CITY OF LAGUNA BEACH, CA
Laguna Beach, California, United States
Description The City of Laguna Beach Community Development Department is seeking customer service-oriented individuals to fill the positions of Permit Technician and Senior Permit Technician! A 4% Cost of Living Increase is scheduled for 07/01/2024. The Position: Under general supervision, assists the public at the Community Development Department front counter; provides information on department services; accepts, processes and reviews forms, plans and permit applications for building, and determines completeness of necessary documents. Reports to the Permit Services Supervisor or Building Official. Application/Selection Process : All interested applicants must submit a completed online city application. Applications will be accepted on a continuous basis . Applications will be screened carefully and selected applicants will be invited to participate in a structured panel interview. Those recommended for further evaluation will undergo a department interview with City staff. Based on the City's needs, the selection process may be modified. Candidates will be notified via e-mail of any changes in the selection process. Pre-Placement Process: The selected candidate must successfully pass a fingerprint check with the State Department of Justice, a pre-placement physical and drug test, educational and employment verification, and reference check(s). Examples of Duties The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Reviews applications and plans for completeness and accuracy Processes and routes plans to all appropriate divisions and departments and determines review for outside agencies Issues building, mechanical, electrical, and plumbing permits Schedules inspections Provides information and services to citizens regarding permit fees, requirements and City regulations Calculates permit and development fees Prepares reports and correspondence on building related items Answers phone and assists customers at the front counter Balances daily revenue and prepares claim vouchers Responds to citizen complaints Orders office supplies and updates department forms as needed Provides administrative and clerical staff support services to department personnel as assigned Qualifications Any combination demonstrating the ability to effectively and successfully perform the duties of the position is considered qualifying. A typical combination is as follows: Education: Graduation from high school or equivalent, supplemented by specialized job-related courses. Experience : Permit Technician: One (1) year of experience working in a clerical or administrative capacity with strong public contact work, computer usage and providing written and oral communication. Experience with a municipal agency processing and issuing building permits and assisting the public at a front counter is highly desirable. Senior Permit Technician: Four (4) years of experience with processing and issuing building permits and assisting the public at the building division counter. License/Certificate Requirements: A valid California Driver’s license and an acceptable driving record are required. An International Code Council (ICC) Permit Technician Certificate is highly desirable. Supplemental Information Knowledge of: General construction practices, methods and terminology; operation of general office equipment, including a personal computer using Windows based software, Microsoft Word, Excel, and Outlook. Knowledge of building codes. Ability to: Read or learn to read plans; calculate fees and building valuations; communicate effectively orally and in writing and maintain composure under pressure; type accurately at a rate of approximately 45 wpm (net) and use correct grammar, spelling and punctuation; effectively multi-task and maintain effective organization of multiple projects and assignments in a busy office environment with frequent interruptions; work effectively under pressure; maintain effective and cooperative working relationships with those encountered in the performance of duties, including the general public. Laguna Beach: With seven miles of City beaches and towering hills with captivating Pacific views, Laguna Beach residents enjoy some of the most stunning landscapes in Southern California. The City of Laguna Beach hosts millions of visitors to its world-famous arts festivals and beautiful beaches. Services provided to its resident population of approximately 234,000 include police, fire, marine safety, recreation, parks, public works, community development, parking, transit and animal control. The Department & Division: The Community Development Department is organized into five divisions - Administration, Zoning, Building , Planning, and Code Enforcement. The Building Division is responsible for the building safety standards for the design, construction, use, and occupancy of all buildings and structures within the City of Laguna Beach. Benefits for Laguna Beach Municipal Employees' Association (MEA) Retirement : The City offers membership in the California Public Employees Retirement System (CalPERS). The retirement formula is based on appointment date and membership status with CalPERS. 2% at 62 for PEPRA CalPERS members, or 2.5% at 55 for Classic CalPERS members. Health Coverage: The City covers the medical and dental insurance premium costs for employee-only and provides a contribution towards dependent premium costs. A medical insurance waiver program is available for employees covered by medical insurance other than the City’s medical insurance. Vacation: Vacation leave accrues at a rate of 96 hours per year. This increases to 136 hours per year after five years of service, and to 176 hours per year after nine years of service. A cash-out option exists for accrued vacation time. Holiday: The City provides 90 hours for 11 paid holidays per year. Sick Leave: Sick leave accrues at a rate of 80 hours per year. Unused sick leave is available for cash-in at 50% value into your Retirement Health Savings (RHS) account. Retirement Health Savings Plan: The City, on your behalf, deposits a monthly pre-tax contribution of $100 into your RHS account. Life Insurance: The City provides a life insurance benefit in the amount of $50,000, including coverage for Accidental Death and Dismemberment and Long-term Disability. Pay Plan: The basic pay ranges are composed of 8 steps, with each step varying by approximately 5%. Acting Pay: Employees will receive an additional 5% of their current base salary for working out of classification for 15 or more consecutive workdays. Alternate Work Schedule: City Hall is currently operating on a 9/80 work schedule. Other work schedules may be available including, but not limited to, a 4/10, 9/80, 5/8 or other work schedule as may suit the operational needs of the City. Alternate work schedules are subject to City Manager approval. Other Benefits : The City offers a Flexible Spending Account, Educational Reimbursement Program, Employee Assistance Program, Exceptional Performance Pay Program, and Bilingual Pay Program.
Apr 21, 2024
Full Time
Description The City of Laguna Beach Community Development Department is seeking customer service-oriented individuals to fill the positions of Permit Technician and Senior Permit Technician! A 4% Cost of Living Increase is scheduled for 07/01/2024. The Position: Under general supervision, assists the public at the Community Development Department front counter; provides information on department services; accepts, processes and reviews forms, plans and permit applications for building, and determines completeness of necessary documents. Reports to the Permit Services Supervisor or Building Official. Application/Selection Process : All interested applicants must submit a completed online city application. Applications will be accepted on a continuous basis . Applications will be screened carefully and selected applicants will be invited to participate in a structured panel interview. Those recommended for further evaluation will undergo a department interview with City staff. Based on the City's needs, the selection process may be modified. Candidates will be notified via e-mail of any changes in the selection process. Pre-Placement Process: The selected candidate must successfully pass a fingerprint check with the State Department of Justice, a pre-placement physical and drug test, educational and employment verification, and reference check(s). Examples of Duties The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Reviews applications and plans for completeness and accuracy Processes and routes plans to all appropriate divisions and departments and determines review for outside agencies Issues building, mechanical, electrical, and plumbing permits Schedules inspections Provides information and services to citizens regarding permit fees, requirements and City regulations Calculates permit and development fees Prepares reports and correspondence on building related items Answers phone and assists customers at the front counter Balances daily revenue and prepares claim vouchers Responds to citizen complaints Orders office supplies and updates department forms as needed Provides administrative and clerical staff support services to department personnel as assigned Qualifications Any combination demonstrating the ability to effectively and successfully perform the duties of the position is considered qualifying. A typical combination is as follows: Education: Graduation from high school or equivalent, supplemented by specialized job-related courses. Experience : Permit Technician: One (1) year of experience working in a clerical or administrative capacity with strong public contact work, computer usage and providing written and oral communication. Experience with a municipal agency processing and issuing building permits and assisting the public at a front counter is highly desirable. Senior Permit Technician: Four (4) years of experience with processing and issuing building permits and assisting the public at the building division counter. License/Certificate Requirements: A valid California Driver’s license and an acceptable driving record are required. An International Code Council (ICC) Permit Technician Certificate is highly desirable. Supplemental Information Knowledge of: General construction practices, methods and terminology; operation of general office equipment, including a personal computer using Windows based software, Microsoft Word, Excel, and Outlook. Knowledge of building codes. Ability to: Read or learn to read plans; calculate fees and building valuations; communicate effectively orally and in writing and maintain composure under pressure; type accurately at a rate of approximately 45 wpm (net) and use correct grammar, spelling and punctuation; effectively multi-task and maintain effective organization of multiple projects and assignments in a busy office environment with frequent interruptions; work effectively under pressure; maintain effective and cooperative working relationships with those encountered in the performance of duties, including the general public. Laguna Beach: With seven miles of City beaches and towering hills with captivating Pacific views, Laguna Beach residents enjoy some of the most stunning landscapes in Southern California. The City of Laguna Beach hosts millions of visitors to its world-famous arts festivals and beautiful beaches. Services provided to its resident population of approximately 234,000 include police, fire, marine safety, recreation, parks, public works, community development, parking, transit and animal control. The Department & Division: The Community Development Department is organized into five divisions - Administration, Zoning, Building , Planning, and Code Enforcement. The Building Division is responsible for the building safety standards for the design, construction, use, and occupancy of all buildings and structures within the City of Laguna Beach. Benefits for Laguna Beach Municipal Employees' Association (MEA) Retirement : The City offers membership in the California Public Employees Retirement System (CalPERS). The retirement formula is based on appointment date and membership status with CalPERS. 2% at 62 for PEPRA CalPERS members, or 2.5% at 55 for Classic CalPERS members. Health Coverage: The City covers the medical and dental insurance premium costs for employee-only and provides a contribution towards dependent premium costs. A medical insurance waiver program is available for employees covered by medical insurance other than the City’s medical insurance. Vacation: Vacation leave accrues at a rate of 96 hours per year. This increases to 136 hours per year after five years of service, and to 176 hours per year after nine years of service. A cash-out option exists for accrued vacation time. Holiday: The City provides 90 hours for 11 paid holidays per year. Sick Leave: Sick leave accrues at a rate of 80 hours per year. Unused sick leave is available for cash-in at 50% value into your Retirement Health Savings (RHS) account. Retirement Health Savings Plan: The City, on your behalf, deposits a monthly pre-tax contribution of $100 into your RHS account. Life Insurance: The City provides a life insurance benefit in the amount of $50,000, including coverage for Accidental Death and Dismemberment and Long-term Disability. Pay Plan: The basic pay ranges are composed of 8 steps, with each step varying by approximately 5%. Acting Pay: Employees will receive an additional 5% of their current base salary for working out of classification for 15 or more consecutive workdays. Alternate Work Schedule: City Hall is currently operating on a 9/80 work schedule. Other work schedules may be available including, but not limited to, a 4/10, 9/80, 5/8 or other work schedule as may suit the operational needs of the City. Alternate work schedules are subject to City Manager approval. Other Benefits : The City offers a Flexible Spending Account, Educational Reimbursement Program, Employee Assistance Program, Exceptional Performance Pay Program, and Bilingual Pay Program.
