Deschutes County
Bend, Oregon, United States
Summary ABOUT THE DEPARTMENT: Our mission is to provide prompt assistance in a caring, resourceful and professional manner to those we serve. The Deschutes County 9-1-1 Service District became a consolidated public safety dispatching agency in 1988, taking all calls for police, fire, and medical service assistance in Deschutes County. The District dispatches for 15 police and fire/emergency medical services (EMS) agencies and works closely with the U.S. Forest Service, AirLink, Life Flight, Oregon State Police, and other State and Federal entities. Are you interested in joining a talented team and serving your community? If so, we invite you to review additional information by clicking HERE. ABOUT THE COUNTY: We know where you choose to live, work and play matters. Deschutes County is one of the largest employers in Central Oregon and the largest municipal government in the region. Our dedicated and passionate workforce of more than 1,100 employees provide County services in a number of departments, divisions, and offices. Located in the heart of Central Oregon, between the towering Cascade Mountain Range to the west and the high desert plateau to the east, Deschutes County is the outdoor recreation capital of Oregon. We enjoy a renowned quality of life, with big-city opportunities and small-town neighborhoods. ABOUT THE JOB: The 9-1-1 Call Taker is the first person that talks to a person in an emergency. They are the critical decision maker in properly assessing the situation, interviewing the caller and getting the information entered into the Computer Aided Dispatch (CAD) system to be dispatched out to police, fire or medical. The 9-1-1 Call Taker provides computer-aided emergency and non-emergency dispatch services for all local law enforcement, fire, and emergency medical services agencies within Deschutes County. Dispatchers operate complex communications equipment, multi-line telephone systems and computer terminals to access and input information. This position requires the ability to maintain accuracy and speed while performing job duties, often under stressful situations. Key Responsibilities: Receives and processes incoming telephone calls, and texts, often during high-call volume periods, from people requesting emergency and non-emergency police, fire, and Emergency Medical Service (EMS) assistance in a courteous, accurate, efficient, and timely manner. Enters information into a computer aided dispatch system in an accurate and timely manner. Makes effective, immediate decisions regarding life-threatening situations based on highly complex rules, regulations, and procedures. What You Will Bring: Knowledge of or experience with: Strong emotional intelligence with a history of honest and ethical decision-making. Interpersonal skills to discern callers' situations and assure an accurate, appropriate, and timely response by responders. A minimum basic knowledge of geography or the ability to learn geography in a timely manner. Excellent listening skills and the ability to communicate clearly. Ability to adapt and communicate effectively with diverse public. Ability to manage your time and assignments. Skill in: Thinking quickly and independently in emergency situations that require multiple decisions for action. Coordinating computer systems to access and enhance information provided to responders. Operation of multiple and complex telephone, radio, and computer equipment/systems. *This posting is not meant to be an all-inclusive list of duties and responsibilities, but rather constitutes a general definition of the position's scope and function. Notification to all candidates will be sent via email and/or text only. Please opt in for text messaging or check your email and your Governmentjobs.com account for application status. Review the full job description by clicking HERE. Compensation The starting hourly rate is $25.4433. Salary range during initial training is $4,410.09 to $5,628.44 per month for a 173.33 hour work month. Hourly rate is increased to $29.4536 upon completion of police dispatch training (about 6-12 months, Public Safety Dispatcher I); and $30.9263 upon completion of fire dispatch training (which usually occurs within the first two years of employment, Public Safety Dispatcher II). Dispatchers may also earn up to an additional 6% of their base salary when they obtain their intermediate certification and 11% of their base salary when they obtain their advanced certification through DPSST. At the top step with possession of an advanced certification, a Public Safety Dispatcher II can expect to earn over $95,000.00 per year. For those currently possessing DPSST Certification as a Telecommunicator, certificate pay begins upon hire date and will receive an additional: 6% - for Intermediate certification. 11% - for Advanced certification. Out of State Certified applicants will receive certification pay as soon as certification is granted by DPSST. Lateral certified applicants with 36 months or more experience begin at pay step 2 - $26.7151 per hour. Hours will increase to 182.50 per month after the initial training period. Excellent County benefit package when eligible. This position is available immediately. This is a union represented position, for additional information, please click HERE . BENEFITS: Our robust health plan is offered at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents, which includes an innovative on-site clinic, pharmacy, and wellness and wellbeing services. Additionally, we include life insurance, retirement (PERS), generous paid time-off (14-18 hours/month to start, pro-rated for part-time), holidays, and professional development opportunities. Please click HERE for full benefit details. Minimum Qualifications High school diploma or GED equivalent; Must be 18 years of age by hire date; Must accurately type a minimum of 42 words per minute. To qualify for employment with the 9-1-1 Service District, candidates must: Pass a drug screening; a hearing and vision exam; a thorough background, employment, and criminal history investigation; and a psychological examination. Meet the requirements as outlined in Oregon Administrative Rule 259-008-0300 Possess or obtain all required state certificates and licenses within the probationary period, and maintain thereafter. Certification as an Oregon Department of Public Safety Standards and Training (DPSST) Basic Telecommunicator, Emergency Medical Dispatcher and Emergency Fire Dispatcher. CPR and First Aid certification. Law Enforcement Data System (LEDS) certification. Necessary Special Requirements