Quality Assurance Officer (SEIU) (Pool Posting)

  • BART
  • Oakland, California
  • Apr 01, 2023
Full Time Information Technology and Communication Services Parks and Recreation

Job Description

Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits and employment stability. BART is looking for people who like to be challenged, work in a fast paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.

Conditions of Employment

All San Francisco Bay Area Rapid Transit District (BART) employees are required to be fully vaccinated against COVID-19 as a condition of employment. You will be required to show proof of your completed COVID-19 vaccination prior to receiving a final offer, unless you receive a COVID-19 Vaccination reasonable accommodation due to a medical condition or a religious exemption due to an approved sincerely held religious belief that prohibits you from receiving a vaccine. BART will review requests for a reasonable accommodation or religious exemption on a case-by-case basis. Documentation may be required. For questions, please contact BART Human Resources, Leave Management at HRDP@bart.gov .


Quality Assurance

Pay and Benefits

BART offers comprehensive compensation and benefits programs. Benefits include CalPERS pension; excellent medical (effective January 1, 2023 current employee cost $160.96 monthly for most plans), vision, and dental coverage; supplemental insurances; paid holidays and vacation; as well as two investment programs, one of which is entirely funded by BART. BART does not participate in Social Security. Complimentary BART passes for employee and qualifying dependents.

Pay Rate

SEIU Staff Assistants, EDS (Grade S11)

SEIU Professional Hourly Rate: $44.31 (Step 1) to $57.92 (Step 5)

*External candidates will start at $44.31 (Step 1)

Posted Date

February 13, 2023

Closing Date

Open until filled

(First review of applications will be March 10, 2023)

Reports To

Manager of Quality Assurance

Who May Apply

All qualified individuals who are not yet BART employees.

Current Assignment

This announcement will be used to establish an eligibility list for vacancies that may occur within the next twelve (12) months.

The Maintenance and Engineering Department is responsible for all fixed infrastructure at BART, with a staff of over 1200 technical and engineering personnel. As a Quality Assurance Officer (QAO) for Maintenance, the successful candidate(s) will develop an understanding of maintenance and maintenance support group operational requirements. The incumbent selected for this position shall conduct audits and surveillances to facilitate continual improvement in all areas of the Maintenance division. Work with all maintenance groups to develop quality objectives that are relevant and attainable. The QAO will collaborate with Technical Training other groups to develop quality training modules and other outreach opportunities in an effort to increase awareness of the BART Quality Management System (QMS) the Maintenance Quality Policy and quality initiatives. The M&E QAO will review data found in the Computerized Maintenance Management System (CMMS) to determine work process and procedure effectiveness. The QAO supports the operation of all maintence groups.

This position may require occasional off-shift or weekend work in field environments

The successful candidate will demonstrate:
The ability to use a Computerize Maintenance Management System, or similar database systems. Comprehensive knowledge and use of Microsoft Office Software including Excel. Effective communication skills with both internal and external stakeholders. Knowledge of principles, practices, standards and procedures of quality assurance. Understanding the methods and techniques of transit maintenance and construction services (Preventative Maintenance, Material control, Calibration etc.) Analyzing systems to determine how processes can be executed more efficiently.

Essential Job Functions

Assist in maintaining all required documentation for the RS&S Quality Management System (QMS). Monitors quality assurance aspects of maintenance and modification activities. Works with Vehicle Systems Engineering (VSE) and other division and department managers to coordinate provision of quality assurance support for their functions. Evaluates effectiveness of quality assurance programs and recommends improvements. Works closely with Quality Assurance Materials Receiving Inspector staff in evaluating vendor and supplier acceptable quality levels (AQLs) through periodic audits analysis and review. Prepares and administers internal and external quality assurance audits. Assists in developing and maintaining car status records regarding special programs, quality assurance specifications, technical policies and procedures. Coordinates the RS&S calibration program and repair of all tools and equipment; develops and maintains the calibration program. Collects and analyzes monthly performances, quality metrics and other statistical data using appropriate methodologies. Suggests and facilitates improvement in procedures and processes. Participates in and conducts root cause analysis, tracks corrective action plans and monitors effectiveness of solutions.