City of Fremont, CA
Fremont, California, United States
Description The City of Fremont's Community Development Department is recruiting for Building Official VIEW OUR RECRUITMENT BROCHURE The Department The role of the Community Development Department is to help Fremont become the sustainable, strategically urban community envisioned in the City's General Plan . Department activities include: Providing professional assistance to developers, contractors, businesses, and homeowners Preserving open space Planning for and assisting with the building of high-quality strategically urban residential and commercial developments Maintaining and increasing the range of housing alternatives for the community The department includes Planning , Building and Safety , Code Enforcement , Housing , and Sustainability . First Review of Applications The first review of applications is May 3, 2024, at 12:00 p.m. (PT). This recruitment may close without notice after this date so interested applicants are encouraged to apply immediately. A resume and supplemental questionnaire (part of the online application) must be submitted with the completed City application. To be considered for this outstanding employment opportunity, please complete an application online by clicking "Apply" just above this box. Selection Process The process may include individual and/or panel interviews, professional reference checks, fingerprint check for criminal history and other related components. Only those candidates who have the best combination of qualifications in relation to the requirements and duties of the position will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to participate in the process. Reasonable Accommodation Human Resources will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise Human Resources of any special needs a minimum of 5 days in advance of the selection process by calling (510) 494-4660 or emailing humanresources@fremont.gov . Contact Us For additional information, please contact Human Resources Department at: humanresources@fremont.gov . The information contained herein is subject to change and does not constitute either an expressed or implied contract. _______________________________________________________________________________ Building Official Class Specification Definition Under general direction, plans, organizes, participates, and directs the activities of the Plan Check and Inspection sections of the Building & Safety Division within the Community Development Department; provides technical expertise in plan check review; collaborates with Division managers to administer Division affairs; provides technical building code guidance to staff in the Planning Division, Building Division, Engineering Division, and Fire Department; coordinates activities of the Division with those of other divisions, City departments, and outside agencies; performs related duties as required; the Building Official may be assigned management of the Permit Center as operational needs require. Class Characteristics This is a single incumbent management classification, reporting to the Director of Community Development or their designee. The incumbent is responsible for ensuring that Plan Check and Inspection staff provide quality customer service while performing plan review and building inspection services. The incumbent shall actively collaborate with the Permit Center Manager on permit issuance, public services, and technology implementation and enhancements. This position provides general building code guidance while determining alternate means and methods when required. Essential Functions Serves as the City’s Building Official. Manages the Plan Check and Inspection section operations through subordinate managers and supervisors. Collaborates with the Permit Center Manager on the overall operation of the one-stop Permit Center to ensure the timely issuance of permits and the proper dissemination of information to the public. Provides technical oversight to plan review and inspection managers on work completeness, accuracy, timeliness, and adherence to professional and mandated standards, and prepares performance improvement plans as necessary. Plans, organizes, directs, and participates in the plan review and design of documents for all projects submitted to the City of Fremont for plan check. Participates in the review, interpretation, and enforcement of State and local Building and Fire Code ordinances related to commercial and residential buildings, including fire protection through plan check, permit issuance, building inspection, and related code enforcement activities. Provides information, advice, and code interpretation for staff, developers, engineers, property owners, and contractors regarding Building Code and City construction regulations. Reviews and renders decisions on complex code applications for requested code modifications and alternate materials and methods. Participates in the development, interpretation, clarification and communication of policies and operational procedures. Provides technical and non-technical training. Represents the City in Building Code disputes and litigation. Monitors changes in legislation, regulations, and technology that may affect operations. Recommends the City’s position on proposed legislation. Modifies the City’s building ordinance to conform to State requirements. Implements policy and procedural changes to conform to new and amended State law. Develops technical code-related informational bulletins for the use of the public and in-house staff as needed. Follows all safety rules and protocols included in the Injury and Illness Prevention Program. Takes appropriate action as required to identify and correct safety hazards and report safety concerns to their supervisor. Performs required duties under the City's disaster response plan. Assists with design and implementation of systems to encourage quality teamwork and exceptional customer services. Ensures staff is provided the tools, training, and processes to enable them to perform assigned responsibilities in a manner which best support customer satisfaction. Consults and partners with staff to resolve interdepartmental issues and enhance customer service. Ensures that customer complaints are addressed in a timely manner. Attends and participates in professional and technical organizations and committees, including representing the City as liaison to representatives from State, federal, and local agencies and meetings of regional importance. Stays abreast of new trends and innovations in building inspection, plans examination, permit processing, and code compliance. Researches emerging products and enhancements and their applicability to City needs. Makes presentations to elected or appointed bodies (e.g., City Council, Planning Commission) Meets with and/or makes presentations to community groups and representatives of local business to explain the functions, policies, and operations of the section, and to respond to questions concerning plan review and inspection. Directs special projects. Evaluates staffing needs and participates in the recruitment, examination, and hiring process. Prepares or directs the preparation of requests for proposals and consultant services and manages consultant services. Assists in preparation of operating budget for the Community Development Department and prepares and monitors division budget. Reviews, mediates, and resolves personnel problems. Marginal Functions Other duties as assigned. Minimum Qualifications Knowledge, Skills and Abilities Knowledge of: Permit processing, plan review, and inspection services and organizational operations; uniform building codes, standards, and regulations; building inspection, all structural and non-structural aspects of California building codes; methods, materials, techniques, and practices employed in building design, construction and inspection, engineering, and plan check; technical report writing; project and workload planning; fire codes and fire prevention systems; public information and public speaking techniques; principles of budget preparation in the public sector; practices and methodologies of contract administration; principles and practices of supervision; development and implementation of procedures; fire, plumbing, electrical, mechanical, and related codes and regulations; permit technologies including electronic plan review, mapping services, online payment, and similar advanced technologies to simplify both staff and public interaction and use of permitting services. Skill in: Reading and interpreting building plans, specifications and codes; identifying appropriate code modifications and alternate materials and methods to meet California Building Code requirements when needed; applying “Green Building” principles; dealing tactfully and effectively with a diverse group of people. Ability to: Function effectively, with integrity, both as a team member and as a team builder; lead others while fostering an atmosphere of teamwork among Building Division staff; plan, organize, direct and participate in the work of staff engaged in the performance of complex, technical engineering work; develop and implement goals and objectives; allocate resources between staff and contract service; review construction plans and conduct field inspections of building for compliance with standards, codes, ordinance and regulations; participate in the development of and maintain the section budget; determine and evaluate levels of achievement and performance; understand, interpret, and explain codes, regulations and policies; identify and analyze administrative problems and implement operational changes; focus on discovering and meeting the customer’s or client’s needs; understand others: able to accurately hear and understand the unspoken or partly expressed thoughts, feelings, and concerns of others; commit to an organization while showing an ability and willingness to align one’s own behavior with the needs, priorities, and goals of the organization; determine and implement the appropriate course of action in stressful situations; take initiative: identify a problem, obstacle, or opportunity and take action to address current or future problems or opportunities; be flexible while developing and maintaining cooperative working relationship with staff and clients from a variety of ethnic and socio-economic backgrounds; lead and guide team members to excel; motivate staff to explore their potential within the scope of their work; speak to large and small groups while being persuasive and influential; manage meetings effectively; prepare written and verbal reports; work independently; resolve disputes; perform work involving considerable attention to detail; work well while striving to surpass a standard of excellence; deliver seamless service to the Permit Center; and travel independently both within and outside of the City limits. Incumbents must possess the physical and mental capacity to work under the conditions described in this document and to perform the duties required by their assigned position. Education/Experience Any combination of education and/or experience that has provided the knowledge, skills and abilities necessary to satisfactory job performance would be qualifying. A typical way to obtain the required knowledge, skills, and abilities would be: over ten years of building plan review and inspection experience. A bachelor's degree from an accredited college or university with course work in Civil or Structural Engineering, Architecture or a related field may be substituted for five years of building plan review or inspection experience. Supervisory experience with a focus on team work and customer service is desirable. Registration as a civil and/or structural engineer and/or architect in the State of California is desirable. Licenses/Certificates/Special Requirements ICC certification as a Building Official is required within one year of date