Communications Specialist - Lead (Digital Communications) CalOptima CalOptima Health is seeking a highly motivated an experienced Communications Specialist - Lead (Digital Communications) to join our team. The Communications Specialist - Lead (Digital Communications) will work closely with CalOptima Health staff to ensure effective digital communication to members and other audiences about CalOptima Health programs and activities. The incumbent will be responsible for the content and messaging of digital communications, including texts, emails, website and other electronic formats. The incumbent will also work collaboratively across the organization in a lead capacity to coordinate electronic external communications in consideration of member needs and regulatory requirements. The incumbent will be detail-oriented, deadline-driven and technology-savvy to ensure the overall effectiveness of CalOptima Health's digital communications. Position Information: Department: Communications Salary Grade: J - $65,000 - $106,106 ($31.25 - $51.0125) Work Arrangement: Partial Telework **This position is eligible for telework in California.** Duties & Responsibilities: 60% - Lead Duties Leads diverse digital communication projects with minimal supervision in support of CalOptima Health's mission, vision and strategic plan. Leads the digital communications coordination effort across the organization to ensure effectiveness in consideration of member needs and regulatory requirements, including establishing and leading a governance committee to effectively schedule and prioritize outbound messaging. Works with internal clients to provide counsel and document review of written materials to ensure accuracy, consistent messaging and appropriate writing style. Works with internal clients to review, edit and approve website content prior to implementation and coordinates with website team on content updates. Develops creative communication resources for deployment on the website, including but not limited to videos, motion graphics and other digital elements. Helps ensure the accessibility of website content and digital communications in consideration of language, page design and functionality, including structuring the content to optimize for screen readers and other assistive technology. 35% - Communications Administration Participates in a mission-driven culture of high-quality performance, with a focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Oversees and maintains files related to digital communications, including records needed to ensure compliance with policies and regulatory requirements. Develops metrics and captures performance data related to digital communications. Maintains an understanding of search engine content optimization, keyword research and user intent, and supports training of content contributors to ensure best practices. Maintains a thorough understanding of the most current industry technology, tools and trends to implement CalOptima Health's digital communications. 5% - Completes other projects and duties as assigned. Minimum Qualifications: Bachelor's degree in communications, public relations, journalism, English or related field required. 5 years of experience in professional editing and writing required. Demonstrated capability with technology tools, including but not limited to project management tools, digital communications platforms, website content management system and basic HTML. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Preferred Qualifications: Master's degree in communications, public relations, journalism, English or related field. Professional experience in the health care or human services environment using effective verbal and written skills. Familiarity with communicating to low-literacy populations, meeting technical accessibility needs and following guidelines/regulations related to Medi-Cal/Medicare. Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is April 25, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/communications-specialist-lead-digital-communications-505-city-parkway-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-28d3536aa741634ca3a4d0bde67a82fb
Apr 13, 2024
Communications Specialist - Lead (Digital Communications) CalOptima CalOptima Health is seeking a highly motivated an experienced Communications Specialist - Lead (Digital Communications) to join our team. The Communications Specialist - Lead (Digital Communications) will work closely with CalOptima Health staff to ensure effective digital communication to members and other audiences about CalOptima Health programs and activities. The incumbent will be responsible for the content and messaging of digital communications, including texts, emails, website and other electronic formats. The incumbent will also work collaboratively across the organization in a lead capacity to coordinate electronic external communications in consideration of member needs and regulatory requirements. The incumbent will be detail-oriented, deadline-driven and technology-savvy to ensure the overall effectiveness of CalOptima Health's digital communications. Position Information: Department: Communications Salary Grade: J - $65,000 - $106,106 ($31.25 - $51.0125) Work Arrangement: Partial Telework **This position is eligible for telework in California.** Duties & Responsibilities: 60% - Lead Duties Leads diverse digital communication projects with minimal supervision in support of CalOptima Health's mission, vision and strategic plan. Leads the digital communications coordination effort across the organization to ensure effectiveness in consideration of member needs and regulatory requirements, including establishing and leading a governance committee to effectively schedule and prioritize outbound messaging. Works with internal clients to provide counsel and document review of written materials to ensure accuracy, consistent messaging and appropriate writing style. Works with internal clients to review, edit and approve website content prior to implementation and coordinates with website team on content updates. Develops creative communication resources for deployment on the website, including but not limited to videos, motion graphics and other digital elements. Helps ensure the accessibility of website content and digital communications in consideration of language, page design and functionality, including structuring the content to optimize for screen readers and other assistive technology. 35% - Communications Administration Participates in a mission-driven culture of high-quality performance, with a focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Oversees and maintains files related to digital communications, including records needed to ensure compliance with policies and regulatory requirements. Develops metrics and captures performance data related to digital communications. Maintains an understanding of search engine content optimization, keyword research and user intent, and supports training of content contributors to ensure best practices. Maintains a thorough understanding of the most current industry technology, tools and trends to implement CalOptima Health's digital communications. 5% - Completes other projects and duties as assigned. Minimum Qualifications: Bachelor's degree in communications, public relations, journalism, English or related field required. 5 years of experience in professional editing and writing required. Demonstrated capability with technology tools, including but not limited to project management tools, digital communications platforms, website content management system and basic HTML. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Preferred Qualifications: Master's degree in communications, public relations, journalism, English or related field. Professional experience in the health care or human services environment using effective verbal and written skills. Familiarity with communicating to low-literacy populations, meeting technical accessibility needs and following guidelines/regulations related to Medi-Cal/Medicare. Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is April 25, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/communications-specialist-lead-digital-communications-505-city-parkway-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-28d3536aa741634ca3a4d0bde67a82fb
Stanislaus State
1 University Circle, Turlock, California 95382, USA
Position Summary (Classified as: Public Affairs/Communications Specialist III) Full-time position available on or after May 6, 2024 for Strategic Enrollment Management Department. The Marketing and Communications Specialist is integral to the effective implementation of strategic communication initiatives within the Enrollment Management department. The incumbent is responsible for developing and executing comprehensive communication strategies, foster partnerships across campus, analyzes data to inform decision-making, and integrates technology to enhance outreach efforts. Leading a team in social media management and overseeing data analysis and visualization, the incumbent will ensure consistent messaging and engagement with prospective and current students. With a focus on optimizing communication channels and promoting student success, this position plays a crucial role in advancing the university's enrollment goals and supporting the overall mission of the university. Job Duties Duties include but are not limited to: Manage, develop and deploy communication campaigns across multiple platforms to engage prospects, applicants, accepted students, and enrolled cohorts, aligning with Enrollment Management and university strategic plans. Develop themes and concepts in collaboration with enrollment management directors. • Create and oversee the creation of communication materials, ensuring accuracy, consistency, and alignment with strategic goals. Offer expert guidance and carry out the tasks related to communication platforms and best practices, including CMS, email software, CRMs, and others. Review and enhance Enrollment Management websites and messaging for accuracy, ease of use, and currency. Collaborate with Communication and Public Affairs on university-wide student success campaigns. Partner with Campus Success offices and campus departments to onboard new students strategically and provide support for registration and financial aid processes. Actively participate in division and campuswide committees contributing to communication and programmatic efforts. Maintain an interactive social media presence across platforms such as Facebook, Instagram, TikTok, and YouTube. Engage with students daily to provide important updates on dates, deadlines, support programs, and services. Develop strategies to optimize Enrollment Management departmental websites as ongoing information resources. Ensure consistency in tone, voice, and information conveyed across all communication channels. Analyze data to identify student patterns and trends, informing communication strategies and enrollment initiatives. Make recommendations to the AVP based on data assessments for areas of improvement in communication content, strategies, and delivery methods. Assess new technologies and communication strategies to enhance effectiveness, including chat, text messaging, and others. Develop and maintain a virtual communications toolkit with templates suitable for various platforms. Utilize Google Analytics to track and assess website activity and effectiveness. Lead and mentor a team of student assistants in communication projects, graphics design, and outreach activities. Ensure compliance with Federal copyright laws in all communications involving images, music, and intellectual property. Other duties as assigned. Minimum Qualifications Education : Completion of a college degree, which includes relevant coursework in the field, and up to two years of related professional or technical experience. In addition, strong written and verbal communication skills with a solid foundation in grammar, spelling, and the composition of various communication vehicles are essential to initial entry to this classification. Preferred Qualifications Bachelor's degree in Communications, Marketing, Public Relations, or related field. Minimum of 2 years of experience in strategic communications, preferably in a higher education setting. Additional certifications or training in communication, marketing, or related fields are a plus. Experience developing and implementing communication strategies across multiple platforms, including social media, email, and websites. Familiarity with customer relationship management (CRM) systems and communication platforms (e.g., Slate CRM, Constant Contact). Experience with website management and optimization techniques, including knowledge of content management systems (CMS) and web analytics tools such as Google Analytics. Knowledge, Skills, Abilities Comprehensive and in-depth knowledge of communication, public affairs, media and/or marketing theories and concepts in order to develop and execute communication strategies and plans to promote and position the university. Expert knowledge of university communication objectives and ability to translate them into effective communication and media campaigns. Ability to understand issues from a broad, strategic perspective. Thorough knowledge of applicable copyright and other laws pertaining to publications and the news media. Ability to effectively manage media relations and apply effective media strategies and techniques. Demonstrated ability to market story concepts to university officials and media outlets. Comprehensive knowledge of marketing and research techniques and methods. Ability to use market research to enhance the impact of communication strategies and campaigns. Working knowledge of appropriate use of statistical techniques. Expert networking and interpersonal skills including strong consultative and persuasive skills to work with internal and external constituents and the media. Expert writing and editorial skills. Demonstrated organizational skills. Salary Range Anticipated salary will be $4,611 - $5,072 per month plus excellent paid benefits. Salary will depend on the qualifications of the successful finalist. (Full range: $4,611 - $8,342 per month) Compensation & Benefits Commensurate with qualifications and experience. As a member of the 23-campus CSU System, we offer an extremely competitive benefits package that includes, but is not limited to, outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Link to (Bargaining Unit: 9) Benefits Summary: CSU Employee Benefit Summary How to Apply To be considered, qualified candidates must submit a completed Stanislaus State online employment application, cover letter, and resumé. Applications are accepted electronically only. Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration. To apply online, please click the “Apply Now” button on this page. Applications will be processed in accordance with Article 9.3 of the CSU/CSUEU Memorandum of Understanding. Preference will be given to qualified individuals currently employed at CSU Stanislaus in bargaining units 2, 5, 7, and 9 except when it is determined that it is necessary to appoint outside applicants to meet the best interest of the campus by obtaining specialized skills and abilities not available from current employees. Application Deadline OPEN UNTIL FILLED; SCREENING TO BEGIN ON OR AFTER MARCH 26, 2024 (Applications received after the screening date will be considered at the discretion of the university.) Criminal Background Clearance Notice Satisfactory completion of a background check (which includes checks of employment records, education records, criminal records, civil records; and may include motor vehicle records, professional licenses, and sex offender registries, as position requires) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Additional Information Campus & Area California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion - one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts. Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West’s No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education. Clery Act Disclosure Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the annual security report (ASR), is now available for viewing at https://www.csustan.edu/annual-campus-security-report . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle, Turlock, CA 95382. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised 7/21/17, as a condition of employment. Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at (209) 667-3351. California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD. As a federal contractor, we are committed to attracting a diverse applicant pool. Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at: Voluntary Self-Identification of Disability PDF Form . CSU Stanislaus hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. The CSU is a state entity whose business operations reside within the State of California. The CSU prohibits hiring employees to perform CSU-related work outside California. The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview. INFORMATION CONTAINED IN THIS ANNOUNCEMENT MAY BE SUBJECT TO CHANGE WITHOUT NOTICE Advertised: Mar 11 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 11, 2024
Position Summary (Classified as: Public Affairs/Communications Specialist III) Full-time position available on or after May 6, 2024 for Strategic Enrollment Management Department. The Marketing and Communications Specialist is integral to the effective implementation of strategic communication initiatives within the Enrollment Management department. The incumbent is responsible for developing and executing comprehensive communication strategies, foster partnerships across campus, analyzes data to inform decision-making, and integrates technology to enhance outreach efforts. Leading a team in social media management and overseeing data analysis and visualization, the incumbent will ensure consistent messaging and engagement with prospective and current students. With a focus on optimizing communication channels and promoting student success, this position plays a crucial role in advancing the university's enrollment goals and supporting the overall mission of the university. Job Duties Duties include but are not limited to: Manage, develop and deploy communication campaigns across multiple platforms to engage prospects, applicants, accepted students, and enrolled cohorts, aligning with Enrollment Management and university strategic plans. Develop themes and concepts in collaboration with enrollment management directors. • Create and oversee the creation of communication materials, ensuring accuracy, consistency, and alignment with strategic goals. Offer expert guidance and carry out the tasks related to communication platforms and best practices, including CMS, email software, CRMs, and others. Review and enhance Enrollment Management websites and messaging for accuracy, ease of use, and currency. Collaborate with Communication and Public Affairs on university-wide student success campaigns. Partner with Campus Success offices and campus departments to onboard new students strategically and provide support for registration and financial aid processes. Actively participate in division and campuswide committees contributing to communication and programmatic efforts. Maintain an interactive social media presence across platforms such as Facebook, Instagram, TikTok, and YouTube. Engage with students daily to provide important updates on dates, deadlines, support programs, and services. Develop strategies to optimize Enrollment Management departmental websites as ongoing information resources. Ensure consistency in tone, voice, and information conveyed across all communication channels. Analyze data to identify student patterns and trends, informing communication strategies and enrollment initiatives. Make recommendations to the AVP based on data assessments for areas of improvement in communication content, strategies, and delivery methods. Assess new technologies and communication strategies to enhance effectiveness, including chat, text messaging, and others. Develop and maintain a virtual communications toolkit with templates suitable for various platforms. Utilize Google Analytics to track and assess website activity and effectiveness. Lead and mentor a team of student assistants in communication projects, graphics design, and outreach activities. Ensure compliance with Federal copyright laws in all communications involving images, music, and intellectual property. Other duties as assigned. Minimum Qualifications Education : Completion of a college degree, which includes relevant coursework in the field, and up to two years of related professional or technical experience. In addition, strong written and verbal communication skills with a solid foundation in grammar, spelling, and the composition of various communication vehicles are essential to initial entry to this classification. Preferred Qualifications Bachelor's degree in Communications, Marketing, Public Relations, or related field. Minimum of 2 years of experience in strategic communications, preferably in a higher education setting. Additional certifications or training in communication, marketing, or related fields are a plus. Experience developing and implementing communication strategies across multiple platforms, including social media, email, and websites. Familiarity with customer relationship management (CRM) systems and communication platforms (e.g., Slate CRM, Constant Contact). Experience with website management and optimization techniques, including knowledge of content management systems (CMS) and web analytics tools such as Google Analytics. Knowledge, Skills, Abilities Comprehensive and in-depth knowledge of communication, public affairs, media and/or marketing theories and concepts in order to develop and execute communication strategies and plans to promote and position the university. Expert knowledge of university communication objectives and ability to translate them into effective communication and media campaigns. Ability to understand issues from a broad, strategic perspective. Thorough knowledge of applicable copyright and other laws pertaining to publications and the news media. Ability to effectively manage media relations and apply effective media strategies and techniques. Demonstrated ability to market story concepts to university officials and media outlets. Comprehensive knowledge of marketing and research techniques and methods. Ability to use market research to enhance the impact of communication strategies and campaigns. Working knowledge of appropriate use of statistical techniques. Expert networking and interpersonal skills including strong consultative and persuasive skills to work with internal and external constituents and the media. Expert writing and editorial skills. Demonstrated organizational skills. Salary Range Anticipated salary will be $4,611 - $5,072 per month plus excellent paid benefits. Salary will depend on the qualifications of the successful finalist. (Full range: $4,611 - $8,342 per month) Compensation & Benefits Commensurate with qualifications and experience. As a member of the 23-campus CSU System, we offer an extremely competitive benefits package that includes, but is not limited to, outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Link to (Bargaining Unit: 9) Benefits Summary: CSU Employee Benefit Summary How to Apply To be considered, qualified candidates must submit a completed Stanislaus State online employment application, cover letter, and resumé. Applications are accepted electronically only. Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration. To apply online, please click the “Apply Now” button on this page. Applications will be processed in accordance with Article 9.3 of the CSU/CSUEU Memorandum of Understanding. Preference will be given to qualified individuals currently employed at CSU Stanislaus in bargaining units 2, 5, 7, and 9 except when it is determined that it is necessary to appoint outside applicants to meet the best interest of the campus by obtaining specialized skills and abilities not available from current employees. Application Deadline OPEN UNTIL FILLED; SCREENING TO BEGIN ON OR AFTER MARCH 26, 2024 (Applications received after the screening date will be considered at the discretion of the university.) Criminal Background Clearance Notice Satisfactory completion of a background check (which includes checks of employment records, education records, criminal records, civil records; and may include motor vehicle records, professional licenses, and sex offender registries, as position requires) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Additional Information Campus & Area California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion - one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts. Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West’s No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education. Clery Act Disclosure Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the annual security report (ASR), is now available for viewing at https://www.csustan.edu/annual-campus-security-report . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle, Turlock, CA 95382. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised 7/21/17, as a condition of employment. Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at (209) 667-3351. California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD. As a federal contractor, we are committed to attracting a diverse applicant pool. Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at: Voluntary Self-Identification of Disability PDF Form . CSU Stanislaus hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. The CSU is a state entity whose business operations reside within the State of California. The CSU prohibits hiring employees to perform CSU-related work outside California. The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview. INFORMATION CONTAINED IN THIS ANNOUNCEMENT MAY BE SUBJECT TO CHANGE WITHOUT NOTICE Advertised: Mar 11 2024 Pacific Daylight Time Applications close: Closing Date/Time:
San Diego State University
5500 Campanile Drive, San Diego, CA 92182, USA
Position Summary The Communications Specialist will plan and manage the writing and editing of websites, emails, print, training materials, etc., to support Enrollment Services. They will collaborate with campus partners to verify rankings, facts, deadlines, and other important information; oversee the SDSU Admissions social media channels, social media calendar, and social media student assistant team; coordinate the student electronic communication schedule when communicating with prospective and admitted students, parents, counselors, and current students (with regards to registration) via emails; and plan and coordinate communication efforts to inform students, faculty, and staff of upcoming changes to deadlines, processes, or procedures managed or facilitated by Enrollment Services. The Communications Specialist uses a customer relations management system (CRM) and a content management system (CMS ) to manage communication and review text. In addition, they will participate in campus-wide committees and collaborate with campus partners in promoting campaigns, and develop and maintain relationships with campus communicators, and support other Communications staff as needed. This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. This position is approved for partial telecommuting with onsite work in San Diego. Department Summary Enrollment Services is comprised of Undergraduate and Graduate Admissions, Office of the Registrar, Office of Evaluations, Prospective Student Services, Out-of-State, Specialized and International Recruitment, Class Schedule, and Communications. Enrollment Services implements SDSU enrollment management policies and provides services to students from their initial point of interest in SDSU to their graduation. The Enrollment Services Communications Office oversees all internal and external communications (publications, websites, marketing and informational campaigns, etc.) to the campus and community regarding enrollment topics, including recruitment, admissions, and registration. In addition, the ES Communications Office supports all specialized recruitment activities by implementing effective communication and marketing plans and creating all marketing materials. For more information regarding the Enrollment Services department, click here . Education and Experience Knowledge of the fundamentals of public affairs and/or media relations, and/or some exposure to marketing and marketing research. This background normally is obtained through a college degree, which includes relevant coursework in the field, and up to two years of related professional or technical experience. In addition, strong written and verbal communication skills with a solid foundation in grammar, spelling, and the composition of various communication vehicles are essential to initial entry to this classification. Key Qualifications Thorough knowledge of and ability to use effective media outlets, including planning, media coverage, and media publicity campaigns for the university and events. Ability to apply market research to identify communication needs and target audiences. Thorough knowledge of web communication techniques, vehicles, and formats. Ability to analyze and select pertinent facts and integrate them into communication vehicles. Compensation and Benefits Starting salary upon appointment is not expected to exceed $4,583 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $3,949 - $7,143 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on June 3, 2024. To receive full consideration, apply by June 2, 2024. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Livia Peeples at lpeeples@sdsu.edu. Advertised: May 10 2024 Pacific Daylight Time Applications close: Closing Date/Time:
May 11, 2024
Position Summary The Communications Specialist will plan and manage the writing and editing of websites, emails, print, training materials, etc., to support Enrollment Services. They will collaborate with campus partners to verify rankings, facts, deadlines, and other important information; oversee the SDSU Admissions social media channels, social media calendar, and social media student assistant team; coordinate the student electronic communication schedule when communicating with prospective and admitted students, parents, counselors, and current students (with regards to registration) via emails; and plan and coordinate communication efforts to inform students, faculty, and staff of upcoming changes to deadlines, processes, or procedures managed or facilitated by Enrollment Services. The Communications Specialist uses a customer relations management system (CRM) and a content management system (CMS ) to manage communication and review text. In addition, they will participate in campus-wide committees and collaborate with campus partners in promoting campaigns, and develop and maintain relationships with campus communicators, and support other Communications staff as needed. This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. This position is approved for partial telecommuting with onsite work in San Diego. Department Summary Enrollment Services is comprised of Undergraduate and Graduate Admissions, Office of the Registrar, Office of Evaluations, Prospective Student Services, Out-of-State, Specialized and International Recruitment, Class Schedule, and Communications. Enrollment Services implements SDSU enrollment management policies and provides services to students from their initial point of interest in SDSU to their graduation. The Enrollment Services Communications Office oversees all internal and external communications (publications, websites, marketing and informational campaigns, etc.) to the campus and community regarding enrollment topics, including recruitment, admissions, and registration. In addition, the ES Communications Office supports all specialized recruitment activities by implementing effective communication and marketing plans and creating all marketing materials. For more information regarding the Enrollment Services department, click here . Education and Experience Knowledge of the fundamentals of public affairs and/or media relations, and/or some exposure to marketing and marketing research. This background normally is obtained through a college degree, which includes relevant coursework in the field, and up to two years of related professional or technical experience. In addition, strong written and verbal communication skills with a solid foundation in grammar, spelling, and the composition of various communication vehicles are essential to initial entry to this classification. Key Qualifications Thorough knowledge of and ability to use effective media outlets, including planning, media coverage, and media publicity campaigns for the university and events. Ability to apply market research to identify communication needs and target audiences. Thorough knowledge of web communication techniques, vehicles, and formats. Ability to analyze and select pertinent facts and integrate them into communication vehicles. Compensation and Benefits Starting salary upon appointment is not expected to exceed $4,583 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $3,949 - $7,143 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on June 3, 2024. To receive full consideration, apply by June 2, 2024. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Livia Peeples at lpeeples@sdsu.edu. Advertised: May 10 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Do you have a desire to help others? Do you have the ability to make quick decisions under pressure? Do you want a challenging, yet rewarding career? The Loveland Emergency Communications Center is looking for qualified applicants who are interested in a fast-paced, fulfilling career as a 911 Communications Specialist. This position provides emergency and non-emergency radio communication, dispatch service, telephone contact and Computer Aided Dispatch (CAD) reports for the Loveland Police Department, Loveland Fire Authority, Berthoud Fire Protection, Thompson Valley EMS and other contracted agencies. Selection Timeline: Position Close: Friday, May 31st, 2024 at 9:00AM MST Criticall testing: Online and must be complete by 8:00AM Thursday, June 6, 2024 Interviews: Thursday, June 13 Backgrounds: June-August Tentative Start Date: Lateral Transfer: To be considered a lateral, a candidate must have at least three years of experience and have been employed as a 911 Communications Specialist/Dispatcher within the last 12 months with the following responsibilities and systems: Must have operated an integrated CAD, radio, and phone system with multiple screens. Must be a call taker and dispatcher for police, fire, and EMS. Must be EMD certified. Those who meet the above requirement of a lateral with 3-5 years of experience will start at step 2, $33.5000/ hr. Those who meet the above requirement of a lateral with 5+ years of experience will start at step 3, $36.0500/ hr *BONUS* $2000 upon completion of training and $2000 upon one year anniversary OUR POSITION Answer telephone calls including emergency lines, 911 lines, non-emergency police lines and business extensions Dispatch appropriate emergency and non-emergency personnel to calls for service and/or complaints. Prioritize calls based upon nature of request for services, availability of units, and other pertinent information. Monitor radio transmissions of personnel for accurate response, need for additional assistance and to increase safety of responding personnel. Maintain accurate logs in (CAD) as required to document the time of calls, time dispatched, response time, time cleared, and other required data. Operate a state and nationwide computer system in accordance with Department, CCIC and NCIC regulations and policies. Relay information from this system to police personnel. Maintain accurate and current awareness of the locations and status of police, fire and ambulance units for safety and to ascertain availability for response. CPR certification and completion of EMD certification course, training provided. OTHER DUTIES: Monitor direct alarms into the Communications Center, third party notifications and dispatch appropriate personnel. Monitor Police, Ambulance, Fire, and all other appropriate regional radio channels as required and/or for information and operational purposes. Prepare and maintain a variety of records and logs including warrant files, NCIC/CCIC entry files, and other required records. Complete special reports, projects and other administrative assignments as required. Operate a manual dispatching system when automatic systems are not functioning or when necessary. Perform other related duties as required and assigned. May require unrestricted mandatory overtime. 24 hour operations requiring shift work, including nights, weekends, holidays and order-in coverage. OUR CANDIDATE Ability to operate and monitor radio and on-line computer telecommunications systems under stressful and demanding emergency situations. Ability to rapidly gather factual information and enter it into the CAD system. Knowledge of the physical layout of streets and buildings in the City limits of Loveland and southern Larimer County. Computer skills and accurate typing using an ergonomic split keyboard. Ability to handle numerous simultaneous events and to react quickly and according to Department policies in emergency situations. WORKING ENVIRONMENT Majority of work performed indoors in closed and secured office setting. Continuous speaking, conversing on telephone and computer operation. Ability to function for extended hours day and night. Must possess necessary motor skills to operate a computer keyboard, telephone, recording device and various office skills. Sitting, stooping, bending, reaching, pulling, pushing, grasping, talking, seeing, hearing, reading, and repetitive keyboard motions as well as extended periods of sitting. Work in a closed and restricted office setting with the same coworkers for extended periods. Frequent telephone communication with citizens in stressful situations who are unable to communicate effectively. Material and Equipment Used: Multiple Police/Fire/Ambulance radio channels, VIPER telephone, CAD computer, CCIC computer, copy machine, fax machine, headset and other commonly used office equipment. This job announcement is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Conditional employment offers are contingent on the successful completion of an extensive criminal background investigation, polygraph examination, psychological examination, and drug screen. APPLICANTS WHO ARE UNSUCCESSFUL IN THE SELECTION PROCESS MAY APPLY FOR FUTURE OPENINGS. The City of Loveland is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or sexual orientation. We encourage, value and respect diversity. Beginning on 8/1/2023, The City of Loveland will begin participating in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation . Learn more about your right to work . Visit E-Verify.gov for more information.