Possession of or ability to obtain a valid Oregon driver's license within 30 days of hire date. The employment offer will be contingent upon presentation of an acceptable and verifiable driver's license, pre-employment screening for criminal history, driving history, and controlled substances (NOTE: Positive test results for marijuana use may result in rescission of a contingent offer of employment). This screening must be completed with satisfactory findings in order for a formal offer of employment to be extended. Must pass a driving record review and criminal history background. A current driver's license, state of issue, and date of birth are required . Candidates who wish to be considered for this position must include an accurate driver's license number, state of origin, and date of birth in the Supplemental Question portion of the application. Physical Requirements : Must meet the physical requirements as outlined in Oregon Administrative Rule 259-008-0011. Most work in this classification series occurs under a stressful, high activity office environment where concentration and focus are required for long periods of time. There is often little opportunity to talk to co-workers. Work is performed in an area with moderate noise and lighting fluctuations with restrictions to the workstation. Excellent County benefit package when eligible. Deschutes Countyoffers eligible employeesa comprehensive healthcare package that covers medical, prescription, dental, and vision coverage at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents. Coverage becomes effective the first of the month following1month of employment. Included in the health care package is the Deschutes Onsite Clinic (DOC), which provides a wide range of health, wellness, and primary care services to employees and their dependents. The DOC offers convenient hours and no out-of-pocket costs to patients. The DOC Pharmacy is a full service pharmacy available to employees and dependents to have their prescriptions filled at a discounted co-pay. In addition to the health care package, DeschutesCounty provides a generous and comprehensive benefits program to eligible employees. Employer paid benefit offerings include: Life Insurance for employee and dependents Accidental Death and Dismemberment Insurance Long-term Disability Insurance Employee Assistance Program Retirement Program through Oregon PERS Time Management Leave Employee paid voluntary benefit offerings include: 125 Flexible Spending Program 457 Deferred Compensation Program Supplemental Life and Accident Insurance To learn more about Deschutes County's generous benefit offerings, please visit www.deschutes.org/hr and click on Employee Benefits. Closing Date/Time: 7/31/2024 11:59 PM Pacific
Summary ABOUT THE DEPARTMENT: Our mission is to provide prompt assistance in a caring, resourceful and professional manner to those we serve. The Deschutes County 9-1-1 Service District became a consolidated public safety dispatching agency in 1988, taking all calls for police, fire, and medical service assistance in Deschutes County. The District dispatches for 15 police and fire/emergency medical services (EMS) agencies and works closely with the U.S. Forest Service, AirLink, Life Flight, Oregon State Police, and other State and Federal entities. Are you interested in joining a talented team and serving your community? If so, we invite you to review additional information by clicking HERE. ABOUT THE COUNTY: We know where you choose to live, work and play matters. Deschutes County is one of the largest employers in Central Oregon and the largest municipal government in the region. Our dedicated and passionate workforce of more than 1,100 employees provide County services in a number of departments, divisions, and offices. Located in the heart of Central Oregon, between the towering Cascade Mountain Range to the west and the high desert plateau to the east, Deschutes County is the outdoor recreation capital of Oregon. We enjoy a renowned quality of life, with big-city opportunities and small-town neighborhoods. ABOUT THE JOB: The 9-1-1 Call Taker is the first person that talks to a person in an emergency. They are the critical decision maker in properly assessing the situation, interviewing the caller and getting the information entered into the Computer Aided Dispatch (CAD) system to be dispatched out to police, fire or medical. The 9-1-1 Call Taker provides computer-aided emergency and non-emergency dispatch services for all local law enforcement, fire, and emergency medical services agencies within Deschutes County. Dispatchers operate complex communications equipment, multi-line telephone systems and computer terminals to access and input information. This position requires the ability to maintain accuracy and speed while performing job duties, often under stressful situations. Key Responsibilities: Receives and processes incoming telephone calls, and texts, often during high-call volume periods, from people requesting emergency and non-emergency police, fire, and Emergency Medical Service (EMS) assistance in a courteous, accurate, efficient, and timely manner. Enters information into a computer aided dispatch system in an accurate and timely manner. Makes effective, immediate decisions regarding life-threatening situations based on highly complex rules, regulations, and procedures. What You Will Bring: Knowledge of or experience with: Strong emotional intelligence with a history of honest and ethical decision-making. Interpersonal skills to discern callers' situations and assure an accurate, appropriate, and timely response by responders. A minimum basic knowledge of geography or the ability to learn geography in a timely manner. Excellent listening skills and the ability to communicate clearly. Ability to adapt and communicate effectively with diverse public. Ability to manage your time and assignments. Skill in: Thinking quickly and independently in emergency situations that require multiple decisions for action. Coordinating computer systems to access and enhance information provided to responders. Operation of multiple and complex telephone, radio, and computer equipment/systems. *This posting is not meant to be an all-inclusive list of duties and responsibilities, but rather constitutes a general definition of the position's scope and function. Notification to all candidates will be sent via email and/or text only. Please opt in for text messaging or check your email and your Governmentjobs.com account for application status. Review the full job description by clicking HERE. Compensation The starting hourly rate is $25.4433. Salary range during initial training is $4,410.09 to $5,628.44 per month for a 173.33 hour work month. Hourly rate is increased to $29.4536 upon completion of police dispatch training (about 6-12 months, Public Safety Dispatcher I); and $30.9263 upon completion of fire dispatch training (which usually occurs within the first two years of employment, Public Safety Dispatcher II). Dispatchers may also earn up to an additional 6% of their base salary when they obtain their intermediate certification and 11% of their base salary when they obtain their advanced certification through DPSST. At the top step with possession of an advanced certification, a Public Safety Dispatcher II can expect to earn over $95,000.00 per year. For those currently possessing DPSST Certification as a Telecommunicator, certificate pay begins upon hire date and will receive an additional: 6% - for Intermediate certification. 