Jefferson County
Evergreen, Colorado, United States
We are seeking a dynamic, customer-focused Patron Experience Associate at our Evergreen Library to provide frontline library service to the diverse and growing residents of Jefferson County and beyond. Helping people find the information they need - whether it be what to read next, how to download an e-book or how to find a job - is what we do all day, every day. If you're passionate about providing outstanding customer service, serving your community, and are ready to contribute to the Library's success, then this may be the job for you! The Division of Public Services supports the mission and vision of the Jefferson County Public Library (JCPL) by creating the essential destination where residents can find just the service, program or material delivered in the way that fits them just right. The Patron Experience Associate provides information to patrons in person, by phone, mail and via electronic means. The Patron Experience Associate performs simple to moderately complex research activities. Advises patrons on appropriate materials. May be a generalist or specialize in services to specific market segments (Children, Teens, Adults, Seniors, Spanish Speaking and Digital Resources). This full time (40 hours per week) position is fully eligible for benefits. Apply By: 05/07/24 Division: Library Division Management Level: Individual Contributor Scheduled Weekly Hours: 40 Benefit Eligibility: This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement. Description: Hiring Range: $19.65 - $24.57 per hour. CUSTOMER SERVICE: Provides information, referrals and reader’s advisory assistance to patrons in person, by phone, mail and via electronic means. Locates materials using manual and electronic databases in JCPL, other Library systems and/or other sources. Refers patrons to community resources and other appropriate resources for further information as necessary. Advises patrons about on-line searching. Uses high-level customer service skills to determine patron needs. Creates a positive inviting atmosphere for all patrons. Addresses and resolves complaints from patrons or forwards to appropriate staff as necessary. Promotes and presents programs, classes, workshops both in the Library and off site. Advises and instructs Library patrons in using equipment necessary to access Library resources. May present programming training or classes to the public, both on or off site. Provides quality programs presented in their area of specialty, including off-site locations. Conducts Library tours and community outreach. CORE LIBRARY SERVICES: Participates with others in cross-functional teams to accomplish goals and objectives. Under supervision, assists in the development and maintenance of instructional tools, databases and reader’s advisory materials. Routinely provides direct customer service. Assists with evaluating and maintaining the existing collection through recommendations and weeding of materials. Suggests program needs. OPERATIONAL ORGANIZATION: Participates in the responsibility for the general appearance and safety of the division and Library as a whole. Assists with collection development and maintenance. Ensures access to all materials both physical and virtual. May create content for the web or social media. Participates in the design and creation of displays, bulletin boards, signs, posters, informational/directional aids and special exhibits. Keeps current on Library policies and procedures relevant to the location and/or Library as a whole. Monitors adherence to policies and procedures and/or communicates policies to patrons as necessary. Stays current on new trends and technologies. May collect, tabulate, maintain data and prepare standardized reports. OVERSIGHT: May assist in coordinating the work and schedules of ancillary staff and volunteers. May assume responsibility for the operation of the Library in absence of the Public Services Manager and/or Person in Charge. Takes appropriate action for disturbances and other emergencies. Other duties and responsibilities as assigned. Preferred - Customer service experience. Education: Experience: Work Experience: Minimum one year Certifications: Languages: Category: Library Services
We are seeking a dynamic, customer-focused Patron Experience Associate at our Evergreen Library to provide frontline library service to the diverse and growing residents of Jefferson County and beyond. Helping people find the information they need - whether it be what to read next, how to download an e-book or how to find a job - is what we do all day, every day. If you're passionate about providing outstanding customer service, serving your community, and are ready to contribute to the Library's success, then this may be the job for you! The Division of Public Services supports the mission and vision of the Jefferson County Public Library (JCPL) by creating the essential destination where residents can find just the service, program or material delivered in the way that fits them just right. The Patron Experience Associate provides information to patrons in person, by phone, mail and via electronic means. The Patron Experience Associate performs simple to moderately complex research activities. Advises patrons on appropriate materials. May be a generalist or specialize in services to specific market segments (Children, Teens, Adults, Seniors, Spanish Speaking and Digital Resources). This full time (40 hours per week) position is fully eligible for benefits. Apply By: 05/07/24 Division: Library Division Management Level: Individual Contributor Scheduled Weekly Hours: 40 Benefit Eligibility: This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement. Description: Hiring Range: $19.65 - $24.57 per hour. CUSTOMER SERVICE: Provides information, referrals and reader’s advisory assistance to patrons in person, by phone, mail and via electronic means. Locates materials using manual and electronic databases in JCPL, other Library systems and/or other sources. Refers patrons to community resources and other appropriate resources for further information as necessary. Advises patrons about on-line searching. Uses high-level customer service skills to determine