City of Fremont, CA
Fremont, California, United States
Description The City of Fremont's Human Services Department is recruiting for Family Services Administrator VIEW OUR RECRUITMENT BROCHURE The Department The Human Services Department (HSD) delivers and supports services by forging long-term community partnerships; engaging with and building the capacity of the community to do its own problem- solving; and leveraging financial and volunteer resources. The Aging and Family Services Division (AFS) of HSD specifically supports older residents and their caregivers to live active, healthy lives in the Tri-City community. With input from local, older adults (age 55 years+) as our guide, the AFS team provides a continuum of supportive services, from health promotion activities to home-based end of life care. AFS has a Senior InfoLine that is answered in 4 languages (Farsi, English, Spanish and Chinese) that is often an entry point. First Review of Applications The first review of applications is June 3, 2024, at 12:00 p.m. (PT). This recruitment may close without notice after this date so interested applicants are encouraged to apply immediately. A resume and supplemental questionnaire (part of the online application) must be submitted with the completed City application. To be considered for this outstanding employment opportunity, please complete an application online by clicking "Apply" just above this box. Selection Process The process may include individual and/or panel interviews, professional reference checks, fingerprint check for criminal history and other related components. Only those candidates who have the best combination of qualifications in relation to the requirements and duties of the position will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to participate in the process. Reasonable Accommodation Human Resources will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise Human Resources of any special needs a minimum of 5 days in advance of the selection process by calling (510) 494-4660 or emailing humanresources@fremont.gov . Contact Us For additional information, please contact Human Resources Department at: humanresources@fremont.gov . The information contained herein is subject to change and does not constitute either an expressed or implied contract. ______________________________________________________________________ Family Services Administrator Class Specification Definition Under administrative direction from the Human Services Director, plans, organizes and directs a Division of the Human Services Department which provides specialized family services; and serves as a member of the department's management team. Class Characteristics This professional management classification in the Human Services Department may be assigned as Youth and Family Services Administrator, Aging and Family Services Administrator or Family Resource Center Administrator. Incumbent follows general guidelines or professional and administrative standards in accomplishing assignments; it is characterized by the responsibility to develop and implement mental and physical health and other social services that support self-sufficiency, strengthen families, help children achieve their optimal development, and help older adults remain independent and engaged in the community for as long as possible. Supervision for the Family Resource Center Administrator is jointly provided by the Human Services Director and leadership team of the Family Resource Center. Review of work is occasional or on a problem basis with incumbents presenting alternative courses for policy decisions. Routine and unusual problems are handled within the context of general plans, broad policies, budgetary limitations and professional standards. Successful performance is measured by total results. This classification is distinguished from Human Services Director by the latter's responsibility to plan, organize and direct the work of the Human Services Department, and from Clinical Supervisor by the latter's responsibility to supervise counseling or social work staff, to monitor the implementation of professional standards, and to provide training and direction to professional staff and interns. Assigned duties and responsibilities of this position are performed primarily in an office environment, requiring the ability to read and understand complex written documents including laws, rules, and regulations; to use computers and computer software, and telephones; and to develop effective working relationships with individuals from a variety of ethnic and socio-economic backgrounds. Essential Functions All Assignments: • Leads the work of a Division charged with the responsibility to develop and implement programs to support families and individuals of all ages. • Assesses program needs and existing/projected capabilities and develops resources to meet their needs. • Establishes policies, priorities and standards of practice for service team programs, including training, project monitoring, evaluation and cost effectiveness. • Develops procedures for collaborative/service integration projects. • Conducts/participates in multi-agency case consultations and staff orientation and training. • Supervises multi disciplinary staff such as Clinical Supervisor, Counselor, and Administrative Assistant. • Provides technical assistance to increase capacity of the community to problem solve, and assists in organizing services to meet the community's needs. • Develops and integrates new programs into agency administrative structure and service delivery system. • Interprets policies and procedures for staff. • Ensures compliance with laws, regulations and professional standards. • Prepares or directs the preparation of a variety of narrative and statistical reports. • Evaluates and recommends staffing levels. • Plans, organizes, assigns, reviews, and evaluates the work of assigned staff. • Prepares and submits funding proposals. • Writes grants, planning documents and program effectiveness reports, and ensures that the grant requirements are understood and met by appropriate staff. • Prepares and justifies budget requests, and ensures Division operates within budget. • Analyzes and interprets proposed and enacted legislation and regulations. • Recommends and implements new/revised policies, programs and procedures. • Represents the program/department to the community, other agencies and service providers, the City Council and other appropriate legislative bodies. • Develops and implements a service marketing program. • Participates in service team program planning and policy formulations. • Assists in establishment of goals and evaluating Division services. • Provides staff support for relevant Advisory Boards, Commissions, or Committees. • Works in close collaboration with other management staff to ensure that clinical issues are performed within a team orientation. • Works collaboratively with non-profit organizations in the Community including County and State level regional bodies and taskforces. Youth & Family Services Assignment: • Plans, organizes, and manages counseling and psychotherapy services provided at multiple sites including schools and the Fremont Police Department. • Designs and directs implementation of a system of services to meet program/community mental health needs. • Serves as an advocate on behalf of families of all kinds such as families where young persons are being raised. Aging & Family Services Assignment: • Plans, organizes, and manages social work and counseling services. • Designs and directs implementation of programs such as Pathways to Positive Aging to meet program and community needs. • Serves as an advocate on behalf of families of all kinds such as families with dependent older adults and grandparents raising grandchildren. • Establishes and maintains a continuum of programs and services for older adults: o Services for Well Elderly including: Oversees operations at the Multi-Service Senior Center(s); develops and implements operational policies and procedures; identifies program needs and develops and oversees implementation of a variety of programs and services targeted to the needs of older adults; reviews existing programs for immediacy and applicability, directing revision as appropriate; coordinates programs with other agencies; provides effective problem assessment and client complaint response. o Services for Frail Elderly including: Develops and implements operational policies and procedures for service coordination among the Friendly Visitor, Companion for Life, Senior Peer Counseling, Para transit, and other City programs; monitors and evaluates program performance; reviews existing programs for immediacy and applicability, directing revision as appropriate; coordinates programs with other agencies; provides effective problem assessment and client complaint response. Family Resource Center Assignment: • Coordinates/oversees the Family Resource Center which is the center for multiple non-profit, State, County and City social service agencies which provide the following types of human services: o Employment one-stop and self-sufficiency program, mental health counseling and parental support services, public health, child care referrals, immigration services, domestic violence prevention, and youth employment opportunity services. o Staffing the Leadership Team and the Executive meetings. Marginal Functions • Other duties as assigned. Minimum Qualifications Knowledge, Skills and Abilities All Assignments: Knowledge of: Group dynamics, team building, and problem solving techniques; principles and practices of program planning and evaluation; professional standards related to specialty; legislative/regulatory analysis and community liaison practices; public administration; budgeting; program design/justification/evaluation and supervision; principles and practices of supervision. Ability to: Facilitate group interaction; develop and implement operational procedures; understand program objectives in relation to departmental goals; identify and analyze administrative problems and implement operational changes; evaluate program effectiveness; prepare budgets, funding proposals, grant requests and narrative and statistical reports using appropriate word processing and spreadsheet technology; develop and implement marketing and outreach programs; develop and implement customer satisfaction feedback systems; establish and maintain working relationships with individuals of diverse cultural and socio-economic backgrounds; work with representatives of community organizations, private service providers, state and other local government agencies; determine and evaluate levels of achievement and performance of staff and of the work unit; negotiate, develop and administer contractual agreements; implement affirmative action plan; determine course of action in stressful circumstances; manage complex budget with many funding streams; successfully work in and serve the needs of a diverse community. Youth & Family Services Assignment: Knowledge of: Youth and family counseling protocols; professional standards related to treatment of clients; the theories, principles, methods and techniques employed in the diagnosis and treatment of character and emotional problems; laws, regulations and practices governing the treatment of mental health clients. Ability to: Plan, organize and direct mental health programs and services; understand, interpret and explain laws, regulations and policies governing mental health services; comply with the laws, regulations and professional practices governing mental health program services and operations; supervise staff engaged in clinical and support activity. Aging & Family Services Assignment: Knowledge of: Human behavior and gerontology; professional standards related to individual and group behavior, human growth and development; family relationships; the theories, principles, methods and techniques employed in the field of social work with older adults; laws, regulations and practices governing programs for older adults. Ability to: Plan, organize and direct programming for older adults; facilitate group interaction; understand, interpret and explain laws, regulations and policies governing services for older adults; comply with the laws, regulations and professional practices governing older adult programs, services, and operations; supervise staff engaged in social work and support activity. Family Resource Center Assignment: Knowledge of: Social service delivery, intake and screening procedures, issues of client confidentiality and models of interagency collaboration; principles and processes for evaluating service delivery systems and continuous improvement; and dynamics of systems change; fundraising and financial management. Ability to: Plan, organize and direct service delivery of multiple social service agencies; facilitate and manage change in a collaborative and team building manner; motivate others and act as a cohesive force; and establish and maintain an effective working relationship with fellow employees at all levels of the organization; supervise staff engaged in FRC operations and support activity. Education/Experience Any combination of education and/or experience which has provided the knowledge, skills and abilities necessary to satisfactory job performance would be qualifying. A typical way to obtain the required knowledge, skills and abilities would be: Youth & Family Services Assignment: Possession of a master's degree from an accredited college or university in clinical psychology, social work, public health administration, public or hospital administration, and five years of progressively responsible experience providing human services, three years of which has been supervising professional staff. Aging & Family Services Assignment: Possession of a master's degree from an accredited college or university in social work, public health administration, public or hospital administration, counseling, rehabilitation, sociology or gerontology, and five years of progressively responsible experience providing human services, three years of which has been supervising professional staff. Family Resource Center Assignment: Possession of a master's degree from an accredited college or university in social services or human services, clinical psychology, social work, public health administration, public or hospital administration, and five years of progressively responsible experience in management of social or human services to families, three of which has been supervising professional staff. Licenses/Certificates/Special Requirements This classification requires the ability to travel independently within and outside of the City limits to fulfill the assigned duties and responsibilities. Incumbents must possess the physical and mental capacity to work under the conditions described in this document and to perform the duties required by their assigned position. Physical and Environmental Demands Rare = 66% Sitting: Frequent - in office, car, meetings Walking: Occasional Standing: Occasional - may be frequent for long presentations Bending (neck): Frequent - review papers Bending (waist): Occasional Squatting: Rare - access low drawers Climbing: Never Kneeling: Never Crawling: Never Jumping: Never Balancing: Never Twisting (neck): Occasional to frequent - during presentations/meetings Twisting (waist): Occasional Grasp - light (dominant hand): Occasional to frequent - papers/desk items Grasp - light (non-dominant): Occasional Grasp - firm (dominant hand): Rare - holding heavier items Grasp - firm (non-dominant): Rare Fine manipulation (dominant): Frequent - write/keyboard Fine manipulation (non-dominant): Occasional - keyboard Reach - at/below shoulder: Occasional Reach - above shoulder level: Rare Push/pull: Up to 10 lbs. Rare 11 to 25 lbs. Rare - wheeled equipment cart for community presentations 26 to 50 lbs. Never 51 to 75 lbs. Never 76 to 100 lbs. Never Over 100 lbs. Never Lifting: Up to 10 lbs. Occasional to frequent 11 to 25 lbs. Rare - laptop, projector 26 to 50 lbs. Rare - Audio/visual equipment, boxes of papers 40 lbs. 51 to 75 lbs. Never 76 to 100 lbs. Never Over 100 lbs. Never Carrying: Up to 10 lbs. Occasional 11 to 25 lbs. Rare 26 to 50 lbs. Rare 51 to 75 lbs. Never 76 to 100 lbs. Never Over 100 lbs. Never Coordination: Eye-hand: Required Eye-hand-foot Not required Driving: Required Vision: Acuity, near: Required Acuity, far: Required Depth perception: Required Accommodation: Required Color vision: Required Field of vision: Required Talking: Face-to-face contact: Required Verbal contact w/others: Required Public: Required Hearing: Normal conversation: Required Telephone communication: Required Earplugs required: Not required Work environment: Works indoors, works outdoors (to meetings), exposure to extreme hot or cold temperature (outdoors), exposure to slippery or uneven walking surfaces (outdoors), using computer monitor, works around others, works alone, works with others. Class Code: 6911 FLSA: Exempt EEOC Code: 1 Barg. Unit: FAME Probation: 12 months Rev. 04/09 The City of Fremont offers a comprehensive benefit package including general and holiday leave as well as medical, dental, vision, life, and long/short-term disability insurance. To view a summary of the benefits the City offers, please visit: City of Fremont Benefits Summary Closing Date/Time: Continuous
May 11, 2024
Full Time