11% - for Advanced certification. Out of State Certified applicants will receive certification pay as soon as certification is granted by DPSST. Lateral certified applicants with 36 months or more experience begin at pay step 2 - $26.7151 per hour. Hours will increase to 182.50 per month after the initial training period. Excellent County benefit package when eligible. This position is available immediately. This is a union represented position, for additional information, please click HERE . BENEFITS: Our robust health plan is offered at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents, which includes an innovative on-site clinic, pharmacy, and wellness and wellbeing services. Additionally, we include life insurance, retirement (PERS), generous paid time-off (14-18 hours/month to start, pro-rated for part-time), holidays, and professional development opportunities. Please click HERE for full benefit details. Minimum Qualifications High school diploma or GED equivalent; Must be 18 years of age by hire date; Must accurately type a minimum of 42 words per minute. To qualify for employment with the 9-1-1 Service District, candidates must: Pass a drug screening; a hearing and vision exam; a thorough background, employment, and criminal history investigation; and a psychological examination. Meet the requirements as outlined in Oregon Administrative Rule 259-008-0300 Possess or obtain all required state certificates and licenses within the probationary period, and maintain thereafter. Certification as an Oregon Department of Public Safety Standards and Training (DPSST) Basic Telecommunicator, Emergency Medical Dispatcher and Emergency Fire Dispatcher. CPR and First Aid certification. Law Enforcement Data System (LEDS) certification. Necessary Special Requirements Possession of or ability to obtain a valid Oregon driver's license within 30 days of hire date. The employment offer will be contingent upon presentation of an acceptable and verifiable driver's license, pre-employment screening for criminal history, driving history, and controlled substances (NOTE: Positive test results for marijuana use may result in rescission of a contingent offer of employment). This screening must be completed with satisfactory findings in order for a formal offer of employment to be extended. Must pass a driving record review and criminal history background. A current driver's license, state of issue, and date of birth are required . Candidates who wish to be considered for this position must include an accurate driver's license number, state of origin, and date of birth in the Supplemental Question portion of the application. Physical Requirements : Must meet the physical requirements as outlined in Oregon Administrative Rule 259-008-0011. Most work in this classification series occurs under a stressful, high activity office environment where concentration and focus are required for long periods of time. There is often little opportunity to talk to co-workers. Work is performed in an area with moderate noise and lighting fluctuations with restrictions to the workstation. Excellent County benefit package when eligible. Deschutes Countyoffers eligible employeesa comprehensive healthcare package that covers medical, prescription, dental, and vision coverage at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents. Coverage becomes effective the first of the month following1month of employment. Included in the health care package is the Deschutes Onsite Clinic (DOC), which provides a wide range of health, wellness, and primary care services to employees and their dependents. The DOC offers convenient hours and no out-of-pocket costs to patients. The DOC Pharmacy is a full service pharmacy available to employees and dependents to have their prescriptions filled at a discounted co-pay. In addition to the health care package, DeschutesCounty provides a generous and comprehensive benefits program to eligible employees. Employer paid benefit offerings include: Life Insurance for employee and dependents Accidental Death and Dismemberment Insurance Long-term Disability Insurance Employee Assistance Program Retirement Program through Oregon PERS Time Management Leave Employee paid voluntary benefit offerings include: 125 Flexible Spending Program 457 Deferred Compensation Program Supplemental Life and Accident Insurance To learn more about Deschutes County's generous benefit offerings, please visit www.deschutes.org/hr and click on Employee Benefits. Closing Date/Time: 7/31/2024 11:59 PM Pacific
City of Galveston, TX
Galveston, Texas, United States
Job Description Under general supervision, performs various technical and staff support activities for the Police Department by answering incoming phone lines for both emergency and non-emergency numbers. Primary duties include, but are not limited to, processing and retrieving data from TCIC/NCIC System; monitoring incoming teletypes and other information as required by departmental and state guidelines; maintaining records in the Incode System for warrants by confirming information and marking served when required; and training new and existing employees in the regular course of daily responsibilities. ESSENTIAL FUNCTIONS : Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: Works a variety of schedules in a 24-hour, 7 days a week Communications Center which includes nights, weekends, and holidays. Telecommunicators are considered essential personnel that must work through emergency situations including hurricanes and natural disasters. Operates radio systems for Police, Fire, EMS, Fire Marshal, and after-hour City services. Operates a computer-aided dispatch system in conjunction with a radio system to dispatch information for departmental officials while constantly monitoring and maintaining contact with all field units. Relays and updates necessary information to appropriate City Departments and public safety agencies. Answer incoming multiline Emergency 911 telephone calls and deliver lifesaving medical instructions when needed. Process and retrieve data from TCIC/NCIC Systems and monitors incoming teletypes and other information as required by departmental and state guidelines. Trains new and existing employees in the regular course of daily responsibilities. Maintains specialized training certificates and licenses. Performs other related duties as assigned by the Communications Shift Leader or other Management personnel . Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; and performs other duties as required or assigned. Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency. KNOWLEDGE AND SKILLS: Knowledge: City organization, operations, policies, and procedures. Principles and practices of modern office systems. Law enforcement and public safety operations. TCIC/NCIC Systems and current City systems for teletypes and radio transmissions. Principles and practices of customer service. Business and personal computers; word processing and spreadsheet software; and other general office equipment and computer applications. Skill in: Handling both emergency and non-emergency situations with diplomacy, fairness, firmness, and sound judgment. Understanding and applying City policies and procedures, and applicable state and federal regulations. Explaining City policies and procedures while exercising the highest degree of confidentiality. Performing basic mathematical calculations. Establishing and maintaining cooperative working relationships with all levels within the City. Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High school diploma or equivalent required. Six months to one year of related experience preferred. Ability to pass CritiCall computerized testing. CritiCall is software that tests dispatcher, call taker, and telecommunicator applicants for critical skills and abilities necessary for success in today’s complex and stressful dispatching environment. LICENSE AND CERTIFICATION: Emergency Medical Dispatch Certification required. Basic Telecommunicator Certification from the Texas Commission on Law Enforcement (TCOLE) and have the ability to receive access from the National Crime Information Center required. PHYSICAL DEMANDS AND WORKING ENVIRONMENT: Work is performed in a standard office environment. May be required to lift and carry items weighing up to 10 pounds. Closing Date/Time: August 30, 2024 at 11:59 PM CST
Job Description Under general supervision, performs various technical and staff support activities for the Police Department by answering incoming phone lines for both emergency and non-emergency numbers. Primary duties include, but are not limited to, processing and retrieving data from TCIC/NCIC System; monitoring incoming teletypes and other information as required by departmental and state guidelines; maintaining records in the Incode System for warrants by confirming information and marking served when required; and training new and existing employees in the regular course of daily responsibilities. ESSENTIAL FUNCTIONS : Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: Works a variety of schedules in a 24-hour, 7 days a week Communications Center which includes nights, weekends, and holidays. Telecommunicators are considered essential personnel that must work through emergency situations including hurricanes and natural disasters. Operates radio systems for Police, Fire, EMS, Fire Marshal, and after-hour City services. Operates a computer-aided dispatch system in conjunction with a radio system to dispatch information for departmental officials while constantly monitoring and maintaining contact with all field units. Relays and updates necessary information to appropriate City Departments and public safety agencies. Answer incoming multiline Emergency 911 telephone calls and deliver lifesaving medical instructions when needed. Process and retrieve data from TCIC/NCIC Systems and monitors incoming teletypes and other information as required by departmental and state guidelines. Trains new and existing employees in the regular course of daily responsibilities. Maintains specialized training certificates and licenses. Performs other related duties as assigned by the Communications Shift Leader or other Management personnel . Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; and performs other duties as required or assigned. Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency. KNOWLEDGE AND SKILLS: Knowledge: City organization, operations, policies, and procedures. Principles and practices of modern office systems. Law enforcement and public safety operations. TCIC/NCIC Systems and current City systems for teletypes and radio transmissions. Principles and practices of customer service. Business and personal computers; word processing and spreadsheet software; and other general office equipment and computer applications. Skill in: Handling both emergency and non-emergency situations with diplomacy, fairness, firmness, and sound judgment. Understanding and applying City policies and procedures, and applicable state and federal regulations. Explaining City policies and procedures while exercising the highest degree of confidentiality. Performing basic mathematical calculations. Establishing and maintaining cooperative working relationships with all levels within the City. Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High school diploma or equivalent required. Six months to one year of related experience preferred. Ability to pass CritiCall computerized testing. CritiCall is software that tests dispatcher, call taker, and telecommunicator applicants for critical skills and abilities necessary for success in today’s complex and stressful dispatching environment. LICENSE AND CERTIFICATION: Emergency Medical Dispatch Certification required. Basic Telecommunicator Certification from the Texas Commission on Law Enforcement (TCOLE) and have the ability to receive access from the National Crime Information Center required. PHYSICAL DEMANDS AND WORKING ENVIRONMENT: Work is performed in a standard office environment. May be required to lift and carry items weighing up to 10 pounds. Closing Date/Time: August 30, 2024 at 11:59 PM CST
CITY OF EL PASO, TX
El Paso, Texas, United States