patron needs. Creates a positive inviting atmosphere for all patrons. Addresses and resolves complaints from patrons or forwards to appropriate staff as necessary. Promotes and presents programs, classes, workshops both in the Library and off site. Advises and instructs Library patrons in using equipment necessary to access Library resources. May present programming training or classes to the public, both on or off site. Provides quality programs presented in their area of specialty, including off-site locations. Conducts Library tours and community outreach. CORE LIBRARY SERVICES: Participates with others in cross-functional teams to accomplish goals and objectives. Under supervision, assists in the development and maintenance of instructional tools, databases and reader’s advisory materials. Routinely provides direct customer service. Assists with evaluating and maintaining the existing collection through recommendations and weeding of materials. Suggests program needs. OPERATIONAL ORGANIZATION: Participates in the responsibility for the general appearance and safety of the division and Library as a whole. Assists with collection development and maintenance. Ensures access to all materials both physical and virtual. May create content for the web or social media. Participates in the design and creation of displays, bulletin boards, signs, posters, informational/directional aids and special exhibits. Keeps current on Library policies and procedures relevant to the location and/or Library as a whole. Monitors adherence to policies and procedures and/or communicates policies to patrons as necessary. Stays current on new trends and technologies. May collect, tabulate, maintain data and prepare standardized reports. OVERSIGHT: May assist in coordinating the work and schedules of ancillary staff and volunteers. May assume responsibility for the operation of the Library in absence of the Public Services Manager and/or Person in Charge. Takes appropriate action for disturbances and other emergencies. Other duties and responsibilities as assigned. Preferred - Customer service experience. Education: Experience: Work Experience: Minimum one year Certifications: Languages: Category: Library Services
City of Austin, TX
Austin, TX, United States
Minimum Qualifications Graduation with a Bachelor’s degree from an accredited college or university, plus one (1) year of experience in a related field. Experience may substitute for education up to a maximum of four (4) years. Physical Requirements: Must be able to stoop, bend, walk and reach heights of six (6) feet. Must be able to lift or pull book bags and equipment up to fifty (50) pounds. Must be able to push loaded book truck up to three hundred (300) pounds. Must have manual dexterity to operate computer keyboard. Notes to Applicants The Library Assistant (LA) at the Austin Public Library will provide comprehensive assistance to the Library Assistant Manager ( LAM ) and general support to the branch staff who report to the LAM . The ideal applicant will model key branch tasks using established processes and procedures. The Library Assistant position requires the knowledge, skills, and abilities necessary to perform money handling and accounting practices. They should have skills and experience with scheduling, prioritizing, organizing, conflict resolution, training, process improvement, customer service, and the ability to lead by example. APPLICATION INFORMATION : A detailed and complete job application is REQUIRED and helps us evaluate your qualifications. In completing your job application, please be sure to provide a COMPLETE employment history regarding any relevant experience that you would like for us to consider. This information will also be used to determine base pay in the event that you are selected for this position. NOTE : A cover letter and/or resume will NOT be used to substitute for an incomplete job application. Please understand that your job application will be used to measure or assess your written communication skills, including grammar, punctuation, and spelling, in helping us screen applications and determine candidates to be interviewed. All new employees are required to attend City of Austin and Austin Public Library training as scheduled and should arrange their outside schedules to accommodate such training. The Austin Public Library reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs. Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please click HERE for more information. TRAVEL : If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. MILITARY SERVICE : If you are identified as a top candidate you must provide a copy of your DD-214 before confirming a start date. WORK SCHEDULE : Shifts vary per location and require some nights and weekends. Schedules subject to change based on business need. Visit Austin Public Library Locations & Hours | Austin Public Library (austintexas.gov) for library hours per location. WORK HOURS : Based on operational needs, work hours may include extended workdays, holidays, and weekend work. Pay Range $21.78 - $24.50 per hour Hours Full-Time, 40-hours per week At least one night per week and two Saturdays per month are required. The schedule is subject to change based on operational needs. Job Close Date 05/09/2024 Type of Posting External Department Austin Public Library Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Clerical Location Cepeda Branch Library - 651 N. Pleasant Valley Rd., 78702 Preferred Qualifications Experience in delivering excellent customer service to a diverse clientele in an urban setting. Experience in answering customer questions using various information resources including online resources. Experience in planning and implementing programs and outreach activities. Experience in a lead, coach, or supervising position Ability to communicate effectively in Spanish or any language other than English. Ability to travel to more than one library location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Inputs library patron information into library automation system or other databases and monitors information input by other staff members. Performs clerical activities such as answering telephones, sorting