Description The City of Fremont's Human Services Department is recruiting for Family Services Administrator VIEW OUR RECRUITMENT BROCHURE The Department The Human Services Department (HSD) delivers and supports services by forging long-term community partnerships; engaging with and building the capacity of the community to do its own problem- solving; and leveraging financial and volunteer resources. The Aging and Family Services Division (AFS) of HSD specifically supports older residents and their caregivers to live active, healthy lives in the Tri-City community. With input from local, older adults (age 55 years+) as our guide, the AFS team provides a continuum of supportive services, from health promotion activities to home-based end of life care. AFS has a Senior InfoLine that is answered in 4 languages (Farsi, English, Spanish and Chinese) that is often an entry point. First Review of Applications The first review of applications is June 3, 2024, at 12:00 p.m. (PT). This recruitment may close without notice after this date so interested applicants are encouraged to apply immediately. A resume and supplemental questionnaire (part of the online application) must be submitted with the completed City application. To be considered for this outstanding employment opportunity, please complete an application online by clicking "Apply" just above this box. Selection Process The process may include individual and/or panel interviews, professional reference checks, fingerprint check for criminal history and other related components. Only those candidates who have the best combination of qualifications in relation to the requirements and duties of the position will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to participate in the process. Reasonable Accommodation Human Resources will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise Human Resources of any special needs a minimum of 5 days in advance of the selection process by calling (510) 494-4660 or emailing humanresources@fremont.gov . Contact Us For additional information, please contact Human Resources Department at: humanresources@fremont.gov . The information contained herein is subject to change and does not constitute either an expressed or implied contract. ______________________________________________________________________ Family Services Administrator Class Specification Definition Under administrative direction from the Human Services Director, plans, organizes and directs a Division of the Human Services Department which provides specialized family services; and serves as a member of the department's management team. Class Characteristics This professional management classification in the Human Services Department may be assigned as Youth and Family Services Administrator, Aging and Family Services Administrator or Family Resource Center Administrator. Incumbent follows general guidelines or professional and administrative standards in accomplishing assignments; it is characterized by the responsibility to develop and implement mental and physical health and other social services that support self-sufficiency, strengthen families, help children achieve their optimal development, and help older adults remain independent and engaged in the community for as long as possible. Supervision for the Family Resource Center Administrator is jointly provided by the Human Services Director and leadership team of the Family Resource Center. Review of work is occasional or on a problem basis with incumbents presenting alternative courses for policy decisions. Routine and unusual problems are handled within the context of general plans, broad policies, budgetary limitations and professional standards. Successful performance is measured by total results. This classification is distinguished from Human Services Director by the latter's responsibility to plan, organize and direct the work of the Human Services Department, and from Clinical Supervisor by the latter's responsibility to supervise counseling or social work staff, to monitor the implementation of professional standards, and to provide training and direction to professional staff and interns. Assigned duties and responsibilities of this position are performed primarily in an office environment, requiring the ability to read and understand complex written documents including laws, rules, and regulations; to use computers and computer software, and telephones; and to develop effective working relationships with individuals from a variety of ethnic and socio-economic backgrounds. Essential Functions All Assignments: • Leads the work of a Division charged with the responsibility to develop and implement programs to support families and individuals of all ages. • Assesses program needs and existing/projected capabilities and develops resources to meet their needs. • Establishes policies, priorities and standards of practice for service team programs, including training, project monitoring, evaluation and cost effectiveness. • Develops procedures for collaborative/service integration projects. • Conducts/participates in multi-agency case consultations and staff orientation and training. • Supervises multi disciplinary staff such as Clinical Supervisor, Counselor, and Administrative Assistant. • Provides technical assistance to increase capacity of the community to problem solve, and assists in organizing services to meet the community's needs. • Develops and integrates new programs into agency administrative structure and service delivery system. • Interprets policies and procedures for staff. • Ensures compliance with laws, regulations and professional standards. • Prepares or directs the preparation of a variety of narrative and statistical reports. • Evaluates and recommends staffing levels. • Plans, organizes, assigns, reviews, and evaluates the work of assigned staff. • Prepares and submits funding proposals. • Writes grants, planning documents and program effectiveness reports, and ensures that the grant requirements are understood and met by appropriate staff. • Prepares and justifies budget requests, and ensures Division operates within budget. • Analyzes and interprets proposed and enacted legislation and regulations. • Recommends and implements new/revised policies, programs and procedures. • Represents the program/department to the community, other agencies and service providers, the City Council and other appropriate legislative bodies. • Develops and implements a service marketing program. • Participates in service team program planning and policy formulations. • Assists in establishment of goals and evaluating Division services. • Provides staff support for relevant Advisory Boards, Commissions, or Committees. • Works in close collaboration with other management staff to ensure that clinical issues are performed within a team orientation. • Works collaboratively with non-profit organizations in the Community including County and State level regional bodies and taskforces. Youth & Family Services Assignment: • Plans, organizes, and manages counseling and psychotherapy services provided at multiple sites including schools and the Fremont Police Department. • Designs and directs implementation of a system of services to meet program/community mental health needs. • Serves as an advocate on behalf of families of all kinds such as families where young persons are being raised. Aging & Family Services Assignment: • Plans, organizes, and manages social work and counseling services. • Designs and directs implementation of programs such as Pathways to Positive Aging to meet program and community needs. • Serves as an advocate on behalf of families of all kinds such as families with dependent older adults and grandparents raising grandchildren. • Establishes and maintains a continuum of programs and services for older adults: o Services for Well Elderly including: Oversees operations at the Multi-Service Senior Center(s); develops and implements operational policies and procedures; identifies program needs and develops and oversees implementation of a variety of programs and services targeted to the needs of older adults; reviews existing programs for immediacy and applicability, directing revision as appropriate; coordinates programs with other agencies; provides effective problem assessment and client complaint response. o Services for Frail Elderly including: Develops and implements operational policies and procedures for service coordination among the Friendly Visitor, Companion for Life, Senior Peer Counseling, Para transit, and other City programs; monitors and evaluates program performance; reviews existing programs for immediacy and applicability, directing revision as appropriate; coordinates programs with other agencies; provides effective problem assessment and client complaint response. Family Resource Center Assignment: • Coordinates/oversees the Family Resource Center which is the center for multiple non-profit, State, County and City social service agencies which provide the following types of human services: o Employment one-stop and self-sufficiency program, mental health counseling and parental support services, public health, child care referrals, immigration services, domestic violence prevention, and youth employment opportunity services. o Staffing the Leadership Team and the Executive meetings. Marginal Functions • Other duties as assigned. Minimum Qualifications Knowledge, Skills and Abilities All Assignments: Knowledge of: Group dynamics, team building, and problem solving techniques; principles and practices of program planning and evaluation; professional standards related to specialty; legislative/regulatory analysis and community liaison practices; public administration; budgeting; program design/justification/evaluation and supervision; principles and practices of supervision. Ability to: Facilitate group interaction; develop and implement operational procedures; understand program objectives in relation to departmental goals; identify and analyze administrative problems and implement operational changes; evaluate program effectiveness; prepare budgets, funding proposals, grant requests and narrative and statistical reports using appropriate word processing and spreadsheet technology; develop and implement marketing and outreach programs; develop and implement customer satisfaction feedback systems; establish and maintain working relationships with individuals of diverse cultural and socio-economic backgrounds; work with representatives of community organizations, private service providers, state and other local government agencies; determine and evaluate levels of achievement and performance of staff and of the work unit; negotiate, develop and administer contractual agreements; implement affirmative action plan; determine course of action in stressful circumstances; manage complex budget with many funding streams; successfully work in and serve the needs of a diverse community. Youth & Family Services Assignment: Knowledge of: Youth and family counseling protocols; professional standards related to treatment of clients; the theories, principles, methods and techniques employed in the diagnosis and treatment of character and emotional problems; laws, regulations and practices governing the treatment of mental health clients. Ability to: Plan, organize and direct mental health programs and services; understand, interpret and explain laws, regulations and policies governing mental health services; comply with the laws, regulations and professional practices governing mental health program services and operations; supervise staff engaged in clinical and support activity. Aging & Family Services Assignment: Knowledge of: Human behavior and gerontology; professional standards related to individual and group behavior, human growth and development; family relationships; the theories, principles, methods and techniques employed in the field of social work with older adults; laws, regulations and practices governing programs for older adults. Ability to: Plan, organize and direct programming for older adults; facilitate group interaction; understand, interpret and explain laws, regulations and policies governing services for older adults; comply with the laws, regulations and professional practices governing older adult programs, services, and operations; supervise staff engaged in social work and support activity. Family Resource Center Assignment: Knowledge of: Social service delivery, intake and screening procedures, issues of client confidentiality and models of interagency collaboration; principles and processes for evaluating service delivery systems and continuous improvement; and dynamics of systems change; fundraising and financial management. Ability to: Plan, organize and direct service delivery of multiple social service agencies; facilitate and manage change in a collaborative and team building manner; motivate others and act as a cohesive force; and establish and maintain an effective working relationship with fellow employees at all levels of the organization; supervise staff engaged in FRC operations and support activity. Education/Experience Any combination of education and/or experience which has provided the knowledge, skills and abilities necessary to satisfactory job performance would be qualifying. A typical way to obtain the required knowledge, skills and abilities would be: Youth & Family Services Assignment: Possession of a master's degree from an accredited college or university in clinical psychology, social work, public health administration, public or hospital administration, and five years of progressively responsible experience providing human services, three years of which has been supervising professional staff. Aging & Family Services Assignment: Possession of a master's degree from an accredited college or university in social work, public health administration, public or hospital administration, counseling, rehabilitation, sociology or gerontology, and five years of progressively responsible experience providing human services, three years of which has been supervising professional staff. Family Resource Center Assignment: Possession of a master's degree from an accredited college or university in social services or human services, clinical psychology, social work, public health administration, public or hospital administration, and five years of progressively responsible experience in management of social or human services to families, three of which has been supervising professional staff. Licenses/Certificates/Special Requirements This classification requires the ability to travel independently within and outside of the City limits to fulfill the assigned duties and responsibilities. Incumbents must possess the physical and mental capacity to work under the conditions described in this document and to perform the duties required by their assigned position. Physical and Environmental Demands Rare = 66% Sitting: Frequent - in office, car, meetings Walking: Occasional Standing: Occasional - may be frequent for long presentations Bending (neck): Frequent - review papers Bending (waist): Occasional Squatting: Rare - access low drawers Climbing: Never Kneeling: Never Crawling: Never Jumping: Never Balancing: Never Twisting (neck): Occasional to frequent - during presentations/meetings Twisting (waist): Occasional Grasp - light (dominant hand): Occasional to frequent - papers/desk items Grasp - light (non-dominant): Occasional Grasp - firm (dominant hand): Rare - holding heavier items Grasp - firm (non-dominant): Rare Fine manipulation (dominant): Frequent - write/keyboard Fine manipulation (non-dominant): Occasional - keyboard Reach - at/below shoulder: Occasional Reach - above shoulder level: Rare Push/pull: Up to 10 lbs. Rare 11 to 25 lbs. Rare - wheeled equipment cart for community presentations 26 to 50 lbs. Never 51 to 75 lbs. Never 76 to 100 lbs. Never Over 100 lbs. Never Lifting: Up to 10 lbs. Occasional to frequent 11 to 25 lbs. Rare - laptop, projector 26 to 50 lbs. Rare - Audio/visual equipment, boxes of papers 40 lbs. 51 to 75 lbs. Never 76 to 100 lbs. Never Over 100 lbs. Never Carrying: Up to 10 lbs. Occasional 11 to 25 lbs. Rare 26 to 50 lbs. Rare 51 to 75 lbs. Never 76 to 100 lbs. Never Over 100 lbs. Never Coordination: Eye-hand: Required Eye-hand-foot Not required Driving: Required Vision: Acuity, near: Required Acuity, far: Required Depth perception: Required Accommodation: Required Color vision: Required Field of vision: Required Talking: Face-to-face contact: Required Verbal contact w/others: Required Public: Required Hearing: Normal conversation: Required Telephone communication: Required Earplugs required: Not required Work environment: Works indoors, works outdoors (to meetings), exposure to extreme hot or cold temperature (outdoors), exposure to slippery or uneven walking surfaces (outdoors), using computer monitor, works around others, works alone, works with others. Class Code: 6911 FLSA: Exempt EEOC Code: 1 Barg. Unit: FAME Probation: 12 months Rev. 04/09 The City of Fremont offers a comprehensive benefit package including general and holiday leave as well as medical, dental, vision, life, and long/short-term disability insurance. To view a summary of the benefits the City offers, please visit: City of Fremont Benefits Summary Closing Date/Time: Continuous
San Diego State University
5500 Campanile Drive, San Diego, CA 92182, USA