May 02, 2024
Full Time
Do you have a desire to help others? Do you have the ability to make quick decisions under pressure? Do you want a challenging, yet rewarding career? The Loveland Emergency Communications Center is looking for qualified applicants who are interested in a fast-paced, fulfilling career as a 911 Communications Specialist. This position provides emergency and non-emergency radio communication, dispatch service, telephone contact and Computer Aided Dispatch (CAD) reports for the Loveland Police Department, Loveland Fire Authority, Berthoud Fire Protection, Thompson Valley EMS and other contracted agencies. Selection Timeline: Position Close: Friday, May 31st, 2024 at 9:00AM MST Criticall testing: Online and must be complete by 8:00AM Thursday, June 6, 2024 Interviews: Thursday, June 13 Backgrounds: June-August Tentative Start Date: Lateral Transfer: To be considered a lateral, a candidate must have at least three years of experience and have been employed as a 911 Communications Specialist/Dispatcher within the last 12 months with the following responsibilities and systems: Must have operated an integrated CAD, radio, and phone system with multiple screens. Must be a call taker and dispatcher for police, fire, and EMS. Must be EMD certified. Those who meet the above requirement of a lateral with 3-5 years of experience will start at step 2, $33.5000/ hr. Those who meet the above requirement of a lateral with 5+ years of experience will start at step 3, $36.0500/ hr *BONUS* $2000 upon completion of training and $2000 upon one year anniversary OUR POSITION Answer telephone calls including emergency lines, 911 lines, non-emergency police lines and business extensions Dispatch appropriate emergency and non-emergency personnel to calls for service and/or complaints. Prioritize calls based upon nature of request for services, availability of units, and other pertinent information. Monitor radio transmissions of personnel for accurate response, need for additional assistance and to increase safety of responding personnel. Maintain accurate logs in (CAD) as required to document the time of calls, time dispatched, response time, time cleared, and other required data. Operate a state and nationwide computer system in accordance with Department, CCIC and NCIC regulations and policies. Relay information from this system to police personnel. Maintain accurate and current awareness of the locations and status of police, fire and ambulance units for safety and to ascertain availability for response. CPR certification and completion of EMD certification course, training provided. OTHER DUTIES: Monitor direct alarms into the Communications Center, third party notifications and dispatch appropriate personnel. Monitor Police, Ambulance, Fire, and all other appropriate regional radio channels as required and/or for information and operational purposes. Prepare and maintain a variety of records and logs including warrant files, NCIC/CCIC entry files, and other required records. Complete special reports, projects and other administrative assignments as required. Operate a manual dispatching system when automatic systems are not functioning or when necessary. Perform other related duties as required and assigned. May require unrestricted mandatory overtime. 24 hour operations requiring shift work, including nights, weekends, holidays and order-in coverage. OUR CANDIDATE Ability to operate and monitor radio and on-line computer telecommunications systems under stressful and demanding emergency situations. Ability to rapidly gather factual information and enter it into the CAD system. Knowledge of the physical layout of streets and buildings in the City limits of Loveland and southern Larimer County. Computer skills and accurate typing using an ergonomic split keyboard. Ability to handle numerous simultaneous events and to react quickly and according to Department policies in emergency situations. WORKING ENVIRONMENT Majority of work performed indoors in closed and secured office setting. Continuous speaking, conversing on telephone and computer operation. Ability to function for extended hours day and night. Must possess necessary motor skills to operate a computer keyboard, telephone, recording device and various office skills. Sitting, stooping, bending, reaching, pulling, pushing, grasping, talking, seeing, hearing, reading, and repetitive keyboard motions as well as extended periods of sitting. Work in a closed and restricted office setting with the same coworkers for extended periods. Frequent telephone communication with citizens in stressful situations who are unable to communicate effectively. Material and Equipment Used: Multiple Police/Fire/Ambulance radio channels, VIPER telephone, CAD computer, CCIC computer, copy machine, fax machine, headset and other commonly used office equipment. This job announcement is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Conditional employment offers are contingent on the successful completion of an extensive criminal background investigation, polygraph examination, psychological examination, and drug screen. APPLICANTS WHO ARE UNSUCCESSFUL IN THE SELECTION PROCESS MAY APPLY FOR FUTURE OPENINGS. The City of Loveland is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or sexual orientation. We encourage, value and respect diversity. Beginning on 8/1/2023, The City of Loveland will begin participating in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation . Learn more about your right to work . Visit E-Verify.gov for more information.
Cal State University (CSU) LA
5151 State University Drive, Los Angeles, CA 90032, USA
Job No: 533675; 12/7/2023 MARKETING COMMUNICATIONS SPECIALIST Public Affairs Communications Specialist III College of Business and Economics Dean's Office Salary Range: $4,611 - $8,342/Monthly Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; temporary position, ends on or before one year from the date of hire; may be extended; may become permanent; exempt classification. Essential Functions : Under the general direction of and reporting to the Dean of the College of Business & Economics (CBE), the incumbent will be responsible for independent performance of the day-to-day communication activities for the College. The incumbent oversees design of all CBE marketing materials including but not limited to: creating, designing and updating CBE marketing content and collateral via marketing channels (e.g., print, rad10, newsletters, web, social media, etc.).; support the College's mission; develop metrics, conduct analyses, and report on progress and value of the College's marketing and social media efforts; oversee marketing content; oversee content production including College photography and videography and manage digital archives of photography/videography; develop and design marketing content via the College's web and mobile marketing presence; oversee the College's social media strategy which includes the administration of Linkedln, MailChimp, Twitter, FaceBook, Instagram, SnapChat and other CBE accounts for the dual purpose attracting prospective students and engaging with current students and alumni; oversee web marketing and search engine marketing on behalf of all CBE programs; use created content to optimize the College's website for search engines; work with College's ITCs and University Social Media Network Group; and revise website content as necessary; lead redesign efforts on behalf of the College; work closely with senior staff to develop and execute the marketing and communications strategy; help ensure consistency of messaging and voice across all media channels; be responsible for helping to develop and bring our brand for the College to life through the varied communication channels and marketing collateral including but not limited to e-newsletters, dean's annual report, marketing campaigns, public relations, and external and internal communications; will collaborate with and support the efforts of various college content providers to ensure that the College's communications content is consistent with the mission and strategic initiatives of the College and University; and will produce written and graphic/visual content to help promote and share the College's activities through interaction with students, faculty, staff, donors, and alumni. Provides lead direction to a marketing communications team of graphics and web designer, marketing assistant(s). Required Qualifications & Experience : Bachelor's degree or equivalent from an accredited four-year college or university with a degree in marketing, communications, journalism, public relations, or related fields, or similar certified coursework in applicable fields of study. The incumbent must have knowledge of Dream weaver, Photoshop, Illustrator, Acrobat, InDesign, or other software and working knowledge of current web software, databases and browsers including HTML (e.g., Drupal 8). The incumbent must also have working knowledge of copyright and other applicable laws pertaining to publications and the news media. The incumbent must have excellent writing/editing and verbal communication skills with a solid foundation in composing communication for various media vehicles; graphic design skills; self-reliant, sound reasoning skills, good problem solver, and results oriented; exceptional interpersonal skills and networking skills, including strong consultative and persuasive skills to work with internal and external constituents; strong leadership skills; strong organizational skills, and excellent online research skills including use of search engines. The incumbent must have demonstrated ability in drafting, editing, and proofreading documents with advanced proficiency in Word, Excel, PowerPoint, and Outlook; communicate complex subjects with simple, direct writing that inspires audiences to take action; analyze and select pertinent facts and integrate them into the appropriate communication channels; conduct market analysis, market segmentation, and marketing campaigns as well as marketing campaign analysis that includes marketing ROI a track record in project management and implementation, with the ability to successfully manage a variety of key initiatives concurrently; self-starter, able to work independently and entrepreneurially; enjoys creating and implementing initiatives; energetic, flexible, collaborative, and proactive; be a team leader as well as a team member reliable, with strong attention to detail and a strong work ethic; effectively organize work in order to meet deadlines and time-tables; and to independently identify opportunities to improve communication strategies and processes. The incumbent must have a demonstrated interest and/or ability to work in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the California State University. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications : Master's degree from an accredited four-year college or university in marketing, communications or related field. Four years of experience in the field of marketing and/or communications. Experience in an academic setting; experience working with HTML email software; and experience in running an integrated marketing campaign. Proficient in use of interactive marketing techniques such as video sharing, social networks, email marketing and blogs. Closing Date : Review of applications will begin on December 21, 2023 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Dec 07 2023 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Job No: 533675; 12/7/2023 MARKETING COMMUNICATIONS SPECIALIST Public Affairs Communications Specialist III College of Business and Economics Dean's Office Salary Range: $4,611 - $8,342/Monthly Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; temporary position, ends on or before one year from the date of hire; may be extended; may become permanent; exempt classification. Essential Functions : Under the general direction of and reporting to the Dean of the College of Business & Economics (CBE), the incumbent will be responsible for independent performance of the day-to-day communication activities for the College. The incumbent oversees design of all CBE marketing materials including but not limited to: creating, designing and updating CBE marketing content and collateral via marketing channels (e.g., print, rad10, newsletters, web, social media, etc.).; support the College's mission; develop metrics, conduct analyses, and report on progress and value of the College's marketing and social media efforts; oversee marketing content; oversee content production including College photography and videography and manage digital archives of photography/videography; develop and design marketing content via the College's web and mobile marketing presence; oversee the College's social media strategy which includes the administration of Linkedln, MailChimp, Twitter, FaceBook, Instagram, SnapChat and other CBE accounts for the dual purpose attracting prospective students and engaging with current students and alumni; oversee web marketing and search engine marketing on behalf of all CBE programs; use created content to optimize the College's website for search engines; work with College's ITCs and University Social Media Network Group; and revise website content as necessary; lead redesign efforts on behalf of the College; work closely with senior staff to develop and execute the marketing and communications strategy; help ensure consistency of messaging and voice across all media channels; be responsible for helping to develop and bring our brand for the College to life through the varied communication channels and marketing collateral including but not limited to e-newsletters, dean's annual report, marketing campaigns, public relations, and external and internal communications; will collaborate with and support the efforts of various college content providers to ensure that the College's communications content is consistent with the mission and strategic initiatives of the College and University; and will produce written and graphic/visual content to help promote and share the College's activities through interaction with students, faculty, staff, donors, and alumni. Provides lead direction to a marketing communications team of graphics and web designer, marketing assistant(s). Required Qualifications & Experience : Bachelor's degree or equivalent from an accredited four-year college or university with a degree in marketing, communications, journalism, public relations, or related fields, or similar certified coursework in applicable fields of study. The incumbent must have knowledge of Dream weaver, Photoshop, Illustrator, Acrobat, InDesign, or other software and working knowledge of current web software, databases and browsers including HTML (e.g., Drupal 8). The incumbent must also have working knowledge of copyright and other applicable laws pertaining to publications and the news media. The incumbent must have excellent writing/editing and verbal communication skills with a solid foundation in composing communication for various media vehicles; graphic design skills; self-reliant, sound reasoning skills, good problem solver, and results oriented; exceptional interpersonal skills and networking skills, including strong consultative and persuasive skills to work with internal and external constituents; strong leadership skills; strong organizational skills, and excellent online research skills including use of search engines. The incumbent must have demonstrated ability in drafting, editing, and proofreading documents with advanced proficiency in Word, Excel, PowerPoint, and Outlook; communicate complex subjects with simple, direct writing that inspires audiences to take action; analyze and select pertinent facts and integrate them into the appropriate communication channels; conduct market analysis, market segmentation, and marketing campaigns as well as marketing campaign analysis that includes marketing ROI a track record in project management and implementation, with the ability to successfully manage a variety of key initiatives concurrently; self-starter, able to work independently and entrepreneurially; enjoys creating and implementing initiatives; energetic, flexible, collaborative, and proactive; be a team leader as well as a team member reliable, with strong attention to detail and a strong work ethic; effectively organize work in order to meet deadlines and time-tables; and to independently identify opportunities to improve communication strategies and processes. The incumbent must have a demonstrated interest and/or ability to work in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the California State University. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications : Master's degree from an accredited four-year college or university in marketing, communications or related field. Four years of experience in the field of marketing and/or communications. Experience in an academic setting; experience working with HTML email software; and experience in running an integrated marketing campaign. Proficient in use of interactive marketing techniques such as video sharing, social networks, email marketing and blogs. Closing Date : Review of applications will begin on December 21, 2023 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Dec 07 2023 Pacific Standard Time Applications close: Closing Date/Time:
CITY OF ORLANDO, FL
Orlando, Florida, United States
Description APPLICATION INFORMATION : When completing an application for Fire Emergency Communications Specialist, you must provide entire work history since high school in the Work Experience section. Account for periods of unemployment. Provide all available details. Incomplete applications will not be qualified. Starting Salary: $19.68 - $20.31 per hour, depending on qualifications (plus $.90/hour for evening/night shifts) Who We Are Orlando, The City Beautiful For most of Orlando’s history we’ve been the place everyone wants to visit. Today, we’re also the place where everyone wants to live and do business. List after list has Orlando as one of the fastest growing cities in America. We’re transitioning from our role as the young upstart to a more mature, global city. This didn’t happen by accident. Together as a community, we developed a shared vision for our city focused on creating partnerships and we’ve transformed Orlando from a place that was packed with potential into a city on the rise. Our vision ensures we are an inclusive, compassionate community that is generating jobs, becoming the most sustainable city in the nation, keeping our community safe, making it easier to get around, and increasing the quality of life. Together, we can continue realizing all our city’s potential. Come be part of our community with the City of Orlando. NATURE OF WORK: Performs specialized work in areas of emergency communications. Employees assigned to this classification receives, screens, and dispatches emergency and non-emergency calls for fire, emergency medical services, and aircraft emergencies provide medical advice; and prepare various reports. Work is performed under general supervision in accordance with departmental procedures. Employees must exercise initiative and independent judgement to properly react and respond appropriately under very stressful conditions. Work is reviewed while in progress and upon completion through direct observation, audit of tapes, and supervisory meetings to ensure compliance with policy and procedures and established standards. WORK SCHEDULE: Will vary and will rotate through the first year of employment and includes midnights, weekends, and holidays. May be required to work additional hours with little or no notice based on operational needs. WORK LOCATION: Operations Center, 110 George De Salvia Way, Orlando Minimum Requirements High School Diploma or equivalent, plus (6) six months of clerical, customer service, or dispatching experience required ; or an equivalent combination of education and experience. Emergency communications experience preferred. Applicants must pass the CritiCall computer-administered test . Must pass polygraph examination. Must meet strict drug-free standard. Only candidates with clean criminal histories who have been drug-free for a minimum of one year will be considered. SPECIAL REQUIREMENTS: Must obtain Emergency Medical Dispatcher (EMD) Certificate within two months of employment and maintain while employed . Must take and pass the Public Safety Telecommunicator’s (PST) exam from Florida DOH within twelve months of employment and maintain while employed . All employees required to complete 24 CDE (Continuing Dispatch Education) hours every two years to maintain certification. IMPORTANT: To be eligible to proceed forward in the application process, applicants must meet the minimum qualifications listed in the position description. Please ensure your application provides details of all relevant experience related to the position. If you have questions or need clarification concerning the position or application process, please contact Human Resources at jobs@orlando.gov or 407.246.2062. Supplemental Information ADVICE TO APPLICANTS : Applications for employment must be complete and must account for periods of unemployment. Resumes will be accepted if all required information is provided (employers, job titles, duties, reasons for leaving, supervisors' names, phone numbers, etc.). Incomplete applications and resumes will be disqualified. Additional testing will be scheduled after application, screening, and interview. Qualified candidates will be advised/invited to proceed to each step in the process when and if appropriate. If requirements are met, you will be contacted via email to schedule a CritiCall test. Please make sure to check your email on file after the position closes and also junk email. City of Orlando Benefits "If this posting indicates a degree is required, the following experience will apply in lieu of any degree as follows: Two (2) years of direct experience for an associate degree; Four (4) years of direct experience for a bachelor's degree; Six (6) years of direct experience for a master's degree; or Nine (9) years of direct experience for a doctoral degree" Closing Date/Time: 5/31/2024 5:00 PM Eastern
May 09, 2024
Full Time
Description APPLICATION INFORMATION : When completing an application for Fire Emergency Communications Specialist, you must provide entire work history since high school in the Work Experience section. Account for periods of unemployment. Provide all available details. Incomplete applications will not be qualified. Starting Salary: $19.68 - $20.31 per hour, depending on qualifications (plus $.90/hour for evening/night shifts) Who We Are Orlando, The City Beautiful For most of Orlando’s history we’ve been the place everyone wants to visit. Today, we’re also the place where everyone wants to live and do business. List after list has Orlando as one of the fastest growing cities in America. We’re transitioning from our role as the young upstart to a more mature, global city. This didn’t happen by accident. Together as a community, we developed a shared vision for our city focused on creating partnerships and we’ve transformed Orlando from a place that was packed with potential into a city on the rise. Our vision ensures we are an inclusive, compassionate community that is generating jobs, becoming the most sustainable city in the nation, keeping our community safe, making it easier to get around, and increasing the quality of life. Together, we can continue realizing all our city’s potential. Come be part of our community with the City of Orlando. NATURE OF WORK: Performs specialized work in areas of emergency communications. Employees assigned to this classification receives, screens, and dispatches emergency and non-emergency calls for fire, emergency medical services, and aircraft emergencies provide medical advice; and prepare various reports. Work is performed under general supervision in accordance with departmental procedures. Employees must exercise initiative and independent judgement to properly react and respond appropriately under very stressful conditions. Work is reviewed while in progress and upon completion through direct observation, audit of tapes, and supervisory meetings to ensure compliance with policy and procedures and established standards. WORK SCHEDULE: Will vary and will rotate through the first year of employment and includes midnights, weekends, and holidays. May be required to work additional hours with little or no notice based on operational needs. WORK LOCATION: Operations Center, 110 George De Salvia Way, Orlando Minimum Requirements High School Diploma or equivalent, plus (6) six months of clerical, customer service, or dispatching experience required ; or an equivalent combination of education and experience. Emergency communications experience preferred. Applicants must pass the CritiCall computer-administered test . Must pass polygraph examination. Must meet strict drug-free standard. Only candidates with clean criminal histories who have been drug-free for a minimum of one year will be considered. SPECIAL REQUIREMENTS: Must obtain Emergency Medical Dispatcher (EMD) Certificate within two months of employment and maintain while employed . Must take and pass the Public Safety Telecommunicator’s (PST) exam from Florida DOH within twelve months of employment and maintain while employed . All employees required to complete 24 CDE (Continuing Dispatch Education) hours every two years to maintain certification. IMPORTANT: To be eligible to proceed forward in the application process, applicants must meet the minimum qualifications listed in the position description. Please ensure your application provides details of all relevant experience related to the position. If you have questions or need clarification concerning the position or application process, please contact Human Resources at jobs@orlando.gov or 407.246.2062. Supplemental Information ADVICE TO APPLICANTS : Applications for employment must be complete and must account for periods of unemployment. Resumes will be accepted if all required information is provided (employers, job titles, duties, reasons for leaving, supervisors' names, phone numbers, etc.). Incomplete applications and resumes will be disqualified. Additional testing will be scheduled after application, screening, and interview. Qualified candidates will be advised/invited to proceed to each step in the process when and if appropriate. If requirements are met, you will be contacted via email to schedule a CritiCall test. Please make sure to check your email on file after the position closes and also junk email. City of Orlando Benefits "If this posting indicates a degree is required, the following experience will apply in lieu of any degree as follows: Two (2) years of direct experience for an associate degree; Four (4) years of direct experience for a bachelor's degree; Six (6) years of direct experience for a master's degree; or Nine (9) years of direct experience for a doctoral degree" Closing Date/Time: 5/31/2024 5:00 PM Eastern
CITY OF ORLANDO, FL
Orlando, Florida, United States
Description >>MULTIPLE POSITIONS AVAILABLE APPLICATION INFORMATION: When completing an application for Emergency Communications Specialist, you must provide entire work history since high school in the Work Experience section. Account for periods of unemployment. Provide all available details. Incomplete applications will not be qualified. Starting Salary: $19.69 per hour ($1.00 per hour shift differential, evenings or nights) Who We Are Orlando, The City Beautiful For most of Orlando’s history we’ve been the place everyone wants to visit. Today, we’re also the place where everyone wants to live and do business. List after list has Orlando as one of the fastest growing cities in America. We’re transitioning from our role as the young upstart to a more mature, global city. This didn’t happen by accident. Together as a community, we developed a shared vision for our city focused on creating partnerships and we’ve transformed Orlando from a place that was packed with potential into a city on the rise. Our vision ensures we are an inclusive, compassionate community that is generating jobs, becoming the most sustainable city in the nation, keeping our community safe, making it easier to get around, and increasing the quality of life. Together, we can continue realizing all our city’s potential. Come be part of our community with the City of Orlando. NATURE OF WORK: Perform specialized work in areas of emergency communications. Employees assigned to this classification receives and responds to emergency and non-emergency calls for police service by answering incoming telephone/911 lines, dispatching officers to calls, obtaining and relaying information from FCIC/NCIC; monitoring alarm systems; maintaining various logs and files and performing related clerical administrative tasks. Work is performed under general supervision in accordance with departmental procedures. Employees must exercise initiative and independent judgment to properly react and respond appropriately under very stressful conditions. Work is reviewed while in progress and upon completion through direct observation, audit of tapes, review of logs, and supervisory meetings to ensure compliance with policy and procedures and established standards. Minimum Requirements High school graduate required plus six months clerical, customer service, or dispatching experience required ; or an equivalent combination of education and experience required . Emergency communications experience preferred. Applicants must pass the CritiCall computer-administered test. MUST WORK WEEKENDS, HOLIDAYS, AND ROTATING SHIFTS. Must pass background investigation and take a polygraph examination. This selection and hiring process is time-consuming and selective. Only candidates with clean criminal histories who have been drug-free for a minimum of one year will be considered. APPLICATIONS WILL BE CAREFULLY REVIEWED AND ELIGIBLE CANDIDATES NOTIFIED WHEN AND WHERE TO COME FOR THE NEXT STEP IN THE PROCESS: PHOTO ID MUST BE PRESENTED AT THE TIME OF THE CRITICALL TEST. IMPORTANT: To be eligible to proceed forward in the application process, applicants must meet the minimum qualifications listed in the position description. Please ensure your application provides details of all relevant experience related to the position. If you have questions or need clarification concerning the position or application process, please contact Human Resources at jobs@orlando.gov or 407.246.2062. Supplemental Information City of Orlando Benefits If this posting indicates a degree is required, the following experience will apply in lieu of any degree as follows: Two (2) years of direct experience for an associate degree; Four (4) years of direct experience for a bachelor's degree; Six (6) years of direct experience for a master's degree; or Nine (9) years of direct experience for a doctoral degree Closing Date/Time: Continuous
Mar 08, 2024
Full Time
Description >>MULTIPLE POSITIONS AVAILABLE APPLICATION INFORMATION: When completing an application for Emergency Communications Specialist, you must provide entire work history since high school in the Work Experience section. Account for periods of unemployment. Provide all available details. Incomplete applications will not be qualified. Starting Salary: $19.69 per hour ($1.00 per hour shift differential, evenings or nights) Who We Are Orlando, The City Beautiful For most of Orlando’s history we’ve been the place everyone wants to visit. Today, we’re also the place where everyone wants to live and do business. List after list has Orlando as one of the fastest growing cities in America. We’re transitioning from our role as the young upstart to a more mature, global city. This didn’t happen by accident. Together as a community, we developed a shared vision for our city focused on creating partnerships and we’ve transformed Orlando from a place that was packed with potential into a city on the rise. Our vision ensures we are an inclusive, compassionate community that is generating jobs, becoming the most sustainable city in the nation, keeping our community safe, making it easier to get around, and increasing the quality of life. Together, we can continue realizing all our city’s potential. Come be part of our community with the City of Orlando. NATURE OF WORK: Perform specialized work in areas of emergency communications. Employees assigned to this classification receives and responds to emergency and non-emergency calls for police service by answering incoming telephone/911 lines, dispatching officers to calls, obtaining and relaying information from FCIC/NCIC; monitoring alarm systems; maintaining various logs and files and performing related clerical administrative tasks. Work is performed under general supervision in accordance with departmental procedures. Employees must exercise initiative and independent judgment to properly react and respond appropriately under very stressful conditions. Work is reviewed while in progress and upon completion through direct observation, audit of tapes, review of logs, and supervisory meetings to ensure compliance with policy and procedures and established standards. Minimum Requirements High school graduate required plus six months clerical, customer service, or dispatching experience required ; or an equivalent combination of education and experience required . Emergency communications experience preferred. Applicants must pass the CritiCall computer-administered test. MUST WORK WEEKENDS, HOLIDAYS, AND ROTATING SHIFTS. Must pass background investigation and take a polygraph examination. This selection and hiring process is time-consuming and selective. Only candidates with clean criminal histories who have been drug-free for a minimum of one year will be considered. APPLICATIONS WILL BE CAREFULLY REVIEWED AND ELIGIBLE CANDIDATES NOTIFIED WHEN AND WHERE TO COME FOR THE NEXT STEP IN THE PROCESS: PHOTO ID MUST BE PRESENTED AT THE TIME OF THE CRITICALL TEST. IMPORTANT: To be eligible to proceed forward in the application process, applicants must meet the minimum qualifications listed in the position description. Please ensure your application provides details of all relevant experience related to the position. If you have questions or need clarification concerning the position or application process, please contact Human Resources at jobs@orlando.gov or 407.246.2062. Supplemental Information City of Orlando Benefits If this posting indicates a degree is required, the following experience will apply in lieu of any degree as follows: Two (2) years of direct experience for an associate degree; Four (4) years of direct experience for a bachelor's degree; Six (6) years of direct experience for a master's degree; or Nine (9) years of direct experience for a doctoral degree Closing Date/Time: Continuous
Do you have a desire to help others? Do you have the ability to make quick decisions under pressure? Do you want a challenging, yet rewarding career? The Loveland Emergency Communications Center is looking for qualified applicants who are interested in a fast-paced, fulfilling career as a 911 Communications Specialist. This position provides emergency and non-emergency radio communication, dispatch service, telephone contact and Computer Aided Dispatch (CAD) reports for the Loveland Police Department, Loveland Fire Authority, Berthoud Fire Protection, Thompson Valley EMS and other contracted agencies. Selection Timeline: Position Close: Friday, May 31st, 2024 at 9:00AM MST Criticall testing: Online and must be complete by 8:00AM Thursday, June 6, 2024 Interviews: Thursday, June 13 Backgrounds: June-August Tentative Start Date: HIRING SALARY $31.0500/ hour Entry Level: $31.0500 per hour *BONUS* $500 upon completion of training and $500 upon one year anniversary Lateral Transfer: To be considered a lateral, a candidate must have at least three years of experience and have been employed as a 911 Communications Specialist/Dispatcher within the last 12 months with the following responsibilities and systems: Must have operated an integrated CAD, radio, and phone system with multiple screens. Must be a call taker and dispatcher for police, fire, and EMS. Must be EMD certified. Those who meet the above requirement of a lateral with 3-5 years of experience will start at step 2, $33.5000. Those who meet the above requirement of a lateral with 5+ years of experience will start at step 3, $36.0500 *BONUS* $2000 upon completion of training and $2000 upon one year anniversary OUR POSITION Answer telephone calls including emergency lines, 911 lines, non-emergency police lines and business extensions Dispatch appropriate emergency and non-emergency personnel to calls for service and/or complaints. Prioritize calls based upon nature of request for services, availability of units, and other pertinent information. Monitor radio transmissions of personnel for accurate response, need for additional assistance and to increase safety of responding personnel. Maintain accurate logs in (CAD) as required to document the time of calls, time dispatched, response time, time cleared, and other required data. Operate a state and nationwide computer system in accordance with Department, CCIC and NCIC regulations and policies. Relay information from this system to police personnel. Maintain accurate and current awareness of the locations and status of police, fire and ambulance units for safety and to ascertain availability for response. CPR certification and completion of EMD certification course, training provided. OTHER DUTIES: Monitor direct alarms into the Communications Center, third party notifications and dispatch appropriate personnel. Monitor Police, Ambulance, Fire, and all other appropriate regional radio channels as required and/or for information and operational purposes. Prepare and maintain a variety of records and logs including warrant files, NCIC/CCIC entry files, and other required records. Complete special reports, projects and other administrative assignments as required. Operate a manual dispatching system when automatic systems are not functioning or when necessary. Perform other related duties as required and assigned. May require unrestricted mandatory overtime. 24 hour operations requiring shift work, including nights, weekends, holidays and order-in coverage. OUR CANDIDATE One (1) year of previous public safety dispatching preferred. Ability to operate and monitor radio and on-line computer telecommunications systems under stressful and demanding emergency situations. Ability to rapidly gather factual information and enter it into the CAD system. Knowledge of the physical layout of streets and buildings in the City limits of Loveland and southern Larimer County. Computer skills and accurate typing using an ergonomic split keyboard. Ability to handle numerous simultaneous events and to react quickly and according to Department policies in emergency situations. WORKING ENVIRONMENT Majority of work performed indoors in closed and secured office setting. Continuous speaking, conversing on telephone and computer operation. Ability to function for extended hours day and night. Must possess necessary motor skills to operate a computer keyboard, telephone, recording device and various office skills. Sitting, stooping, bending, reaching, pulling, pushing, grasping, talking, seeing, hearing, reading, and repetitive keyboard motions as well as extended periods of sitting. Work in a closed and restricted office setting with the same coworkers for extended periods. Frequent telephone communication with citizens in stressful situations who are unable to communicate effectively. Material and Equipment Used: Multiple Police/Fire/Ambulance radio channels, VIPER telephone, CAD computer, CCIC computer, copy machine, fax machine, headset and other commonly used office equipment. This job announcement is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Conditional employment offers are contingent on the successful completion of an extensive criminal background investigation, polygraph examination, psychological examination, and drug screen. APPLICANTS WHO ARE UNSUCCESSFUL IN THE SELECTION PROCESS MAY APPLY FOR FUTURE OPENINGS. The City of Loveland is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or sexual orientation. We encourage, value and respect diversity. Beginning on 8/1/2023, The City of Loveland will begin participating in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation . Learn more about your right to work . Visit E-Verify.gov for more information.