mail, filing, typing, and photocopying and mailing out materials. Develops work schedules and monitors timesheets and payroll for administrative and volunteer staff. Handles, reports, and reconciles library funds. Assists librarians in the maintenance of collection of books, periodicals, magazines, newspapers, and audiovisual and other materials; customer services; and research needs. Sorts books, publications, and other items according to established procedures and return them to shelves, files, or other designated areas. Troubleshoots basic computer, printer, and copying equipment problems that arise. Acts as a liaison with Library vendors, delivery services and maintenance. Instructs and assists staff and the public with using reference sources, automated information sources, software, and the internet. Explains and enforces library policies and procedures to the public and staff. Answers routine inquiries and refers patrons in need of professional assistance to librarians. Locates library materials for patrons, including books, periodicals, audio tapes, Braille volumes, and pictures. Responsibilities - Supervision and/or Leadership Exercised: May provide leadership, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of money handling and accounting practices. Knowledge of books, electronic databases, internet resources, bibliographies and reference materials. Knowledge of equity, diversity, and inclusion principles and practices in libraries. Knowledge of Federal, State, and Local laws. Knowledge of City practices, policies, and procedures. Skill in customer service principles. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in planning and organizing. Skill in using computers and related software, including Microsoft Office products. Ability to assist library patrons and other staff. Ability to provide high-level customer service. Ability to work with frequent interruptions and changes in priorities. Ability to review materials to ensure accuracy, completeness and adherence to established formats and procedures. Ability to use library automation and the internet. Ability to establish and maintain good working relationships with other City employees and the public. Ability to work with people of diverse backgrounds. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Library Assistant position are: Graduation with a Bachelor’s degree from an accredited college or university, plus one (1) year of experience in a related field. Experience may substitute for education up to a maximum of four (4) years. Do you meet these minimum qualifications? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. * The physical requirements of this position are: must be able to stoop, bend, walk, and reach heights of six (6) feet, must be able to pull or lift up to fifty (50) pounds, must be able to push loaded book truck weighing up to three hundred (300) pounds, and must have manual dexterity to operate computer keyboard. Can you perform these physical duties with or without reasonable accommodations? Yes No * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * Are you bilingual or multilingual with the ability to effectively communicate in American Sign Language, Spanish, Mandarin, Urdu or other world language as needed by library location? Yes No * If you are bilingual or multilingual, please list the languages you speak and your fluency level with each language. If you are not bilingual, or multilingual, please list “N/A.” (Open Ended Question) * Do you have experience working with an automated library circulation system? Yes No * Please state and describe your experience leading, coaching and/or supervising others. (Open Ended Question) * Do you have experience delivering excellent customer service to a diverse clientele in an urban setting? Yes No * Describe your experience planning and implementing programs and outreach activities. (Open Ended Question) * Can you work a varied schedule as needed? Yes No * My job application is detailed and complete, and I understand that if I am selected as the top candidate for this particular job, my salary will be determined based on the experience submitted on my job application. Yes No Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Minimum Qualifications Graduation with a Bachelor’s degree from an accredited college or university, plus one (1) year of experience in a related field. Experience may substitute for education up to a maximum of four (4) years. Physical Requirements: Must be able to stoop, bend, walk and reach heights of six (6) feet. Must be able to lift or pull book bags and equipment up to fifty (50) pounds. Must be able to push loaded book truck up to three hundred (300) pounds. Must have manual dexterity to operate computer keyboard. Notes to Applicants The Library Assistant (LA) at the Austin Public Library will provide comprehensive assistance to the Library Assistant Manager ( LAM ) and general support to the branch staff who report to the LAM . The ideal applicant will model key branch tasks using established processes and procedures. The Library Assistant position requires the knowledge, skills, and abilities necessary to perform money handling and accounting practices. They should have skills and experience with scheduling, prioritizing, organizing, conflict resolution, training, process improvement, customer service, and the ability to lead by example. APPLICATION INFORMATION : A detailed and complete job application is REQUIRED and helps us evaluate your qualifications. In completing your job application, please be sure to provide a COMPLETE employment history regarding any relevant experience that you would like for us to consider. This information will also be used to determine base pay in the event that you are selected for this position. NOTE : A cover letter and/or resume will NOT be used to substitute for an incomplete job application. Please understand that your job application will be used to measure or assess your written communication skills, including grammar, punctuation, and spelling, in helping us screen applications and determine candidates to be interviewed. All new employees are required to attend City of Austin and Austin Public Library training as scheduled and should arrange their outside schedules to accommodate such training. The Austin Public Library reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs. Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please click HERE for more information. TRAVEL : If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. MILITARY SERVICE : If you are identified as a top candidate you must provide a copy of your DD-214 before confirming a start date. WORK SCHEDULE : Shifts vary per location and require some nights and weekends. Schedules subject to change based on business need. Visit Austin Public Library Locations & Hours | Austin Public Library (austintexas.gov) for library hours per location. WORK HOURS : Based on operational needs, work hours may include extended workdays, holidays, and weekend work. Pay Range $21.78 - $24.50 per hour Hours Full-Time, 40-hours per week At least one night per week and two Saturdays per month are required. The schedule is subject to change based on operational needs. Job Close Date 05/09/2024 Type of Posting External Department Austin Public Library Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Clerical Location Cepeda Branch Library - 651 N. Pleasant Valley Rd., 78702 Preferred Qualifications Experience in delivering excellent customer service to a diverse clientele in an urban setting. Experience in answering customer questions using various information resources including online resources. Experience in planning and implementing programs and outreach activities. Experience in a lead, coach, or supervising position Ability to communicate effectively in Spanish or any language other than English. Ability to travel to more than one library location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Inputs library patron information into library automation system or other databases and monitors information input by other staff members. Performs clerical activities such as answering telephones, sorting mail, filing, typing, and photocopying and mailing out materials. Develops work schedules and monitors timesheets and payroll for administrative and volunteer staff. Handles, reports, and reconciles library funds. Assists librarians in the maintenance of collection of books, periodicals, magazines, newspapers, and audiovisual and other materials; customer services; and research needs. Sorts books, publications, and other items according to established procedures and return them to shelves, files, or other designated areas. Troubleshoots basic computer, printer, and copying equipment problems that arise. Acts as a liaison with Library vendors, delivery services and maintenance. Instructs and assists staff and the public with using reference sources, automated information sources, software, and the internet. Explains and enforces library policies and procedures to the public and staff. Answers routine inquiries and refers patrons in need of professional assistance to librarians. Locates library materials for patrons, including books, periodicals, audio tapes, Braille volumes, and pictures. Responsibilities - Supervision and/or Leadership Exercised: May provide leadership, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of money handling and accounting practices. Knowledge of books, electronic databases, internet resources, bibliographies and reference materials. Knowledge of equity, diversity, and inclusion principles and practices in libraries. Knowledge of Federal, State, and Local laws. Knowledge of City practices, policies, and procedures. Skill in customer service principles. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in planning and organizing. Skill in using computers and related software, including Microsoft Office products. Ability to assist library patrons and other staff. Ability to provide high-level customer service. Ability to work with frequent interruptions and changes in priorities. Ability to review materials to ensure accuracy, completeness and adherence to established formats and procedures. Ability to use library automation and the internet. Ability to establish and maintain good working relationships with other City employees and the public. Ability to work with people of diverse backgrounds. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Library Assistant position are: Graduation with a Bachelor’s degree from an accredited college or university, plus one (1) year of experience in a related field. Experience may substitute for education up to a maximum of four (4) years. Do you meet these minimum qualifications? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. * The physical requirements of this position are: must be able to stoop, bend, walk, and reach heights of six (6) feet, must be able to pull or lift up to fifty (50) pounds, must be able to push loaded book truck weighing up to three hundred (300) pounds, and must have manual dexterity to operate computer keyboard. Can you perform these physical duties with or without reasonable accommodations? Yes No * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * Are you bilingual or multilingual with the ability to effectively communicate in American Sign Language, Spanish, Mandarin, Urdu or other world language as needed by library location? Yes No * If you are bilingual or multilingual, please list the languages you speak and your fluency level with each language. If you are not bilingual, or multilingual, please list “N/A.” (Open Ended Question) * Do you have experience working with an automated library circulation system? Yes No * Please state and describe your experience leading, coaching and/or supervising others. (Open Ended Question) * Do you have experience delivering excellent customer service to a diverse clientele in an urban setting? Yes No * Describe your experience planning and implementing programs and outreach activities. (Open Ended Question) * Can you work a varied schedule as needed? Yes No * My job application is detailed and complete, and I understand that if I am selected as the top candidate for this particular job, my salary will be determined based on the experience submitted on my job application. Yes No Optional & Required Documents Required Documents Cover Letter Resume Optional Documents