Public Safety Dispatcher I/II

  • City of Murrieta, CA
  • Murrieta, California
  • Mar 08, 2024
Full Time Dispatch and Telecommunications Public Safety
  • Salary: $61,710.90 - $82,511.02 Annually USD

Job Description

Description and Essential Functions

Connected by Amazing Employees
Public Safety Dispatcher I: $61,710 - $75,009/year
Public Safety Dispatcher II: $67,882 - $82,511/year

The City of Murrieta is accepting applications for the position of Public Safety Dispatcher I/II to create an eligibility list. The eligibility list established may be used to fill upcoming vacancies within this classification for up to one (1) year.

The ideal candidates should be able to deal effectively with a diverse public in routine and emergency situations and demonstrate high communication skills. Prior experience as police, fire, or medical dispatcher is highly desirable. The City has implemented Emergency Medical Dispatching (EMD) for all communications personnel.

Under immediate (Public Safety Dispatcher I) or general (Public Safety Dispatcher II) supervision, receives police and emergency calls and dispatches police and fire units following prescribed procedures; answers non-emergency calls for public safety and other City departments; performs a variety of general administrative support duties including record keeping, typing, and filing; and performs related work as required.

Receives immediate (Public Safety Dispatcher I) or general (Public Safety Dispatcher II) supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff.

Public Safety Dispatcher I - This is the entry-level classification in the Public Safety Dispatcher series. Initially, under close supervision, incumbents learn and perform routine tasks in both emergency and non-emergency situations. As experience is gained, assignments become more varied, complex, and challenging; close supervision and frequent review of work lessen as an incumbent demonstrates the skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions at the Public Safety Dispatcher II level but are not expected to function at the same skill level and typically exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise.

Public Safety Dispatcher II - This is the fully qualified journey-level classification in the Public Safety Dispatcher series. Positions at this level are distinguished from the Public Safety Dispatcher I by performing the full range of duties as assigned, working independently, and exercising judgment and initiative. All activities must be performed within specified legal guidelines. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Senior Public Safety Dispatcher because the latter provides technical and functional direction to lower-level staff.

Positions in the Public Safety Dispatcher series are flexibly staffed; positions at the Public Safety Dispatcher II level are typically filled by advancement from the Public Safety Dispatcher I level; progression to the Public Safety Dispatcher II level is dependent on (i) management affirmation that the position is performing the full range of duties assigned to the classification; (ii) satisfactory work performance; (iii) the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; and (iv) management approval for progression to the Public Safety Dispatcher II level.

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and make reasonable accommodations so that qualified employees can perform the job's essential functions.

Positions at the Public Safety Dispatcher I level may perform some of these duties and responsibilities in a learning capacity.
  • Receives police and emergency calls for service; assesses with the caller the nature of the call through a series of questions and formulates a call for service; determines the severity of the call; ascertains officer safety and public safety needs with the caller; takes action as prescribed through standard operating procedures and/or refers to supervisor or manager for direction
  • Dispatches public safety emergency units in accordance with established procedures and policies using a computerized dispatch system, including determining the priority of emergency and contacting and sending appropriate response units
  • Maintains contact with field units, including accounting for location and status of units and maintaining records of field calls; sends back-up units, as necessary, ensuring the safety of field units
  • Dispatches and communicates with fire and rescue personnel on the radio, while taking numerous emergency and non-emergency calls during an emergency and high-priority events; relays information to appropriate dispatchers when additional resources are needed
  • Provides general information to the public; refers callers to appropriate agencies; calms angered or distraught callers; maintains professionalism in radio transmissions during hectic, tense, and dangerous situations
  • Operates multiple computers, telephone lines, and radio console and telecommunication equipment simultaneously while performing dispatching activities; tests and inspects equipment as assigned; may troubleshoot equipment issues as required
  • Logs call data in a written or automated format; monitors calls after initial dispatch to provide additional coordination, support, or information
  • Enters, updates, and retrieves a variety of records from teletype database, including stolen vehicles and property, vehicle registration information, guns and property, and warranted or missing persons, restraining orders, and all out-of-state information, including, but not limited to, driver's license, license plates, and criminal history
  • Accesses federal, state, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, records information, and vehicle data; relays such information to sworn staff
  • Serves as a liaison to the public and representatives of other agencies for the department; provides initial non-emergency contact with the public and representatives of other agencies for the requesting of police records or related services; determines the nature of the contact; provides factual information regarding services, policies, and procedures, which requires a knowledge of legal guidelines, departmental policies and procedures, and the use of tact and discretion, or directs the caller to the proper individual or agency
  • Maintains accurate departmental and law enforcement records and files; researches and compiles information from such files
  • Attends necessary training, and shift briefing sessions, participates in drills and test scenarios to prepare for unexpected emergencies
  • Observes and complies with all City and mandated safety rules, regulations, and protocols
  • Performs other duties as assigned