Position Summary This position, under the direct supervision of the Nursing Manager, will be called upon to perform administrative and clerical duties in support of student health center operations as well as a variety of standard medical assistance tasks. While working to assist medical providers, the employee is under the supervision of a licensed professional. Medical Assistants perform a variety of medical technical support services within their scope of practice, as defined by the Medical Board of California. Medical Assistants may perform only those duties authorized by their supervising physician/nurse practitioner who, in compliance with applicable state regulations, must be present in the facility when the Medical Assistant is performing specific procedures. Work assignments may involve other related activities and may be focused in one or more clinical departments within a student health center and may include any of the duties outlined for Clinical Assistants. This is a full-time (1.0 time-base), benefits eligible, temporary position scheduled to end on or before June 30, 2024 with the possibility of reappointment. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. This appointment is for an 11/12 pay-plan position. The incumbent works 11 months per year and is paid over 12 months, with June as the anticipated off month. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary The Office of the Vice President for Student Affairs and Campus Diversity is responsible for the coordination and development of student services and building the inclusive excellence of SDSU's staff and faculty at San Diego State University. Departments include, but not limited to, Assistant Deans for Student Affairs; Career Services; Center for Educational Partnerships, Outreach and Success; Communications Services; Counseling and Psychological Services; Educational Opportunity Programs and Ethnic Affairs; Financial Aid and Scholarships; Military Veterans Program; New Student and Parent Programs; Office of the Student Ombudsman; Residential Education; Resource Management; Student Ability Success Center; Student Health Services; Student Life and Leadership; Student Rights and Responsibilities; Testing Services Office; Well-being & Health Promotion; Cultural and Identity Centers; and programming related to Inclusive Excellence. Division of Student Affairs and Campus Diversity The Division works proactively to address systemic inequities through professional learning, community building, advocacy, policy recommendations and organizational structures, while facilitating an integrated vision and shared responsibility for prioritizing and advancing institutional goals. We aim to foster an affirming campus culture based on the core values of excellence, equity, diversity, belonging and inclusion through: Recruiting and retaining faculty and staff who are reflective of the diverse student body and communities served by SDSU, and recruiting students who are representative of the rich diversity of the region and the world; Fostering an environment that is welcoming, affirming, and empowering for students, faculty, staff and alumni of all backgrounds; Enhancing the career and educational pathways of a diverse student body, the faculty and staff; and Cultivating relationships with the local community that advance the well-being of diverse individuals and communities. Position upholds the Student Affairs and Campus Diversity Statement on Diversity, Equity, and Inclusion, specifically: “The Division of Student Affairs and Campus Diversity acknowledges and honors the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community’s diversity of traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of inclusive excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, and inclusion in our workplaces and society.” The Senior Associate Vice President for Student Affairs and Campus Diversity reports to the Vice President for Student Affairs and Campus Diversity. The Senior Associate Vice President serves as a lead executive officer in the Division. The Senior Associate Vice President is responsible for the direction and coordination of department programs/personnel as designated by the Vice President for the Student Affairs and Campus Diversity. The incumbent represents the interests of the Division on a day-to-day basis at the sub-Cabinet level and is responsible for the promotion of student development through a program of co-curricular activities and services to students. The Senior Associate Vice President is also responsible for the quality of the campus social, cultural and educational environment and the student services that enhance the University’s academic programs and the intellectual and personal development of students on the San Diego State University campus. Student Health Services offers primary medical care and health promotion to students of San Diego State University through a wide range of programs and services. Care is provided by board certified physicians, certified nurse practitioners and other medical staff including nurses, clinical laboratory scientists, x-ray technologists, medical assistants, and pharmacists. In addition to the basic medical care, Student Health Services offers health education, orthopedics, osteopathic manipulative treatment and psychiatry. The mission of SDSU Student Health Services is to provide high-quality, convenient, student- focused medical care in a safe and welcoming environment, actively partnering with our student- patients to help them achieve and maintain healthy lives in support of their personal and academic success. For more information regarding Student Health Services, click here . Education and Experience High school diploma or equivalent or combination of education and experience, which provides the required knowledge and abilities. While Medical Assistants are not certified, registered, or licensed in the State of California, the Medical Board of California requires that medical assistants complete specific types and hours of training to perform the duties outlined in their scope of practice. This training must be documented and a physician or other qualified teacher, as identified by the Medical Board of California, must certify in writing that the Medical Assistant has completed the training successfully. CSU-specific requirements are as follows: Most common, incumbents are required to possess a certificate of completion from an accredited and approved medical assisting program through the Department of Education or Bureau for Private Postsecondary Education within the Department of Consumer Affairs. In this case, the supervising CSU physician must verify competencies. OR At the discretion of the student health center director, an in-house campus-training program may be developed according to the guidelines established by the Medical Board of California. In this case, a CSU physician must document and certify in writing that the formal training and clinical practice hours required by the Medical Board of California to perform the duties of a Medical Assistant have been completed successfully. NOTE: If a Medical Assistant is performing phlebotomy outside the regular scope of practice, appropriate phlebotomy certification may be required by the State of California. Key Qualifications Progressively responsible professional experience with demonstrated evidence of administrative and clinical capability and the talent to carry out the responsibilities of this position. Possess computer skills in both practice management and electronic health records as well as e-mail and basic Microsoft Word and Excel. Ability to quickly process and match names and numbers. Ability to maintain patient confidentiality. Ability to independently implement routine clerical procedures and to trace and correct routine clerical recording and processing errors. Ability to understand typical office correspondence and to explain and clearly answer questions about routine manuals and procedural statements to students, the public and other employees. Licenses/Certifications Required Current AED/CPR certification. Compensation and Benefits Starting salary upon appointment is not expected to exceed $3,427 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $3,060 - $4,919 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on July 13, 2023. To receive full consideration, apply by July 12, 2023. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Beau Barron at bbarron3@sdsu.edu. Advertised: Jun 30 2023 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 07, 2024
Position Summary This position, under the direct supervision of the Nursing Manager, will be called upon to perform administrative and clerical duties in support of student health center operations as well as a variety of standard medical assistance tasks. While working to assist medical providers, the employee is under the supervision of a licensed professional. Medical Assistants perform a variety of medical technical support services within their scope of practice, as defined by the Medical Board of California. Medical Assistants may perform only those duties authorized by their supervising physician/nurse practitioner who, in compliance with applicable state regulations, must be present in the facility when the Medical Assistant is performing specific procedures. Work assignments may involve other related activities and may be focused in one or more clinical departments within a student health center and may include any of the duties outlined for Clinical Assistants. This is a full-time (1.0 time-base), benefits eligible, temporary position scheduled to end on or before June 30, 2024 with the possibility of reappointment. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. This appointment is for an 11/12 pay-plan position. The incumbent works 11 months per year and is paid over 12 months, with June as the anticipated off month. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary The Office of the Vice President for Student Affairs and Campus Diversity is responsible for the coordination and development of student services and building the inclusive excellence of SDSU's staff and faculty at San Diego State University. Departments include, but not limited to, Assistant Deans for Student Affairs; Career Services; Center for Educational Partnerships, Outreach and Success; Communications Services; Counseling and Psychological Services; Educational Opportunity Programs and Ethnic Affairs; Financial Aid and Scholarships; Military Veterans Program; New Student and Parent Programs; Office of the Student Ombudsman; Residential Education; Resource Management; Student Ability Success Center; Student Health Services; Student Life and Leadership; Student Rights and Responsibilities; Testing Services Office; Well-being & Health Promotion; Cultural and Identity Centers; and programming related to Inclusive Excellence. Division of Student Affairs and Campus Diversity The Division works proactively to address systemic inequities through professional learning, community building, advocacy, policy recommendations and organizational structures, while facilitating an integrated vision and shared responsibility for prioritizing and advancing institutional goals. We aim to foster an affirming campus culture based on the core values of excellence, equity, diversity, belonging and inclusion through: Recruiting and retaining faculty and staff who are reflective of the diverse student body and communities served by SDSU, and recruiting students who are representative of the rich diversity of the region and the world; Fostering an environment that is welcoming, affirming, and empowering for students, faculty, staff and alumni of all backgrounds; Enhancing the career and educational pathways of a diverse student body, the faculty and staff; and Cultivating relationships with the local community that advance the well-being of diverse individuals and communities. Position upholds the Student Affairs and Campus Diversity Statement on Diversity, Equity, and Inclusion, specifically: “The Division of Student Affairs and Campus Diversity acknowledges and honors the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community’s diversity of traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of inclusive excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, and inclusion in our workplaces and society.” The Senior Associate Vice President for Student Affairs and Campus Diversity reports to the Vice President for Student Affairs and Campus Diversity. The Senior Associate Vice President serves as a lead executive officer in the Division. The Senior Associate Vice President is responsible for the direction and coordination of department programs/personnel as designated by the Vice President for the Student Affairs and Campus Diversity. The incumbent represents the interests of the Division on a day-to-day basis at the sub-Cabinet level and is responsible for the promotion of student development through a program of co-curricular activities and services to students. The Senior Associate Vice President is also responsible for the quality of the campus social, cultural and educational environment and the student services that enhance the University’s academic programs and the intellectual and personal development of students on the San Diego State University campus. Student Health Services offers primary medical care and health promotion to students of San Diego State University through a wide range of programs and services. Care is provided by board certified physicians, certified nurse practitioners and other medical staff including nurses, clinical laboratory scientists, x-ray technologists, medical assistants, and pharmacists. In addition to the basic medical care, Student Health Services offers health education, orthopedics, osteopathic manipulative treatment and psychiatry. The mission of SDSU Student Health Services is to provide high-quality, convenient, student- focused medical care in a safe and welcoming environment, actively partnering with our student- patients to help them achieve and maintain healthy lives in support of their personal and academic success. For more information regarding Student Health Services, click here . Education and Experience High school diploma or equivalent or combination of education and experience, which provides the required knowledge and abilities. While Medical Assistants are not certified, registered, or licensed in the State of California, the Medical Board of California requires that medical assistants complete specific types and hours of training to perform the duties outlined in their scope of practice. This training must be documented and a physician or other qualified teacher, as identified by the Medical Board of California, must certify in writing that the Medical Assistant has completed the training successfully. CSU-specific requirements are as follows: Most common, incumbents are required to possess a certificate of completion from an accredited and approved medical assisting program through the Department of Education or Bureau for Private Postsecondary Education within the Department of Consumer Affairs. In this case, the supervising CSU physician must verify competencies. OR At the discretion of the student health center director, an in-house campus-training program may be developed according to the guidelines established by the Medical Board of California. In this case, a CSU physician must document and certify in writing that the formal training and clinical practice hours required by the Medical Board of California to perform the duties of a Medical Assistant have been completed successfully. NOTE: If a Medical Assistant is performing phlebotomy outside the regular scope of practice, appropriate phlebotomy certification may be required by the State of California. Key Qualifications Progressively responsible professional experience with demonstrated evidence of administrative and clinical capability and the talent to carry out the responsibilities of this position. Possess computer skills in both practice management and electronic health records as well as e-mail and basic Microsoft Word and Excel. Ability to quickly process and match names and numbers. Ability to maintain patient confidentiality. Ability to independently implement routine clerical procedures and to trace and correct routine clerical recording and processing errors. Ability to understand typical office correspondence and to explain and clearly answer questions about routine manuals and procedural statements to students, the public and other employees. Licenses/Certifications Required Current AED/CPR certification. Compensation and Benefits Starting salary upon appointment is not expected to exceed $3,427 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $3,060 - $4,919 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on July 13, 2023. To receive full consideration, apply by July 12, 2023. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Beau Barron at bbarron3@sdsu.edu. Advertised: Jun 30 2023 Pacific Daylight Time Applications close: Closing Date/Time:
CSU, Sacramento
6000 J Street, Sacramento, CA 95819, USA
