Definition and Class Characteristics
Testing and Interview details for the current Recruitment Period: WRITTEN EXAM: FRIDAY, SEPTEMBER 16, 2022 INTERVIEWS FOR PASSING CANDIDATES: OCTOBER 13, 2022 ADVANCED NOTICE OF TESTING AND INTERVIEW DATES ALLOW OUR CANDIDATES THE OPPORTUNITY TO ADJUST SCHEDULES FOR PARTICIPATION IN OUR EXAMINATION PROCESS. IF YOU APPLY DURING THIS RECRUITMENT PERIOD, PLEASE PLAN TO BE AVAILABLE ON THE TESTING AND INTERVIEW DATES ABOVE. IF YOU ARE NOT AVAILABLE PLEASE PLAN TO APPLY IN A FUTURE RECRUITMENT PERIOD. WRITTEN EXAM IS SCHEDULED IN NEVADA COUNTY-NO REMOTE TESTING OPTIONS Do you have a passion and desire for helping people? Do you enjoy working in a fast paced environment? Have you ever considered working as a Sheriff's Dispatcher? This highly sought after career allows you to be the first, first responder assisting the community in their time of need. If you are someone who is able to handle multiple tasks at once and doesn't mind shift work including nights and holidays, this is the perfect opportunity for you! Our 9-1-1 dispatch center is staffed with highly dedicated professionals that answer over 50,000 calls a year. Being a dispatcher is one of the toughest jobs that you'll ever love. Apply now to become a part of this rewarding team.
Under general supervision, receives and assesses 911 system emergency and non-emergency calls and dispatches fire, medical and law enforcement personnel; maintains radio and telephone communica tion between the Nevada County Sheriff's Department and law enforcement, fire protection, and emergency service personnel within the County; and performs related work as required.
Sheriff's Dispatcher I:
This is the entry-level classification in the series. Initially under close supervision, incumbents learn and perform duties of increasing complexity. This class is flexibly staffed with Sheriff's Dispatcher II and incumbents normally advance to the higher level after gaining sufficient experience and demonstrating proficiency to meet the requirements of the Sheriff's Dispatcher II.Examples of Duties
- Receives and assesses emergency (911) calls and routine public phone calls, obtains necessary information, determines what resources to use, and dispatches units
- Tracks units and maintains cognizant knowledge of all field units as to their status and location throughout the assigned shift
- Uses the CLETS (California Law Enforcement Telecommunications System)
- Takes calls from units and dispatches deputies to calls for service, as well as any additional units required; dispatches special assignment teams as necessary to handle special or critical incidents
- Monitors internal alarms for 911 system, electronic equipment room, electrical power and generator back up system
- Monitors other agency radio traffic for possible assistance requirements; directs calls that require assistance outside of jurisdiction to other agencies
- Provides back up 911 PSAP service for Sierra County Sheriff and Grass Valley Police Department
- Researches involved parties for officer safety information on calls dispatched; researches locations/addresses for prior events and possible officer safety history at the location
- Runs want (missing persons, runaway, etc.) and warrant checks on persons, registration/stolen checks on vehicles, and checks on stolen property as requested from the field
- Monitors building's close circuit cameras and door locking devices
Knowledge and Skills Required
- Responds to requests for information from the public
- Maintains various documentation and logs such as nature of calls and responses provided, statistics and history
- Maintains office equipment, printers, phones, and computers; monitors and orders office supplies; cleans office, floors, kitchen area, equipment and consoles
NOTE: The required level and scope of the following knowledge and skills relate to the level of the position as defined in the class characteristics.
- Methods, equipment and procedures of a modern office
- Correct English usage, spelling, grammar and punctuation
- Practices, procedures, terminology and codes pertaining to the dispatch of police, fire, and emergen cy services
- Functions, procedures, and policies of the Nevada County Sheriff's Department
- Nevada County and adjacent service area roads, streets and landmarks
- Operations of radio dispatching and law enforcement teletype equipment
- Laws and regulations governing the release of information from law enforce ment agency records
Education and Experience Required
- Attending to multiple activities and sources of input simultaneously
- Memorizing codes, names, locations and other detailed information
- Communicating tactfully and courteously with deputies, the public, and other government agencies
- Establishing and maintaining effective working relationships with those contacted in the course of the work
- Thinking quickly, calmly and clearly in emergency situations
- Compiling, maintaining, processing and preparing a wide variety of records and reports
- Maintaining confidentiality of sensitive and legally protected information
- Operating radio transmitting, teletype and 911 console equipment
- Receiving and responding to incoming telephone and radio calls
- Assessing, prioritizing and determining appropriate response levels for law enforcement and related emergency situations
Completion of 12th grade and one year of experience in a setting which involves public contact, heavy phone usage, or customer service.
Licenses and Certificates:
Possession of a valid California or Nevada driver's license within 30 days of hire.
Must complete POST (Peace Officer Standards Training) Dispatch Academy training within 12 months of date of hire and complete CLETS/NCIC certification within the designated training period. Proof of typing at a net rate of 35 wpm. MUST ATTACH PROOF TO APPLICATION. VISIT www.freetypinggame.net. Click on the Tests tab at the top and then select Free Certificate Tests and follow the steps. Once you have your certificate, save it and attach it in the attachment section of your application prior to submitting.
Physical Demands and Working Conditions:
Sustained posture and attentiveness for console operation with limited breaks; vision sufficient to read video monitors, annunciator lights, computer screens, and printed materials; manual dexterity to operate control console, computer keyboards, telephone, radio and standard office equipment; speech and hearing to communicate clearly by radio, telephone and in person.
Must work rotating shifts, holidays, weekends, and overtime.
Some accommodations may be made for some physical demands for otherwise qualified individuals who require and request such accommodations.
Must submit to and pass a psychological evaluation, medical examination and a background investigation.
This class description lists the major duties and requirements of the job and is not all-inclusive. Not all duties are necessarily performed by each incumbent. Incumbents may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.Closing Date/Time: 8/26/2022 5:00 PM Pacific