Minimum Qualifications

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
  • Public Safety Dispatcher I/II - High School Diploma or equivalent (GED)
  • Public Safety Dispatcher I - One (1) year of general clerical experience involving public contact
  • Public Safety Dispatcher II - Two (2) years of experience performing public safety dispatch duties with possession of a POST Certificate or there (3) years of experience performing public safety dispatch duties with possession of an EMD Certificate
Highly Desirable
  • Experience as a police, fire, or medical dispatcher
Public Safety Dispatcher I
  • Must obtain the P.O.S.T. Basic Dispatcher certificate within one year.
  • Must obtain CPR Certification within one year
  • Must obtain EMD Certification within one year
  • Possession of a valid CA Class C driver's license or other means that would allow for the ability to commute to meetings or trainings
Public Safety Dispatcher II
  • Possession of P.O.S.T. Basic Dispatcher certificate. If hired at level II with only the EMD certificate, the employee is required to possess the POST certificate within one year
  • Must obtain CPR Certification within six (6) months
  • Must obtain EMD Certification within one year
  • Possession of a valid CA Class C driver's license or other means that would allow for the ability to commute to meetings or trainings.
Example combinations to meet qualifications for a Public Safety Dispatcher II
With a POST BASIC Certificate
  • High School Diploma or equivalent
  • Possession of P.O.S.T. Basic Dispatcher certificate
  • And two years of experience performing public Safety dispatch duties
With an EMD Certificate
  • High School Diploma or equivalent
  • Possession of EMD Certification
  • Must obtain the P.O.S.T. Basic Dispatcher certificate within one year
  • And three years of experience performing public Safety dispatch duties

  • A minimum typing ability of 40 words per minute

Knowledge, Skills and Abilities / Physical Demands and Environmental Conditions

  • Methods and techniques of eliciting critical information in emergency situations from callers who are under stressful conditions
  • Methods and techniques of determining appropriate response to emergencies and dispatching needed resources
  • Functions and operations provided by public safety organization
  • Operational characteristics of computer-aided communications equipment, including multiple telephone lines and radio systems
  • Terminology and procedures used in public safety dispatching, such as penal codes, vehicle codes and radio codes
  • City and County geography, maps, streets, landmarks, and driving directions
  • Policies with respect to confidentiality and the release of sensitive information
  • Principles and practices of data collection and report preparation
  • Methods and techniques of pinging cell phones through service providers to identify emergency locations
  • Business arithmetic
  • Applicable federal, state, and local laws, codes, and procedures relevant to assigned area of responsibility
  • Record keeping principles and practices
  • City and mandated safety rules, regulations, and protocols
  • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff
  • The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar
  • Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed

  • Assess and prioritize emergency situations while remaining calm and using sound, independent judgment
  • Dispatch using appropriate grammar and police codes
  • Memorize codes, names, street locations, and other information
  • Read and interpret maps and other pertinent documentation
  • Interpret, apply, and explain policies, procedures, and regulations
  • Attend to multiple activities simultaneously
  • Obtain vital information from individuals in stressful or emergency situations
  • Compile and summarize information to prepare accurate, clear, and concise calls for service
  • Perform technical, detailed, and responsible work within the Emergency Services Communications Center
  • Compose correspondence independently or from brief instructions
  • Organize, maintain, and update office database and records systems
  • Make accurate arithmetic computations
  • Organize own work, set priorities, and meet critical deadlines
  • Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines
  • Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks
  • Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax
  • Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work

Must possess mobility to work in the Emergency Services Communications Center and use standard office and emergency services dispatch equipment, including multiple computers and a diverse range of communications devices; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, and over the telephone and radio. Performance of the work requires that positions frequently remain at a workstation for extended periods of time during their shift. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.

Employees work in an environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

Supplemental Information

A City application form and resume must be submitted online. Applicants can apply online at .

Must be available to work a varying schedule including weekends, weekdays, evenings, and holidays (hours and days are adjusted as needed by the Department).

A City application form, P.O.S.T. Basic Dispatcher certificate (if applying for Public Safety Dispatcher II), and typing certificate must be submitted online. Applicants can apply online at .

Candidates must clearly demonstrate through their application materials that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the position may consist of any combination of appraisal interview, performance test and writing exercise to evaluate the applicant's skill, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City may also merge lists. The selected candidate(s) must successfully complete pre-employment clearances, which may include a physical, drug screen, and Live Scan background investigation.
The City of Murrieta is committed to providing equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, and promotions are administered in a manner designed to ensure that employees and applicants for employment are not subjected to discrimination on the basis of race, color, religion, sex, sexual orientation, national origin, age (over 40), marital or veteran status, genetic information, gender identity, gender expression, medical condition, disability, or any other basis that is inconsistent with federal, state or local laws.

Located just north of San Diego County, the city of Murrieta is home to approximately 116,000 people. Central to all of Southern California, residents of Murrieta live in one of the safest cities in the U.S. With top-ranked schools, 52 parks, and 1,300 acres of trails, it is consistently ranked the top place to live in Southwest Riverside County. Murrieta has a dynamic business environment, an educated population, and a high median income. All of these attributes support the exceptional quality of life residents enjoy and the engaged and connected community that sets Murrieta apart from the rest.

