Eligibility Worker II

  • San Bernardino, California
  • Mar 08, 2024
Full Time Clerical and Administrative Support Parks and Recreation
  • Salary: $43,867.20 - $60,278.40 Annually USD

Job Description

The Job

The Transitional Assistance Department (TAD) is recruiting for experienced Eligibility Workers (EW) II to work in a fast-paced environment utilizing an automated system to determine eligibility for grants and public assistance programs such as cash aid, CalFresh (formerly Food Stamps), Medi-Cal, etc. Through interactive interviewing and fact gathering, EWs elicit and review financial information, interpret and explain program regulations, determine initial and continuing eligibility for public assistance, and make appropriate referrals to community resources.

For more detailed information, refer to the Eligibility Worker II job description.

This excellent opportunity for career growth, also offers a lucrative compensation and benefits package.


Pre-Employment: Applicants must pass the pre-employment process, which may include fingerprinting, credit check, and/or medical exam, prior to appointment.

Travel: Some positions may require travel throughout the County. At the time of hire, a valid California Class C driver license and proof of automobile liability insurance must be produced and maintained for the individual providing transportation.

Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Minimum Requirements

Experience: Six (6) months, within the last eighteen (18) months, as a journey-level eligibility worker in a California Department of Social Services performing duties equivalent to that of an Eligibility Worker II in San Bernardino County determining initial and continuing eligibility for public assistance programs. Candidates must have achieved regular status as a journey-level Eligibility Worker.

Candidates who are currently employed as a journey-level Eligibility Worker in a California Department of Social Services are encouraged to apply.
Note: Eligibility Worker I and Trainee experience is not considered qualifying and must be listed separately on the application from time spent as a journey-level Eligibility Worker (Eligibility Worker II or above in San Bernardino County).

Desired Qualifications

The ideal candidate will possess excellent interpersonal, customer service, time management and computer skills. Call center/customer service center skills are also desired. Bilingual skills are highly desirable. Positions assigned to bilingual caseloads may be eligible to receive additional compensation for verbal and written translation skills. Bilingual test will be required.

Selection Process

Application Procedure :

(NOTE: There is a six (6) month waiting period to re-apply for the same job classification (title and level)

Complete and submit the online employment application and supplemental questionnaire ( Resumes will not be accepted in lieu of the application and/or supplemental questionnaires) as soon as possible as this recruitment may close at any time .

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

There will be an online assessment of knowledge and skills which may consist of the following areas:
  • Computer Usage
  • Social Service Policies
  • Work Simulation
  • Numerical Computations
  • Interpersonal Skills

Spanish Bilingual Exam : Bilingual positions require that applicants pass written and oral language competency tests in order to be considered for bilingual vacancies.

Approximately one (1) week prior to the test date, eligible candidates will be notified of the Spanish Bilingual Exam time and location. Applicants scheduled for an examination must show photo identification or equivalent.

All communications regarding the remainder of the selection process will be via email or text message . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment.

For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Click this link to download the PDF file. Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources (@hr.sbcounty.gov OR @governmentjobs.com) and TAD (TADRecruitment@hss.sbcounty.gov). It is highly recommended you turn on and allow Job Opportunity Text Messaging located in your account settings.

If you require technical assistance, please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.

EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.

Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points.

Please click HERE for important Applicant Information and the County Employment Process .

Technical & Inspection Unit

The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

For a summary of benefits,* please click here .

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ .

*Retirement benefits subject to change.

Closing Date/Time: Continuous

Job Address

San Bernardino, California United States View Map