Part-Time Public Safety Telecommunicator (Lateral)

Job Summary

CITY OF KINGMAN
PART-TIME PUBLIC SAFETY TELECOMMUNICATOR
KINGMAN FIRE DEPARTMENT

$20.78 - $24.93 /HOURLY

(HIRE IN RANGE; DOQ)

*** MUST HAVE A MINIMUM OF ONE (1) YEAR OF EXPERIENCE AS A PUBLIC SAFETY TELECOMMUNICATOR OR DISPATCHER FOR THIS POSITION.

OVERVIEW

The City of Kingman is located in Mohave County approximately 100 miles southeast of Las Vegas and 195 miles northwest of Phoenix nestled between the beautiful Cerbat and Hualapai mountain ranges along historic Route 66. In 2019, Reader’s Digest named Kingman one of the “Nicest Places in Arizona” for its thoughtful residents and spirit of generosity. In addition to its small-town look and feel, the area also offers a wide range of recreational activities that include hiking, bike and ATV trails, camping, golf, beautiful parks, historical attractions, nearby lakes and the Colorado River. With more than 400 full and part-time employees across 30 divisions, the City of Kingman provides exceptional public services to over 30,000 residents. Our focus on high-quality customer service, safety and teamwork underpins our efforts to foster an atmosphere where citizens and businesses can thrive.

For more information about the City of Kingman, please see our Open Finance Portal , Choose Kingman Economic Development page, and our Go Kingman tourism page for more information.

JOB SUMMARY
Actively supports and upholds the Kingman Fire Department’s mission and values. Under general supervision, responds to emergency and non-emergency calls for service, identifies and dispatches appropriate law enforcement, fire and emergency service units, gathers, analyzes and reports critical information during life or death situations such as crimes in progress, medical emergencies and fire/rescue incidents; complies with Police and Fire Department policies and procedures to assure the safety of officers and the public.

SUPERVISION RECEIVED:
Work is performed independently under the direction of the Communications Center Supervisor and the supervision of the Communications Center Manager.

SUPERVISION EXERCISED:
Provides instruction, training, direction and evaluation to new employees of this class as assigned.

PERIPHERAL DUTIES:
• Attends and participates in meetings, trainings, and community events as a representative of the department as assigned.
• May provide testimony in court.
• Performs other duties as related or assigned.

WORK CONTACTS:
• Regular and frequent contact with other public safety agencies, city departments and the general public when performing daily activities.
• Contacts material that is confidential, sensitive or urgent.
• Contacts require extreme tact, professional courtesy and mature judgment and ability to respond professionally and competently in critical and high stress response situations.

Minimum Qualifications/Special Requirements

EDUCATION AND EXPERIENCE
• Graduation from High School or equivalent including coursework in office and administration fields.
• One (1) year of experience as Public Safety Telecommunicator or Dispatcher.
• Experience working with the public, responding to inquiries and providing information.
• Computer experience with use of Microsoft Windows.
• OR any equivalent combination of education, experience, and training which provides the knowledge, skills and abilities necessary to perform the work.

SPECIAL REQUIREMENTS
• Must possess a valid Arizona Driver's License or have the ability to obtain one prior to employment.
• Must pass Critical test with an overall score of 80 or higher, Call Summarization 2 MT of 70% or higher, and Memory Recall Numeric score of 70% or higher.
• Must achieve a minimum of 3063 Keystrokes Per Hour (KPH) for Data Entry MT and 1540 KPH for Data Entry MT as evaluated by Critical testing.
• Must complete a dispatch orientation and sit-along session of at least two (2) hours in duration.
• Must have a valid ACJIS Certification or obtain within six (6) months of hire date.
• Must obtain and maintain certification in approved courses; Public Safety Telecommunicator, Cardiopulmonary Resuscitation (CPR), NIMS ICS-100, ICS-200, & ICS-700, and Emergency Medical Dispatch (EMD) within six (6) months of hire date.

NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES
• Understanding of Microsoft Windows workstation environment, including database entry and use of databases to retrieve information.
• Knowledge and ability to interpret and apply city, state, and federal laws, and of department policies and procedures as they relate to dispatching public safety emergency services.
• Knowledge of City and Mohave County geographical area, roads, and the locations of important landmarks.
• Knowledge of Radio transmission terminology and codes. Handle multiple tasks simultaneously, under pressure, and in emergency situations.
• Critical thinking to resolve problems and deal with a variety of variables.
• Communicate clearly, concisely and effectively both orally and in writing.
• Operate and/or ability to operate radio transmitting equipment, multiple phone lines, and specialized dispatch communications equipment, computer and related software in a fast and efficient manner; and at times under stress.
• Ability to memorize, retain and accurately recall information. React quickly, calmly, and appropriate while obtaining information from hostile or emotional citizens, while communicating tactfully and courteously, maintaining emotional control and speaking in a clear and well-modulated tone of voice.
• Evaluate incoming phone calls within the first few seconds of conversation as to whether it is an emergency or nonemergency, and determine the priority.
• Handle multiple tasks simultaneously, under pressure and in emergency situations.
• Maintain confidentiality of information.
• Accurately read and write the English language.
• Perform a wide variety of duties and responsibilities with accuracy and speed under stress and the pressure of time sensitive deadlines.

Essential Functions

Essential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it.

• Provides excellent and proficient customer service to both internal and external customers.
• Accurately operates answers, evaluates, and prioritizes multi-line telephone devices including 9-1-1 telephony, administrative and business lines, TTY/TDD, and general public inquiries.
• Accurately dispatches, via radio and telephone, law enforcement, neighborhood services, fire and EMS units to respond to emergency and non-emergency incidents reported by members of the public.
• Utilizes CAD map and other mapping sources to correctly identify geographic location of callers as is indicated or needed to respond appropriately to requests for service.
• Utilizes multiple radio frequencies and telephone to orally communicate clear, concise information for response by field units including law enforcement, fire, emergency medical services and neighborhood services.
• Completes proper transfers or connections for incoming, outgoing and inter-office calls. Sends, routes, relays or refers callers or messages to the appropriate division or employee.
• Retrieves from and/or enters information into the National Crime Information Center (NCIC), Arizona Criminal Justice Information System (ACJIS) via JWI and other local, state and national computer files; confirms validity and status of information for other agencies. Utilizes the EMD (Emergency Medical Dispatching) system to provide specific information and instruction to callers and units responding to medical emergencies.
• Assists in troubleshooting as required and reports failures or problems with any system. Tests equipment as needed.
• As assigned by Communications Training Officer (CTO), provides on-the-job training and direction to new employees.
• Enters a variety of data related to warrants, citations, tickets, and/or information received from callers into a database.
• Makes sound decisions and quickly reacts positively under stressful conditions which typically entail the life or wellbeing of a citizen or public safety member who is in danger.
• Maintains confidentiality of work-related information.
• Maintains all required records and reports in a correct and timely manner.
• Works in a safe manner and reports unsafe activity and conditions.
• Maintains professional and effective working relationships by providing exceptional customer service and must be able to harmoniously work in a team environment.
• Maintains punctuality.

Miscellaneous

COMMITMENT TO SAFETY & WELLNESS
It is the policy of the City of Kingman to ensure a safe, healthful workplace for all its employees. It requires that every person in the organization assumes the responsibility of individual and organizational safety. Injury and illness losses from incidents are costly and preventable. The City of Kingman will employ an effective accident and illness prevention program and a comprehensive wellness program that involves all its employees in the effort to eliminate workplace hazards and promote employee health and wellness. All employees are expected and encouraged to participate in safety and wellness program activities including the following: reporting hazards, unsafe work practices and accidents immediately to their supervisors or a safety committee representative; wearing required personal protective equipment; and participating in and supporting safety committee activities.

WORK ENVIRONMENT
Work is performed in a fast-paced, high-volume, 24-hour/7-day-per-week emergency communications center operation setting. May be required to sit or stand for extended periods of time. Rotating shifts that include nights, weekends, holidays, and overtime may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. See Physical Demands.

DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. This job description is subject to change as the needs and requirements of the position changes.

FIND YOUR REWARDING CAREER WITH US!
Personal Growth Opportunities ~ Meaningful and Challenging Work ~ Public Service
Community Spirit ~ Training and Development

This position is not eligible for benefits except for AZ Sick Leave Accruals earned @ 1hr for every 30 hrs worked.

Closing Date/Time: Continuous

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Kingman, Arizona United States View Map