Associate Director of Housekeeping (Facilities Housing) (515438)

  • Cal State University (CSU) San Francisco
  • San Francisco, California
  • Jun 10, 2022
Full Time Administration and Management Housing

Job Description


Working Title

Associate Director of Housekeeping

Positions Available

1 Position Available

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.


Facilities Services - Operations Admin Housing

Appointment Type

At Will

Time Base

Full-Time (FTE 1.0)

Work Schedule

Monday-Friday 8:00 am-5:00 pm

Anticipated Hiring Range

$6,667.00 per month ($80,004.00 annually)

Salary is commensurate with experience.

Position Summary

Under the general direction of the Director, Custodial Services and Waste Management, the Associate Director of Housekeeping (ADH) for Facilities Services is responsible for the planning, development and implementation of custodial programs and services to maintain University Housing and conference room facilities. This position provides leadership, direction, and management for the Custodial Services work unit with over 30 custodial and laborer staff, in addition to lead supervisory and administrative staff. Due to the seasonal nature of this operation, this position requires oversight for over 75 custodial and laborer staff during the summer period, as part of providing service to over 40 housing and conference room buildings. The position is responsible to ensure safety, quality, transparency, and customer satisfaction for housekeeping services.

Position Information

Managerial responsibilities include:

Managerial Leadership

• Provides leadership and personnel management to custodians and laborers within Facilities Services Housing.

• Develops, implements and maintains employee development, recognition and evaluation programs.

• Assist in the recruitment, interviewing and hiring of new employees in collaboration with Facilities Services, HR unit.

• Develop, implement, and refine various training modules for staff. Assure that training is systematic, consistent, and uses best practices.

• Manage and approve payroll, monitoring for appropriate scheduling and hours.

• Plan and execute work for regular operations and housing unit turns for summer.

Operational Management

• Plans and implements day-to-day, weekly, monthly and annual work plans and schedules for custodians and laborers.

• Generally, coordinates overall work plans and programs with the university community.

• Maintain frequent customer contact, and initiate routine walk-through visits, evaluating quality, and creating plans of correction as necessary.

• Coordinates setup for events on all campuses and ensures proper staffing.

• Oversee vendor relationships, negotiate and purchase inventory supplies and equipment. Maintain tracking system for costs of supplies and equipment to be used for pricing/costing purposes.

• Provide strategic planning regarding productive use of department resources.

• Responsible for establishing and maintaining internal staffing and contract resources necessary to provide day-to-day routine response and 24/7 emergency response for university programs and operating needs.

• Coordinates logistics and analyzes operations to continuously improve custodial services.

• Uses management techniques and data analysis to lead housekeeping teams. Use Work order management system to track work and analysis for operational excellence.

Business Partners

• The incumbent represents Facilities Services to the campus community, serves and participates on committees performs special tasks as assigned by the Director of Custodial Services and Waste Management.

• Position maintains a university environment that is clean and sanitary and meets the needs of the university customers. Position is responsible for providing excellent customer service to the campus community.

Perform Other Duties as Assigned

Minimum Qualifications

Five years of progressive experience in operations and supervision of custodial functions.

• 2-3 years of management experience.

• High School Diploma.

• Demonstrated experience working/supervising in a represented (union) environment.

• Proficiency with office software programs, technology and systems including: Microsoft Access, Windows, and other computerized word processing, spreadsheets and database management programs.

• Demonstrated ability to perform business math, analyze budgetary data and make accurate projections.

• Demonstrated ability to interpret and apply policies and procedures independently and use judgement and discretion to act when precedents do not exist.

• Strong written, oral and interpersonal communications skills are critical to effectively interact with a diverse group of staff, customers, external business partners and vendors, and other FS personnel

• Demonstrated ability to work in an environment of demanding pressures and short deadlines requiring a high degree of mental concentration.

• Proficiency with composition of letters, memos, and reports

Preferred Qualifications

• BS degree in one of the following disciplines: business administration, public administration, organizational development or a

closely related subject area

• 5 years or more of progressive, demonstrated experience and success in a higher education housing

or other governmental/institutional environment.

• 2 years experience in custodial management in the hospitality industry.


Employment is conditional upon successful completion of a background check.

Successful candidate must have a valid state driver's license. Position may require the use of state vehicle to interact with employees in satellite locations (Downtown Campus, Romberg-Tiburon Campus).

Fingerprinting is required for this position in compliance with Practice Directive 201.

-The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

  • Ability to succeed in a fast-paced, multi-tasking environment
  • Ability to work variable nights, weekends and/or holidays, on-campus or off-site, depending upon work conditions and demands
  • Ability to use computers and other communications tools for extended periods of time
  • While this position is administrative in nature, it requires frequent leadership work indoors/outdoors, moving of objects.

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.


Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

Employment Requirement

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to

Additional Information


Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exceptions. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.

The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.

Closing Date/Time: Open until filled

Remote-eligible (Remote work is a type of flexible working arrangement that allows an employee to work from remote location)


Job Address

San Francisco, California 94132 United States View Map