Requirements MOS Code: 370 (Coast Guard), 2847 (Marine Corps.) H03A (Navy), 25S (Army) Education and Experience : A High School diploma, GED or higher, and two (2) years general work experience, one (1) year of which included experience as an EPFD 911 emergency dispatcher or call taker or successfully completed EPFD Public Safety Communicator Trainee program within the past six (6) months. Licenses and Certificates : Must be personally responsible for maintaining the following certificates while employed in this job class: Telecommunicator License from the Texas Commission Law Enforcement (TCOLE) to include Basic Telecommunicator License and Crisis Communications Certification within one (1) year of appointment. Texas Department of Public Safety Certifications to include CJIS, TCIC/TLETS; Federal Emergency Management Agency (NIMS Certifications); American Heart Association Cardio-Pulmonary Resuscitation (CPR) Basic Life Support (BLS) course or equivalent within three (3) months of appointment. Depending upon assignment, the following certifications must be maintained while employed in this job class: International Academy of Emergency Dispatch (IAED) Certifications; Priority Dispatch Pro-QA Certification within three (3) months of appointment. All licenses and certificates must be maintained during course of employment, to include Department and Division requirements for continuing education credits. Special Requirements : Must be a current U.S. citizen (per requirement of TCOLE licensure). General Purpose Under general supervision, on an assigned shift, process emergency and non-emergency telephone calls requesting Police, Fire and Medical assistance and dispatch, monitor, and coordinate activities of Police, Fire and Medical personnel using a multi-channel radio system, depending on area of assignment. Typical Duties Provide practical emergency action advice to citizens and coworkers. Involves: Establish communication with the caller and maintain control of the conversation by dispensing pre-arrival instructions and explaining emergency self-help methods to citizens according to established procedures while responding units are en route. Assist less knowledgeable workers to overcome difficulties encountered in responding to complex or unusual situations. Receive and screen incoming calls for service. Involves: Answer calls within narrow time parameters. Evaluate the need for Police, Fire and Medical services by determining the exact nature of each incident, geographic location, governmental jurisdiction, and priority designation to be relayed to appropriate dispatchers. Enter pertinent information into computer aided dispatch (CAD) system and forward to appropriate agencies. Receive and answer requests for information from other law enforcement agencies, ambulance companies, hospitals, and the public. Facilitate communication of incident information to requesting authorities engaged in post-incident investigations. Contact the public to inform them of incidents involving family members as instructed by the case officer in charge. Telephone automobile wrecking companies to request removal service at traffic accident sites. Maintain data and operate equipment used to record incoming calls. Maintain awareness of job related, department, city, state and federal rules and regulations. Dispatch and monitor police, fire and medical communications using a multi-channel radio system and enter information into computer aided dispatch system, depending on area of assignment. Involves: Monitor alarms, receive and dispatch calls and messages for police units, fire units or medical personnel. Confirm location of call or alarm, provide lifesaving instructions, and maintain accurate status and location of field units. Maintain daily computerized log of all field calls and units dispatched. Dispatch calls on the appropriate channel and enter appropriate information into computer aided dispatch system. Prioritize calls, monitor channels during critical incidents and dispatch appropriate public safety units in response to requests for police, fire, and medical assistance in a timely manner according to policy and guidelines. Record and relay information to personnel in the field. Keep direct supervisor and field supervisors apprised of emergency and unusual situations. Determine the number of units, and which units, to dispatch; initiate record checks for National Crime Information Center (NCIC) and Texas Crime Information Center (TCIC) requests, to include enter, update and retrieve information relating to wanted person, stolen property, vehicle registration, stolen vehicles and other related information. Provide accurate and understandable directions to citizens, field personnel, and other law enforcement agencies and ask relevant questions to ascertain type of call for service. Monitor a variety of electronic equipment and radio channels. Notify supervisor of any equipment or system malfunctions. Use other computer system as required. Produce data storage and hard copies of new or retrieved call-taking, dispatching and patrol officer transmissions utilizing a computer, radio and recording equipment. Involves: Respond to numerous subpoenas, testify in court, respond to open records from Officers, attorneys, city officials and other criminal justice agencies; expunge specific case information; act as the custodian of communications records as assigned, prepare chain of custody of recordings used as evidence during trials, and attend pre-trial sessions as requested. Perform related incidental duties contributing to realization of unit or team objectives as required. Involves: Provide support for miscellaneous or special projects or activities such as emergency management drills as instructed by higher graded personnel. Explain and demonstrate work performed to assist supervisor in the orientation and general development of new employees. Monitor and notify supervisor of communication problems and equipment malfunctions. Maintain records, command logs and prepare reports. Keep tools, equipment and work area orderly, safe and clean. Maintain skills and certifications in all functions trained. General Information For the complete job specification click here . Test Date: An Evaluation of Education and Experience will be conducted. Note: The recruitment process consists of the following and candidates on the eligible list may not be certified for hire until successful completion of all components: Evaluation of Education and Experience (Triple E), Spanish proficiency exam (depending upon assignment, not required), background investigation, oral board interview, audiogram, and psychological exam. You can also see a video about this position with the