of hire. Failure to obtain and maintain this certification will lead to discipline up to and including termination. Possession of, or ability to secure, by the time of the appointment a valid Class C California Driver's License. Failure to maintain the required certification and license will result in discipline up to and including termination. Failure to maintain the required certification and license will result in discipline up to and including termination. Physical and Environmental Demands Rare = 66% Sitting: Frequent Walking: Occasional Standing: Rare Bending (neck): Frequent - to review plans on desk / counter Bending (waist): Frequent - to review plans on desk / counter Squatting: Rare Climbing: Rare - when in the field (couple hours in the month) Kneeling: Rare Crawling: Rare Jumping: Rare - when in the field Balancing: Rare - when in the field, waking on 2’ X 10” planks Twisting (neck): Occasional Twisting (waist): Rare Grasp - light (dominant hand): Rare Grasp - light (non-dominant): Rare Grasp - firm (dominant hand): Rare Grasp - firm (non-dominant): Rare Fine manipulation (dominant): Occasional Fine manipulation (non-dominant): Occasional Reach - at/below shoulder: Rare Reach - above shoulder level: Rare Push/pull: Up to 10 lbs. Rare - rolled plans 11 to 25 lbs. Rare - rolled plans 26 to 50 lbs. Rare - 26-30 rolled plans 51 to 75 lbs. Never 76 to 100 lbs. Never Over 100 lbs. Never Lifting: Up to 10 lbs. Rare - rolled plans 11 to 25 lbs. Rare - rolled plans 26 to 50 lbs. Rare - 26-30 rolled plans 51 to 75 lbs. Never 76 to 100 lbs. Never Over 100 lbs. Never Carrying: Up to 10 lbs. Rare - rolled plans 11 to 25 lbs. Rare - rolled plans 26 to 50 lbs. Rare - 26-30 rolled plans 51 to 75 lbs. Never 76 to 100 lbs. Never Over 100 lbs. Never Coordination: Eye-hand: Required Eye-hand-foot: Required Driving: Required Vision: Acuity, near: Required Acuity, far: Required Depth perception: Required Accommodation: Required Color vision: Required Field of vision: Required Talking: Face-to-face contact: Required Verbal contact w/others: Required Public: Required Hearing: Normal conversation: Required Telephone communication: Required Earplugs required: Required - when on construction site (couple hours per month) Work environment: Works indoors, works outdoors, exposure to extreme hot or cold temperature, exposure to marked changes in temperature / humidity, when in the field, exposure to dust, fumes, smoke gases, odors, mists, or other irritating particles - when in the field, exposure to toxic or caustic chemicals (wear protective clothing construction site/pile driver), exposure to excessive noise, exposure to radiation or electrical energy - transformer, while inspecting service stations, exposure to solvents, grease or oil, exposure to slippery or uneven walking surface, working below ground, being around moving machinery - cranes, earth mover etc., using computer monitor, exposure to vibration, works around others, works alone, works with others. Class Code: 5621 FLSA: Exempt EEOC Code: 1 Barg. Unit: FAME Probation: 12 months Rev.: 02/2024 The City of Fremont offers a comprehensive benefit package including general and holiday leave as well as medical, dental, vision, life, and long/short-term disability insurance. To view a summary of the benefits the City offers, please visit: City of Fremont Benefits Summary
Apr 13, 2024
Full Time
Description The City of Fremont's Community Development Department is recruiting for Building Official VIEW OUR RECRUITMENT BROCHURE The Department The role of the Community Development Department is to help Fremont become the sustainable, strategically urban community envisioned in the City's General Plan . Department activities include: Providing professional assistance to developers, contractors, businesses, and homeowners Preserving open space Planning for and assisting with the building of high-quality strategically urban residential and commercial developments Maintaining and increasing the range of housing alternatives for the community The department includes Planning , Building and Safety , Code Enforcement , Housing , and Sustainability . First Review of Applications The first review of applications is May 3, 2024, at 12:00 p.m. (PT). This recruitment may close without notice after this date so interested applicants are encouraged to apply immediately. A resume and supplemental questionnaire (part of the online application) must be submitted with the completed City application. To be considered for this outstanding employment opportunity, please complete an application online by clicking "Apply" just above this box. Selection Process The process may include individual and/or panel interviews, professional reference checks, fingerprint check for criminal history and other related components. Only those candidates who have the best combination of qualifications in relation to the requirements and duties of the position will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to participate in the process. Reasonable Accommodation Human Resources will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise Human Resources of any special needs a minimum of 5 days in advance of the selection process by calling (510) 494-4660 or emailing humanresources@fremont.gov . Contact Us For additional information, please contact Human Resources Department at: humanresources@fremont.gov . The information contained herein is subject to change and does not constitute either an expressed or implied contract. _______________________________________________________________________________ Building Official Class Specification Definition Under general direction, plans, organizes, participates, and directs the activities of the Plan Check and Inspection sections of the Building & Safety Division within the Community Development Department; provides technical expertise in plan check review; collaborates with Division managers to administer Division affairs; provides technical building code guidance to staff in the Planning Division, Building Division, Engineering Division, and Fire Department; coordinates activities of the Division with those of other divisions, City departments, and outside agencies; performs related duties as required; the Building Official may be assigned management of the Permit Center as operational needs require. Class Characteristics This is a single incumbent management classification, reporting to the Director of Community Development or their designee. The incumbent is responsible for ensuring that Plan Check and Inspection staff provide quality customer service while performing plan review and building inspection services. The incumbent shall actively collaborate with the Permit Center Manager on permit issuance, public services, and technology implementation and enhancements. This position provides general building code guidance while determining alternate means and methods when required. Essential Functions Serves as the City’s Building Official. Manages the Plan Check and Inspection section operations through subordinate managers and supervisors. Collaborates with the Permit Center Manager on the overall operation of the one-stop Permit Center to ensure the timely issuance of permits and the proper dissemination of information to the public. Provides technical oversight to plan review and inspection managers on work completeness, accuracy, timeliness, and adherence to professional and mandated standards, and prepares performance improvement plans as necessary. Plans, organizes, directs, and participates in the plan review and design of documents for all projects submitted to the City of Fremont for plan check. Participates in the review, interpretation, and enforcement of State and local Building and Fire Code ordinances related to commercial and residential buildings, including fire protection through plan check, permit issuance, building inspection, and related code enforcement activities. Provides information, advice, and code interpretation for staff, developers, engineers, property owners, and contractors regarding Building Code and City construction regulations. Reviews and renders decisions on complex code applications for requested code modifications and alternate materials and methods. Participates in the development, interpretation, clarification and communication of policies and operational procedures. Provides technical and non-technical training. Represents the City in Building Code disputes and litigation. Monitors changes in legislation, regulations, and technology that may affect operations. Recommends the City’s position on proposed legislation. Modifies the City’s building ordinance to conform to State requirements. Implements policy and procedural changes to conform to new and amended State law. Develops technical code-related informational bulletins for the use of the public and in-house staff as needed. Follows all safety rules and protocols included in the Injury and Illness Prevention Program. Takes appropriate action as required to identify and correct safety hazards and report safety concerns to their supervisor. Performs required duties under the City's disaster response plan. Assists with design and implementation of systems to encourage quality teamwork and exceptional customer services. Ensures staff is provided the tools, training, and processes to enable them to perform assigned responsibilities in a manner which best support customer satisfaction. Consults and partners with staff to resolve interdepartmental issues and enhance customer service. Ensures that customer complaints are addressed in a timely manner. Attends and participates in professional and technical organizations and committees, including representing the City as liaison to representatives from State, federal, and local agencies and meetings of regional importance. Stays abreast of new trends and innovations in building inspection, plans examination, permit processing, and code compliance. Researches emerging products and enhancements and their applicability to City needs. Makes presentations to elected or appointed bodies (e.g., City Council, Planning Commission) Meets with and/or makes presentations to community groups and representatives of local business to explain the functions, policies, and operations of the section, and to respond to questions concerning plan review and inspection. Directs special projects. Evaluates staffing needs and participates in the recruitment, examination, and hiring process. Prepares or directs the preparation of requests for proposals and consultant services and manages consultant services. Assists in preparation of operating budget for the Community Development Department and prepares and monitors division budget. Reviews, mediates, and resolves personnel problems. Marginal Functions Other duties as assigned. Minimum Qualifications Knowledge, Skills and Abilities Knowledge of: Permit processing, plan review, and inspection services and organizational operations; uniform building codes, standards, and regulations; building inspection, all structural and non-structural aspects of California building codes; methods, materials, techniques, and practices employed in building design, construction and inspection, engineering, and plan check; technical report writing; project and workload planning; fire codes and fire prevention systems; public information and public speaking techniques; principles of budget preparation in the public sector; practices and methodologies of contract administration; principles and practices of supervision; development and implementation of procedures; fire, plumbing, electrical, mechanical, and related codes and regulations; permit technologies including electronic plan review, mapping services, online payment, and similar advanced technologies to simplify both staff and public interaction and use of permitting services. Skill in: Reading and interpreting building plans, specifications and codes; identifying appropriate