May 02, 2024
Full Time
Do you have a desire to help others? Do you have the ability to make quick decisions under pressure? Do you want a challenging, yet rewarding career? The Loveland Emergency Communications Center is looking for qualified applicants who are interested in a fast-paced, fulfilling career as a 911 Communications Specialist. This position provides emergency and non-emergency radio communication, dispatch service, telephone contact and Computer Aided Dispatch (CAD) reports for the Loveland Police Department, Loveland Fire Authority, Berthoud Fire Protection, Thompson Valley EMS and other contracted agencies. Selection Timeline: Position Close: Friday, May 31st, 2024 at 9:00AM MST Criticall testing: Online and must be complete by 8:00AM Thursday, June 6, 2024 Interviews: Thursday, June 13 Backgrounds: June-August Tentative Start Date: HIRING SALARY $31.0500/ hour Entry Level: $31.0500 per hour *BONUS* $500 upon completion of training and $500 upon one year anniversary Lateral Transfer: To be considered a lateral, a candidate must have at least three years of experience and have been employed as a 911 Communications Specialist/Dispatcher within the last 12 months with the following responsibilities and systems: Must have operated an integrated CAD, radio, and phone system with multiple screens. Must be a call taker and dispatcher for police, fire, and EMS. Must be EMD certified. Those who meet the above requirement of a lateral with 3-5 years of experience will start at step 2, $33.5000. Those who meet the above requirement of a lateral with 5+ years of experience will start at step 3, $36.0500 *BONUS* $2000 upon completion of training and $2000 upon one year anniversary OUR POSITION Answer telephone calls including emergency lines, 911 lines, non-emergency police lines and business extensions Dispatch appropriate emergency and non-emergency personnel to calls for service and/or complaints. Prioritize calls based upon nature of request for services, availability of units, and other pertinent information. Monitor radio transmissions of personnel for accurate response, need for additional assistance and to increase safety of responding personnel. Maintain accurate logs in (CAD) as required to document the time of calls, time dispatched, response time, time cleared, and other required data. Operate a state and nationwide computer system in accordance with Department, CCIC and NCIC regulations and policies. Relay information from this system to police personnel. Maintain accurate and current awareness of the locations and status of police, fire and ambulance units for safety and to ascertain availability for response. CPR certification and completion of EMD certification course, training provided. OTHER DUTIES: Monitor direct alarms into the Communications Center, third party notifications and dispatch appropriate personnel. Monitor Police, Ambulance, Fire, and all other appropriate regional radio channels as required and/or for information and operational purposes. Prepare and maintain a variety of records and logs including warrant files, NCIC/CCIC entry files, and other required records. Complete special reports, projects and other administrative assignments as required. Operate a manual dispatching system when automatic systems are not functioning or when necessary. Perform other related duties as required and assigned. May require unrestricted mandatory overtime. 24 hour operations requiring shift work, including nights, weekends, holidays and order-in coverage. OUR CANDIDATE One (1) year of previous public safety dispatching preferred. Ability to operate and monitor radio and on-line computer telecommunications systems under stressful and demanding emergency situations. Ability to rapidly gather factual information and enter it into the CAD system. Knowledge of the physical layout of streets and buildings in the City limits of Loveland and southern Larimer County. Computer skills and accurate typing using an ergonomic split keyboard. Ability to handle numerous simultaneous events and to react quickly and according to Department policies in emergency situations. WORKING ENVIRONMENT Majority of work performed indoors in closed and secured office setting. Continuous speaking, conversing on telephone and computer operation. Ability to function for extended hours day and night. Must possess necessary motor skills to operate a computer keyboard, telephone, recording device and various office skills. Sitting, stooping, bending, reaching, pulling, pushing, grasping, talking, seeing, hearing, reading, and repetitive keyboard motions as well as extended periods of sitting. Work in a closed and restricted office setting with the same coworkers for extended periods. Frequent telephone communication with citizens in stressful situations who are unable to communicate effectively. Material and Equipment Used: Multiple Police/Fire/Ambulance radio channels, VIPER telephone, CAD computer, CCIC computer, copy machine, fax machine, headset and other commonly used office equipment. This job announcement is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Conditional employment offers are contingent on the successful completion of an extensive criminal background investigation, polygraph examination, psychological examination, and drug screen. APPLICANTS WHO ARE UNSUCCESSFUL IN THE SELECTION PROCESS MAY APPLY FOR FUTURE OPENINGS. The City of Loveland is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or sexual orientation. We encourage, value and respect diversity. Beginning on 8/1/2023, The City of Loveland will begin participating in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation . Learn more about your right to work . Visit E-Verify.gov for more information.
San Diego State University
5500 Campanile Drive, San Diego, CA 92182, USA
Position Summary The Social Media Strategist will improve the university's brand awareness and build online communities through its centralized social media platforms. The Social Media Strategist serves as the primary manager of central social media efforts and a guide to all SDSU locations and across campus while ensuring that the university's social presence is aligned with the university’s strategic priorities and public positioning. Duties include but are not limited to: Lead and execute a social media strategy aligned with the university’s strategic goals and values . Plan, create and implement brand-aligned content for SDSU flagship and presidential social media channels. Content includes written, photographic, graphic design and video for channels such as, but not limited to, TikTok, Facebook, Instagram, LinkedIn, YouTube and X. Optimize content for SEO and accessibility. Provide strategic direction and recommendations for handling sensitive situations on social media while ensuring the responses align with the university’s core values and mission. Engage with the social media community, acting as an advocate for SDSU through dialogue, listening, and responding to questions and comments. Proactively identify and assess any emerging or potential issues that could evolve into media relations, issues management or crisis communications concerns. Provide regular reporting of social media performance and issues. Closely collaborate with other SDSU locations and departments to provide consultation and social direction with communicators. Coordinate campus-wide usage and onboarding of social media tools, platforms, and resources, including Sprout Social and Canva Pro. Maintain university-wide social media guidelines and best practices; update and develop new resources when needed. Offer training on social media best practices to campus partners. Liaise with students, faculty, and staff to uncover stories and create visuals that highlight research, the student learning experience, and community engagement. Lead digital community-building and content sharing within SDSU. Monitor analytics; review and prepare regular reports on social media performance. This is a full-time (1.0 time-base), benefits-eligible, permanent/probationary position. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. This position is approved for partial telecommuting with onsite work in San Diego. Department Summary Strategic Communications and Public Affairs (StratComm) serves as the official voice of San Diego State University and shares the President’s vision, values and priorities while articulating a unified message about the university’s unique story. Core service areas include crisis and issues management, marketing, news and media relations, social media, web and interactive communications, executive communications and visual communications, and government and community relations. We work together with our partners across the institution and auxiliaries to promote the transformational diversity and impact of SDSU programs and achievements. Diversity, equity and inclusion are fundamental values that shape both the work of SDSU and StratComm. We believe in and practice efforts that help cultivate a diverse and inclusive environment, understanding that diverse teams help to foster creativity, innovation, and authentic connections. We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. Also, by promoting equity and authentic representation, we empower our community to contribute their talents and ideas in ways that allow each of us to be successful and thrive. For more information regarding Strategic Communications, click here . Education and Experience Knowledge of the fundamentals of public affairs and/or media relations, and/or some exposure to marketing and marketing research. This background normally is obtained through a college degree, which includes relevant coursework in the field, and up to two years of related professional or technical experience. In addition, strong written and verbal communication skills with a solid foundation in grammar, spelling, and the composition of various communication vehicles are essential to initial entry to this classification. Key Qualifications Bachelor's degree in journalism, communications, marketing, public relations, or a related field. Demonstrated success managing TikTok, Facebook, Instagram, X, LinkedIn, and other social media platforms. Broad interest in and/or understanding of the public higher education sector. Business level proficiency in Spanish language is preferred. Strong copywriting abilities with a detail-oriented approach. Proven experience managing a fluid content calendar. Ability to work across departments and build strong relationships with co-workers. Experience with navigating crisis communications. Strong understanding of current and emerging social media, SEO, and digital trends. Proficient in social media analytics and reporting tools. Knowledge of graphic design and photography/video editing. Experience with relevant software, including social media management tools, Adobe Creative Suite, Canva, and others. Compensation and Benefits Starting salary upon appointment is not expected to exceed $6,500 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $4,611 - $8,342 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on May 6, 2024. To receive full consideration, apply by May 5, 2024. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Casie Martinez at cmartinez12@sdsu.edu. Advertised: Apr 19 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Apr 20, 2024
Position Summary The Social Media Strategist will improve the university's brand awareness and build online communities through its centralized social media platforms. The Social Media Strategist serves as the primary manager of central social media efforts and a guide to all SDSU locations and across campus while ensuring that the university's social presence is aligned with the university’s strategic priorities and public positioning. Duties include but are not limited to: Lead and execute a social media strategy aligned with the university’s strategic goals and values . Plan, create and implement brand-aligned content for SDSU flagship and presidential social media channels. Content includes written, photographic, graphic design and video for channels such as, but not limited to, TikTok, Facebook, Instagram, LinkedIn, YouTube and X. Optimize content for SEO and accessibility. Provide strategic direction and recommendations for handling sensitive situations on social media while ensuring the responses align with the university’s core values and mission. Engage with the social media community, acting as an advocate for SDSU through dialogue, listening, and responding to questions and comments. Proactively identify and assess any emerging or potential issues that could evolve into media relations, issues management or crisis communications concerns. Provide regular reporting of social media performance and issues. Closely collaborate with other SDSU locations and departments to provide consultation and social direction with communicators. Coordinate campus-wide usage and onboarding of social media tools, platforms, and resources, including Sprout Social and Canva Pro. Maintain university-wide social media guidelines and best practices; update and develop new resources when needed. Offer training on social media best practices to campus partners. Liaise with students, faculty, and staff to uncover stories and create visuals that highlight research, the student learning experience, and community engagement. Lead digital community-building and content sharing within SDSU. Monitor analytics; review and prepare regular reports on social media performance. This is a full-time (1.0 time-base), benefits-eligible, permanent/probationary position. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. This position is approved for partial telecommuting with onsite work in San Diego. Department Summary Strategic Communications and Public Affairs (StratComm) serves as the official voice of San Diego State University and shares the President’s vision, values and priorities while articulating a unified message about the university’s unique story. Core service areas include crisis and issues management, marketing, news and media relations, social media, web and interactive communications, executive communications and visual communications, and government and community relations. We work together with our partners across the institution and auxiliaries to promote the transformational diversity and impact of SDSU programs and achievements. Diversity, equity and inclusion are fundamental values that shape both the work of SDSU and StratComm. We believe in and practice efforts that help cultivate a diverse and inclusive environment, understanding that diverse teams help to foster creativity, innovation, and authentic connections. We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. Also, by promoting equity and authentic representation, we empower our community to contribute their talents and ideas in ways that allow each of us to be successful and thrive. For more information regarding Strategic Communications, click here . Education and Experience Knowledge of the fundamentals of public affairs and/or media relations, and/or some exposure to marketing and marketing research. This background normally is obtained through a college degree, which includes relevant coursework in the field, and up to two years of related professional or technical experience. In addition, strong written and verbal communication skills with a solid foundation in grammar, spelling, and the composition of various communication vehicles are essential to initial entry to this classification. Key Qualifications Bachelor's degree in journalism, communications, marketing, public relations, or a related field. Demonstrated success managing TikTok, Facebook, Instagram, X, LinkedIn, and other social media platforms. Broad interest in and/or understanding of the public higher education sector. Business level proficiency in Spanish language is preferred. Strong copywriting abilities with a detail-oriented approach. Proven experience managing a fluid content calendar. Ability to work across departments and build strong relationships with co-workers. Experience with navigating crisis communications. Strong understanding of current and emerging social media, SEO, and digital trends. Proficient in social media analytics and reporting tools. Knowledge of graphic design and photography/video editing. Experience with relevant software, including social media management tools, Adobe Creative Suite, Canva, and others. Compensation and Benefits Starting salary upon appointment is not expected to exceed $6,500 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $4,611 - $8,342 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on May 6, 2024. To receive full consideration, apply by May 5, 2024. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Casie Martinez at cmartinez12@sdsu.edu. Advertised: Apr 19 2024 Pacific Daylight Time Applications close: Closing Date/Time:
City of McKinney, TX
McKinney, Texas, United States
Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named “The #1 Best Place to Live in America.” Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That’s why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization. SUMMARY OF POSITION Under general supervision, receive and process requests for police, fire and emergency medical services in high stress situations; answer non-emergency and emergency 9-1-1 phone lines; dispatch and deploy public safety personnel to calls for service; operate various telecommunications equipment. Ability to Work any assigned shift (days, evenings, nights), must be willing to work holidays, weekends and overtime, as needed for scheduling purposes. Perform other assigned duties as required. All qualified applicants will be notified of the testing details via e-mail and must have a current e-mail address. The computerized testing process evaluates typing, listening, reading and multitasking ability. Applicants are not eligible to test if they have tested or failed any portion of the hiring process within the previous 6 months or if you do not meet the requirements of the new Tattoo Policy. (See tattoo policy below) Personal history statements will be distributed following successful completion of the testing process. The hiring process for candidates that complete all portions of the pre-employment screenings may take 1-4 months. (See details of the process below) Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. ESSENTIAL DUTIES AND RESPONSIBILITIES Answer multi-line, 9-11 emergency and non-emergency calls and dispatches and deploys public safety personnel to calls for service. Simultaneously listen to and comprehend both telephone and radio traffic often under loud and stressful conditions. Operate multi-channel public safety radio system. Assist with and record requests for police or fire and emergency medical services from the public and departmental personnel via telephone and radio utilizing a computer-aided dispatch system. Communicate effectively, courteously, and clearly in English, verbally and in writing; includes speaking distinctly, responding promptly, and hearing in the normal range to protect the safety of officers and the public. Communicates with hearing/speech-impaired citizens by operating specialized teletype device(s). Assign appropriate Public Safety personnel to routine and/or emergency calls for service utilizing a computer-aided dispatch system. Provide pre-arrival medical instructions following department prescribed protocol with NAED compliance. Document all activity, locations and statuses in the computer aided dispatch system for public safety personnel, quickly disseminating any additional information. Comprehend and apply city ordinances, policies and procedures. Monitors National Weather Service. Operate City Emergency Warning System and notify key personnel and other agencies in emergency operation situations. Maintain strict confidentiality of all documents, radio and phone transmissions and other sensitive information handled through the communications department. Adheres to assigned work schedule as outlined in city and department attendance policies and procedures. Drives to other City locations for meetings, etc. as required. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City’s core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided. Ability to produce desired work outcomes, including quality, quantity, and timeliness. Ability to plan and organize work, time, and resources, and if applicable, that of subordinates. Speak clearly and precisely. Analyze and evaluate emergency situations and carry out effective course of action following prescribed procedures. Work well under pressure. Exercise good judgment and make sound decisions in emergency situations. Operate computer terminals for specialized access with various automated data banks. Work in a confined area for 8+ hours and remain seated for long periods of time entering data into various computer systems on a constant basis. Simultaneously input, retrieve, and maintain information, reading from both computer screens and printouts, and operating multiple keyboards. Concentrate on assigned tasks through many distractions. Operate wide range of equipment, e.g. door monitors and locks, printers, voice recorder, intercoms, alarm panel, weather monitoring devices, television monitors, etc. Ability to consistently arrive at work on time. Ability to work holidays, weekends and nights as needed. Ability to be called in to work on short notice whenever emergent situations or weather require. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of stress and change. Communicate effectively both orally and in writing. Required Qualifications MINIMUM QUALIFICATIONS A high school diploma or GED, plus some experience in a high public contact/customer service area that required decision making and problem solving under stressful conditions. Prior experience in a multi-task environment involving data entry, phones, customer service, and/or radio communications. Lateral transfer opportunities for those with two (2) years of experience in any combination of Police, Fire, EMS, Military or other high-volume applicable dispatch environment. Qualified applicants will be required to pass a Communications compatibility and skills testing modules which evaluate data entry/keyboarding speed (minimum 30wpm), multi-tasking, memory recall, map reading, numerical prioritization, reading comprehension, spelling, and sentence clarity. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. CERTIFICATES, LICENSES, REGISTRATIONS Must obtain, Basic Telecommunicator and NCIC/TCIC or Full Access Operator plus Emergency Medical Dispatch (EMD) within one year from hire date. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check, driving record check, polygraph, psychological assessment, and medical screen to include hearing test. Must have Class C Texas Driver’s License Be able to work various shifts including nights, holidays, and weekends. DISQUALIFIERS - Criminal Background A class B conviction within the last 10 years A family violence conviction An incomplete or falsified Personal History Statement An incomplete or falsified application Conviction of any offense above a class B misdemeanor Currently on probation or under indictment for any criminal offense Discharge from the military under less than honorable conditions including: Any other characterization of service indicating bad character Bad conduct Dishonorable Other than honorable condition DISQUALIFIERS - Drug Use Illegal use of any kind within three years prior to the date of the entrance exam. Any illegal use of PCP or LSD regardless of time. Any illegal use of a felony grade substance as defined in the Texas Penal Code or Health & Safety Code, within ten years prior to the date of the entrance exam. Extensive use of any illegal drug will be considered on a case-by-case basis. Factors considered are number of times, length of usage and lifestyle improvements. DISQUALIFIERS - Driving Record Not able to obtain a class "C" Texas driver's license.Driver’s license is currently revoked or suspended. Any serious violation such as reckless driving, endangering the lives of others, racing, failing to stop and render aid, or negligent vehicular manslaughter within the past three years. Excessive standard moving violations such as speeding, reckless driving, disregarding a traffic control sign, failure to signal, failure to keep right, following to close, etc. DISQUALIFIERS - Tattoos and/or Body Art that display the following: racism; sexism or sexually suggestive or explicit; obscenity or profane; gang or drug related; undermining City or department values; political in nature. Note: Any tattoos visible while wearing a short sleeve uniform shirt are to be covered at all times while on-duty. This includes body art, intentional scarring, branding or body mutilation. Tattoos on the following body areas are prohibited: neck head face ears hands and fingers* arms (except that which is covered) Note: Tattoos on the fingers, such as a wedding band, may be acceptable after approval by the Police Chief. Also Prohibited: Gauges (large holes in the ears); Pierced, split or forked tongue; Any foreign objects inserted under the skin on hands, neck, face and head; and/or Dental ornamentation (gold, platinum, silver or other veneer caps for the purpose of ornamentation) Teeth, whether natural, capped or veneered shall not be ornamented with designs, jewels, initials, etc. APPLICANT PROCESSING Phase 1 - Application review for minimum requirements Phase 2 - Preliminary background screening and skills testing. Preliminary Background Screening Additional information to include full name, date of birth and government identification (ex: drivers license or identification card) will be required to test in secured areas of the Public Safety Building. Skills Testing The CritiCall Skills Test evaluates data entry/keyboarding speed, multi-tasking, memory recall, map reading, numerical prioritization, reading comprehension, spelling and sentence clarity. An overall score of 80% or above is required to proceed in the hiring process. If you do not pass this portion of testing, there will be no further processing, you may re-test after a six-month waiting period. After successful completion of the Skills testing, you will be given a Personal History Statement packet to complete and return within ten days. Phase 3 - Background and Interview Process After a background investigator reviews your personal history, you will go through the following steps below. The order is determined by needs and schedules. You will only move to the next step if you pass the previous step. This portion of the process can require 2-8 weeks for completion. Preliminary PHS review and interview Thorough background investigation 2-hour Observation in Communications Oral Review Board Interview with the Communications Manager Conditional Job Offer Polygraph examination Psychological examination Medical screening Final Job REQUIRED DOCUMENTS Once the application has been submitted, the Human Resources Department will contact all qualified applicants by email with details on the testing date, time and place. Make sure your application has a valid email address listed. Once you have passed phase 2 requirements, you will need to provide copies of the following documents with your Personal History Statement, if they apply to you. Please do not submit originals as they will not be returned. If any applicable documents are missing, your application may be rejected. Birth certificate or adoption papers College Transcripts* Copy of driver's license Credit report and bankruptcy papers if applicable Divorce decree High School diploma or GED High School transcripts* Marriage license Military DD214 Proof of motor vehicle insurance Recent photo Social Security card *Contact each school attended and request a certified copy of your transcripts. Each must be in an envelope sealed by the school when submitted to the Department. Send them to: McKinney Police Department Attn: Communications Background Investigator 2200 Taylor Burk Dr. McKinney, TX 75071 You will be required to provide copies of the above documents at the time your Personal History Statement is due. Please do not use originals, as they will not be returned. SELECTION PROCESS Submitted applications will be reviewed with emphasis placed on an individual's qualifications and overall experience in the areas directly related to the job function. The applicants who possess the potential to meet our needs will be invited for an interview. The selected candidate will be subject to a background investigation and drug screening. Expected Duration- The current external job posting will remain on the McKinney Website for the duration indicated on the posting. Upon closing the process to fill the position will begin immediately and is expected to take approximately six weeks. Reapplication Process- All applicants who are not notified of a permanent disqualification may immediately re-apply for this position when posted by the City of McKinney. Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve exerting up to ten (10) pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. WORK ENVIRONMENT Work takes place in a relatively safe, secure, and stable environment with periods where errors can lead to significant physical consequences. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. The City offers a full complement of benefits: Health Insurance Medical, Dental, Vision Insurance Health Savings Account (HSA), Flexible Spending Medical and Childcare Account (FSA) Mental Health Care and Employee Assistance Program (EAP) City-paid and VoluntaryLifeInsurance City-paid and VoluntaryLong Term Disability Insurance Supplemental Insurance through Aflac Additional Benefits Legal Services through Legal Shield Tuition Reimbursement (up to $10,000 per year) Wellness Program (earn up to $600 per year) Retirement Texas Municipal Retirement System (TMRS) Mandatory 7% employee contribution City match 2:1 5 year vesting Retire after 20 years of service, or age 60 with 5 years of service 457(b) Deferred Compensation Plans Paid Time Off (PTO) Paid Vacation (80 hours per year for new hires; tieredincreases after 2 yrs) Sick Leave (135 hours per year for yourself and immediate family) Paid Parental Leave (80 hours for birth, adoption, or placement of a child in foser care) Ten Paid Holidays Personal Day Optional compensatory time for hourly employees Compensatory time for salaried employees For more detailed information, please see the City of McKinney's summary of benefits . Closing Date/Time: Continuous
Apr 22, 2024
Full Time
Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named “The #1 Best Place to Live in America.” Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That’s why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization. SUMMARY OF POSITION Under general supervision, receive and process requests for police, fire and emergency medical services in high stress situations; answer non-emergency and emergency 9-1-1 phone lines; dispatch and deploy public safety personnel to calls for service; operate various telecommunications equipment. Ability to Work any assigned shift (days, evenings, nights), must be willing to work holidays, weekends and overtime, as needed for scheduling purposes. Perform other assigned duties as required. All qualified applicants will be notified of the testing details via e-mail and must have a current e-mail address. The computerized testing process evaluates typing, listening, reading and multitasking ability. Applicants are not eligible to test if they have tested or failed any portion of the hiring process within the previous 6 months or if you do not meet the requirements of the new Tattoo Policy. (See tattoo policy below) Personal history statements will be distributed following successful completion of the testing process. The hiring process for candidates that complete all portions of the pre-employment screenings may take 1-4 months. (See details of the process below) Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. ESSENTIAL DUTIES AND RESPONSIBILITIES Answer multi-line, 9-11 emergency and non-emergency calls and dispatches and deploys public safety personnel to calls for service. Simultaneously listen to and comprehend both telephone and radio traffic often under loud and stressful conditions. Operate multi-channel public safety radio system. Assist with and record requests for police or fire and emergency medical services from the public and departmental personnel via telephone and radio utilizing a computer-aided dispatch system. Communicate effectively, courteously, and clearly in English, verbally and in writing; includes speaking distinctly, responding promptly, and hearing in the normal range to protect the safety of officers and the public. Communicates with hearing/speech-impaired citizens by operating specialized teletype device(s). Assign appropriate Public Safety personnel to routine and/or emergency calls for service utilizing a computer-aided dispatch system. Provide pre-arrival medical instructions following department prescribed protocol with NAED compliance. Document all activity, locations and statuses in the computer aided dispatch system for public safety personnel, quickly disseminating any additional information. Comprehend and apply city ordinances, policies and procedures. Monitors National Weather Service. Operate City Emergency Warning System and notify key personnel and other agencies in emergency operation situations. Maintain strict confidentiality of all documents, radio and phone transmissions and other sensitive information handled through the communications department. Adheres to assigned work schedule as outlined in city and department attendance policies and procedures. Drives to other City locations for meetings, etc. as required. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City’s core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided. Ability to produce desired work outcomes, including quality, quantity, and timeliness. Ability to plan and organize work, time, and resources, and if applicable, that of subordinates. Speak clearly and precisely. Analyze and evaluate emergency situations and carry out effective course of action following prescribed procedures. Work well under pressure. Exercise good judgment and make sound decisions in emergency situations. Operate computer terminals for specialized access with various automated data banks. Work in a confined area for 8+ hours and remain seated for long periods of time entering data into various computer systems on a constant basis. Simultaneously input, retrieve, and maintain information, reading from both computer screens and printouts, and operating multiple keyboards. Concentrate on assigned tasks through many distractions. Operate wide range of equipment, e.g. door monitors and locks, printers, voice recorder, intercoms, alarm panel, weather monitoring devices, television monitors, etc. Ability to consistently arrive at work on time. Ability to work holidays, weekends and nights as needed. Ability to be called in to work on short notice whenever emergent situations or weather require. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of stress and change. Communicate effectively both orally and in writing. Required Qualifications MINIMUM QUALIFICATIONS A high school diploma or GED, plus some experience in a high public contact/customer service area that required decision making and problem solving under stressful conditions. Prior experience in a multi-task environment involving data entry, phones, customer service, and/or radio communications. Lateral transfer opportunities for those with two (2) years of experience in any combination of Police, Fire, EMS, Military or other high-volume applicable dispatch environment. Qualified applicants will be required to pass a Communications compatibility and skills testing modules which evaluate data entry/keyboarding speed (minimum 30wpm), multi-tasking, memory recall, map reading, numerical prioritization, reading comprehension, spelling, and sentence clarity. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. CERTIFICATES, LICENSES, REGISTRATIONS Must obtain, Basic Telecommunicator and NCIC/TCIC or Full Access Operator plus Emergency Medical Dispatch (EMD) within one year from hire date. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check, driving record check, polygraph, psychological assessment, and medical screen to include hearing test. Must have Class C Texas Driver’s License Be able to work various shifts including nights, holidays, and weekends. DISQUALIFIERS - Criminal Background A class B conviction within the last 10 years A family violence conviction An incomplete or falsified Personal History Statement An incomplete or falsified application Conviction of any offense above a class B misdemeanor Currently on probation or under indictment for any criminal offense Discharge from the military under less than honorable conditions including: Any other characterization of service indicating bad character Bad conduct Dishonorable Other than honorable condition DISQUALIFIERS - Drug Use Illegal use of any kind within three years prior to the date of the entrance exam. Any illegal use of PCP or LSD regardless of time. Any illegal use of a felony grade substance as defined in the Texas Penal Code or Health & Safety Code, within ten years prior to the date of the entrance exam. Extensive use of any illegal drug will be considered on a case-by-case basis. Factors considered are number of times, length of usage and lifestyle improvements. DISQUALIFIERS - Driving Record Not able to obtain a class "C" Texas driver's license.Driver’s license is currently revoked or suspended. Any serious violation such as reckless driving, endangering the lives of others, racing, failing to stop and render aid, or negligent vehicular manslaughter within the past three years. Excessive standard moving violations such as speeding, reckless driving, disregarding a traffic control sign, failure to signal, failure to keep right, following to close, etc. DISQUALIFIERS - Tattoos and/or Body Art that display the following: racism; sexism or sexually suggestive or explicit; obscenity or profane; gang or drug related; undermining City or department values; political in nature. Note: Any tattoos visible while wearing a short sleeve uniform shirt are to be covered at all times while on-duty. This includes body art, intentional scarring, branding or body mutilation. Tattoos on the following body areas are prohibited: neck head face ears hands and fingers* arms (except that which is covered) Note: Tattoos on the fingers, such as a wedding band, may be acceptable after approval by the Police Chief. Also Prohibited: Gauges (large holes in the ears); Pierced, split or forked tongue; Any foreign objects inserted under the skin on hands, neck, face and head; and/or Dental ornamentation (gold, platinum, silver or other veneer caps for the purpose of ornamentation) Teeth, whether natural, capped or veneered shall not be ornamented with designs, jewels, initials, etc. APPLICANT PROCESSING Phase 1 - Application review for minimum requirements Phase 2 - Preliminary background screening and skills testing. Preliminary Background Screening Additional information to include full name, date of birth and government identification (ex: drivers license or identification card) will be required to test in secured areas of the Public Safety Building. Skills Testing The CritiCall Skills Test evaluates data entry/keyboarding speed, multi-tasking, memory recall, map reading, numerical prioritization, reading comprehension, spelling and sentence clarity. An overall score of 80% or above is required to proceed in the hiring process. If you do not pass this portion of testing, there will be no further processing, you may re-test after a six-month waiting period. After successful completion of the Skills testing, you will be given a Personal History Statement packet to complete and return within ten days. Phase 3 - Background and Interview Process After a background investigator reviews your personal history, you will go through the following steps below. The order is determined by needs and schedules. You will only move to the next step if you pass the previous step. This portion of the process can require 2-8 weeks for completion. Preliminary PHS review and interview Thorough background investigation 2-hour Observation in Communications Oral Review Board Interview with the Communications Manager Conditional Job Offer Polygraph examination Psychological examination Medical screening Final Job REQUIRED DOCUMENTS Once the application has been submitted, the Human Resources Department will contact all qualified applicants by email with details on the testing date, time and place. Make sure your application has a valid email address listed. Once you have passed phase 2 requirements, you will need to provide copies of the following documents with your Personal History Statement, if they apply to you. Please do not submit originals as they will not be returned. If any applicable documents are missing, your application may be rejected. Birth certificate or adoption papers College Transcripts* Copy of driver's license Credit report and bankruptcy papers if applicable Divorce decree High School diploma or GED High School transcripts* Marriage license Military DD214 Proof of motor vehicle insurance Recent photo Social Security card *Contact each school attended and request a certified copy of your transcripts. Each must be in an envelope sealed by the school when submitted to the Department. Send them to: McKinney Police Department Attn: Communications Background Investigator 2200 Taylor Burk Dr. McKinney, TX 75071 You will be required to provide copies of the above documents at the time your Personal History Statement is due. Please do not use originals, as they will not be returned. SELECTION PROCESS Submitted applications will be reviewed with emphasis placed on an individual's qualifications and overall experience in the areas directly related to the job function. The applicants who possess the potential to meet our needs will be invited for an interview. The selected candidate will be subject to a background investigation and drug screening. Expected Duration- The current external job posting will remain on the McKinney Website for the duration indicated on the posting. Upon closing the process to fill the position will begin immediately and is expected to take approximately six weeks. Reapplication Process- All applicants who are not notified of a permanent disqualification may immediately re-apply for this position when posted by the City of McKinney. Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve exerting up to ten (10) pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. WORK ENVIRONMENT Work takes place in a relatively safe, secure, and stable environment with periods where errors can lead to significant physical consequences. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. The City offers a full complement of benefits: Health Insurance Medical, Dental, Vision Insurance Health Savings Account (HSA), Flexible Spending Medical and Childcare Account (FSA) Mental Health Care and Employee Assistance Program (EAP) City-paid and VoluntaryLifeInsurance City-paid and VoluntaryLong Term Disability Insurance Supplemental Insurance through Aflac Additional Benefits Legal Services through Legal Shield Tuition Reimbursement (up to $10,000 per year) Wellness Program (earn up to $600 per year) Retirement Texas Municipal Retirement System (TMRS) Mandatory 7% employee contribution City match 2:1 5 year vesting Retire after 20 years of service, or age 60 with 5 years of service 457(b) Deferred Compensation Plans Paid Time Off (PTO) Paid Vacation (80 hours per year for new hires; tieredincreases after 2 yrs) Sick Leave (135 hours per year for yourself and immediate family) Paid Parental Leave (80 hours for birth, adoption, or placement of a child in foser care) Ten Paid Holidays Personal Day Optional compensatory time for hourly employees Compensatory time for salaried employees For more detailed information, please see the City of McKinney's summary of benefits . Closing Date/Time: Continuous
