits. Interacts with other County departments and/or outside agencies as needed. Prepares and distributes a variety of self-help related materials pertaining to the permitting process. Performs related duties as assigned. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience: One year of general office support experience that involved substantial public contact. Experience related to community development activities and functions highly desirable. Training: Equivalent to the completion of the twelfth grade. Additional specialized training or coursework in drafting, principles of real estate, planning, construction, geometry, trigonometry, physics, hydrology, economics, demography, or related field is highly desirable. Required License and Certificate: May need to possess a valid driver’s license as required depending on the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles and practices of customer service and public contact. Basic arithmetic and mathematical calculations. Clear, effective and correct use of oral and written English including spelling grammar, vocabulary and punctuation. Advanced operation of varied office equipment including computers and associated word processing, spreadsheets, and specialized application. Methods of filing and tracking information. Letter composition. Ability to: On a continuous basis, sit at a desk and/or stand at counter for long periods of time; intermittently twist and reach office equipment; write and use keyboard to communicate through written means; and occasionally lift moderate weight. On a continuous basis, know and understand assigned aspects of the job; identify and interpret technical and numerical permit processing activities; explain permitting process and procedures and County regulations and requirements to the public. Obtain information through interviews and dialogue; work fairly and courteously with the public; simultaneously process multiple permits; and work effectively with frequent interruption. Use a variety of modern office equipment, including but not limited to, computer, calculator, typewriter, telephone, facsimile machine, microfilm reader/printer, and photocopy machine. Communicate clearly and concisely, both orally and in writing. Clearly and concisely explain permit requirements and procedures to those less knowledgeable. Establish and maintain effective working relationships with coworkers, supervisors, other County employees, outside agencies, and the public. Work with various cultural and ethnic groups in a tactful and effective manner. Analyze situations quickly and objectively and determine appropriate course of action. Effectively use automated permit systems. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Conclusion For questions regarding this recruitment, please contact Kristen Cannon, Administrative Technician, at kcannon@placer.ca.gov or (530) 886-4661. Closing Date/Time: 4/18/2024 5:00:00 PM
TEXAS PARKS AND WILDLIFE
Sabine Pass, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Administrative Assistant I-VI Army 15P, 42A, 56M, 68G, 420A Administrative Assistant I-VI Navy AZ, LS, LSS, MC, PS, RP, SN, YN, YNS, 741X Administrative Assistant I-VI Coast Guard YN, PERS Administrative Assistant I-VI Marine Corps 0100, 0111, 3372, 3381, 6046, 0170, 4430 Administrative Assistant I-VI Air Force 3F5X1, 8A200 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Jim Cisneros, (346) 616-8587 PHYSICAL WORK ADDRESS: Sea Rim State Park, 19335 TX-87, Sabine Pass, TX 77655 GENERAL DESCRIPTION : Under the direction of the Assistant Park Superintendent, this position performs complex (journey-level) administrative support work and responsible for coordinating and managing the daily business operations of Sea Rim State Park. Provides customer service, collects fees, registers park visitors and provides general park information. Performs administrative and purchasing duties including preparing reports, maintenance and reconciliation of procurement logs, petty cash accounts and expenditures. Complies with fiscal control policies and procedures. Assists with human resource management duties including training and providing guidance to administrative staff and volunteers. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS : Education : Graduation from High School or GED. Experience : Three years' experience performing administrative support duties. Licensure : If driving is required, applicant must possess a valid State driver's license. ACCEPTABLE SUBSTITUTIONS : Experience : Thirty semester hours from an accredited college or university may substitute for one year of the required experience. PREFERRED QUALIFICATIONS : Education : Graduation from an accredited college or university with a Bachelor's degree. Experience : Three years' experience of progressively responsible and advanced office management to include accounting practices, preparing correspondence, providing reports, customer service, public relations, and collection and control of revenue; Three years' experience using personal computers, including Microsoft Office to included word processing and spreadsheet software; Experience in training and supervising employees and/or volunteers; Experience in customer service and working with the public. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge of general office management, administrative processes, and clerical procedures and accepted practices; Knowledge of fiscal control procedures; Knowledge of accounting principles and accepted practices; Knowledge of budget management, tracking, forecasting and monitoring; Skill in effective verbal and written communication; Skill in using MS Word, Excel and Outlook; Skill in using standard office equipment; Skill in providing quality customer service in a courteous and professional manner; Skill in identifying, researching and compiling information; Skill in working independently and using sound judgment in decision making; Skill in interpreting, analyzing and explaining organizational policies and procedures; Skill in using initiative to accomplish tasks; Skill in meeting deadlines; Skill in coaching others; Skill in planning, assigning and/or supervising the work of others; Ability to maintain strict confidentiality; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to work independently with little or no supervision; Ability to handle cash transactions accurately and account for revenue collected; Ability to work as a member of a team; Ability to handle emergencies, complaints, and large groups of people; Ability to work under stressful conditions; Ability to conduct promotional and marketing activities for the park and the store; Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS : Required to work in a public park with overnight camping and day use; Required to work 40 hours per week, includes various schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays; Required to work overtime as necessary; Required to perform manual labor including, lifting supplies and materials up to 20 lbs.; Required to travel 5% with possible overnight stays; May be required to operate a State vehicle; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Apr 25, 2024, 11:59:00 PM
Mar 29, 2024
Full Time
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Administrative Assistant I-VI Army 15P, 42A, 56M, 68G, 420A Administrative Assistant I-VI Navy AZ, LS, LSS, MC, PS, RP, SN, YN, YNS, 741X Administrative Assistant I-VI Coast Guard YN, PERS Administrative Assistant I-VI Marine Corps 0100, 0111, 3372, 3381, 6046, 0170, 4430 Administrative Assistant I-VI Air Force 3F5X1, 8A200 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Jim Cisneros, (346) 616-8587 PHYSICAL WORK ADDRESS: Sea Rim State Park, 19335 TX-87, Sabine Pass, TX 77655 GENERAL DESCRIPTION : Under the direction of the Assistant Park Superintendent, this position performs complex (journey-level) administrative support work and responsible for coordinating and managing the daily business operations of Sea Rim State Park. Provides customer service, collects fees, registers park visitors and provides general park information. Performs administrative and purchasing duties including preparing reports, maintenance and reconciliation of procurement logs, petty cash accounts and expenditures. Complies with fiscal control policies and procedures. Assists with human resource management duties including training and providing guidance to administrative staff and volunteers. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS : Education : Graduation from High School or GED. Experience : Three years' experience performing administrative support duties. Licensure : If driving is required, applicant must possess a valid State driver's license. ACCEPTABLE SUBSTITUTIONS : Experience : Thirty semester hours from an accredited college or university may substitute for one year of the required experience. PREFERRED QUALIFICATIONS : Education : Graduation from an accredited college or university with a Bachelor's degree. Experience : Three years' experience of progressively responsible and advanced office management to include accounting practices, preparing correspondence, providing reports, customer service, public relations, and collection and control of revenue; Three years' experience using personal computers, including Microsoft Office to included word processing and spreadsheet software; Experience in training and supervising employees and/or volunteers; Experience in customer service and working with the public. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge of general office management, administrative processes, and clerical procedures and accepted practices; Knowledge of fiscal control procedures; Knowledge of accounting principles and accepted practices; Knowledge of budget management, tracking, forecasting and monitoring; Skill in effective verbal and written communication; Skill in using MS Word, Excel and Outlook; Skill in using standard office equipment; Skill in providing quality customer service in a courteous and professional manner; Skill in identifying, researching and compiling information; Skill in working independently and using sound judgment in decision making; Skill in interpreting, analyzing and explaining organizational policies and procedures; Skill in using initiative to accomplish tasks; Skill in meeting deadlines; Skill in coaching others; Skill in planning, assigning and/or supervising the work of others; Ability to maintain strict confidentiality; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to work independently with little or no supervision; Ability to handle cash transactions accurately and account for revenue collected; Ability to work as a member of a team; Ability to handle emergencies, complaints, and large groups of people; Ability to work under stressful conditions; Ability to conduct promotional and marketing activities for the park and the store; Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS : Required to work in a public park with overnight camping and day use; Required to work 40 hours per week, includes various schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays; Required to work overtime as necessary; Required to perform manual labor including, lifting supplies and materials up to 20 lbs.; Required to travel 5% with possible overnight stays; May be required to operate a State vehicle; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Apr 25, 2024, 11:59:00 PM