Working Title: Director of Clinical Operations Classification Title: Administrator II Posting Details Priority Application Date (Posting will remain open until filled): Thursday, May 23, 2024 @ 11:55pm PDT Hiring Preference Not Applicable Position Summary Under the direction of the Senior Associate Vice President of Student Health & Counseling Services (SHCS), the Director is responsible for day-to-day management and supervision of all SHCS clinic & business operations. The Director provides leadership to ensure quality service is delivered that meets the evolving needs of our student population. The Director plays a key role in administrative oversight of the health center which includes services in urgent care, primary care, radiology, laboratory services, immunization clinic, integrated health information management, and billing, the Director is also responsible assisting with clinical input for sports medicine/athletic training. The Director ensures the fiscal management of the annual budget working with the Budget Analyst and Sr. AVP and in collaboration with the Medical Director, Counseling Director, Pharmacist in Charge, Associate Director of Campus Wellness, IT Consultant on the use of financial resources and shared budget. Additionally, the Director plays a key role in ongoing compliance and accreditations through AAAHC; other duties include but are not limited to accreditation, emergency preparedness, compliance with all State and Federal regulations, HIPAA, laboratory and x-ray regulations, risk management, procurement, assist with contracting with outside vendors, assessment of programs and services, employee health and ensures the proper maintenance and integrity of the electronic health record system. The Director supports and promotes a professional practice model that encourages collaboration and utilization of data for clinical and administrative operations and is expected to openly support, communicate, and work toward the mission of the department, division, and the university. FLSA : Exempt (Not eligible for overtime compensation) Anticipated Hiring Range : $10,500 per month - $12,500 per month CSU Classification Salary Range : $4,812 per month - $15,449 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 1 Recruitment Type : Regular (At-Will) Time Base : Full-Time Pay Plan : 12 months Work Hours : Monday - Friday; 8am - 5pm. Hours will vary based on operational needs. Department Information Student Health, Counseling Services & Wellness Services (SHCWS) embraces a holistic and collaborative approach to healthcare by offering urgent care, primary care, preventative services, wellness education, violence support services, and mental health, services to the Sacramento State campus community. SHCS is committed to providing quality care and service delivery and is accredited through the Accreditation Association for Ambulatory Health Care (AAAHC). Required Qualifications Position requires possession of a Master’s degree or higher, licensed in the State of California as a Registered Nurse or Nurse Practitioner/Physician Assistant. Requires 7 years of progressive management experience. Candidates must possess a thorough knowledge of administration, organizational development, personnel management, accreditation, strategic planning, budgeting, and facilities management in a healthcare setting. A successful incumbent must possess: An excellent understanding and experience in the management of a medical facility, preferably in an ambulatory care or college health environment. A thorough knowledge of the principles of management, fiscal operations, organizational and strategic planning, and human resources. The ability to lead and supervise the work of a diverse, multidisciplinary staff. The ability to perform independently and in solution-oriented ways. A positive customer service philosophy to both internal and external constituents. The ability to compile, prepare, write, and review error-free reports. Excellent verbal and written communication skills. The ability to understand and implement provisions of collective bargaining agreements and contracts. Experience and expertise in electronic medical records system management. Current ACLS and BLS certification. Conditions of Employment Ability to pass background check Preferred Qualifications Ten or more years’ experience in a management role in a large healthcare or ambulatory care setting. Expertise in using data for monitoring and improving operations, quality of care, and financial sustainability. Emergency Management Training. Required Licenses/Certifications State of California license as a Registered Nurse or Nurse Practitioner/Physician Assistant ACLS/BLS Certificate Documents Needed to Apply Resume (CV) & Cover Letter Copy of State of California license as a Registered Nurse or Nurse Practitioner/Physician Assistant ACLS/BLS Certificate Failure to upload required documentation may result in disqualification. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Eligibility Verification Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: May 02 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Apr 18, 2024
Working Title: Director of Clinical Operations Classification Title: Administrator II Posting Details Priority Application Date (Posting will remain open until filled): Thursday, May 23, 2024 @ 11:55pm PDT Hiring Preference Not Applicable Position Summary Under the direction of the Senior Associate Vice President of Student Health & Counseling Services (SHCS), the Director is responsible for day-to-day management and supervision of all SHCS clinic & business operations. The Director provides leadership to ensure quality service is delivered that meets the evolving needs of our student population. The Director plays a key role in administrative oversight of the health center which includes services in urgent care, primary care, radiology, laboratory services, immunization clinic, integrated health information management, and billing, the Director is also responsible assisting with clinical input for sports medicine/athletic training. The Director ensures the fiscal management of the annual budget working with the Budget Analyst and Sr. AVP and in collaboration with the Medical Director, Counseling Director, Pharmacist in Charge, Associate Director of Campus Wellness, IT Consultant on the use of financial resources and shared budget. Additionally, the Director plays a key role in ongoing compliance and accreditations through AAAHC; other duties include but are not limited to accreditation, emergency preparedness, compliance with all State and Federal regulations, HIPAA, laboratory and x-ray regulations, risk management, procurement, assist with contracting with outside vendors, assessment of programs and services, employee health and ensures the proper maintenance and integrity of the electronic health record system. The Director supports and promotes a professional practice model that encourages collaboration and utilization of data for clinical and administrative operations and is expected to openly support, communicate, and work toward the mission of the department, division, and the university. FLSA : Exempt (Not eligible for overtime compensation) Anticipated Hiring Range : $10,500 per month - $12,500 per month CSU Classification Salary Range : $4,812 per month - $15,449 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 1 Recruitment Type : Regular (At-Will) Time Base : Full-Time Pay Plan : 12 months Work Hours : Monday - Friday; 8am - 5pm. Hours will vary based on operational needs. Department Information Student Health, Counseling Services & Wellness Services (SHCWS) embraces a holistic and collaborative approach to healthcare by offering urgent care, primary care, preventative services, wellness education, violence support services, and mental health, services to the Sacramento State campus community. SHCS is committed to providing quality care and service delivery and is accredited through the Accreditation Association for Ambulatory Health Care (AAAHC). Required Qualifications Position requires possession of a Master’s degree or higher, licensed in the State of California as a Registered Nurse or Nurse Practitioner/Physician Assistant. Requires 7 years of progressive management experience. Candidates must possess a thorough knowledge of administration, organizational development, personnel management, accreditation, strategic planning, budgeting, and facilities management in a healthcare setting. A successful incumbent must possess: An excellent understanding and experience in the management of a medical facility, preferably in an ambulatory care or college health environment. A thorough knowledge of the principles of management, fiscal operations, organizational and strategic planning, and human resources. The ability to lead and supervise the work of a diverse, multidisciplinary staff. The ability to perform independently and in solution-oriented ways. A positive customer service philosophy to both internal and external constituents. The ability to compile, prepare, write, and review error-free reports. Excellent verbal and written communication skills. The ability to understand and implement provisions of collective bargaining agreements and contracts. Experience and expertise in electronic medical records system management. Current ACLS and BLS certification. Conditions of Employment Ability to pass background check Preferred Qualifications Ten or more years’ experience in a management role in a large healthcare or ambulatory care setting. Expertise in using data for monitoring and improving operations, quality of care, and financial sustainability. Emergency Management Training. Required Licenses/Certifications State of California license as a Registered Nurse or Nurse Practitioner/Physician Assistant ACLS/BLS Certificate Documents Needed to Apply Resume (CV) & Cover Letter Copy of State of California license as a Registered Nurse or Nurse Practitioner/Physician Assistant ACLS/BLS Certificate Failure to upload required documentation may result in disqualification. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Eligibility Verification Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: May 02 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Marketing Statement Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program. Job Summary Please note job posting has been updated as of April 24, 2024 Pay Rate Non-Rep Payband N11 Starting Annual Salary: $148,935.00 (Minimum) - $225,638.00 (Maximum) *Starting negotiable annual salary will be between $148,935.00 - $196,259.44 to commensurate with education and experience. Reports To Assistant Chief Mechanical Officer Current Assignment Under the direction of the Assistant Chief Mechanical Officer of Rolling Stock and Shops, the Superintendent of Rolling Stock & Shops will be primarily responsible for managing and directing operations of an assigned rolling stock maintenance primary shop, Component Repair Shop, or the Vehicle Trouble Desk at Operation Control Center. The primary shops are in Richmond, Daly City, Concord, and Hayward. The Vehicle Trouble Desk offices are in Oakland. Component Repair Shops are at the new Hayward Maintenance Complex (HMC). BART Rolling Stock and Shops has an ISO 9001:2015 quality certification and current maintains a fleet of 820+ rail car vehicles and expects to increase the count to 1,200 within the next three years. Primary shops Primary Shops conduct rail car maintenance and modifications, rolling stock inspections, cleaning, preventive maintenance, corrective maintenance, electrical and mechanical repair of revenue service vehicles in a specified shop. The Superintendent works closely with vehicle maintenance engineering and Production Support staff to coordinate and complete activities to maximize vehicle reliability and provide the necessary number of vehicles available for revenue service. The Superintendent works closely with Vehicle Maintenance Engineering and Production Support staff to develop effective solutions to transit vehicle maintenance and reliability problems. Component Repair Shops (CRS) CRS is divided into two shops: Electrical Mechanical Repair Shop (EMRS), Electronic Repair Shop (ERS). Rather than outsource the repair and overhaul of the revenue vehicle components and parts, CRS staff, repairs / overhauls the revenue vehicle components in house, i.e. trucks, axles, gearboxes, traction motors, brake calipers, HVAC, air compressors, door operators, hydraulic components, electrical equipment, electronic equipment related to the revenue vehicle as well as other components by taking pride of ownership, supporting all primary shops/other departments with their needs by producing quality and reliable components with great results at the car level, ultimately providing a safe and reliable product to our patrons. As a certified by the Association of American Railroads Quality 5000 Compliance program, BART maintains a standard in Overhaul, Repair, and Assembly of bogies and all is components, i.e., wheels, gearboxes, traction motors, axles, wheel press, to include wheel lathe, etc. Vehicle Trouble Desk The Vehicle Trouble Desk mitigates rail car malfunctions and service delays while the rail cars are on mainline. The Superintendent of the VTD directs daily mainline technical activities in support of the district’s revenue operation including strategic location of technicians and advising train operators, train controller and wayside personnel to limit vehicle-caused delays. The Superintendent also serves as the principal liaison to the Transportation Department for service delivery and integrates Rolling Stock and Shops efforts with Transportation service delivery requirements including coordination and management of fleet-wide modification campaigns, car, and fleet balancing, and maintains vehicle operating hours budget (hours per vehicle, per fleet. The Superintendent of Rolling Stock and Shops, in each location, will also be responsible for coordinating assigned activities with other divisions, departments, and outside agencies, etc., providing highly responsible and complex administrative support to the Assistant Chief Mechanical Officer and performs related duties as assigned. Selection Process Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes. The selection process for this position may include a skills/performance demonstration, a written examination, and a panel and/or individual interview. The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S; pass a pre-employment medical examination which may include a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations). Examples of Duties Manages and oversees the activities and operations of the Rolling Stock Maintenance Division including the safe and quality preventive maintenance, repair, modification, and inspection of fixed rail transit vehicles. Responsible for effective service delivery, incident management, service recovery and corrective actions. 2. Manages and participates in the development and implementation of goals, objectives, policies, and priorities for assigned programs; recommends and administers policies and procedures; assures adherence to department goals and objectives and enforce policy, rules, and procedures. 3. Monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; recommends, within departmental policy, appropriate service and staffing levels. 4. Plans, directs, coordinates, and reviews the work plan for assigned staff; assigns work activities, projects, and programs; reviews and evaluates work products, methods, and procedures; meets with staff to identify and resolve problems. 5. Works closely with maintenance engineering and technical support staff to develop effective solutions to transit vehicle maintenance, reliability, and obsolescence problems. 6. Investigates accidents, unusual occurrences, and grievance issues; determines root cause, develops and implements resolutions or corrective actions, and applies appropriate labor agreement provisions. 7. Ensures compliance with applicable CPUC, EPA, OSHA, water district, sanitary district, fire department, and other regulatory agency rules and regulations. 8. Selects, trains, motivates, and evaluates maintenance personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures. 9. Participates in the development of and manages the shop's annual budget; participates in the forecast of funds needed for staffing, equipment, materials, and supplies; monitors and approves expenditures; implements adjustments. 10. Serves as the liaison for the assigned maintenance shop with other divisions, departments, and outside agencies; negotiates and resolves sensitive and controversial issues. 11. Serves as staff on a variety of boards, commissions, and committees; prepares and presents staff reports and other necessary correspondence. 12. Conducts a variety of organizational studies, investigations, and operational studies; recommends modifications to maintenance programs, policies, and procedures as appropriate. 13. Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of fixed rail transit vehicle maintenance. 14. Responds to and resolves difficult and sensitive citizen inquiries and complaints. 15. Responsible for employee attendance and pay approvals. Minimum Qualifications Education : Possession of a bachelor’s degree in business administration, Engineering, or a closely related field from an accredited college or university. Experience : The equivalent of six (6) years of full-time verifiable professional experience in revenue rail transit vehicle maintenance, which must have included at least two (2) years of management experience. Other Requirements : Responsibility for revenue vehicle and shop problems 24 hours, 7 days per week on-call. May be required to work shifts of varying hours, days off, and duty assignments on a short notice as required by management. Ensures coordination of emergency response team during unforeseen circumstances. Substitution : Additional experience as outlined above may be substituted for the education on a year-for-year basis. A college degree is preferred. Knowledge and Skills Knowledge of : Principles, practices, methods, materials, tools, and equipment used in the preventive maintenance of fixed rail transit vehicles Operational characteristics, services, and activities of a fixed rail transit vehicle maintenance program including preventive maintenance, warranty administration, and quality control Principles and practices of transit vehicle maintenance program development and administration Principles and practices of budget preparation and administration Principles of supervision, training, and performance evaluation Occupational hazards and standard safety practices including OSHA and environmental rules and regulations Related Federal, State and local laws, codes, and regulations Typical provisions of public transit union labor agreement Principles of supervision, training, motivation, counseling, and public relations Principles and practices of Lean, ISO 9001, and the Association of American Railroads Skill/Ability in : Overseeing and participating in the management of a comprehensive revenue rail transit vehicle maintenance program, including preventive maintenance, warranty administration, and quality control Supervising, training, evaluating, mentoring, and motivating staff in a labor union environment Planning and scheduling rail transit vehicle maintenance inspection and repair operation Establishing and maintaining effective working relationships with those contacted in the course of the work Effectively utilizing all available resources Investigating, resolving rail transit vehicle incidents, accidents, and malfunctions Participating in the development and administration of division goals, objectives, and procedures Preparing and administering large program budgets Preparing clear and concise administrative and financial reports Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and implementing recommendations in support of goals Researching, analyzing, and evaluating new service delivery methods and techniques Ensuring compliance with applicable CPUC, EPA, OSHA and other mandated rules and regulations Interpreting and applying Federal, State, and local policies, laws, and regulations Communicating clearly and concisely, both orally and in writing Interpreting and applying laws, rules, regulations, and labor contract provisions Equal Employment Opportunity GroupBox1 The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws. The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov . Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs . The San Francisco Bay Area Rapid Transit District (BART) prides itself in offering best in class benefits packages to employees of the District. Currently, the following benefits may be available to employees in this job classification. Highlights Medical Coverage (or $350/month if opted out) Dental Coverage Vision Insurance (Basic and Enhanced Plans Available) Retirement Plan through the CA Public Employees’ Retirement System (CalPERS) 2% @ 55 (Classic Members) 2% @ 62 (PEPRA Members) 3% at 50 (Safety Members - Classic) 2.7% @ 57 (Safety Members - PEPRA) Reciprocity available for existing members of many other public retirement systems (see BART website and/or CalPERS website for details) Money Purchase Pension Plan (in-lieu of participating in Social Security tax) 6.65% employer contribution up to annual maximum of $1,868.65 Deferred Compensation & Roth 457 Sick Leave Accruals (12 days per year) Vacation Accruals (3-6 weeks based on time worked w/ the District) Holidays: 9 observed holidays and 5 floating holidays Life Insurance w/ ability to obtain additional coverage Accidental Death and Dismemberment (AD&D) Insurance Survivor Benefits through BART Short-Term Disability Insurance Long-Term Disability Insurance Flexible Spending Accounts: Health and Dependent Care Commuter Benefits Free BART Passes for BART employees and eligible family members. Closing Date/Time: Continuous
Mar 20, 2024
Full Time
Marketing Statement Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program. Job Summary Please note job posting has been updated as of April 24, 2024 Pay Rate Non-Rep Payband N11 Starting Annual Salary: $148,935.00 (Minimum) - $225,638.00 (Maximum) *Starting negotiable annual salary will be between $148,935.00 - $196,259.44 to commensurate with education and experience. Reports To Assistant Chief Mechanical Officer Current Assignment Under the direction of the Assistant Chief Mechanical Officer of Rolling Stock and Shops, the Superintendent of Rolling Stock & Shops will be primarily responsible for managing and directing operations of an assigned rolling stock maintenance primary shop, Component Repair Shop, or the Vehicle Trouble Desk at Operation Control Center. The primary shops are in Richmond, Daly City, Concord, and Hayward. The Vehicle Trouble Desk offices are in Oakland. Component Repair Shops are at the new Hayward Maintenance Complex (HMC). BART Rolling Stock and Shops has an ISO 9001:2015 quality certification and current maintains a fleet of 820+ rail car vehicles and expects to increase the count to 1,200 within the next three years. Primary shops Primary Shops conduct rail car maintenance and modifications, rolling stock inspections, cleaning, preventive maintenance, corrective maintenance, electrical and mechanical repair of revenue service vehicles in a specified shop. The Superintendent works closely with vehicle maintenance engineering and Production Support staff to coordinate and complete activities to maximize vehicle reliability and provide the necessary number of vehicles available for revenue service. The Superintendent works closely with Vehicle Maintenance Engineering and Production Support staff to develop effective solutions to transit vehicle maintenance and reliability problems. Component Repair Shops (CRS) CRS is divided into two shops: Electrical Mechanical Repair Shop (EMRS), Electronic Repair Shop (ERS). Rather than outsource the repair and overhaul of the revenue vehicle components and parts, CRS staff, repairs / overhauls the revenue vehicle components in house, i.e. trucks, axles, gearboxes, traction motors, brake calipers, HVAC, air compressors, door operators, hydraulic components, electrical equipment, electronic equipment related to the revenue vehicle as well as other components by taking pride of ownership, supporting all primary shops/other departments with their needs by producing quality and reliable components with great results at the car level, ultimately providing a safe and reliable product to our patrons. As a certified by the Association of American Railroads Quality 5000 Compliance program, BART maintains a standard in Overhaul, Repair, and Assembly of bogies and all is components, i.e., wheels, gearboxes, traction motors, axles, wheel press, to include wheel lathe, etc. Vehicle Trouble Desk The Vehicle Trouble Desk mitigates rail car malfunctions and service delays while the rail cars are on mainline. The Superintendent of the VTD directs daily mainline technical activities in support of the district’s revenue operation including strategic location of technicians and advising train operators, train controller and wayside personnel to limit vehicle-caused delays. The Superintendent also serves as the principal liaison to the Transportation Department for service delivery and integrates Rolling Stock and Shops efforts with Transportation service delivery requirements including coordination and management of fleet-wide modification campaigns, car, and fleet balancing, and maintains vehicle operating hours budget (hours per vehicle, per fleet. The Superintendent of Rolling Stock and Shops, in each location, will also be responsible for coordinating assigned activities with other divisions, departments, and outside agencies, etc., providing highly responsible and complex administrative support to the Assistant Chief Mechanical Officer and performs related duties as assigned. Selection Process Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes. The selection process for this position may include a skills/performance demonstration, a written examination, and a panel and/or individual interview. The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S; pass a pre-employment medical examination which may include a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations). Examples of Duties Manages and oversees the activities and operations of the Rolling Stock Maintenance Division including the safe and quality preventive maintenance, repair, modification, and inspection of fixed rail transit vehicles. Responsible for effective service delivery, incident management, service recovery and corrective actions. 2. Manages and participates in the development and implementation of goals, objectives, policies, and priorities for assigned programs; recommends and administers policies and procedures; assures adherence to department goals and objectives and enforce policy, rules, and procedures. 3. Monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; recommends, within departmental policy, appropriate service and staffing levels. 4. Plans, directs, coordinates, and reviews the work plan for assigned staff; assigns work activities, projects, and programs; reviews and evaluates work products, methods, and procedures; meets with staff to identify and resolve problems. 5. Works closely with maintenance engineering and technical support staff to develop effective solutions to transit vehicle maintenance, reliability, and obsolescence problems. 6. Investigates accidents, unusual occurrences, and grievance issues; determines root cause, develops and implements resolutions or corrective actions, and applies appropriate labor agreement provisions. 7. Ensures compliance with applicable CPUC, EPA, OSHA, water district, sanitary district, fire department, and other regulatory agency rules and regulations. 8. Selects, trains, motivates, and evaluates maintenance personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures. 9. Participates in the development of and manages the shop's annual budget; participates in the forecast of funds needed for staffing, equipment, materials, and supplies; monitors and approves expenditures; implements adjustments. 10. Serves as the liaison for the assigned maintenance shop with other divisions, departments, and outside agencies; negotiates and resolves sensitive and controversial issues. 11. Serves as staff on a variety of boards, commissions, and committees; prepares and presents staff reports and other necessary correspondence. 12. Conducts a variety of organizational studies, investigations, and operational studies; recommends modifications to maintenance programs, policies, and procedures as appropriate. 13. Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of fixed rail transit vehicle maintenance. 14. Responds to and resolves difficult and sensitive citizen inquiries and complaints. 15. Responsible for employee attendance and pay approvals. Minimum Qualifications Education : Possession of a bachelor’s degree in business administration, Engineering, or a closely related field from an accredited college or university. Experience : The equivalent of six (6) years of full-time verifiable professional experience in revenue rail transit vehicle maintenance, which must have included at least two (2) years of management experience. Other Requirements : Responsibility for revenue vehicle and shop problems 24 hours, 7 days per week on-call. May be required to work shifts of varying hours, days off, and duty assignments on a short notice as required by management. Ensures coordination of emergency response team during unforeseen circumstances. Substitution : Additional experience as outlined above may be substituted for the education on a year-for-year basis. A college degree is preferred. Knowledge and Skills Knowledge of : Principles, practices, methods, materials, tools, and equipment used in the preventive maintenance of fixed rail transit vehicles Operational characteristics, services, and activities of a fixed rail transit vehicle maintenance program including preventive maintenance, warranty administration, and quality control Principles and practices of transit vehicle maintenance program development and administration Principles and practices of budget preparation and administration Principles of supervision, training, and performance evaluation Occupational hazards and standard safety practices including OSHA and environmental rules and regulations Related Federal, State and local laws, codes, and regulations Typical provisions of public transit union labor agreement Principles of supervision, training, motivation, counseling, and public relations Principles and practices of Lean, ISO 9001, and the Association of American Railroads Skill/Ability in : Overseeing and participating in the management of a comprehensive revenue rail transit vehicle maintenance program, including preventive maintenance, warranty administration, and quality control Supervising, training, evaluating, mentoring, and motivating staff in a labor union environment Planning and scheduling rail transit vehicle maintenance inspection and repair operation Establishing and maintaining effective working relationships with those contacted in the course of the work Effectively utilizing all available resources Investigating, resolving rail transit vehicle incidents, accidents, and malfunctions Participating in the development and administration of division goals, objectives, and procedures Preparing and administering large program budgets Preparing clear and concise administrative and financial reports Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and implementing recommendations in support of goals Researching, analyzing, and evaluating new service delivery methods and techniques Ensuring compliance with applicable CPUC, EPA, OSHA and other mandated rules and regulations Interpreting and applying Federal, State, and local policies, laws, and regulations Communicating clearly and concisely, both orally and in writing Interpreting and applying laws, rules, regulations, and labor contract provisions Equal Employment Opportunity GroupBox1 The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws. The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov . Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs . The San Francisco Bay Area Rapid Transit District (BART) prides itself in offering best in class benefits packages to employees of the District. Currently, the following benefits may be available to employees in this job classification. Highlights Medical Coverage (or $350/month if opted out) Dental Coverage Vision Insurance (Basic and Enhanced Plans Available) Retirement Plan through the CA Public Employees’ Retirement System (CalPERS) 2% @ 55 (Classic Members) 2% @ 62 (PEPRA Members) 3% at 50 (Safety Members - Classic) 2.7% @ 57 (Safety Members - PEPRA) Reciprocity available for existing members of many other public retirement systems (see BART website and/or CalPERS website for details) Money Purchase Pension Plan (in-lieu of participating in Social Security tax) 6.65% employer contribution up to annual maximum of $1,868.65 Deferred Compensation & Roth 457 Sick Leave Accruals (12 days per year) Vacation Accruals (3-6 weeks based on time worked w/ the District) Holidays: 9 observed holidays and 5 floating holidays Life Insurance w/ ability to obtain additional coverage Accidental Death and Dismemberment (AD&D) Insurance Survivor Benefits through BART Short-Term Disability Insurance Long-Term Disability Insurance Flexible Spending Accounts: Health and Dependent Care Commuter Benefits Free BART Passes for BART employees and eligible family members. Closing Date/Time: Continuous
SOUTH COAST AQMD
Diamond Bar, California, United States
SOUTH COAST AQMD AND JOB OVERVIEW If you are a current or former foster youth looking for employment, apply for this internship opportunity today! SPECIAL REQUIREMENTS : Current enrollment in, completion of, or current or past eligibility for a California County Department of Children and Family Services' and Probation Department's Independent Living Program; or Current enrollment in the Department of Public Works' and Probation Department's Youth Opportunity Program; or Current participation in a nonprofit organization program that provides young adults emancipated from a state or local foster care system with job training and career development. ABOUT South Coast AQMD South Coast Air Quality Management District (South Coast AQMD) is one of the largest and most technologically sophisticated environmental regulatory agencies in the Nation. We serve a four-county region that includes large areas of Los Angeles, Orange, Riverside and San Bernardino counties, including the Coachella Valley, which is home to more than 17 million people. South Coast AQMD's headquarters is located in Diamond Bar, 30 miles east of downtown Los Angeles, at the junction of the 57 and 60 freeways. With a highly diverse "Clean Air Team" of over 750 employees, an annual budget of $162.6 million, and a state-of-the-art air quality laboratory, our mission is to ensure clean air and a healthy environment. South Coast AQMD is an organization you can be proud to work for -- we make a difference in the quality of life in Southern California! NOTE : These positions have very specific qualifications that must be met to be eligible to apply. See Special Requirements section before completing an application. If you meet the requirements, this is an excellent opportunity that could lead to a great career! ABOUT CAREER DEVELOPMENT INTERNS (CDI) : This is a multi-position, training-level class. Incumbents participate in entry-level work in a training capacity in one of the following job classifications: Fleet Services Worker I, General Maintenance Helper, Mail Subscription Services Clerk, Office Assistant, Print Shop Duplicator, or Stock Clerk. CDIs participate in a structured on-the-job training assignment in preparation for successful progression into one of the above jobs. Such jobs are not guaranteed, as they are only filled through competitive processes. CDI assignments are limited, and are not to exceed three years. Incumbents are expected to gain valuable competitive experience, knowledge, skills and abilities as they engage in the following essential job functions: EXAMPLE OF DUTIES Fleet Services Worker: Under close supervision, may remove and replace oil filters, air filters, hoses, fan belts, light bulbs, windshield wipers, or other vehicle accessories, as needed; dispense fuel to fleet and rideshare vehicles and controls the parking of vehicles in South Coast AQMD parking lots; load and unload vehicles operated; sort and route mail