code modifications and alternate materials and methods to meet California Building Code requirements when needed; applying “Green Building” principles; dealing tactfully and effectively with a diverse group of people. Ability to: Function effectively, with integrity, both as a team member and as a team builder; lead others while fostering an atmosphere of teamwork among Building Division staff; plan, organize, direct and participate in the work of staff engaged in the performance of complex, technical engineering work; develop and implement goals and objectives; allocate resources between staff and contract service; review construction plans and conduct field inspections of building for compliance with standards, codes, ordinance and regulations; participate in the development of and maintain the section budget; determine and evaluate levels of achievement and performance; understand, interpret, and explain codes, regulations and policies; identify and analyze administrative problems and implement operational changes; focus on discovering and meeting the customer’s or client’s needs; understand others: able to accurately hear and understand the unspoken or partly expressed thoughts, feelings, and concerns of others; commit to an organization while showing an ability and willingness to align one’s own behavior with the needs, priorities, and goals of the organization; determine and implement the appropriate course of action in stressful situations; take initiative: identify a problem, obstacle, or opportunity and take action to address current or future problems or opportunities; be flexible while developing and maintaining cooperative working relationship with staff and clients from a variety of ethnic and socio-economic backgrounds; lead and guide team members to excel; motivate staff to explore their potential within the scope of their work; speak to large and small groups while being persuasive and influential; manage meetings effectively; prepare written and verbal reports; work independently; resolve disputes; perform work involving considerable attention to detail; work well while striving to surpass a standard of excellence; deliver seamless service to the Permit Center; and travel independently both within and outside of the City limits. Incumbents must possess the physical and mental capacity to work under the conditions described in this document and to perform the duties required by their assigned position. Education/Experience Any combination of education and/or experience that has provided the knowledge, skills and abilities necessary to satisfactory job performance would be qualifying. A typical way to obtain the required knowledge, skills, and abilities would be: over ten years of building plan review and inspection experience. A bachelor's degree from an accredited college or university with course work in Civil or Structural Engineering, Architecture or a related field may be substituted for five years of building plan review or inspection experience. Supervisory experience with a focus on team work and customer service is desirable. Registration as a civil and/or structural engineer and/or architect in the State of California is desirable. Licenses/Certificates/Special Requirements ICC certification as a Building Official is required within one year of date of hire. Failure to obtain and maintain this certification will lead to discipline up to and including termination. Possession of, or ability to secure, by the time of the appointment a valid Class C California Driver's License. Failure to maintain the required certification and license will result in discipline up to and including termination. Failure to maintain the required certification and license will result in discipline up to and including termination. Physical and Environmental Demands Rare = 66% Sitting: Frequent Walking: Occasional Standing: Rare Bending (neck): Frequent - to review plans on desk / counter Bending (waist): Frequent - to review plans on desk / counter Squatting: Rare Climbing: Rare - when in the field (couple hours in the month) Kneeling: Rare Crawling: Rare Jumping: Rare - when in the field Balancing: Rare - when in the field, waking on 2’ X 10” planks Twisting (neck): Occasional Twisting (waist): Rare Grasp - light (dominant hand): Rare Grasp - light (non-dominant): Rare Grasp - firm (dominant hand): Rare Grasp - firm (non-dominant): Rare Fine manipulation (dominant): Occasional Fine manipulation (non-dominant): Occasional Reach - at/below shoulder: Rare Reach - above shoulder level: Rare Push/pull: Up to 10 lbs. Rare - rolled plans 11 to 25 lbs. Rare - rolled plans 26 to 50 lbs. Rare - 26-30 rolled plans 51 to 75 lbs. Never 76 to 100 lbs. Never Over 100 lbs. Never Lifting: Up to 10 lbs. Rare - rolled plans 11 to 25 lbs. Rare - rolled plans 26 to 50 lbs. Rare - 26-30 rolled plans 51 to 75 lbs. Never 76 to 100 lbs. Never Over 100 lbs. Never Carrying: Up to 10 lbs. Rare - rolled plans 11 to 25 lbs. Rare - rolled plans 26 to 50 lbs. Rare - 26-30 rolled plans 51 to 75 lbs. Never 76 to 100 lbs. Never Over 100 lbs. Never Coordination: Eye-hand: Required Eye-hand-foot: Required Driving: Required Vision: Acuity, near: Required Acuity, far: Required Depth perception: Required Accommodation: Required Color vision: Required Field of vision: Required Talking: Face-to-face contact: Required Verbal contact w/others: Required Public: Required Hearing: Normal conversation: Required Telephone communication: Required Earplugs required: Required - when on construction site (couple hours per month) Work environment: Works indoors, works outdoors, exposure to extreme hot or cold temperature, exposure to marked changes in temperature / humidity, when in the field, exposure to dust, fumes, smoke gases, odors, mists, or other irritating particles - when in the field, exposure to toxic or caustic chemicals (wear protective clothing construction site/pile driver), exposure to excessive noise, exposure to radiation or electrical energy - transformer, while inspecting service stations, exposure to solvents, grease or oil, exposure to slippery or uneven walking surface, working below ground, being around moving machinery - cranes, earth mover etc., using computer monitor, exposure to vibration, works around others, works alone, works with others. Class Code: 5621 FLSA: Exempt EEOC Code: 1 Barg. Unit: FAME Probation: 12 months Rev.: 02/2024 The City of Fremont offers a comprehensive benefit package including general and holiday leave as well as medical, dental, vision, life, and long/short-term disability insurance. To view a summary of the benefits the City offers, please visit: City of Fremont Benefits Summary
Nassau County, FL
NASSAU COUNTY, Florida, United States
Description Reviews for code compliance all plans and construction documents submitted for permitting for new construction, alteration and repair work on commercial, residential and industrial projects. Provides courteous and professional customer service. Supervises subordinate Plans Examiners. Examples of Duties Reviews engineered and non-engineered commercial, residential and industrial plans to ensure compliance with all local, state, and federal codes, ordinances and laws before, during and after construction, including but not limited to building, energy, handicap accessibility, flood zone, plumbing, gas, electric, mechanical, etc. Approves plans, specifications and standards. Reviews multi-family housing plans for ADA compliance in accordance with the Fair Housing Act. Reviews permit applications as submitted for completeness and accuracy; tracks applications. Reviews mobile home permits for compliance with State requirements pertaining to set-up, set-back and electrical, plumbing and mechanical requirements. Reviews Florida Energy Code forms for compliance. Prepares sketches to detail code requirements. Reviews submitted plans for compliance with adopted Flood Ordinance. Determines Flood Zones in order to certify building elevation certificates and enforcement. Attends Development Review Meetings. Corresponds with comments to ensure compliance. Reviews plats, site plans, construction plans, architectural drawings, engineering plans and shop drawings for compliance with all applicable building codes and regulations. Prepares, processes and submits various documents, including plan review logs, inspection logs, vehicle mileage logs, violation notices, sketches, review notes, memos, correspondence, etc. Researches and obtains evidence and prepares reports concerning violations which have not been corrected. Testifies in legal proceedings as directed. Maintains up-to-date knowledge of all current codes and inspection/enforcement procedures. Maintains required certifications through state-mandated continuing education. Interprets requirements and recommends compliance procedures to contractors, trades-workers, property owners and the general public. Assists customers at the counter. Performs Building, Electrical, Plumbing and Mechanical Inspections as needed in areas of licensure. Supervises subordinate plan review staff to include selection, disciplinary issues and performance reviews. Provides direction to field inspectors relative to code requirements and processes for specific projects. Attends required meetings, conferences, training courses and seminars to maintain knowledge of industry trends and technology. Performs a variety of routine office duties as required, which include but are not limited to, preparing reports and correspondence, entering computer data, attending meetings, answering the telephone, etc. Interacts and communicates with various groups and individuals such as immediate supervisor, building official, co-workers, other County personnel, County Commissioners, complainants, property/business owners, contractors, architects, engineers, various community/civic organizations, various other governmental agencies, vendors and the general public. Maintains assigned vehicle. Offers training, advice and assistance as needed. Operates a vehicle and a variety of equipment which include a computer, printer, fax machine, copier, scanner, calculator, telephone, two-way radio, cameras, engineering scales, measuring tools, etc. Attends and remains at work regularly and adheres to policies and procedures regarding absenteeism and tardiness. Provides adequate notice to higher management with respect to vacation time and leave requests. Performs related duties as required. (These essential functions are not a complete statement of all duties required of the job. Employees will be required to perform such other related job duties as may be assigned or required.) Typical Qualifications High school diploma/GED supplemented by three (3) years experience as a Commercial Plans Examiner and two (2) years experience as a supervisor or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Must possess and maintain a State of Florida Standard Plans Examiner’s License and Certification in at least three (3) of the four (4) commercial technical categories (building, electrical, mechanical and plumbing, one (1) must be building category); or Must be Licensed as an Architect in accordance with Florida Statute 481; or Must be Licensed as an Engineer in accordance with Florida Statute 471. Preference will be given to applicants who also hold Inspector Licenses. Must possess and maintain a valid State Driver’s License. Supplemental Information Knowledge of the methods, policies and procedures of the Department and County as they pertain to the performance duties of the Senior Plans Examiner. Knowledge of the functions and interrelationships of the County and other Governmental agencies. Knowledge of the laws, ordinances, standards and regulations pertaining to the specific duties and responsibilities of the position. Ability to plan and schedule inspections. Knowledge of building construction techniques, codes, methods and acceptable practices as required to perform thorough and accurate