Associate Director, Custodial and Moving Services

  • Cal State University (CSU) San Jose
  • San Jose, California
  • Mar 07, 2024
Administration and Management Custodial and Janitorial

Job Description

Job Summary

Under the oversight and general supervision of the Senior Director of Maintenance & Operations, the Associate Director of Custodial & Moving Services oversees a comprehensive custodial and moving services program for the main and south campuses as well as other nearby campus properties consisting of more than 52 buildings comprised of more than six million square feet. Services are provided via a 24/7 operations schedule, serving thousands of students, faculty, staff, and visitors daily. Using independent judgment and professional expertise, the incumbent plans, organizes and directs the activities of the Custodial and Moving Services unit within Facilities Development & Operations. Services are wide-ranging and encompass routine and specialized custodial care, supports activities associated with moving departments and occupants within campus properties, and coordinates supporting services for special events and commencement activities.

As part of this role, the incumbent oversees and administers an assigned budget and plays a pivotal role in the development and execution of priorities as related to ensuring ongoing continuity of operations. This includes establishing strong relationships with campus clientele and driving forward a University first and customer focused approach to all work efforts. The incumbent has direct responsibility to plan, develop, implement, and oversee comprehensive service plans for all areas of responsibility including establishment of key performance metrics and quality controls. The incumbent also participates with other managers within the Maintenance & Operations Division to develop, establish, and implement strategic and operational plans and initiatives.

Key Responsibilities
  • Responsible for direct oversight of all custodial service operations and all moving services activities of the University
  • Develops and oversees implementation of a custodial service plans, preventive maintenance schedules, and service level standards for all buildings and areas of custodial care
  • Develops and implements a key performance metrics system including a measuring, tracking and reporting system to allow understanding of performance at both the building and work group level
  • Manages, assigns, coordinates, and oversees moving services and special event support services requests ensuring responsiveness based on a prioritized deployment model including standards for customer engagement
  • Collaborates with others in development of and leads implementation of a campus-wide furniture and equipment reuse program including maintaining an online inventory of items available for re-use and managing/tracking assets and disposition records
  • Oversees personnel management for over 100 employees including hiring, retention, performance evaluation, and corrective and/or disciplinary action working closely with the Business & Administrative Services unit and University Personnel
  • Establishes performance requirements including monitoring performance, coaching for improvement and development, and progressive discipline, where necessary
  • In collaboration with the Business & Administrative Services unit, monitors, tracks, and forecasts operating budgets making recommendations for adjustment where necessary
  • Ensures all chargeable services are recovered and ensures appropriate internal controls to confirm this is being done
  • Acts as a unit representative for custodial and moving services and initiates and maintains relationships with clients across the campus to advance work efforts
  • Plans, implements, and updates procedures for area of responsibility as related to disaster and emergency preparedness and building security/emergency procedures
  • Ensures unit compliance with all regulatory requirements of local, state and federal agencies having jurisdiction or authority over operational activities
  • Serves as a manager on duty responsible for off hours service calls and campus emergency response needs

Knowledge, Skills & Abilities
  • Knowledge of administrative and management techniques required to lead and oversee a comprehensive program inclusive of custodial maintenance and moving service
  • Knowledge of custodial maintenance planning and management principles including development and implementation of operational plans, preventative maintenance programs, and quality control, assurance and inspection programs
  • Knowledge, experience and ability to demonstrated to implement a strong customer service approach to work efforts, with a commitment to high ethical standards, while motivating staff in a demanding environment
  • Knowledge and understanding of public contracting requirements as needed to develop and analyze proposals and negotiate favorable business terms
  • Knowledge of and ability to assess, develop, implement, and evaluates procedures, plans, and policy from a strategic and operational perspective
  • Ability to work with mathematical concepts such as probability and statistical inference, to apply concepts such as fractions, percentages, rations, and proportions
  • Ability to define problems, collect data, establish facts, and draw valid conclusions and to interpret an extensive variety of technical instructions and deal with multiple abstract and concrete variables
  • Ability to communicate effectively and work harmoniously with a diverse group of individuals at all levels within and outside of the organization
  • Ability to lift up to 20 pounds occasionally
  • Ability to work evening and weekend hours in order to maintain presence with swing and graveyard shift staff
  • Ability to sustain exposure to dusty, noisy environments and inclement weather as necessary to carry out assigned duties and responsibilities
  • Ability to climb to a height up to twenty feet
  • Ability to drive to locations of work

Required Qualifications
  • Bachelor's degree in public administration, management, business or a related field OR which may be obtained through equivalent experience such as might be attained through five years of supervisory experience in custodial or operational services management, of which a minimum of three years is associated with progressively responsible experience
  • Four years of supervisory experience in scheduling, coordinating, and managing custodial operations, of which a minimum of two years are associated with progressively responsible management
  • Demonstrated experience leading and overseeing custodial and/or moving services and operations common to a large, complex organization
  • Supervisory experience in human resources and employee relations management
  • Demonstrated experience developing and implementing service plans including task development and resource assignment/management


A valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations.

Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses.

Preferred Qualifications
  • Bachelor's degree in public administration, management, business or a related field.
  • CCE certification through the International Sanitary Supply Association and/or GCMC certification through the International Janitorial Cleaning Services Association or equivalent certification
  • Supervisory experience within a collective bargaining and represented staff environment.
  • Experience managing custodial services for a demanding, large, and complex organization and environment.
  • Experience in operational services management of a State facility, College or University, or other multi-facility complex


Classification: Administrator II
Anticipated Hiring Range: $8,542/month - $10,700/month

CSU Salary Range: $4,583/month - $14,713/month

The final hiring salary will be commensurate with experience.

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
  • Resume
  • Letter of Interest

This position is open until filled.

Contact Information

University Personnel

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at and questions may be sent to .

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment, and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at .

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at .

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Advertised: Mar 26 2024 Pacific Daylight Time
Applications close:

Closing Date/Time:

Job Address

San Jose, California United States View Map