CITY OF ORLANDO, FL
Orlando, Florida, United States
Description Who We Are Orlando, The City Beautiful For most of Orlando’s history we’ve been the place everyone wants to visit. Today, we’re also the place where everyone wants to live and do business. List after list has Orlando as one of the fastest growing cities in America. We’re transitioning from our role as the young upstart to a more mature, global city. This didn’t happen by accident. Together as a community, we developed a shared vision for our city focused on creating partnerships and we’ve transformed Orlando from a place that was packed with potential into a city on the rise. Our vision ensures we are an inclusive, compassionate community that is generating jobs, becoming the most sustainable city in the nation, keeping our community safe, making it easier to get around, and increasing the quality of life. Together, we can continue realizing all our city’s potential. Come be part of our community with the City of Orlando. Nature of Work: Performs skilled work in the area of communications. Receives and relays messages via two-way radio, monitors telemetry systems, or performs general office clerical tasks as required. Work is performed under general supervision. Performance is reviewed while in progress for technical accuracy and judgment through direct observation and results obtained. WORK SCHEDULE: Includes days and evenings and can change based on division needs and staffing issues. Minimum Requirements High School Diploma/G.E.D. Certificate and six (6) months to one (1) year dispatching and computer experience; or an equivalent combination of education, training, and experience. Some positions require the ability to type (25 WPM). Must pass typing test . Evening and weekend work hours may be required. Required to work in the event of any Emergency and during Hurricane Season Emergeny IMPORTANT: To be eligible to proceed forward in the application process, applicants must meet the minimum qualifications listed in the position description. Please ensure your application provides details of all relevant experience related to the position. If you have questions or need clarification concerning the position or application process, please contact Human Resources at jobs@orlando.gov or 407.246.2062. Supplemental Information City of Orlando Benefits If this posting indicates a degree is required, the following experience will apply in lieu of any degree as follows: Two (2) years of direct experience for an associate degree; Four (4) years of direct experience for a bachelor's degree; Six (6) years of direct experience for a master's degree; or Nine (9) years of direct experience for a doctoral degree Closing Date/Time: 6/7/2024 5:00 PM Eastern
May 15, 2024
Full Time
Description Who We Are Orlando, The City Beautiful For most of Orlando’s history we’ve been the place everyone wants to visit. Today, we’re also the place where everyone wants to live and do business. List after list has Orlando as one of the fastest growing cities in America. We’re transitioning from our role as the young upstart to a more mature, global city. This didn’t happen by accident. Together as a community, we developed a shared vision for our city focused on creating partnerships and we’ve transformed Orlando from a place that was packed with potential into a city on the rise. Our vision ensures we are an inclusive, compassionate community that is generating jobs, becoming the most sustainable city in the nation, keeping our community safe, making it easier to get around, and increasing the quality of life. Together, we can continue realizing all our city’s potential. Come be part of our community with the City of Orlando. Nature of Work: Performs skilled work in the area of communications. Receives and relays messages via two-way radio, monitors telemetry systems, or performs general office clerical tasks as required. Work is performed under general supervision. Performance is reviewed while in progress for technical accuracy and judgment through direct observation and results obtained. WORK SCHEDULE: Includes days and evenings and can change based on division needs and staffing issues. Minimum Requirements High School Diploma/G.E.D. Certificate and six (6) months to one (1) year dispatching and computer experience; or an equivalent combination of education, training, and experience. Some positions require the ability to type (25 WPM). Must pass typing test . Evening and weekend work hours may be required. Required to work in the event of any Emergency and during Hurricane Season Emergeny IMPORTANT: To be eligible to proceed forward in the application process, applicants must meet the minimum qualifications listed in the position description. Please ensure your application provides details of all relevant experience related to the position. If you have questions or need clarification concerning the position or application process, please contact Human Resources at jobs@orlando.gov or 407.246.2062. Supplemental Information City of Orlando Benefits If this posting indicates a degree is required, the following experience will apply in lieu of any degree as follows: Two (2) years of direct experience for an associate degree; Four (4) years of direct experience for a bachelor's degree; Six (6) years of direct experience for a master's degree; or Nine (9) years of direct experience for a doctoral degree Closing Date/Time: 6/7/2024 5:00 PM Eastern
California State University, Chico
400 West 1st Street, Chico, CA 95929, USA
Our Commitment to Equity, Diversity, and Inclusion: California State University (CSU), Chico is a comprehensive and residential public university, holding Hispanic-Serving Institution (HSI) designation. Chico State operates as part of the 23-campus CSU system, which educates the most ethnically, economically, and academically diverse student body in the nation. The University enrolls over 15,000 students, with over half identifying as first-generation college students. Chico State is committed to recruiting outstanding candidates who reflect the intersectional identities of our student body. The ideal candidate will embrace our values predicated on the primacy of student success and the elimination of equity gaps, have demonstrated experience working with diverse populations, and will contribute to policies, programs, and practices that support an inclusive, accessible, and equitable learning and working environment. Black, Indigenous, People of Color, veterans, and those with diverse abilities are encouraged to apply. Job/Department Summary: Working independently, under the general supervision of the Associate Dean of College of Humanities and Fine Arts, the Public Affairs and Communication Specialist Il is primarily responsible for enhancing the CSU, Chico College of Humanities and Fine Arts (HFA) brand through strategic communication, communication plans, research, publicity and creative execution. The incumbent consults with the Dean and Associate Dean in prioritizing central college-level marketing communication and publicity efforts that support the College's priorities, department-level initiatives and diverse perspectives. The incumbent delivers HFAS message through traditional and digital communication channels and ensures that the institutional voice is consistent. Initiatives include advancing the College's recruitment, retention, student and faculty success, promotion of College activities and various units, community outreach and fundraising goals to raise the visibility of HFA and the University. Required Education and Experience: The qualifications for this position are normally obtained through a college degree, which includes relevant coursework in the field, and three years of related professional or technical experience such as organizational communications, media, marketing, or public relations. Preferences: Preference may be given to applicants with the following as they may be considered specialized skills: Bilingual. Experience working in the arts and humanities in higher education. Thorough knowledge of Apple/Mac platform required. Cursory PC and HTML familiarity may be useful. Time Base: Full-time Pay Plan: 12/12 Work Schedule: Mon-Fri 8:00am-5:00pm, Summer: Mon-Thurs 7:00am-5:30pm CSU Classification Salary Range: $47,388 - $85,716 per year. Benefits: This position qualifies for benefits including tuition fee waiver (if eligible). CSU, Chico offers a number of benefits to its employees (e.g., sick leave, vacation, health insurance). For more information please visit https://www.calstate.edu/csu-system/careers/benefits/Documents/employee-benefits-summary.pdf Additional Information: California State University, Chico, in accordance with CSU policy, requires that the successful candidate complete a background check (including a criminal records check, sexual offender registry check, and/or fingerprinting) prior to assuming this position. Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive. This position is considered a sensitive position based on CSU guidelines. Incumbent is responsible for the safety and security of Level 1 data, sometimes also referred to as Level 1 protected data. This is confidential information that is in most cases protected by statutes, regulations, or other legal mandates. The duties of this position will include participation in a decision that may have a material/financial benefit to the incumbent. Therefore, this is a "designated position" under the California State University's Conflict of Interest Code and the incumbent will be required to file a Form 700: Statement of Economic Interest and is subject to the regulations of the Fair Political Practices Commission. (Group/Category: Procurement Card Holder) Note this designation is applicable only if Procurement Card is issued. About Chico State: Graduate and undergraduate programs boast high-quality research experiences, exceptional faculty mentoring, and civic and global engagement opportunities. The campus motto, “Today Decides Tomorrow,” is brought to life by inclusive pedagogy, experiential learning, and co-curricular programming. The Chico Experience prepares students to be critical thinkers, engaged citizens, and inspired stewards of environmental, social, and economic resources. Together, they will become leaders solving the challenges of the 21st century. The campus is located in Northern California, 90 minutes from the state capital, Sacramento, and a three-hour drive from the San Francisco Bay Area. Chico offers year-round natural beauty, outdoor leisure activities, and a thriving arts, music, and events scene. We acknowledge and are mindful that Chico State stands on lands that were originally occupied by the first people of this area, the Mechoopda, and we recognize their distinctive spiritual relationship with this land, the flora, the fauna, and the waters that run through campus. We are humbled that our campus resides upon sacred lands that since time immemorial have sustained the Mechoopda people and continue to do so today. The University is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Chico State is not a sponsoring agency for staff and management positions (i.e. H-1B Visas). Open Until Filled (Review of Applications will begin 04/30/24. Applications received after that date may be considered.) Advertised: Apr 16 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Apr 17, 2024
Our Commitment to Equity, Diversity, and Inclusion: California State University (CSU), Chico is a comprehensive and residential public university, holding Hispanic-Serving Institution (HSI) designation. Chico State operates as part of the 23-campus CSU system, which educates the most ethnically, economically, and academically diverse student body in the nation. The University enrolls over 15,000 students, with over half identifying as first-generation college students. Chico State is committed to recruiting outstanding candidates who reflect the intersectional identities of our student body. The ideal candidate will embrace our values predicated on the primacy of student success and the elimination of equity gaps, have demonstrated experience working with diverse populations, and will contribute to policies, programs, and practices that support an inclusive, accessible, and equitable learning and working environment. Black, Indigenous, People of Color, veterans, and those with diverse abilities are encouraged to apply. Job/Department Summary: Working independently, under the general supervision of the Associate Dean of College of Humanities and Fine Arts, the Public Affairs and Communication Specialist Il is primarily responsible for enhancing the CSU, Chico College of Humanities and Fine Arts (HFA) brand through strategic communication, communication plans, research, publicity and creative execution. The incumbent consults with the Dean and Associate Dean in prioritizing central college-level marketing communication and publicity efforts that support the College's priorities, department-level initiatives and diverse perspectives. The incumbent delivers HFAS message through traditional and digital communication channels and ensures that the institutional voice is consistent. Initiatives include advancing the College's recruitment, retention, student and faculty success, promotion of College activities and various units, community outreach and fundraising goals to raise the visibility of HFA and the University. Required Education and Experience: The qualifications for this position are normally obtained through a college degree, which includes relevant coursework in the field, and three years of related professional or technical experience such as organizational communications, media, marketing, or public relations. Preferences: Preference may be given to applicants with the following as they may be considered specialized skills: Bilingual. Experience working in the arts and humanities in higher education. Thorough knowledge of Apple/Mac platform required. Cursory PC and HTML familiarity may be useful. Time Base: Full-time Pay Plan: 12/12 Work Schedule: Mon-Fri 8:00am-5:00pm, Summer: Mon-Thurs 7:00am-5:30pm CSU Classification Salary Range: $47,388 - $85,716 per year. Benefits: This position qualifies for benefits including tuition fee waiver (if eligible). CSU, Chico offers a number of benefits to its employees (e.g., sick leave, vacation, health insurance). For more information please visit https://www.calstate.edu/csu-system/careers/benefits/Documents/employee-benefits-summary.pdf Additional Information: California State University, Chico, in accordance with CSU policy, requires that the successful candidate complete a background check (including a criminal records check, sexual offender registry check, and/or fingerprinting) prior to assuming this position. Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive. This position is considered a sensitive position based on CSU guidelines. Incumbent is responsible for the safety and security of Level 1 data, sometimes also referred to as Level 1 protected data. This is confidential information that is in most cases protected by statutes, regulations, or other legal mandates. The duties of this position will include participation in a decision that may have a material/financial benefit to the incumbent. Therefore, this is a "designated position" under the California State University's Conflict of Interest Code and the incumbent will be required to file a Form 700: Statement of Economic Interest and is subject to the regulations of the Fair Political Practices Commission. (Group/Category: Procurement Card Holder) Note this designation is applicable only if Procurement Card is issued. About Chico State: Graduate and undergraduate programs boast high-quality research experiences, exceptional faculty mentoring, and civic and global engagement opportunities. The campus motto, “Today Decides Tomorrow,” is brought to life by inclusive pedagogy, experiential learning, and co-curricular programming. The Chico Experience prepares students to be critical thinkers, engaged citizens, and inspired stewards of environmental, social, and economic resources. Together, they will become leaders solving the challenges of the 21st century. The campus is located in Northern California, 90 minutes from the state capital, Sacramento, and a three-hour drive from the San Francisco Bay Area. Chico offers year-round natural beauty, outdoor leisure activities, and a thriving arts, music, and events scene. We acknowledge and are mindful that Chico State stands on lands that were originally occupied by the first people of this area, the Mechoopda, and we recognize their distinctive spiritual relationship with this land, the flora, the fauna, and the waters that run through campus. We are humbled that our campus resides upon sacred lands that since time immemorial have sustained the Mechoopda people and continue to do so today. The University is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Chico State is not a sponsoring agency for staff and management positions (i.e. H-1B Visas). Open Until Filled (Review of Applications will begin 04/30/24. Applications received after that date may be considered.) Advertised: Apr 16 2024 Pacific Daylight Time Applications close: Closing Date/Time:
City of Kansas City, MO
Kansas City, Missouri, United States
Several full-time positions available with the Fire Department, Communications Division located at 6750 Eastwood Trafficway Salary Range: $20.11-$39.56/hour Normal Work Days/Hours: Fixed rotating schedule, Monday-Tuesday; Friday-Sunday; Wednesday-Thursday; 12 hour shift starting at 06:00 a.m. or 6:00 p.m. Application Deadline Date: May 6, 2024 Responsibilities Answers 911 calls and non-emergency calls. Dispatches via radio all Fire/EMS related calls. Qualifications REQUIRES high school graduation or equivalent. Experience in call center, customer service and the public safety environment is highly desirable. Must pass a post-offer physical examination and a pre-employment drug screen as prescribed by the City. Other Information URGENT!!! CRITICAL RECRUITMENT INFORMATION Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete. In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System. Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education. The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education. For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained. Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical. If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months. The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org . If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).
Apr 22, 2024
Full Time
Several full-time positions available with the Fire Department, Communications Division located at 6750 Eastwood Trafficway Salary Range: $20.11-$39.56/hour Normal Work Days/Hours: Fixed rotating schedule, Monday-Tuesday; Friday-Sunday; Wednesday-Thursday; 12 hour shift starting at 06:00 a.m. or 6:00 p.m. Application Deadline Date: May 6, 2024 Responsibilities Answers 911 calls and non-emergency calls. Dispatches via radio all Fire/EMS related calls. Qualifications REQUIRES high school graduation or equivalent. Experience in call center, customer service and the public safety environment is highly desirable. Must pass a post-offer physical examination and a pre-employment drug screen as prescribed by the City. Other Information URGENT!!! CRITICAL RECRUITMENT INFORMATION Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete. In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System. Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education. The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education. For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained. Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical. If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months. The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org . If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).
Cal State University (CSU) Monterey Bay
100 Campus Center, Seaside, CA 93955, USA
Classification: Public Affairs/Communications Specialist I Hours: Full-time / 40 hours per week FLSA: Non-exempt Anticipated Hiring Salary Range: $3,878 - $4,291* mo. CSU Salary Schedule *CSUMB provides pay scales representing its good faith estimate of what the university reasonably expects to pay for this position. The pay offered to a selected candidate will be determined on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, and CSU systemwide pay for comparable jobs. Priority Screening Date: May 27, 2024 Recruitment Status: Extended ABOUT CSUMB California State University, Monterey Bay is a mid-sized university in California’s Central Coast that grants undergraduate and graduate degrees. Powered by an inspiring Founding Vision Statement , CSUMB is part of the nation’s largest four-year public university system, California State University , which educates nearly 460,000 students every year. With a vibrant, diverse student body of over 7,000 students, CSU Monterey Bay is both a Minority Serving Institution and a Hispanic Serving Institution. Our staff and faculty transform students’ lives with a focus on student success and engagement through experiential learning, service learning, and a strong emphasis on multicultural and global perspectives. CSUMB’s sustainability goal is to be carbon neutral by 2030. The university’s Strategic Plan prioritizes inclusive excellence through recruiting and investing in developing a diverse body of faculty, staff and administrators. Many appreciate living and working close to the shores of beautiful Monterey Bay, with easy access to recreational areas from Big Sur to Santa Cruz. Nearby opportunities for collaborative research include working in the Monterey Bay National Marine Sanctuary and Silicon Valley, and with colleagues at local research universities, including UC Santa Cruz and Stanford University. As one of the 23 campuses in the CSU system, CSUMB offers excellent benefits, including access to below-market-rate rental housing on East Campus, and competitive salaries for faculty and staff. With proximity to the San Francisco Bay Area and San Jose, opportunities for faculty, staff and students are as endless as the shores of the nearby Pacific Ocean. PURPOSE : Under the general supervision of the Associate Vice President of Marketing and Communication and the daily lead oversight of the Marketing Strategy Lead, the incumbent will implement plans, using established procedures and process to develop and create marketing materials, publication designs, invitations and other communications for University Communications and its clients using templates and other structured creative strategies. The incumbent will work under the oversight of a lead staff member to design, layout, disseminate, track, and gather information to evaluate a verity of digital and print publications and use a verity of publications methods, collecting identified information to update reports on their effectiveness. The Specialist also creates a verity of materials, templates, and finished products to support university programs, service, and strategic objectives. The Specialist performs a variety of administrative and technical duties such as assists lead staff members with brand cohesion activities, maintaining databases and archive of assets, utilizes graphic design skills to create assets and layouts, copywriting of content, editing/proofreading content as requested, and uses established procedures and processes to coordinate the content elements of a product. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following : 1. Uses established procedures and process to plan and execute assigned day-to-day marketing activities across various channels including web, email, social media, and digital and print publications. Completes assigned tasks for the production and distribution of both print and electronic publications, which includes design, layout, writing, editing, proofreading, and distribution. This includes making templates, tools, and other layout support assets for use others on campus to create and deeply efficient and effective, on brand content. Assists lead staff members in planning, marketing, and executing outreach campaigns and events to promote the organization or institution. Utilizes skills in graphic design, web design, photography, and videography to create engaging content for both print and digital platforms. This includes creating content that enhances the user experience and communicates the organization's messages effectively. Achieves a high level of rapid response support by making and using templates, tools, and other layout support assets to efficiently and effectively generate fast and on brand content. This may include print, digital, web, and social content for organic promotion or paid advertising. Will collaborate and support staff and students assigned to managing the university social media accounts as well as website and layout support tools. Completes assigned design and layout projects from concept to completion, including storyboarding, mood boards, scripting, shooting plans, editing, and quality control using established procedures and processes. They also asset a lead staff member to ensure proper releases are obtained and safety practices are followed during shoots. 2. Develops, designs, and lays out content for web pages, websites, e-newsletters, brochures, posters, and other marketing materials. Follows best practices and guidance from a lead staff member to focus efforts on maximizing user experience and achieving marketing and communications goals through digital marketing processes and engagement strategies. Assists lead staff members to conduct both high-level and day-to-day maintenance of websites in collaboration with University Communications, Information Technology, and other client departments. This includes reviewing existing website content using established procedures and practices to assess and implement tactics for improving user experience and interaction. Creates, curates, produces, and publishes various types of content (written, graphic design, photos, videos) to keep the community informed about current news, events, and happenings at CSUMB with lead staff member oversight. Using established procedures and practices to check that content is aligned with the university's brand and messaging goals including promotional, collateral, and advertising materials. Using established procedures and practices to verify university brand elements are accurate and ensure requests for brand utilization align with brand standards, notifying lead staff member if any issues are identified for further action. Assists lead staff member in maintaining, documenting, and evolving the university's brand standards over time. 3. Tracks, reports, maintains, and cleans email and contact lists to ensure the efficiency and effectiveness of email marketing and communication databases with lead staff member oversight. Using established procedures and practices to check that lists are organized and updated to improve targeting and engagement. Using established procedures and practices to maintain a multi-tiered and automated process strategy to maximize the reach and user interaction with communications including completing assigned tasks to set up automated journeys and lifecycle communications using various tools and programs to enhance efficiency and effectiveness. Works with lead staff member to implement processes to re-engage list members with lower engagement scores. Uses task and project tracking tools to update and report on task progress for assigned daily work efforts. May provide Tier 1 training, mentoring, and support for staff and student interns. Follows trouble shooting guides to offer tier 1 guidance and assistance as needed. Other Functions : Perform other job-related duties and special projects as assigned. May assist with university events in a verity of roles including operating a teleprompter, display screens, cue cards, or other complementary visual supports and production devices. May be required to occasional work evenings or weekends with same-day notice in the event of an urgent operations and crisis management communications need or during a campus emergency. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge of: standard theories, practices, principles and techniques related to communications to a diverse public demographic, media, and marketing areas; copyright and other applicable laws pertaining to publications and the social media; web communication techniques, vehicles and formats. Skills: Strong story development and journalistic writing skills, as well as advanced editorial skills. Exceptional interpersonal skills, including strong listening and interpretive skills. Ability to: Effectively use web technology to achieve communication goals; analyze and select pertinent facts and integrate them into communication vehicles; apply market research to identify department needs and target audiences; apply appropriate statistical techniques and methods to research information; and provide lead work direction. MINIMUM QUALIFICATIONS : Thorough knowledge of marketing and design fundamentals across multiple platforms. This background normally is obtained through a college degree, which includes relevant coursework in the field, and more than two years of related professional or technical experience. In addition, strong written and verbal communication skills with a solid foundation in grammar, spelling, and the composition of various communication vehicles are essential to initial entry to this classification. SPECIALIZED SKILLS : Demonstrated skill with spreadsheet, database, e-mail, social media, publication and multimedia presentation software. Technical fluency with Microsoft Office Professional Suite, and Google mail and calendaring programs. Demonstrates an expert skillset in various digital arts software programs including Adobe Creative Suite: Illustrator, InDesign, Photoshop, Acrobat. Advanced Skills in graphic creation, print design, and directing photography for publication purposes. Skilled in developing, coordinating, designing and implementing annual reports and other publications. Advanced skills in managing vendors, such as; mail houses, printers & photographers. PREFERRED QUALIFICATIONS : Experience in a higher education, nonprofit organization or related environment with an emphasis on donor interaction. Experience in marketing and design coordination. Highly desirable : Working knowledge of Blackbaud software including Raiser’s Edge and Net Community, Salesforce Marketing Cloud, and Web CMS (Terminal Four). Demonstrated understanding of and commitment to CSUMB’s Vision . SPECIAL CONDITIONS OF EMPLOYMENT & POSITION DESIGNATIONS : All offers of employment are contingent upon the successful completion of a background check (including a criminal records check). The person holding this position will have a duty to report to the Campus Title IX Officer information pertaining to discrimination, harassment, sexual misconduct, sexual exploitation, dating violence, domestic violence, stalking, and retaliation and is required to comply with the requirements set forth in CSU Executive Order EO 1095, EO 1096, and EO 1097 as a condition of employment. This position is required to comply with confidentiality requirements outlined in the Department of Education’s Family Educational Rights and Privacy and California’s Educational Code Chapter 13 regarding sensitive student issues. Must possess and maintain a valid license to drive in the State of California, pass the Defensive Training Class, and be insurable under the University's liability coverage. PHYSICAL ENVIRONMENT : Office environment with standard equipment and tasks. The position requires working at a computer and desk for extended periods of time. May require travel between campus offices and off-campus locations. The health and safety of our students, faculty, and staff remain our highest priority. While on campus, students, faculty, staff, and the community will be expected to follow all campus safety mandates. BENEFITS/PERKS : CSUMB offers a premium benefit package that includes outstanding vacation, health, dental and vision plans; membership in the California Public Employees Retirement System (CalPERS); and 15 paid holidays a year. For more information, visit Employee Benefits Summary . As a perk, the University Corporation at CSU Monterey Bay provides access to affordable campus housing based on availability; visit Schoonover Employee Housing for more information. APPLICATION PROCEDURE : For full consideration, applicants must complete the required online application prior to the priority screen date found at Careers at CSUMB . Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned. CSUMB is not a sponsoring agency for staff or management positions. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting Human Resources at (831) 582-3389 or emailing humanresources@csumb.edu . All employees must be eligible for employment in the U.S. GENERAL INFORMATION : CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at https://csumb.edu/clery/asr-and-fsr-notices-availability/ . CSUMB is a smoke and tobacco-free campus. EQUAL OPPORTUNITY EMPLOYER : CSUMB is an Equal Opportunity employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability. Advertised: Apr 26 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Apr 27, 2024