The Murrieta Police Department was formed in 1992 and has grown to 100 sworn officers and 55 professional support staff. The Department is proud of its partnership with the community to fight crime and enhance the quality of life for those who live, work and play in Murrieta. The Police Department has its own communications center that provides dispatching services for Murrieta Police and Fire Departments. In addition to patrol and general investigations, the Police Department has sworn assignments to include juvenile investigations and school resource officers; task force positions to include auto theft, real estate fraud, gangs, parole/probation compliance and computer forensics; and assignments in traffic and off-road enforcement, SWAT, and crisis/hostage negotiations. It is the Police Department's mission to provide the highest quality service to the community. The Police Department anticipates hiring approximately 20 officers over the next two years. The FBI has ranked the City of Murrieta as the third safest city to live in. With the support of Murrieta voters through the addition of a local sales tax (Measure T), the Police Department is investing in additional personnel, equipment and technology that will allow us to maintain, if not improve our standing.

We are ethical, honest, and fair in all we do.
Public Service
We deliver responsive and caring service to our community, customers, colleagues, and region.
We exemplify professionalism through our knowledge, accountability, initiative, and dedication.
We thrive in a positive work environment noted for collaboration, support, diversity, and balance .
We demonstrate leadership, guide stewardship of resources, and cultivate a vision for the future .

The following is a summary of the provided benefits to full-time employees in the represented unit. For further information, please refer to the unit's Salary Resolution or Memorandum of Understanding .
  • RETIREMENT : The City participates inthe California Public Employees' Retirement System (CalPERS).
    • Tier 1 (Classic Members hired prior to 12/30/2012)
      • Final Compensation: Highest twelve (12) consecutive month period
      • Member Contribution: 8.0% of compensation
      • Formula: 2.7% at 55
Tier 2 (Classic Members hired on or after 12/30/2012)
  • Formula: 2.0% at 60
  • Member Contribution: 7.0% of compensation
  • Final Compensation: Highest thirty-six (36) consecutive month period
Tier 3 (New Members)
  • Formula: 2.0% at 62
  • Member Contribution: 50% of normal cost (currently 8.0% of compensation)
  • Final Compensation: Highest thirty-six (36) consecutive month period
MEDICAL INSURANCE : The City contributes up to $1,647.83 per month toward medical insurance for employees and their eligible dependents. RETIREE MEDICAL INSURANCE : Please refer to the unit's Memorandum of Understanding for details. DENTAL INSURANCE : The City pays for 100% of the premium for the employee and their eligible dependents. VISION INSURANCE : The City pays for 100% of the premium for the employee and their eligible dependents. LIFE INSURANCE : The City pays 100% of the premium for a $50,000 life insurance policy. Additional life insurance is available. SHORT-TERM DISABILITY INSURANCE: The City pays 100% of the premium for the employee. LONG-TERM DISABILITY INSURANCE : The City pays 100% of the premium for the employee. DEFERRED COMPENSATION : Employees are eligible to participate in a deferred compensation plan through Nationwide Retirement Solutions. The City shall contribute a matching amount not to exceed $1,600 per year. SPANISH LANGUAGE PAY : 2.5% of base pay for eligible members of the association who are fluent in Spanish. Eligibility is based on business necessity.
Note: The provisions of this summary do not constitute an expressed or implied contract. Any provision contained in this summary may be modified or revoked without notice. The types and levels of employee benefits provided, including City contributions toward benefit costs, are subject to change as a result of periodic contract negotiations between the recognized employee association and the City of Murrieta.

The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire, you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal. Responses such as, "see resume" or "see application" will result in rejection of your application. Proof of education is required.
  • Yes, I understand and agree
  • No, I do not agree

Do you possess a high school diploma or GED?
  • Yes
  • No

Please select your typing speed.
  • Less than 40 WPM
  • 40 - 50 WPM
  • More than 50 WPM

Please indicate the years of experience you possess performing public safety dispatch duties.
  • None
  • Less than 1 years
  • 1 years but less than 2 years
  • 2 years but less than 3 years
  • 3 years but less than 5 years
  • 5 years but less than 10 years
  • 10 years or more

The Dispatcher II position requires successful completion of the P.O.S.T. Public Safety Dispatchers' Basic Course and two (2) years experience in dispatch or a EMD Certificate and three (3) years of dispatch experience. A copy of your certificate or proof of successful completion must be attached to your application to be considered for the position.
  • I have one of the certificates stated above and have attached a copy of my certificate or proof of successful completion
  • I do not have either certificates stated above

How many years of full-time experience do you have operating a public safety Computer Aided Dispatch (CAD) system?
  • I do not have this experience
  • Less than one year
  • More than one, but less than two years
  • More than two years

In reference to the previous question, please describe your experience. Include the name of the employer and the dates of employment. If you selected "No experience" in the previous question, please indicate N/A.

Do you have experience operating an Emergency Medical Dispatch (EMD) system?
  • Yes
  • No

Are you available to work different shifts including nights, holidays, and weekends?
  • Yes
  • No

Required Question
Closing Date/Time: Continuous

Job Address

Murrieta, California United States View Map