TEXAS PARKS AND WILDLIFE
Austin, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge. 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Danielle Beisert, (512) 389-8912 PHYSICAL WORK ADDRESS: TPWD Headquarters, 4200 Smith School Road, Austin, TX 78744 GENERAL DESCRIPTION Under the direction of the Customer Service Center Manager, this position performs entry-level to routine customer service work in the Texas Parks and Wildlife Department (TPWD) Customer Service Center dealing with park reservations. Work involves verbal and electronic customer contact, providing customer service support, as well as responding to various public complaints and inquiries for information and state services. Responsible for booking park reservations and modifications, and provides park information on park use, facilities, programs, and services. Conducts retail sales of State Park Passes, State Park Gift Cards, and branded merchandise sales and related services. Collects and processes reservation and merchandise payments, refunds, and assesses administrative penalty charges for facility transfers and cancelations. Work requires preparation, interpretation, and dissemination of information concerning agency programs, including boater, hunter, and fishing education and licensing requirements, as well as interpreting and explaining rules, regulations, policies, and procedures. Creates and maintains related activity logs, reconciliation reports, and conducts and compiles research information for public dissemination, and maintains public information, performance files, and reports on services. Work under moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS : Education: Graduation from High School or GED. Experience: One year experience working in a high-volume customer contact setting; Experience operating a computer, and working with word processing, spreadsheet, and personal information management software and entering computer data. NOTE: Experience may have occurred concurrently. Licensure: Applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS Experience: Two years experience working in a high-volume customer contact setting; Experience working in the TPWD Customer Service Center or TPWD Field Location; Experience working in sales and customer satisfaction. Language: Bilingual with English and Spanish. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of clerical office practices and administrative procedures used in a Customer Contact Center or phone sales environment; Knowledge of phone etiquette, business, facility reservations and destinations terminology, spelling, grammar and arithmetic; Knowledge of e-mail and voicemail programs; Knowledge of sales transaction recordkeeping and reporting procedures; Skill in using MS Word, Excel, and Outlook; Skill in effective verbal and written communication; Skill in using a personal computer and office equipment; Skill in using a call center telephone system; Skill in processing information and booking facility reservations and sales; Skill in providing quality customer service in a courteous and professional manner; Ability to use all program software used in a customer contact center; Ability to attempt customer issues resolution within a given time frame; Ability to concentrate and stay focused while handing multiple projects in an open office environment with frequent interruptions; Ability to adhere to schedules and follow both written and verbal directions and procedures; Ability to work efficiently in a dependable, organized and productive manner with interruptions; Ability to respond to public inquiries in a timely manner; Ability to implement administrative procedures; Ability to interpret rules, regulations, policies, and procedures; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS Required to wear a telephone headset, operate a call center phone set, and use a computer the entire work day; Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays; Required to work overtime, as necessary; Required to adjust to changing schedules; Required to work at off-site events which may require weekends; Required to conform to TPWD dress and grooming standards, work rules, and safety standards; Required to work in a call center environment with varying noise volume levels and numerous distractions; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Jun 12, 2024, 11:59:00 PM
May 30, 2024
Full Time
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge. 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Danielle Beisert, (512) 389-8912 PHYSICAL WORK ADDRESS: TPWD Headquarters, 4200 Smith School Road, Austin, TX 78744 GENERAL DESCRIPTION Under the direction of the Customer Service Center Manager, this position performs entry-level to routine customer service work in the Texas Parks and Wildlife Department (TPWD) Customer Service Center dealing with park reservations. Work involves verbal and electronic customer contact, providing customer service support, as well as responding to various public complaints and inquiries for information and state services. Responsible for booking park reservations and modifications, and provides park information on park use, facilities, programs, and services. Conducts retail sales of State Park Passes, State Park Gift Cards, and branded merchandise sales and related services. Collects and processes reservation and merchandise payments, refunds, and assesses administrative penalty charges for facility transfers and cancelations. Work requires preparation, interpretation, and dissemination of information concerning agency programs, including boater, hunter, and fishing education and licensing requirements, as well as interpreting and explaining rules, regulations, policies, and procedures. Creates and maintains related activity logs, reconciliation reports, and conducts and compiles research information for public dissemination, and maintains public information, performance files, and reports on services. Work under moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS : Education: Graduation from High School or GED. Experience: One year experience working in a high-volume customer contact setting; Experience operating a computer, and working with word processing, spreadsheet, and personal information management software and entering computer data. NOTE: Experience may have occurred concurrently. Licensure: Applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS Experience: Two years experience working in a high-volume customer contact setting; Experience working in the TPWD Customer Service Center or TPWD Field Location; Experience working in sales and customer satisfaction. Language: Bilingual with English and Spanish. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of clerical office practices and administrative procedures used in a Customer Contact Center or phone sales environment; Knowledge of phone etiquette, business, facility reservations and destinations terminology, spelling, grammar and arithmetic; Knowledge of e-mail and voicemail programs; Knowledge of sales transaction recordkeeping and reporting procedures; Skill in using MS Word, Excel, and Outlook; Skill in effective verbal and written communication; Skill in using a personal computer and office equipment; Skill in using a call center telephone system; Skill in processing information and booking facility reservations and sales; Skill in providing quality customer service in a courteous and professional manner; Ability to use all program software used in a customer contact center; Ability to attempt customer issues resolution within a given time frame; Ability to concentrate and stay focused while handing multiple projects in an open office environment with frequent interruptions; Ability to adhere to schedules and follow both written and verbal directions and procedures; Ability to work efficiently in a dependable, organized and productive manner with interruptions; Ability to respond to public inquiries in a timely manner; Ability to implement administrative procedures; Ability to interpret rules, regulations, policies, and procedures; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS Required to wear a telephone headset, operate a call center phone set, and use a computer the entire work day; Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays; Required to work overtime, as necessary; Required to adjust to changing schedules; Required to work at off-site events which may require weekends; Required to conform to TPWD dress and grooming standards, work rules, and safety standards; Required to work in a call center environment with varying noise volume levels and numerous distractions; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Jun 12, 2024, 11:59:00 PM
If you are a current City of Olathe employee, please click this link to apply through your Workday account. Employment Type Part Time (up to 19 hours) Job Summary Pay Range: $17.13/hour to $18.43/hour Are you looking for an opportunity to work part-time? Are you interested in working with people in a customer service setting? How do you feel about working with a team that focuses on continuous improvement, innovation, and collaboration? If these statements sound interesting to you, apply to join our team in this role working at the front desk at Olathe Community Center. We are currently hiring for someone to work part time (up to 19 hours a week). We are committed to learning and growth at the City of Olathe. In this role, employees can learn new skills and complete varied work responsibilities each day. With each day never looking the same, we can guarantee you'll never be bored. This positionis a great opportunity for someone looking for the chance to provide customer service to the public. They will handle routine questions from the public and enjoy a beautiful work environment. For more details, review the full job details and requirements below. The Customer Service Representative I performs a wide variety of customer service-related functions such as handling a high volume of telephone calls, processing POS transactions, assisting customers with inquiries, and resolving customer issues. The Customer Service Representative is part of a job progression that includes Customer Service Representative I, II, & III. Key Responsibilities Oversees check out of sports equipment and maintains documentation and collateral; u ses multiple software tools and systems to complete work. Follows facility policies and practices; monitors customer access to facility and programs and enforces policies with respect and consistency. Processes and verifies minor, adult, and day waivers accurately and efficiently. Manages lost and found items and logs. Qualifications Experience: Two years of customer service and administrative experience is required along with excellent computer skills including proficiency with Microsoft Office basic functions. The successful candidate will also need strong customer service, time management, and organization skills. Education: A high school diploma or equivalent is required. Licenses & Certifications: None Language: Proficiency with verbal and written English language required. Additional proficiency with Spanish preferred. Environmental or Physical Demands: May be required to lift at least 20 lbs.
May 15, 2024
Part Time
If you are a current City of Olathe employee, please click this link to apply through your Workday account. Employment Type Part Time (up to 19 hours) Job Summary Pay Range: $17.13/hour to $18.43/hour Are you looking for an opportunity to work part-time? Are you interested in working with people in a customer service setting? How do you feel about working with a team that focuses on continuous improvement, innovation, and collaboration? If these statements sound interesting to you, apply to join our team in this role working at the front desk at Olathe Community Center. We are currently hiring for someone to work part time (up to 19 hours a week). We are committed to learning and growth at the City of Olathe. In this role, employees can learn new skills and complete varied work responsibilities each day. With each day never looking the same, we can guarantee you'll never be bored. This positionis a great opportunity for someone looking for the chance to provide customer service to the public. They will handle routine questions from the public and enjoy a beautiful work environment. For more details, review the full job details and requirements below. The Customer Service Representative I performs a wide variety of customer service-related functions such as handling a high volume of telephone calls, processing POS transactions, assisting customers with inquiries, and resolving customer issues. The Customer Service Representative is part of a job progression that includes Customer Service Representative I, II, & III. Key Responsibilities Oversees check out of sports equipment and maintains documentation and collateral; u ses multiple software tools and systems to complete work. Follows facility policies and practices; monitors customer access to facility and programs and enforces policies with respect and consistency. Processes and verifies minor, adult, and day waivers accurately and efficiently. Manages lost and found items and logs. Qualifications Experience: Two years of customer service and administrative experience is required along with excellent computer skills including proficiency with Microsoft Office basic functions. The successful candidate will also need strong customer service, time management, and organization skills. Education: A high school diploma or equivalent is required. Licenses & Certifications: None Language: Proficiency with verbal and written English language required. Additional proficiency with Spanish preferred. Environmental or Physical Demands: May be required to lift at least 20 lbs.
City of Concord, CA
Concord, California, United States
Job Characteristics ***PART-TIME JOB OPPORTUNITY*** CUSTOMER SERVICE SPECIALIST I/II The City of Concord is accepting applications for part-time community center Customer Service Specialists to support the Recreation Services Department. This recruitment will be used to fill current vacancies at Willow Pass Community Center and Centre Concord, and also establish an eligiblity list to fill future positions as they become available. Salary is negotiable based on experience: Customer Service Specialist I: $17.65 - $19.67/hour with one year of customer service experience Customer Service Specialist II: $18.54 - $20.98/hour with two years of customer service experience Community Centers: Customer Service Specialists will primarily be assigned to one of the following community centers, but may do intermittent hours at the other community centers on an as needed basis. Centre Concord, located at 5298 Clayton Road is one of the largest rental facilities in the East Bay. Our ballroom offers adjustable lighting, a portable dance floor and expansive staging, allowing you to create just about any atmosphere you desire for up to 400 guests. For something smaller, there are classrooms and meeting spaces to accommodate conferences, trade shows, fundraisers, receptions, and other gatherings. All positions are part time, limited service, and applicants must be available to work 9:00 a.m. - 4:00 p.m., Monday through Friday, approximately 15-20 hours per week. The Concord Senior Center is an amazing place for seniors to come together and enjoy activities, classes, programs and sports leagues. After hours, it operates as the ideal space for special events, such as holiday parties, weddings and business meetings. The Senior Center is located at 2727 Parkside Circle. All positions are part time, limited service and applicants must be available to work between 8:30 a.m. - 4:30 p.m., Monday through Friday, approximately 15-20 hours per week. The Willow Pass Community Center is a versatile venue for special events like weddings, birthdays, anniversaries, and retreats. It's also the location for in-person registration for all the programs in the City of Concord. Willow Pass Park is the home of the Concord Softball League, payless batting cage, pickleball courts, tennis courts, and an adult fitness park. The Willow Pass Community Center is located at 2748 E. Olivera Road. All positions are part time, limited service and applicants must be available to works between 9 a.m. - 4 p.m., approximately 15-20 hours per week. What you will be doing: Customer Service Specialists serve as the first point of contact for customers using the facilities, including greeting customers, registration for classes and events and responding to inquiries and complaints. They are also responsible for monitoring the use and care of facilities, to include room set-up and breakdown as well as light custodial duties. The Customer Service Specialist I is distinguished from the II level in that it is the entry-level position in the series. The Customer Service Specialist II has learned to perform the duties of the Customer Service Specialist I with independence. All positions are part time, limited service and must be able to work either mornings, or mornings and afternoons, Monday through Friday. Hours and schedule may vary. SELECTION PROCESS Submit a completed City of Concord application and the required supplemental question responses online at www.cityofconcord.org/jobs . As positions become available, qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications will be invited to interview. Successful candidates will be provided a conditional offer of employment and must clear DOJ/FBI livescan. Conviction History If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord. Examples of duties include, but are not limited to Serving as the front line customer service representative Opening and closing the community center Walking customers through the premises prior to and after the event Providing coordination and support of facility operations Performing activities related to the processing and maintenance of activity registration and rental permits, including communication with customers over the phone, in person and via email Responding to questions, complaints and emergency situations, taking appropriate courses of action Ensuring timely completion of all paperwork and processes, facility scheduling, information development, and file maintenance Ensuring a safe and efficient environment by enforcing operating procedures Reporting inappropriate or unsafe practices Providing for maintenance needs, including compliance with health, safety and building codes Assisting in the set up and take down of equipment, tables and chairs, as needed Conducting light custodial work to ensure high standards of facility presentation, as needed Qualifications Knowledge of: Microsoft Office software including Word, Excel and Publisher Principles and processes for providing internal and external customer service including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction The structure and content of the English language including the meaning and spelling of words, rules of composition and grammar Ability to: Understand the implications of new information for both current and future problem solving and decision making Give appropriate attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate Maintain appropriate attention to detail based on the complexity of work performed Shift back and forth between two or more activities or sources of information, and to work efficiently and accurately on tasks with interruptions Convey written and/or non-written information effectively, comprehending and understanding documentation and verbal or visual communications Adapt communications and behavioral styles appropriately in response to individuals and situations Use logic and reasoning to identify strengths and weaknesses of alternative solutions Provide high level customer service to internal and external customers including during high stress situations; seek out ways to help people Determine causes of operating errors and decide what to do to resolve them Quickly search and find information from resource systems, manuals and other documents and accurately and concisely convey such information orally and in writing Read, comprehend and retain information Learn custom facility reservation software Speak clearly, concisely and audibly Establish and maintain cooperative and effective relationships with those contacted in the course of work CUSTOMER SERVICE SPECIALIST I Education : Satisfactory completion of high school or equivalent Experience : One year of customer service experience required CUSTOMER SERVICE SPECIALIST II Education : Satisfactory completion of high school or equivalent Experience : Two or more years of customer service experience required Other The ability to speak and understand Spanish is highly desirable, but not required. A California driver's license and a satisfactory driving record are conditions of initial and continued employment. Must be able to clear DOJ/FBI fingerprint clearance. EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or hrdept@cityofconcord.org prior to the final filing date. FOR MORE INFORMATION REGARDING THIS POSITION: Centre Concord: Dario Sanchez, Recreation Program Coordinator at 925-671-3498 or dario.sanchez@cityofconcord.org Senior Center: Barbie Gary, Recreation Program Manager at 925-671-3074 or barbie.gary@cityofconcord.org Willow Pass Community Center: Jorey Scott, Recreation Program Coordinator at 925-671-3179 or jorey.scott@cityofconcord.org This position is not eligible for benefits.