Fire Department by clicking on the following link: https://youtu.be/uiBPtqpTGuY . Note: Candidates must provide a typing certificate to demonstrate they meet the minimum typing requirement of thirty-five (35) net words per minute prior to job offer. Candidates who fail to provide a typing certificate will be disqualified from the recruitment process. Typing credentials that have been completed within the last two years will be accepted from the School Districts, International Business College, University of Texas at El Paso, and the Texas Workforce Commission. For your convenience, the City of El Paso Human Resources Department offers typing exams free of charge by appointment only, at 300 N. Campbell, El Paso, TX 79901. Their contact number is 915-212-0045. Applicants who are current City employees, who are employed in a position which requires typing of a minimum of thirty-five (35) words per minute or more, need not attach a typing certificate. Typing certificate must be administered by a proctor, on company letterhead, state gross words per minute, net words per minute, and number of errors. Note: Due to the requirements of Texas Commission On Law Enforcement licensing (TCOLE), the applicant must be a current US citizen. The recruitment process consists of a stringent background investigation and the applicant will be fingerprinted. Please click here for the Texas Law Enforcement Telecommunications System Access (TLETS) licensing disqualifiers. Note: Applicants will be scheduled to move forward in the recruitment process according to their rank on the eligible list. The number of applicants scheduled to move forward will depend on the number of vacancies available. Applicants must pass all components of the recruitment process before a final offer of employment is made. Military veterans must submit DD form 214(s) Member 4 form at time of application to qualify for veterans points. Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received. A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete. To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position. Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position. BENEFITS LIFE AND HEALTH INSURANCE Every regular, full-time employee who is paid by the City, shall be entitled to receive group life, accidental death and dismemberment insurance, health insurance coverage as provided by the City. Employees shall be eligible for enrollment during the City's designated enrollment period. (Amended 08/28/07) Employees shall have the option of membership in a qualified health maintenance organization (HMO) as an alternative to health insurance coverage. Should an employee opt for HMO membership, the City shall contribute to the HMO an amount equal to the health insurance premium the City would have otherwise been obligated to pay on the employee's health insurance coverage. Any difference between the amount the City contributes and the cost of HMO membership shall be deducted from the employee's paycheck and forwarded to the HMO. ELIGIBILITY FOR VACATION LEAVE All regular employees who are regularly scheduled to work on an average, a minimum of twenty (20) hours per week, who have held a position in the City Service for a period of six months from date of employment, shall be eligible for vacation allowance as hereinafter set forth. Part-time employees shall accrue vacation leave at a pro-rated amount of full-time entitlement based on the number of hours that they are scheduled to work. Employees covered by collective bargaining agreements shall accrue vacation as provided in the applicable agreement. Regular employees in the City Service shall accrue vacation credit at the following rates per pay period, calculated from the date of employment of each employee: For 0 - 5 years of service (12 days): 40 hour per week employees - 3.70 hours per biweekly pay period For >5 to 15 years of service (17 days): 40 hour per week employees - 5.24 hours per biweekly pay period For >15 or more years of service (20 days): 40 hour per week employees - 6.16 hours per biweekly pay period SICK LEAVE WITH PAY Employees shall be entitled to accrue sick leave with pay in accordance with the Rules of the Civil Service Commission. ACCIDENT WITH PAY LEAVE The Amended Section 4.4 of the Ordinance shall become effective upon adoption and shall apply to occupational injuries and occupational diseases occurring on and after date of adoption. Occupational injuries and occupational diseases occurring before such date will be governed by the Ordinance in effect at the time of the date of injury or disease. PREGNANCY LEAVE A) Pregnancy shall be treated the same as any other temporary physical disability. B) An employee on pregnancy leave shall use accumulated and unused regular sick leave time and then (unless granted use of special sick leave) shall be on leave without pay, unless the employee chooses to use any accumulated and unused annual leave. C) An employee going on pregnancy leave shall give written notice to her department head with appropriate medical verification. Before returning to work from pregnancy leave, the individual will provide appropriate medical documentation releasing the employee to return to work, as is required for any individual who has been on leave for a temporary physical disability. LEGAL HOLIDAYS The following days are hereby declared legal holidays for all the City departments, provided that the provisions of this section shall not apply to members of the Fire Department whose duties are to prevent or extinguish fires, or to members of the Police Department whose duties are those of law enforcement: (Amended 10/03/95) 1.First day of January (New Year's Day) 2.Third Monday in January (Martin Luther King Holiday) 3. Thirty-first day in March(Cesar Chavez Day) 4.Last Monday in May (Memorial Day) 5. June 19 (Juneteenth) 6.Fourth day of July (Independence Day) 7.First Monday in September (Labor Day) 8. Eleventh Day in November (Veteran's Day) 9.Fourth Thursday in November (Thanksgiving Day) 10. The Friday following the fourth Thursdayin November (Day after Thanksgiving) 11.Twenty-fifth Day in December (Christmas Day) 12.Employee's Birthday In addition to the above days, the following days are also declared to be legal holidays:1. Any day designated as a holiday by City Council.2. When any legal holiday falls on a Saturday, the preceding Friday shall be considered a legal holiday.3. When any legal holiday falls on a Sunday, the following business day shall be considered a legal holiday. Closing Date/Time: 5/7/2024 11:59 PM Mountain
