Senior Program Analyst/Lead IT Analyst

  • Los Angeles, California
  • Mar 04, 2023
Full Time Administrative Analysis and Research Information Technology and Communication Services Project Management

Job Description

Job Description

Office of Information Technology

Annual Salary Range for Senior Program Analyst: $97,336 - $129,781

Annual Salary Range for Lead IT Analyst: $107,076 - $142,745

FLSA Exempt / Union Represented

About the Office

Information Technology (IT) is responsible for applications development and support, infrastructure support, telecommunications, and video conferencing resources that support the work of the State Bar. This is accomplished via Applications, Operations and related project and web management.

The Ideal Candidate

We're looking for a Program Lead/ Senior Functional Analyst to work hand in hand with our Oracle business and consulting teams to help drive the future roadmap. This hybrid role allows for up to three days of remote work per week. You must have an incredibly high level of curiosity, attention to detail, and the drive for accuracy. You must be able to explain complex solutions in simple business language. The right candidate will have strong analytical skills, practical business experience, and ambition to significantly impact the roadmap of our business.

What you'll be doing

You'll serve as a key contributor to the State Bar's Oracle team (ERP, HCM, SCM, and PBCS) in a newly created in-house role. The Oracle Fusion Program Lead/ Senior Functional Analyst will support in all aspects serving as the bridge between the customer service and the external consultants to ensure our products meet the changing business needs of the organization. You will influence decision-making by driving user stories, recommending experiments, and implementing data analytics.

  • Develop and execute against a product roadmap using data and customer insights to identify opportunities.
  • Perform in-house application support for Oracle Fusion acting as an internal application expert supporting the business users.
  • Clearly articulate the 'what' and be able to justify the 'why' through discussion and documentation.
  • Champion the vision of the stakeholders by leveraging data and analysis to prioritize projects based on projected business impact.
  • Identify product features and scope. This includes breaking down business requirements into meaningful epics and writing clear and detailed user stories for the scrum team.
  • Work with the leadership team and 3 rd party developers to prioritize bugs, resolve blocking issues, provide product sign-off, and release features on time.
  • Demonstrated strength in building trust, driving alignment, and anticipating impediments across a diverse set of stakeholders.
  • Work with executives and other department managers to identify opportunities for process improvements.
  • Attend community Oracle meetings to discuss and champion future features

Preferred Qualifications
  • Bachelor's degree, preferably in a technical discipline
  • Strong oral and written communication skills, and demonstrated ability to influence others
  • 3+ Experience supporting Oracle Fusion modules including one or more of the following ERP, HCM, SCM and PBCS
  • 3+ years of experience as a Product Owner or Business Analyst in an Agile environment.
  • Strong analytical ability that enables you to break down complex problems and synthesize insights from data
  • Organizational skills to manage multiple projects and priorities
  • Experience with stakeholder management
  • Experience with Jira and Agile methodology


Senior Program Analyst

Under general direction, the Senior Program Analyst conducts professional-level analysis and administers programs and/or functions; performs specialty assignments and acts in a lead capacity with respect to lower level professional and support staff; and performs related work as required.

Lead IT Analyst

With minimum direction, the Lead IT Analyst provides technical leadership and direction for major IT projects, and/or serves as the technical authority for one or more related functions, including: network operating systems; software applications; data analytics applications, project/program management; product management; desktop support; system engineering; network infrastructure; database management; cloud services administration; and web server management. The Lead IT Analyst performs advanced, highly specialized IT work involving the business requirements, analysis, product roadmaps, planning, project management, architecture, designing, implementation, maintenance, troubleshooting, and/or enhancement of complex IT systems and procedures, and may serve in a lead capacity over other IT analysts and support staff.

Distinguishing Characteristics

Senior Program Analyst

The Senior Program Analyst is the is the lead/advanced journey-level professional class performing advanced, specialized work of a professional nature, utilizing skills that require technical expertise and an understanding of complex analytical procedures and program processes. Incumbents exercise a high degree of professional judgment with considerable independence. This class may function as the lead over professional, technical and/or administrative support personnel on an ongoing or project basis. Responsibilities include project planning and the performance of high-level professional analyses and service in the division/unit to which assigned.

