Senior Ticket Office Lead (517072)

  • California State University (CSU) Northridge
  • Los Angeles, California
  • Oct 04, 2022
Part Time Customer Service

Job Description

Description:
CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun.

Major Duties
Under general supervision of the Ticket/Sales Manager, the Senior Ticket Office Lead provides ticketing and customer services operations support on an “on-call” basis for events at the Younes and Soraya Center for the Performing Arts (YSNC), the Plaza del Sol Performance Hall (PDS), and the Experimental Theatre, overseeing all ticket office operations during select business hours. The incumbent acts as the sole Ticket Office supervisor at select YSNC events, assists the Ticket/Sales Manager in carrying out regular ticket office duties, builds and processes promo codes, and handles exchanges and theatre comps for select shows.
• Oversees scheduling, provides oversight to Ticket Office Staff, opens and closes the Ticket Office, prepares daily sales reports, and uses best practices in business operations and financial transactions.
• Completes exchanges and theatre comps for select shows, works with FOH to ensure the highest quality of customer services is provided to guests of the venue, and serves as main point of contact for renters.
• Provides Administrative Support to the Ticket/Sales Manager, such as overseeing shift assignment and scheduling, staff/artist/VIP tickets, guiding and directing the maintenance of Ticketmaster equipment, assisting in building and processing of promo codes, and etc.
• Performs other duties as assigned.

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Qualifications
• Equivalent to four (4) years of full-time, general office clerical and administrative support experience that has provided the applicant with the knowledge and abilities listed.
• Equivalent to full-time college or university education/vocational school training in business or job-related field may be substituted for up to two (2) years of the required experience on a year for year basis.
• Experience as a YSNC Ticketing Lead for at least one (1) year or two (2) years as a Ticket Associate is required.

Knowledge, Skills, & Abilities
• Thorough knowledge of correct English grammar, spelling, and punctuation; office methods, procedures, and practices; and university infrastructure, policies, and procedures.
• Working knowledge of budget policies and procedures.
• Ability and specialized skills to: coordinate many different administrative duties; interpret and apply a variety of complex policies and procedures; set deadlines, priorities, and complete projects accordingly; draft and prepare memoranda and correspondence.
• Ability to keep moderately complex records and files; screen mail, telephone calls, and visitors; maintain confidential files; perform standard business math, track financial data, and make simple projections.
• Establish and maintain cooperative working relationships with guests, students, artists, faculty, peers, and management; and operate standard office equipment and software.
• Displays exceptional leadership and supervision skills; displays excellent customer service skills and the ability to effectively work crowd control; displays flexibility and patience when interacting with others; and ability to work independently as well as part of a team.
• Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities and/or policies is preferred.
• Current Red Cross CPR/AED and First Aid certification is preferred.
• Ability to lift 35 lbs is required.

Pay, Benefits, & Work Schedule
• The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver and more.
• Classification/grade: 1035 / Admin Support Coordinator / 1
• The anticipated HIRING RANGE: $1752 - $1910 (PTE), dependent upon qualifications and experience. The salary range for this classification is: $1752 - $2754 (PTE) per month.
• HOURS: Full Time; 40 hours per week; Monday through Friday.
• TEMP: This is a Temporary-renewable position, end date to be determined.
• The individual hired for this role will physically work on-campus in Northridge. This is not a telecommute position.

General Information
• Applications received through October 14, 2022, will be considered in the initial review and review of applications will continue until position is filled.
• This position is a sensitive position as designated by the CSU.
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
• In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers
• CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. To learn more visit our Matadors Forward site: https://www.csun.edu/matadors-forward/faculty-and-staff-fall-guidelines

Equal Employment Opportunity
CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in CSU Executive Order 1096. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.
Closing Date/Time: Open until filled

Job Address

Los Angeles, California 91330 United States View Map