Director, Services to Students with Disabilities (Administrator II), Services to Students with Disabilities Department (523591)

  • California State University, San Bernardino (CSUSB)
  • San Bernardino, California
  • Feb 28, 2023
Full Time Administration and Management

Job Description


This position is being recruited through an outside agency. To apply, please visit the application portal at Public Sector Search: []

Any applications received through CSUSB will be redirected to the Public Sector Search.

Job Summary:

The Director of Services to Students with Disabilities is responsible for the administration, planning, organization, and direction of its service delivery components and effective collaboration with faculty, staff within university offices to ensure accessibility by students with disabilities to the university’s academic programs, services, and activities.

Major duties and responsibilities

  • The position interacts with all areas of campus - President’s office, Academic Affairs, College Deans and faculty, Student Affairs departments and staff, Library, etc., as well as the Chancellor’s Office.
  • The Director plans, manages, administers and supervises the SSD office
  • The Director coordinates the provision of support services to students with disabilities including, serving as the primary contact for accommodation
  • The Director provides campus awareness on the rights and responsibilities of students with disabilities and the available program resources
  • The Director plans and implements operational policies and procedures.
  • The Director documents, researches, and evaluates policies and procedures for the purpose of making recommendations to the Vice President for Student Affairs and developing student learning outcomes, assessments, and evaluations.
  • Provides strategic vision, administrative oversight, managerial direction, and evaluation to Workability IV (WA-IV), a contract between the university and the Department of Rehabilitation (DOR) on the San Bernardino and Palm Desert Campuses.
  • Interviews, hires, trains, and supervises staff and paraprofessionals, assigns and directs work, sets expectations, instructs, coaches, identifies training needs, and evaluates job performance in accordance with CSUSB policies and procedures based on employee classification and collective bargaining agreements.
  • Serves as the university’s designated authority to determine;
  • disability practice and provision of reasonable accommodations
  • Services in accordance with the CSU Executive Orders, and Coded Memoranda for the provision of
  • accommodations and support services to students with disabilities.
  • Serves as a counterpart/liaison to the DOR contract administrator, oversees contractual obligations, and facilitates quarterly DOR meetings
  • Leads negotiations with vendors, and oversees the coordination of contract services and contract compliance.
  • Provides leadership to the SSD Advisory Board and addresses issues brought before the board.
  • Acts as the primary liaison for SSD and WA-IV for the campus administration, state and federal agencies, and national organizations
  • Oversees SSD and WA-IV budgets including tracking expenditures, developing long-term fiscal plans, and authorizing necessary purchases that are in line with departmental needs to include appropriate equipment and acquisition of resources necessary for the provision of required academic accommodations for students with disabilities.
  • Oversees the Testing Center and alternative testing options for students with disabilities in course assessments of learning outcomes.
  • Facilitates, mediates, and resolves disputes and student complaints in accordance with SSD’s Conflict Resolution Procedure.
  • Manages and ensures department marketing and communications to include the department website, database software, social media, e-newsletter, and other publications are kept current.
  • Responding to internal and external inquiries regarding disability practices and adherence to policies & legal mandates

Campus/ Community Relations and Training
  • Leads CSUSB in the development and implementation of disability awareness strategies and promotes campus access, including campus-wide policy development, implementation and training in conformance with the CSU Executive Orders and Coded Memoranda for the Provision of Services for Students with Disabilities, and CSUSB policies, procedures and guidelines. Advocates for maintenance of academic standards consistent with provision of reasonable and appropriate student accommodations.
  • Develops and coordinates engagement programs, trainings for students, staff, faculty and public to maximize the effectiveness and efficiency of accommodations/services according to current research, national standards, and internal program assessment.
  • Ensures the availability of appropriate academic accommodation services for in-person, on-line, and offsite instruction such as: disability-related advising; adaptive equipment, cart services; alternative furniture; notetaking; alternative media formats; alternative testing; sign language interpretation, real-time captioning and video captioning; and Assistive Technology (AT) for students.
  • Advocate and educate campus partners on the overall investment of disability programs, services, and technologies, that continues to advance the institution with overall compliance to meet various needs of the campus community.
  • Consults with Facilities Planning, Design & Construction, University Police, Risk Management, Special Events and Guest Services, etc. to review plans and blueprints for remodeling and new construction, Emergency Operations Plan, and Business Continuity Plan, architectural barriers, and Commencement logistics, to address accessibility issues.
  • Serves on various university-wide committees to support disability access and compliance, inclusion, and wellness of students. Reviews student access issues or feedback submissions and as needed facilitates consultation with the Campus Accessibility Advisory Board (CAAB), Department Chairs, Institutional Equity & Compliance, the ATI Steering Committee, and other cross-department support, students, family members, faculty, administrators, and staff.
  • Conducts briefings and technical meetings for Executive leadership as requested.
  • Promotes disability awareness, knowledge, and compliance with legal standards through membership on the CAAB, President’s DEI Board, the ATI Steering Committee, CARE team, and services on other important committees relating to disability need, educational equity, and accessibility.
  • Establishes and maintains a cooperative working relationship with various departments within the Division of Student Affairs (DSA) and University at-large, administrators, faculty, and staff in order to ensure provision of disability accommodations and services to support students with disabilities.
  • Provides information and consultation to faculty regarding academic accommodations, compliance with legal responsibilities, as well as instructional, programmatic, physical and course modifications.
  • Oversees outreach to students and makes recommendations to the University for student exceptions to matriculation and other campus policies such as in Admissions, housing, meal plans, course substitution, financial aid, transportation, etc. based on impact of ongoing or temporary disability.
  • Develops and maintains professional relationships with system-wide colleagues.
  • Provides general guidance to staff and campus event sponsors who may be involved with the implementation of accommodations for events.
  • Serves as a representative for external boards and committees in the IE, in consultation with AVPSSEE