Classification: Public Affairs/Communications Specialist I Hours: Full-time / 40 hours per week FLSA: Non-exempt Anticipated Hiring Salary Range: $3,878 - $4,291* mo. CSU Salary Schedule *CSUMB provides pay scales representing its good faith estimate of what the university reasonably expects to pay for this position. The pay offered to a selected candidate will be determined on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, and CSU systemwide pay for comparable jobs. Priority Screening Date: May 27, 2024 Recruitment Status: Extended ABOUT CSUMB California State University, Monterey Bay is a mid-sized university in California’s Central Coast that grants undergraduate and graduate degrees. Powered by an inspiring Founding Vision Statement , CSUMB is part of the nation’s largest four-year public university system, California State University , which educates nearly 460,000 students every year. With a vibrant, diverse student body of over 7,000 students, CSU Monterey Bay is both a Minority Serving Institution and a Hispanic Serving Institution. Our staff and faculty transform students’ lives with a focus on student success and engagement through experiential learning, service learning, and a strong emphasis on multicultural and global perspectives. CSUMB’s sustainability goal is to be carbon neutral by 2030. The university’s Strategic Plan prioritizes inclusive excellence through recruiting and investing in developing a diverse body of faculty, staff and administrators. Many appreciate living and working close to the shores of beautiful Monterey Bay, with easy access to recreational areas from Big Sur to Santa Cruz. Nearby opportunities for collaborative research include working in the Monterey Bay National Marine Sanctuary and Silicon Valley, and with colleagues at local research universities, including UC Santa Cruz and Stanford University. As one of the 23 campuses in the CSU system, CSUMB offers excellent benefits, including access to below-market-rate rental housing on East Campus, and competitive salaries for faculty and staff. With proximity to the San Francisco Bay Area and San Jose, opportunities for faculty, staff and students are as endless as the shores of the nearby Pacific Ocean. PURPOSE : Under the general supervision of the Associate Vice President of Marketing and Communication and the daily lead oversight of the Marketing Strategy Lead, the incumbent will implement plans, using established procedures and process to develop and create marketing materials, publication designs, invitations and other communications for University Communications and its clients using templates and other structured creative strategies. The incumbent will work under the oversight of a lead staff member to design, layout, disseminate, track, and gather information to evaluate a verity of digital and print publications and use a verity of publications methods, collecting identified information to update reports on their effectiveness. The Specialist also creates a verity of materials, templates, and finished products to support university programs, service, and strategic objectives. The Specialist performs a variety of administrative and technical duties such as assists lead staff members with brand cohesion activities, maintaining databases and archive of assets, utilizes graphic design skills to create assets and layouts, copywriting of content, editing/proofreading content as requested, and uses established procedures and processes to coordinate the content elements of a product. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following : 1. Uses established procedures and process to plan and execute assigned day-to-day marketing activities across various channels including web, email, social media, and digital and print publications. Completes assigned tasks for the production and distribution of both print and electronic publications, which includes design, layout, writing, editing, proofreading, and distribution. This includes making templates, tools, and other layout support assets for use others on campus to create and deeply efficient and effective, on brand content. Assists lead staff members in planning, marketing, and executing outreach campaigns and events to promote the organization or institution. Utilizes skills in graphic design, web design, photography, and videography to create engaging content for both print and digital platforms. This includes creating content that enhances the user experience and communicates the organization's messages effectively. Achieves a high level of rapid response support by making and using templates, tools, and other layout support assets to efficiently and effectively generate fast and on brand content. This may include print, digital, web, and social content for organic promotion or paid advertising. Will collaborate and support staff and students assigned to managing the university social media accounts as well as website and layout support tools. Completes assigned design and layout projects from concept to completion, including storyboarding, mood boards, scripting, shooting plans, editing, and quality control using established procedures and processes. They also asset a lead staff member to ensure proper releases are obtained and safety practices are followed during shoots. 2. Develops, designs, and lays out content for web pages, websites, e-newsletters, brochures, posters, and other marketing materials. Follows best practices and guidance from a lead staff member to focus efforts on maximizing user experience and achieving marketing and communications goals through digital marketing processes and engagement strategies. Assists lead staff members to conduct both high-level and day-to-day maintenance of websites in collaboration with University Communications, Information Technology, and other client departments. This includes reviewing existing website content using established procedures and practices to assess and implement tactics for improving user experience and interaction. Creates, curates, produces, and publishes various types of content (written, graphic design, photos, videos) to keep the community informed about current news, events, and happenings at CSUMB with lead staff member oversight. Using established procedures and practices to check that content is aligned with the university's brand and messaging goals including promotional, collateral, and advertising materials. Using established procedures and practices to verify university brand elements are accurate and ensure requests for brand utilization align with brand standards, notifying lead staff member if any issues are identified for further action. Assists lead staff member in maintaining, documenting, and evolving the university's brand standards over time. 3. Tracks, reports, maintains, and cleans email and contact lists to ensure the efficiency and effectiveness of email marketing and communication databases with lead staff member oversight. Using established procedures and practices to check that lists are organized and updated to improve targeting and engagement. Using established procedures and practices to maintain a multi-tiered and automated process strategy to maximize the reach and user interaction with communications including completing assigned tasks to set up automated journeys and lifecycle communications using various tools and programs to enhance efficiency and effectiveness. Works with lead staff member to implement processes to re-engage list members with lower engagement scores. Uses task and project tracking tools to update and report on task progress for assigned daily work efforts. May provide Tier 1 training, mentoring, and support for staff and student interns. Follows trouble shooting guides to offer tier 1 guidance and assistance as needed. Other Functions : Perform other job-related duties and special projects as assigned. May assist with university events in a verity of roles including operating a teleprompter, display screens, cue cards, or other complementary visual supports and production devices. May be required to occasional work evenings or weekends with same-day notice in the event of an urgent operations and crisis management communications need or during a campus emergency. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge of: standard theories, practices, principles and techniques related to communications to a diverse public demographic, media, and marketing areas; copyright and other applicable laws pertaining to publications and the social media; web communication techniques, vehicles and formats. Skills: Strong story development and journalistic writing skills, as well as advanced editorial skills. Exceptional interpersonal skills, including strong listening and interpretive skills. Ability to: Effectively use web technology to achieve communication goals; analyze and select pertinent facts and integrate them into communication vehicles; apply market research to identify department needs and target audiences; apply appropriate statistical techniques and methods to research information; and provide lead work direction. MINIMUM QUALIFICATIONS : Thorough knowledge of marketing and design fundamentals across multiple platforms. This background normally is obtained through a college degree, which includes relevant coursework in the field, and more than two years of related professional or technical experience. In addition, strong written and verbal communication skills with a solid foundation in grammar, spelling, and the composition of various communication vehicles are essential to initial entry to this classification. SPECIALIZED SKILLS : Demonstrated skill with spreadsheet, database, e-mail, social media, publication and multimedia presentation software. Technical fluency with Microsoft Office Professional Suite, and Google mail and calendaring programs. Demonstrates an expert skillset in various digital arts software programs including Adobe Creative Suite: Illustrator, InDesign, Photoshop, Acrobat. Advanced Skills in graphic creation, print design, and directing photography for publication purposes. Skilled in developing, coordinating, designing and implementing annual reports and other publications. Advanced skills in managing vendors, such as; mail houses, printers & photographers. PREFERRED QUALIFICATIONS : Experience in a higher education, nonprofit organization or related environment with an emphasis on donor interaction. Experience in marketing and design coordination. Highly desirable : Working knowledge of Blackbaud software including Raiser’s Edge and Net Community, Salesforce Marketing Cloud, and Web CMS (Terminal Four). Demonstrated understanding of and commitment to CSUMB’s Vision . SPECIAL CONDITIONS OF EMPLOYMENT & POSITION DESIGNATIONS : All offers of employment are contingent upon the successful completion of a background check (including a criminal records check). The person holding this position will have a duty to report to the Campus Title IX Officer information pertaining to discrimination, harassment, sexual misconduct, sexual exploitation, dating violence, domestic violence, stalking, and retaliation and is required to comply with the requirements set forth in CSU Executive Order EO 1095, EO 1096, and EO 1097 as a condition of employment. This position is required to comply with confidentiality requirements outlined in the Department of Education’s Family Educational Rights and Privacy and California’s Educational Code Chapter 13 regarding sensitive student issues. Must possess and maintain a valid license to drive in the State of California, pass the Defensive Training Class, and be insurable under the University's liability coverage. PHYSICAL ENVIRONMENT : Office environment with standard equipment and tasks. The position requires working at a computer and desk for extended periods of time. May require travel between campus offices and off-campus locations. The health and safety of our students, faculty, and staff remain our highest priority. While on campus, students, faculty, staff, and the community will be expected to follow all campus safety mandates. BENEFITS/PERKS : CSUMB offers a premium benefit package that includes outstanding vacation, health, dental and vision plans; membership in the California Public Employees Retirement System (CalPERS); and 15 paid holidays a year. For more information, visit Employee Benefits Summary . As a perk, the University Corporation at CSU Monterey Bay provides access to affordable campus housing based on availability; visit Schoonover Employee Housing for more information. APPLICATION PROCEDURE : For full consideration, applicants must complete the required online application prior to the priority screen date found at Careers at CSUMB . Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned. CSUMB is not a sponsoring agency for staff or management positions. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting Human Resources at (831) 582-3389 or emailing humanresources@csumb.edu . All employees must be eligible for employment in the U.S. GENERAL INFORMATION : CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at https://csumb.edu/clery/asr-and-fsr-notices-availability/ . CSUMB is a smoke and tobacco-free campus. EQUAL OPPORTUNITY EMPLOYER : CSUMB is an Equal Opportunity employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability. Advertised: Apr 26 2024 Pacific Daylight Time Applications close: Closing Date/Time:
CSU, Sacramento
6000 J Street, Sacramento, CA 95819, USA
Working Title: Senior Marketing Program Specialist, College of Business Classification Title: Public Affairs / Communications Specialist III Posting Details Priority Application Date (Posting will remain open until filled): Tuesday, April 9, 2024 @ 11:55pm PDT Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary The Senior Marketing Program Specialist for the College of Business at Sacramento State University is responsible for planning, developing, and implementing marketing strategies to support the College's graduate programs. This role plays a crucial part in promoting the College's brand, increasing enrollment, and enhancing its online presence. The Senior Marketing Program Specialist will also oversee website updates, manage social media accounts, and create marketing materials. FLSA : Exempt (Not eligible for overtime compensation) Anticipated Hiring Range : $5,500 per month - $7,084 per month, commensurate with candidate's education, experience, skills, and training CSU Classification Salary Range : $4,611 per month - $8,342 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 3 Recruitment Type : Regular (Probationary) Time Base : Full-Time Work Hours : Monday through Friday, 8am-5pm; Occasional evening and weekends required, Hybrid Remote eligible Department Information: The California State University, Sacramento - College of Business (COB) develops engaged, responsible, and inclusive leaders that enrich communities around the world. The Administration, Faculty and staff in the COB are committed to providing the highest quality of education and serving as resources to its students. The COB is also committed to diversity, equity, and inclusion in all its activities. Founded in 1947, the COB offers six graduate degrees and one undergraduate degree. The COB has been accredited by the Association to Advance Collegiate Schools of Business (AACSB), the world leader in business school accreditation and a hallmark of excellence achieved by only 5% of colleges worldwide, since 1963. The COB is located in California’s vibrant capital city, Sacramento. Sacramento is one of the most diverse cities in the country that boasts a Mediterranean climate with an average of 265 days of sunshine a year. Foodies love the fresh ingredients and inspired dishes of the local Farm-to-Fork movement, outdoorsy types float on the two great rivers or hike along the American River Parkway, cultural connoisseurs embrace the city’s bustling nightlife and arts events. Sacramento is also located within two hours of San Francisco, Napa Valley, and Lake Tahoe. http://www.csus.edu/cob/ Minimum Qualifications Entry to the first level within this classification requires knowledge of the fundamentals of public affairs and/ or media relations, and/or some exposure to marketing and marketing research. This background normally is obtained through a college degree, which includes relevant coursework in the field, and up to two years of related professional or technical experience. In addition, strong written and verbal communication skills with a solid foundation in grammar, spelling, and the composition of various communication vehicles are essential to initial entry to this classification. Required Qualifications Experience 1. Bachelor's degree in Marketing, Communications, Business, or a related field 2. Up to 2 years of experience in marketing, with a focus on print and digital marketing and social media management 3. Experience providing initiative, leadership, and lead work direction or supervision in the workplace Knowledge, Skills, Abilities 4. Proficiency in digital marketing strategies and tools, including SEO, SEM, email marketing, and analytics. 5. Strong understanding of social media platforms and trends, with the ability to develop and implement effective social media campaigns. 6. Excellent written and verbal communication skills, with the ability to craft compelling marketing materials. 7. Creative thinking and problem-solving abilities. 8. Project management skills with the ability to manage multiple initiatives simultaneously. 9. Familiarity with content management systems (CMS) and website development. 10. Excellent interpersonal skills and ability to work with diverse groups. 11. Ability to demonstrate initiative and work independently as well as part of a team. 12. Ability to cultivate and manage positive relationships with internal and external entities. 13. Demonstrated to think strategically and creatively in developing and recommending program goals Other 14. Manages student assistants toward a common goal. 15. Ability to travel 16. Ability to work nights and weekends as needed Preferred Qualifications 17. Master’s Degree 18 Knowledge of higher education marketing and admissions processes is a plus 19. Ability to take and edit photos for website and social media 20. Ability to film and edit short videos for website and social media. Documents Needed to Apply Resume Cover Letter An original marketing sample (social media post, campaign design, video, brochure, press release, etc.) Failure to upload required documentation may result in disqualification. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Per CSU-wide policy (HR2021-04), all faculty who will begin initial employment (or return from a 12-month break in service) on or after January 1, 2022 are required to perform their work from within the State of California. Faculty hired prior to January 1, 2022 must be available to perform work in the State of California if their assignment is in-person. Eligibility Verification Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Mar 26 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 27, 2024
Remote-eligible
Working Title: Senior Marketing Program Specialist, College of Business Classification Title: Public Affairs / Communications Specialist III Posting Details Priority Application Date (Posting will remain open until filled): Tuesday, April 9, 2024 @ 11:55pm PDT Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary The Senior Marketing Program Specialist for the College of Business at Sacramento State University is responsible for planning, developing, and implementing marketing strategies to support the College's graduate programs. This role plays a crucial part in promoting the College's brand, increasing enrollment, and enhancing its online presence. The Senior Marketing Program Specialist will also oversee website updates, manage social media accounts, and create marketing materials. FLSA : Exempt (Not eligible for overtime compensation) Anticipated Hiring Range : $5,500 per month - $7,084 per month, commensurate with candidate's education, experience, skills, and training CSU Classification Salary Range : $4,611 per month - $8,342 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 3 Recruitment Type : Regular (Probationary) Time Base : Full-Time Work Hours : Monday through Friday, 8am-5pm; Occasional evening and weekends required, Hybrid Remote eligible Department Information: The California State University, Sacramento - College of Business (COB) develops engaged, responsible, and inclusive leaders that enrich communities around the world. The Administration, Faculty and staff in the COB are committed to providing the highest quality of education and serving as resources to its students. The COB is also committed to diversity, equity, and inclusion in all its activities. Founded in 1947, the COB offers six graduate degrees and one undergraduate degree. The COB has been accredited by the Association to Advance Collegiate Schools of Business (AACSB), the world leader in business school accreditation and a hallmark of excellence achieved by only 5% of colleges worldwide, since 1963. The COB is located in California’s vibrant capital city, Sacramento. Sacramento is one of the most diverse cities in the country that boasts a Mediterranean climate with an average of 265 days of sunshine a year. Foodies love the fresh ingredients and inspired dishes of the local Farm-to-Fork movement, outdoorsy types float on the two great rivers or hike along the American River Parkway, cultural connoisseurs embrace the city’s bustling nightlife and arts events. Sacramento is also located within two hours of San Francisco, Napa Valley, and Lake Tahoe. http://www.csus.edu/cob/ Minimum Qualifications Entry to the first level within this classification requires knowledge of the fundamentals of public affairs and/ or media relations, and/or some exposure to marketing and marketing research. This background normally is obtained through a college degree, which includes relevant coursework in the field, and up to two years of related professional or technical experience. In addition, strong written and verbal communication skills with a solid foundation in grammar, spelling, and the composition of various communication vehicles are essential to initial entry to this classification. Required Qualifications Experience 1. Bachelor's degree in Marketing, Communications, Business, or a related field 2. Up to 2 years of experience in marketing, with a focus on print and digital marketing and social media management 3. Experience providing initiative, leadership, and lead work direction or supervision in the workplace Knowledge, Skills, Abilities 4. Proficiency in digital marketing strategies and tools, including SEO, SEM, email marketing, and analytics. 5. Strong understanding of social media platforms and trends, with the ability to develop and implement effective social media campaigns. 6. Excellent written and verbal communication skills, with the ability to craft compelling marketing materials. 7. Creative thinking and problem-solving abilities. 8. Project management skills with the ability to manage multiple initiatives simultaneously. 9. Familiarity with content management systems (CMS) and website development. 10. Excellent interpersonal skills and ability to work with diverse groups. 11. Ability to demonstrate initiative and work independently as well as part of a team. 12. Ability to cultivate and manage positive relationships with internal and external entities. 13. Demonstrated to think strategically and creatively in developing and recommending program goals Other 14. Manages student assistants toward a common goal. 15. Ability to travel 16. Ability to work nights and weekends as needed Preferred Qualifications 17. Master’s Degree 18 Knowledge of higher education marketing and admissions processes is a plus 19. Ability to take and edit photos for website and social media 20. Ability to film and edit short videos for website and social media. Documents Needed to Apply Resume Cover Letter An original marketing sample (social media post, campaign design, video, brochure, press release, etc.) Failure to upload required documentation may result in disqualification. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Per CSU-wide policy (HR2021-04), all faculty who will begin initial employment (or return from a 12-month break in service) on or after January 1, 2022 are required to perform their work from within the State of California. Faculty hired prior to January 1, 2022 must be available to perform work in the State of California if their assignment is in-person. Eligibility Verification Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Mar 26 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) Monterey Bay
100 Campus Center, Seaside, CA 93955, USA
Classification: Public Affairs/Communications Specialist III -Exempt Hours: Full-time / 40 hours per week FLSA: Exempt Anticipated Hiring Salary Range: $5,702 to $5,835* mo. CSU Salary Schedule *CSUMB provides pay scales representing its good faith estimate of what the university reasonably expects to pay for this position. The pay offered to a selected candidate will be determined on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, and CSU systemwide pay for comparable jobs. Priority Screening Date: The Priority Screening Date is extended to May 15, 2024 Recruitment Status: Open Until Filled ABOUT CSUMB California State University, Monterey Bay is a mid-sized university in California’s Central Coast that grants undergraduate and graduate degrees. Powered by an inspiring Founding Vision Statement , CSUMB is part of the nation’s largest four-year public university system, California State University , which educates nearly 460,000 students every year. With a vibrant, diverse student body of over 7,000 students, CSU Monterey Bay is both a Minority Serving Institution and a Hispanic Serving Institution. Our staff and faculty transform students’ lives with a focus on student success and engagement through experiential learning, service learning, and a strong emphasis on multicultural and global perspectives. CSUMB’s sustainability goal is to be carbon neutral by 2030. The university’s Strategic Plan prioritizes inclusive excellence through recruiting and investing in developing a diverse body of faculty, staff and administrators. Many appreciate living and working close to the shores of beautiful Monterey Bay, with easy access to recreational areas from Big Sur to Santa Cruz. Nearby opportunities for collaborative research include working in the Monterey Bay National Marine Sanctuary and Silicon Valley, and with colleagues at local research universities, including UC Santa Cruz and Stanford University. As one of the 23 campuses in the CSU system, CSUMB offers excellent benefits, including access to below-market-rate rental housing on East Campus, and competitive salaries for faculty and staff. With proximity to the San Francisco Bay Area and San Jose, opportunities for faculty, staff and students are as endless as the shores of the nearby Pacific Ocean. PURPOSE : Under the general direction of the Director of Finance and Business Operations, the incumbent will strategically plan, develop, execute and manage the marketing presence for the College of Extended Education and International Programs (EEIP). To support this effort, the incumbent develops or contributes to long-term program/department objectives, responds to requests or inquiries, serves as primary contact for the department/program, and is responsible for the day-to-day operations within the unit including providing lead work direction to staff and student assistants. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following : Traditional Marketing Constructing comprehensive marketing plans, designing and executing final production, and analyzing return on investment (ROI) for individual programs to reach enrollment target goals. Consulting and advising programs to produce an extensive recruitment plan to generate valuable leads and completed applications. Plans, implements and manages the daily and on-going marketing for the College of Extended Education & International Programs (EEIP). Designs, writes, edits, proofreads, produces and distributes a variety of print and electronic marketing collateral including, but not limited to, brochures; catalogs; posters; e-newsletters; print, digital, and OOH advertising, etc. Develops and maintains appropriate databases and mailing lists to target students. Conducts and evaluates basic marketing research and apply appropriate statistical techniques to analyze related data on the marketing of current programs. Assists the College Program Directors and Program Developers in developing and coordinating marketing strategies to promote University self-support degree programs. Develops and maintains a working knowledge of protocols and institutional etiquette related to all programs administered on behalf of University partners. Manages approved marketing budgets. Tracks and reports on effectiveness of marketing efforts. Digital Marketing Developing and strategizing Customer Relationship Management (CRM) content and tactics to maintain consistent communication and create personalized relationships with interested students. Assessing, developing, and aligning digital presence and marketing materials with University Communication standards. Oversees and maintains web presence for all EEIP programs. In collaboration with relevant staff, actively maintains all EEIP websites with accurate information. Recommends and implements streamlined information pathways, and develops new websites (within existing content management system). Monitors and reports on web & social analytics Plans, implements, and manages the daily and on-going online advertising/PR, SEO, social media, and external web presence for EEIP. Develops and executes strategy for online advertising through paid search and relevant industry websites. Oversees EEIP presence on external websites by regularly searching, cataloging, maintaining, and promoting paid and unpaid EEIP content on relevant industry websites. Writes, designs, and submits advertisements and editorial. Communications & Public Affairs Maintains current and basic knowledge of applicable copyright and other laws pertaining to written materials, news media, and confidentiality. Effectively works with the media for the coverage of programs and events with a basic knowledge and understanding of media outlets including print, television, and radio. Create liaisons within the community, governmental agencies, and organizations for promotion of existing programs as well as new program development. Other Duties In coordination with other EEIP marketing staff, assists with inventory management and distribution Performs other job-related duties and special projects as assigned Other Functions : Performs other job-related duties and special projects as assigned. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge: Working knowledge of and ability to apply standard theories, practices, principles and techniques related to communications in the public affairs, media, marketing, and/or sports information areas. Thorough knowledge of and ability to use effectively media outlets including planning media coverage and media publicity campaigns for the university and events. Thorough knowledge of web communication techniques, vehicles and formats. Working knowledge of copyright and other applicable laws pertaining to publications and the media. Knowledge of interview techniques and the ability to define and deliver media messages. Working knowledge of marketing and research techniques and methods. Working knowledge of applicable software packages. Skills: Strong story development and journalistic writing skills, as well as advanced editorial skills. Exceptional interpersonal skills, including strong public speaking, listening and interpretive skills. Strong writing and editing skills to quickly produce clear and concise standard documents for internal and external publication. Ability to: to build and manage more sophisticated media contacts; effectively use web technology to achieve communication goals; analyze and select pertinent facts and integrate them into communication vehicles; apply market research to identify communication needs and target audiences; provide lead work direction; appropriately handle sensitive and confidential information. Demonstrated ability to keep abreast of campus events and subject matter expertise in relation to current events to identify and capitalize on media opportunities that will promote the university and increase positive media coverage. MINIMUM QUALIFICATIONS : Entry to this classification requires knowledge of the fundamentals of public affairs and/or media relations, and/or some exposure to marketing and marketing research. This background normally is obtained through a college degree, which includes relevant coursework in the field, and up to two years of related professional or technical experience. In addition, strong written and verbal communication skills with a solid foundation in grammar, spelling, and the composition of various communication vehicles are essential to initial entry to this classification. SPECIALIZED SKILLS : Experience as a social media contributor in a fast-paced environment. Ability to create and manage marketing campaigns using standard social medial tools, tactics, and principles. Experience analyzing analytics and making both quantitative and qualitative assessments. Able to manage a team of student assistants for content acquisition and creation. Working knowledge of social media management systems (e.g Hootsuite). Working knowledge of image processing (e.g Lightroom), graphic design (e.g Photshop, Illustrator, InDesign), and video post-production (e.g Premier). Working knowledge of HTML, able to correct display issues and load/edit content in a CMS web editor (e.g TerminalFour, Wordpress) using templates and WYSIWYG editors. Working knowledge of email marketing systems (e. Salesforce Marketing Cloud). Strong proofreading skills with a thorough knowledge of leading style guide manuals. Outstanding time management skills; ability to coordinate logistics and execute all project details with an awareness of deadlines and attention to detail. Skills and flexibility to work cooperatively as a team member in a busy office. Proven ability to learn new systems in a fast-paced environment. Ability to work under the pressure of tight deadlines. Advanced proficiency with cloud computing, productivity, and collaboration tools (e.g Google Apps). PREFERRED QUALIFICATIONS/DESIRABLE EXPERIENCE : Working knowledge and understanding of basic database systems for use of content management systems, project management software, and email marketing systems (e.g Airtable, Salesforce Marketing Cloud). Technical fluency with Microsoft Office Professional Suite, and Google products (mail, calendar, Drive, analytics). Demonstrated understanding of and commitment to CSUMB's Vision. SPECIAL CONDITIONS OF EMPLOYMENT & POSITION DESIGNATIONS : All offers of employment are contingent upon the successful completion of a background check (including a criminal records check). The person holding this position will have a duty to report to the Campus Title IX Officer information pertaining to discrimination, harassment, sexual misconduct, sexual exploitation, dating violence, domestic violence, stalking, and retaliation and is required to comply with the requirements set forth in CSU Executive Order EO 1095, EO 1096, and EO 1097 as a condition of employment. This position has been designated as a sensitive position with access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards . This position is required to comply with confidentiality requirements outlined in the Department of Education's Family Educational Rights and Privacy and California's Educational Code Chapter 13 regarding sensitive student issues. This position is designated as a Campus Security Authority (CSA). The position is required to participate in training at the direction of the Clery Director and must also promptly report allegations of reportable crimes according to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, its accompanying regulations; the California State Education Code, Chapter 15.5, of the Donahoe Higher Education Act, Section 67380; and the California State University system-wide police, Code EO 1107. May require occasional evenings and/or weekend work. PHYSICAL ENVIRONMENT : Office environment with standard equipment and tasks. The position requires working at a computer and desk for extended periods of time. May require travel between campus offices and off-campus locations. The health and safety of our students, faculty, and staff remain our highest priority. While on campus, students, faculty, staff, and the community will be expected to follow all campus safety mandates. BENEFITS/PERKS : CSUMB offers a premium benefit package that includes outstanding vacation, health, dental and vision plans; membership in the California Public Employees Retirement System (CalPERS); and 15 paid holidays a year. For more information, visit Employee Benefits Summary . As a perk, the University Corporation at CSU Monterey Bay provides access to affordable campus housing based on availability; visit Schoonover Employee Housing for more information. APPLICATION PROCEDURE : For full consideration, applicants must complete the required online application prior to the priority screen date found at Careers at CSUMB . Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned. CSUMB is not a sponsoring agency for staff or management positions. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting Human Resources at (831) 582-3389 or emailing humanresources@csumb.edu . All employees must be eligible for employment in the U.S. GENERAL INFORMATION : CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at https://csumb.edu/clery/asr-and-fsr-notices-availability/ . CSUMB is a smoke and tobacco-free campus. EQUAL OPPORTUNITY EMPLOYER : CSUMB is an Equal Opportunity employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability. Advertised: Apr 17 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Apr 18, 2024