Mar 07, 2024
Part Time
Job Characteristics ***PART-TIME JOB OPPORTUNITY*** CUSTOMER SERVICE SPECIALIST I/II The City of Concord is accepting applications for part-time community center Customer Service Specialists to support the Recreation Services Department. This recruitment will be used to fill current vacancies at Willow Pass Community Center and Centre Concord, and also establish an eligiblity list to fill future positions as they become available. Salary is negotiable based on experience: Customer Service Specialist I: $17.65 - $19.67/hour with one year of customer service experience Customer Service Specialist II: $18.54 - $20.98/hour with two years of customer service experience Community Centers: Customer Service Specialists will primarily be assigned to one of the following community centers, but may do intermittent hours at the other community centers on an as needed basis. Centre Concord, located at 5298 Clayton Road is one of the largest rental facilities in the East Bay. Our ballroom offers adjustable lighting, a portable dance floor and expansive staging, allowing you to create just about any atmosphere you desire for up to 400 guests. For something smaller, there are classrooms and meeting spaces to accommodate conferences, trade shows, fundraisers, receptions, and other gatherings. All positions are part time, limited service, and applicants must be available to work 9:00 a.m. - 4:00 p.m., Monday through Friday, approximately 15-20 hours per week. The Concord Senior Center is an amazing place for seniors to come together and enjoy activities, classes, programs and sports leagues. After hours, it operates as the ideal space for special events, such as holiday parties, weddings and business meetings. The Senior Center is located at 2727 Parkside Circle. All positions are part time, limited service and applicants must be available to work between 8:30 a.m. - 4:30 p.m., Monday through Friday, approximately 15-20 hours per week. The Willow Pass Community Center is a versatile venue for special events like weddings, birthdays, anniversaries, and retreats. It's also the location for in-person registration for all the programs in the City of Concord. Willow Pass Park is the home of the Concord Softball League, payless batting cage, pickleball courts, tennis courts, and an adult fitness park. The Willow Pass Community Center is located at 2748 E. Olivera Road. All positions are part time, limited service and applicants must be available to works between 9 a.m. - 4 p.m., approximately 15-20 hours per week. What you will be doing: Customer Service Specialists serve as the first point of contact for customers using the facilities, including greeting customers, registration for classes and events and responding to inquiries and complaints. They are also responsible for monitoring the use and care of facilities, to include room set-up and breakdown as well as light custodial duties. The Customer Service Specialist I is distinguished from the II level in that it is the entry-level position in the series. The Customer Service Specialist II has learned to perform the duties of the Customer Service Specialist I with independence. All positions are part time, limited service and must be able to work either mornings, or mornings and afternoons, Monday through Friday. Hours and schedule may vary. SELECTION PROCESS Submit a completed City of Concord application and the required supplemental question responses online at www.cityofconcord.org/jobs . As positions become available, qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications will be invited to interview. Successful candidates will be provided a conditional offer of employment and must clear DOJ/FBI livescan. Conviction History If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord. Examples of duties include, but are not limited to Serving as the front line customer service representative Opening and closing the community center Walking customers through the premises prior to and after the event Providing coordination and support of facility operations Performing activities related to the processing and maintenance of activity registration and rental permits, including communication with customers over the phone, in person and via email Responding to questions, complaints and emergency situations, taking appropriate courses of action Ensuring timely completion of all paperwork and processes, facility scheduling, information development, and file maintenance Ensuring a safe and efficient environment by enforcing operating procedures Reporting inappropriate or unsafe practices Providing for maintenance needs, including compliance with health, safety and building codes Assisting in the set up and take down of equipment, tables and chairs, as needed Conducting light custodial work to ensure high standards of facility presentation, as needed Qualifications Knowledge of: Microsoft Office software including Word, Excel and Publisher Principles and processes for providing internal and external customer service including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction The structure and content of the English language including the meaning and spelling of words, rules of composition and grammar Ability to: Understand the implications of new information for both current and future problem solving and decision making Give appropriate attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate Maintain appropriate attention to detail based on the complexity of work performed Shift back and forth between two or more activities or sources of information, and to work efficiently and accurately on tasks with interruptions Convey written and/or non-written information effectively, comprehending and understanding documentation and verbal or visual communications Adapt communications and behavioral styles appropriately in response to individuals and situations Use logic and reasoning to identify strengths and weaknesses of alternative solutions Provide high level customer service to internal and external customers including during high stress situations; seek out ways to help people Determine causes of operating errors and decide what to do to resolve them Quickly search and find information from resource systems, manuals and other documents and accurately and concisely convey such information orally and in writing Read, comprehend and retain information Learn custom facility reservation software Speak clearly, concisely and audibly Establish and maintain cooperative and effective relationships with those contacted in the course of work CUSTOMER SERVICE SPECIALIST I Education : Satisfactory completion of high school or equivalent Experience : One year of customer service experience required CUSTOMER SERVICE SPECIALIST II Education : Satisfactory completion of high school or equivalent Experience : Two or more years of customer service experience required Other The ability to speak and understand Spanish is highly desirable, but not required. A California driver's license and a satisfactory driving record are conditions of initial and continued employment. Must be able to clear DOJ/FBI fingerprint clearance. EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or hrdept@cityofconcord.org prior to the final filing date. FOR MORE INFORMATION REGARDING THIS POSITION: Centre Concord: Dario Sanchez, Recreation Program Coordinator at 925-671-3498 or dario.sanchez@cityofconcord.org Senior Center: Barbie Gary, Recreation Program Manager at 925-671-3074 or barbie.gary@cityofconcord.org Willow Pass Community Center: Jorey Scott, Recreation Program Coordinator at 925-671-3179 or jorey.scott@cityofconcord.org This position is not eligible for benefits.
State of Missouri
Jefferson City, Missouri, United States
Customer Service Representative Call Center- Driver License Bureau Department of Revenue Annual Salary: $41,112.00 Location: 301 W. High Street, Jefferson City, MO DOR’s Vision: To provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION: As part of our customer-focused team, you help us create an environment that makes citizens say “This is the best experience I have ever had!” When you work for The Department of Revenue, you’re working alongside an enthusiastic, dedicated team that cares, grows and wins together. We’re looking for team members who are passionate about providing high-quality customer service and building energetic team morale. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION: The ideal candidate must have good typing skills, be very detail oriented, and have the ability to effectively assist with customer’s inquiries and requests via telephone while ensuring customer satisfaction. Your responsibilities will include answering incoming calls; explaining laws and regulations; searching computerized records and files; accurately communicating the requested information to customers; and communicate concerns about all phases of motor vehicle or driver licensing transactions. What to expect in this position: Call center team members are the voice of the Department. Due to the amount of calls received all team members are required to be on the phone continuously throughout their work day in addition to having the opportunity to assist citizens through DORA Live Chat. Training is hands on and will consist of six weeks with our Training Coordinator in combination of our Call Center subject matter experts. This amazing training will help teach you everything you need to know to be a Customer Service Representative. Once completed with training and meeting all necessary requirements, a distributed work option may be available. The customer service center is answering calls all day, however if team members are consistently meeting or exceeding expectations, there is an opportunity for career progression and/or compensation for performance. We might be a great match if… Working in a fun and energetic environment makes you excited! We work efficiently as a team to deliver excellent results for our citizens You enjoy a consistent work schedule Monday - Friday with bi-monthly pay and the opportunity for distributed work You are someone who strives to make independent decisions and enjoy problem solving. You enjoy influencing a team to drive results through a visual dashboard CORE COMPETENCIES NEEDED: Strategic Thinking Computer Literacy Effective Writing Team Building Abilities Excellent Customer Service Self-directed Attention to Detail Clear Communication Organizational Abilities QUALIFICATIONS: Possession of a high school diploma or proof of high school equivalency. Six or more months of experience in clerical or general office support work. Must be able to pass a fingerprint and background check More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO: The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. We celebrate diversity and are committed to creating an inclusive environment for all. The State of Missouri is an equal opportunity employer.
May 18, 2024
Full Time
Customer Service Representative Call Center- Driver License Bureau Department of Revenue Annual Salary: $41,112.00 Location: 301 W. High Street, Jefferson City, MO DOR’s Vision: To provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION: As part of our customer-focused team, you help us create an environment that makes citizens say “This is the best experience I have ever had!” When you work for The Department of Revenue, you’re working alongside an enthusiastic, dedicated team that cares, grows and wins together. We’re looking for team members who are passionate about providing high-quality customer service and building energetic team morale. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION: The ideal candidate must have good typing skills, be very detail oriented, and have the ability to effectively assist with customer’s inquiries and requests via telephone while ensuring customer satisfaction. Your responsibilities will include answering incoming calls; explaining laws and regulations; searching computerized records and files; accurately communicating the requested information to customers; and communicate concerns about all phases of motor vehicle or driver licensing transactions. What to expect in this position: Call center team members are the voice of the Department. Due to the amount of calls received all team members are required to be on the phone continuously throughout their work day in addition to having the opportunity to assist citizens through DORA Live Chat. Training is hands on and will consist of six weeks with our Training Coordinator in combination of our Call Center subject matter experts. This amazing training will help teach you everything you need to know to be a Customer Service Representative. Once completed with training and meeting all necessary requirements, a distributed work option may be available. The customer service center is answering calls all day, however if team members are consistently meeting or exceeding expectations, there is an opportunity for career progression and/or compensation for performance. We might be a great match if… Working in a fun and energetic environment makes you excited! We work efficiently as a team to deliver excellent results for our citizens You enjoy a consistent work schedule Monday - Friday with bi-monthly pay and the opportunity for distributed work You are someone who strives to make independent decisions and enjoy problem solving. You enjoy influencing a team to drive results through a visual dashboard CORE COMPETENCIES NEEDED: Strategic Thinking Computer Literacy Effective Writing Team Building Abilities Excellent Customer Service Self-directed Attention to Detail Clear Communication Organizational Abilities QUALIFICATIONS: Possession of a high school diploma or proof of high school equivalency. Six or more months of experience in clerical or general office support work. Must be able to pass a fingerprint and background check More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO: The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. We celebrate diversity and are committed to creating an inclusive environment for all. The State of Missouri is an equal opportunity employer.
Minimum Qualifications Graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service. Licenses and Certifications Required: None. Notes to Applicants Position Summary: Austin Public Health is currently seeking a highly motivated Customer Service Representative to join our dynamic team. In this role, you will provide essential support to our internal Environmental Health Officers and customer service unit. The ideal candidate will possess a basic knowledge of key responsibilities including: Application Intake: You will be responsible for efficiently processing application intake from various channels, including walk-in, mail-in, and online customers. This will involve verifying and gathering the necessary information to complete application intake and updates for all EHSD Programs. Additionally, you will handle document scanning and electronic record management, ensuring accurate and complete records are maintained. Issuing invoices to customers will also be part of your duties. Customer Service: As a representative of Austin Public Health, you will provide exceptional customer service to both internal and external customers. This includes promptly addressing customer concerns, complaints, and requests, both in person and over the phone. You will guide customers to the appropriate individuals or departments, ensuring their needs are effectively met. Records Management: In this role, you will be responsible for processing, sorting, and filing applications and reports associated with all EHSD Programs. Adhering to established policies, you will maintain and periodically purge records, ensuring the integrity and confidentiality of sensitive information. General Administrative Support: You will provide vital administrative support by creating files, preparing monthly reports, and maintaining accurate records as required. Additionally, you will track and report weekly/monthly productivity on various support activities to your supervisor. Efficient data entry using timekeeping software for personnel time tracking will also be part of your responsibilities. By joining our team as a Customer Service Representative, you will play a crucial role in supporting the Environmental Health Officers and ensuring the smooth operation of our customer service unit. Your attention to detail, strong communication skills, and commitment to delivering exceptional service will contribute to the success of our organization. APH Information: This position supports Austin Public Health’s Mission and Core Purpose identified in the Austin Public Health Strategic Plan . Departmental Competencies related to the position can be found on Austin Public Health’s website . If you are selected to Interview: This position will have in-person interview(s). This position will require a pre-employment Criminal Background Investigation ( CBI ). If you are identified as a top candidate, verification of your education, including High School graduation or GED , undergraduate, and graduate degrees, will be required. Immunization Requirement: Due to high-risk areas, Austin Public Health employees must comply with the department’s immunization policy. Regarding your Application: A detailed, complete City of Austin employment application is required to evaluate your qualifications. Please be thorough in completing the employment application and list all experience that is relevant to this position. The application and resume must include dates (month and year) for each job history entry. In addition, the resume information must match the information on the application. Please describe your specific experience as it relates to the minimum and preferred qualifications when responding to the supplemental questions on the application. Work experience listed must include month, year, and a verifiable Supervisor or Human Resources phone number. Incomplete applications will not be considered. Each individual who submits an Application as provided in the Municipal Civil Service Rules and meets the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees, in Good Standing, who are candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview. The responses to the supplemental questions should reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. Salary and Benefits: Salary is commensurate with experience and qualifications. This position comes with a comprehensive benefits package consisting of medical and dental coverage, paid sick, vacation, and personal time, and a retirement plan. Travel: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Electronic Notification to Applications: Applicants will be notified via e-mail to communicate important information related to the status of their application as part of an ongoing effort to increase operational efficiency, promote a green environment and minimize delays and costs. Please ensure that the email address and contact information you provide are current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our e-mails or fail to check your inbox in a timely manner Applicants are encouraged to apply immediately. Please note that the Department may close the job posting at any time after 7 days. When public health responds to an emergency you may be assigned activities that are outside your regular job description. This may involve responding at any time, including nights and weekends with possible deployment to locations other than the Austin Public Health. This position is eligible for Public Service Loan Forgiveness ( PSF ) Program. This program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. Pay Range $23.04 - $26.50 Hours Monday - Friday 7:45 a.m. to 4:45 p.m. Job Close Date 05/30/2024 Type of Posting External Department Austin Public Health Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 1520 Rutherford LN, BLDG 1, STE 205, Austin, TX 78754 Preferred Qualifications Preferred Experience: Demonstrated experience providing customer service, facilitating the resolution of customer issues. Skill and experience communicating effectively and professionally in work-related settings, including in-person, by phone, and email. Experience working with the public and communicating technical information to non-technical audiences. Experience reviewing work-related documents for accuracy and completeness, and electronically processing forms. Intermediate proficiency with Microsoft Word and Excel Ability to travel to more than one work location. Data entry experience Bi-lingual (English/Spanish) Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Receives by email, fax, or phone, inquiries from customers, contractors, and other city departments. Resolves customer issues with one call resolution. Answers customer requests or inquiries concerning services, products, billing, and equipment. Verifies customer account and active services using various databases and software applications. Researches customer account information to explain services, charges, and adjustments. Logs customer complaints, creates service requests, and routes to the appropriate department(s). Maintains and files all generated service requests. Responsibilities - Supervision and/or Leadership Exercised: May train others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of billing procedures. Knowledge of good customer relations practices. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in planning and organizing. Skill in handling conflict and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from High School or equivalent, plus two (2) years experience in billing, credit counseling, or customer service. Do you meet these requirements? Yes No * Due to working in high risk areas, applicants applying for this position must comply with the departments immunization policy. Can you meet this requirement? Yes, I will comply to the vaccinations required by the EMS department No, I cannot meet this requirement * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Briefly describe your administrative support work experience; include number of years, size of the organization you supported, and range of duties. (Open Ended Question) * Describe your experience in working with case management systems. (Open Ended Question) * How many years of experience do you have in case management relating to permitting, licensing, and/or registration? None Less than 3 years 3 years or more * Do you have experience researching via the internet and responding to customer requests and inquiries by phone and email in a timely manner? Yes No * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * In the prior twelve months have you been employed by, owned any interest in, or been an officer or board member, for any business entity, including a non-profit organization, that is transacting any business with the City of Austin, including a recipient of any contracts, grants, or any funds of any kind from the City of Austin? Yes No Don't know * If you answered yes to the previous question, please explain below. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
May 24, 2024
Full Time
