Child Support Specialist I - Bilingual (English/Spanish)

  • Sonoma County, CA
  • Santa Rosa, California
  • Jun 15, 2022
Full Time Human and Social Services
  • Salary: $46,417.55 - $56,435.72 Annually USD

Job Description

Position Information

The Department of Child Support Services is looking for an energetic, detail-oriented, bilingual (English/Spanish) candidate with strong customer service skills to join their highly innovative team.

Starting salary up to $27.04/hour, plus a cash allowance of approximately $3.45/hour, and an additional $1.15/hour for bilingual English/Spanish.*

Child Support Specialist I - Bilingual is a great opportunity to begin a rewarding career with the County of Sonoma where you can enjoy the satisfaction of making a difference in your community. To learn more about working in our Child Support Program as a Child Support Specialist, view this Bay Area Region Child Support Collaborative video:

The Sonoma County Department of Child Support Services (DCSS) works directly with parents and legal guardians to establish paternity and ensure children and families receive court-ordered financial and medical support.

As a Child Support Specialist I, you will learn policies, procedures, and relevant child support laws and regulations. As you learn and grow in the position, you will also:

  • Establish, review, research, prepare, and monitor child support collection cases
  • Interview custodial and non-custodial parents
  • Compile information from documents, financial statements, and other appropriate sources regarding child support cases
  • Prepare legal documents
  • Prioritize and manage a large caseload while meeting mandated time frames and compliance standards
As the ideal candidate to join DCSS, you enjoy working with the public, are detail-oriented, and possess:

  • Excellent customer service and interpersonal skills, in order to communicate effectively by phone, in person, and in writing
  • The ability to remain calm and assist individuals who may be uncooperative, confused, and/or frustrated with the system
  • Superb organization and prioritization skills, with a capacity to focus on complex tasks and projects with frequent interruptions in a fast-paced environment'
  • Experience handling and interpreting legal documents, including wage garnishments and/or liens

What We Offer

When you join the DCSS, you become part of a challenging and rewarding work environment where you gain the satisfaction of knowing that you are working to better your community. You can also look forward to flexible work arrangements and excellent benefits* including:

  • A hybrid telework schedule that meets the needs of our staff, department operations, and the communities we serve
  • Eligibility for a salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
  • With time and good performance, the opportunity for advancement to Specialist II (salary up to $32.39/hour)
  • Bilingual premium pay* is an additional $1.15/hour on top of the hourly pay rate for bilingual positions
  • An annual Staff Development/Wellness Benefit allowance of up to $500 and ongoing education/training opportunities
  • Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
  • County paid 100% premium contribution for the majority of employee-only and employee + family health plan options
  • County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits
  • Retirement fully integrated with Social Security
  • May be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment
The DCSS is currently recruiting to fill a fluent bilingual (English/Spanish) position. Bilingual positions require English and Spanish skills at either the basic (conversational) or fluent (reading, writing, and conversational) level. Applicants who wish to be considered for bilingual positions must indicate their proficiency level in the required supplemental questionnaire. An examination will be conducted prior to appointment to a bilingual designated position to confirm level of skill in this area.

The employment list established from this recruitment will be used to fill future full-time, part-time, or extra-help positions as they occur during the active status of this list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. The Civil Service title for this position is Child Support Officer I.

*Salary is negotiable. Benefits described herein do not represent a contract and may be changed without notice. Additional information can found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits directory .


Minimum Qualifications

Education: Academic course work which relates to knowledge and abilities listed. Normally, this would include courses in investigation, interviewing, paralegal or legal assistant and social and behavioral science.

Education and Experience: Education and/or experience which would provide the opportunity to acquire the knowledge and abilities listed. Normally, completion of academic coursework in the social sciences, law, and other related fields and one year of experience involving contact with the public and reviewing or preparing legal-type documents or documentation in child support operations, collections, credit investigation, law enforcement or eligibility determination work, would provide such opportunity.

License: Possession of a valid driver's license at the appropriate level, including necessary endorsements as required by the State of California to perform the essential job functions of the position.

Special Qualifications: The ability to speak, read and write Spanish fluently may be required for certain job assignments.

Knowledge, Skills, and Abilities

Working knowledge of: interviewing principles and techniques used for obtaining factual information; financial record keeping procedures; modern office practices and procedures, including use of various data processing systems and equipment.

Knowledge of: methods and techniques used in collections; common legal terminology, documents, and procedures used to enforce payment of funds.

Ability to: learn and apply federal, state or local laws, ordinances, codes, procedures and rules in order to secure current and delinquent child support payments and establish paternity; learn to process, organize, and prioritize a large caseload while maintaining legal time lines and due process standards; effectively interview individuals in order to secure information required for the collection of child support payments; recognize the needs, attitudes and problems of people from a variety of socio-economic backgrounds; effectively locate individuals and research information on the whereabouts of non-custodial parents; make logical determinations from financial statements on the amount of child support payments; learn to monitor child support payment records to insure compliance with court orders; learn when and how to prepare and process appropriate legal documents; prepare correspondence and convey facts and information; serve legal documents; establish and maintain effective working relationships with clients, co-workers, and public and private agency personnel; extract pertinent information from records; exercise independent judgment within general guidelines; prepare clear and concise written reports and memoranda; deal with stressful situations and hostile people; perform basic arithmetic calculations; effectively use data processing equipment and systems; analyze and interpret electronic information systems data.

Selection Procedure & Some Helpful Tips When Applying

  • Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
  • You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
  • You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
  • Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.
Please visit Getting a Job with the County of Sonoma to review more detailed information about the application, examination, and department selection processes.

Responses to supplemental questions
will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored.

The selection procedure will consist of the following examination:

An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria:

  • Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions.
Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates.


A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants.

Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer are contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position.


Applications are accepted online at: . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted.

The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.

HR Analyst: JT
HR Tech: RR

Closing Date:Continuous

Remote-eligible (Remote work is a type of flexible working arrangement that allows an employee to work from remote location)


Job Address

Santa Rosa, California United States View Map