Requirements MOS Code: 370 (Coast Guard), 2847 (Marine Corps.) H03A (Navy), 25S (Army) Education and Experience : A High School diploma, GED or higher, and two (2) years general work experience, one (1) year of which included experience as an EPFD 911 emergency dispatcher or call taker or successfully completed EPFD Public Safety Communicator Trainee program within the past six (6) months. Licenses and Certificates : Must be personally responsible for maintaining the following certificates while employed in this job class: Telecommunicator License from the Texas Commission Law Enforcement (TCOLE) to include Basic Telecommunicator License and Crisis Communications Certification within one (1) year of appointment. Texas Department of Public Safety Certifications to include CJIS, TCIC/TLETS; Federal Emergency Management Agency (NIMS Certifications); American Heart Association Cardio-Pulmonary Resuscitation (CPR) Basic Life Support (BLS) course or equivalent within three (3) months of appointment. Depending upon assignment, the following certifications must be maintained while employed in this job class: International Academy of Emergency Dispatch (IAED) Certifications; Priority Dispatch Pro-QA Certification within three (3) months of appointment. All licenses and certificates must be maintained during course of employment, to include Department and Division requirements for continuing education credits. Special Requirements : Must be a current U.S. citizen (per requirement of TCOLE licensure). General Purpose Under general supervision, on an assigned shift, process emergency and non-emergency telephone calls requesting Police, Fire and Medical assistance and dispatch, monitor, and coordinate activities of Police, Fire and Medical personnel using a multi-channel radio system, depending on area of assignment. Typical Duties Provide practical emergency action advice to citizens and coworkers. Involves: Establish communication with the caller and maintain control of the conversation by dispensing pre-arrival instructions and explaining emergency self-help methods to citizens according to established procedures while responding units are en route. Assist less knowledgeable workers to overcome difficulties encountered in responding to complex or unusual situations. Receive and screen incoming calls for service. Involves: Answer calls within narrow time parameters. Evaluate the need for Police, Fire and Medical services by determining the exact nature of each incident, geographic location, governmental jurisdiction, and priority designation to be relayed to appropriate dispatchers. Enter pertinent information into computer aided dispatch (CAD) system and forward to appropriate agencies. Receive and answer requests for information from other law enforcement agencies, ambulance companies, hospitals, and the public. Facilitate communication of incident information to requesting authorities engaged in post-incident investigations. Contact the public to inform them of incidents involving family members as instructed by the case officer in charge. Telephone automobile wrecking companies to request removal service at traffic accident sites. Maintain data and operate equipment used to record incoming calls. Maintain awareness of job related, department, city, state and federal rules and regulations. Dispatch and monitor police, fire and medical communications using a multi-channel radio system and enter information into computer aided dispatch system, depending on area of assignment. Involves: Monitor alarms, receive and dispatch calls and messages for police units, fire units or medical personnel. Confirm location of call or alarm, provide lifesaving instructions, and maintain accurate status and location of field units. Maintain daily computerized log of all field calls and units dispatched. Dispatch calls on the appropriate channel and enter appropriate information into computer aided dispatch system. Prioritize calls, monitor channels during critical incidents and dispatch appropriate public safety units in response to requests for police, fire, and medical assistance in a timely manner according to policy and guidelines. Record and relay information to personnel in the field. Keep direct supervisor and field supervisors apprised of emergency and unusual situations. Determine the number of units, and which units, to dispatch; initiate record checks for National Crime Information Center (NCIC) and Texas Crime Information Center (TCIC) requests, to include enter, update and retrieve information relating to wanted person, stolen property, vehicle registration, stolen vehicles and other related information. Provide accurate and understandable directions to citizens, field personnel, and other law enforcement agencies and ask relevant questions to ascertain type of call for service. Monitor a variety of electronic equipment and radio channels. Notify supervisor of any equipment or system malfunctions. Use other computer system as required. Produce data storage and hard copies of new or retrieved call-taking, dispatching and patrol officer transmissions utilizing a computer, radio and recording equipment. Involves: Respond to numerous subpoenas, testify in court, respond to open records from Officers, attorneys, city officials and other criminal justice agencies; expunge specific case information; act as the custodian of communications records as assigned, prepare chain of custody of recordings used as evidence during trials, and attend pre-trial sessions as requested. Perform related incidental duties contributing to realization of unit or team objectives as required. Involves: Provide support for miscellaneous or special projects or activities such as emergency management drills as instructed by higher graded personnel. Explain and demonstrate work performed to assist supervisor in the orientation and general development of new employees. Monitor and notify supervisor of communication problems and equipment malfunctions. Maintain records, command logs and prepare reports. Keep tools, equipment and work area orderly, safe and clean. Maintain skills and certifications in all functions trained. General Information For the complete job specification click here . Test Date: An Evaluation of Education and Experience will be conducted. Note: The recruitment process consists of the following and candidates on the eligible list may not be certified for hire until successful completion of all components: Evaluation of Education and Experience (Triple E), Spanish proficiency exam (depending upon assignment, not required), background investigation, oral board interview, audiogram, and psychological exam. You