Minimum Qualifications Graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service. Licenses and Certifications Required: None. Notes to Applicants Position Summary: Austin Public Health is currently seeking a highly motivated Customer Service Representative to join our dynamic team. In this role, you will provide essential support to our internal Environmental Health Officers and customer service unit. The ideal candidate will possess a basic knowledge of key responsibilities including: Application Intake: You will be responsible for efficiently processing application intake from various channels, including walk-in, mail-in, and online customers. This will involve verifying and gathering the necessary information to complete application intake and updates for all EHSD Programs. Additionally, you will handle document scanning and electronic record management, ensuring accurate and complete records are maintained. Issuing invoices to customers will also be part of your duties. Customer Service: As a representative of Austin Public Health, you will provide exceptional customer service to both internal and external customers. This includes promptly addressing customer concerns, complaints, and requests, both in person and over the phone. You will guide customers to the appropriate individuals or departments, ensuring their needs are effectively met. Records Management: In this role, you will be responsible for processing, sorting, and filing applications and reports associated with all EHSD Programs. Adhering to established policies, you will maintain and periodically purge records, ensuring the integrity and confidentiality of sensitive information. General Administrative Support: You will provide vital administrative support by creating files, preparing monthly reports, and maintaining accurate records as required. Additionally, you will track and report weekly/monthly productivity on various support activities to your supervisor. Efficient data entry using timekeeping software for personnel time tracking will also be part of your responsibilities. By joining our team as a Customer Service Representative, you will play a crucial role in supporting the Environmental Health Officers and ensuring the smooth operation of our customer service unit. Your attention to detail, strong communication skills, and commitment to delivering exceptional service will contribute to the success of our organization. APH Information: This position supports Austin Public Health’s Mission and Core Purpose identified in the Austin Public Health Strategic Plan . Departmental Competencies related to the position can be found on Austin Public Health’s website . If you are selected to Interview: This position will have in-person interview(s). This position will require a pre-employment Criminal Background Investigation ( CBI ). If you are identified as a top candidate, verification of your education, including High School graduation or GED , undergraduate, and graduate degrees, will be required. Immunization Requirement: Due to high-risk areas, Austin Public Health employees must comply with the department’s immunization policy. Regarding your Application: A detailed, complete City of Austin employment application is required to evaluate your qualifications. Please be thorough in completing the employment application and list all experience that is relevant to this position. The application and resume must include dates (month and year) for each job history entry. In addition, the resume information must match the information on the application. Please describe your specific experience as it relates to the minimum and preferred qualifications when responding to the supplemental questions on the application. Work experience listed must include month, year, and a verifiable Supervisor or Human Resources phone number. Incomplete applications will not be considered. Each individual who submits an Application as provided in the Municipal Civil Service Rules and meets the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees, in Good Standing, who are candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview. The responses to the supplemental questions should reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. Salary and Benefits: Salary is commensurate with experience and qualifications. This position comes with a comprehensive benefits package consisting of medical and dental coverage, paid sick, vacation, and personal time, and a retirement plan. Travel: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Electronic Notification to Applications: Applicants will be notified via e-mail to communicate important information related to the status of their application as part of an ongoing effort to increase operational efficiency, promote a green environment and minimize delays and costs. Please ensure that the email address and contact information you provide are current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our e-mails or fail to check your inbox in a timely manner Applicants are encouraged to apply immediately. Please note that the Department may close the job posting at any time after 7 days. When public health responds to an emergency you may be assigned activities that are outside your regular job description. This may involve responding at any time, including nights and weekends with possible deployment to locations other than the Austin Public Health. This position is eligible for Public Service Loan Forgiveness ( PSF ) Program. This program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. Pay Range $23.04 - $26.50 Hours Monday - Friday 7:45 a.m. to 4:45 p.m. Job Close Date 05/30/2024 Type of Posting External Department Austin Public Health Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 1520 Rutherford LN, BLDG 1, STE 205, Austin, TX 78754 Preferred Qualifications Preferred Experience: Demonstrated experience providing customer service, facilitating the resolution of customer issues. Skill and experience communicating effectively and professionally in work-related settings, including in-person, by phone, and email. Experience working with the public and communicating technical information to non-technical audiences. Experience reviewing work-related documents for accuracy and completeness, and electronically processing forms. Intermediate proficiency with Microsoft Word and Excel Ability to travel to more than one work location. Data entry experience Bi-lingual (English/Spanish) Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Receives by email, fax, or phone, inquiries from customers, contractors, and other city departments. Resolves customer issues with one call resolution. Answers customer requests or inquiries concerning services, products, billing, and equipment. Verifies customer account and active services using various databases and software applications. Researches customer account information to explain services, charges, and adjustments. Logs customer complaints, creates service requests, and routes to the appropriate department(s). Maintains and files all generated service requests. Responsibilities - Supervision and/or Leadership Exercised: May train others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of billing procedures. Knowledge of good customer relations practices. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in planning and organizing. Skill in handling conflict and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from High School or equivalent, plus two (2) years experience in billing, credit counseling, or customer service. Do you meet these requirements? Yes No * Due to working in high risk areas, applicants applying for this position must comply with the departments immunization policy. Can you meet this requirement? Yes, I will comply to the vaccinations required by the EMS department No, I cannot meet this requirement * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Briefly describe your administrative support work experience; include number of years, size of the organization you supported, and range of duties. (Open Ended Question) * Describe your experience in working with case management systems. (Open Ended Question) * How many years of experience do you have in case management relating to permitting, licensing, and/or registration? None Less than 3 years 3 years or more * Do you have experience researching via the internet and responding to customer requests and inquiries by phone and email in a timely manner? Yes No * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * In the prior twelve months have you been employed by, owned any interest in, or been an officer or board member, for any business entity, including a non-profit organization, that is transacting any business with the City of Austin, including a recipient of any contracts, grants, or any funds of any kind from the City of Austin? Yes No Don't know * If you answered yes to the previous question, please explain below. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
CITY OF ATLANTA, GA
Atlanta, Georgia, United States
Posting: Open Until Filled Salary: $35,381 (Additional 10% increase upon completion of training & remote work opportunity) General Description and Classification Standards A career in Public Service is one of the most fulfilling and rewarding paths a career-beginner can take. Consider contributing to the “People” instead of the “Profits”. In October of 2014, the City of Atlanta launched ATL311 a consolidated call center designed to make city government more user-friendly and responsive by providing citizens with one telephone number to call for information on city services and to report non-emergency concerns. The heart and soul of ATL311 are the people doing the talking, texting, and tweeting-our Call Center Representatives (CCRs). There is no better gateway to a career in public service. As a CCR, you will join a fun, fast-paced, award-winning team of problem solvers dedicated to delivering amazing customer experiences. Each day, you will engage with Atlantans and help them: Navigate City services and programs File Service Requests Connect with City Agencies As a city employee, you will enjoy on 1 st day: Competitive salary Flexible scheduling including part-time opportunities Paid holidays, annual leave, and sick leave Health benefits with dental, vision, and drug coverage Retirement savings plans Determines nature of problem or request and responds or directs individual to correct resource. Duties include but are not limited to investigating and resolving complaints; resolving escalations, assisting customers; preparing reports and documents; and providing information. As an essential City of Atlanta employee, attendance is mandatory and critical to our success. During your onboarding, you are expected to actively participate in training without any interruptions. Supervision Received Works under direct supervision and follows standardized operating procedures and written instructions to accomplish assigned tasks. Essential Duties & Responsibilities Receives, enters, researches, responds to, and tracks in-person, telephone, email, and written citizen inquiries and complaints relating to city services. (Multi-channel) Refers complex or difficult issues to more senior representative or supervisor. Engage with citizens either by phone or in person to determine details of the inquiry or problem. Researches, gathers, and enters all pertinent facts pertaining to issues and complaints into a database during requests. Contacts departments as appropriate to secure information and/or refer issues and complaints for a response. Reads and applies various documents such as maps, procedures, and regulations to work situations. Advises departmental personnel, citizens, and others on the status of cases pending, and makes referrals to other agencies as appropriate. This position is considered essential and thereby requires, on occasion, that the incumbent work outside of normal operating hours, which may include evenings, weekends, and holidays, as well as during inclement weather. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for the office/remote position Decision Making The customer service representative will serve as the liaison between various City of Atlanta departments and the constituents. Additionally, the CCR should be able to think outside the box and fully engage in collaborative efforts to provide resolutions to the customers. Leadership Provided Position is an entry level individual contributor and has no supervisory or formal leadership responsibilities. Knowledge, Skills & Abilities Knowledge of customer service methods and techniques. Knowledge of department programs, processes, and procedures. Knowledge of department organization and functions. Skill in keeping notes of calls or transactions. Ability to use customer service software and other departmental information systems in responding to inquiries or requests. Ability to read instructions, processes, or regulations. Ability to communicate with a variety of customers and constituents in a professional manner. Ability to deal effectively with difficult or upset customers. Ability to listen and determine the nature of call or communication. High school diploma or General Equivalency Diploma (GED). Minimum of 2 years’ relevant work experience. Technologically satisfactory skills in Microsoft Office Suite (Outlook, Teams, Excel, PPT, Word, Access etc.). Ability to learn customer service software applications. Ability to work from home with access to a high-speed internet router (Wi-Fi may be used but many users will need a wired connection to router based off their home usage and speeds). Minimum of 7 mbps OR higher, high speed internet connections with the ability to hard wire directly to a modem. Must have a dedicated, quiet working space that is free from distractions and background noise to conduct business. Ability to sit for long periods of time. Must be located within 50 miles of City of Atlanta Preferred Education & Experience 3+ years’ relevant customer service experience. Extensive Knowledge in Microsoft Office Suite.
Mar 13, 2024
Full Time
Posting: Open Until Filled Salary: $35,381 (Additional 10% increase upon completion of training & remote work opportunity) General Description and Classification Standards A career in Public Service is one of the most fulfilling and rewarding paths a career-beginner can take. Consider contributing to the “People” instead of the “Profits”. In October of 2014, the City of Atlanta launched ATL311 a consolidated call center designed to make city government more user-friendly and responsive by providing citizens with one telephone number to call for information on city services and to report non-emergency concerns. The heart and soul of ATL311 are the people doing the talking, texting, and tweeting-our Call Center Representatives (CCRs). There is no better gateway to a career in public service. As a CCR, you will join a fun, fast-paced, award-winning team of problem solvers dedicated to delivering amazing customer experiences. Each day, you will engage with Atlantans and help them: Navigate City services and programs File Service Requests Connect with City Agencies As a city employee, you will enjoy on 1 st day: Competitive salary Flexible scheduling including part-time opportunities Paid holidays, annual leave, and sick leave Health benefits with dental, vision, and drug coverage Retirement savings plans Determines nature of problem or request and responds or directs individual to correct resource. Duties include but are not limited to investigating and resolving complaints; resolving escalations, assisting customers; preparing reports and documents; and providing information. As an essential City of Atlanta employee, attendance is mandatory and critical to our success. During your onboarding, you are expected to actively participate in training without any interruptions. Supervision Received Works under direct supervision and follows standardized operating procedures and written instructions to accomplish assigned tasks. Essential Duties & Responsibilities Receives, enters, researches, responds to, and tracks in-person, telephone, email, and written citizen inquiries and complaints relating to city services. (Multi-channel) Refers complex or difficult issues to more senior representative or supervisor. Engage with citizens either by phone or in person to determine details of the inquiry or problem. Researches, gathers, and enters all pertinent facts pertaining to issues and complaints into a database during requests. Contacts departments as appropriate to secure information and/or refer issues and complaints for a response. Reads and applies various documents such as maps, procedures, and regulations to work situations. Advises departmental personnel, citizens, and others on the status of cases pending, and makes referrals to other agencies as appropriate. This position is considered essential and thereby requires, on occasion, that the incumbent work outside of normal operating hours, which may include evenings, weekends, and holidays, as well as during inclement weather. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for the office/remote position Decision Making The customer service representative will serve as the liaison between various City of Atlanta departments and the constituents. Additionally, the CCR should be able to think outside the box and fully engage in collaborative efforts to provide resolutions to the customers. Leadership Provided Position is an entry level individual contributor and has no supervisory or formal leadership responsibilities. Knowledge, Skills & Abilities Knowledge of customer service methods and techniques. Knowledge of department programs, processes, and procedures. Knowledge of department organization and functions. Skill in keeping notes of calls or transactions. Ability to use customer service software and other departmental information systems in responding to inquiries or requests. Ability to read instructions, processes, or regulations. Ability to communicate with a variety of customers and constituents in a professional manner. Ability to deal effectively with difficult or upset customers. Ability to listen and determine the nature of call or communication. High school diploma or General Equivalency Diploma (GED). Minimum of 2 years’ relevant work experience. Technologically satisfactory skills in Microsoft Office Suite (Outlook, Teams, Excel, PPT, Word, Access etc.). Ability to learn customer service software applications. Ability to work from home with access to a high-speed internet router (Wi-Fi may be used but many users will need a wired connection to router based off their home usage and speeds). Minimum of 7 mbps OR higher, high speed internet connections with the ability to hard wire directly to a modem. Must have a dedicated, quiet working space that is free from distractions and background noise to conduct business. Ability to sit for long periods of time. Must be located within 50 miles of City of Atlanta Preferred Education & Experience 3+ years’ relevant customer service experience. Extensive Knowledge in Microsoft Office Suite.
City of Fort Lauderdale, FL
Fort Lauderdale, Florida, United States
POSITION SUMMARY We realize your time is valuable so please do not apply if you do not have at least the required minimum qualifications. The City of Fort Lauderdale is seeking Utility Service Representatives. Employees that are motivated to take on today's greatest challenges and rewards in the field of local public service. Employees who are passionate about making a difference and achieving our mission: We Build Community, in a fast-paced organization that operates by vision, strategy, and action. The ideal candidate will perform an initial investigation of complaints received through various sources and dispatched by the City's Central Customer Service Division. Investigates citizen complaints relating to such areas as water, wastewater, stormwater, potholes, sinkholes, swale area, debris in the right-of-way or damaged hydrants. The ideal candidate will also determine the nature of the complaint, if it is the City's or citizen's responsibility, if immediate minor repairs can be performed and locate and mark water mains, service lines, sewer lines, force mains, and gravity mains for various work crews. ESSENTIAL JOB FUNCTIONS Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. Responds to and investigates customer complaints; locates and operates valves as required to conduct repairs Locates all utilities assets in City right of way Coordinates line locations with Sunshine 811 Investigates and clears sewer stoppages Inspects roadways prior to and after construction for covered valves and damage Investigates and makes corrections to utilities maps for water and sewer Serves as first line of communication and interaction with construction team and the general public Conducts service investigations; rereads meters when necessary; connects and disconnects water meters for non-payment, illegal usage, or for vacating or new residents Detects and secures meter leaks; makes minor repairs, as necessary, such as tightening spud nuts and replacing missing valve box lids or inserts Maintains tools and equipment in a safe and proper working condition Reads and interprets city maps and atlases Operates city isolation valves in the event of a water force main breaks Ensures compliance with safety regulations and standard operating procedures Uses iPad, digital hand-held tools and asset management systems Performs onsite public outreach for when neighbors are impacted Interfacing with QAlert Program, GIS and asset management system Performs related work as required Special Requirements: Effective January 1, 2019 , Bargaining Unit members employed as Utility Service Representative , and assigned to water distribution shall possess and maintain a Level 3 or higher water distribution system operator license from the Florida Department of Environmental Protection. Essential Employees may be required to work during a declared emergency. The employee's Department Head will determine who will be required to work. PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS: The position involves light physical demands, such as exerting up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SUPPLEMENTAL INFORMATION Established Date: 11/18/2018 Revised Date: January 15, 2019 Management Category: N/A Classification Level: Foundation FLSA: Non-Exempt EEO Code: 8 - Service/Maintenance Workers Job Code: TM133 Pay Grade: TG05 The City of Fort Lauderdale is AN EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND AFFIRMATIVE ACTION EMPLOYER . All applicants receive consideration for employment without regard to race, color, religion, gender (including identity or expression), marital status, sexual orientation, national origin, age, disability or any other protected classification as defined by applicable law (except as limited by Personnel Rules, Collective Bargaining Agreements, or bona fide occupational qualifications). In compliance with the Drug-Free Workplace Act of 1988, the City of Fort Lauderdale is committed to providing a safe, quality-oriented and productive work environment consistent with the standards of the community in which it serves. Alcohol and drug abuse poses a threat to the health and safety of City's community builders and to the security of the City's equipment and facilities. For these reasons, the City is committed to the elimination of drug and alcohol use and abuse in the workplace. Title I of the Americans with Disabilities Act (ADA) protects qualified individuals with disabilities from employment discrimination. Under the ADA, a person has a disability if he has a physical or mental impairment that substantially limits a major life activity. The physical demands described within the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job . In compliance with the ADA, the City of Fort Lauderdale will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. This description is subject to modification as the needs and requirements of the position change. JOB REQUIREMENTS & WORK ENVIRONMENT Have successfully graduated from a standard high school or possess an acceptable G.E.D. certificate equivalency.Must possess at least three (3) years of experience in repairing and/or installing water, wastewater, or stormwater mains; some experience involving public contact or customer service. Must possess a Class B Commercial Driver's LicenseMust possess a Water Distribution Level 3 licenseAdditional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute on a year-for-year basis for one year of the required experience or education. PLEASE SUBMIT A COPY OF YOUR WATER TREATMENT OPERATOR LICENSE HOW TO APPLY/ VETERAN INFORMATION Depending on the number of applicants and the quality of their education and experience, the examination may consist of one or more of the following tests: Evaluation of Training and Experience, Oral Interview, Written Examination, or other assessment method. Applicants must attain a minimum score of 70 in each part of the examination in order to qualify. All successful applicants will be required to pass a medical examination, including drug screening , prior to appointment. Open until sufficient applicants have applied . An eligible veteran who enters an open-competitive examination shall receive preference points added to the total passing score earned in the examination as provided for in the Florida Statutes. To obtain veteran's preference, candidates MUST submit a copy of separation papers and the City of Fort Lauderdale's veteran's preference claim form ( J204 ). The City of Fort Lauderdale offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance. Click here for an overview of employment information including our benefits package.
