Associate Director, University Advising

  • California State Polytechnic University Pomona
  • Pomona, California
  • Mar 20, 2024
Administration and Management

Job Description

Type of Appointment: Full-Time, Management Personnel Plan (MPP I)

Anticipated Hiring Amount: $47,265 - $83,004 annually (Commensurate with qualifications and experience)

Work Hours: Monday - Friday, 8am - 5pm, unless otherwise notified

Recruitment Closing Date: Open Until Filled

First Application Review: April 2, 2024


The Office of Student Success provides leadership far multiple units focused on meeting the needs of Cal Poly Pomona's diverse student body. The Office of Student Success oversees the coordination of academic advising initiatives to achieve shared goals, and the development and implementation of academic intervention programs to help students make timely progress toward degree completion. Student Success provides oversight far academic and student success as related to academic policies, university advising, academic-related initiatives, and strategic planning. The office handles student petitions related to academic issues, including general academic petitions, retroactive withdrawals, grade appeals, academic renewal, and records the completion of culminating experiences. Student Success provides oversight far University Advising, the Bronco Advising Center, Student Communication, Advising Technology, Undeclared Advising, Early Alerts Programs, Graduation Pledge Programs, the Early Start Program, the Learning Resource Center; Bronco Tutoring; First Year Experience (FYE); Science, Technology, Engineering, and Mathematics Students United to Create a Community far Engineering and Science Success (STEM SUCCESS); Reading, Advising, and Mentoring Program (RAMP); and the University Writing Center. The office of Student Success collaborates with Academic Program, Enrollment Management Services, and College leaders to support students in meeting their academic goals.


Advising Center Oversight
  • Oversee the development, implementation, and ongoing assessment of the advising interventions in the Bronco Advising Center, Undeclared Advising Program, Early Support Services, e-Advising technology, Advising Professional Development, and Graduation Pledge Programs. Associate Director will be responsible for monitoring intervention management, reporting, and student progress, and working with staff to develop strategies for improvement when needed.
  • Oversee the building and implementation of e-advising technology and advising professional development programming.
  • In collaboration with the Exec Director, Senior Assoc. Director, and other Associate Director, oversee the design and implementation of common advising initiatives within assigned college. Initiatives include freshman and transfer orientation, mandatory advising, graduation check advising, advising for students in academic difficulty, and advising campaigns to identify students needing additional support to achieve educational goals.
  • Foster and implement a culturally responsive framework that promotes equity- minded advising practices within their assigned teams.
  • Implement retention initiatives based on student data and delivery outcomes. Monitor student success data (retention, graduation, academic standing, success marker completion) and develop strategies to improve student success.
  • Use key data points from key CPP Connect tools and resources such as CPP Connect Planner and mobile app. Leverage data to make informed decisions about advising utilization, interventions, and improvements.
  • Work with Exec. Director of University and other Student Success leadership to align services and operations so that there is one cohesive University advisement plan
  • In collaboration with the Communication Specialist, oversee the maintenance of the university-level advising websites, videos, and social media to align with university- level information and to standardize the quality and volume of content shared with students.
  • Partner with assigned Colleges' Associate Deans, Chairs, and Faculty Fellows to develop strategies to collaborate and offer students a cohesive advising experience from both faculty and staff advisors.
  • Partner with Orientation Services on the advising component of orientation, including online orientation modules, LMS-based tools, advising communication, enrollment appointments, and advising tools.
  • Participate in University and College-level committees and projects as assigned.
  • Ensure that adequate data on academic advising and student success is collected, maintained and disseminated to the Director, Assistant Vice President and Associate Provost and other appropriate university leaders
  • Communicate regularly with Director and Assistance Vice President about potential institutional barriers impacting student success. Develop potential solutions and collaborate with colleagues in other colleges to explore the broad application of issues and resolutions.
  • Other duties as assigned

Supervising and Support Staff
  • In collaboration with OSS leadership, recruit, train, supervise and provide general direction to the Undeclared Advising team, the Early Support Services team, the Bronco Advising Center team, the e-Advising Technology Coordinator, and the Senior Coordinators for University Advising and the Bronco Advising Center. Engage in weekly check-ins to assess progress.
  • In partnership with the Senior Coordinator of University Advising, develop, implement, and manage training that address staff needs but also foster diversity, inclusion, and cultural competence.
  • Ensure that staff are utilizing key advising tools including BroncoDirect, CPP Connect scheduler, CPP Connect Planner, curriculum sheets, On Base, and others.
  • Serve as the HEERA manager for the Student Success Ambassadors. In collaboration with the Senior Coordinator for University Advising and the College Advising Coordinators, recruit, train, supervise, and provide general support for the Ambassadors.

  • Ensures that students experience a consistent and equitable process for receiving high-quality academic advising in a supportive, efficient and timely manner.
  • Review and resolve complicated advising cases that involve multiple colleges. Make recommendation and escalate when appropriate.
  • Promote advising practices grounded in equity, inclusion and social justice.
  • Candidates for the position need to be accomplished individuals with knowledge of, and experience with, student success issues in higher education, best practices in academic advising and how to evaluate them and supporting first-generation and diverse student populations.
  • Maintain excellent working knowledge of university policies, academic regulations and degree requirements.

  • Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling and advising practice, higher education policy and processes, and leadership.
  • 5 years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, in analysis and resolution of complex student services problems, and in developing, implementing, and navigating complex advising and student success policies and procedures.
  • Thorough knowledge of advising and student success-related policies, procedures, and practices. Knowledge of leadership principles and practices including organizational, personnel and fiscal management; ability to collect, analyze and leverage data to drive decision-making, general knowledge of advanced statistical and research methods, ability to generate reports and synthesize information to provide actionable recommendations. Ability to interpret and execute policies that typically affect employees in their area; provide direction and monitor work performance; collaborate across divisions, departments, and institutions to meet students' needs. Ability to carry out very complex assignments without detailed instructions; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view.

  • Experience cultivating a learning environment that is inclusive and meets the needs of the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of the student, community and employee populations.
  • A master's degree in Higher Education Leadership, Student Affairs, Counseling, Clinical Psychology, Social Work or a job related field.

Out of State Work

The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to .

Background Check

Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to .

Employment Eligibility Verification

Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go to .

Conflict of Interest

This position is a “designated position” in the California State University’s Conflict of Interest Code. The successful candidate accepting this position is required to file financial interest disclosure forms subject to state regulations. For more information, go to .

Outside Employment Disclosure

Executive and Management Plan Personnel employees must disclose all current outside employment at the time of hire as a precondition of hire and at the following times after hire: annually in July, within 30 days of accepting outside employment, and upon their manager’s request. For more information, go to .

Child Abuse/Neglect Reporting Act (CANRA)

The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at .

Security & Fire Safety

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at: and

Pay Transparency Nondiscrimination

As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster .

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at . For more information, go to Employment Notices .

Equal Employment Opportunity

Cal Poly Pomona is an Equal Opportunity Employer, committed to promoting an inclusive and diverse workforce. The university subscribes to all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and veteran or military status. We engage the talents of all qualified workers, regardless of their background. More information is available at Equal Employment Opportunity statement .

Other Notices

For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page.

Advertised: Mar 19 2024 Pacific Daylight Time
Applications close:

Closing Date/Time:

Job Address

Pomona, California 91768 United States View Map