Student Support Services/ Case Management
  • Delegates and oversees SSD Specialists assisting students in acquisition of self-advocacy, decision making, and social interaction skills needed to achieve equal access and maximum integration into university programs and activities. Supports staff with training and the execution of techniques and tools for working with their caseloads.
  • Maintains the SSD case management software and databases and the files of students in a highly confidential manner. Ensures integrity, training, and maintenance of all database systems.
  • Oversees the provision of appropriate accommodation services in the areas of disability-related advising, diagnostic assessment of learning disabilities, and recommendations for math course substitutions, reading, sign language interpreting, real-time captioning, note-taking, learning strategies, testing accommodations, cart services, and adaptive technology and software, both on campuses for in-person, on-line instruction and at distance learning sites for SSD and for caseload.
  • Supervises disability records management in accordance with FERPA regulations.
  • Collaborates with faculty, staff, and administration for the provision of accommodations, as needed.
  • Case note encounters in accordance with SSD guidelines.
  • Maintains the SSD case management software and databases and the files of students in a highly confidential manner. Ensure integrity, training, and implementation of all database systems
  • Serve as a member of the university’s CARE Team, representing referrals and responses related to accommodations and disability services.

Data Analysis and Grant development
  • Researches opportunities for external project funding
  • Researches and incorporates data analysis for the ongoing development and identification of needs for SSD and WA-IV. Develops, implements, and reports on assessment plans, including learning and process outcomes.

Minimum Qualifications: Required Education and Experience
  • Master's degree in Counseling (general or rehabilitation), Psychology, Disability Studies, or related field.
  • Five (5) years minimum experience performing professional Student Services work of unusual difficulty requiring extensive work experience in the area of services to students with disabilities Understanding of physical, cognitive, and psychological disabilities.

Required Qualifications
  • Strong written and verbal communication skills.
  • Demonstrated conflict resolution and mediation skills.
  • Demonstrated ability to lead, manage and supervise a diverse staff in a dynamic environment that requires department and staff members to adapt to changing processes, practices and initiatives.
  • Ability to plan budgets and allocate resources based upon department priorities.
  • Acquire awareness and apply knowledge of executive orders and mandates.
  • Demonstrated ability to engage in strategic planning to ensure the most effective and efficient delivery of programs and services.
  • Must possess excellent analytical, problem-solving, conflict management, and organizational skills with the ability to work creatively, innovatively, and independently while under pressure.
  • Must be able to communicate effectively both verbally and in writing. Demonstrated ability to create and maintain cooperative working relationships with students, faculty, staff, businesses, community organizations, and other diverse groups and services
  • Technical fluency with Oracle/PeopleSoft, CSU Common Management System or equivalent student information system; Microsoft Office Professional Suite, and Google mail and calendaring programs.
  • Ability to work effectively with faculty, technical and non-technical management, and professional/support staff
  • Knowledge and skills to develop and facilitate workshops and training on procedural, technical, and other topics
  • Demonstrated ability to work independently, confidentially, and efficiently to carry out very complex assignments without detailed instructions, advise others individually or in groups on varied and complex matters, and determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature
  • Demonstrated ability to logically, independently, and efficiently analyze and solve organizational and operational problems of one or several program areas
  • Excellent communication and interpersonal skills, demonstrated by the ability to work effectively with all levels in a demanding environment
  • Strong crisis intervention and consultation skills
  • Demonstrated ability to establish and maintain cooperative relationships with the various partnering agencies, the campus community and the public
  • The successful candidate will have a high level of energy and maturity, the ability to encourage and motivate students and staff, and work effectively in a large, fast-paced environment.
  • Experience speaking in a variety of public settings such as classrooms and large group assemblies
  • Demonstrated ability to work cooperatively with others within a multidisciplinary environment
  • High degree of personal and professional integrity, a strong sense of ethics, and respect for privacy and confidentiality