Lead IT Analyst

The Lead IT Analyst is the highest level in the IT Analyst series and may be assigned to a function as an individual technical expert, project team leader. When assigned as a technical expert, performs work requiring a very high level of technical knowledge of a specific area, or ability to integrate at a high level the knowledge of several areas, while working with a significant amount of independent authority and judgment. When assigned as a project team leader, manages and provides technical leadership of projects involving large-scale, complex, and highly analytical tasks. When assigned as a supervisor, may perform work comparable to a project team leader, but with direct supervision over subordinate IT analysts and support staff.

The Lead IT Analyst is distinguished from the Senior IT Analyst in that the former performs the most complex IT operations and applications-related duties, provides technical leadership and direction to lower-level IT staff, and assumes responsibility for completion of major IT projects in accordance with the State Bar's needs. The Lead IT Analyst also provides strategic input and guidance within the incumbent's area of specialization.

Examples of Essential Duties

Senior Program Analyst

Duties may include, but are not limited to the following:
  • Provides expertise and guidance to other professional, and/or administrative staff in complex program analysis and solutions.
  • Performs advanced research, conducts studies to determine needs, prepares reports, and recommends implementation procedures for a variety of program needs.
  • Serves as a primary communication liaison with State Bar committees, members, financial institutions, vendors, contractors, general public, other departments and employees.
  • Evaluates existing and alternative policies and makes recommendations toward establishment of revised policies and procedures.
  • Performs advanced professional work in support of State Bar programs and services involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures.
  • Reviews processes and maintains program transactions, records and other documents; assists in the preparation and maintenance of statistical data, reports, correspondence, special studies, and conducts research.
  • Provides input in developing and evaluating program policies and procedures and evaluates and proposes changes concerning the methods of operation.
  • Provides lead direction over programs, staff or special projects, which involves assigning, reviewing and coordinating the work of staff.
  • Trains staff in program policies, rules, regulations and procedures; assesses workloads, assigns employees as necessary to ensure the proper level of support for ongoing activities of the department.
  • Assists with the selection, training, direction, and evaluation of staff.
  • Implements guidelines to ensure adherence to the State Bar rules and regulations governing the administration of State Bar programs, services, and membership.
  • Represents the State Bar at programs and functions, and responds to inquiries from board members, management, attorneys and the public.
  • May perform a number of other similar or related duties which may not be specifically included within this position description, but which are consistent with the general level of the job.

Lead IT Analyst

When assigned to the IT Application Engineering, Product Management, or Program Management Teams, duties may include, but are not limited to the following:
  • Analyzes and evaluates existing IT applications, products, and systems for cost effective and efficient operation, and identifies opportunities for modifications and improvements; prepares feasibility studies and project proposals accordingly.
  • Plans, designs, tests, develops, and integrates solutions based on operational needs to support the business roadmap.
  • Determines project schedules and allocation of resources for projects; determines operating characteristics, requirements; monitors the utilization of resources to ensure optimal effectiveness and efficiency; resolves production issues; and ensures projects, tasks and other activities are completed on schedule and in a timely and efficient manner.
  • Monitors and maintains existing IT applications and products to ensure optimal functionality.
  • Acts as the leader, supervisor, and primary point of contact for their assigned team.
  • Coordinates closely with other IT staff and business partners to accomplish the collective goals and objectives of assigned programs, projects, and activities.
  • Develops, maintains, and enforces various standards, best practices, procedures, policies and standard operating processes.
  • Serves as the subject matter expert, mentor, guide in their respective area of expertise.

WHEN ASSIGNED TO THE IT OPERATIONS AND INFRASTRUCTURE TEAM, duties may include, but are not limited to the following:
  • Supports the IT Director and IT Management team in the development, planning, estimating, and implementation of goals, objectives, and other activities for modifications and improvements.
  • Acts as the leader, supervisor, and primary point of contact for the IT Operations and Infrastructure Team.
  • Oversees the desktop support team and/or infrastructure team to ensure that all known incidents and Zendesk tickets are accurately identified and assigned efficiently; ensures that any tickets that cannot be resolved within agreed timeframes are properly escalated.
  • Oversees the desktop support team and/or infrastructure team, and manages the ticket queue and incoming requests related to IT issues.
  • Administers and supports configurations and maintains records of end-user's equipment. Endpoints include laptops, mobile devices, printers, AV systems, and other related peripherals.
  • Oversees the infrastructure configuration and management to support State Bar data retention, security, business continuity, disaster recovery planning/testing, and information risk management policies.
  • Coordinates closely with IT Application Engineering, IT PMO, and IT Product Management teams to accomplish the goals and objectives of assigned programs, projects, and activities.
  • Collaborates with end-users and the system engineer team to ensure optimal functionality and system effectiveness.

