General Manager - Information Technology Service

  • County of Los Angeles
  • , California
  • Jun 28, 2022
Full Time Information Technology and Communication Services Management
  • Salary: $181,144 - $281-716 USD
  • Salary Top: $281-716
  • Negotiable/DOQ: Yes
  • Apply By: Sep 26, 2022

Job Description

General Manager – Information Technology Service

Internal Services Department

County of Los Angeles, California

Salary : $181,144 - $281,716 DOE/DOQ


The County of Los Angeles, Internal Services Department (ISD), is seeking a General Manager (GM) to lead the operations of its Information Technology Service (ITS). The GM will oversee and provide strategic direction in the delivery of technology and communication services throughout the County. ITS provides services to the County’s 37 departments and its 110,000 employees. This role requires strong interpersonal, leadership, and technical skills, along with a desire to move the organization forward through innovative solutions and industry best practices. The ideal candidate will bring a track record of driving strategic vision and will be a systems leader. The GM will serve as an advisor to the Director, Chief Deputy Director, and other senior ISD leaders for the design, development, implementation, and evolution of information technology (IT) services. The County of Los Angeles is one of the largest technology employers in the region, and the next GM will work collaboratively with the County’s Chief Information Officer (where information technology policy is decided) and provide the operational support needed for all department information systems’ success. If you are a systems leader, possess the technical knowledge to lead other technology experts and optimize systems, and think you bring the organizational development, leadership, and collaborative nature to meet the County’s needs, then we strongly encourage you to apply today!


See the full recruitment brochure:



The General Manager will oversee the Information Technology Services (ITS) within the Internal Services Department (ISD). ISD delivers reliable and secure solutions to support Los Angeles County’s technology needs. Providing services to a workforce of more than 100,000 employees in over 37 County departments, ITS safeguards and supports mission-critical systems, networks, and data. 14 of the County departments are fully hosted (receiving desktop support), 33 County departments receive enterprise productivity and collaboration suite support, 24 County departments receive identity management support, and 29 County departments receive cloud services. See more information about ISD and ITS here:


The General Manager’s (GM) role requires a strong background in IT systems leadership, with the technical know-how to lead other technology experts and optimize systems. The GM will be an organizational development expert, lead with a collaborative nature, and be influential and decisive. They will find effective ways of doing business that incorporate today’s best practices and set ISD/ITS up for fast-paced technology advancements for the future. The GM is part of ISD’s executive team and reports to the Chief Deputy Director and oversees approximately 1,500 employees and consultants and a budget of approximately $320 million. The GM will oversee centralized information technology services for the Department and serve as the Chief Technology Officer. Services include application systems development and maintenance (there are over 200 legacy and cloud applications for ISD), data center operations (on prem and cloud), cyber-security and governance operations, telecommunications, related network systems, and support for financial, fleet, and asset management, and other areas of operation.



The next GM will strive to move the organization forward through technology advancements and effective problem-solving. A background in either public or private sector is ideal, as long as they are bringing innovation, visionary thinking, and organizational development skills. This candidate will be excited to join an executive team that is energized and supportive of change and technological advancement to progress LA County to the next level of innovation. The ideal candidate will be charged with assessing an extremely complex, large organization with challenging issues and transform it into a high-performing IT organization. This candidate will also have exceptional interpersonal skills to work effectively with staff, executive leadership, elected officials, and internal client departments. They will focus on developing a winning IT team and advancing a department culture that staff are excited to be a part of. They will also work toward developing plans and executing them, setting clear expectations, holding others accountable, and getting things done! An inclusive, engaging, and encouraging attitude toward staff is expected from this ideal candidate. Being fluent in the language of IT architecture, infrastructure, design, and software development is integral to this position. Having strategies to navigate risks and adverse IT events is also important. Those who demonstrate critical thinking, patience, and a solutions mindset are highly desirable for this role.  



  • Bachelor’s degree, preferably in computer science, software engineering, information systems, or a related field.
  • Five years’ recent progressively responsible leadership and senior management experience that is indicative of the capability of senior executive-level management.
    • Leading an Information Technology organization, with specific responsibility for an organization's major information systems and implementation of IT best practices for organization-wide information policies, plans, utilization, security, and evaluation of information systems requirements, including the definition and development of information technologies needed to support the organization’s programs and operations in the most effective and economical manner.
  • Possession of a valid California Class “C” Driver’s License or the ability to use an alternative method of transportation to carry out job-related essential functions.


  • Public sector experience gained at the federal, state, or local level in the capacity of a Chief Information Officer, Chief Technology Officer, or its equivalent in a medium to large public or private sector organization; and
  • Master’s degree in information technology/systems, computer science, information, business or public administration, or a closely related field.


Salary & Benefits

A salary of $181,144 - $281,716 DOE/DOQ and an attractive benefits package.



We are an equal opportunity employer and value diversity. It is our policy to provide equal employment opportunities for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, disability, or any other characteristic protected by State or Federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act. We will follow all of our obligations regarding the provision of reasonable accommodations to applicants.


All County workforce members must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department.



For first consideration, apply by July 19th, 2022, at:


Save the Dates: Selected candidates must be available for all dates

  • Round one interviews will take place via virtual interviews and be held on August 17th
  • Round two interviews will take place via virtual interviews and be held on August 19th
  • Round three interviews will take place in person on August 29th


Please contact your recruiter, Sam Sackman, with any questions:

Remote-eligible (Remote work is a type of flexible working arrangement that allows an employee to work from remote location)


Job Address

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