Minimum Qualifications

Education: An Associate degree in business and/or public administration or engineering or a closely related field.

Experience: Five (5) years of transit vehicle maintenance and/or quality assurance in maintenance or manufacturing of transit vehicles, or other complex equipment. Additional technical training in quality assurance is desirable.

Substitution: Additional professional experience as outlined above may be substituted for the education on a year-for-year basis. An associate degree is preferred.

Knowledge of:
  • Principles, practices, standards and procedures of quality assurance.
  • Methods and techniques of transit vehicle maintenance tasks (PMs, trouble shooting and repair procedures)
  • Techniques and methods for quality program development and evaluation. Industry codes and standards.
  • Principles and practices of electrical, electronic, electro-mechanical, mechanical, hydraulic, electro-hydraulic and pneumatic systems.
  • Principles and practices of electronic static discharge (ESD) principles and cautions/procedures for limiting damage to susceptible systems components and materials.
  • Principles and practices of manufacturing/assembly process associated with transit vehicle components (wire and cable crimping, circuit board soldering and repair, welding, etc).

Skill in:
  • Assessing, planning and coordinating special quality assurance support for other departments.
  • Assisting in developing special quality assurance training program content.
  • Preparing clear and concise reports, correspondence and technical documents.
  • Establishing and maintaining effective working relationships with those contacted in the course of duties.
  • Assisting in monitoring and evaluating quality assurance elements of work and business processes.
  • Reading and interpreting engineering plans, drawings, specifications, standards and procedures.
  • Working with computer (PC) and use of various data analysis and word processing programs.
  • Reading and interpret complex technical drawings and schematics.
  • Ability to work with Computerized Maintenance Management Systems (CMMS)

Other Requirements:
  • Must possess a valid California driver's license and have a satisfactory driving record.
  • Must be able to obtain ISO 9001 Lead Auditor Certification by the end of the probationary period.
  • Must be willing to work off hour shifts, holidays and weekends throughout the District

Selection Process

This is a SEIU Local 1021 Bargaining unit position. However, All SEIU members must follow the "Bid Form Process", failure to comply will invalidate an employee's application.

The selection process will include a screening for minimum qualifications as listed in this posting and may additionally involve a skills/performance test, written exam, and/or a panel interview. Outside applicants will not be considered until all employees who have applied have been considered first.

Application Process

This is a SEIU Local 1021 Bargaining unit position. However, all full-time SEIU District employees must follow the "Bid Form" process and deposit their bids in the bid box. Failure to comply may invalidate the employee's bid. As actual vacancies occur, District employees on the internal eligibility list will be considered before outside candidates.

External applicants may only apply online, at www.bart.gov/jobs. Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112.

The Employment Office will screen Bid form applications and resumes against the minimum qualifications. Those candidates who meet the minimum qualifications will be referred to the hiring department for further consideration. The selection process may involve a skills/performance test, written exam, and/or a panel interview. Outside applicants will not be considered until all employees who have applied have been considered first.

All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. Online applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself.

Equal Employment Opportunity

The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.

The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov .

Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs.


When you have successfully applied for this position, you will receive an auto reply e-mail acknowledging that your application was received for this position. Please retain a copy of the e-mail for your records. If you receive an auto reply that does not specifically reference this position, please email Employment Help at employment@bart.gov for assistance.

To verify submission of your application, click on the 'My Career Tools' link at the top of the 'Careers Home Page' after submitting your application to view the list of applications you have submitted (including application date and status). If you have further questions, please email the Employment Help at employment@bart.gov , between the hours of 8:15am - 5:00pm, Monday- Friday.

Job Address

Oakland, California United States View Map