Classification: Public Affairs/Communications Specialist III -Exempt Hours: Full-time / 40 hours per week FLSA: Exempt Anticipated Hiring Salary Range: $5,702 to $5,835* mo. CSU Salary Schedule *CSUMB provides pay scales representing its good faith estimate of what the university reasonably expects to pay for this position. The pay offered to a selected candidate will be determined on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, and CSU systemwide pay for comparable jobs. Priority Screening Date: The Priority Screening Date is extended to May 15, 2024 Recruitment Status: Open Until Filled ABOUT CSUMB California State University, Monterey Bay is a mid-sized university in California’s Central Coast that grants undergraduate and graduate degrees. Powered by an inspiring Founding Vision Statement , CSUMB is part of the nation’s largest four-year public university system, California State University , which educates nearly 460,000 students every year. With a vibrant, diverse student body of over 7,000 students, CSU Monterey Bay is both a Minority Serving Institution and a Hispanic Serving Institution. Our staff and faculty transform students’ lives with a focus on student success and engagement through experiential learning, service learning, and a strong emphasis on multicultural and global perspectives. CSUMB’s sustainability goal is to be carbon neutral by 2030. The university’s Strategic Plan prioritizes inclusive excellence through recruiting and investing in developing a diverse body of faculty, staff and administrators. Many appreciate living and working close to the shores of beautiful Monterey Bay, with easy access to recreational areas from Big Sur to Santa Cruz. Nearby opportunities for collaborative research include working in the Monterey Bay National Marine Sanctuary and Silicon Valley, and with colleagues at local research universities, including UC Santa Cruz and Stanford University. As one of the 23 campuses in the CSU system, CSUMB offers excellent benefits, including access to below-market-rate rental housing on East Campus, and competitive salaries for faculty and staff. With proximity to the San Francisco Bay Area and San Jose, opportunities for faculty, staff and students are as endless as the shores of the nearby Pacific Ocean. PURPOSE : Under the general direction of the Director of Finance and Business Operations, the incumbent will strategically plan, develop, execute and manage the marketing presence for the College of Extended Education and International Programs (EEIP). To support this effort, the incumbent develops or contributes to long-term program/department objectives, responds to requests or inquiries, serves as primary contact for the department/program, and is responsible for the day-to-day operations within the unit including providing lead work direction to staff and student assistants. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following : Traditional Marketing Constructing comprehensive marketing plans, designing and executing final production, and analyzing return on investment (ROI) for individual programs to reach enrollment target goals. Consulting and advising programs to produce an extensive recruitment plan to generate valuable leads and completed applications. Plans, implements and manages the daily and on-going marketing for the College of Extended Education & International Programs (EEIP). Designs, writes, edits, proofreads, produces and distributes a variety of print and electronic marketing collateral including, but not limited to, brochures; catalogs; posters; e-newsletters; print, digital, and OOH advertising, etc. Develops and maintains appropriate databases and mailing lists to target students. Conducts and evaluates basic marketing research and apply appropriate statistical techniques to analyze related data on the marketing of current programs. Assists the College Program Directors and Program Developers in developing and coordinating marketing strategies to promote University self-support degree programs. Develops and maintains a working knowledge of protocols and institutional etiquette related to all programs administered on behalf of University partners. Manages approved marketing budgets. Tracks and reports on effectiveness of marketing efforts. Digital Marketing Developing and strategizing Customer Relationship Management (CRM) content and tactics to maintain consistent communication and create personalized relationships with interested students. Assessing, developing, and aligning digital presence and marketing materials with University Communication standards. Oversees and maintains web presence for all EEIP programs. In collaboration with relevant staff, actively maintains all EEIP websites with accurate information. Recommends and implements streamlined information pathways, and develops new websites (within existing content management system). Monitors and reports on web & social analytics Plans, implements, and manages the daily and on-going online advertising/PR, SEO, social media, and external web presence for EEIP. Develops and executes strategy for online advertising through paid search and relevant industry websites. Oversees EEIP presence on external websites by regularly searching, cataloging, maintaining, and promoting paid and unpaid EEIP content on relevant industry websites. Writes, designs, and submits advertisements and editorial. Communications & Public Affairs Maintains current and basic knowledge of applicable copyright and other laws pertaining to written materials, news media, and confidentiality. Effectively works with the media for the coverage of programs and events with a basic knowledge and understanding of media outlets including print, television, and radio. Create liaisons within the community, governmental agencies, and organizations for promotion of existing programs as well as new program development. Other Duties In coordination with other EEIP marketing staff, assists with inventory management and distribution Performs other job-related duties and special projects as assigned Other Functions : Performs other job-related duties and special projects as assigned. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge: Working knowledge of and ability to apply standard theories, practices, principles and techniques related to communications in the public affairs, media, marketing, and/or sports information areas. Thorough knowledge of and ability to use effectively media outlets including planning media coverage and media publicity campaigns for the university and events. Thorough knowledge of web communication techniques, vehicles and formats. Working knowledge of copyright and other applicable laws pertaining to publications and the media. Knowledge of interview techniques and the ability to define and deliver media messages. Working knowledge of marketing and research techniques and methods. Working knowledge of applicable software packages. Skills: Strong story development and journalistic writing skills, as well as advanced editorial skills. Exceptional interpersonal skills, including strong public speaking, listening and interpretive skills. Strong writing and editing skills to quickly produce clear and concise standard documents for internal and external publication. Ability to: to build and manage more sophisticated media contacts; effectively use web technology to achieve communication goals; analyze and select pertinent facts and integrate them into communication vehicles; apply market research to identify communication needs and target audiences; provide lead work direction; appropriately handle sensitive and confidential information. Demonstrated ability to keep abreast of campus events and subject matter expertise in relation to current events to identify and capitalize on media opportunities that will promote the university and increase positive media coverage. MINIMUM QUALIFICATIONS : Entry to this classification requires knowledge of the fundamentals of public affairs and/or media relations, and/or some exposure to marketing and marketing research. This background normally is obtained through a college degree, which includes relevant coursework in the field, and up to two years of related professional or technical experience. In addition, strong written and verbal communication skills with a solid foundation in grammar, spelling, and the composition of various communication vehicles are essential to initial entry to this classification. SPECIALIZED SKILLS : Experience as a social media contributor in a fast-paced environment. Ability to create and manage marketing campaigns using standard social medial tools, tactics, and principles. Experience analyzing analytics and making both quantitative and qualitative assessments. Able to manage a team of student assistants for content acquisition and creation. Working knowledge of social media management systems (e.g Hootsuite). Working knowledge of image processing (e.g Lightroom), graphic design (e.g Photshop, Illustrator, InDesign), and video post-production (e.g Premier). Working knowledge of HTML, able to correct display issues and load/edit content in a CMS web editor (e.g TerminalFour, Wordpress) using templates and WYSIWYG editors. Working knowledge of email marketing systems (e. Salesforce Marketing Cloud). Strong proofreading skills with a thorough knowledge of leading style guide manuals. Outstanding time management skills; ability to coordinate logistics and execute all project details with an awareness of deadlines and attention to detail. Skills and flexibility to work cooperatively as a team member in a busy office. Proven ability to learn new systems in a fast-paced environment. Ability to work under the pressure of tight deadlines. Advanced proficiency with cloud computing, productivity, and collaboration tools (e.g Google Apps). PREFERRED QUALIFICATIONS/DESIRABLE EXPERIENCE : Working knowledge and understanding of basic database systems for use of content management systems, project management software, and email marketing systems (e.g Airtable, Salesforce Marketing Cloud). Technical fluency with Microsoft Office Professional Suite, and Google products (mail, calendar, Drive, analytics). Demonstrated understanding of and commitment to CSUMB's Vision. SPECIAL CONDITIONS OF EMPLOYMENT & POSITION DESIGNATIONS : All offers of employment are contingent upon the successful completion of a background check (including a criminal records check). The person holding this position will have a duty to report to the Campus Title IX Officer information pertaining to discrimination, harassment, sexual misconduct, sexual exploitation, dating violence, domestic violence, stalking, and retaliation and is required to comply with the requirements set forth in CSU Executive Order EO 1095, EO 1096, and EO 1097 as a condition of employment. This position has been designated as a sensitive position with access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards . This position is required to comply with confidentiality requirements outlined in the Department of Education's Family Educational Rights and Privacy and California's Educational Code Chapter 13 regarding sensitive student issues. This position is designated as a Campus Security Authority (CSA). The position is required to participate in training at the direction of the Clery Director and must also promptly report allegations of reportable crimes according to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, its accompanying regulations; the California State Education Code, Chapter 15.5, of the Donahoe Higher Education Act, Section 67380; and the California State University system-wide police, Code EO 1107. May require occasional evenings and/or weekend work. PHYSICAL ENVIRONMENT : Office environment with standard equipment and tasks. The position requires working at a computer and desk for extended periods of time. May require travel between campus offices and off-campus locations. The health and safety of our students, faculty, and staff remain our highest priority. While on campus, students, faculty, staff, and the community will be expected to follow all campus safety mandates. BENEFITS/PERKS : CSUMB offers a premium benefit package that includes outstanding vacation, health, dental and vision plans; membership in the California Public Employees Retirement System (CalPERS); and 15 paid holidays a year. For more information, visit Employee Benefits Summary . As a perk, the University Corporation at CSU Monterey Bay provides access to affordable campus housing based on availability; visit Schoonover Employee Housing for more information. APPLICATION PROCEDURE : For full consideration, applicants must complete the required online application prior to the priority screen date found at Careers at CSUMB . Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned. CSUMB is not a sponsoring agency for staff or management positions. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting Human Resources at (831) 582-3389 or emailing humanresources@csumb.edu . All employees must be eligible for employment in the U.S. GENERAL INFORMATION : CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at https://csumb.edu/clery/asr-and-fsr-notices-availability/ . CSUMB is a smoke and tobacco-free campus. EQUAL OPPORTUNITY EMPLOYER : CSUMB is an Equal Opportunity employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability. Advertised: Apr 17 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) Humboldt
1 Harpst Street, Arcata, CA 95521, USA
Publication Specialist Office of Records & Registration Job #534605 First Review Date: Tuesday, May 14, 2024 Open Until Filled At Cal Poly Humboldt, bold hearts and open minds shape the future. Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands-on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world. Cal Poly Humboldt is proud to have nearly 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs - all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands-on learning, inspired teaching, ground-breaking research, and thought-provoking creative activity happen daily at Humboldt. Cal Poly Humboldt is a Hispanic-Serving Institution that strives to foster an inclusive and equitable community to support our students of diverse backgrounds. We are committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality committed to working in a multicultural and multiracial community that reflects the diversity of the state. Finding a better future is a task for the bold and open, the down-to-earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field. (Job #534605) Administrative Analyst/Specialist (Non-Exempt), Publications Specialist, Salary Range: $3,694 - $7,131 monthly. Hiring Range: $3,694 - $3,879 monthly. This is a full-time, benefited, non-exempt, 12-month pay plan permanent position with a one-year probationary period in the Office of Records & Registration. This position comes with a premium benefits package that includes outstanding vacation, medical, dental, and vision plans, life insurance, voluntary pre-tax health and dependent care reimbursement accounts, a fee waiver education program, membership in the California Public Employees Retirement System (PERS), and 14 paid holidays per year. Additional benefits information can be found at https://hraps.humboldt.edu/employee-benefits . Position Summary: Under the general direction of the University Registrar, the Publications Specialist works closely with several offices across the university to analyze, design and coordinate academically related publications, as well as campus stakeholder and student-facing communications in the Office of the Records & Registration. Working in both print and digital formats, the specialist has primary responsibility for the creation of publications for the Office of Records & Registration including non-curricular content of the university catalog, student portal communications, forms (digital and print, including related workflows), Student Center & Faculty Center tutorials, commencement list, and analysis related information systems (e.g., Acalog/Curriculog). Constituents include (but are not limited to) Academic Affairs, Strategic Student Communications, Information Technology, Marketing & Communications, Faculty Committees, college and academic departments, and the departments within the Office of Enrollment Management. Key Responsibilities: 30% - Independently design, produce, and update all Records & Registration printed and digital materials and forms. Write content to be included in projects, publications, communications in line with university branding standards. Create and execute graphic art and design using state-of-the-art graphic software, including video walkthrough tutorials and coordination of student narration. Provide print orders and masters to printers. Creation and maintenance of accessible and user-friendly tutorials for how to use various campus systems (Student Center, DARS, etc.). Fiscal management & cost planning - responsible for OEM graphics budget projections, create purchase requests after obtaining estimates & maintain records of printed items and monies spent. 30% - Annual Publications (Catalog, Commencement, Tutorials) Research information to determine currency, accuracy and identify proper updates to previously printed materials and/or outdated content. Responsible, in collaboration with Marketing & Communications, in providing the accurate and timely list of potential graduates for the commencement program and related troubleshooting. Annual maintenance, updates, content creation (video, text, graphics), proofing, and editing to support the online New Student Registration Tutorial through the campus Learning Management System (LMS), the Commencement List, as well as non-curricular updates to the University Catalog 20% - Analyze, develop, and maintain publication and communication strategies. Determine approaches to projects and priorities, in close consultation with Strategic Student Communications team. Consult with OEM and campus personnel and departments to determine their needs, timelines/deadlines, and manage workflow. Determine suitable updates to outdated materials (e.g., updating guides, tutorials, video walkthroughs). Create and maintain student communications in the student portal (using Modo Communicate) as well working with Strategic Student Communications within the Enrollment Management CRM system. Translate these needs into new strategies, content and/or artistic designs to maximize the impact and message to the intended audience. 15% - Analyze data to make enhancements and recommendations. Create reports and recommendations to affect communication methods Use analytics of OEM websites to enhance effective messaging Research comparative institutions and identify best practices, and subsequently employ suitable changes to our messages and marketing Draw reports and analysis on the effectiveness of EM communication strategies/plan Continually assess communication strategies and recommend enhancements (improvements for effective operation) 5% - Other Duties as Assigned Knowledge, Skills, and Abilities Associated with this Position Include: Working knowledge of general practices, program, and/or administrative specialty. Basic knowledge of and ability to apply fundamental concepts. Working knowledge of budget policies and procedures. Ability to learn, interpret, and apply a wide variety of policies and procedures relating to and impacting the applicable program, organizational unit, and/or administrative specialty. Knowledge of basic methods and procedures for research and statistical analysis and the ability to apply them. Ability to analyze data and make accurate projections using business mathematics and basic statistical techniques. Ability to organize and plan work and projects including handling multiple priorities. Ability to make independent decisions and exercise sound judgment. Ability to compile, write, and present reports related to program or administrative specialty. Demonstrated experience working effectively with a diverse population. Demonstrated ability to establish and maintain effective working relationships within and outside the work group and serve as a liaison for the organizational unit. Minimum Qualifications: Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Preferred Qualifications: Comprehensive knowledge of graphic design, copy-editing, and production principles and communication theory including an understanding of marketing and promotion concepts gained by obtaining a B.A. in a related field. Two years of on-the-job related work preferred. Ability to consult and communicate effectively with clients and to interpret and translate their needs into effective appropriate visual and/or text formats. Ability to work with a diverse campus climate of students, faculty, and staff from across multiple disciplines. Ability to effectively use applicable software tools and features to create a variety of printed materials and presentations. Full functional knowledge of, and skill in, standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. A thorough knowledge of English grammar, spelling, and punctuation, and able to clearly communicate orally and in writing. Ability to use and learn new office support technology systems and software packages. Application Procedure: To apply, qualified candidates must electronically submit the following materials by clicking the Apply Now button: Letter of Interest Resume or Curriculum Vitae Contact information for at least three professional references Application Deadline: The deadline to submit application materials for first review on Tuesday, May 14, 2024. This position is open until filled. Any inquiries about this recruitment can be directed to careers@humboldt.edu or Cal Poly Humboldt’s Human Resources Office at (707) 826-3626. We acknowledge that Cal Poly Humboldt is located on the unceded lands of the Wiyot people, where they have resided from time immemorial. We encourage all to gain a deeper understanding of their history and thriving culture. As an expression of our gratitude we are genuinely committed to developing trusting, reciprocal, and long lasting partnerships with the Wiyot people as well as all of our neighboring tribes. Cal Poly Humboldt was the first campus in the California State University system to offer a stand-alone major in Native American Studies. Cal Poly Humboldt is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply. Working in the state of California is a condition of employment for this position. Even if part or all of an employee's assignment can be performed remotely, the employee must maintain a permanent residence in the state of California. The employee must be able to accept on-campus work assignment, as assigned, and come to campus when needed. CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measure established by each campus. The systemwide policy can be found at CSU Vaccination Policy and any questions you have may be submitted to hr@humboldt.edu . Cal Poly Humboldt hires only individuals lawfully authorized to work in the United States. This position may be considered a “Campus Security Authority”, pursuant to the Clery Act, and is required to comply with the requirements set forth in CSU Executive Order 1107 a condition of employment. CAL POLY HUMBOLDT IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS (e.g. H1-B VISAS) Evidence of required degree(s), certification(s), or license(s) is required prior to the appointment date. Satisfactory completion of a background check (including a criminal records check, employment verification, and education verification) is required for employment. Cal Poly Humboldt will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or if it is discovered that the candidate knowingly withheld or falsified information. Certain positions may also require a credit check, motor vehicle report, and/or fingerprinting through Live Scan service. Failure to satisfactorily complete or adverse findings from a background check may affect the employment status of candidates or continued employment of current CSU employees who are being considered for the position. Cal Poly Humboldt is committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality reflecting the ethnic and cultural diversity of the state. Additional information about Cal Poly Humboldt can be found at www.humboldt.edu. Cal Poly Humboldt is a Title IX/Affirmative Action/Equal Opportunity employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, protected veteran status, or any other legally protected status. Mandated Reporting: This position may be considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Additionally, all CSU staff and faculty receive training annually on their obligations in responding to and reporting incidents of sexual harassment and sexual violence. You will be notified by email when you are required to take this mandated training. Class Code: 1038 Publication Date: April 23, 2024 Advertised: Apr 23 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Apr 24, 2024
Publication Specialist Office of Records & Registration Job #534605 First Review Date: Tuesday, May 14, 2024 Open Until Filled At Cal Poly Humboldt, bold hearts and open minds shape the future. Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands-on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world. Cal Poly Humboldt is proud to have nearly 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs - all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands-on learning, inspired teaching, ground-breaking research, and thought-provoking creative activity happen daily at Humboldt. Cal Poly Humboldt is a Hispanic-Serving Institution that strives to foster an inclusive and equitable community to support our students of diverse backgrounds. We are committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality committed to working in a multicultural and multiracial community that reflects the diversity of the state. Finding a better future is a task for the bold and open, the down-to-earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field. (Job #534605) Administrative Analyst/Specialist (Non-Exempt), Publications Specialist, Salary Range: $3,694 - $7,131 monthly. Hiring Range: $3,694 - $3,879 monthly. This is a full-time, benefited, non-exempt, 12-month pay plan permanent position with a one-year probationary period in the Office of Records & Registration. This position comes with a premium benefits package that includes outstanding vacation, medical, dental, and vision plans, life insurance, voluntary pre-tax health and dependent care reimbursement accounts, a fee waiver education program, membership in the California Public Employees Retirement System (PERS), and 14 paid holidays per year. Additional benefits information can be found at https://hraps.humboldt.edu/employee-benefits . Position Summary: Under the general direction of the University Registrar, the Publications Specialist works closely with several offices across the university to analyze, design and coordinate academically related publications, as well as campus stakeholder and student-facing communications in the Office of the Records & Registration. Working in both print and digital formats, the specialist has primary responsibility for the creation of publications for the Office of Records & Registration including non-curricular content of the university catalog, student portal communications, forms (digital and print, including related workflows), Student Center & Faculty Center tutorials, commencement list, and analysis related information systems (e.g., Acalog/Curriculog). Constituents include (but are not limited to) Academic Affairs, Strategic Student Communications, Information Technology, Marketing & Communications, Faculty Committees, college and academic departments, and the departments within the Office of Enrollment Management. Key Responsibilities: 30% - Independently design, produce, and update all Records & Registration printed and digital materials and forms. Write content to be included in projects, publications, communications in line with university branding standards. Create and execute graphic art and design using state-of-the-art graphic software, including video walkthrough tutorials and coordination of student narration. Provide print orders and masters to printers. Creation and maintenance of accessible and user-friendly tutorials for how to use various campus systems (Student Center, DARS, etc.). Fiscal management & cost planning - responsible for OEM graphics budget projections, create purchase requests after obtaining estimates & maintain records of printed items and monies spent. 30% - Annual Publications (Catalog, Commencement, Tutorials) Research information to determine currency, accuracy and identify proper updates to previously printed materials and/or outdated content. Responsible, in collaboration with Marketing & Communications, in providing the accurate and timely list of potential graduates for the commencement program and related troubleshooting. Annual maintenance, updates, content creation (video, text, graphics), proofing, and editing to support the online New Student Registration Tutorial through the campus Learning Management System (LMS), the Commencement List, as well as non-curricular updates to the University Catalog 20% - Analyze, develop, and maintain publication and communication strategies. Determine approaches to projects and priorities, in close consultation with Strategic Student Communications team. Consult with OEM and campus personnel and departments to determine their needs, timelines/deadlines, and manage workflow. Determine suitable updates to outdated materials (e.g., updating guides, tutorials, video walkthroughs). Create and maintain student communications in the student portal (using Modo Communicate) as well working with Strategic Student Communications within the Enrollment Management CRM system. Translate these needs into new strategies, content and/or artistic designs to maximize the impact and message to the intended audience. 15% - Analyze data to make enhancements and recommendations. Create reports and recommendations to affect communication methods Use analytics of OEM websites to enhance effective messaging Research comparative institutions and identify best practices, and subsequently employ suitable changes to our messages and marketing Draw reports and analysis on the effectiveness of EM communication strategies/plan Continually assess communication strategies and recommend enhancements (improvements for effective operation) 5% - Other Duties as Assigned Knowledge, Skills, and Abilities Associated with this Position Include: Working knowledge of general practices, program, and/or administrative specialty. Basic knowledge of and ability to apply fundamental concepts. Working knowledge of budget policies and procedures. Ability to learn, interpret, and apply a wide variety of policies and procedures relating to and impacting the applicable program, organizational unit, and/or administrative specialty. Knowledge of basic methods and procedures for research and statistical analysis and the ability to apply them. Ability to analyze data and make accurate projections using business mathematics and basic statistical techniques. Ability to organize and plan work and projects including handling multiple priorities. Ability to make independent decisions and exercise sound judgment. Ability to compile, write, and present reports related to program or administrative specialty. Demonstrated experience working effectively with a diverse population. Demonstrated ability to establish and maintain effective working relationships within and outside the work group and serve as a liaison for the organizational unit. Minimum Qualifications: Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Preferred Qualifications: Comprehensive knowledge of graphic design, copy-editing, and production principles and communication theory including an understanding of marketing and promotion concepts gained by obtaining a B.A. in a related field. Two years of on-the-job related work preferred. Ability to consult and communicate effectively with clients and to interpret and translate their needs into effective appropriate visual and/or text formats. Ability to work with a diverse campus climate of students, faculty, and staff from across multiple disciplines. Ability to effectively use applicable software tools and features to create a variety of printed materials and presentations. Full functional knowledge of, and skill in, standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. A thorough knowledge of English grammar, spelling, and punctuation, and able to clearly communicate orally and in writing. Ability to use and learn new office support technology systems and software packages. Application Procedure: To apply, qualified candidates must electronically submit the following materials by clicking the Apply Now button: Letter of Interest Resume or Curriculum Vitae Contact information for at least three professional references Application Deadline: The deadline to submit application materials for first review on Tuesday, May 14, 2024. This position is open until filled. Any inquiries about this recruitment can be directed to careers@humboldt.edu or Cal Poly Humboldt’s Human Resources Office at (707) 826-3626. We acknowledge that Cal Poly Humboldt is located on the unceded lands of the Wiyot people, where they have resided from time immemorial. We encourage all to gain a deeper understanding of their history and thriving culture. As an expression of our gratitude we are genuinely committed to developing trusting, reciprocal, and long lasting partnerships with the Wiyot people as well as all of our neighboring tribes. Cal Poly Humboldt was the first campus in the California State University system to offer a stand-alone major in Native American Studies. Cal Poly Humboldt is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply. Working in the state of California is a condition of employment for this position. Even if part or all of an employee's assignment can be performed remotely, the employee must maintain a permanent residence in the state of California. The employee must be able to accept on-campus work assignment, as assigned, and come to campus when needed. CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measure established by each campus. The systemwide policy can be found at CSU Vaccination Policy and any questions you have may be submitted to hr@humboldt.edu . Cal Poly Humboldt hires only individuals lawfully authorized to work in the United States. This position may be considered a “Campus Security Authority”, pursuant to the Clery Act, and is required to comply with the requirements set forth in CSU Executive Order 1107 a condition of employment. CAL POLY HUMBOLDT IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS (e.g. H1-B VISAS) Evidence of required degree(s), certification(s), or license(s) is required prior to the appointment date. Satisfactory completion of a background check (including a criminal records check, employment verification, and education verification) is required for employment. Cal Poly Humboldt will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or if it is discovered that the candidate knowingly withheld or falsified information. Certain positions may also require a credit check, motor vehicle report, and/or fingerprinting through Live Scan service. Failure to satisfactorily complete or adverse findings from a background check may affect the employment status of candidates or continued employment of current CSU employees who are being considered for the position. Cal Poly Humboldt is committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality reflecting the ethnic and cultural diversity of the state. Additional information about Cal Poly Humboldt can be found at www.humboldt.edu. Cal Poly Humboldt is a Title IX/Affirmative Action/Equal Opportunity employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, protected veteran status, or any other legally protected status. Mandated Reporting: This position may be considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Additionally, all CSU staff and faculty receive training annually on their obligations in responding to and reporting incidents of sexual harassment and sexual violence. You will be notified by email when you are required to take this mandated training. Class Code: 1038 Publication Date: April 23, 2024 Advertised: Apr 23 2024 Pacific Daylight Time Applications close: Closing Date/Time:
SOUTH COAST AQMD
Diamond Bar, California, United States
SOUTH COAST AQMD AND JOB OVERVIEW South Coast Air Quality Management District (South Coast AQMD) is one of the largest and most technologically sophisticated environmental regulatory agencies in the Nation. We serve a four-county region that includes large areas of Los Angeles, Orange County, Riverside and San Bernardino counties, including the Coachella Valley, which is home to more than 17 million people. South Coast AQMD's headquarters is located in Diamond Bar, 30 miles east of downtown Los Angeles, at the junction of the 57 and 60 freeways. With a highly diverse "Clean Air Team" of over 800 employees, an annual budget of $196.3 million, and a state-of-the art air quality laboratory, our mission is to ensure clean air and a healthy environment. South Coast AQMD is an organization you can be proud to work for -- we make a difference in the quality of life in Southern California! ABOUT THE CLASSIFICATION: Under general supervision and depending on assignment, Senior Information Technology Specialists perform a variety of highly skilled technical duties involved in the configuration, installation and maintenance of South Coast AQMD's Network, Clients, Servers, Software, Telecommunications Systems, Audio Visual systems, Conference Center and IT Infrastructure; identifies end user requirements; evaluate and test new and existing system and infrastructure capabilities, and recommend upgrades and enhancement; perform systems administration and monitoring, troubleshoots and analyzes problems, and ensure data integrity; provide technical document and procedure manual; work with multiple discipline technology groups; act in a lead capacity; train and assist end users and technical staff in using new and existing applications and systems; and perform related work as required. EXAMPLE OF DUTIES Performs full range of repair and maintenance of departmental and South Coast AQMD enterprise software application(s); documents end user work processes and systems requirements; conducts systems walkthroughs and technical reviews; develops or refines system specifications, including evaluating and testing vendor software packages for conformance with user requirements and priorities. Installs, configures, tests, maintains, troubleshoots, and monitors physical and virtual network and server infrastructure including hardware, software, real-time monitoring tools, peripherals, and devices ensuring effective performance and proper integration of components and systems with existing architecture; assists in infrastructure changes and upgrades to limit interrupted services. Administers automated deployment of software and updates over the network. Monitors and maintains security control of South Coast AQMD network and server infrastructure; configures and monitors security features and firewall rules; verifies and ensures proper user accessibility; identifies and addresses vulnerabilities; researches, recommends, and applies security updates as needed. Plans, manages, and maintains all components of the local area and wide area networks. Plans, designs and tests the implementation of network infrastructure including hardware and software recommendations. Oversees technical support and help functions that relate to networks, redundancy and connectivity. Researches, determines, defines, proposes, and itemizes costs for changes and upgrades to network infrastructure, operating systems, and applications to ensure continuous operations, desired performance, and services. Performs system and software backup and recovery and systems monitoring. Manages and monitors usage of the Information Technology resources including the network, servers, clients and software. Researches hardware and software products to meet technical networking and/or security needs. Ensures database security by preparing access and control policies and procedures and reviewing permissions on a regular basis. Provides assistance to information system for network security by monitoring, installing software updates and staying abreast of security technology trends and innovations. Web and video conferencing coordination, configuration, set-up, operation, and support. Installs, configures, tests, maintains, troubleshoots, and monitors South Coast AQMD telecommunications systems including voice and data communications infrastructure and equipment; sets up and maintains user accounts, access groups, extensions, and voicemail boxes; troubleshoots system- wide outages. Prepares and maintains system documentation required for telecommunications networks, including the updating of building/floor blueprints, network data base, procedures manual, and Private Area Branch Exchange configuration. Operates telecommunications network management consoles and monitors network performance; diagnoses network malfunctions and takes corrective action; assesses network performance and allocates resources, as needed. Assists in evaluating telecommunications system design and capabilities, and recommends cost- effective designs and equipment alternatives to enhance the communications network. Implements telecommunications modifications and the relocation of equipment; lays out hardware configurations; determines wiring specifications for cables; maintains telephone data lease lines and interfaces to ensure uninterrupted data communications service; uses testing equipment to identify and correct system malfunctions. Prepares reports on telecommunications system performance, breakdowns, relocations, usage, and problems; maintains inventory of data communication hardware and equipment; assists users with telephone, computer hardware, data network capabilities and system specifications; assists in training users on hardware and communication system functions. Operates telecommunications network management consoles and monitors network performance; diagnoses network malfunctions and takes corrective action; assesses network performance and allocates resources, as required. Assists in conducting special studies and projects involving communications systems; conducts system tests and verification of system controls; evaluates telecommunications equipment; confers with vendors regarding equipment applications; recommends the purchase of new or replacement communications equipment and devices. Performs on-line video and voice recordings of South Coast AQMD's monthly Board meetings, contracted City meetings, and other meetings as needed. Operates the audio mixer, video cameras, audio recorders, video recorders, teleconferencing system, and duplicating rack, as required, to provide special effects, sound, and pictures of high technical quality. Provides feeds to various monitors throughout South Coast AQMD, local cable network, and various broadcasting stations. Coordinates the activities of South Coast AQMD staff assigned to operate related audio-visual equipment, controlling equipment through the video-switcher, to correct