and do clerical work as required; clean automotive compound area; keep records and make reports; ensure vehicles are checked and serviced. General Maintenance Helper: Under close supervision, may assist others in the repair of machinery and equipment and may perform less difficult tasks independently; assist in the installation and maintenance of electrical equipment such as generators, motors, transformers, switches, controls and circuits; set up machinery and tools and prepares work sites; move materials, equipment and machinery; assist in the construction and repair of structures and fixtures, painting, and installation of hardware. Mail/Subscription Services Clerk: Under close supervision, may collect and deliver United States, private carrier, and intra-South Coast AQMD mail, correspondence, packages, and other materials according to established procedures and routes; sort, weigh, and determine means of mail delivery for outgoing mail and packages; pack or unpack materials; operate, maintain, and monitor postage meter machines, electronic scales, and other equipment; operate labeling and printing equipment when preparing mailing labels; assemble and insert materials for mailing; may operate a computer or word processor while making additions, deletions, and other modifications to mailing lists; research mailing list databases and compile new lists for targeted mailings. Office Assistant : Under close supervision, may type letters, reports, charts, tables, case records, vouchers, or similar documents; proofread finished copy to correct grammar, punctuation, and spelling; process a variety of documents according to established policies and procedures; refer difficult or technical inquiries to other staff; file documents; prepare, arrange, index, cross file and maintain computerized and manual records, logs, rosters and registers; compile data for general information purposes and individual requests for special reports and projects by extracting and/or tabulating information from a variety of sources and predetermined forms or procedures; answer telephone and route incoming calls; direct individuals to appropriate offices and staff; receive, open, and time stamp mail; sort and log correspondence; deliver and pick up various materials, stuff envelopes, and assemble packages for mailing; provide a variety of basic, administrative support duties for management and supervisory personnel, as directed. Print Shop Duplicator : Under close supervision, may set up and operate computer-controlled duplicating equipment in the production of forms, notices, reports, maps, specifications and other materials, utilizing various sizes and weights of paper, large solids, continuous tone, half-tone and line work; provide advice regarding format, layout, and machine capabilities and alternative methods of duplication; clean, lubricate, adjust and make minor repairs to equipment; perform related work, such as collating, binding, cutting, trimming, padding and punching; operate other types of duplicating equipment. Stock Clerk : Under close supervision, may stock inventory supply items on shelves or in bins; receive, stock or store supplies, furniture, and equipment; assemble and complete requisition orders; deliver and distribute supplies, equipment, and furniture to various divisions and offices; receive supplies, equipment, and furniture delivered from vendors; move items to the stockroom and warehouse; assist in the inventory and tagging of fixed assets; assist in the disposition of surplus equipment; prepare and maintain records pertaining to the receipt, storage, and distribution of supplies, furniture, and equipment; inventory and reorder stockroom supplies as directed. All Classes: May perform other related duties as required or assigned. MINIMUM AND DESIRABLE QUALIFICATIONS SPECIAL REQUIREMENTS : Current enrollment in, completion of, or current or past eligibility for a California County Department of Children and Family Services' and Probation Department's Independent Living Program; or current enrollment in the Department of Public Works' and Probation Department's Youth Opportunity Program; or current participation in a nonprofit organization program that provides young adults emancipated from a state or local foster care system with job training and career development. NOTE : To be considered for this position, you must attach to your application, documentation to validate that you are or were in a Foster Care Program though a County, State, or private agency (under contract) and check the appropriate boxes in the supplemental questionnaire. Preparation : Education, knowledge, skills, training OR experience that would demonstrate the capacity to learn and perform the essential duties of an Office Assistant. Driver's License: Some positions in this classification, depending upon assignment, require possession of a valid California Class C Driver's License to perform job-related essential functions. Candidates offered these positions would be required to show proof of a driver's license before appointment. Some applicants for this position will be required to present a copy of his/her driving record from the California State Department of Motor Vehicles before being appointed. License must not be suspended, restricted, or revoked. An applicant whose driving record shows significant moving violations, and/or at fault accidents, may not be appointed to position that would require operation of a motor vehicle while on duty. Americans with Disabilities Act of 1990 : All positions are open to qualified men and women. Pursuant to the Americans with Disabilities Act of 1990, persons with disabilities who believe they need reasonable accommodation, or help in order to apply for a position, may contact the Human Resources Manager over Recruitment and Selection for assistance. OTHER IMPORTANT INFORMATION Applications will first be screened for candidates who meet the SPECIAL REQUIREMENTS (above) and for applicants who meet minimum qualifications AND demonstrate the most competitive or directly transferable experience. Such candidates may be invited to a written multiple-choice examination; performance-based skills testing to evaluate ability to read and follow instructions; and/or other tests deemed appropriate. Based on their performance in the above tests, the most competitively qualified candidates will be advanced to a Qualifications Appraisal Panel interview, from which a list of eligible candidates will be created. The final step in the selection process will be a placement interview of eligible candidates. South Coast AQMD reserves the right to modify the selection process, as needed, based upon the qualifications and numbers of applications. Job applications must be completely filled out; a resume cannot be substituted for the required application. Your application will be reviewed very carefully, and only those who appear to have the best qualifications will be invited to continue in the selection process. Meeting the minimum requirements does not guarantee an invitation to further testing. Please call Human Resources at least one week in advance if you might need an accommodation at any time during the selection process. If you have any questions regarding this recruitment, contact the Human Resources Department at (909) 396-2800. CAREER DEVELOPMENT INTERN BENEFIT DESCRIPTION Monthly Benefit Allotment $1,401, to purchase medical, dental, and life insurance, with unused portion paid to you as cash Medical Health Plans Blue Shield PPO Blue Shield PPO Savings Plus 2250 (High Deductible Plan) Blue Shield HMO Kaiser HMO Kaiser HSA HMO 1500 (High Deductible Plan) Dental Plans Delta Dental (without orthodontic benefits) Delta Dental (with orthodontic benefits for children only) DeltaCare (PMI) Dental Vision Plan Medical Eye Services (MES) - Optional Life Insurance $10,000 Term Life Insurance (Optional additional life insurance, paid by you, at 1X, 2X, or 3X your salary) Employee Assistance Program (EAP) Administered by MHN; Provides 3 employer-paid counseling sessions per event, as well as a variety of work and home life support services Employee-PaidAccidental Death & Dismemberment Optional Section 125 Optional Plans (Medical Reimbursement; Dependent Care) Work Schedule Four 10-hour days, Tuesday through Friday Holidays 12 paid holidays per year Sick Leave 100 hours per year Other Leaves Bereavement; Catastrophic; Jury Duty; Military; Witness Deferred Compensation (457 Plan) Optional (Employee may contribute up to the IRS maximum) 12/07/2021 Closing Date/Time: 6/30/2024 11:59 PM Pacific
Mar 08, 2024
SOUTH COAST AQMD AND JOB OVERVIEW If you are a current or former foster youth looking for employment, apply for this internship opportunity today! SPECIAL REQUIREMENTS : Current enrollment in, completion of, or current or past eligibility for a California County Department of Children and Family Services' and Probation Department's Independent Living Program; or Current enrollment in the Department of Public Works' and Probation Department's Youth Opportunity Program; or Current participation in a nonprofit organization program that provides young adults emancipated from a state or local foster care system with job training and career development. ABOUT South Coast AQMD South Coast Air Quality Management District (South Coast AQMD) is one of the largest and most technologically sophisticated environmental regulatory agencies in the Nation. We serve a four-county region that includes large areas of Los Angeles, Orange, Riverside and San Bernardino counties, including the Coachella Valley, which is home to more than 17 million people. South Coast AQMD's headquarters is located in Diamond Bar, 30 miles east of downtown Los Angeles, at the junction of the 57 and 60 freeways. With a highly diverse "Clean Air Team" of over 750 employees, an annual budget of $162.6 million, and a state-of-the-art air quality laboratory, our mission is to ensure clean air and a healthy environment. South Coast AQMD is an organization you can be proud to work for -- we make a difference in the quality of life in Southern California! NOTE : These positions have very specific qualifications that must be met to be eligible to apply. See Special Requirements section before completing an application. If you meet the requirements, this is an excellent opportunity that could lead to a great career! ABOUT CAREER DEVELOPMENT INTERNS (CDI) : This is a multi-position, training-level class. Incumbents participate in entry-level work in a training capacity in one of the following job classifications: Fleet Services Worker I, General Maintenance Helper, Mail Subscription Services Clerk, Office Assistant, Print Shop Duplicator, or Stock Clerk. CDIs participate in a structured on-the-job training assignment in preparation for successful progression into one of the above jobs. Such jobs are not guaranteed, as they are only filled through competitive processes. CDI assignments are limited, and are not to exceed three years. Incumbents are expected to gain valuable competitive experience, knowledge, skills and abilities as they engage in the following essential job functions: EXAMPLE OF DUTIES Fleet Services Worker: Under close supervision, may remove and replace oil filters, air filters, hoses, fan belts, light bulbs, windshield wipers, or other vehicle accessories, as needed; dispense fuel to fleet and rideshare vehicles and controls the parking of vehicles in South Coast AQMD parking lots; load and unload vehicles operated; sort and route mail and do clerical work as required; clean automotive compound area; keep records and make reports; ensure vehicles are checked and serviced. General Maintenance Helper: Under close supervision, may assist others in the repair of machinery and equipment and may perform less difficult tasks independently; assist in the installation and maintenance of electrical equipment such as generators, motors, transformers, switches, controls and circuits; set up machinery and tools and prepares work sites; move materials, equipment and machinery; assist in the construction and repair of structures and fixtures, painting, and installation of hardware. Mail/Subscription Services Clerk: Under close supervision, may collect and deliver United States, private carrier, and intra-South Coast AQMD mail, correspondence, packages, and other materials according to established procedures and routes; sort, weigh, and determine means of mail delivery for outgoing mail and packages; pack or unpack materials; operate, maintain, and monitor postage meter machines, electronic scales, and other equipment; operate labeling and printing equipment when preparing mailing labels; assemble and insert materials for mailing; may operate a computer or word processor while making additions, deletions, and other modifications to mailing lists; research mailing list databases and compile new lists for targeted mailings. Office Assistant : Under close supervision, may type letters, reports, charts, tables, case records, vouchers, or similar documents; proofread finished copy to correct grammar, punctuation, and spelling; process a variety of documents according to established policies and procedures; refer difficult or technical inquiries to other staff; file documents; prepare, arrange, index, cross file and maintain computerized and manual records, logs, rosters and registers; compile data for general information purposes and individual requests for special reports and projects by extracting and/or tabulating information from a variety of sources and predetermined forms or procedures; answer telephone and route incoming calls; direct individuals to appropriate offices and staff; receive, open, and time stamp mail; sort and log correspondence; deliver and pick up various materials, stuff envelopes, and assemble packages for mailing; provide a variety of basic, administrative support duties for management and supervisory personnel, as directed. Print Shop Duplicator : Under close supervision, may set up and operate computer-controlled duplicating equipment in the production of forms, notices, reports, maps, specifications and other materials, utilizing various sizes and weights of paper, large solids, continuous tone, half-tone and line work; provide advice regarding format, layout, and machine capabilities and alternative methods of duplication; clean, lubricate, adjust and make minor repairs to equipment; perform related work, such as collating, binding, cutting, trimming, padding and punching; operate other types of duplicating equipment. Stock Clerk : Under close supervision, may stock inventory supply items on shelves or in bins; receive, stock or store supplies, furniture, and equipment; assemble and complete requisition orders; deliver and distribute supplies, equipment, and furniture to various divisions and offices; receive supplies, equipment, and furniture delivered from vendors; move items to the stockroom and warehouse; assist in the inventory and tagging of fixed assets; assist in the disposition of surplus equipment; prepare and maintain records pertaining to the receipt, storage, and distribution of supplies, furniture, and equipment; inventory and reorder stockroom supplies as directed. All Classes: May perform other related duties as required or assigned. MINIMUM AND DESIRABLE QUALIFICATIONS SPECIAL REQUIREMENTS : Current enrollment in, completion of, or current or past eligibility for a California County Department of Children and Family Services' and Probation Department's Independent Living Program; or current enrollment in the Department of Public Works' and Probation Department's Youth Opportunity Program; or current participation in a nonprofit organization program that provides young adults emancipated from a state or local foster care system with job training and career development. NOTE : To be considered for this position, you must attach to your application, documentation to validate that you are or were in a Foster Care Program though a County, State, or private agency (under contract) and check the appropriate boxes in the supplemental questionnaire. Preparation : Education, knowledge, skills, training OR experience that would demonstrate the capacity to learn and perform the essential duties of an Office Assistant. Driver's License: Some positions in this classification, depending upon assignment, require possession of a valid California Class C Driver's License to perform job-related essential functions. Candidates offered these positions would be required to show proof of a driver's license before appointment. Some applicants for this position will be required to present a copy of his/her driving record from the California State Department of Motor Vehicles before being appointed. License must not be suspended, restricted, or revoked. An applicant whose driving record shows significant moving violations, and/or at fault accidents, may not be appointed to position that would require operation of a motor vehicle while on duty. Americans with Disabilities Act of 1990 : All positions are open to qualified men and women. Pursuant to the Americans with Disabilities Act of 1990, persons with disabilities who believe they need reasonable accommodation, or help in order to apply for a position, may contact the Human Resources Manager over Recruitment and Selection for assistance. OTHER IMPORTANT INFORMATION Applications will first be screened for candidates who meet the SPECIAL REQUIREMENTS (above) and for applicants who meet minimum qualifications AND demonstrate the most competitive or directly transferable experience. Such candidates may be invited to a written multiple-choice examination; performance-based skills testing to evaluate ability to read and follow instructions; and/or other tests deemed appropriate. Based on their performance in the above tests, the most competitively qualified candidates will be advanced to a Qualifications Appraisal Panel interview, from which a list of eligible candidates will be created. The final step in the selection process will be a placement interview of eligible candidates. South Coast AQMD reserves the right to modify the selection process, as needed, based upon the qualifications and numbers of applications. Job applications must be completely filled out; a resume cannot be substituted for the required application. Your application will be reviewed very carefully, and only those who appear to have the best qualifications will be invited to continue in the selection process. Meeting the minimum requirements does not guarantee an invitation to further testing. Please call Human Resources at least one week in advance if you might need an accommodation at any time during the selection process. If you have any questions regarding this recruitment, contact the Human Resources Department at (909) 396-2800. CAREER DEVELOPMENT INTERN BENEFIT DESCRIPTION Monthly Benefit Allotment $1,401, to purchase medical, dental, and life insurance, with unused portion paid to you as cash Medical Health Plans Blue Shield PPO Blue Shield PPO Savings Plus 2250 (High Deductible Plan) Blue Shield HMO Kaiser HMO Kaiser HSA HMO 1500 (High Deductible Plan) Dental Plans Delta Dental (without orthodontic benefits) Delta Dental (with orthodontic benefits for children only) DeltaCare (PMI) Dental Vision Plan Medical Eye Services (MES) - Optional Life Insurance $10,000 Term Life Insurance (Optional additional life insurance, paid by you, at 1X, 2X, or 3X your salary) Employee Assistance Program (EAP) Administered by MHN; Provides 3 employer-paid counseling sessions per event, as well as a variety of work and home life support services Employee-PaidAccidental Death & Dismemberment Optional Section 125 Optional Plans (Medical Reimbursement; Dependent Care) Work Schedule Four 10-hour days, Tuesday through Friday Holidays 12 paid holidays per year Sick Leave 100 hours per year Other Leaves Bereavement; Catastrophic; Jury Duty; Military; Witness Deferred Compensation (457 Plan) Optional (Employee may contribute up to the IRS maximum) 12/07/2021 Closing Date/Time: 6/30/2024 11:59 PM Pacific
