Care Coordinator

  • Missoula, Montana
  • Jun 22, 2022
Full Time Public Health

Job Description


  • Please complete all sections of the online application, even if a resume is submitted.
  • Please include with your completed application the following attachments: Cover Letter and Resume.
  • Incomplete applications will be disqualified.
  • Complete job description available upon request to the Department of Human Resources.
**First round of interviews are being held on 7/22/22. Second round of interviews will take place mid August.

Located halfway between Yellowstone and Glacier National Parks and home to the University of Montana, Missoula is an academic center situated in an outdoor enthusiast's paradise. Depending on the season, you can hike, ski, fish, float rivers, ride mountain bikes, or just sit back and marvel at the surrounding scenery. Join us in scenic, sophisticated, and service-oriented Missoula!

Partnership Health Center (PHC), 2019 and 2022 winner of the Employer of Choice Award for Missoula, and 2022 winner of the Montana Employer of Choice Award, offers impeccable, integrated services to over 16,000 individuals and families. A 7-site, co-applicant Federally Qualified Health Center with Missoula County, PHC fulfills its mission through the provision of a full range of primary care services - medical, dental, behavioral health, and an on-site pharmacy with a dedication to attending to the social determinants of health. Please visit our website to see the amazing benefits you will receive by joining our team such as medical (no cost for employee), dental, and vision insurance, loan forgiveness, retirement plan contributions, and generous paid sick and vacation time. DEFINITION : Serves as part of the care team to provide referral and order coordination in all aspects of serving the patients of Partnership Health Center (PHC). Responsible for developing personal, trusting, supportive coaching relationships with patients to understand any barriers to care and assist in coordinating with specialty services and vendors to facilitate completion of patient referrals and orders.

Representative Examples of Work

EXAMPLES OF DUTIES : (The following are intended to illustrate typical duties; they are not meant to be all-inclusive or restrictive.)
Functions as a member of a care team to ensure appropriate and timely access to services, durable medical equipment, and other internal and external needs.
Assists care teams with patient outreach and follow up. Assists in scheduling of appointments for procedures and diagnostic tests with other medical providers and hospitals. Distributes test results to providers and assures entry into patient records.
Ensures current and standardized referral policies and workflows. Ensures complete demographic, insurance and pertinent clinical information is sent to external specialists and partners. Identifies and establishes relationships with servicing providers and personnel and maintains referral database.
Prioritizes referral and order follow up by their urgency and addresses them in a timely manner.
Reviews referral details and expectations with both ordering providers and patients. Requests new referrals to be ordered when applicable. Serves as point of contact for patients and specialists for any questions or concerns. Assists in problem solving potential issues related to language or social barriers, or refers patient to appropriate resources for assistance.
Contacts insurance companies to ensure prior approval requirements are met. Presents necessary medical information such as history, diagnosis and prognosis to insurance companies if deemed necessary to prove medical necessity of services.
Participates in the orientation and training of care coordinators. Develops and implements systems as required by EMR functionality and/or regulatory agencies.
OTHER DUTIES : Performs related work as required or directed.

Minimum Qualifications

An equivalent combination of education and experience may be considered.
MINIMUM QUALIFICATIONS : EDUCATION : Requires high school graduation or GED.
EXPERIENCE : Requires two (2) years of related experience.
SPECIAL REQUIREMENTS : Requires immunizations or proof of immunity to certain infectious diseases and a TB test. New employees will be asked to volunteer vaccination status for required vaccines upon hire and will be offered assistance during hiring to receive necessary immunizations. Employees who have not received the vaccines required for their positions or who are unwilling to voluntarily provide vaccination status for required vaccines will receive a reasonable accommodation where such accommodation does not require an undue hardship or endanger the health or safely of any person.

Physical/Environmental Demands

PHYSICAL/ ENVIRONMENTAL DEMANDS : The work is commonly performed in an office setting with a considerable amount of time using a computer. May require occasional light lifting (up to 20 lbs.). The employee may risk exposure to communicable diseases.

Remote-eligible (Remote work is a type of flexible working arrangement that allows an employee to work from remote location)


Job Address

Missoula, Montana United States View Map