problems in picture and sound. Trains South Coast AQMD staff in the use of video production equipment. Sets up, adjusts, and diagnoses problems in broadcast-quality video production equipment, and makes minor emergency repairs by using test instruments, diagnostic routines, and electronic tools to prepare equipment for immediate use. Sets up and operates audio-visual equipment such as laptops, projectors, and web conferencing software. Operates the video-switcher to coordinate the equipment according to instructions. May coordinate and assist with outside audio and video vendors to provide audio and/or video systems to meet deadlines. Conducts special studies and projects involving administration, and organizational management analysis related to telecommunications systems; prepares and presents recommendations and reports on system use, user requests, and system designs and procedures. Conducts system analyses and prepares flow charts related to the data and voice communications systems South Coast AQMD; prepares documents describing the Local and Wide Area Network, as well as the functions within a particular division. Provides information to users requesting technical data concerning the use of telecommunications systems; assists users with telecommunications system and recommends solutions to system. Assists and consults on the installation of South Coast AQMD telecommunications equipment; facilitates the maintenance of quality service to District users during installation. Evaluates, selects and implements the installation and testing of new computer hardware, software and telecommunications equipment and recommends the purchase of data and voice telecommunications equipment; confers with vendors regarding equipment and current systems. Analyzes current systems and develops short- and long-range goals for system development and implementation. Designs, plans, tests and implements new telecommunications systems, multi-user systems, desktop environments, networks and upgrades to meet South Coast AQMD and user requirements and needs. Administers network, file servers, web servers, multi-user systems, PBX, voicemail, e-mail, and relational database management systems. Participates in network planning, implementation, and special projects. Maintains information on scheduled systems maintenance, including upgrades and outages; informs customers as needed. Responds to and resolves users' inquiries and complaints and escalates problems or issues to vendor representatives as needed. Provides lead direction, scheduling, training and work review to staff at the I/II level; organizes and assigns work, sets priorities and follows up as required to ensure the completion of production work schedules. May assign and monitor staff assignments and special projects; schedules and monitors overtime and standby assignments. Assists in developing goals, objectives, policies, procedures, work standards, and administrative control systems for the department to which assigned. Writes and maintains user and technical operating instructions and documentation; prepares training materials and conducts formal and informal training programs and advises on best practices. Maintains accurate records and files; develops storage of records and retention schedules. Researches, configures and tests new and current Information Technologies Systems. Performs other duties as assigned. MINIMUM AND DESIRABLE QUALIFICATIONS Desirable Qualifications: College degree in Audio-Visual or Television Production Technology and Administration. MINIMUM QUALIFICATIONS: EXPERIENCE: Five (5) years of increasingly responsible experience in network and server infrastructure management, and systems administration, installation, troubleshooting, maintenance and repair of voice communications systems and equipment similar to that of an Information Technology Specialist II with South Coast AQMD. Experience working with Intel- based servers (Linux and Windows Server OS) and network peripherals supporting a datacenter is preferred. In addition, possession of a bachelor’s or master’s degree in a related field listed above may be a substitute for a maximum of one year of the required experience listed above. EDUCATION: Equivalent to graduation from high school, and an Associate degree or completion of a certificate program that is equivalent to the major coursework for an Associate degree in information systems, computer science, electronics, electronic engineering technology or a related field. LICENSE: Possession of, or ability to obtain, a valid California Driver's License by time of appointment. KNOWLEDGE OF: Considerable knowledge of the principles and practices of installing, configuring, maintaining, troubleshooting, and monitoring application, network, server, and telecommunications systems and infrastructure; Considerable knowledge of the principles and practices used in the installation, evaluation, configuration, operation, troubleshooting, and maintenance of computer hardware, software, and other related technologies and equipment; techniques and methods of writing and maintaining user and technical operating instructions and documentation; Linux and Windows server administration and support, including applying patches, installations, and upgrades; database administration including MS SQL, Oracle and Ingres; Cisco technologies including voice and data; Cisco IOS command lines; Cisco ASA Firewall; operational characteristics of local, wireless, and wide area network systems; operational characteristics of a variety of communication equipment and devices; computer logic and mathematics; computer scripting languages; principle languages used in information systems programs; SAN products and technologies; Audio and Visual products and technologies for local and remote conference centers; wired and Wireless LAN and WAN technologies; principles of electricity, electronics and computer hardware/software design as they relate to installation and maintenance of voice communications systems, facilities and equipment; components and equipment used in telecommunication systems; methods of telecommunication system design and implementation; test equipment, tools and materials used in installation, troubleshooting, maintenance and repair of voice communication systems; common sources of trouble in and methods of servicing and repair of communications equipment and related network hardware and software; current voice communication technologies and related scripting and programming practices and procedures; current and recent Microsoft Windows Operating Systems, Exchange, I I S , Linux Operating Systems, SQL Servers, Active Directory and other servers; Hyper-V Virtualization configuration and maintenance; Client/Server Antivirus installation and maintenance. Backup and disaster recovery software. Fundamental understanding of network and internet concepts (e.g., Cisco firewalls, load balancers, Web browsers, TCP/IP, SSL, HTTP, etc.); Virtual Private Network set-up and maintenance; Windows Powershell; Visual Basic and Batch file scripting; Unix Sell scripting; Window Client and Server Software technologies including storage space and scale out file server, Fail-over Clustering and MPIO; Microsoft Azure; HP SAN technology including Fiber channel, InfiniBand, SAS/SATA and ISCSIGround Policy creation and troubleshooting; Desktop and Server installation, maintenance, and troubleshooting; Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Contact Center, K&EExpress, Cisco IM Presence, Cisco Unified Intelligence Center, Cisco Telepresence Management Suite and Cisco Prime Collaboration; Cisco Routers/Switch setup and configuration for VoIPconnectivity; Voicemail setup, configuration and troubleshooting; CTI route point setup, Call handler's setup, configuration, testing and troubleshooting; Contact Center setup, configuration and testing. Agent, resource and Skill setup; installation, termination and testing of network cabling (Cat5, Cat6 andFiber); Web and Video conferencing coordination, configuration, set-up and support; camera and video switcher control; provide live webcast streaming, monitoring, and support; the organization, operation, and functions of the department as necessary to assume assigned responsibilities; recent and on-going developments, current literature, and sources of information related to assigned programs; applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility; principles of record keeping; modern office practices, methods, and computer equipment and applications related to the work; English usage, grammar, spelling, vocabulary, and punctuation; techniques for effectively representing the District in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations; techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and South Coast AQMD staff. ABILITY TO: Perform and/or coordinate a variety of technical support functions in the installation, evaluation, configuration, operation, troubleshooting, and maintenance of computer hardware, software, servers, network and data communication, mobile, audiovisual, web based applications, and other related technologies and equipment; understand, interpret, and explain hardware and software application solutions to users; research technical materials to provide solutions to problems; coordinate and prioritize problem calls and work station support; install, diagnose, and repair telecommunication systems and equipment; program IP based telephone system software; train users on use of equipment; run custom queries against various data sources to generate reports; design and update network diagrams with Visio; design and implement network infrastructure throughout South Coast AQMD; provide account, billing support and administration related to mobile carriers and devices; recommend new equipment, software, and services for purchase; perform feasibility studies; keep up with the current information technology; perform preventative maintenance; interpret and explain hardware and equipment manuals; lead and participate in component-level troubleshooting and repair work; identify issues and opportunities, analyze complex problems and alternatives and develop sound conclusions and recommendations; participate in design sessions or process improvement sessions and provide sound recommendations and technical input; develop and maintain technical operating instructions and documentation; train staff on software applications and hardware usage; assist in the development of goals, objectives, policies, procedures, and work standards for the department; research, analyze, and evaluate new service delivery methods, procedures, and techniques; prepare clear and concise technical documentation, user procedures, reports of work performed, and other written materials; interpret, apply, explain, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations; establish and maintain a variety of filing, record keeping, and tracking systems; organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines; operate and maintain modern office equipment, including computer equipment and specialized software applications programs; perform, configure and test new system; participate in technical and administration meeting discussions; plan, assign, direct and review the work of others; staying abreast with new trends and innovations in the field of information technologies, telecommunications and audio-visual systems; train others in work procedures; use English effectively to communicate in person, over the telephone, and in writing; use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations; establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. OTHER IMPORTANT INFORMATION APPLICATION PACKETS MUST INCLUDE: A completed employment application covering at least the past 10 years of employment, including your entire South Coast AQMD employment history, listing separately, each position you have held. (You may make an appointment with Human Resources at x2800, to review your personnel file in order to verify actual job titles and dates they were held.)Up to four references which include the names and phone numbers of your present and past supervisors or managers, or persons for who you have directly provided services, not peers .Responses to the Supplemental Questionnaire (SQ). The SQ is a form of written test and will be evaluated as such. Your responses should be well written, clear, concise, and directly responsive to all parts of each question. Please limit your responses to no more than one page per answer .An unofficial copy of your transcripts (if not on file with HR), documenting all qualifying education claimed, submitted as an attachment to your online application. Official transcripts may be requested at a later date. Job applications must be completely filled out . A resume cannot be substituted for the required information. Be sure to detail any education, training or other relevant coursework that would make you a particularly strong candidate. THE SELECTION PROCESS Application packages and Supplemental Questionnaires will first be screened, and the most competitively qualified candidates will be invited to the next step of the process, which is expected to a Qualifications Appraisal Panel (QAP) interview. The QAP will be weighted at 100%. Following the QAP interviews a ranked list is expected to be created from which current and future similar vacancies at this level may be filled during the 6 month life of the list. Pursuant to Section 4(g)(3)(d) of the Personnel Rules, this eligible list may be used to fill current and future Senior Information Technology Specialist vacancies, in any South Coast AQMD department, during the 6-month life of the list . Only those who demonstrate they are among the most competitively qualified, at each successive step of the selection process, will be advanced to the next step. (Meeting the minimum requirements does not guarantee an invitation to the next step.) South Coast AQMD reserves the right to add, delete, and modify any elements of the selection process as deemed appropriate, based on the number and quality of applicants at each step. Please call Human Resources at least one week in advance if you might need an accommodation at any step during the selection process. If you have any questions regarding this recruitment, please contact Human Resources Department at (909) 396-2800. TECHNICAL & ENFORCEMENT EMPLOYEE BENEFIT OVERVIEW BENEFIT DESCRIPTION Monthly Benefit Allotment $1,912, to purchase medical, dental, and life insurance, with unused portion paid to you as cash. Your insurance coverage becomes effective on the first of the month following completion of 30 dyas of continuous service. Dependent children may be covered to age 26 on medical, dental and vision plans. Medical Health Plans Blue Shield PPO Blue Shield PPO Savings Plus 2250 (High Deductible Plan) Blue Shield HMO Kaiser HMO Kaiser HSA HMO 1500 (High Deductible Plan) Dental Plans Delta Dental PPO (without orthodontic benefits) Delta Dental PPO (with orthodontic benefits for children only) DeltaCare (PMI) Dental Vision Plan EyeMed - Optional Life Insurance $10,000 Term Life Insurance (Optional additional life insurance, paid by you, at 1X, 2X, or 3X your salary) Employee Assistance Program (EAP) Claremont EAP, powered by Uprise Health. EAP benefits are available to all employees and their familes at no cost to you. The EAP offers confidential advice, support and practical solutions to real-life issues. Confidential Therapy, 24-hour crisis help and online peer support groups. Accidental Death & Dismemberment Optional Section 125 Optional Plans (Medical Reimbursement; Dependent Care) Work Schedule Four 10-hour days, Tuesday through Friday Vacation 80 hours per year, increasing to 120 after five years Holidays 13 paid holidays per year Sick Leave 100 hours per year Other Leaves Bereavement; Jury Duty; Military; Witness Tuition Reimbursement Reimbursed up to $5,000 per year Deferred Compensation (457 Plan) Optional (Employee may contribute up to the IRS maximum). South Coast AQMD matches, dollar for dollar, up to $300 per year for the regular plan. Retirement 2.5% @ 67 defined benefit plan - Applies to employees hired on or after January 1, 2013 who, at time of hire, were not members of the San Bernardino County Employees' Retirement Association (SBCERA) or another public employee retirement system through which reciprocity may be established. 2.0% @ 55 defined benefit plan - Applies to employees who, prior to January 1, 2013, were active members of SBCERA or another public employee retirement system through which reciprocity may be established. Employees pay only the Medicare portion of Social Security. 1/1/2024 Closing Date/Time: 5/31/2024 11:59 PM Pacific
May 15, 2024
Full Time
SOUTH COAST AQMD AND JOB OVERVIEW South Coast Air Quality Management District (South Coast AQMD) is one of the largest and most technologically sophisticated environmental regulatory agencies in the Nation. We serve a four-county region that includes large areas of Los Angeles, Orange County, Riverside and San Bernardino counties, including the Coachella Valley, which is home to more than 17 million people. South Coast AQMD's headquarters is located in Diamond Bar, 30 miles east of downtown Los Angeles, at the junction of the 57 and 60 freeways. With a highly diverse "Clean Air Team" of over 800 employees, an annual budget of $196.3 million, and a state-of-the art air quality laboratory, our mission is to ensure clean air and a healthy environment. South Coast AQMD is an organization you can be proud to work for -- we make a difference in the quality of life in Southern California! ABOUT THE CLASSIFICATION: Under general supervision and depending on assignment, Senior Information Technology Specialists perform a variety of highly skilled technical duties involved in the configuration, installation and maintenance of South Coast AQMD's Network, Clients, Servers, Software, Telecommunications Systems, Audio Visual systems, Conference Center and IT Infrastructure; identifies end user requirements; evaluate and test new and existing system and infrastructure capabilities, and recommend upgrades and enhancement; perform systems administration and monitoring, troubleshoots and analyzes problems, and ensure data integrity; provide technical document and procedure manual; work with multiple discipline technology groups; act in a lead capacity; train and assist end users and technical staff in using new and existing applications and systems; and perform related work as required. EXAMPLE OF DUTIES Performs full range of repair and maintenance of departmental and South Coast AQMD enterprise software application(s); documents end user work processes and systems requirements; conducts systems walkthroughs and technical reviews; develops or refines system specifications, including evaluating and testing vendor software packages for conformance with user requirements and priorities. Installs, configures, tests, maintains, troubleshoots, and monitors physical and virtual network and server infrastructure including hardware, software, real-time monitoring tools, peripherals, and devices ensuring effective performance and proper integration of components and systems with existing architecture; assists in infrastructure changes and upgrades to limit interrupted services. Administers automated deployment of software and updates over the network. Monitors and maintains security control of South Coast AQMD network and server infrastructure; configures and monitors security features and firewall rules; verifies and ensures proper user accessibility; identifies and addresses vulnerabilities; researches, recommends, and applies security updates as needed. Plans, manages, and maintains all components of the local area and wide area networks. Plans, designs and tests the implementation of network infrastructure including hardware and software recommendations. Oversees technical support and help functions that relate to networks, redundancy and connectivity. Researches, determines, defines, proposes, and itemizes costs for changes and upgrades to network infrastructure, operating systems, and applications to ensure continuous operations, desired performance, and services. Performs system and software backup and recovery and systems monitoring. Manages and monitors usage of the Information Technology resources including the network, servers, clients and software. Researches hardware and software products to meet technical networking and/or security needs. Ensures database security by preparing access and control policies and procedures and reviewing permissions on a regular basis. Provides assistance to information system for network security by monitoring, installing software updates and staying abreast of security technology trends and innovations. Web and video conferencing coordination, configuration, set-up, operation, and support. Installs, configures, tests, maintains, troubleshoots, and monitors South Coast AQMD telecommunications systems including voice and data communications infrastructure and equipment; sets up and maintains user accounts, access groups, extensions, and voicemail boxes; troubleshoots system- wide outages. Prepares and maintains system documentation required for telecommunications networks, including the updating of building/floor blueprints, network data base, procedures manual, and Private Area Branch Exchange configuration. Operates telecommunications network management consoles and monitors network performance; diagnoses network malfunctions and takes corrective action; assesses network performance and allocates resources, as needed. Assists in evaluating telecommunications system design and capabilities, and recommends cost- effective designs and equipment alternatives to enhance the communications network. Implements telecommunications modifications and the relocation of equipment; lays out hardware configurations; determines wiring specifications for cables; maintains telephone data lease lines and interfaces to ensure uninterrupted data communications service; uses testing equipment to identify and correct system malfunctions. Prepares reports on telecommunications system performance, breakdowns, relocations, usage, and problems; maintains inventory of data communication hardware and equipment; assists users with telephone, computer hardware, data network capabilities and system specifications; assists in training users on hardware and communication system functions. Operates telecommunications network management consoles and monitors network performance; diagnoses network malfunctions and takes corrective action; assesses network performance and allocates resources, as required. Assists in conducting special studies and projects involving communications systems; conducts system tests and verification of system controls; evaluates telecommunications equipment; confers with vendors regarding equipment applications; recommends the purchase of new or replacement communications equipment and devices. Performs on-line video and voice recordings of South Coast AQMD's monthly Board meetings, contracted City meetings, and other meetings as needed. Operates the audio mixer, video cameras, audio recorders, video recorders, teleconferencing system, and duplicating rack, as required, to provide special effects, sound, and pictures of high technical quality. Provides feeds to various monitors throughout South Coast AQMD, local cable network, and various broadcasting stations. Coordinates the activities of South Coast AQMD staff assigned to operate related audio-visual equipment, controlling equipment through the video-switcher, to correct problems in picture and sound. Trains South Coast AQMD staff in the use of video production equipment. Sets up, adjusts, and diagnoses problems in broadcast-quality video production equipment, and makes minor emergency repairs by using test instruments, diagnostic routines, and electronic tools to prepare equipment for immediate use. Sets up and operates audio-visual equipment such as laptops, projectors, and web conferencing software. Operates the video-switcher to coordinate the equipment according to instructions. May coordinate and assist with outside audio and video vendors to provide audio and/or video systems to meet deadlines. Conducts special studies and projects involving administration, and organizational management analysis related to telecommunications systems; prepares and presents recommendations and reports on system use, user requests, and system designs and procedures. Conducts system analyses and prepares flow charts related to the data and voice communications systems South Coast AQMD; prepares documents describing the Local and Wide Area Network, as well as the functions within a particular division. Provides information to users requesting technical data concerning the use of telecommunications systems; assists users with telecommunications system and recommends solutions to system. Assists and consults on the installation of South Coast AQMD telecommunications equipment; facilitates the maintenance of quality service to District users during installation. Evaluates, selects and implements the installation and testing of new computer hardware, software and telecommunications equipment and recommends the purchase of data and voice telecommunications equipment; confers with vendors regarding equipment and current systems. Analyzes current systems and develops short- and long-range goals for system development and implementation. Designs, plans, tests and implements new telecommunications systems, multi-user systems, desktop environments, networks and upgrades to meet South Coast AQMD and user requirements and needs. Administers network, file servers, web servers, multi-user systems, PBX, voicemail, e-mail, and relational database management systems. Participates in network planning, implementation, and special projects. Maintains information on scheduled systems maintenance, including upgrades and outages; informs customers as needed. Responds to and resolves users' inquiries and complaints and escalates problems or issues to vendor representatives as needed. Provides lead direction, scheduling, training and work review to staff at the I/II level; organizes and assigns work, sets priorities and follows up as required to ensure the completion of production work schedules. May assign and monitor staff assignments and special projects; schedules and monitors overtime and standby assignments. Assists in developing goals, objectives, policies, procedures, work standards, and administrative control systems for the department to which assigned. Writes and maintains user and technical operating instructions and documentation; prepares training materials and conducts formal and informal training programs and advises on best practices. Maintains accurate records and files; develops storage of records and retention schedules. Researches, configures and tests new and current Information Technologies Systems. Performs other duties as assigned. MINIMUM AND DESIRABLE QUALIFICATIONS Desirable Qualifications: College degree in Audio-Visual or Television Production Technology and Administration. MINIMUM QUALIFICATIONS: EXPERIENCE: Five (5) years of increasingly responsible experience in network and server infrastructure management, and systems administration, installation, troubleshooting, maintenance and repair of voice communications systems and equipment similar to that of an Information Technology Specialist II with South Coast AQMD. Experience working with Intel- based servers (Linux and Windows Server OS) and network peripherals supporting a datacenter is preferred. In addition, possession of a bachelor’s or master’s degree in a related field listed above may be a substitute for a maximum of one year of the required experience listed above. EDUCATION: Equivalent to graduation from high school, and an Associate degree or completion of a certificate program that is equivalent to the major coursework for an Associate degree in information systems, computer science, electronics, electronic engineering technology or a related field. LICENSE: Possession of, or ability to obtain, a valid California Driver's License by time of appointment. KNOWLEDGE OF: Considerable knowledge of the principles and practices of installing, configuring, maintaining, troubleshooting, and monitoring application, network, server, and telecommunications systems and infrastructure; Considerable knowledge of the principles and practices used in the installation, evaluation, configuration, operation, troubleshooting, and maintenance of computer hardware, software, and other related technologies and equipment; techniques and methods of writing and maintaining user and technical operating instructions and documentation; Linux and Windows server administration and support, including applying patches, installations, and upgrades; database administration including MS SQL, Oracle and Ingres; Cisco technologies including voice and data; Cisco IOS command lines; Cisco ASA Firewall; operational characteristics of local, wireless, and wide area network systems; operational characteristics of a variety of communication equipment and devices; computer logic and mathematics; computer scripting languages; principle languages used in information systems programs; SAN products and technologies; Audio and Visual products and technologies for local and remote conference centers; wired and Wireless LAN and WAN technologies; principles of electricity, electronics and computer hardware/software design as they relate to installation and maintenance of voice communications systems, facilities and equipment; components and equipment used in telecommunication systems; methods of telecommunication system design and implementation; test equipment, tools and materials used in installation, troubleshooting, maintenance and repair of voice communication systems; common sources of trouble in and methods of servicing and repair of communications equipment and related network hardware and software; current voice communication technologies and related scripting and programming practices and procedures; current and recent Microsoft Windows Operating Systems, Exchange, I I S , Linux Operating Systems, SQL Servers, Active Directory and other servers; Hyper-V Virtualization configuration and maintenance; Client/Server Antivirus installation and maintenance. Backup and disaster recovery software. Fundamental understanding of network and internet concepts (e.g., Cisco firewalls, load balancers, Web browsers, TCP/IP, SSL, HTTP, etc.); Virtual Private Network set-up and maintenance; Windows Powershell; Visual Basic and Batch file scripting; Unix Sell scripting; Window Client and Server Software technologies including storage space and scale out file server, Fail-over Clustering and MPIO; Microsoft Azure; HP SAN technology including Fiber channel, InfiniBand, SAS/SATA and ISCSIGround Policy creation and troubleshooting; Desktop and Server installation, maintenance, and troubleshooting; Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Contact Center, K&EExpress, Cisco IM Presence, Cisco Unified Intelligence Center, Cisco Telepresence Management Suite and Cisco Prime Collaboration; Cisco Routers/Switch setup and configuration for VoIPconnectivity; Voicemail setup, configuration and troubleshooting; CTI route point setup, Call handler's setup, configuration, testing and troubleshooting; Contact Center setup, configuration and testing. Agent, resource and Skill setup; installation, termination and testing of network cabling (Cat5, Cat6 andFiber); Web and Video conferencing coordination, configuration, set-up and support; camera and video switcher control; provide live webcast streaming, monitoring, and support; the organization, operation, and functions of the department as necessary to assume assigned responsibilities; recent and on-going developments, current literature, and sources of information related to assigned programs; applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility; principles of record keeping; modern office practices, methods, and computer equipment and applications related to the work; English usage, grammar, spelling, vocabulary, and punctuation; techniques for effectively representing the District in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations; techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and South Coast AQMD staff. ABILITY TO: Perform and/or coordinate a variety of technical support functions in the installation, evaluation, configuration, operation, troubleshooting, and maintenance of computer hardware, software, servers, network and data communication, mobile, audiovisual, web based applications, and other related technologies and equipment; understand, interpret, and explain hardware and software application solutions to users; research technical materials to provide solutions to problems; coordinate and prioritize problem calls and work station support; install, diagnose, and repair telecommunication systems and equipment; program IP based telephone system software; train users on use of equipment; run custom queries against various data sources to generate reports; design and update network diagrams with Visio; design and implement network infrastructure throughout South Coast AQMD; provide account, billing support and administration related to mobile carriers and devices; recommend new equipment, software, and services for purchase; perform feasibility studies; keep up with the current information technology; perform preventative maintenance; interpret and explain hardware and equipment manuals; lead and participate in component-level troubleshooting and repair work; identify issues and opportunities, analyze complex problems and alternatives and develop sound conclusions and recommendations; participate in design sessions or process improvement sessions and provide sound recommendations and technical input; develop and maintain technical operating instructions and documentation; train staff on software applications and hardware usage; assist in the development of goals, objectives, policies, procedures, and work standards for the department; research, analyze, and evaluate new service delivery methods, procedures, and techniques; prepare clear and concise technical documentation, user procedures, reports of work performed, and other written materials; interpret, apply, explain, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations; establish and maintain a variety of filing, record keeping, and tracking systems; organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines; operate and maintain modern office equipment, including computer equipment and specialized software applications programs; perform, configure and test new system; participate in technical and administration meeting discussions; plan, assign, direct and review the work of others; staying abreast with new trends and innovations in the field of information technologies, telecommunications and audio-visual systems; train others in work procedures; use English effectively to communicate in person, over the telephone, and in writing; use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations; establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. OTHER IMPORTANT INFORMATION APPLICATION PACKETS MUST INCLUDE: A completed employment application covering at least the past 10 years of employment, including your entire South Coast AQMD employment history, listing separately, each position you have held. (You may make an appointment with Human Resources at x2800, to review your personnel file in order to verify actual job titles and dates they were held.)Up to four references which include the names and phone numbers of your present and past supervisors or managers, or persons for who you have directly provided services, not peers .Responses to the Supplemental Questionnaire (SQ). The SQ is a form of written test and will be evaluated as such. Your responses should be well written, clear, concise, and directly responsive to all parts of each question. Please limit your responses to no more than one page per answer .An unofficial copy of your transcripts (if not on file with HR), documenting all qualifying education claimed, submitted as an attachment to your online application. Official transcripts may be requested at a later date. Job applications must be completely filled out . A resume cannot be substituted for the required information. Be sure to detail any education, training or other relevant coursework that would make you a particularly strong candidate. THE SELECTION PROCESS Application packages and Supplemental Questionnaires will first be screened, and the most competitively qualified candidates will be invited to the next step of the process, which is expected to a Qualifications Appraisal Panel (QAP) interview. The QAP will be weighted at 100%. Following the QAP interviews a ranked list is expected to be created from which current and future similar vacancies at this level may be filled during the 6 month life of the list. Pursuant to Section 4(g)(3)(d) of the Personnel Rules, this eligible list may be used to fill current and future Senior Information Technology Specialist vacancies, in any South Coast AQMD department, during the 6-month life of the list . Only those who demonstrate they are among the most competitively qualified, at each successive step of the selection process, will be advanced to the next step. (Meeting the minimum requirements does not guarantee an invitation to the next step.) South Coast AQMD reserves the right to add, delete, and modify any elements of the selection process as deemed appropriate, based on the number and quality of applicants at each step. Please call Human Resources at least one week in advance if you might need an accommodation at any step during the selection process. If you have any questions regarding this recruitment, please contact Human Resources Department at (909) 396-2800. TECHNICAL & ENFORCEMENT EMPLOYEE BENEFIT OVERVIEW BENEFIT DESCRIPTION Monthly Benefit Allotment $1,912, to purchase medical, dental, and life insurance, with unused portion paid to you as cash. Your insurance coverage becomes effective on the first of the month following completion of 30 dyas of continuous service. Dependent children may be covered to age 26 on medical, dental and vision plans. Medical Health Plans Blue Shield PPO Blue Shield PPO Savings Plus 2250 (High Deductible Plan) Blue Shield HMO Kaiser HMO Kaiser HSA HMO 1500 (High Deductible Plan) Dental Plans Delta Dental PPO (without orthodontic benefits) Delta Dental PPO (with orthodontic benefits for children only) DeltaCare (PMI) Dental Vision Plan EyeMed - Optional Life Insurance $10,000 Term Life Insurance (Optional additional life insurance, paid by you, at 1X, 2X, or 3X your salary) Employee Assistance Program (EAP) Claremont EAP, powered by Uprise Health. EAP benefits are available to all employees and their familes at no cost to you. The EAP offers confidential advice, support and practical solutions to real-life issues. Confidential Therapy, 24-hour crisis help and online peer support groups. Accidental Death & Dismemberment Optional Section 125 Optional Plans (Medical Reimbursement; Dependent Care) Work Schedule Four 10-hour days, Tuesday through Friday Vacation 80 hours per year, increasing to 120 after five years Holidays 13 paid holidays per year Sick Leave 100 hours per year Other Leaves Bereavement; Jury Duty; Military; Witness Tuition Reimbursement Reimbursed up to $5,000 per year Deferred Compensation (457 Plan) Optional (Employee may contribute up to the IRS maximum). South Coast AQMD matches, dollar for dollar, up to $300 per year for the regular plan. Retirement 2.5% @ 67 defined benefit plan - Applies to employees hired on or after January 1, 2013 who, at time of hire, were not members of the San Bernardino County Employees' Retirement Association (SBCERA) or another public employee retirement system through which reciprocity may be established. 2.0% @ 55 defined benefit plan - Applies to employees who, prior to January 1, 2013, were active members of SBCERA or another public employee retirement system through which reciprocity may be established. Employees pay only the Medicare portion of Social Security. 1/1/2024 Closing Date/Time: 5/31/2024 11:59 PM Pacific