City of Kennewick, WA
Kennewick, WA, United States
Description First review after 3 weeks - after 5/29/2024 CORE VALUE STATEMENT The City of Kennewick will provide excellent public service and ensure the safety and wellbeing of our community and one another through the empowerment of each employee. We value integrity, inclusiveness, stewardship and communication. We are accountable to our community for innovative and collaborative efforts that anticipate needs, leverage resources and deliver solutions. SAFETY STATEMENT We expect our employees to ensure compliance with all applicable safety practices and policies, including those established by OSHA/DOSH regulations and by the City’s Accident Prevention Plan. This includes but is not limited to actively identifying and correcting potential hazards that may affect employee and public safety, including those identified by co-workers. Leading by example to promote a positive culture of workplace safety through everyday action; emphasizing safe completion of work throughout all aspects of developing and carrying out work plans. CLASSIFICATION SUMMARY Under general direction of the Information Technology (IT) Director, the IT Operations and Infrastructure Supervisor is accountable and responsible for ensuring high quality, consistent technical Customer Support based on “Best Practice” (ITIL) methodology. This position is responsible for supervision of customer service operations, IT service desk staff and assignments, desktop support, audio/visual systems and staff, network and server operations, identity management and infrastructure operations. This position serves as a senior technical resource and assesses user requirements, recommends/executes technological solutions, ensures a high level of operational readiness, evaluates changing computer and communication technology with respect to its potential application to the City, responds to information systems outages and incidents, and performs other related duties as required. This position ensures that the City’s end users are receiving the appropriate assistance, and effective/efficient support of the City’s desktop computing environment. Manages all procedures related to the identification, prioritization, and resolution of end user help requests, and the monitoring, tracking, and coordination of Service Desk functions. Acts as a major contributor to problem resolution by managing in-person, hands-on support to end users at the desktop level. Supervises and evaluates the performance of assigned staff. Works closely with the IT Software Support Supervisor, IT Assistant Manager and IT Director to identify, recommend, develop, implement and support cost-effective solutions for all aspects of the City, and may be required to serve as the IT Director in his/her absence as assigned. This is a single position classification. It is not part of a series. WORK SCHEDULE The initial work schedule for this classification will be full-time, Monday through Friday. An alternative "flex" schedule may be agreed upon after hire and determined by the employee and IT Director. Early mornings, evenings and weekend work may be occasionally required. Overtime may be occasionally required. This position shares responsibility, on a scheduled basis, to provide after-hours support. This classification is exempt under the FLSA. Examples of Work Performed (Illustrative Only) The following list reflects the essential job duties and responsibilities of this classification, but should not be considered all-inclusive. The incumbent will be expected to perform other related duties as assigned. Plans, organizes and maintains all computer systems within the City, including data networks, virtual and cloud server environments, identity management, cybersecurity systems, business information systems and public safety systems. Develop and continually evolve the Service Desk strategy, based on knowledge of organizational objectives and other factors. Works positively and constructively with relevant stakeholders and the team to carefully plan, design and deploy with continual improvements to service quality in a highly technical and demanding environment. Supervises all IT service desk operations and serves as escalation contact. Manage the assessment, tracking, and prioritization of all incoming service requests per the Service Request process. Ensure requests are directed to the correct process for handling and assigned to appropriate resource for resolution. Ensure all service management process are documented, maintained and adhered to. Review, analyze and report on all key performance indicators for each IT Service Management (ITSM) processes and identify trends in call center issues. Develop reporting method appropriate for the following audiences: 1) Executive staff, 2) IT Management staff, 3) IT staff, and 4) customers. Assist with building and maintaining the IT Service Catalog listing all IT services, their respective Business Importance Level, key-performance indicators for each service, reporting of service delivery, and plans to improve service in identified. Establish and maintain the Service Level Management process using a life-cycle approach per the ITSM best practice. Develops and maintains up-to-date documentation supporting assigned and related areas of responsibility. This includes network diagrams, procedures and steps for equipment setup, standard operating procedures, and inventory records. Identify multiple methods to interact with customers and solicit feedback to assist in identifying areas of process improvement to support core agency needs. Create vision and leadership around IT Service Management (ITSM) principles and processes as described by ITIL. Manage resources to ensure consistent level of service and effective service delivery. Identify shared service and other alternative approaches to improving IT service delivery. Develop and implement all functional policies and procedures, including those for desktop systems, standards, purchasing and service provisions; analyzes existing operations and makes recommendations for the improvement and growth of the desktop computing infrastructure and IT systems. Research and investigate new computer hardware for the City’s computing environment to improve service and reduce costs. Manage the replacement, deployment, monitoring, maintenance, development, upgrade and support of IT systems, including PCs, desktop operating systems and associated hardware. Approves purchase of equipment and supplies in order to meet operational requirements of the City. Manages the procurement of goods and services required to deliver agreed IT Services Supervises, motivates and provides direction and guidance to assigned staff. Evaluate and review work performance for acceptability and conformance with department standards, goals and/or City competencies; works with employees to correct deficiencies. Plans, coordinates and arranges for appropriate training of subordinates to ensure a high level of technical knowledge within Customer Service and Operations team members. Document corrective action as it applies to City policy, as needed. Participates in the interview and selection process of new employees; recommends merit increases, reassignment and promotions according to established guidelines. Ensures a high level of customer focus with due care and attention to customer priority issues and appropriate levels of customer communications to maximize customer satisfaction. Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department. Resolves problem situations in a professional manner. Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service. Provides uninterrupted operation of network infrastructure, systems, messaging, telephony, and cyber security operations within the City Provides all tiers of technical support for all networking devices, servers, workstation hardware and software, printers and peripherals throughout the enterprise. Implements, monitors, and ensures the enterprise IT infrastructure and the end user workstations are available, and performing according to standards. Provide operational backup duties for IT staff. Ensure routine network and server maintenance is performed; oversee network services and systems; confirm auditing the integrity of all switches, routers, and servers. Assists with updates to existing security software on networks and workstations. Tests existing systems and personal computers for potential viruses and security problems. Ensure major incident response procedures have been identified, documented and maintained and that staff have been trained on these procedures. Coordinate the activities of third party service providers and suppliers. Monitor their performance against their SLAs and help resolve underlying problems. Assists in long-range planning and short-term system implementation planning. Support/Perform IT infrastructure planning and development, project management and application support. Communicates clearly and concisely, both orally and in writing. Works positively and constructively with users in a highly technical and demanding environment. Manage the Service Desk and Operations staffing levels, task allocation & scheduling to ensure adequate coverage during normal business hours, on-call support, and related after hours support as needed in response to business requirements (e.g. to resolve incidents or to carry out maintenance tasks or upgrades after hours) Supports the City’s mission, goals, policies and objectives; as well as the City’s IT Department values of: Openness and honesty; integrity and ethics; accountability; outstanding customer service; teamwork; excellence; and fiscal and environmental responsibility Performs other related duties as assigned. Employment Standards This position requires a Bachelor's degree in Information Systems/Technology or related field and technical certifications (i.e. CCIE, CCNA, MCSE) is preferred. Five years of increasingly responsible experience in IT incident response, issue management and customer service to include at least two years of experience in a lead or supervisory role. Three years of experience working in ITIL IT Service Management environment, or any combination of relevant education and experience sufficient to demonstrate the knowledge, skills and abilities to perform the duties listed above. Must successfully complete the ITIL Foundation Course within 1 year of hire date. Must obtain Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) or Certified Information Systems Security Professional (CISSP) certification within two (2) years of hire and maintain throughout employment Must possess and maintain a valid State of Washington driver’s license. Must pass a criminal background investigation. Must maintain a level of mental and physical fitness required to perform the essential functions of this classification. Supplemental Requirements To perform the essential functions of the classification, incumbents must be able to demonstrate the following knowledge, skills and abilities: Knowledge of: ITIL Service Management methodology. Excellent IT skills including a thorough knowledge of MS Office productivity suites. Windows desktop and server operating systems, Active Directory, SQL, IIS, and Azure. M365/Exchange hybrid SCCM VMWare Meraki Cisco NIST or CIS controls concepts Infrastructure & network support including, but not limited to LAN, WLAN, server, virtualization, back-up (Veeam preferred), storage, email, printer, voice and security technologies as well as audio visual equipment. Network engineering. System engineering. Networking protocols including IPSEC,SSL,BGP, EIGRP, STP, 802.11 and QOS Effectively researching, planning, scheduling, and implementing system upgrades and conversions to new technologies. Correct English usage, grammar, spelling, punctuation and vocabulary. Public speaking techniques. Skills & Ability to: Install, maintain, operate and configure computer hardware and software with best practice processes for securing systems and networks. Provide support for the City’s computer and users; troubleshoot personal computer hardware problems and malfunctions. Support diagnostic utilities to monitor system and application performance and security log analysis. Work with a significant degree of independence. Supervise the activities of assigned staff. Excellent organizational skills with the ability to work calmly under pressure, multi-task, remain flexible to changing priorities, and prioritize. Demonstrated ability to lead and to effectively communicate with staff at all levels including a proven ability to communicate with technical and non-technical staff across multiple disciplines. Interpersonal skills using tact, patience and courtesy. Maintain confidentiality of sensitive materials and information. Demonstrate strong written and verbal communication skills required to present department plans and activities to individuals and groups throughout the organization. Ability to prepare reports; conduct meetings; create and deliver formal presentations. Apply principles of logical or scientific thinking to define problems, collect data, establish facts and draw valid conclusions. Ability to carry out instructions furnished in written, oral or diagrammatic form. Must maintain regular attendance and punctuality. The benefits listed below are those currently enjoyed by full-time City of Kennewick Non-Contract employees. It is important to remember that over the course of time these benefits may change - they are not permanent. Benefits may change through City Council or administrative action or changes mandated by state and federal law. Paid Holidays 12 per year (9 scheduled; 3 “floating”) New Year's Day, Martin Luther King Jr. Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after Thanksgiving, Christmas Day, and three floating holidays selected by the employee. An employee will accrue one of the three floating holidays on each of the following days: February 1, February 12, and August 31. An employee will only accrue a floating holiday on these days if actually employed. Paid Time Off (PTO) The purpose of PTO is to compensate employees for absences due to injury, illness, vacation and personal business. In addition, the program is designed to provide employees with personal flexibility regarding the use of leave hours. PTO hours accrue based upon the actual number of regular hours worked. Accrual per Month: 0-5yrs 6-9yrs 10-14yrs 15-19yrs 20-24yrs 25-29yrs 30+yrs 12 hours 15 hours 17 hours 19 hours 21 hours 23 hours 25 hours Retirement Plan All City employees are members of the Public Employees Retirement System (PERS). The City and the employee both contribute toward the plan. PERS provides regular retirement and disability retirement benefits. City employees also participate in the Social Security Program. Rates effective as of 09/01/2023. ( www.drs.wa.gov ) PERS Employee Contribution Rate Employer Contribution Rate Plan II 6.36% 9.53% Plan III Employee Choice (see booklet) 9.53% Deferred Comp The City contributes an equivalent of 5% of your regular monthly salary to Mission Square Retirement (previously ICMA) deferred compensation program. No employee match required, but employees may contribute towards plan if desired. ( www.icmarc.org ) Medical, Dental& Vision Insurance The City currently pays the entire dental and vision insurance premiums for the employee and dependents.Employee current premium share is $190.00 per month for medical insurance to cover themselves and dependents. Life Insurance 1.5 x annual salary (not to exceed $250K) provided by the City of Kennewick. Employee may purchase Voluntary Term Life Insurance for employee, spouse and/or dependents through New York Life (previously Cigna). Long Term Disability The City pays the entire long-term disability premium for employees through New York Life (previously Cigna). Wellness Program The Wellness Program has been established to encourage employee health and fitness, both at work and at home. A City Wellness Committee promotes and provides opportunities for healthy lifestyles. Employee fitness center is open to all employees and their spouses. Employee Assistance An Employee Assistance Plan (EAP) is provided by the City to assist you and family members, providing counseling and treatment in such areas as stress, drug and alcohol abuse and family counseling. Other Benefits Offered Flexible Spending Plan (Pre-Tax Deduction for Medical/Dental and Day Care) Aflac Supplemental Insurance Tuition Assistance Bereavement Leave Overtime Direct Deposit (paydays are 5th and 20th of the month) Closing Date/Time: 6/19/2024 11:59 PM Pacific