Mar 08, 2024
Full Time
POSITION SUMMARY We realize your time is valuable so please do not apply if you do not have at least the required minimum qualifications. The City of Fort Lauderdale is seeking Utility Service Representatives. Employees that are motivated to take on today's greatest challenges and rewards in the field of local public service. Employees who are passionate about making a difference and achieving our mission: We Build Community, in a fast-paced organization that operates by vision, strategy, and action. The ideal candidate will perform an initial investigation of complaints received through various sources and dispatched by the City's Central Customer Service Division. Investigates citizen complaints relating to such areas as water, wastewater, stormwater, potholes, sinkholes, swale area, debris in the right-of-way or damaged hydrants. The ideal candidate will also determine the nature of the complaint, if it is the City's or citizen's responsibility, if immediate minor repairs can be performed and locate and mark water mains, service lines, sewer lines, force mains, and gravity mains for various work crews. ESSENTIAL JOB FUNCTIONS Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. Responds to and investigates customer complaints; locates and operates valves as required to conduct repairs Locates all utilities assets in City right of way Coordinates line locations with Sunshine 811 Investigates and clears sewer stoppages Inspects roadways prior to and after construction for covered valves and damage Investigates and makes corrections to utilities maps for water and sewer Serves as first line of communication and interaction with construction team and the general public Conducts service investigations; rereads meters when necessary; connects and disconnects water meters for non-payment, illegal usage, or for vacating or new residents Detects and secures meter leaks; makes minor repairs, as necessary, such as tightening spud nuts and replacing missing valve box lids or inserts Maintains tools and equipment in a safe and proper working condition Reads and interprets city maps and atlases Operates city isolation valves in the event of a water force main breaks Ensures compliance with safety regulations and standard operating procedures Uses iPad, digital hand-held tools and asset management systems Performs onsite public outreach for when neighbors are impacted Interfacing with QAlert Program, GIS and asset management system Performs related work as required Special Requirements: Effective January 1, 2019 , Bargaining Unit members employed as Utility Service Representative , and assigned to water distribution shall possess and maintain a Level 3 or higher water distribution system operator license from the Florida Department of Environmental Protection. Essential Employees may be required to work during a declared emergency. The employee's Department Head will determine who will be required to work. PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS: The position involves light physical demands, such as exerting up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SUPPLEMENTAL INFORMATION Established Date: 11/18/2018 Revised Date: January 15, 2019 Management Category: N/A Classification Level: Foundation FLSA: Non-Exempt EEO Code: 8 - Service/Maintenance Workers Job Code: TM133 Pay Grade: TG05 The City of Fort Lauderdale is AN EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND AFFIRMATIVE ACTION EMPLOYER . All applicants receive consideration for employment without regard to race, color, religion, gender (including identity or expression), marital status, sexual orientation, national origin, age, disability or any other protected classification as defined by applicable law (except as limited by Personnel Rules, Collective Bargaining Agreements, or bona fide occupational qualifications). In compliance with the Drug-Free Workplace Act of 1988, the City of Fort Lauderdale is committed to providing a safe, quality-oriented and productive work environment consistent with the standards of the community in which it serves. Alcohol and drug abuse poses a threat to the health and safety of City's community builders and to the security of the City's equipment and facilities. For these reasons, the City is committed to the elimination of drug and alcohol use and abuse in the workplace. Title I of the Americans with Disabilities Act (ADA) protects qualified individuals with disabilities from employment discrimination. Under the ADA, a person has a disability if he has a physical or mental impairment that substantially limits a major life activity. The physical demands described within the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job . In compliance with the ADA, the City of Fort Lauderdale will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. This description is subject to modification as the needs and requirements of the position change. JOB REQUIREMENTS & WORK ENVIRONMENT Have successfully graduated from a standard high school or possess an acceptable G.E.D. certificate equivalency.Must possess at least three (3) years of experience in repairing and/or installing water, wastewater, or stormwater mains; some experience involving public contact or customer service. Must possess a Class B Commercial Driver's LicenseMust possess a Water Distribution Level 3 licenseAdditional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute on a year-for-year basis for one year of the required experience or education. PLEASE SUBMIT A COPY OF YOUR WATER TREATMENT OPERATOR LICENSE HOW TO APPLY/ VETERAN INFORMATION Depending on the number of applicants and the quality of their education and experience, the examination may consist of one or more of the following tests: Evaluation of Training and Experience, Oral Interview, Written Examination, or other assessment method. Applicants must attain a minimum score of 70 in each part of the examination in order to qualify. All successful applicants will be required to pass a medical examination, including drug screening , prior to appointment. Open until sufficient applicants have applied . An eligible veteran who enters an open-competitive examination shall receive preference points added to the total passing score earned in the examination as provided for in the Florida Statutes. To obtain veteran's preference, candidates MUST submit a copy of separation papers and the City of Fort Lauderdale's veteran's preference claim form ( J204 ). The City of Fort Lauderdale offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance. Click here for an overview of employment information including our benefits package.
CHARLESTON COUNTY, SC
Charleston, SC, United States
Description The position will be responsible for general maintenance, monitoring, troubleshooting, and repair of the County's parking facilities. No benefits are associated with this Temporary Position. HIRING HOURLY: STARTING $15.00 OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY Duties and Responsibilities Duties include: * Extensive monitoring and interaction with the Parking Access Revenue Control System (PARCS) to maximize performance and potential revenues, including routine maintenance and diagnosis of any hardware/software issues. * Extensive computer knowledge is required, as the candidate will utilize various programs/applications throughout the shift. * Actively engaging in custodial duties including but not limited to restrooms, trash removal, sweeping and other duties as assigned. * Recommend to parking management any changes that would result in a smoother operation. * Provide excellent customer service skills while maintaining a safe environment for citizens, visitors, and employees to Charleston County. (ex. Communication via CCTV, Phone, E-mail and Orally) * Perform the duties of CSR I to include filling out daily Shift Reports. * Cash handling-must be able to operate a cash register. * Must be able to work flexible shifts. Minimum Qualifications Position requires a high school diploma, GED or minimum of 2 years customer service experience, supplemented with one year trades work experience in custodial, cash handling, and call center disciplines. Parking Experience is preferred. Knowledge, Skills and Abilities Position requires extensive walking and standing throughout the shift. Must possess a valid SC driver's license, or the ability to obtain one upon acceptance of the position is preferred. Applicant will be required to drive various County vehicles. The employee must be able engage in both sedentary tasks and strenuous activities requiring the lifting of over 40 lbs. Must be able to work in different weather environments and around vehicles. Must be available to work in Emergency Activations. Applicant will be subject to a criminal background check.Closing Date/Time:
Mar 21, 2024
Temporary
Description The position will be responsible for general maintenance, monitoring, troubleshooting, and repair of the County's parking facilities. No benefits are associated with this Temporary Position. HIRING HOURLY: STARTING $15.00 OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY Duties and Responsibilities Duties include: * Extensive monitoring and interaction with the Parking Access Revenue Control System (PARCS) to maximize performance and potential revenues, including routine maintenance and diagnosis of any hardware/software issues. * Extensive computer knowledge is required, as the candidate will utilize various programs/applications throughout the shift. * Actively engaging in custodial duties including but not limited to restrooms, trash removal, sweeping and other duties as assigned. * Recommend to parking management any changes that would result in a smoother operation. * Provide excellent customer service skills while maintaining a safe environment for citizens, visitors, and employees to Charleston County. (ex. Communication via CCTV, Phone, E-mail and Orally) * Perform the duties of CSR I to include filling out daily Shift Reports. * Cash handling-must be able to operate a cash register. * Must be able to work flexible shifts. Minimum Qualifications Position requires a high school diploma, GED or minimum of 2 years customer service experience, supplemented with one year trades work experience in custodial, cash handling, and call center disciplines. Parking Experience is preferred. Knowledge, Skills and Abilities Position requires extensive walking and standing throughout the shift. Must possess a valid SC driver's license, or the ability to obtain one upon acceptance of the position is preferred. Applicant will be required to drive various County vehicles. The employee must be able engage in both sedentary tasks and strenuous activities requiring the lifting of over 40 lbs. Must be able to work in different weather environments and around vehicles. Must be available to work in Emergency Activations. Applicant will be subject to a criminal background check.Closing Date/Time:
STATE BAR OF CALIFORNIA
Los Angeles, CA, United States
Job Description Office of Public Trust Liaison Annual Salary Range: $69,867 - $93,160 FLSA Non-Exempt / Union Represented This position requires only one day in office per month. About the Office The Office of the Public Trust Liaison helps educate members of the public about how the State Bar can help them within the areas of our public protection mission. With an initial focus on attorney discipline and admissions issues, the Public Trust Liaison receives inquiries, responds to questions and concerns brought by members of the public that remain unresolved through other channels, and investigates to ensure proper procedures are followed. The Public Trust Liaison focuses on being proactive, independent, impartial, and confidential. The Ideal Candidate The Office of Public Trust Liaison seeks a Public Trust Representative II (PTR II) with excellent customer service skills. The PTR II will respond to inquiries about State Bar programs and functions and, when applicable, refer the caller to the correct resource or partnering office for resolution. The PTR II will also address questions, concerns, or suggestions about improving the discipline or admission systems. The PRT II is expected to resolve each inquiry promptly by clarifying issues, researching answers, and implementing solutions. Because many of the inquiries that the Office of Public Trust Liaison receives are of legal concern, the PTR II will need to understand what constitutes legal advice and refrain from providing it. Definition Under general supervision, a Public Trust Representative II receives and responds to inquiries and complaints from the public, State Bar members, and representatives of outside agencies concerning State Bar programs, services, membership, hotlines, and processes, such as the attorney discipline process, the admissions process, through phone, in-person, email, and other forms of contact. Distinguishing Characteristics This is a journey-level classification, responsible for independently providing information and assistance to the public, State Bar members, and representatives of outside agencies. The Public Trust Representative II classification is distinguished from the Public Trust Representative I classification by the incumbent's ability to independently receive and accurately respond to a broad range of inquiries and determine the best avenue for solution of various problems. Examples Of Essential Duties Duties may include, but are not limited to the following: • Receives a large volume of inquiries and complaints by telephone, email, in-person, and other forms of contact; concerning services provided by the State Bar, possible attorney misconduct, State Bar records, and/or State Bar programs, membership, and hotlines. • Listens to the inquiry or complaint and determines the best avenue for solution of the problem, including whether the customer should be directed to a different department or agency; directs him/her to the appropriate website, publication, phone number, or other sources of information. • In a professional and courteous manner, provides accurate information to individuals regarding the functions of the State Bar and services provided which may include the complaint process, how to submit a complaint, complaint status, application status, and other information. • Mails or emails necessary forms or assists customer with locating forms on-line. • Assists individuals who have disabilities, are unable to read or write, or are Spanish speakers in completing necessary forms or submitting written information. • Research inquiries utilizing the State Bar's case management system or other sources of information. • Enters and updates information in the computer system concerning inquiries and complaints, including entering initial information, records of verbal and written communications concerning an inquiry or complaint, actions taken for resolution and information necessary for forwarding an inquiry or complaint for further investigation and action. • Assists in the preparation of statistical and other reports as required. • Follows up with individuals to request further information and documentation regarding an inquiry or complaint and/or ensure the inquiry has been addressed. • Prepares letters or other routine correspondence to the public, attorneys, or other staff. • May perform several other similar or related duties which are consistent with the general level of the job and the responsibilities described. Employment Standards Knowledge Of: • Principles of effective customer service and telephone interviewing. • Basic techniques of electronic and hard copy record and file organization. • Modern office practices and procedures, including the use of standard computer software such as Microsoft Office and case management system applications. • Problem identification and evaluation principles. • The basic rules of vocabulary, grammar, spelling, and punctuation as specified in Webster's New Collegiate Dictionary. • Business math for completing non-technical calculations such as addition, subtraction, multiplication, and division. • Laws, regulations, and codes governing access to and use of confidential information. • Principles of effective time management. • Electronic information and database record keeping systems. • State Bar operations and services, and applicable rules and regulations associated with area of assignment. Ability To: • Actively listen to inquiries or complaints, solicit necessary information, use sound judgment when evaluating a wide variety of information, identify alternatives, and determine the appropriate response and/or course of action. • Remain calm and maintain a professional demeanor in conversations with customers who are irate and demanding or may have difficulty expressing themselves. • Demonstrate effective writing and verbal presentation skills. • Communicate clearly and effectively by telephone and in person with individuals from various socioeconomic backgrounds and cultures, in a non-judgmental manner. • Obtain and present material in person, by telephone, electronically, and in writing. • Always provide excellent customer service. • Prioritize calls and assignments to meet individual and team goals in a fast-paced environment. • Establish and maintain effective working relationships with co-workers, supervisors, other agencies, and members of the public. • Enter and retrieve information from/into a database or case management system and maintain accurate records. • Work independently and in a collaborative team environment. • Learn, retain, and communicate information regarding operations, services, and programs provided by the various State Bar departments; as well as services provided by other agencies to which customers may be referred. • Understand what constitutes legal advice and refrain from providing legal advice. • Maintain the confidentiality of information. Minimum Qualifications: Education: • Possession of an Associate of Arts or Associate of Science degree or equivalent to two years of college level coursework from an accredited college or university in a field that provides the required knowledge and abilities. Experience: • Minimum one (1) year experience as a Public Service Representative I for the State Bar or two (2) years' experience receiving and responding to a broad range of inquiries and complaints from the public, requiring knowledge and explanation of a variety of policies, programs, and processes. Additional experience in a field that provides the required knowledge and abilities may be substituted for the required education. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, Registration Requirements: • None required. We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.
May 13, 2024
Full Time
Job Description Office of Public Trust Liaison Annual Salary Range: $69,867 - $93,160 FLSA Non-Exempt / Union Represented This position requires only one day in office per month. About the Office The Office of the Public Trust Liaison helps educate members of the public about how the State Bar can help them within the areas of our public protection mission. With an initial focus on attorney discipline and admissions issues, the Public Trust Liaison receives inquiries, responds to questions and concerns brought by members of the public that remain unresolved through other channels, and investigates to ensure proper procedures are followed. The Public Trust Liaison focuses on being proactive, independent, impartial, and confidential. The Ideal Candidate The Office of Public Trust Liaison seeks a Public Trust Representative II (PTR II) with excellent customer service skills. The PTR II will respond to inquiries about State Bar programs and functions and, when applicable, refer the caller to the correct resource or partnering office for resolution. The PTR II will also address questions, concerns, or suggestions about improving the discipline or admission systems. The PRT II is expected to resolve each inquiry promptly by clarifying issues, researching answers, and implementing solutions. Because many of the inquiries that the Office of Public Trust Liaison receives are of legal concern, the PTR II will need to understand what constitutes legal advice and refrain from providing it. Definition Under general supervision, a Public Trust Representative II receives and responds to inquiries and complaints from the public, State Bar members, and representatives of outside agencies concerning State Bar programs, services, membership, hotlines, and processes, such as the attorney discipline process, the admissions process, through phone, in-person, email, and other forms of contact. Distinguishing Characteristics This is a journey-level classification, responsible for independently providing information and assistance to the public, State Bar members, and representatives of outside agencies. The Public Trust Representative II classification is distinguished from the Public Trust Representative I classification by the incumbent's ability to independently receive and accurately respond to a broad range of inquiries and determine the best avenue for solution of various problems. Examples Of Essential Duties Duties may include, but are not limited to the following: • Receives a large volume of inquiries and complaints by telephone, email, in-person, and other forms of contact; concerning services provided by the State Bar, possible attorney misconduct, State Bar records, and/or State Bar programs, membership, and hotlines. • Listens to the inquiry or complaint and determines the best avenue for solution of the problem, including whether the customer should be directed to a different department or agency; directs him/her to the appropriate website, publication, phone number, or other sources of information. • In a professional and courteous manner, provides accurate information to individuals regarding the functions of the State Bar and services provided which may include the complaint process, how to submit a complaint, complaint status, application status, and other information. • Mails or emails necessary forms or assists customer with locating forms on-line. • Assists individuals who have disabilities, are unable to read or write, or are Spanish speakers in completing necessary forms or submitting written information. • Research inquiries utilizing the State Bar's case management system or other sources of information. • Enters and updates information in the computer system concerning inquiries and complaints, including entering initial information, records of verbal and written communications concerning an inquiry or complaint, actions taken for resolution and information necessary for forwarding an inquiry or complaint for further investigation and action. • Assists in the preparation of statistical and other reports as required. • Follows up with individuals to request further information and documentation regarding an inquiry or complaint and/or ensure the inquiry has been addressed. • Prepares letters or other routine correspondence to the public, attorneys, or other staff. • May perform several other similar or related duties which are consistent with the general level of the job and the responsibilities described. Employment Standards Knowledge Of: • Principles of effective customer service and telephone interviewing. • Basic techniques of electronic and hard copy record and file organization. • Modern office practices and procedures, including the use of standard computer software such as Microsoft Office and case management system applications. • Problem identification and evaluation principles. • The basic rules of vocabulary, grammar, spelling, and punctuation as specified in Webster's New Collegiate Dictionary. • Business math for completing non-technical calculations such as addition, subtraction, multiplication, and division. • Laws, regulations, and codes governing access to and use of confidential information. • Principles of effective time management. • Electronic information and database record keeping systems. • State Bar operations and services, and applicable rules and regulations associated with area of assignment. Ability To: • Actively listen to inquiries or complaints, solicit necessary information, use sound judgment when evaluating a wide variety of information, identify alternatives, and determine the appropriate response and/or course of action. • Remain calm and maintain a professional demeanor in conversations with customers who are irate and demanding or may have difficulty expressing themselves. • Demonstrate effective writing and verbal presentation skills. • Communicate clearly and effectively by telephone and in person with individuals from various socioeconomic backgrounds and cultures, in a non-judgmental manner. • Obtain and present material in person, by telephone, electronically, and in writing. • Always provide excellent customer service. • Prioritize calls and assignments to meet individual and team goals in a fast-paced environment. • Establish and maintain effective working relationships with co-workers, supervisors, other agencies, and members of the public. • Enter and retrieve information from/into a database or case management system and maintain accurate records. • Work independently and in a collaborative team environment. • Learn, retain, and communicate information regarding operations, services, and programs provided by the various State Bar departments; as well as services provided by other agencies to which customers may be referred. • Understand what constitutes legal advice and refrain from providing legal advice. • Maintain the confidentiality of information. Minimum Qualifications: Education: • Possession of an Associate of Arts or Associate of Science degree or equivalent to two years of college level coursework from an accredited college or university in a field that provides the required knowledge and abilities. Experience: • Minimum one (1) year experience as a Public Service Representative I for the State Bar or two (2) years' experience receiving and responding to a broad range of inquiries and complaints from the public, requiring knowledge and explanation of a variety of policies, programs, and processes. Additional experience in a field that provides the required knowledge and abilities may be substituted for the required education. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, Registration Requirements: • None required. We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.