City of Sacramento, CA
Sacramento, California, United States
THE POSITION The Department of Utilities (DOU) is seeking a qualified candidate to fill a Process Control Systems Specialist vacancy within the Wastewater/Drainage Division. The position programs Schneider PLCs in both EcoStruxure Control Expert (DFB and Structured Text) and Proworx32 (984LL); and programs HMI software VTScada with scripting, widget creation, and creating, assigning, and scaling tags with these associated widgets. The position also performs some network switch capability using Command Line and Web Interface. Incumbents are responsible for understanding how the process control they are programming works and should function. IDEAL CANDIDATE STATEMENT The ideal candidate will have a strong background working with industrial control network communications, process control systems, and databases used for automating and monitoring industrial equipment. The ideal candidate will have experience securing critical infrastructure assets within an operational technology environment, understand how to limit risk from cyber security perspective, programming and troubleshooting software and hardware for human machine interface applications, programmable logic controllers, and instrumentation and electrical components integral to these process systems. Under general supervision, performs duties involved in the planning, programming, designing, maintaining, and repairing control apparatus, data logging and display equipment, communications systems, Supervisory Control and Data Acquisition (SCADA), and Programmable Logic Controller (PLC) software and hardware equipment to support operations of the City's water and wastewater facilities; develops and designs improvements to control systems; plans, coordinates, and implements a comprehensive control system installation, maintenance, and repair program; provides recommendations, support, and assistance to the supervisor and engineering and operation staff; and performs related work as required. DISTINGUISHING CHARACTERISTICS This is a single classification; and, a full journey-level classification. The Process Control Systems Specialist is responsible for performing specialized functions in the development, maintenance, and repair of the City's water and wastewater facility control systems. This class is distinguished from general information technology support classifications by the specialized and technical expertise related to process control systems, specifically SCADA. ESSENTIAL DUTIES AND RESPONSIBILITIES Depending upon assignment, duties and responsibilities may include, but are not limited to, the following: Analyzes, evaluates, designs, develops, programs, tests, implements, documents, and maintains process control systems to support operations of the water and wastewater facilities and systems, including control apparatus, data logging and display equipment, networks, communications and security systems, Supervisory Control and Data Acquisition (SCADA), and Programmable Logic Controller (PLC) software and hardware equipment. Participates in designing and developing new or enhanced process control system upgrades and/or applications; analyzes user operations and business requirements to design and develop process control system solutions; reviews, evaluates, and recommends systems and applications; creates or oversees the development of systems documentation to develop program specifications; designs optimum system configurations; develops and implements testing plans; ensures system quality assurance; determines whether new programs meet users’ business and technology requirements and makes adjustments as required. Maintains and provides technical support to existing systems; provides answers to user requests for information on system use; responds to calls and requests for major or minor systems modifications; troubleshoots routine to highly complex system, hardware, and software related problems; writes, tests, debugs, and installs programs. Performs system administration functions; evaluates and tests system upgrades; installs, configures, and/or upgrades software and hardware; monitors data storage utilization; implements virtual server infrastructure and maintains related servers. Analyzes and maintains complex system software, databases, networks, and related applications; resolves compatibility problems; monitors and optimizes performance; develops migration, capacity, and disaster planning and recovery procedures. Performs programming of SCADA, PLC, and Human Machine Interface (HMI); troubleshoots and corrects programming, configuration, and interface problems; determines method of integrating new programming code into existing programs to meet user needs. Monitors and implements technological advances in process control systems and applications; advises management about upgrades and improved systems and applications as necessary. Monitors system security and performance; identifies unauthorized access and potential security breaches; recommends improvements to security and network performance. Designs, installs, configures software, troubleshoots, and maintains camera and security systems at the City’s water and wastewater facilities. Develops and reviews complex reports related to the operation of process control systems, including monthly compliance and special project reports; develops and implements various reporting tools as necessary. Trains operations staff in the use of control systems to monitor operational processes and to perform basic control system troubleshooting; assists operators in the development of process control strategies as necessary. Writes documentation on new and enhanced systems or programs, including detailed descriptions and functional capabilities; prepares and updates user materials and procedures manuals. Maintains accurate electronic records, files, and data for real-time process data. Performs related duties as assigned. QUALIFICATIONS Knowledge of: Principles and practices of computer science, process control systems, and information systems operations and components, including systems analysis, programming, database administration, and network administration. Principles, practices, methods, and techniques used in the installation, programming, troubleshooting, and maintenance of data acquisition software and hardware, networks, and programming applications, including SCADA, PLC, and HMI. Principles and practices of project management, identifying technology needs and issues, researching and evaluating technology, applications, and the most effective courses of action, and implementing solutions. Electrical systems, equipment, and operations. Methods and techniques of evaluating business operations to develop technology solutions. Control systems theory and its practical application to process control and instrumentation. Operations of wastewater and water management systems and flow regimes. Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility. Principles and practices of data collection, analysis, and technical report preparation. Complex arithmetic and statistical techniques. Standard office practices and procedures, including the use of standard office equipment, record keeping, and computer applications related to the work. English usage, spelling, vocabulary, grammar, and punctuation. Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff. Ability to: Identify and implement effective course of action to complete assigned work. Provide support in the implementation and maintenance of process control systems, software, hardware, networks, and related applications. On a continuous basis, analyze programming, observe monitoring signals, troubleshoot system, understand system operation, and explain new programs to operators and other users; intermittently interpret data and system configurations. Respond to and identify user needs and determine resolutions. Apply the principles of software, hardware, database, and programming management to organize and maintain system integrity. Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations. Modify existing strategies and/or methods to meet unusual conditions. Develop, interpret, apply, and explain a wide variety of technical policies and procedures and communicate difficult procedures and regulations to those encountered in the course of work. Research, analyze, and summarize data, and prepare and present accurate and reliable reports containing findings and recommendations. Identify and take appropriate action when unusual operating problems occur. Organize, maintain, and update database and records systems. Prepare clear, accurate, and concise reports, records, correspondence, and other written materials. Make accurate complex arithmetic and statistical computations. Operate modern office equipment including computer equipment and software programs. Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. Use English effectively to communicate in person, over the telephone or radio, and in writing. Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. EDUCATION AND EXPERIENCE Education: A Bachelor’s degree from an accredited college or university with major coursework in engineering, computer science, information systems, or a related field. AND Experience: Three (3) years of increasingly responsible experience in an industrial environment, programming, maintaining, installing, troubleshooting, and repairing SCADA, PLC's, and telemetry systems. Substitution: Additional related experience may substitute for education requirement on a year-for-year basis. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Possession of, or ability to obtain, a valid California Class C Driver License by time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PHYSICAL DEMANDS Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various City and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is partially a sedentary office classification and partially a field classification requiring frequent standing in and walking between work areas, including traversing uneven terrain and climbing up and down facility access points. Positions in this classification occasionally bend, stoop, kneel, and reach to perform work. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 40 pounds. ENVIRONMENTAL ELEMENTS Employees work indoors and outdoors, and are frequently exposed to dust, fumes, and allergens and occasionally exposed to loud noise levels, inclement weather conditions, chemicals, mechanical and/or electrical hazards, and hazardous physical and chemical substances . PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline. Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Process Control Systems Specialist examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 6/10/2024 11:59 PM Pacific
May 14, 2024
Full Time
THE POSITION The Department of Utilities (DOU) is seeking a qualified candidate to fill a Process Control Systems Specialist vacancy within the Wastewater/Drainage Division. The position programs Schneider PLCs in both EcoStruxure Control Expert (DFB and Structured Text) and Proworx32 (984LL); and programs HMI software VTScada with scripting, widget creation, and creating, assigning, and scaling tags with these associated widgets. The position also performs some network switch capability using Command Line and Web Interface. Incumbents are responsible for understanding how the process control they are programming works and should function. IDEAL CANDIDATE STATEMENT The ideal candidate will have a strong background working with industrial control network communications, process control systems, and databases used for automating and monitoring industrial equipment. The ideal candidate will have experience securing critical infrastructure assets within an operational technology environment, understand how to limit risk from cyber security perspective, programming and troubleshooting software and hardware for human machine interface applications, programmable logic controllers, and instrumentation and electrical components integral to these process systems. Under general supervision, performs duties involved in the planning, programming, designing, maintaining, and repairing control apparatus, data logging and display equipment, communications systems, Supervisory Control and Data Acquisition (SCADA), and Programmable Logic Controller (PLC) software and hardware equipment to support operations of the City's water and wastewater facilities; develops and designs improvements to control systems; plans, coordinates, and implements a comprehensive control system installation, maintenance, and repair program; provides recommendations, support, and assistance to the supervisor and engineering and operation staff; and performs related work as required. DISTINGUISHING CHARACTERISTICS This is a single classification; and, a full journey-level classification. The Process Control Systems Specialist is responsible for performing specialized functions in the development, maintenance, and repair of the City's water and wastewater facility control systems. This class is distinguished from general information technology support classifications by the specialized and technical expertise related to process control systems, specifically SCADA. ESSENTIAL DUTIES AND RESPONSIBILITIES Depending upon assignment, duties and responsibilities may include, but are not limited to, the following: Analyzes, evaluates, designs, develops, programs, tests, implements, documents, and maintains process control systems to support operations of the water and wastewater facilities and systems, including control apparatus, data logging and display equipment, networks, communications and security systems, Supervisory Control and Data Acquisition (SCADA), and Programmable Logic Controller (PLC) software and hardware equipment. Participates in designing and developing new or enhanced process control system upgrades and/or applications; analyzes user operations and business requirements to design and develop process control system solutions; reviews, evaluates, and recommends systems and applications; creates or oversees the development of systems documentation to develop program specifications; designs optimum system configurations; develops and implements testing plans; ensures system quality assurance; determines whether new programs meet users’ business and technology requirements and makes adjustments as required. Maintains and provides technical support to existing systems; provides answers to user requests for information on system use; responds to calls and requests for major or minor systems modifications; troubleshoots routine to highly complex system, hardware, and software related problems; writes, tests, debugs, and installs programs. Performs system administration functions; evaluates and tests system upgrades; installs, configures, and/or upgrades software and hardware; monitors data storage utilization; implements virtual server infrastructure and maintains related servers. Analyzes and maintains complex system software, databases, networks, and related applications; resolves compatibility problems; monitors and optimizes performance; develops migration, capacity, and disaster planning and recovery procedures. Performs programming of SCADA, PLC, and Human Machine Interface (HMI); troubleshoots and corrects programming, configuration, and interface problems; determines method of integrating new programming code into existing programs to meet user needs. Monitors and implements technological advances in process control systems and applications; advises management about upgrades and improved systems and applications as necessary. Monitors system security and performance; identifies unauthorized access and potential security breaches; recommends improvements to security and network performance. Designs, installs, configures software, troubleshoots, and maintains camera and security systems at the City’s water and wastewater facilities. Develops and reviews complex reports related to the operation of process control systems, including monthly compliance and special project reports; develops and implements various reporting tools as necessary. Trains operations staff in the use of control systems to monitor operational processes and to perform basic control system troubleshooting; assists operators in the development of process control strategies as necessary. Writes documentation on new and enhanced systems or programs, including detailed descriptions and functional capabilities; prepares and updates user materials and procedures manuals. Maintains accurate electronic records, files, and data for real-time process data. Performs related duties as assigned. QUALIFICATIONS Knowledge of: Principles and practices of computer science, process control systems, and information systems operations and components, including systems analysis, programming, database administration, and network administration. Principles, practices, methods, and techniques used in the installation, programming, troubleshooting, and maintenance of data acquisition software and hardware, networks, and programming applications, including SCADA, PLC, and HMI. Principles and practices of project management, identifying technology needs and issues, researching and evaluating technology, applications, and the most effective courses of action, and implementing solutions. Electrical systems, equipment, and operations. Methods and techniques of evaluating business operations to develop technology solutions. Control systems theory and its practical application to process control and instrumentation. Operations of wastewater and water management systems and flow regimes. Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility. Principles and practices of data collection, analysis, and technical report preparation. Complex arithmetic and statistical techniques. Standard office practices and procedures, including the use of standard office equipment, record keeping, and computer applications related to the work. English usage, spelling, vocabulary, grammar, and punctuation. Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff. Ability to: Identify and implement effective course of action to complete assigned work. Provide support in the implementation and maintenance of process control systems, software, hardware, networks, and related applications. On a continuous basis, analyze programming, observe monitoring signals, troubleshoot system, understand system operation, and explain new programs to operators and other users; intermittently interpret data and system configurations. Respond to and identify user needs and determine resolutions. Apply the principles of software, hardware, database, and programming management to organize and maintain system integrity. Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations. Modify existing strategies and/or methods to meet unusual conditions. Develop, interpret, apply, and explain a wide variety of technical policies and procedures and communicate difficult procedures and regulations to those encountered in the course of work. Research, analyze, and summarize data, and prepare and present accurate and reliable reports containing findings and recommendations. Identify and take appropriate action when unusual operating problems occur. Organize, maintain, and update database and records systems. Prepare clear, accurate, and concise reports, records, correspondence, and other written materials. Make accurate complex arithmetic and statistical computations. Operate modern office equipment including computer equipment and software programs. Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. Use English effectively to communicate in person, over the telephone or radio, and in writing. Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. EDUCATION AND EXPERIENCE Education: A Bachelor’s degree from an accredited college or university with major coursework in engineering, computer science, information systems, or a related field. AND Experience: Three (3) years of increasingly responsible experience in an industrial environment, programming, maintaining, installing, troubleshooting, and repairing SCADA, PLC's, and telemetry systems. Substitution: Additional related experience may substitute for education requirement on a year-for-year basis. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Possession of, or ability to obtain, a valid California Class C Driver License by time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PHYSICAL DEMANDS Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various City and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is partially a sedentary office classification and partially a field classification requiring frequent standing in and walking between work areas, including traversing uneven terrain and climbing up and down facility access points. Positions in this classification occasionally bend, stoop, kneel, and reach to perform work. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 40 pounds. ENVIRONMENTAL ELEMENTS Employees work indoors and outdoors, and are frequently exposed to dust, fumes, and allergens and occasionally exposed to loud noise levels, inclement weather conditions, chemicals, mechanical and/or electrical hazards, and hazardous physical and chemical substances . PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline. Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Process Control Systems Specialist examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 6/10/2024 11:59 PM Pacific
Deschutes County
Deschutes County 9-1-1 Service District Building, Oregon, United States
Summary ABOUT THE DEPARTMENT: Our mission is to provide prompt assistance in a caring, resourceful, and professional manner to those we serve. The Deschutes County 9-1-1 Service District became a consolidated public safety dispatching agency in 1988, taking all calls for police, fire, and medical service assistance in Deschutes County. The District dispatches for 15 police and fire/emergency medical services (EMS) agencies and works closely with the U.S. Forest Service, AirLink, Life Flight, Oregon State Police, and other State and Federal entities. ABOUT THE COUNTY: We know where you choose to live, work and play matters. Deschutes County is one of the largest employers in Central Oregon and the largest municipal government in the region. Our dedicated and passionate workforce of more than 1,200 employees provide County services in a number of departments, divisions, and offices. Located in the heart of Central Oregon, between the towering Cascade Mountain Range to the west and the high desert plateau to the east, Deschutes County is the outdoor recreation capital of Oregon. We enjoy a renowned quality of life, with big-city opportunities and small-town neighborhoods. We hope you’ll consider joining our talented team. ABOUT THE JOB: The Public Safety Systems Specialist position provides technical support for 9-1-1 Service District emergency communications systems users; prioritizes request for service, defines problems, identifies and isolates errors and implements technical solutions to solve problems; performs work within scope of authority and training; duties may vary according to job assignment. The qualified candidate for this position will need to be able to communicate effectively verbally and in writing and establish cooperative working relationships with co-workers, District partner agencies, and other regional government agencies. This position is a member of a central technical support team that works collaboratively with users and team members to achieve successful technical outcomes. What You Will Bring: Knowledge of or experience with: Networked computer system environments and peripheral device capabilities. Installing, repairing, and maintaining computer software, hardware, and peripherals. Working in a collaborative, service desk and technical team support role. Troubleshooting techniques for communications equipment and software applications. Knowledge of network fundamentals. Workstation applications, operating systems, SaaS environments, active directory, DNS, etc. Identity management in a Microsoft Active Directory environment. Skill in: Analyzing, inspecting, and diagnosing equipment and system malfunctions, troubleshooting computers and software applications, and determining effective solutions. Maintaining, adjusting, and repairing equipment to meet technical performance standards. Installing, configuring, testing, operating, and managing communications network systems and equipment. Operating and maintenance standards for a variety of complex computer and communication systems and software applications. Operating electronic test equipment, analytic tools, and specialized hand tools. Diagnosing and resolving problems in a technical environment with interlinked and changing priorities. Responding professionally, effectively, and efficiently to customer service requests. Working in a fast paced, high stress environment. Establishing and maintaining cooperative working relationships with co-workers, District partner agencies, and other regional government agencies. Demonstrate courteous behavior when interacting with visitors and district staff. Promote district goals and priorities and comply with all policies and procedures. Maintains and enforces all aspects of security and confidentiality of records and information. Communicate effectively verbally and in writing. This job posting is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function. Notification to all candidates will be sent via email only. Please check your email for recruitment information, and your Governmentjobs.com account for application status. Review the full job description by clicking HERE. Compensation $6,513.84 to $8,729.19 per month for a 173.33 hour work month. Salary normally starts at the first step. Excellent County benefit package when eligible. This union-represented position is available immediately. BENEFITS: Our robust health plan is offered at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents, which includes an innovative on-site clinic, pharmacy, and wellness and wellbeing services. Additionally, we include life insurance, retirement (PERS), generous paid time-off (14-18 hours/month to start, pro-rated for part-time), holidays, and professional development opportunities. Please click HERE for full benefit details. Minimum Qualifications Associates Degree in Computer Science, Information Technology, Electrical Engineering, Electronics, or related field; AND three years' experience in the operation, maintenance, and application of communications systems; OR any equivalent combination of military technical school, training, education, and work experience that provides the required skills and knowledge to perform the job. Preferred Qualifications : Knowledge and experience in analyzing, inspecting, and diagnosing equipment and system malfunctions, troubleshooting computers and software applications, and determining effective solutions. Assessing customer support needs, and implementing effective solutions. Knowledge of state and federal laws and regulations governing management of emergency communications services. Knowledge of public safety communications principles, practices, methods, techniques, and equipment. Knowledge of cybersecurity best practices, principles and technologies. Knowledge of Criminal Justice Information Services (CJIS) best practices for data security, storage, information transmission and retention. Knowledge of phone systems, including VOIP phones. Necessary Special Requirements Driving is a requirement for this position. Possession of or ability to obtain a valid Oregon driver's license within 30 days of hire date. The employment offer will be contingent upon presentation of an acceptable and verifiable driver's license, pre-employment screening for criminal history, driving history, and controlled substances (NOTE: Positive test results for marijuana use may result in rescission of a contingent offer of employment). This screening must be completed with satisfactory findings in order for a formal offer of employment to be extended. Must have dependable transportation and be able and willing to drive throughout Deschutes County in sometimes adverse weather conditions. Must be able to use a variety of tools, equipment, and procedures for repairing computers and peripheral devices. Must be willing and able to work after hours pager duty on a rotational basis to meet department needs, which may include nights, weekends and holidays. Must be able to respond to the center within one hour while on pager duty. Physical Requirements. Must have the ability to work in an office that is environmentally controlled; possess sufficient hand coordination to perform keyboarding and data entry; arm/hand movements to retrieve work materials and operate a variety of general office equipment; and an ability to sit, walk, stoop, bend, crawl, kneel, climb, reach, stand, grasp, talk, hear, see, push and pull 75 pounds, and lift and carry up to 25 pounds, on a regular basis. Excellent County benefit package when eligible. Deschutes Countyoffers eligible employeesa comprehensive healthcare package that covers medical, prescription, dental, and vision coverage at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents. Coverage becomes effective the first of the month following1month of employment. Included in the health care package is the Deschutes Onsite Clinic (DOC), which provides a wide range of health, wellness, and primary care services to employees and their dependents. The DOC offers convenient hours and no out-of-pocket costs to patients. The DOC Pharmacy is a full service pharmacy available to employees and dependents to have their prescriptions filled at a discounted co-pay. In addition to the health care package, DeschutesCounty provides a generous and comprehensive benefits program to eligible employees. Employer paid benefit offerings include: Life Insurance for employee and dependents Accidental Death and Dismemberment Insurance Long-term Disability Insurance Employee Assistance Program Retirement Program through Oregon PERS Time Management Leave Employee paid voluntary benefit offerings include: 125 Flexible Spending Program 457 Deferred Compensation Program Supplemental Life and Accident Insurance To learn more about Deschutes County's generous benefit offerings, please visit www.deschutes.org/hr and click on Employee Benefits. Closing Date/Time: 5/22/2024 11:59 PM Pacific
May 09, 2024
Full Time
Summary ABOUT THE DEPARTMENT: Our mission is to provide prompt assistance in a caring, resourceful, and professional manner to those we serve. The Deschutes County 9-1-1 Service District became a consolidated public safety dispatching agency in 1988, taking all calls for police, fire, and medical service assistance in Deschutes County. The District dispatches for 15 police and fire/emergency medical services (EMS) agencies and works closely with the U.S. Forest Service, AirLink, Life Flight, Oregon State Police, and other State and Federal entities. ABOUT THE COUNTY: We know where you choose to live, work and play matters. Deschutes County is one of the largest employers in Central Oregon and the largest municipal government in the region. Our dedicated and passionate workforce of more than 1,200 employees provide County services in a number of departments, divisions, and offices. Located in the heart of Central Oregon, between the towering Cascade Mountain Range to the west and the high desert plateau to the east, Deschutes County is the outdoor recreation capital of Oregon. We enjoy a renowned quality of life, with big-city opportunities and small-town neighborhoods. We hope you’ll consider joining our talented team. ABOUT THE JOB: The Public Safety Systems Specialist position provides technical support for 9-1-1 Service District emergency communications systems users; prioritizes request for service, defines problems, identifies and isolates errors and implements technical solutions to solve problems; performs work within scope of authority and training; duties may vary according to job assignment. The qualified candidate for this position will need to be able to communicate effectively verbally and in writing and establish cooperative working relationships with co-workers, District partner agencies, and other regional government agencies. This position is a member of a central technical support team that works collaboratively with users and team members to achieve successful technical outcomes. What You Will Bring: Knowledge of or experience with: Networked computer system environments and peripheral device capabilities. Installing, repairing, and maintaining computer software, hardware, and peripherals. Working in a collaborative, service desk and technical team support role. Troubleshooting techniques for communications equipment and software applications. Knowledge of network fundamentals. Workstation applications, operating systems, SaaS environments, active directory, DNS, etc. Identity management in a Microsoft Active Directory environment. Skill in: Analyzing, inspecting, and diagnosing equipment and system malfunctions, troubleshooting computers and software applications, and determining effective solutions. Maintaining, adjusting, and repairing equipment to meet technical performance standards. Installing, configuring, testing, operating, and managing communications network systems and equipment. Operating and maintenance standards for a variety of complex computer and communication systems and software applications. Operating electronic test equipment, analytic tools, and specialized hand tools. Diagnosing and resolving problems in a technical environment with interlinked and changing priorities. Responding professionally, effectively, and efficiently to customer service requests. Working in a fast paced, high stress environment. Establishing and maintaining cooperative working relationships with co-workers, District partner agencies, and other regional government agencies. Demonstrate courteous behavior when interacting with visitors and district staff. Promote district goals and priorities and comply with all policies and procedures. Maintains and enforces all aspects of security and confidentiality of records and information. Communicate effectively verbally and in writing. This job posting is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function. Notification to all candidates will be sent via email only. Please check your email for recruitment information, and your Governmentjobs.com account for application status. Review the full job description by clicking HERE. Compensation $6,513.84 to $8,729.19 per month for a 173.33 hour work month. Salary normally starts at the first step. Excellent County benefit package when eligible. This union-represented position is available immediately. BENEFITS: Our robust health plan is offered at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents, which includes an innovative on-site clinic, pharmacy, and wellness and wellbeing services. Additionally, we include life insurance, retirement (PERS), generous paid time-off (14-18 hours/month to start, pro-rated for part-time), holidays, and professional development opportunities. Please click HERE for full benefit details. Minimum Qualifications Associates Degree in Computer Science, Information Technology, Electrical Engineering, Electronics, or related field; AND three years' experience in the operation, maintenance, and application of communications systems; OR any equivalent combination of military technical school, training, education, and work experience that provides the required skills and knowledge to perform the job. Preferred Qualifications : Knowledge and experience in analyzing, inspecting, and diagnosing equipment and system malfunctions, troubleshooting computers and software applications, and determining effective solutions. Assessing customer support needs, and implementing effective solutions. Knowledge of state and federal laws and regulations governing management of emergency communications services. Knowledge of public safety communications principles, practices, methods, techniques, and equipment. Knowledge of cybersecurity best practices, principles and technologies. Knowledge of Criminal Justice Information Services (CJIS) best practices for data security, storage, information transmission and retention. Knowledge of phone systems, including VOIP phones. Necessary Special Requirements Driving is a requirement for this position. Possession of or ability to obtain a valid Oregon driver's license within 30 days of hire date. The employment offer will be contingent upon presentation of an acceptable and verifiable driver's license, pre-employment screening for criminal history, driving history, and controlled substances (NOTE: Positive test results for marijuana use may result in rescission of a contingent offer of employment). This screening must be completed with satisfactory findings in order for a formal offer of employment to be extended. Must have dependable transportation and be able and willing to drive throughout Deschutes County in sometimes adverse weather conditions. Must be able to use a variety of tools, equipment, and procedures for repairing computers and peripheral devices. Must be willing and able to work after hours pager duty on a rotational basis to meet department needs, which may include nights, weekends and holidays. Must be able to respond to the center within one hour while on pager duty. Physical Requirements. Must have the ability to work in an office that is environmentally controlled; possess sufficient hand coordination to perform keyboarding and data entry; arm/hand movements to retrieve work materials and operate a variety of general office equipment; and an ability to sit, walk, stoop, bend, crawl, kneel, climb, reach, stand, grasp, talk, hear, see, push and pull 75 pounds, and lift and carry up to 25 pounds, on a regular basis. Excellent County benefit package when eligible. Deschutes Countyoffers eligible employeesa comprehensive healthcare package that covers medical, prescription, dental, and vision coverage at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents. Coverage becomes effective the first of the month following1month of employment. Included in the health care package is the Deschutes Onsite Clinic (DOC), which provides a wide range of health, wellness, and primary care services to employees and their dependents. The DOC offers convenient hours and no out-of-pocket costs to patients. The DOC Pharmacy is a full service pharmacy available to employees and dependents to have their prescriptions filled at a discounted co-pay. In addition to the health care package, DeschutesCounty provides a generous and comprehensive benefits program to eligible employees. Employer paid benefit offerings include: Life Insurance for employee and dependents Accidental Death and Dismemberment Insurance Long-term Disability Insurance Employee Assistance Program Retirement Program through Oregon PERS Time Management Leave Employee paid voluntary benefit offerings include: 125 Flexible Spending Program 457 Deferred Compensation Program Supplemental Life and Accident Insurance To learn more about Deschutes County's generous benefit offerings, please visit www.deschutes.org/hr and click on Employee Benefits. Closing Date/Time: 5/22/2024 11:59 PM Pacific