May 09, 2024
Full Time
Description First review after 3 weeks - after 5/29/2024 CORE VALUE STATEMENT The City of Kennewick will provide excellent public service and ensure the safety and wellbeing of our community and one another through the empowerment of each employee. We value integrity, inclusiveness, stewardship and communication. We are accountable to our community for innovative and collaborative efforts that anticipate needs, leverage resources and deliver solutions. SAFETY STATEMENT We expect our employees to ensure compliance with all applicable safety practices and policies, including those established by OSHA/DOSH regulations and by the City’s Accident Prevention Plan. This includes but is not limited to actively identifying and correcting potential hazards that may affect employee and public safety, including those identified by co-workers. Leading by example to promote a positive culture of workplace safety through everyday action; emphasizing safe completion of work throughout all aspects of developing and carrying out work plans. CLASSIFICATION SUMMARY Under general direction of the Information Technology (IT) Director, the IT Operations and Infrastructure Supervisor is accountable and responsible for ensuring high quality, consistent technical Customer Support based on “Best Practice” (ITIL) methodology. This position is responsible for supervision of customer service operations, IT service desk staff and assignments, desktop support, audio/visual systems and staff, network and server operations, identity management and infrastructure operations. This position serves as a senior technical resource and assesses user requirements, recommends/executes technological solutions, ensures a high level of operational readiness, evaluates changing computer and communication technology with respect to its potential application to the City, responds to information systems outages and incidents, and performs other related duties as required. This position ensures that the City’s end users are receiving the appropriate assistance, and effective/efficient support of the City’s desktop computing environment. Manages all procedures related to the identification, prioritization, and resolution of end user help requests, and the monitoring, tracking, and coordination of Service Desk functions. Acts as a major contributor to problem resolution by managing in-person, hands-on support to end users at the desktop level. Supervises and evaluates the performance of assigned staff. Works closely with the IT Software Support Supervisor, IT Assistant Manager and IT Director to identify, recommend, develop, implement and support cost-effective solutions for all aspects of the City, and may be required to serve as the IT Director in his/her absence as assigned. This is a single position classification. It is not part of a series. WORK SCHEDULE The initial work schedule for this classification will be full-time, Monday through Friday. An alternative "flex" schedule may be agreed upon after hire and determined by the employee and IT Director. Early mornings, evenings and weekend work may be occasionally required. Overtime may be occasionally required. This position shares responsibility, on a scheduled basis, to provide after-hours support. This classification is exempt under the FLSA. Examples of Work Performed (Illustrative Only) The following list reflects the essential job duties and responsibilities of this classification, but should not be considered all-inclusive. The incumbent will be expected to perform other related duties as assigned. Plans, organizes and maintains all computer systems within the City, including data networks, virtual and cloud server environments, identity management, cybersecurity systems, business information systems and public safety systems. Develop and continually evolve the Service Desk strategy, based on knowledge of organizational objectives and other factors. Works positively and constructively with relevant stakeholders and the team to carefully plan, design and deploy with continual improvements to service quality in a highly technical and demanding environment. Supervises all IT service desk operations and serves as escalation contact. Manage the assessment, tracking, and prioritization of all incoming service requests per the Service Request process. Ensure requests are directed to the correct process for handling and assigned to appropriate resource for resolution. Ensure all service management process are documented, maintained and adhered to. Review, analyze and report on all key performance indicators for each IT Service Management (ITSM) processes and identify trends in call center issues. Develop reporting method appropriate for the following audiences: 1) Executive staff, 2) IT Management staff, 3) IT staff, and 4) customers. Assist with building and maintaining the IT Service Catalog listing all IT services, their respective Business Importance Level, key-performance indicators for each service, reporting of service delivery, and plans to improve service in identified. Establish and maintain the Service Level Management process using a life-cycle approach per the ITSM best practice. Develops and maintains up-to-date documentation supporting assigned and related areas of responsibility. This includes network diagrams, procedures and steps for equipment setup, standard operating procedures, and inventory records. Identify multiple methods to interact with customers and solicit feedback to assist in identifying areas of process improvement to support core agency needs. Create vision and leadership around IT Service Management (ITSM) principles and processes as described by ITIL. Manage resources to ensure consistent level of service and effective service delivery. Identify shared service and other alternative approaches to improving IT service delivery. Develop and implement all functional policies and procedures, including those for desktop systems, standards, purchasing and service provisions; analyzes existing operations and makes recommendations for the improvement and growth of the desktop computing infrastructure and IT systems. Research and investigate new computer hardware for the City’s computing environment to improve service and reduce costs. Manage the replacement, deployment, monitoring, maintenance, development, upgrade and support of IT systems, including PCs, desktop operating systems and associated hardware. Approves purchase of equipment and supplies in order to meet operational requirements of the City. Manages the procurement of goods and services required to deliver agreed IT Services Supervises, motivates and provides direction and guidance to assigned staff. Evaluate and review work performance for acceptability and conformance with department standards, goals and/or City competencies; works with employees to correct deficiencies. Plans, coordinates and arranges for appropriate training of subordinates to ensure a high level of technical knowledge within Customer Service and Operations team members. Document corrective action as it applies to City policy, as needed. Participates in the interview and selection process of new employees; recommends merit increases, reassignment and promotions according to established guidelines. Ensures a high level of customer focus with due care and attention to customer priority issues and appropriate levels of customer communications to maximize customer satisfaction. Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department. Resolves problem situations in a professional manner. Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service. Provides uninterrupted operation of network infrastructure, systems, messaging, telephony, and cyber security operations within the City Provides all tiers of technical support for all networking devices, servers, workstation hardware and software, printers and peripherals throughout the enterprise. Implements, monitors, and ensures the enterprise IT infrastructure and the end user workstations are available, and performing according to standards. Provide operational backup duties for IT staff. Ensure routine network and server maintenance is performed; oversee network services and systems; confirm auditing the integrity of all switches, routers, and servers. Assists with updates to existing security software on networks and workstations. Tests existing systems and personal computers for potential viruses and security problems. Ensure major incident response procedures have been identified, documented and maintained and that staff have been trained on these procedures. Coordinate the activities of third party service providers and suppliers. Monitor their performance against their SLAs and help resolve underlying problems. Assists in long-range planning and short-term system implementation planning. Support/Perform IT infrastructure planning and development, project management and application support. Communicates clearly and concisely, both orally and in writing. Works positively and constructively with users in a highly technical and demanding environment. Manage the Service Desk and Operations staffing levels, task allocation & scheduling to ensure adequate coverage during normal business hours, on-call support, and related after hours support as needed in response to business requirements (e.g. to resolve incidents or to carry out maintenance tasks or upgrades after hours) Supports the City’s mission, goals, policies and objectives; as well as the City’s IT Department values of: Openness and honesty; integrity and ethics; accountability; outstanding customer service; teamwork; excellence; and fiscal and environmental responsibility Performs other related duties as assigned. Employment Standards This position requires a Bachelor's degree in Information Systems/Technology or related field and technical certifications (i.e. CCIE, CCNA, MCSE) is preferred. Five years of increasingly responsible experience in IT incident response, issue management and customer service to include at least two years of experience in a lead or supervisory role. Three years of experience working in ITIL IT Service Management environment, or any combination of relevant education and experience sufficient to demonstrate the knowledge, skills and abilities to perform the duties listed above. Must successfully complete the ITIL Foundation Course within 1 year of hire date. Must obtain Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) or Certified Information Systems Security Professional (CISSP) certification within two (2) years of hire and maintain throughout employment Must possess and maintain a valid State of Washington driver’s license. Must pass a criminal background investigation. Must maintain a level of mental and physical fitness required to perform the essential functions of this classification. Supplemental Requirements To perform the essential functions of the classification, incumbents must be able to demonstrate the following knowledge, skills and abilities: Knowledge of: ITIL Service Management methodology. Excellent IT skills including a thorough knowledge of MS Office productivity suites. Windows desktop and server operating systems, Active Directory, SQL, IIS, and Azure. M365/Exchange hybrid SCCM VMWare Meraki Cisco NIST or CIS controls concepts Infrastructure & network support including, but not limited to LAN, WLAN, server, virtualization, back-up (Veeam preferred), storage, email, printer, voice and security technologies as well as audio visual equipment. Network engineering. System engineering. Networking protocols including IPSEC,SSL,BGP, EIGRP, STP, 802.11 and QOS Effectively researching, planning, scheduling, and implementing system upgrades and conversions to new technologies. Correct English usage, grammar, spelling, punctuation and vocabulary. Public speaking techniques. Skills & Ability to: Install, maintain, operate and configure computer hardware and software with best practice processes for securing systems and networks. Provide support for the City’s computer and users; troubleshoot personal computer hardware problems and malfunctions. Support diagnostic utilities to monitor system and application performance and security log analysis. Work with a significant degree of independence. Supervise the activities of assigned staff. Excellent organizational skills with the ability to work calmly under pressure, multi-task, remain flexible to changing priorities, and prioritize. Demonstrated ability to lead and to effectively communicate with staff at all levels including a proven ability to communicate with technical and non-technical staff across multiple disciplines. Interpersonal skills using tact, patience and courtesy. Maintain confidentiality of sensitive materials and information. Demonstrate strong written and verbal communication skills required to present department plans and activities to individuals and groups throughout the organization. Ability to prepare reports; conduct meetings; create and deliver formal presentations. Apply principles of logical or scientific thinking to define problems, collect data, establish facts and draw valid conclusions. Ability to carry out instructions furnished in written, oral or diagrammatic form. Must maintain regular attendance and punctuality. The benefits listed below are those currently enjoyed by full-time City of Kennewick Non-Contract employees. It is important to remember that over the course of time these benefits may change - they are not permanent. Benefits may change through City Council or administrative action or changes mandated by state and federal law. Paid Holidays 12 per year (9 scheduled; 3 “floating”) New Year's Day, Martin Luther King Jr. Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after Thanksgiving, Christmas Day, and three floating holidays selected by the employee. An employee will accrue one of the three floating holidays on each of the following days: February 1, February 12, and August 31. An employee will only accrue a floating holiday on these days if actually employed. Paid Time Off (PTO) The purpose of PTO is to compensate employees for absences due to injury, illness, vacation and personal business. In addition, the program is designed to provide employees with personal flexibility regarding the use of leave hours. PTO hours accrue based upon the actual number of regular hours worked. Accrual per Month: 0-5yrs 6-9yrs 10-14yrs 15-19yrs 20-24yrs 25-29yrs 30+yrs 12 hours 15 hours 17 hours 19 hours 21 hours 23 hours 25 hours Retirement Plan All City employees are members of the Public Employees Retirement System (PERS). The City and the employee both contribute toward the plan. PERS provides regular retirement and disability retirement benefits. City employees also participate in the Social Security Program. Rates effective as of 09/01/2023. ( www.drs.wa.gov ) PERS Employee Contribution Rate Employer Contribution Rate Plan II 6.36% 9.53% Plan III Employee Choice (see booklet) 9.53% Deferred Comp The City contributes an equivalent of 5% of your regular monthly salary to Mission Square Retirement (previously ICMA) deferred compensation program. No employee match required, but employees may contribute towards plan if desired. ( www.icmarc.org ) Medical, Dental& Vision Insurance The City currently pays the entire dental and vision insurance premiums for the employee and dependents.Employee current premium share is $190.00 per month for medical insurance to cover themselves and dependents. Life Insurance 1.5 x annual salary (not to exceed $250K) provided by the City of Kennewick. Employee may purchase Voluntary Term Life Insurance for employee, spouse and/or dependents through New York Life (previously Cigna). Long Term Disability The City pays the entire long-term disability premium for employees through New York Life (previously Cigna). Wellness Program The Wellness Program has been established to encourage employee health and fitness, both at work and at home. A City Wellness Committee promotes and provides opportunities for healthy lifestyles. Employee fitness center is open to all employees and their spouses. Employee Assistance An Employee Assistance Plan (EAP) is provided by the City to assist you and family members, providing counseling and treatment in such areas as stress, drug and alcohol abuse and family counseling. Other Benefits Offered Flexible Spending Plan (Pre-Tax Deduction for Medical/Dental and Day Care) Aflac Supplemental Insurance Tuition Assistance Bereavement Leave Overtime Direct Deposit (paydays are 5th and 20th of the month) Closing Date/Time: 6/19/2024 11:59 PM Pacific