City of Santa Clara, CA
Santa Clara, California, United States
Description The Department: Finance The Finance Department administers the financial affairs of the City of Santa Clara, including City-owned public utilities. The department is comprised of five divisions, Administrative Services, Budget and Treasury, Accounting, Municipal Services, and Purchasing. Together these divisions carry out the mission of the Finance Department to ensure that the financial/fiscal activities of the City are performed, recorded, and presented in compliance with professional and ethical standards. Public Works The Department of Public Works is responsible for the design, construction and maintenance of public streets, sidewalks, curbs, storm drains, street trees, medians and traffic signs/markings. The department provides engineering review for private developments to ensure these are constructed according to city specifications, and code enforcement for storm water pollution, garbage and recycling. The Field Services Division is part of the Department of Public Works Engineering Group. The major services provided by the Field Services Division are: - Management of capital improvement projects during the construction phase of the project. Capital improvement projects include streets, sidewalks, curbs, underground utilities, traffic signals, pump stations, landscaping, parking lots and City-owned buildings. - Inspection of work performed by contractors under the City's Encroachment Permit Program. This work includes improvements in the City right-of-way such as utilities, curb & gutter, streets, traffic signals, landscaping, etc. - Land surveying for planning and design of public works improvements - Materials testing of construction materials - Responding to questions and complaints about construction activities in the public right-of-way - Management of soil contamination clean-up on City-owned property Silicon Valley Power Since 1896, Silicon Valley Power (SVP) has provided electricity for residents and businesses in Santa Clara. The Electric Department has a budgeted staff of 198 employees who provide such diverse services as operating, maintaining and dispatching electric service, engineering, system planning, administrative and financial management, marketing, customer services, power trading, outdoor Wi-Fi services and dark fiber leasing services, all of which work together to make SVP successful for the City and its residents. Water and Sewer Utilities The Water and Sewer Utilities Department is a utility enterprise that provides planning, design, construction, maintenance, and operation of the City's water distribution system, sewer collection system, and recycled water system. For more information about Water and Sewer Utilities please visit the department website . The Positions: Finance : Municipal Services Division-Student Intern II/III The Municipal Services Intern will have the opportunity to gain experience working with Utility Billing and Business Tax Systems and Procedures. The Municipal Services Intern will work directly under the supervision of a Senior Customer Service Representative and/or Customer Service Supervisor. Key responsibilities may include: Assist with utility monthly billing audit preparation Update and maintain billing data and enter service orders into the utility billing system Assist with intake of Business Tax Affidavits and renewal licenses Assist in processing various revenue streams for account receivables May assist customers through various communication channels including email and phone inquiries Prepares a variety of correspondence and reports related to business tax, billing issues, and adjustments Provide administrative support for both Utility and Business Tax programs using the city’s electronic document filing system. The intern may also assist with various special projects for both Utility and Business Tax programs Public Works Field Services Division - Student Intern II The intern position will directly support construction engineering activities in the Field Services Division. The intern will work closely with a Principal Engineer, Senior Engineer or Public Works Inspector to complete tasks and projects. Duties will include, but are not limited to: - Office activities (material submittal processing, meeting minutes, schedule and/or estimate review/preparation, research, reports, etc.) in support of project management of capital improvement projects during the construction phase - Field activities (daily reporting, quantity measurement and accounting, data collection, etc.) in support of construction monitoring and inspection - Perform data entry, file organization, communications, document management, etc. in support of division work processes - Use technology tools in support of division activities Silicon Valley Power Engineering Assistant - Student Intern II/III The City of Santa Clara Electric Utility Department is currently seeking candidates for Engineering Assistant Interns. These positions are an opportunity for students who pursuing a degree in engineering and are interested in working in the Electric Utility Industry. These positions will provide students with diverse job experience through working on a variety of tasks and projects. Common tasks will include assisting with the research and creation of standards and specifications, creating cost estimates and supporting senior staff as needs arise. The hours are part-time (within the hours of 8:00 AM and 5:00 PM, Monday through Friday). The ideal candidate would be able to work 10-20 hours per week. As a position with the goal of learning from senior staff this position will be on-site. This intern position will directly support engineering activities in the Electric Department. The intern will work with various Electric Utility staff to complete tasks and projects. Assistance with research and creation of standards and specifications Organize file folders and project directories. Assist in review of Public Works specifications and bids Conduct Field measurements, assist with utility design activities, and update record drawings; Assist in the review of plans and specifications for compliance with City rules and regulations and City engineering standards; Provide support for engineering projects including filing and data entry; Assist with digitalizing engineering documents and records Research past projects to create historical cost sheets for further cost estimates Assist in close out portion of projects to cleanup files for archiving Assist with electrical load research Assist with renewable power records and mapping. Other duties as assigned commensurate with experience and education. Customer Engagement Division Student Intern I/II The Customer Engagement Group is responsible for community outreach, customer relations and implementation of customer programs that include renewable energy, electrification initiatives, emobility, and energy efficiency. Work in a team environment to achieve common goals; evaluate situations and policy, identify problems, and exercise sound independent judgment within established guidelines. Interest in sustainability careers/green careers preferred. Typical duties include but are not limited to: Staff public facing events Answer and field inquiries Marketing research and outreach Social media content creation and outreach materials Process rebates: energy efficiency, electrification, and electric vehicle infrastructure Resources and Compliance Student Intern II/III Learn about renewable energy purchasing, energy trading, resource planning, and legislative/regulatory policy. Sustainability Student Intern II/III Assist with policy, programs, community outreach and implementation of Climate Action Plan strategies. Finance and Administration Student Intern II/III Dive into data analytics, financial transactions, and budgetary research. Legal Student Intern III Assist with legal research and contract review on public law and electric utility issues Water and Sewer Utilities Compliance Division Student Intern II/III This intern position will directly support environmental activities in the Water & Sewer Utilities Department. The intern will work closely with Compliance staff and/or Managers assists in the review of plans and files for regulatory compliance and recycled water, assists with implementing requirements related to stormwater, sanitary sewer and operating permits, conduct drinking water quality field samples and measurements, assists with developing environmental programs, assists with occupational/environmental safety program development and/or implementation, and provides administrative support for compliance programs including but not limited to filing and data entry. The intern may also complete various projects for both water and sewer utilities. Engineering Division Student Intern II/III This intern position will directly support engineering activities in the Water & Sewer Utilities Department. Duties include but are not limited to: • Assist in the review of plans and specifications for compliance with City rules and regulations and City engineering standards; • Conduct field measurements, data collection and engineering studies; • Assist with utility design and update record drawings; • Develop cost estimates, collect and calculate water system data; and • Provide administrative support for engineering projects including filing and data entry. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. As an as-needed employee, this is an "at-will" position and there is no guarantee of hours. Hours are limited to 999 in a fiscal year or 960 hours in a fiscal year for retired CalPERS annuitants. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESDIES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. Typical Duties To view the complete list of duties, view the class specifications: - Student Intern I - Student Intern II - Student Intern III Minimum Qualifications Education and Experience: - Student Intern I: Current enrollment in a high school or an alternative vocational high-school working toward high school equivalency with the minimum completion of the 10th grade. - Student Intern II: Current enrollment in an accredited college or university in an undergraduate program. - Student Intern III: Current enrollment in an accredited college or university for completion of a Master’s degree. Acceptable Substitution: None. Meeting the minimum qualifications does not guarantee admittance into the examination process. Only the most qualified candidates who demonstrate the best combination of qualifications in relation to the requirements and duties of the position will be invited to test. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. Knowledge, Skills, and Abilities Knowledge of: Knowledge and ability to use computers and its related applications. Ability to: Ability to establish and maintain effective working relations with others. Ability to carry out oral and written instructions. Ability to communicate effectively, both orally and in writing. Salary Range: Student Intern I - $17.20 -$18.72 Student Intern II - $20.15 - $24.50 Student Intern III - $23.17 - $28.18 Additional Information: You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”) To receive consideration for the screening process, candidates must submit a 1) Cover Letter expressing your interest to work as an intern and why you are specifically interested in the internship opportunity with SVP, 2) Resume, 3) Upload your verification of course/program enrollment or proof of Summer/Fall enrollment. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . This position is continuous or open until filled: Applications will be reviewed on a bi-weekly basis for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov .
Mar 08, 2024
Intern
Description The Department: Finance The Finance Department administers the financial affairs of the City of Santa Clara, including City-owned public utilities. The department is comprised of five divisions, Administrative Services, Budget and Treasury, Accounting, Municipal Services, and Purchasing. Together these divisions carry out the mission of the Finance Department to ensure that the financial/fiscal activities of the City are performed, recorded, and presented in compliance with professional and ethical standards. Public Works The Department of Public Works is responsible for the design, construction and maintenance of public streets, sidewalks, curbs, storm drains, street trees, medians and traffic signs/markings. The department provides engineering review for private developments to ensure these are constructed according to city specifications, and code enforcement for storm water pollution, garbage and recycling. The Field Services Division is part of the Department of Public Works Engineering Group. The major services provided by the Field Services Division are: - Management of capital improvement projects during the construction phase of the project. Capital improvement projects include streets, sidewalks, curbs, underground utilities, traffic signals, pump stations, landscaping, parking lots and City-owned buildings. - Inspection of work performed by contractors under the City's Encroachment Permit Program. This work includes improvements in the City right-of-way such as utilities, curb & gutter, streets, traffic signals, landscaping, etc. - Land surveying for planning and design of public works improvements - Materials testing of construction materials - Responding to questions and complaints about construction activities in the public right-of-way - Management of soil contamination clean-up on City-owned property Silicon Valley Power Since 1896, Silicon Valley Power (SVP) has provided electricity for residents and businesses in Santa Clara. The Electric Department has a budgeted staff of 198 employees who provide such diverse services as operating, maintaining and dispatching electric service, engineering, system planning, administrative and financial management, marketing, customer services, power trading, outdoor Wi-Fi services and dark fiber leasing services, all of which work together to make SVP successful for the City and its residents. Water and Sewer Utilities The Water and Sewer Utilities Department is a utility enterprise that provides planning, design, construction, maintenance, and operation of the City's water distribution system, sewer collection system, and recycled water system. For more information about Water and Sewer Utilities please visit the department website . The Positions: Finance : Municipal Services Division-Student Intern II/III The Municipal Services Intern will have the opportunity to gain experience working with Utility Billing and Business Tax Systems and Procedures. The Municipal Services Intern will work directly under the supervision of a Senior Customer Service Representative and/or Customer Service Supervisor. Key responsibilities may include: Assist with utility monthly billing audit preparation Update and maintain billing data and enter service orders into the utility billing system Assist with intake of Business Tax Affidavits and renewal licenses Assist in processing various revenue streams for account receivables May assist customers through various communication channels including email and phone inquiries Prepares a variety of correspondence and reports related to business tax, billing issues, and adjustments Provide administrative support for both Utility and Business Tax programs using the city’s electronic document filing system. The intern may also assist with various special projects for both Utility and Business Tax programs Public Works Field Services Division - Student Intern II The intern position will directly support construction engineering activities in the Field Services Division. The intern will work closely with a Principal Engineer, Senior Engineer or Public Works Inspector to complete tasks and projects. Duties will include, but are not limited to: - Office activities (material submittal processing, meeting minutes, schedule and/or estimate review/preparation, research, reports, etc.) in support of project management of capital improvement projects during the construction phase - Field activities (daily reporting, quantity measurement and accounting, data collection, etc.) in support of construction monitoring and inspection - Perform data entry, file organization, communications, document management, etc. in support of division work processes - Use technology tools in support of division activities Silicon Valley Power Engineering Assistant - Student Intern II/III The City of Santa Clara Electric Utility Department is currently seeking candidates for Engineering Assistant Interns. These positions are an opportunity for students who pursuing a degree in engineering and are interested in working in the Electric Utility Industry. These positions will provide students with diverse job experience through working on a variety of tasks and projects. Common tasks will include assisting with the research and creation of standards and specifications, creating cost estimates and supporting senior staff as needs arise. The hours are part-time (within the hours of 8:00 AM and 5:00 PM, Monday through Friday). The ideal candidate would be able to work 10-20 hours per week. As a position with the goal of learning from senior staff this position will be on-site. This intern position will directly support engineering activities in the Electric Department. The intern will work with various Electric Utility staff to complete tasks and projects. Assistance with research and creation of standards and specifications Organize file folders and project directories. Assist in review of Public Works specifications and bids Conduct Field measurements, assist with utility design activities, and update record drawings; Assist in the review of plans and specifications for compliance with City rules and regulations and City engineering standards; Provide support for engineering projects including filing and data entry; Assist with digitalizing engineering documents and records Research past projects to create historical cost sheets for further cost estimates Assist in close out portion of projects to cleanup files for archiving Assist with electrical load research Assist with renewable power records and mapping. Other duties as assigned commensurate with experience and education. Customer Engagement Division Student Intern I/II The Customer Engagement Group is responsible for community outreach, customer relations and implementation of customer programs that include renewable energy, electrification initiatives, emobility, and energy efficiency. Work in a team environment to achieve common goals; evaluate situations and policy, identify problems, and exercise sound independent judgment within established guidelines. Interest in sustainability careers/green careers preferred. Typical duties include but are not limited to: Staff public facing events Answer and field inquiries Marketing research and outreach Social media content creation and outreach materials Process rebates: energy efficiency, electrification, and electric vehicle infrastructure Resources and Compliance Student Intern II/III Learn about renewable energy purchasing, energy trading, resource planning, and legislative/regulatory policy. Sustainability Student Intern II/III Assist with policy, programs, community outreach and implementation of Climate Action Plan strategies. Finance and Administration Student Intern II/III Dive into data analytics, financial transactions, and budgetary research. Legal Student Intern III Assist with legal research and contract review on public law and electric utility issues Water and Sewer Utilities Compliance Division Student Intern II/III This intern position will directly support environmental activities in the Water & Sewer Utilities Department. The intern will work closely with Compliance staff and/or Managers assists in the review of plans and files for regulatory compliance and recycled water, assists with implementing requirements related to stormwater, sanitary sewer and operating permits, conduct drinking water quality field samples and measurements, assists with developing environmental programs, assists with occupational/environmental safety program development and/or implementation, and provides administrative support for compliance programs including but not limited to filing and data entry. The intern may also complete various projects for both water and sewer utilities. Engineering Division Student Intern II/III This intern position will directly support engineering activities in the Water & Sewer Utilities Department. Duties include but are not limited to: • Assist in the review of plans and specifications for compliance with City rules and regulations and City engineering standards; • Conduct field measurements, data collection and engineering studies; • Assist with utility design and update record drawings; • Develop cost estimates, collect and calculate water system data; and • Provide administrative support for engineering projects including filing and data entry. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. As an as-needed employee, this is an "at-will" position and there is no guarantee of hours. Hours are limited to 999 in a fiscal year or 960 hours in a fiscal year for retired CalPERS annuitants. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESDIES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. Typical Duties To view the complete list of duties, view the class specifications: - Student Intern I - Student Intern II - Student Intern III Minimum Qualifications Education and Experience: - Student Intern I: Current enrollment in a high school or an alternative vocational high-school working toward high school equivalency with the minimum completion of the 10th grade. - Student Intern II: Current enrollment in an accredited college or university in an undergraduate program. - Student Intern III: Current enrollment in an accredited college or university for completion of a Master’s degree. Acceptable Substitution: None. Meeting the minimum qualifications does not guarantee admittance into the examination process. Only the most qualified candidates who demonstrate the best combination of qualifications in relation to the requirements and duties of the position will be invited to test. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. Knowledge, Skills, and Abilities Knowledge of: Knowledge and ability to use computers and its related applications. Ability to: Ability to establish and maintain effective working relations with others. Ability to carry out oral and written instructions. Ability to communicate effectively, both orally and in writing. Salary Range: Student Intern I - $17.20 -$18.72 Student Intern II - $20.15 - $24.50 Student Intern III - $23.17 - $28.18 Additional Information: You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”) To receive consideration for the screening process, candidates must submit a 1) Cover Letter expressing your interest to work as an intern and why you are specifically interested in the internship opportunity with SVP, 2) Resume, 3) Upload your verification of course/program enrollment or proof of Summer/Fall enrollment. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . This position is continuous or open until filled: Applications will be reviewed on a bi-weekly basis for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov .
CITY OF VENTURA, CA
501 Poli Street, Ventura, California 93001, USA
THE POSITION The City of Ventura is hiring! The City of Ventura’s Parks and Recreation Department is actively hiring for part-time, extra-help Recreation Leader I/II and Recreation Specialist positions. Recreation Leader I/II and Recreation Specialists work under general supervision and may provide on-sight supervision, oversight, instruction, and support for a variety of programs, tours, and recreation activities in the areas of sports, cultural arts, interpretive and adaptive services, and other related parks, recreation, senior, youth, and community programs and services. The ideal candidate has the following attributes: Enjoys working with people of different backgrounds and ages, Enjoys working outdoors, in all types of weather, Enjoys physical fitness and can perform physical activities for several hours at a time Is organized and able to communicate clearly both verbally and in writing, to people of all ages and backgrounds Depending on your level of experience and the operational needs of each program, vacancies may be filled at any an appropriate level. Recreation Leader I/II : Provides task-oriented support to recreation and cultural programs, operations, activities, services, and events. Recreation Specialist : Plans, organizes, and coordinates a community program in a specialized area requiring advanced knowledge, skills or ability related to that area; trains support staff and may work on projects within a given field. May provide transportation for participants, driving a city vehicle. These are temporary, extra-help positions, working up to 20 hours per week and paid on an hourly basis. Assignments may include working at night, weekends, holidays, and include travel to game or tour locations. --------------------------------------------------------------------------------------------------------------------------- Depending on assignment, duties may include, but are not limited to, the following: SPORTS LEAGUE PROGRAMS (year-round) - $16.00 - $18.85 per hour Provide site supervision or act as an attendant monitoring and overseeing a variety of youth and adult sporting events, including basketball, softball, volleyball, soccer, and flag football. Duties may include scorekeeping, scheduling, communicating with staff and participants, cash management (making deposits), and completing related reports. Must have some experience in team sports or outdoor recreation. SAILING CENTER PROGRAMS (year-round) - $16.00 - $18.85 per hour Provide on-site supervision, instruction, and support with special events and activities in the areas of sailing, kayaking, and stand-up paddle boarding. May assist with maintenance and upkeep of necessary equipment. Must possess CPR and First Aid certifications. YOUTH AFTER SCHOOL & CAMP PROGRAMS (year-round) - $16.00 - $18.85 per hour Depending on assignment, may provide support and/or oversight with the following programs: PEAK After School Programs : Coordinate after school youth enrichment activities at school sites, provide homework assistance, and organize day-to-day activities including sports, games, and special programs. May develop curriculum and provide instruction related to sports, enrichment, music, or dance. Westpark Community Center : Coordinate after school enrichment activities at Westpark Community Center, provide homework assistance, and organize day-to-day activities including sports, games, and special programs. May develop curriculum and provide instruction related to sports, enrichment, music, or dance. May support youth soccer, basketball, and flag football sports leagues. School Break Camp Programs : Coordinate and organize school break activities at indoor and outdoor program sites throughout the city. Lead activities, sports, games, and special programs. May develop curriculum and provide instruction related to sports, enrichment, music, or dance. ARTS & CULTURE PROGRAMS (year-round) - $16.00 - $21.00 per hour Depending on assignment, may provide program and facility support including customer service, data entry, clerical duties, special projects, facility rental oversight, and/or support with the following programs: Historic Programs : Teach hands-on education programs to preschool through 6th grade students at the historic Olivas Adobe. Facilitate educational tours and activities to individuals of all ages at the city’s historic sites with a focus on local history. Public Art : Schedule, coordinate, and conduct tours of the city’s Municipal Art Collection for individuals of all ages. Support Public Art program operations and activities including training program volunteers. Special Events : Provide event support including set-up and breakdown of city-sponsored events such as the Music Under the Stars summer concert series and 4th of July Street Fair. Requires weekend availability. Cultural Arts Classes : Teach creative and performing arts classes for participants of all ages. Arts & Culture Tour Program : Assist in tour planning, coordination, billing, reporting, marketing, and computer record maintenance. Support the coordination of tour escorts, vendors, and bus charters. Tour Bus Driver : Provide tour transportation, assist participants, and complete travel documentation. A valid California DMV Class B Driver license with passenger endorsement, current medical certificate, and completed DOT training is required. General knowledge of wheelchairs and mechanical lifts is desirable. SENIORS & COMMUNITY SERVICE PROGRAMS (year-round) - $16.00 - $21.00 per hour Depending on assignment, duties may include, but are not limited to, the following: Facility Attendant: Provide site supervision or act as an attendant monitoring and assisting with set-up and break-down of tables, equipment or other materials used during rental period. Duties may include ensuring permit policies are followed, meeting with prospective renters to explain site policies, overseeing opening and closing procedures and supporting annual Parks & Recreation events and programs. Community Gardens : Provide care and maintenance of community garden common areas, pathways, vacant plots, and garden supplies. May facilitate tours and orientations to prospective gardeners and host classes and volunteer workdays on weekends. Volunteer Programs : Support volunteer program operations including hosting onsite volunteer projects, maintaining the volunteer program database, and assisting with volunteer outreach and social media. Requires weekend availability. Senior Nutrition Program : Under the supervision of the Senior Nutrition Program Specialist, assist with the preparation and serving of meals to program participants, train and oversee program volunteers, and support program data entry, cash handling, filing, clerical duties, and special projects. Customer Service Representative : Assist customers over the phone, in-person, and by email with class registrations and information; support the Department with data entry, cash handling, filing, clerical duties, and on special projects. --------------------------------------------------------------------------------------------------------------------------- Additional Information To be considered for this part-time extra-help position, please complete an online City Job Application and supplemental questionnaire. Applications are reviewed on a continuous basis. Open until filled. Applications will be accepted until all current extra-help positions have been filled. For additional information on the duties and responsibilities of the position, refer to the job descriptions located on the City’s Career Page at www.cityofventura.ca.gov/jobs or by clicking here Recreation Leader I/II and Recreation Specialist . If you have questions about the recruitment process, please contact Human Resources at recruitment@cityofventura.ca.gov . POSITION QUALIFICATIONS Recreation Leader I/II A combination of education, training and experience which provides the required skills, knowledge and abilities is required. License: Depending on assignment, possession of a valid California Class C driver's license may be required. If the position requires driving a mini-bus or van, a valid California Class B license, with passenger endorsement and the allowable auto transmission and air brake restrictions, must be obtained within six months of employment. If the position requires driving a mini-bus or van, drug-testing is required, according to the Department of Transportation (DOT). When assigned to Sailing/Kayaking/Stand-up Paddle Boarding programs, CPR and First Aid certifications are required. Recreation Specialist A combination of training, education, and experience equivalent to graduation from high school and sufficient work experience in the specialty area to acquire the knowledge, skills and abilities necessary to perform independently without close supervision are required. License: Depending on assignment, possession of a valid California Class C driver's license may be required. If the position requires driving a mini-bus or van, a valid California Class B license, with passenger endorsement and the allowable auto transmission and air brake restrictions, must be obtained within six months of employment. If the position requires driving a mini-bus or van, drug-testing is required, according to the Department of Transportation (DOT). APPLICATION AND INTERVIEW PROCESS Submit a City application and supplemental questionnaire. Applications are reviewed on a continuous basis. Candidates are encouraged to apply promptly. Open until filled. It is important that your City job application show all the relevant education, training, and experience you possess. Resumes, CVs and cover letters may be attached to your application but will not be accepted in lieu of a completed job application or supplemental questionnaire. Submitting an incomplete application or supplemental questionnaire, may disqualify you from further consideration in the recruitment process. Application Filing Deadline : Applications and supplemental questions are reviewed on a continuous basis. For initial consideration, applicants are encouraged to apply promptly. Please note, the recruitment may close without notice. Application Review Process : All applications and supplemental questionnaires submitted will be screened in relation to the criteria outlined in this job announcement. Candidates will be reviewed and only those candidates determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Department Selection Interview : A select number of candidates will be invited to participate in an interview process that will be scheduled once a sufficient number of qualified applications have been received for this position. Selected candidates will be notified if selected for an interview. Please note, given the current COVID-19 situation, initial panel interviews may be conducted via video teleconference. Selected applicants will be notified of specifics at the appropriate time. The Eligibility List established for this classification may be used to fill other regular and temporary vacancies at the discretion of the City. --------------------------------------------------------------------------------------------------------------------------- In compliance with the Americans with Disabilities Act (ADA), if you need an accommodation in a selection process, please notify the Human Resources Department in writing by the final filing date of the position you are interested in. The Human Resources address is: 501 Poli Street, Room 210, Ventura, CA 93001, (805) 654-7853, e-mail: recruitment@cityofventura.ca.gov. THE ORGANIZATION The City of Ventura operates under the Council/ Manager form of government under a charter adopted by voters in 1934, with an elected seven-member City Council. This full-service municipality is supported by 11 major City departments: City Manager, City Attorney, Finance, Information Technology, Human Resources, Community Development, Parks & Recreation, Fire, Police, Public Works, and Ventura Water. The City’s Adopted FY 2021/2022 Budget totals approximately $303.4 million. The City Council and the City Manager are dedicated to the highest standards of integrity, public service, and innovative approaches to governing. To learn more about the City of Ventura, please visit www.cityofventura.ca.gov and view the current FY Adopted Budget. CITY OF VENTURA The City of Ventura is located just north of Los Angeles County and south of Santa Barbara County and is frequently considered one of America’s most desirable places to live. The City is a full-service municipality that was founded in 1782, incorporated in 1866, and serves nearly 110,000 residents within its 32 square miles. With nearly 700 employees, the City is dedicated to delivering key services to our businesses, residents, and visitors to ensure Ventura remains a fiscally stable, economically vibrant, safe, clean, and desirable community. Locals and visitors enjoy Ventura’s impressive park system that includes 32 parks and historic sites, and more than 800 acres of open green space. The City offers a remarkable year-round climate, friendly people, and a spectacular coastline. Ventura is an exciting location for a variety of outdoor activities such as biking, hiking, kayaking, paddle-boarding, sailing, surfing, whale watching and windsurfing. Other activities include the Channel Islands National Park, championship golf, world-class shopping, wine tours, and more. Learn more about the City of Ventura at www.CityofVentura.ca.gov . DIVERSITY, EQUITY AND INCLUSION The City of Ventura values human rights, goodwill, respect, inclusivity, equality, and recognizes that the City derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in public service, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations, and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they’re counting on us. The City is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team! Employment Information: Right to Work : Before employment, candidates must submit documentation verifying their legal right to work in the United States. Background Check : A pre-employment verification of background may be conducted. Probationary Period : This is an 'At-Will' position, subject to termination at any time, without notice or right of appeal. Temporary Appointment Status: Extra-Help : May work up to 999 hours per fiscal year. Limited-Term : May work over 999 hours per fiscal year up to 18 months. Extended-Term : May work over 999 hours per fiscal year 18 months - 3 year maximum. Direct Deposit: Paychecks are automatically deposited into employee bank accounts. Wellness Program: A comprehensive program is available, including on-site gym, classes, downtown/beach walking routes, weight loss, and tips on nutrition and healthy lifestyles. Retirement: In lieu of Social Security, Temporary, Extra-help employees who are not currently CalPERS members are enrolled in the City's Part-time, Temporary, and Seasonal Employee 457 Deferred Compensation retirement plan. If you are a CalPERS member, please notify Human Resources at the time you are hired and your retirement contributions will be handled in accordance with the City's CalPERS contract. If you are a CalPERS retiree, please contact CalPERS to discuss the impact that your employment in this position would have on your pension benefit. Receiving a CalPERS benefit may affect your Social Security upon retirement. For further information, contact a Social Security office or go to www.socialsecurity.gov/form1945 . Limited-Term and Extended-Term employees are covered by the CalPERS retirement system. Other Benefits: The City will comply with the requirements of the Paid Sick Leave Law in accordance with California Labor Code Sections 245 through 249, enacting the Healthy Workplaces, Healthy Families Act of 2014 and will offer group health coverage to those who qualify under the Affordable Care Act. Temporary employees are not eligible for vacation, holidays, or any other benefits provided to regular employees. Closing Date/Time: Continuous
Mar 08, 2024
Temporary
THE POSITION The City of Ventura is hiring! The City of Ventura’s Parks and Recreation Department is actively hiring for part-time, extra-help Recreation Leader I/II and Recreation Specialist positions. Recreation Leader I/II and Recreation Specialists work under general supervision and may provide on-sight supervision, oversight, instruction, and support for a variety of programs, tours, and recreation activities in the areas of sports, cultural arts, interpretive and adaptive services, and other related parks, recreation, senior, youth, and community programs and services. The ideal candidate has the following attributes: Enjoys working with people of different backgrounds and ages, Enjoys working outdoors, in all types of weather, Enjoys physical fitness and can perform physical activities for several hours at a time Is organized and able to communicate clearly both verbally and in writing, to people of all ages and backgrounds Depending on your level of experience and the operational needs of each program, vacancies may be filled at any an appropriate level. Recreation Leader I/II : Provides task-oriented support to recreation and cultural programs, operations, activities, services, and events. Recreation Specialist : Plans, organizes, and coordinates a community program in a specialized area requiring advanced knowledge, skills or ability related to that area; trains support staff and may work on projects within a given field. May provide transportation for participants, driving a city vehicle. These are temporary, extra-help positions, working up to 20 hours per week and paid on an hourly basis. Assignments may include working at night, weekends, holidays, and include travel to game or tour locations. --------------------------------------------------------------------------------------------------------------------------- Depending on assignment, duties may include, but are not limited to, the following: SPORTS LEAGUE PROGRAMS (year-round) - $16.00 - $18.85 per hour Provide site supervision or act as an attendant monitoring and overseeing a variety of youth and adult sporting events, including basketball, softball, volleyball, soccer, and flag football. Duties may include scorekeeping, scheduling, communicating with staff and participants, cash management (making deposits), and completing related reports. Must have some experience in team sports or outdoor recreation. SAILING CENTER PROGRAMS (year-round) - $16.00 - $18.85 per hour Provide on-site supervision, instruction, and support with special events and activities in the areas of sailing, kayaking, and stand-up paddle boarding. May assist with maintenance and upkeep of necessary equipment. Must possess CPR and First Aid certifications. YOUTH AFTER SCHOOL & CAMP PROGRAMS (year-round) - $16.00 - $18.85 per hour Depending on assignment, may provide support and/or oversight with the following programs: PEAK After School Programs : Coordinate after school youth enrichment activities at school sites, provide homework assistance, and organize day-to-day activities including sports, games, and special programs. May develop curriculum and provide instruction related to sports, enrichment, music, or dance. Westpark Community Center : Coordinate after school enrichment activities at Westpark Community Center, provide homework assistance, and organize day-to-day activities including sports, games, and special programs. May develop curriculum and provide instruction related to sports, enrichment, music, or dance. May support youth soccer, basketball, and flag football sports leagues. School Break Camp Programs : Coordinate and organize school break activities at indoor and outdoor program sites throughout the city. Lead activities, sports, games, and special programs. May develop curriculum and provide instruction related to sports, enrichment, music, or dance. ARTS & CULTURE PROGRAMS (year-round) - $16.00 - $21.00 per hour Depending on assignment, may provide program and facility support including customer service, data entry, clerical duties, special projects, facility rental oversight, and/or support with the following programs: Historic Programs : Teach hands-on education programs to preschool through 6th grade students at the historic Olivas Adobe. Facilitate educational tours and activities to individuals of all ages at the city’s historic sites with a focus on local history. Public Art : Schedule, coordinate, and conduct tours of the city’s Municipal Art Collection for individuals of all ages. Support Public Art program operations and activities including training program volunteers. Special Events : Provide event support including set-up and breakdown of city-sponsored events such as the Music Under the Stars summer concert series and 4th of July Street Fair. Requires weekend availability. Cultural Arts Classes : Teach creative and performing arts classes for participants of all ages. Arts & Culture Tour Program : Assist in tour planning, coordination, billing, reporting, marketing, and computer record maintenance. Support the coordination of tour escorts, vendors, and bus charters. Tour Bus Driver : Provide tour transportation, assist participants, and complete travel documentation. A valid California DMV Class B Driver license with passenger endorsement, current medical certificate, and completed DOT training is required. General knowledge of wheelchairs and mechanical lifts is desirable. SENIORS & COMMUNITY SERVICE PROGRAMS (year-round) - $16.00 - $21.00 per hour Depending on assignment, duties may include, but are not limited to, the following: Facility Attendant: Provide site supervision or act as an attendant monitoring and assisting with set-up and break-down of tables, equipment or other materials used during rental period. Duties may include ensuring permit policies are followed, meeting with prospective renters to explain site policies, overseeing opening and closing procedures and supporting annual Parks & Recreation events and programs. Community Gardens : Provide care and maintenance of community garden common areas, pathways, vacant plots, and garden supplies. May facilitate tours and orientations to prospective gardeners and host classes and volunteer workdays on weekends. Volunteer Programs : Support volunteer program operations including hosting onsite volunteer projects, maintaining the volunteer program database, and assisting with volunteer outreach and social media. Requires weekend availability. Senior Nutrition Program : Under the supervision of the Senior Nutrition Program Specialist, assist with the preparation and serving of meals to program participants, train and oversee program volunteers, and support program data entry, cash handling, filing, clerical duties, and special projects. Customer Service Representative : Assist customers over the phone, in-person, and by email with class registrations and information; support the Department with data entry, cash handling, filing, clerical duties, and on special projects. --------------------------------------------------------------------------------------------------------------------------- Additional Information To be considered for this part-time extra-help position, please complete an online City Job Application and supplemental questionnaire. Applications are reviewed on a continuous basis. Open until filled. Applications will be accepted until all current extra-help positions have been filled. For additional information on the duties and responsibilities of the position, refer to the job descriptions located on the City’s Career Page at www.cityofventura.ca.gov/jobs or by clicking here Recreation Leader I/II and Recreation Specialist . If you have questions about the recruitment process, please contact