plans examination. Ability to review construction plans and drawings to determine compliance with codes, ordinances and laws. Knowledge of codes and regulations related to issuing permits for building, plumbing, electrical, mechanical and related areas. Ability to offer training and assistance to co-workers and employees of other departments as required. Ability to take the initiative to complete the duties of the position without the need of direct supervision. Ability to plan, organize and prioritize daily assignments and work activities. Has good organizational, technical and human relations skills. Ability to learn and utilize new skills and information to improve job performance and efficiency. Knowledge of proper English usage, punctuation, spelling and grammar. Knowledge of modern office practices and technology. Ability to use computer for word processing and records management. Ability to perform required mathematical calculations. Ability to read and interpret various materials pertaining to the responsibilities of the job. Ability to assemble and analyze information and prepare reports and records in a concise, clear and effective manner. Knowledge of the terminology and various professional languages used within the department. Ability to maintain effective relationships with co-workers, personnel in other departments, professionals and members of the public through contact and cooperation. Ability to react calmly and quickly in emergency situations. ESSENTIAL PHYSICAL SKILLS: Stooping Sitting Kneeling Bending Crouching Reaching Standing Walking Lifting and carrying up to 50 lbs. Pushing and pulling Climbing on ladders, on steps, on scaffolding or on the ground (Reasonable accommodations will be made for otherwise qualified individuals with a disability) WORK ENVIRONMENT: Work is performed primarily inside and occasionally outside. Knowledge of the occupational hazards and safety precautions of the industry. Ability to work effectively despite exposure to extreme weather conditions of heat and cold, wetness, humidity, machinery hazards, electrical current, violence, smoke/dust, odors, dirt/pollen, dangerous animals, traffic hazards, noise extremes and working at heights. ADDITIONAL INFORMATION: Incomplete applications will not be considered. Applications will continue to be received until the listed closing date or the position is filled, whichever is earliest. Submission of an application does not guarantee the applicant an interview. Applicants will be subject to a criminal background check. Nassau County is an Equal Opportunity Employer and a Drug Free Workplace. Nassau County values the service veterans and their family members have given to our country and that the County supports the hiring of returning service members, military spouses, and their family members as such this position is eligible for Veterans’ Preference in accordance with applicable laws. The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, environmental conditions, or qualifications required of employees assigned to this position. This position may be required to work in a safety sensitive capacity at any time based on emergency declaration or other operational need. Nassau County reserves the right to edit or re-write this job description at any time. An organization is only as good as the people it employs. To attract and retain the best team possible, the Nassau County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future. BOCC-Contributed Benefits Medical & Prescription Drugs Benefits Health Savings Account (HSA) Contributions with a Qualified Plan Florida Retirement System Employee Assistance Program Tuition Assistance Program Optional Benefits Dental Vision Life & AD&D Supplemental & Dependent Life & AD&D Insurance Long Term Disability Voluntary Benefits Offered By Aflac and/or Colonial 457(b) Deferred Compensation Program Roth IRA NOTE: For detailed information regarding available benefits click here. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. Employees are required to contribute 3% of their salary per Florida Statute. TUITION ASSISTANCE PROGRAM The County may provide tuition assistance to cover the cost of tuition and books to County employees requesting tuition reimbursement for courses at an accredited college or university which are applicable to the employee's field of work and/or are of such nature to directly prepare employees for positions of greater responsibility within the County. Contact the Human Resources Office for additional details. HOLIDAYS The following, as well as any other days the BOCC may declare, are designated as official holidays for County Employees: New Year's Day Martin Luther King, Jr. Day Presidents Day Good Friday Memorial Day Juneteenth Independence Day Labor Day Veterans Day Thanksgiving Day The Day After Thanksgiving Christmas Eve Christmas Day PTO LEAVE All full-time employees shall accrue Paid Time Off (PTO) Leave in accordance with the following formula: Years of Employment Hours Per Year 0 through the end of the 4th year 180 5 years through the end of the 10th year 200 11 years through the end of the 15th year 220 16 years and over 240 For additional information please view Nassau County's Policies & Procedures . Closing Date/Time: Continuous
Apr 10, 2024
Full Time
Description Reviews for code compliance all plans and construction documents submitted for permitting for new construction, alteration and repair work on commercial, residential and industrial projects. Provides courteous and professional customer service. Supervises subordinate Plans Examiners. Examples of Duties Reviews engineered and non-engineered commercial, residential and industrial plans to ensure compliance with all local, state, and federal codes, ordinances and laws before, during and after construction, including but not limited to building, energy, handicap accessibility, flood zone, plumbing, gas, electric, mechanical, etc. Approves plans, specifications and standards. Reviews multi-family housing plans for ADA compliance in accordance with the Fair Housing Act. Reviews permit applications as submitted for completeness and accuracy; tracks applications. Reviews mobile home permits for compliance with State requirements pertaining to set-up, set-back and electrical, plumbing and mechanical requirements. Reviews Florida Energy Code forms for compliance. Prepares sketches to detail code requirements. Reviews submitted plans for compliance with adopted Flood Ordinance. Determines Flood Zones in order to certify building elevation certificates and enforcement. Attends Development Review Meetings. Corresponds with comments to ensure compliance. Reviews plats, site plans, construction plans, architectural drawings, engineering plans and shop drawings for compliance with all applicable building codes and regulations. Prepares, processes and submits various documents, including plan review logs, inspection logs, vehicle mileage logs, violation notices, sketches, review notes, memos, correspondence, etc. Researches and obtains evidence and prepares reports concerning violations which have not been corrected. Testifies in legal proceedings as directed. Maintains up-to-date knowledge of all current codes and inspection/enforcement procedures. Maintains required certifications through state-mandated continuing education. Interprets requirements and recommends compliance procedures to contractors, trades-workers, property owners and the general public. Assists customers at the counter. Performs Building, Electrical, Plumbing and Mechanical Inspections as needed in areas of licensure. Supervises subordinate plan review staff to include selection, disciplinary issues and performance reviews. Provides direction to field inspectors relative to code requirements and processes for specific projects. Attends required meetings, conferences, training courses and seminars to maintain knowledge of industry trends and technology. Performs a variety of routine office duties as required, which include but are not limited to, preparing reports and correspondence, entering computer data, attending meetings, answering the telephone, etc. Interacts and communicates with various groups and individuals such as immediate supervisor, building official, co-workers, other County personnel, County Commissioners, complainants, property/business owners, contractors, architects, engineers, various community/civic organizations, various other governmental agencies, vendors and the general public. Maintains assigned vehicle. Offers training, advice and assistance as needed. Operates a vehicle and a variety of equipment which include a computer, printer, fax machine, copier, scanner, calculator, telephone, two-way radio, cameras, engineering scales, measuring tools, etc. Attends and remains at work regularly and adheres to policies and procedures regarding absenteeism and tardiness. Provides adequate notice to higher management with respect to vacation time and leave requests. Performs related duties as required. (These essential functions are not a complete statement of all duties required of the job. Employees will be required to perform such other related job duties as may be assigned or required.) Typical Qualifications High school diploma/GED supplemented by three (3) years experience as a Commercial Plans Examiner and two (2) years experience as a supervisor or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Must possess and maintain a State of Florida Standard Plans Examiner’s License and Certification in at least three (3) of the four (4) commercial technical categories (building, electrical, mechanical and plumbing, one (1) must be building category); or Must be Licensed as an Architect in accordance with Florida Statute 481; or Must be Licensed as an Engineer in accordance with Florida Statute 471. Preference will be given to applicants who also hold Inspector Licenses. Must possess and maintain a valid State Driver’s License. Supplemental Information Knowledge of the methods, policies and procedures of the Department and County as they pertain to the performance duties of the Senior Plans Examiner. Knowledge of the functions and interrelationships of the County and other Governmental agencies. Knowledge of the laws, ordinances, standards and regulations pertaining to the specific duties and responsibilities of the position. Ability to plan and schedule inspections. Knowledge of building construction techniques, codes, methods and acceptable practices as required to perform thorough and accurate plans examination. Ability to review construction plans and drawings to determine compliance with codes, ordinances and laws. Knowledge of codes and regulations related to issuing permits for building, plumbing, electrical, mechanical and related areas. Ability to offer training and assistance to co-workers and employees of other departments as required. Ability to take the initiative to complete the duties of the position without the need of direct supervision. Ability to plan, organize and prioritize daily assignments and work activities. Has good organizational, technical and human relations skills. Ability to learn and utilize new skills and information to improve job performance and efficiency. Knowledge of proper English usage, punctuation, spelling and grammar. Knowledge of modern office practices and technology. Ability to use computer for word processing and records management. Ability to perform required mathematical calculations. Ability to read and interpret various materials pertaining to the responsibilities of the job. Ability to assemble and analyze information and prepare reports and records in a concise, clear and effective manner. Knowledge of the terminology and various professional languages used within the department. Ability to maintain effective relationships with co-workers, personnel in other departments, professionals and members of the public through contact and cooperation. Ability to react calmly and