can also see a video about this position with the Fire Department by clicking on the following link: https://youtu.be/uiBPtqpTGuY . Note: Candidates must provide a typing certificate to demonstrate they meet the minimum typing requirement of thirty-five (35) net words per minute prior to job offer. Candidates who fail to provide a typing certificate will be disqualified from the recruitment process. Typing credentials that have been completed within the last two years will be accepted from the School Districts, International Business College, University of Texas at El Paso, and the Texas Workforce Commission. For your convenience, the City of El Paso Human Resources Department offers typing exams free of charge by appointment only, at 300 N. Campbell, El Paso, TX 79901. Their contact number is 915-212-0045. Applicants who are current City employees, who are employed in a position which requires typing of a minimum of thirty-five (35) words per minute or more, need not attach a typing certificate. Typing certificate must be administered by a proctor, on company letterhead, state gross words per minute, net words per minute, and number of errors. Note: Due to the requirements of Texas Commission On Law Enforcement licensing (TCOLE), the applicant must be a current US citizen. The recruitment process consists of a stringent background investigation and the applicant will be fingerprinted. Please click here for the Texas Law Enforcement Telecommunications System Access (TLETS) licensing disqualifiers. Note: Applicants will be scheduled to move forward in the recruitment process according to their rank on the eligible list. The number of applicants scheduled to move forward will depend on the number of vacancies available. Applicants must pass all components of the recruitment process before a final offer of employment is made. Military veterans must submit DD form 214(s) Member 4 form at time of application to qualify for veterans points. Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received. A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete. To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position. Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position. BENEFITS LIFE AND HEALTH INSURANCE Every regular, full-time employee who is paid by the City, shall be entitled to receive group life, accidental death and dismemberment insurance, health insurance coverage as provided by the City. Employees shall be eligible for enrollment during the City's designated enrollment period. (Amended 08/28/07) Employees shall have the option of membership in a qualified health maintenance organization (HMO) as an alternative to health insurance coverage. Should an employee opt for HMO membership, the City shall contribute to the HMO an amount equal to the health insurance premium the City would have otherwise been obligated to pay on the employee's health insurance coverage. Any difference between the amount the City contributes and the cost of HMO membership shall be deducted from the employee's paycheck and forwarded to the HMO. ELIGIBILITY FOR VACATION LEAVE All regular employees who are regularly scheduled to work on an average, a minimum of twenty (20) hours per week, who have held a position in the City Service for a period of six months from date of employment, shall be eligible for vacation allowance as hereinafter set forth. Part-time employees shall accrue vacation leave at a pro-rated amount of full-time entitlement based on the number of hours that they are scheduled to work. Employees covered by collective bargaining agreements shall accrue vacation as provided in the applicable agreement. Regular employees in the City Service shall accrue vacation credit at the following rates per pay period, calculated from the date of employment of each employee: For 0 - 5 years of service (12 days): 40 hour per week employees - 3.70 hours per biweekly pay period For >5 to 15 years of service (17 days): 40 hour per week employees - 5.24 hours per biweekly pay period For >15 or more years of service (20 days): 40 hour per week employees - 6.16 hours per biweekly pay period SICK LEAVE WITH PAY Employees shall be entitled to accrue sick leave with pay in accordance with the Rules of the Civil Service Commission. ACCIDENT WITH PAY LEAVE The Amended Section 4.4 of the Ordinance shall become effective upon adoption and shall apply to occupational injuries and occupational diseases occurring on and after date of adoption. Occupational injuries and occupational diseases occurring before such date will be governed by the Ordinance in effect at the time of the date of injury or disease. PREGNANCY LEAVE A) Pregnancy shall be treated the same as any other temporary physical disability. B) An employee on pregnancy leave shall use accumulated and unused regular sick leave time and then (unless granted use of special sick leave) shall be on leave without pay, unless the employee chooses to use any accumulated and unused annual leave. C) An employee going on pregnancy leave shall give written notice to her department head with appropriate medical verification. Before returning to work from pregnancy leave, the individual will provide appropriate medical documentation releasing the employee to return to work, as is required for any individual who has been on leave for a temporary physical disability. LEGAL HOLIDAYS The following days are hereby declared legal holidays for all the City departments, provided that the provisions of this section shall not apply to members of the Fire Department whose duties are to prevent or extinguish fires, or to members of the Police Department whose duties are those of law enforcement: (Amended 10/03/95) 1.First day of January (New Year's Day) 2.Third Monday in January (Martin Luther King Holiday) 3. Thirty-first day in March(Cesar Chavez Day) 4.Last Monday in May (Memorial Day) 5. June 19 (Juneteenth) 6.Fourth day of July (Independence Day) 7.First Monday in September (Labor Day) 8. Eleventh Day in November (Veteran's Day) 9.Fourth Thursday in November (Thanksgiving Day) 10. The Friday following the fourth Thursdayin November (Day after Thanksgiving) 11.Twenty-fifth Day in December (Christmas Day) 12.Employee's Birthday In addition to the above days, the following days are also declared to be legal holidays:1. Any day designated as a holiday by City Council.2. When any legal holiday falls on a Saturday, the preceding Friday shall be considered a legal holiday.3. When any legal holiday falls on a Sunday, the following business day shall be considered a legal holiday. Closing Date/Time: 5/7/2024 11:59 PM Mountain