Human Resources at recruitment@cityofventura.ca.gov . POSITION QUALIFICATIONS Recreation Leader I/II A combination of education, training and experience which provides the required skills, knowledge and abilities is required. License: Depending on assignment, possession of a valid California Class C driver's license may be required. If the position requires driving a mini-bus or van, a valid California Class B license, with passenger endorsement and the allowable auto transmission and air brake restrictions, must be obtained within six months of employment. If the position requires driving a mini-bus or van, drug-testing is required, according to the Department of Transportation (DOT). When assigned to Sailing/Kayaking/Stand-up Paddle Boarding programs, CPR and First Aid certifications are required. Recreation Specialist A combination of training, education, and experience equivalent to graduation from high school and sufficient work experience in the specialty area to acquire the knowledge, skills and abilities necessary to perform independently without close supervision are required. License: Depending on assignment, possession of a valid California Class C driver's license may be required. If the position requires driving a mini-bus or van, a valid California Class B license, with passenger endorsement and the allowable auto transmission and air brake restrictions, must be obtained within six months of employment. If the position requires driving a mini-bus or van, drug-testing is required, according to the Department of Transportation (DOT). APPLICATION AND INTERVIEW PROCESS Submit a City application and supplemental questionnaire. Applications are reviewed on a continuous basis. Candidates are encouraged to apply promptly. Open until filled. It is important that your City job application show all the relevant education, training, and experience you possess. Resumes, CVs and cover letters may be attached to your application but will not be accepted in lieu of a completed job application or supplemental questionnaire. Submitting an incomplete application or supplemental questionnaire, may disqualify you from further consideration in the recruitment process. Application Filing Deadline : Applications and supplemental questions are reviewed on a continuous basis. For initial consideration, applicants are encouraged to apply promptly. Please note, the recruitment may close without notice. Application Review Process : All applications and supplemental questionnaires submitted will be screened in relation to the criteria outlined in this job announcement. Candidates will be reviewed and only those candidates determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Department Selection Interview : A select number of candidates will be invited to participate in an interview process that will be scheduled once a sufficient number of qualified applications have been received for this position. Selected candidates will be notified if selected for an interview. Please note, given the current COVID-19 situation, initial panel interviews may be conducted via video teleconference. Selected applicants will be notified of specifics at the appropriate time. The Eligibility List established for this classification may be used to fill other regular and temporary vacancies at the discretion of the City. --------------------------------------------------------------------------------------------------------------------------- In compliance with the Americans with Disabilities Act (ADA), if you need an accommodation in a selection process, please notify the Human Resources Department in writing by the final filing date of the position you are interested in. The Human Resources address is: 501 Poli Street, Room 210, Ventura, CA 93001, (805) 654-7853, e-mail: recruitment@cityofventura.ca.gov. THE ORGANIZATION The City of Ventura operates under the Council/ Manager form of government under a charter adopted by voters in 1934, with an elected seven-member City Council. This full-service municipality is supported by 11 major City departments: City Manager, City Attorney, Finance, Information Technology, Human Resources, Community Development, Parks & Recreation, Fire, Police, Public Works, and Ventura Water. The City’s Adopted FY 2021/2022 Budget totals approximately $303.4 million. The City Council and the City Manager are dedicated to the highest standards of integrity, public service, and innovative approaches to governing. To learn more about the City of Ventura, please visit www.cityofventura.ca.gov and view the current FY Adopted Budget. CITY OF VENTURA The City of Ventura is located just north of Los Angeles County and south of Santa Barbara County and is frequently considered one of America’s most desirable places to live. The City is a full-service municipality that was founded in 1782, incorporated in 1866, and serves nearly 110,000 residents within its 32 square miles. With nearly 700 employees, the City is dedicated to delivering key services to our businesses, residents, and visitors to ensure Ventura remains a fiscally stable, economically vibrant, safe, clean, and desirable community. Locals and visitors enjoy Ventura’s impressive park system that includes 32 parks and historic sites, and more than 800 acres of open green space. The City offers a remarkable year-round climate, friendly people, and a spectacular coastline. Ventura is an exciting location for a variety of outdoor activities such as biking, hiking, kayaking, paddle-boarding, sailing, surfing, whale watching and windsurfing. Other activities include the Channel Islands National Park, championship golf, world-class shopping, wine tours, and more. Learn more about the City of Ventura at www.CityofVentura.ca.gov . DIVERSITY, EQUITY AND INCLUSION The City of Ventura values human rights, goodwill, respect, inclusivity, equality, and recognizes that the City derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in public service, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations, and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they’re counting on us. The City is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team! Employment Information: Right to Work : Before employment, candidates must submit documentation verifying their legal right to work in the United States. Background Check : A pre-employment verification of background may be conducted. Probationary Period : This is an 'At-Will' position, subject to termination at any time, without notice or right of appeal. Temporary Appointment Status: Extra-Help : May work up to 999 hours per fiscal year. Limited-Term : May work over 999 hours per fiscal year up to 18 months. Extended-Term : May work over 999 hours per fiscal year 18 months - 3 year maximum. Direct Deposit: Paychecks are automatically deposited into employee bank accounts. Wellness Program: A comprehensive program is available, including on-site gym, classes, downtown/beach walking routes, weight loss, and tips on nutrition and healthy lifestyles. Retirement: In lieu of Social Security, Temporary, Extra-help employees who are not currently CalPERS members are enrolled in the City's Part-time, Temporary, and Seasonal Employee 457 Deferred Compensation retirement plan. If you are a CalPERS member, please notify Human Resources at the time you are hired and your retirement contributions will be handled in accordance with the City's CalPERS contract. If you are a CalPERS retiree, please contact CalPERS to discuss the impact that your employment in this position would have on your pension benefit. Receiving a CalPERS benefit may affect your Social Security upon retirement. For further information, contact a Social Security office or go to www.socialsecurity.gov/form1945 . Limited-Term and Extended-Term employees are covered by the CalPERS retirement system. Other Benefits: The City will comply with the requirements of the Paid Sick Leave Law in accordance with California Labor Code Sections 245 through 249, enacting the Healthy Workplaces, Healthy Families Act of 2014 and will offer group health coverage to those who qualify under the Affordable Care Act. Temporary employees are not eligible for vacation, holidays, or any other benefits provided to regular employees. Closing Date/Time: Continuous
STATE BAR OF CALIFORNIA
San Francisco, CA, United States
Job Description Office of Public Trust Liaison Annual Salary Range: $69,867 - $93,160 FLSA Non-Exempt / Union Represented This position requires only one day in office per month. About the Office The Office of the Public Trust Liaison helps educate members of the public about how the State Bar can help them within the areas of our public protection mission. With an initial focus on attorney discipline and admissions issues, the Public Trust Liaison receives inquiries, responds to questions and concerns brought by members of the public that remain unresolved through other channels, and investigates to ensure proper procedures are followed. The Public Trust Liaison focuses on being proactive, independent, impartial, and confidential. The Ideal Candidate The Office of Public Trust Liaison seeks a Public Trust Representative II (PTR II) with excellent customer service skills. The PTR II will respond to inquiries about State Bar programs and functions and, when applicable, refer the caller to the correct resource or partnering office for resolution. The PTR II will also address questions, concerns, or suggestions about improving the discipline or admission systems. The PRT II is expected to resolve each inquiry promptly by clarifying issues, researching answers, and implementing solutions. Because many of the inquiries that the Office of Public Trust Liaison receives are of legal concern, the PTR II will need to understand what constitutes legal advice and refrain from providing it. Definition Under general supervision, a Public Trust Representative II receives and responds to inquiries and complaints from the public, State Bar members, and representatives of outside agencies concerning State Bar programs, services, membership, hotlines, and processes, such as the attorney discipline process, the admissions process, through phone, in-person, email, and other forms of contact. Distinguishing Characteristics This is a journey-level classification, responsible for independently providing information and assistance to the public, State Bar members, and representatives of outside agencies. The Public Trust Representative II classification is distinguished from the Public Trust Representative I classification by the incumbent's ability to independently receive and accurately respond to a broad range of inquiries and determine the best avenue for solution of various problems. Examples Of Essential Duties Duties may include, but are not limited to the following: • Receives a large volume of inquiries and complaints by telephone, email, in-person, and other forms of contact; concerning services provided by the State Bar, possible attorney misconduct, State Bar records, and/or State Bar programs, membership, and hotlines. • Listens to the inquiry or complaint and determines the best avenue for solution of the problem, including whether the customer should be directed to a different department or agency; directs him/her to the appropriate website, publication, phone number, or other sources of information. • In a professional and courteous manner, provides accurate information to individuals regarding the functions of the State Bar and services provided which may include the complaint process, how to submit a complaint, complaint status, application status, and other information. • Mails or emails necessary forms or assists customer with locating forms on-line. • Assists individuals who have disabilities, are unable to read or write, or are Spanish speakers in completing necessary forms or submitting written information. • Research inquiries utilizing the State Bar's case management system or other sources of information. • Enters and updates information in the computer system concerning inquiries and complaints, including entering initial information, records of verbal and written communications concerning an inquiry or complaint, actions taken for resolution and information necessary for forwarding an inquiry or complaint for further investigation and action. • Assists in the preparation of statistical and other reports as required. • Follows up with individuals to request further information and documentation regarding an inquiry or complaint and/or ensure the inquiry has been addressed. • Prepares letters or other routine correspondence to the public, attorneys, or other staff. • May perform several other similar or related duties which are consistent with the general level of the job and the responsibilities described. Employment Standards Knowledge Of: • Principles of effective customer service and telephone interviewing. • Basic techniques of electronic and hard copy record and file organization. • Modern office practices and procedures, including the use of standard computer software such as Microsoft Office and case management system applications. • Problem identification and evaluation principles. • The basic rules of vocabulary, grammar, spelling, and punctuation as specified in Webster's New Collegiate Dictionary. • Business math for completing non-technical calculations such as addition, subtraction, multiplication, and division. • Laws, regulations, and codes governing access to and use of confidential information. • Principles of effective time management. • Electronic information and database record keeping systems. • State Bar operations and services, and applicable rules and regulations associated with area of assignment. Ability To: • Actively listen to inquiries or complaints, solicit necessary information, use sound judgment when evaluating a wide variety of information, identify alternatives, and determine the appropriate response and/or course of action. • Remain calm and maintain a professional demeanor in conversations with customers who are irate and demanding or may have difficulty expressing themselves. • Demonstrate effective writing and verbal presentation skills. • Communicate clearly and effectively by telephone and in person with individuals from various socioeconomic backgrounds and cultures, in a non-judgmental manner. • Obtain and present material in person, by telephone, electronically, and in writing. • Always provide excellent customer service. • Prioritize calls and assignments to meet individual and team goals in a fast-paced environment. • Establish and maintain effective working relationships with co-workers, supervisors, other agencies, and members of the public. • Enter and retrieve information from/into a database or case management system and maintain accurate records. • Work independently and in a collaborative team environment. • Learn, retain, and communicate information regarding operations, services, and programs provided by the various State Bar departments; as well as services provided by other agencies to which customers may be referred. • Understand what constitutes legal advice and refrain from providing legal advice. • Maintain the confidentiality of information. Minimum Qualifications: Education: • Possession of an Associate of Arts or Associate of Science degree or equivalent to two years of college level coursework from an accredited college or university in a field that provides the required knowledge and abilities. Experience: • Minimum one (1) year experience as a Public Service Representative I for the State Bar or two (2) years' experience receiving and responding to a broad range of inquiries and complaints from the public, requiring knowledge and explanation of a variety of policies, programs, and processes. Additional experience in a field that provides the required knowledge and abilities may be substituted for the required education. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, Registration Requirements: • None required. We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.
May 13, 2024
Full Time
Job Description Office of Public Trust Liaison Annual Salary Range: $69,867 - $93,160 FLSA Non-Exempt / Union Represented This position requires only one day in office per month. About the Office The Office of the Public Trust Liaison helps educate members of the public about how the State Bar can help them within the areas of our public protection mission. With an initial focus on attorney discipline and admissions issues, the Public Trust Liaison receives inquiries, responds to questions and concerns brought by members of the public that remain unresolved through other channels, and investigates to ensure proper procedures are followed. The Public Trust Liaison focuses on being proactive, independent, impartial, and confidential. The Ideal Candidate The Office of Public Trust Liaison seeks a Public Trust Representative II (PTR II) with excellent customer service skills. The PTR II will respond to inquiries about State Bar programs and functions and, when applicable, refer the caller to the correct resource or partnering office for resolution. The PTR II will also address questions, concerns, or suggestions about improving the discipline or admission systems. The PRT II is expected to resolve each inquiry promptly by clarifying issues, researching answers, and implementing solutions. Because many of the inquiries that the Office of Public Trust Liaison receives are of legal concern, the PTR II will need to understand what constitutes legal advice and refrain from providing it. Definition Under general supervision, a Public Trust Representative II receives and responds to inquiries and complaints from the public, State Bar members, and representatives of outside agencies concerning State Bar programs, services, membership, hotlines, and processes, such as the attorney discipline process, the admissions process, through phone, in-person, email, and other forms of contact. Distinguishing Characteristics This is a journey-level classification, responsible for independently providing information and assistance to the public, State Bar members, and representatives of outside agencies. The Public Trust Representative II classification is distinguished from the Public Trust Representative I classification by the incumbent's ability to independently receive and accurately respond to a broad range of inquiries and determine the best avenue for solution of various problems. Examples Of Essential Duties Duties may include, but are not limited to the following: • Receives a large volume of inquiries and complaints by telephone, email, in-person, and other forms of contact; concerning services provided by the State Bar, possible attorney misconduct, State Bar records, and/or State Bar programs, membership, and hotlines. • Listens to the inquiry or complaint and determines the best avenue for solution of the problem, including whether the customer should be directed to a different department or agency; directs him/her to the appropriate website, publication, phone number, or other sources of information. • In a professional and courteous manner, provides accurate information to individuals regarding the functions of the State Bar and services provided which may include the complaint process, how to submit a complaint, complaint status, application status, and other information. • Mails or emails necessary forms or assists customer with locating forms on-line. • Assists individuals who have disabilities, are unable to read or write, or are Spanish speakers in completing necessary forms or submitting written information. • Research inquiries utilizing the State Bar's case management system or other sources of information. • Enters and updates information in the computer system concerning inquiries and complaints, including entering initial information, records of verbal and written communications concerning an inquiry or complaint, actions taken for resolution and information necessary for forwarding an inquiry or complaint for further investigation and action. • Assists in the preparation of statistical and other reports as required. • Follows up with individuals to request further information and documentation regarding an inquiry or complaint and/or ensure the inquiry has been addressed. • Prepares letters or other routine correspondence to the public, attorneys, or other staff. • May perform several other similar or related duties which are consistent with the general level of the job and the responsibilities described. Employment Standards Knowledge Of: • Principles of effective customer service and telephone interviewing. • Basic techniques of electronic and hard copy record and file organization. • Modern office practices and procedures, including the use of standard computer software such as Microsoft Office and case management system applications. • Problem identification and evaluation principles. • The basic rules of vocabulary, grammar, spelling, and punctuation as specified in Webster's New Collegiate Dictionary. • Business math for completing non-technical calculations such as addition, subtraction, multiplication, and division. • Laws, regulations, and codes governing access to and use of confidential information. • Principles of effective time management. • Electronic information and database record keeping systems. • State Bar operations and services, and applicable rules and regulations associated with area of assignment. Ability To: • Actively listen to inquiries or complaints, solicit necessary information, use sound judgment when evaluating a wide variety of information, identify alternatives, and determine the appropriate response and/or course of action. • Remain calm and maintain a professional demeanor in conversations with customers who are irate and demanding or may have difficulty expressing themselves. • Demonstrate effective writing and verbal presentation skills. • Communicate clearly and effectively by telephone and in person with individuals from various socioeconomic backgrounds and cultures, in a non-judgmental manner. • Obtain and present material in person, by telephone, electronically, and in writing. • Always provide excellent customer service. • Prioritize calls and assignments to meet individual and team goals in a fast-paced environment. • Establish and maintain effective working relationships with co-workers, supervisors, other agencies, and members of the public. • Enter and retrieve information from/into a database or case management system and maintain accurate records. • Work independently and in a collaborative team environment. • Learn, retain, and communicate information regarding operations, services, and programs provided by the various State Bar departments; as well as services provided by other agencies to which customers may be referred. • Understand what constitutes legal advice and refrain from providing legal advice. • Maintain the confidentiality of information. Minimum Qualifications: Education: • Possession of an Associate of Arts or Associate of Science degree or equivalent to two years of college level coursework from an accredited college or university in a field that provides the required knowledge and abilities. Experience: • Minimum one (1) year experience as a Public Service Representative I for the State Bar or two (2) years' experience receiving and responding to a broad range of inquiries and complaints from the public, requiring knowledge and explanation of a variety of policies, programs, and processes. Additional experience in a field that provides the required knowledge and abilities may be substituted for the required education. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, Registration Requirements: • None required. We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.
