Information Technology Consultant (517405)

  • Stanislaus State
  • Turlock, California
  • Aug 20, 2022
Full Time Information Technology and Communication Services

Job Description

Description:
    • Position Summary
    • Classified as: Information Technology Consultant (Career)

      Full-time position available on or after September 6, 2022 in the Office of Information Technology.

      Under the general supervision of the ISO/Interim Director, Client Services, the Information Technology Consultant will support the department's mission by being responsible for providing direct consultative and technical support to students, staff, and faculty on technology-based systems primarily in the areas of end-user technology, including desktop and portable computers, printers, scanners, desktop and enterprise software applications, classroom, audio/visual equipment, and a variety of mobile devices. This support may be accomplished via desk-side visits, telephone support, or through the use of various remote administration technologies depending on the specific assignment. The incumbent is also responsible for maintaining property/fixed assets control systems for OIT. The ITC will get assignments from a work order system as well as document all work orders and significant work performed in a work order system. The incumbent is expected to maintain a strong working relationship with technical and non-technical customers as well as technical support staff assigned outside of OIT.

    • Job Duties
    • Duties include but are not limited to:
      • Provide consultative support and services to the user community to ensure problem resolution and system/data access.
      • Setup and deliver new computers and devices to departments for REQ orders and OIT funded installs.
      • Assist users with classroom audio/visual technology setup and maintenance.
      • Use of utility and file programs to recover and back up data; re-install damaged or deleted software; and troubleshoot common application and operating system problems.
      • OIT inventory and documentation related to inventory control.
      • Primary coordination of computer refresh programs including new and reallocated technology.
      • Coordinate equipment exchanges between clients to find the best match as newer equipment becomes available, based on client needs and available inventory.
      • Document data on inventory transfers and refresh and generate reports on equipment transfers.
      • End of life equipment routing to eWaste and auction.
      • Workstation hardening to meet security requirements including installation of security software, security grouping, and removal from networks for safe operation.
      • Support activities for information security audit.
      • Image new and refreshed workstations for distribution to the campus with client configuration using SCCM and JAMF.
      • Coordinate New Student Orientation tech support team activities for password, account setup, and access to registration.
      • Specialty support for Student Health Center including clinical and administrative staff and equipment.
      • Specialty support for UPD for EOC, Dispatch, and patrol cars.
      • Liaison with other areas of OIT such as Network Services for one-time and ongoing service needs.
      • Respond to the changing needs of the campus during unforeseen events such as depopulation of the campus, telecommuting, and mediated learning.
      • Track and document all OIT inventory; computers and devices.
      • Create and submit interdepartmental transfers for property and survey forms.
      • Work with Shipping and Receiving in disposal and selling of OIT equipment.
      • Maintain spreadsheets and make inventory viewable for management.
      • Windows Security Hardening project.
      • Issuing computers, coordinating with departments, hardening and imaging.
      • Monitor and administer Apple software with JAMF.
      • Troubleshoot and diagnose hardware issues which may include replacing field replaceable units (hard drive, memory, power supply).
      • Assist with Office 365 email conversions and work orders.
      • Install and migrate Microsoft OneDrive accounts and facilitate education sessions on the program.
      • Lead technical support team for New Student Orientation, resolve access issues with personal devices, chromebooks, lab environments, and network.
      • Maintain awareness of current technical developments through research, self-study, and participation in formal training programs.
      • Other duties as assigned.

    • Minimum Qualifications
    • Education : A combination of education and experience that is equivalent to a Bachelor's degree from an accredited college or university in computer science, information systems, or related field.

      Experience : Minimum of three years of full-time equivalent experience in a desktop support, call center support, or other technology related customer service setting preferably within an academic setting.

    • Preferred Qualifications
      • Knowledge of Fixed Asset Database.
      • Ability to process various inventory reports.
      • Knowledge and proficiency using Apple JAMF.
      • Thorough knowledge of personal computer hardware and software including PC and Apple equipment, Microsoft Windows, Apple OS, Linux, Microsoft Office, and other common personal computer software applications.
      • Thorough knowledge of desktop peripherals, mobile device hardware and software (cellular phone, Smart phones, etc.) and computer network-based multimedia devices.
      • Thorough knowledge of typical classroom audio/visual equipment (projectors, media players, control systems).
      • Thorough understanding of networks, data communications and multimedia systems.
      • Ability to draft workflows in support of business process improvements.

    • Knowledge, Skills, Abilities
      • Ability to apply consultative skills to assess user needs and provide appropriate support.
      • Knowledge of information technology systems and/or applications, including campuswide systems and multimedia environments, access procedures, networks, and/or databases.
      • Ability to integrate multiple applications and/or systems.
      • Proficiency using standard software packages.
      • Ability to analyze data requirements and research data availability and access methods.
      • Knowledge of network administration.
      • Ability to coordinate and implement data exchanges and conversions.
      • Knowledge of training theory and practices demonstrated by an ability to develop and deliver technical training and user documentation.
      • Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions.
      • Knowledge of statistical and/or research databases.

    • Special Conditions
    • CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at:
      https://calstate.policystat.com/policy/9779821/latest/

    • Salary Range
    • Anticipated salary will be $4,678 - $5,614 per month plus excellent paid benefits. Salary will depend on the qualifications of the successful finalist. (Full Information Technology Consultant, Career range: $4,678 - $11,547 per month)

    • Compensation & Benefits
    • Commensurate with qualifications and experience. As a member of the 23-campus CSU System, we offer an extremely competitive benefits package that includes, but is not limited to, outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 14 paid holidays a year. Link to Bargaining Unit: 9 Benefits Summary: CSU Employee Benefit Summary

    • How to Apply
    • To be considered, qualified candidates must submit a completed Stanislaus State online employment application, cover letter, and resumé. Applications are accepted electronically only. Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration. To apply online, please click the “Apply Now” button on this page.

      Applications will be processed in accordance with Article 9.3 of the CSU/CSUEU Memorandum of Understanding. Preference will be given to qualified individuals currently employed at CSU Stanislaus in bargaining units 2, 5, 7, and 9 except when it is determined that it is necessary to appoint outside applicants to meet the best interest of the campus by obtaining specialized skills and abilities not available from current employees.
    • Application Deadline
    • OPEN UNTIL FILLED; SCREENING TO BEGIN ON OR AFTER SEPTEMBER 6, 2022. (Applications received after the screening date will be considered at the discretion of the university.)

    • Criminal Background Clearance Notice
    • Satisfactory completion of a background check (which includes checks of employment records, education records, criminal records, civil records; and may include motor vehicle records, professional licenses, and sex offender registries, as position requires) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

    • Additional Information
    • Campus & Area
      California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion - one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts.

      Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West’s No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education.

      Clery Act Disclosure

      Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the annual security report (ASR), is now available for viewing at https://www.csustan.edu/annual-campus-security-report . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle, Turlock, CA 95382.

      Equal Employment Opportunity

      The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised 7/21/17, as a condition of employment.

      Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at (209) 667-3351. California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD. As a federal contractor, we are committed to attracting a diverse applicant pool. Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at: Voluntary Self-Identification of Disability PDF Form .

      CSU Stanislaus hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
    • The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview.

      INFORMATION CONTAINED IN THIS ANNOUNCEMENT MAY BE SUBJECT TO CHANGE WITHOUT NOTICE


Closing Date/Time: Open until filled

Job Address

Turlock, California 95382 United States View Map