quickly in emergency situations. ESSENTIAL PHYSICAL SKILLS: Stooping Sitting Kneeling Bending Crouching Reaching Standing Walking Lifting and carrying up to 50 lbs. Pushing and pulling Climbing on ladders, on steps, on scaffolding or on the ground (Reasonable accommodations will be made for otherwise qualified individuals with a disability) WORK ENVIRONMENT: Work is performed primarily inside and occasionally outside. Knowledge of the occupational hazards and safety precautions of the industry. Ability to work effectively despite exposure to extreme weather conditions of heat and cold, wetness, humidity, machinery hazards, electrical current, violence, smoke/dust, odors, dirt/pollen, dangerous animals, traffic hazards, noise extremes and working at heights. ADDITIONAL INFORMATION: Incomplete applications will not be considered. Applications will continue to be received until the listed closing date or the position is filled, whichever is earliest. Submission of an application does not guarantee the applicant an interview. Applicants will be subject to a criminal background check. Nassau County is an Equal Opportunity Employer and a Drug Free Workplace. Nassau County values the service veterans and their family members have given to our country and that the County supports the hiring of returning service members, military spouses, and their family members as such this position is eligible for Veterans’ Preference in accordance with applicable laws. The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, environmental conditions, or qualifications required of employees assigned to this position. This position may be required to work in a safety sensitive capacity at any time based on emergency declaration or other operational need. Nassau County reserves the right to edit or re-write this job description at any time. An organization is only as good as the people it employs. To attract and retain the best team possible, the Nassau County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future. BOCC-Contributed Benefits Medical & Prescription Drugs Benefits Health Savings Account (HSA) Contributions with a Qualified Plan Florida Retirement System Employee Assistance Program Tuition Assistance Program Optional Benefits Dental Vision Life & AD&D Supplemental & Dependent Life & AD&D Insurance Long Term Disability Voluntary Benefits Offered By Aflac and/or Colonial 457(b) Deferred Compensation Program Roth IRA NOTE: For detailed information regarding available benefits click here. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. Employees are required to contribute 3% of their salary per Florida Statute. TUITION ASSISTANCE PROGRAM The County may provide tuition assistance to cover the cost of tuition and books to County employees requesting tuition reimbursement for courses at an accredited college or university which are applicable to the employee's field of work and/or are of such nature to directly prepare employees for positions of greater responsibility within the County. Contact the Human Resources Office for additional details. HOLIDAYS The following, as well as any other days the BOCC may declare, are designated as official holidays for County Employees: New Year's Day Martin Luther King, Jr. Day Presidents Day Good Friday Memorial Day Juneteenth Independence Day Labor Day Veterans Day Thanksgiving Day The Day After Thanksgiving Christmas Eve Christmas Day PTO LEAVE All full-time employees shall accrue Paid Time Off (PTO) Leave in accordance with the following formula: Years of Employment Hours Per Year 0 through the end of the 4th year 180 5 years through the end of the 10th year 200 11 years through the end of the 15th year 220 16 years and over 240 For additional information please view Nassau County's Policies & Procedures . Closing Date/Time: Continuous
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information EXAM NUMBER R1138K-R FILING PERIOD Tuesday, March 1, 2022 at 8:00 a.m. (PT) This examination will remain open until the needs of the service are met and is subject to closure without prior notice. TYPE OF RECRUITMENT Open Competitive Job Opportunity DEFINITION Performs specialized clerical duties. CLASSIFICATION STANDARDS Positions allocable to this class typically report to a clerical supervisor or higher and perform specialized clerical duties requiring a working knowledge of specialized subject matter and the specialized clerical functions involved. Performance of assigned duties requires initiative and independent judgment within procedural and policy limits. Essential Job Functions Processes documents according to established procedures; examples include reports, charts, tables and lists, bills, receipts, statements, case files, permits, licenses, and notices. Reviews documents for completeness, accuracy, and compliance with legal and other requirements. Answers questions and provides information to the public concerning regulations, procedures, forms, applications, programs and services, and permit requests. Maintains records requiring specialized knowledge and judgment in the selection, compilation or computation of data; examples include cost records and distribution and control ledgers which can be posted without extensive knowledge of bookkeeping. Compares or segregates documents where specialized knowledge of the function and more than a routine check for completeness and accuracy is involved. Utilizes office machines such as computers or terminals, copiers, scanners, or calculators incidental to the performance of other duties. Searches records and files for data where judgment and discrimination are required in selecting or abstracting material. Indexes and cross-references records and files. Sorts, arranges and files documents and publications; retrieves and issues filed materials. Calculates amounts due, collects fees, and issues receipts. Requests, receives, stores, inventories, and issues office supplies, and maintains related records. Receives, sorts and distributes mail. Serves as a receptionist or counter clerk, as needed. Requirements SELECTION REQUIREMENTS: A Certificate of Participation by the County of Los Angeles, Department of Human Resources Temporary Services Registry Program, TEMPLA*. SPECIAL REQUIREMENT INFORMATION: *In order to meet the Selection Requirements, you MUST attach a TempLA certificate of completion at the time of filing or within ten (10) calendar days of filing your application online. LICENSE REQUIRED: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS II - LIGHT: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. Additional Information EXAMINATION CONTENT This examination will consist of a multiple-choice and/or simulation assessment weighted 100%, that will assess: Customer Focus Learning Potential Responsibility Following Instructions Numerical Calculation Verbal Ability MULTIPLE-CHOICE AND/OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. Applicants must meet the Selection Requirements and receive a passing score of 70% or higher on the examination in order to be placed on the Eligible Register. Please Note: Test Invitation Letters and other correspondence will be sent electronically to the e-mail address provided on the application. It is important that applicants provide a valid e-mail address. Please add kmacaranas@hr.lacounty.gov, CLovell@hr.lacounty.gov , info@governmentjobs.com , talentcentral@shl.com , noreply@proctoru.com , and donot-reply@amcatmail.com to your e-mail address book and/or list of approved senders to prevent e-mail notifications from being filtered as SPAM/JUNK mail. All notices will be sent electronically to your e-mail address . TRANSFER OF TEST COMPONENTS: Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test scores may be transferred. Test scores cannot be given over the telephone. TEST PREPARATION: Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you prepare for the test, we advise you to review all related materials that you deem necessary. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. Additional online practice tests are available at https://www.shldirect.com/en-us/practice-tests Please note that these resources are intended to provide general information about the types of tests and assessments used by the County of Los Angeles. These resources do not contain details of the exam nor the specific questions you will be asked to answer during the test administration. The exam content section describes the areas assessed by the test and you are invited to study and review whatever material you believe will help you to prepare. ELIGIBILITY INFORMATION The names of candidates receiving a passing grade in the examination will be placed on the eligible register for a period of twelve (12) months from the date the list is created. VACANCY INFORMATION The eligible register resulting from this examination will be used to fill vacancies throughout County of Los Angeles, as they occur. APPLICATION AND FILING INFORMATION Applications must be submitted online only. We will begin receiving applications on March 1, 2022 at 8:00 a.m. (PT). until needs of the service are met. All applications must be received before 5 p.m. (PT) on the last day of filing. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Plan to submit your online application well in advance of the 5 p.m. (PT) deadline on the last day of filing as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Any additional documents, IF ANY , must be received at the time of filing or within ten (10) calendar days from application submission. Apply online by clicking the green "Apply" button at the top right of this posting. You can also track the status of your application using this website. Fill out your application completely including the required Supplemental Questions detailing experience relating to the Selection Requirements. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week and description of work performed. If your application is incomplete, it will be rejected. Important: Please note that all information included in the application materials is subject to verification at any point during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. SOCIAL SECURITY NUMBER: We need for you to use your own social security number during filing to ensure your application is processed accurately. Federal law requires that all employed persons have a social security number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES : Computers are available at public libraries throughout Los Angeles County. Please use the following link to locate a Los Angeles County Public Library near you: http://www.colapublib.org/libs/ Please use the following link to locate a Department of Workforce Development, Aging and Community Services community center near you: https://workforce.lacounty.gov/service-locator/ . NO SHARING OF USER ID AND PASSWORD: We want you to have your own user ID and password. Using a family member or friend's account may erase an applicant's original application record. COVID-19 Vaccination All County workforce members must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department. Anti-Racism, Diversity, and Inclusion (ARDI ) The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Fair Chance Initiative The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individual assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed . It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, or disability or any other characteristic protected by State or Federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will comply with all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants. TESTING ACCOMMODATION: If you require an accommodation to fairly compete in any part of the assessment process, let us know by contacting the Testing Accommodation Coordinator at TestingAccommodations@hr.lacounty.gov . You will be required to complete the Request for Reasonable Accommodation form as well as supporting documentation from a qualified professional justifying the requested accommodation(s). The sooner you contact us, the sooner we can respond to your request and keep you moving through the process. California Relay Services Phone: (800) 735-2922 Teletype: (800) 735-2929 Testing Accommodation Email: TestingAccommodations@hr.lacounty.gov Program Contact Name: TempLA Program Contact Phone: (213) 974-2382 Program Contact Email: TempLA@hr.lacounty.gov Department Contact Name: Kathleen Macaranas Department Contact Phone: (213) 351-2934 Department Contact Email: kmacaranas@hr.lacounty.gov For detailed information, please click here