Preferred Qualifications
  • five years experience performing professional Student Services work of unusual difficulty requiring extensive work experience in the area of services to students with disabilities Understanding of physical, cognitive, and psychological disabilities
  • Knowledge of disabilities (Federal and State policies, procedures, and guidelines); accommodations standards; and current trends in disabled student services in postsecondary education. Knowledge of university personnel policies and procedures.
  • Knowledge and experience interpreting and applying Federal Regulation 504 and the Americans with Disabilities Act required.
  • Knowledge of and ability to interpret results of various assessments and diagnostic tools used to diagnose different types of disabilities and make recommendations for reasonable accommodations required.
  • Have knowledge of ADA and other laws addressing the rights of people with disabilities, such as Sections 504 and 508 of the Rehabilitation Act of 1973, as well as knowledge of CSU Chancellor’s Office mandates.
  • Have experience with people with a broad range of disabilities.
  • Demonstrated commitment to advocacy for and experience working with students with disabilities at the post-secondary level.
  • Working knowledge of the overall legal rights and responsibilities of students with disabilities, including the office of Civil Rights grievance procedures.
  • Knowledge of Universal Design principles and demonstrated ability to apply the principles in course design and/or co-curricular programs/service delivery
  • Understanding of academic policies and procedures; the ability to balance advocacy and appropriate academic expectations for students with disabilities
  • Ability to assess and be appropriately responsive to students’ needs and preferences in a variety of settings; which sometimes means counseling students on difference between equitable/reasonable accommodations and non-equitable/non-reasonable accommodations that lead to approval or denial of requests
  • Previous experience reading disability documentation including psychoeducational reports
  • Demonstrated knowledge of the broad spectrum of disability categories present in post-secondary settings and the corresponding reasonable accommodations available to these students
  • Working knowledge of Deaf/Hard-of-Hearing services as applied in a higher education setting
  • Previous experience determining accommodations and technological solutions for adults who are blind or low vision
  • Experience advising, counseling, coaching, and/or teaching college students with disabilities
  • Well-developed skills for conferring with students, faculty and staff about, or in, an emergency situation
  • Demonstrated ability to create and conduct effective programming for students with diverse abilities is required.
  • Previous grant or project coordination experience
  • The ability to prepare and present oral and written reports/data which are clear, concise, and comprehensive
  • Collect and analyze data/information, draw conclusions from the analysis and make recommendations
  • Proven ability to identify problems, use sound judgment and reasoning to make crucial decisions autonomously
  • Demonstrated ability in managing difficult and complex situations involving students
  • Experience developing and maintaining case management files
  • Experience consulting with faculty/administrators about the instructional/classroom needs of students with disabilities
  • Knowledge of effective strategies to ensure retention and graduation of students with disabilities
  • Experience in a large, complex, and diverse public higher education institution

Compensation and Benefits:

Anticipated Hiring Range: $8400 - $9400 per month

Classification Salary Range: $4583 - $14713 per month

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 14 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here .

Position Information:

Work status: Full-time/Exempt/At will

Schedule: Monday - Friday 8am-5pm, weekends and evenings may be required.

This is a full-time management (MPP) position. MPP employees serve at the pleasure of the campus President. MPPs do not serve a probationary period and never receive permanent status.

This position is a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

This position will remain open until filled. Applications will be reviewed beginning March 27, 2023

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Drivers License Check

Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.


CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at .

COVID-19 Vaccination

CSU requires faculty, staff, and students who physically access campus facilities or programs to be fully vaccinated against COVID-19, which includes obtaining a COVID-19 booster dose, or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. See policy at .

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at


CSUSB is a smoke and tobacco-free campus. See policy at .

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at:
Closing Date/Time: Open until filled

Job Address

San Bernardino, California 92407 United States View Map