Employment Standards

Senior Program Analyst

Knowledge of:
  • Principles of office management, budgeting, administration and supervision.
  • Problem identification, analysis and evaluation.
  • Problem solving and conflict resolution methods and techniques.
  • Computer information systems, including personal computer applications, word processing and spreadsheet programs.
  • Interviewing and investigative techniques.
  • Principles of effective writing and verbal presentation.
  • Coordination and operation of programs.
  • Working knowledge of the State Bar Offices and their functions and a general knowledge of other agencies and their interface with the State Bar.
  • Personnel selection and supervisory principles, practices, and procedures.
  • Computerized information and database recordkeeping systems.
  • Office procedure, budget preparation and maintenance techniques.

Ability to:
  • Apply the policies and practices of a department.
  • Understand, interpret and apply laws, rules and regulations related to assigned programs.
  • Plan, organize, coordinate and evaluate programs under conflicting deadlines and demands.
  • Analyze material and problems and identify solutions.
  • Analyze problems and complaints, and identify solutions in a timely manner.
  • Mentor, assign and prioritize work assignments of staff in support of meeting program goals.
  • Operate modern office equipment including computer hardware, software, and internet and web-based applications.
  • Compile data and prepare narrative and statistical reports.
  • Appropriately respond to requests and inquiries from the public, State Bar members, or other departments.
  • Communicate clearly, concisely and professionally, both orally and in writing.
  • Establish and maintain effective interpersonal relationships at all organizational levels as well as with the public.
  • Maintain the confidentiality of information.

Lead IT Analyst

Knowledge of:
  • Advanced functions of computer information systems, including the core hardware and software components that comprise complex IT systems and networks, as well as personal computer applications, word processing, and spreadsheet programs.
  • Analysis and evaluation techniques to plan, design, integrate, implement, maintain and troubleshoot complex IT systems and networks.
  • Techniques and practices of supervision, leadership, project management, and training.
  • Project management and information systems development, design, and maintenance.
  • Technical, operational, and programming problem-solving analysis.
  • Principles of Agile application development methodologies.
  • Problem identification, analysis and evaluation.
  • Principles of effective writing and verbal presentation.

Ability to:
  • Exercise independent judgement, decisiveness, and creativity in designing, planning, troubleshooting, and integration of complex systems or networks based on the potential benefits and/or consequences.
  • Analyze, evaluate, present and recommend technology methodologies and solutions.
  • Solve problems with minimal disruption or impact to the organization business functions.
  • Determine the systems or networking requirements to plan for or enhance the core data processing needs for the system or network.
  • Develop technology guidelines and standards.
  • Develop alternative solutions within established guidelines and standards.
  • Direct, schedule, and orchestrate the installation, maintenance, and enhancements of complex IT systems and networks.
  • Prioritize competing requests for service.
  • Develop policies, procedures and standards relevant to the area of expertise.
  • Interpret and implement IT policies, procedures, and standards.
  • Plan, schedule, make work assignments, set priorities, train, mentor, evaluate, and select staff;
  • Operate modern office equipment including computer hardware, software, and internet and web-based applications.
  • Compile data and prepare narrative and statistical reports.
  • Appropriately respond to requests and inquiries from the public, State Bar members, or other departments.
  • Communicate clearly and concisely, both orally and in writing.
  • Establish and maintain effective interpersonal relationships at all organizational levels as well as with the public.
  • Maintain the confidentiality of information.

Minimum Qualifications

Senior Program Analyst

  • Bachelor's degree in a field that develops skills related to essential duties, or a combination of education and experience sufficient to perform the duties of the position.

  • Minimum of three (3) years of journey-level professional experience in data collection and evaluation, research or performance or financial analysis, or grant compliance in a public sector, legal or nonprofit environment, or equivalent.

Lead IT Analyst

  • Bachelor's degree in computer science or a closely related field that develops skills related to the essential duties, or equivalent academic achievement.

  • Five (5) years of experience at the advanced journey-level in the information systems field including system analysis, business process design, development and implementation of business application solutions or IT project management, of which at least one (1) year was in a lead capacity.

Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification.

License, Certificate, Registration Requirements
  • Possession of one or more approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education.

Job Address

Los Angeles, California United States View Map