Eligibility Supervisor

  • Orange County, CA
  • Orange, California
  • Aug 29, 2023
Full Time Administrative Analysis and Research Clerical and Administrative Support
  • Salary: $57,907.20 - $77,542.40 Annually USD

Job Description



In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates:

Effective June 28, 2024 - 4.25% increase
Effective June 27, 2025 - 4.00% increase

Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.

This recruitment is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until the needs of the County are met. Qualified applicants are encouraged to apply immediately.

The Eligible List established from this recruitment will be used to fill current and future Eligibility Supervisor vacancies until the next recruitment.

Please attach transcripts when submitting application

Administering a number of human services programs, the County of Orange Social Services Agency (SSA) is composed of four business divisions and over 4,000 dedicated employees, providing human services to an average of one-fourth of all Orange County residents. SSA operates under the policy direction of the Orange County Board of Supervisors and the California Health and Human Services Agency. SSA is responsible for planning, implementing, and operating many of the social services programs provided by the County of Orange.

Funding for programs comes primarily from Federal, State and County sources. SSA's budget is approximately $1 billion, with fiduciary responsibility for an additional $4 billion in services provided as a result of programs it administers.

SSA is composed of the following four divisions: Assistance Programs; Children and Family Services; Family Self-Sufficiency & Adult Services; and Administrative Services. Our mission is to deliver quality services that are accessible and responsive to the community, encourage personal responsibility, strengthen individuals, preserve families, and protect vulnerable adults and children.

Click here to learn more about the Social Services Agency.
Click here to learn more about the County of Orange.

Eligibility Supervisors (ES) are responsible for planning, organizing and supervising the work of staff who determine initial and/or continuing eligibility for one or more benefit assistance programs which include but are not limited to: Medi-Cal, CalFresh (formerly Food Stamps), CalWORKs, Foster Care, and /or General Relief. The ES also performs specialized job functions such as Computer Support Liaison and other duties as assigned.

The work hours/schedule will vary from 7:00 a.m. to 5:30 p.m., Monday through Friday and are subject to change to meet the needs of the department. There are some assignments that may require shift work, and/or working evenings and Saturdays.

Click here for complete classification description for Eligibility Supervisor.

The ideal candidate will possess experience supervising multiple staff and demonstrates the following core competencies:

Technical Knowledge | Technical Experience
  • Possess thorough knowledge of Social Services programs
  • Read, understand, interpret and apply Federal/State/County policies and procedures
  • Prepare accurate reports, statistics, records and correspondence
  • Analyze and research assigned projects
  • Proficient in MS Office Suite, including Word, Excel, and Outlook
Supervision | Leadership Skills
  • Has working knowledge of principles and techniques of effective supervision
  • Brings accountability to team of staff
  • Motivates and creates supportive working environment
  • Delegates and manages staff workload
  • Sets performance standards, evaluates staff work performance, and provides timely feedback Guides and directs staff to enhance team participation and work development
  • Maintains confidentiality of all information and documentation
  • Works with major systems such as CalWIN, MEDS, OnBase, Workload Management System, and Task Management System
Conflict Resolution
  • Manages and resolves disagreements to minimize negative impact within the team
  • Possesses ability to handle conflict to improve team’s productivity
Critical Thinking
  • Operates effectively in a demanding environment
  • Adapts to changes according to the evolving needs of the populations served and in accordance with Federal, State and County policy and operations
  • Defines problems, analyzes data, and recommends alternatives for problem resolution
Oral | Written Communication
  • Composes clear, concise, and comprehensive reports and other written documents
  • Motivates and engages staff through effective communication
  • Demonstrates effective oral and written communication in working with individuals, families, groups, organizations, communities, and colleagues
  • Listens effectively and presents ideas and complex materials clearly, concisely, and logically
  • Encourages open and productive communication
  • Composes performance evaluations to accurately capture employee’s performance for his/her evaluation period
Teamwork I Collaboration
  • Establishes and maintains good working relationships with peers, colleagues, supervisors, managers, other County agencies, vendors, community partners and the public
  • Interacts professionally, respectfully, and responsibly with clients and families, County employees, partner agencies, and the community
  • Effectively employs cultural diversity competence when communicating with internal and external customers

Candidates will be required to undergo a background clearance check from California Department of Social Services (CDSS) and Community Care Licensing (CCL) and must successfully clear prior to the start of their employment. All employment offers are contingent upon successful completion of a background check. Areas considered in the background check include conviction history, employment history, professional references and education verification (i.e. degree, license, or official transcripts) if applicable. Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.). In addition, a Child Abuse Central Index (CACI) background clearance check may be required. CACI is a repository of child abuse investigation reports managed by the Department of Justice (DOJ) that contains information related to substantiated cases of physical abuse, sexual abuse, mental/emotional abuse, and/or severe neglect of a child.

Human Resource Services (HRS) screens all applications to identify the qualified candidates for the position based on the skills required to meet the needs of the County. After the initial screening, the qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the competition.

Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.

Application Appraisal Panel | Application Rating (Weighted 100%)
An Application Appraisal Panel (AAP) of job knowledge experts will thoroughly screen and evaluate all application materials for job knowledge, competencies, and related experience described above. Clarity of expression, grammar, spelling and ability to follow instructions will be considered in the evaluation process. Only the most successful candidates will be placed on the eligible list.

Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

Based on the Agency's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the recruitment process.
Please see below for important information regarding COVID-19 related recommendations.

Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details.


Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included on your application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com/careers/oc .

Click here for additional Frequently Asked Questions.

For additional questions, you may contact Raylina Avila at (714) 245-6209 or raylina.avila@ssa.ocgov.com .


Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.

Non-Management Benefits
In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS).

Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.

Click here for information about benefits offered to County of Orange employees.

Closing Date/Time: Continuous

Job Address

Orange, California United States View Map