Apr 27, 2024
Full Time
Position/Program Information EXAM NUMBER R1138K-R FILING PERIOD Tuesday, March 1, 2022 at 8:00 a.m. (PT) This examination will remain open until the needs of the service are met and is subject to closure without prior notice. TYPE OF RECRUITMENT Open Competitive Job Opportunity DEFINITION Performs specialized clerical duties. CLASSIFICATION STANDARDS Positions allocable to this class typically report to a clerical supervisor or higher and perform specialized clerical duties requiring a working knowledge of specialized subject matter and the specialized clerical functions involved. Performance of assigned duties requires initiative and independent judgment within procedural and policy limits. Essential Job Functions Processes documents according to established procedures; examples include reports, charts, tables and lists, bills, receipts, statements, case files, permits, licenses, and notices. Reviews documents for completeness, accuracy, and compliance with legal and other requirements. Answers questions and provides information to the public concerning regulations, procedures, forms, applications, programs and services, and permit requests. Maintains records requiring specialized knowledge and judgment in the selection, compilation or computation of data; examples include cost records and distribution and control ledgers which can be posted without extensive knowledge of bookkeeping. Compares or segregates documents where specialized knowledge of the function and more than a routine check for completeness and accuracy is involved. Utilizes office machines such as computers or terminals, copiers, scanners, or calculators incidental to the performance of other duties. Searches records and files for data where judgment and discrimination are required in selecting or abstracting material. Indexes and cross-references records and files. Sorts, arranges and files documents and publications; retrieves and issues filed materials. Calculates amounts due, collects fees, and issues receipts. Requests, receives, stores, inventories, and issues office supplies, and maintains related records. Receives, sorts and distributes mail. Serves as a receptionist or counter clerk, as needed. Requirements SELECTION REQUIREMENTS: A Certificate of Participation by the County of Los Angeles, Department of Human Resources Temporary Services Registry Program, TEMPLA*. SPECIAL REQUIREMENT INFORMATION: *In order to meet the Selection Requirements, you MUST attach a TempLA certificate of completion at the time of filing or within ten (10) calendar days of filing your application online. LICENSE REQUIRED: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS II - LIGHT: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. Additional Information EXAMINATION CONTENT This examination will consist of a multiple-choice and/or simulation assessment weighted 100%, that will assess: Customer Focus Learning Potential Responsibility Following Instructions Numerical Calculation Verbal Ability MULTIPLE-CHOICE AND/OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. Applicants must meet the Selection Requirements and receive a passing score of 70% or higher on the examination in order to be placed on the Eligible Register. Please Note: Test Invitation Letters and other correspondence will be sent electronically to the e-mail address provided on the application. It is important that applicants provide a valid e-mail address. Please add kmacaranas@hr.lacounty.gov, CLovell@hr.lacounty.gov , info@governmentjobs.com , talentcentral@shl.com , noreply@proctoru.com , and donot-reply@amcatmail.com to your e-mail address book and/or list of approved senders to prevent e-mail notifications from being filtered as SPAM/JUNK mail. All notices will be sent electronically to your e-mail address . TRANSFER OF TEST COMPONENTS: Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test scores may be transferred. Test scores cannot be given over the telephone. TEST PREPARATION: Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you prepare for the test, we advise you to review all related materials that you deem necessary. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. Additional online practice tests are available at https://www.shldirect.com/en-us/practice-tests Please note that these resources are intended to provide general information about the types of tests and assessments used by the County of Los Angeles. These resources do not contain details of the exam nor the specific questions you will be asked to answer during the test administration. The exam content section describes the areas assessed by the test and you are invited to study and review whatever material you believe will help you to prepare. ELIGIBILITY INFORMATION The names of candidates receiving a passing grade in the examination will be placed on the eligible register for a period of twelve (12) months from the date the list is created. VACANCY INFORMATION The eligible register resulting from this examination will be used to fill vacancies throughout County of Los Angeles, as they occur. APPLICATION AND FILING INFORMATION Applications must be submitted online only. We will begin receiving applications on March 1, 2022 at 8:00 a.m. (PT). until needs of the service are met. All applications must be received before 5 p.m. (PT) on the last day of filing. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Plan to submit your online application well in advance of the 5 p.m. (PT) deadline on the last day of filing as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Any additional documents, IF ANY , must be received at the time of filing or within ten (10) calendar days from application submission. Apply online by clicking the green "Apply" button at the top right of this posting. You can also track the status of your application using this website. Fill out your application completely including the required Supplemental Questions detailing experience relating to the Selection Requirements. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week and description of work performed. If your application is incomplete, it will be rejected. Important: Please note that all information included in the application materials is subject to verification at any point during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. SOCIAL SECURITY NUMBER: We need for you to use your own social security number during filing to ensure your application is processed accurately. Federal law requires that all employed persons have a social security number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES : Computers are available at public libraries throughout Los Angeles County. Please use the following link to locate a Los Angeles County Public Library near you: http://www.colapublib.org/libs/ Please use the following link to locate a Department of Workforce Development, Aging and Community Services community center near you: https://workforce.lacounty.gov/service-locator/ . NO SHARING OF USER ID AND PASSWORD: We want you to have your own user ID and password. Using a family member or friend's account may erase an applicant's original application record. COVID-19 Vaccination All County workforce members must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department. Anti-Racism, Diversity, and Inclusion (ARDI ) The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Fair Chance Initiative The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individual assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed . It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, or disability or any other characteristic protected by State or Federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will comply with all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants. TESTING ACCOMMODATION: If you require an accommodation to fairly compete in any part of the assessment process, let us know by contacting the Testing Accommodation Coordinator at TestingAccommodations@hr.lacounty.gov . You will be required to complete the Request for Reasonable Accommodation form as well as supporting documentation from a qualified professional justifying the requested accommodation(s). The sooner you contact us, the sooner we can respond to your request and keep you moving through the process. California Relay Services Phone: (800) 735-2922 Teletype: (800) 735-2929 Testing Accommodation Email: TestingAccommodations@hr.lacounty.gov Program Contact Name: TempLA Program Contact Phone: (213) 974-2382 Program Contact Email: TempLA@hr.lacounty.gov Department Contact Name: Kathleen Macaranas Department Contact Phone: (213) 351-2934 Department Contact Email: kmacaranas@hr.lacounty.gov For detailed information, please click here
City of Sacramento, CA
Sacramento, California, United States
THE POSITION The Community Development Departments Code Compliance Division is recruiting for a Customer Service Representative to provide administrative and customer service support for the division and its customers. IDEAL CANDIDATE STATEMENT The ideal candidate will possess the experience, skills, and characteristics to: Deliver quality customer service. Be comfortable interacting with customers by phone, text, and in-person. Exhibit high levels of professionalism, competency, and problem-solving skills. Possess experience in de-escalation to assist challenging customers by phone and at the public counter. Explain City Codes and policies to assist customers to gain compliance. Provide detailed notes, memos, and letters. To perform a variety of record keeping, general clerical, transaction processing, and public contact and customer service work over the telephone and at a public counter; and direct information requests according to established standards and procedures. This is the journey-level class in the Customer Service series. The Customer Service Representative class is distinguished from the Customer Service Assistant in that the latter is the entry-level class in the Customer Service series where incumbents would lack a complete knowledge of unit procedures and standards, and not yet able to perform the full range of duties without immediate supervision. This class is distinguished from the Customer Service Specialist in that the latter is the advanced journey level class in the series and is considered the technical expert of the series. Positions in this class are flexibly staffed, and are usually filled by advancement from the lower-level class of Customer Service Assistant. Appointment to the higher class requires that the employee be performing substantially the full range of duties for the class and meet the qualification standards for the class. Immediate supervision is provided by a Customer Service Supervisor or higher-level staff. Lead direction may be provided by higher-level staff. The Customer Service Representative may provide lead direction to lower-level staff. ESSENTIAL DUTIES AND RESPONSIBILITIES - Perform a variety of duties, including typing, proofreading, billing, checking, filing, record keeping, sorting and retrieving documents and records, mail/correspondence, maintaining alphabetical, index, and cross-reference files; folds, staples stuffs and binds a variety of materials for bulk mailings; maintain general mailing lists, registration and other information. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; take and respond to a high volume of phone calls; follow general customer service policy and procedure; may act as receptionist; provide information on department and division policies and procedures. - Receive and respond to customer inquiries; screen calls, take messages and complaints, refer customers to appropriate persons regarding services and accounts, and department business lines, including fees, licenses, permits and billing information; provide follow-up on inquiries from the public or staff; and refer or assist in the resolution of problems. - Utilize various systems to locate information, retrieve, research and review; find out the status of accounts and conditions; create or make adjustments to service requests. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Operate 2-way radio or other telecommunication device; perform non-safety radio dispatch in order to dispatch field staff, equipment or vehicles to locations as needed; prioritize calls; and obtain and record information and keep radio contact with field personnel. - Receive payments, make change, issue receipts and print-out account statements for permits, licenses, citation transactions, taxes and service accounts; issue, receive, type and process various applications, license, permits and other forms; input debit applications and cancellation information to customer accounts; issue refunds, notices and other related documents and information within established procedures; and update service accounts, permit, license and citation information systems. - Receive, open and process mail containing fees for various City services, including licenses, permits, citation payments, and utility payments; process outgoing correspondence and credit card payments. - Gather information from customers and complete appropriate property/parcel forms necessary to establish and stop services; adjust and reconcile records and billing as necessary to reflect changes in service; verify accuracy, waive penalties, and may perform collection efforts on delinquent accounts for City services, fees, licenses, permits and taxes. - Operate standard office equipment such as telephone, calculator, typewriter, teletypewriter (TTY)/ telecommunications device for the deaf (TTD), personal computer, facsimile machine, microfiche and microfilm readers, remittance processors, money counting machines, electronic cash registers, adding machine, and other office equipment. - Perform notary services. - Assist in the training of other employees. - Provides exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar, and punctuation. - Proper public and telephone contact practices. - Basic financial record keeping procedures and methods. - Methods and equipment used in processing payment and other fees. - Modern office practices, procedures and equipment, including filing systems. - Basic mathematical principles and procedures. - Assessing maps, as assigned including geographic information systems (GIS), parcel, subdivision, etc. - Computer operations, including computer software applications and other specialized business applications. - Organization, procedures and operating details of City department to which assigned. Skills in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Be flexible with changes in policies and procedures - Work under pressure. - Operate standard office equipment, including adding machine, personal computers, 2-way radio and other office equipment. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Learn the organization, procedure and operation details of the City. - Use a variety of business software applications in order to complete assigned duties in a timely manner. - Use good judgment in the application of City policies, regulations and procedures. - Work any shift, including weekends and holidays is mandatory for some assignments. - Maintain appropriate records and reports. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Understand and follow oral and written instructions. - Work with minimal supervision. - Speak clearly and concisely. - Perform notary services. - Work with a diverse group. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact, and public service work, providing information and/or directing request over the telephone and at a public counter. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Some assignments may require possession of a valid California Class C Driver License. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week ). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline . Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Representative examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 5/16/2024 11:59 PM Pacific
May 03, 2024
Full Time
THE POSITION The Community Development Departments Code Compliance Division is recruiting for a Customer Service Representative to provide administrative and customer service support for the division and its customers. IDEAL CANDIDATE STATEMENT The ideal candidate will possess the experience, skills, and characteristics to: Deliver quality customer service. Be comfortable interacting with customers by phone, text, and in-person. Exhibit high levels of professionalism, competency, and problem-solving skills. Possess experience in de-escalation to assist challenging customers by phone and at the public counter. Explain City Codes and policies to assist customers to gain compliance. Provide detailed notes, memos, and letters. To perform a variety of record keeping, general clerical, transaction processing, and public contact and customer service work over the telephone and at a public counter; and direct information requests according to established standards and procedures. This is the journey-level class in the Customer Service series. The Customer Service Representative class is distinguished from the Customer Service Assistant in that the latter is the entry-level class in the Customer Service series where incumbents would lack a complete knowledge of unit procedures and standards, and not yet able to perform the full range of duties without immediate supervision. This class is distinguished from the Customer Service Specialist in that the latter is the advanced journey level class in the series and is considered the technical expert of the series. Positions in this class are flexibly staffed, and are usually filled by advancement from the lower-level class of Customer Service Assistant. Appointment to the higher class requires that the employee be performing substantially the full range of duties for the class and meet the qualification standards for the class. Immediate supervision is provided by a Customer Service Supervisor or higher-level staff. Lead direction may be provided by higher-level staff. The Customer Service Representative may provide lead direction to lower-level staff. ESSENTIAL DUTIES AND RESPONSIBILITIES - Perform a variety of duties, including typing, proofreading, billing, checking, filing, record keeping, sorting and retrieving documents and records, mail/correspondence, maintaining alphabetical, index, and cross-reference files; folds, staples stuffs and binds a variety of materials for bulk mailings; maintain general mailing lists, registration and other information. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; take and respond to a high volume of phone calls; follow general customer service policy and procedure; may act as receptionist; provide information on department and division policies and procedures. - Receive and respond to customer inquiries; screen calls, take messages and complaints, refer customers to appropriate persons regarding services and accounts, and department business lines, including fees, licenses, permits and billing information; provide follow-up on inquiries from the public or staff; and refer or assist in the resolution of problems. - Utilize various systems to locate information, retrieve, research and review; find out the status of accounts and conditions; create or make adjustments to service requests. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Operate 2-way radio or other telecommunication device; perform non-safety radio dispatch in order to dispatch field staff, equipment or vehicles to locations as needed; prioritize calls; and obtain and record information and keep radio contact with field personnel. - Receive payments, make change, issue receipts and print-out account statements for permits, licenses, citation transactions, taxes and service accounts; issue, receive, type and process various applications, license, permits and other forms; input debit applications and cancellation information to customer accounts; issue refunds, notices and other related documents and information within established procedures; and update service accounts, permit, license and citation information systems. - Receive, open and process mail containing fees for various City services, including licenses, permits, citation payments, and utility payments; process outgoing correspondence and credit card payments. - Gather information from customers and complete appropriate property/parcel forms necessary to establish and stop services; adjust and reconcile records and billing as necessary to reflect changes in service; verify accuracy, waive penalties, and may perform collection efforts on delinquent accounts for City services, fees, licenses, permits and taxes. - Operate standard office equipment such as telephone, calculator, typewriter, teletypewriter (TTY)/ telecommunications device for the deaf (TTD), personal computer, facsimile machine, microfiche and microfilm readers, remittance processors, money counting machines, electronic cash registers, adding machine, and other office equipment. - Perform notary services. - Assist in the training of other employees. - Provides exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar, and punctuation. - Proper public and telephone contact practices. - Basic financial record keeping procedures and methods. - Methods and equipment used in processing payment and other fees. - Modern office practices, procedures and equipment, including filing systems. - Basic mathematical principles and procedures. - Assessing maps, as assigned including geographic information systems (GIS), parcel, subdivision, etc. - Computer operations, including computer software applications and other specialized business applications. - Organization, procedures and operating details of City department to which assigned. Skills in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Be flexible with changes in policies and procedures - Work under pressure. - Operate standard office equipment, including adding machine, personal computers, 2-way radio and other office equipment. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Learn the organization, procedure and operation details of the City. - Use a variety of business software applications in order to complete assigned duties in a timely manner. - Use good judgment in the application of City policies, regulations and procedures. - Work any shift, including weekends and holidays is mandatory for some assignments. - Maintain appropriate records and reports. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Understand and follow oral and written instructions. - Work with minimal supervision. - Speak clearly and concisely. - Perform notary services. - Work with a diverse group. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact, and public service work, providing information and/or directing request over the telephone and at a public counter. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Some assignments may require possession of a valid California Class C Driver License. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week ). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline . Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Representative examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 5/16/2024 11:59 PM Pacific