Community Resident Engagement Specialist/Outreach Coordinator - Administrative Analyst/Specialist - Exempt I (Temporary through (514376)

  • Cal State University (CSU) East Bay
  • Hayward, California
  • May 21, 2022
Full Time Administrative Analysis and Research Clerical and Administrative Support Human and Social Services

Job Description


Salary and Benefits

The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $3 ,897.00/month to $5,474.00 /month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 13 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 15,800 students, Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

Under the supervision of the Executive Director of Hayward Promise Neighborhoods (HPNs), the Community Resident Engagement Specialist (CRES) will lead and facilitate comprehensive strategies for resident engagement and leadership across all aspects of the work with a focus on cradle-to-career education outreach. The individual will work to deepen trust and credibility among community residents, the University and other HPNs partners, especially educational institutions. This position will develop and maintain contacts with partners and community leaders as a basis of extending and strengthening community understanding and support of the Hayward Promise Neighborhoods initiative.

The primary work in this position will be to work collaboratively with the HPNs Principal Investigator, Executive Director and the Directors of the three HPNs networks - Early Learning Network (ELN), Cradle to Career Educational Reform network (C2CERN) and Neighborhood Health and Empowerment Network (NHEN) to embed resident engagement and leadership in their work to achieve the mission and vision and sustainability of HPNs.


Community Resident Engagement:
  • Develop and implement a comprehensive plan in collaboration with the PI, Executive Director, Project Manager and Implementation Team to strengthen effective and authentic resident engagement and leadership throughout the project
  • Strengthen and enhance current connections and relationships in the Hayward Promise Neighborhood
  • Facilitate and lead all HPN partners and governance structures to include residents in project data and evaluation, accountability and decision-making
  • Recruit, train and sustain a group of core residents in the implementation of HPN work
  • Facilitate and lead best practice strategies for reaching community residents from multiple racial, ethnic, and language groups
  • Work alongside other partners to build and sustain full-service community schools and support and collaborate with parent leaders assigned to those schools
  • Develop best practices around community survey development and data collection processes and outcomes
  • Develop collaborative relationships with the Directors of the three HPN networks
  • Communicate with colleagues on other sites in the Promise Neighborhood initiative
  • Develop an understanding of the data systems being used to monitor progress of the project and work with the Data Manager to interpret and effectively share that data throughout the community and partnerships
  • Strengthen and enhance current connections and relationships in Hayward Promise Neighborhoods in all areas with a focus on aligning educational services supporting college/career outcomes.
  • Support and model best practices and engage families in a multi-cultural community. Develop activities to engage community members' understanding of the value of accessing educational opportunities and learn how to navigate postsecondary opportunities.
  • Engage community members and parents/guardians to come forward in a safe confidential space to share issues and concerns and access services as needed by establishing office hours to meet with community members individually and coordinating workshops and other activities in collaboration with partners.

Education Outreach:
  • Support the Executive Director with developing a strategy to sustain and strengthen college/career and postsecondary attainment and completion programs. Help with the coordination of the Cradle-to-Career Educational Reform Network (C2CERN)
  • Inform HPN programs based on community feedback and opportunities.
  • Support HPN programs connecting students to postsecondary opportunities at CSUEB and beyond.
  • Cultivate and maintain strong relationships with CSUEB offices and HPN partners supporting college and career opportunities.
  • Serve as a point of contact for educational partners as needed.
  • Help develop partnerships with organizations with expertise in areas of common interest, and others in the service field
  • Represent HPN in regional and statewide collaboratives and community events as needed (examples: Chabot Area Counseling Collaborating and the Northern California College Promise Coalition)
  • Manage sensitive information pertaining to policies and procedures impacting HPN programs and partners

  • Attend all monthly Implementation Team (IT) meetings and network meetings. Prepare data and narrative reports on progress of HPNs work in the areas of educational services and postsecondary programs.
  • Assist with the facilitation of all HPNs partners and governance structures to include residents in the HPNs work.
  • Attend meetings as requested where PI, Executive Directors or other HPNs staff are presenting.
  • Communicate with colleagues on other sites (both nationally and statewide) in the Promise Neighborhood initiative doing similar work.
  • Attend weekly HPNs staff meetings.

Minimum Qualifications
  • Bachelor's degree
  • General knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.

Preferred Skills and Knowledge
  • Masters in Education, Counseling, or related field
  • Strong Interpersonal skills
  • Apply sound judgment, discretion, confidentiality and initiative in performing tasks and representing HPNs.
  • Recognize when information is appropriate for public distribution and when it needs to be kept confidential.
  • Knowledge of Family Educational Rights and Privacy Act (FERPA) requirements, postsecondary admissions and financial aid (FAFSA), and/or early learning opportunities.
  • Experience coordinating collaboratives across agencies and programs, especially K-12 and postsecondary institutions, and/or agencies supporting families and children from birth.
  • Ability to work in a confidential environment, maintain client confidentiality, and work within legal and ethical guidelines.
  • Excellent written, oral, and presentation skills.
  • Strong computer/technology skills (Excel, PowerPoint, etc.)
  • Excellent interpersonal skills in a multicultural environment, with emphasis on social justice and human rights.
  • Ability to use statistical analysis software for data analysis and online surveys.
  • Strong organizational skills and detail oriented.
  • Ability to work irregular hours, including some evenings, weekends, and off-campus.
  • Ability to calmly respond to crisis situations

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website at

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at:


Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.

CSU Vaccination Policy

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat. com/policy/9779821/latest/ and questions may be sent to

Closing Date/Time: Open until filled

Job Address

Hayward, California 94542 United States View Map