CITY OF KINGMAN, AZ
City of Kingman, Arizona, United States
Job Summary CITY OF KINGMAN SIGNAL AND LIGHTING TECHNICIAN I PUBLIC WORKS - STREETS DIVISION $45,385.60 - $54,454.40/ANNUALLY $21.82 - $26.18/HOURLY TYPICAL SCHEDULE - 5 DAYS/WEEK - MONDAY TO FRIDAY APRIL - SEPTEMBER 5AM - 1PM OCTOBER - MARCH 6AM - 2PM POSITION IS FLSA NON-EXEMPT - SUBJECT TO OVERTIME/CALL-OUT PAY Learn more about our Benefits & Wellness Incentives . APPLICATIONS MUST BE SUBMITTED BY 5/30/24 5:00PM The Signal and Lighting Technician I position require a CDL B. Candidates that do not currently possess the CDL, in general, should not be discouraged from applying. The City of Kingman works closely with local partners to offer paid training. Commercial Truck Driver Training (Paid Training) Our local CDL program consists of four weeks of classroom instruction and behind-the-wheel training with an experienced and highly qualified instructor. The cost of training may be covered in full by scholarship through AZ@Work or by the City of Kingman. We will assist you through the process each step of the way and you will get paid a $21.82* hourly wage while you train. Six Months On-the-Job (Paid Training) Once you graduate from the Driving Academy and with the appropriate class of license and any applicable endorsements, you will begin on-the job paid training during your 6-month introductory period. OVERVIEW The City of Kingman is located in Mohave County approximately 100 miles southeast of Las Vegas and 195 miles northwest of Phoenix nestled between the beautiful Cerbat and Hualapai mountain ranges along historic Route 66. In 2019, Reader’s Digest named Kingman one of the “Nicest Places in Arizona” for its thoughtful residents and spirit of generosity. In addition to its small-town look and feel, the area also offers a wide range of recreational activities that include hiking, bike and ATV trails, camping, golf, beautiful parks, historical attractions, nearby lakes and the Colorado River. With more than 400 full and part-time employees across 30 divisions, the City of Kingman provides exceptional public services to over 30,000 residents. Our focus on high-quality customer service, safety and teamwork underpins our efforts to foster an atmosphere where citizens and businesses can thrive. For more information about the City of Kingman, please see our Open Finance Portal , Choose Kingman Economic Development page and our Go Kingman tourism page for more information. GENERAL DESCRIPTION OF POSITION Performs skilled level electrical work involving installation, inspection, maintenance, alteration and repairs of electronic traffic control signals and devices, pole-mounted outdoor lighting, associated mechanical equipment and solid-state traffic control devices in accordance with standard practices of the electrical trade. Maintains an on-call status to ensure the safe operation of the traffic signals, traffic control devices, and City lighting systems; performs other duties as required within the scope of the classification. SUPERVISION RECEIVED Work is performed with considerable independence under the general supervision of a Crew Leader or Maintenance Supervisor. Work is reviewed for results obtained and for conformance with technical standards. May receive cross-functional guidance from Signal Tech II. SUPERVISION EXERCISED May provide instruction and advice to other employees on an assignment basis. May supervise temporary employees, community service workers, and DOC Inmate workers as directed, or as assigned by Maintenance Supervisor. Minimum Qualifications/Special Requirements EDUCATION AND EXPERIENCE Graduation from high school diploma or GED equivalent supplemented by technical/trade school coursework or apprenticeship in electrical trades work. Completion of a recognized four year electrical apprenticeship program, or equivalent training, or three years of experience as a skilled electrician/Traffic Signal Technician. Other combinations of experience and education that meet the minimum requirements may be substituted. Any combination of experience and training which demonstrates the knowledge and experience to perform the work. SPECIAL REQUIREMENTS Valid Arizona Commercial Driver's License at a minimum level of Class B or ability to obtain one within six (6) months of hire to position. May require certification or demonstrated competence as electrician Possess Level One International Municipal Signal Association (IMSA) Traffic Signal Certification within one (1) year of hire to position. Based on assignment, may be required to participate and obtain NIMS (National Incident Management System) training certifications. Essential Functions Essential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. Diagnoses and repairs traffic signal systems using hand tools, power tools, and electrical diagnostic equipment; performs repairs on poles, signal heads, signs, vehicle sensors, cabinet-electronics and microprocessors, switches, communications, timing and all other subsystems; diagnoses and prioritizes the steps necessary for each situation and executes repairs. Installs, alters, maintains, diagnoses, and repairs electrical wiring systems and equipment, both high and low voltage (i.e., traffic signal systems, traffic control devices, electrical boxes, motors, streetlights, and other electronic appliances and housings). Locates short and open circuit conditions in wiring systems. Replaces worn and/or damaged components in traffic control devices and electrical streetlight fixtures. Installs and maintains electrical motors, signal heads, signal cables, span wire, and traffic signal poles and pedestals. Inspects a wide variety of defective electronic equipment to determine malfunctions to perform repair work. Reads and interprets blueprints, schematic diagrams, logic charts, and manufacturer's manuals to isolate malfunctioning components. Performs scheduled preventative maintenance on traffic signals and street lighting through visual inspections, hardware and software equipment replacement, group re-lamping, and equipment testing. Performs routine maintenance, painting of backplates, visors, signal heads, signal poles, light poles and mast arms. Performs scheduled preventative maintenance on traffic signals and street lighting through visual inspections, hardware and software equipment replacement, group re-lamping, and equipment testing. Documents information on preventive maintenance file on electrical equipment and machinery and monitors a preventative maintenance program. Operates aerial equipment and pneumatic equipment in the installation and repair of electrical equipment. Participates in the blueprint plan review process for lighting and signal projects. Responds to emergency call outs. Operate and work from an aerial bucket truck, or crane truck for repairs or for removal and placement of poles and equipment. Replenishes electrical parts and supplies and maintains an inventory. Performs construction, maintenance and/ or mechanical work as needed or assigned on industrial and automotive equipment. Cleans and maintains tools, equipment and work space. Supervises and leads DOC Inmate Labor as trained and assigned. Communicates and acts in a professional manner with the public, co-workers, and work contacts. Provides excellent customer service to all contacts. Regular attendance is an essential function of this job to ensure continuity. May be required to work early mornings, evenings, nights, holidays or weekends as needed. Performs all work duties and activities in accordance with National Electric Code, relevant City codes, City policies and procedures; follows safety policies and practices, works in a safe manner, and reports unsafe activity and conditions. PERIPHERAL DUTIES Maintains effective contact with other city departments and vendors when making electrical repairs or to obtain electrical parts and supplies. Performs electrical maintenance of city-building and related duties and special assignments as required or as needed. May serve on a variety of employee committees. NECESSARY KNOWLEDGE, SKILLS AND ABILITIES Knowledge and skill in use of methods, materials and tools used in electrical construction and maintenance work, including installation of all sizes of electrical conduit, cables, wires, switches, automatic starting equipment, and pole line construction. Occupational hazards and necessary safety precautions of the trade. Considerable knowledge of the principles of electrical theory as applied to electrical circuits and wiring systems and ability to apply this knowledge to work situations. Working knowledge of the methods, procedures, materials, and tools related to the maintenance and installation of electrically operated traffic control devices, electro-mechanic traffic control devices, and electricity as it relates to traffic control devices. Principles and theories of electronics as related to the repair of digital electronic traffic control devices. Test equipment and testing procedures used in the calibration and repair of digital and analog electronic equipment. Work zone traffic control signing and flagging in accordance with MUTCD standards. Skill in performing journey-level trades electrical installation and maintenance and locating and adjusting faulty or defective electrical systems and equipment. Preparing and maintaining accurate records. Working in a team environment. Application of first aid methods including artificial respiration. Ability to read, interpret, and analyze applicable federal, state, and city codes, Traffic Signal and Pole Lighting manuals, industry periodicals and electrical diagrams, schematics, blueprints, specifications and sketches. Install, inspect, maintain and repair traffic signal and pole-mounted outdoor lighting. Work at heights greater than 10 feet. Work according to prescribed safety and professional standards. Direct jobs safely, efficiently and economically. Understand and follow complex oral and written instructions. Work under varying weather conditions. Perform basic mathematical calculations. Distinguish between the full range of colors in the color spectrum to work with electrical wires, electronic components, traffic signal and street lights. Work safely without presenting a direct threat to self or others. Establish effective, cooperative working relationships with other employees, supervisors and the public. Wear OSHA required personal protective equipment including safety restraints, hard hat. Miscellaneous WORK ENVIRONMENT The work environment characteristics attached to the job description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. See Physical Demands. COMMITMENT TO SAFETY & WELLNESS It is the policy of the City of Kingman to ensure a safe, healthful workplace for all its employees. It requires that every person in the organization assumes the responsibility of individual and organizational safety. Injury and illness losses from incidents are costly and preventable. The City of Kingman will employ an effective accident and illness prevention program and a comprehensive wellness program that involves all its employees in the effort to eliminate workplace hazards and promote employee health and wellness. All employees are expected and encouraged to participate in safety and wellness program activities including the following: reporting hazards, unsafe work practices and accidents immediately to their supervisors or a safety committee representative; wearing required personal protective equipment; and participating in and supporting safety committee activities. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. This job description is subject to change as the needs and requirements of the position changes. FIND YOUR REWARDING CAREER WITH US! Personal Growth Opportunities ~ Meaningful and Challenging Work ~ Public Service Community Spirit ~ Training and Development 2023-2024 Benefit Guide (PDF) Health Excellent medical, dental and vision insurance. Telemedicine available through BlueCare Anywhere for general medical and behavioral health. Flexible spending (FSA) or health savings accounts (HSA). Employer contribution to HSA equivalent to 50% of plan-year deductible. This is currently $750 for Single Coverage and $1,500 for Family Coverage. Employer-paid group basic life insurance coverage for employee and dependents on medical plan. Supplemental group insurance and third-party options available. Virgin Pulse, our comprehensive well-being platform designed to push you towardsgood health in mind, body and spirit. Participation incentives with up to $300 redeemable annually. Work/Life support services through the SupportLincEmployee Assistance Program (EAP). Six free counseling visits annually. Leave 12 paid holidays , including a floating birthday holiday each year. 16-35 paid vacation days per year. 6.15 hrs. 1-5 years; 7.69 hrs. 5-10 yrs.; 9.23 hrs. 10-15 yrs.; 10.77 hrs. 15+ yrs. Shift fire personnel accrue leave at 1/3 more per pay period. 3.69 sick hrs per pay period (approx. 9-12 sick days per year). Shift fire personnel accrue leave at 1/3 more per pay period. Part-time/seasonal employees earn 1 hours of sick time for every 30 hours worked. Other leave types available, including: 10 hours of Volunteer Time Off (VTO). Up to 5 days for bereavement. Jury Duty. Military Training, and more. Leave donation program. Financial Tuition reimbursement up to $4,500 annually. Shift differential pay (2nd & 3rd shift). Bonus Programs. Skill-based, Certification & Bilingual Pay. Clothing Allowance for Uniformed Personnel. Recognition & Appreciation Quarterly Performance Conversations (TrakStar). Mission, Vision, Values (MVV) Excellence Awards. Safety Awards. Service Awards at 5, 10, 15, 20+ years of service. Biannual All-Employee BBQ Lunch. Annual Employee Pool Party. Retirement City matching to AZ State Retirement System & Long Term Disability (ASRS). Additional retirement solutions available through optional third-party on pre-tax basis, including457-deferred compensation and Roth IRA. Closing Date/Time: 5/30/2024 5:00 PM Arizona
May 03, 2024
Full Time
Job Summary CITY OF KINGMAN SIGNAL AND LIGHTING TECHNICIAN I PUBLIC WORKS - STREETS DIVISION $45,385.60 - $54,454.40/ANNUALLY $21.82 - $26.18/HOURLY TYPICAL SCHEDULE - 5 DAYS/WEEK - MONDAY TO FRIDAY APRIL - SEPTEMBER 5AM - 1PM OCTOBER - MARCH 6AM - 2PM POSITION IS FLSA NON-EXEMPT - SUBJECT TO OVERTIME/CALL-OUT PAY Learn more about our Benefits & Wellness Incentives . APPLICATIONS MUST BE SUBMITTED BY 5/30/24 5:00PM The Signal and Lighting Technician I position require a CDL B. Candidates that do not currently possess the CDL, in general, should not be discouraged from applying. The City of Kingman works closely with local partners to offer paid training. Commercial Truck Driver Training (Paid Training) Our local CDL program consists of four weeks of classroom instruction and behind-the-wheel training with an experienced and highly qualified instructor. The cost of training may be covered in full by scholarship through AZ@Work or by the City of Kingman. We will assist you through the process each step of the way and you will get paid a $21.82* hourly wage while you train. Six Months On-the-Job (Paid Training) Once you graduate from the Driving Academy and with the appropriate class of license and any applicable endorsements, you will begin on-the job paid training during your 6-month introductory period. OVERVIEW The City of Kingman is located in Mohave County approximately 100 miles southeast of Las Vegas and 195 miles northwest of Phoenix nestled between the beautiful Cerbat and Hualapai mountain ranges along historic Route 66. In 2019, Reader’s Digest named Kingman one of the “Nicest Places in Arizona” for its thoughtful residents and spirit of generosity. In addition to its small-town look and feel, the area also offers a wide range of recreational activities that include hiking, bike and ATV trails, camping, golf, beautiful parks, historical attractions, nearby lakes and the Colorado River. With more than 400 full and part-time employees across 30 divisions, the City of Kingman provides exceptional public services to over 30,000 residents. Our focus on high-quality customer service, safety and teamwork underpins our efforts to foster an atmosphere where citizens and businesses can thrive. For more information about the City of Kingman, please see our Open Finance Portal , Choose Kingman Economic Development page and our Go Kingman tourism page for more information. GENERAL DESCRIPTION OF POSITION Performs skilled level electrical work involving installation, inspection, maintenance, alteration and repairs of electronic traffic control signals and devices, pole-mounted outdoor lighting, associated mechanical equipment and solid-state traffic control devices in accordance with standard practices of the electrical trade. Maintains an on-call status to ensure the safe operation of the traffic signals, traffic control devices, and City lighting systems; performs other duties as required within the scope of the classification. SUPERVISION RECEIVED Work is performed with considerable independence under the general supervision of a Crew Leader or Maintenance Supervisor. Work is reviewed for results obtained and for conformance with technical standards. May receive cross-functional guidance from Signal Tech II. SUPERVISION EXERCISED May provide instruction and advice to other employees on an assignment basis. May supervise temporary employees, community service workers, and DOC Inmate workers as directed, or as assigned by Maintenance Supervisor. Minimum Qualifications/Special Requirements EDUCATION AND EXPERIENCE Graduation from high school diploma or GED equivalent supplemented by technical/trade school coursework or apprenticeship in electrical trades work. Completion of a recognized four year electrical apprenticeship program, or equivalent training, or three years of experience as a skilled electrician/Traffic Signal Technician. Other combinations of experience and education that meet the minimum requirements may be substituted. Any combination of experience and training which demonstrates the knowledge and experience to perform the work. SPECIAL REQUIREMENTS Valid Arizona Commercial Driver's License at a minimum level of Class B or ability to obtain one within six (6) months of hire to position. May require certification or demonstrated competence as electrician Possess Level One International Municipal Signal Association (IMSA) Traffic Signal Certification within one (1) year of hire to position. Based on assignment, may be required to participate and obtain NIMS (National Incident Management System) training certifications. Essential Functions Essential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. Diagnoses and repairs traffic signal systems using hand tools, power tools, and electrical diagnostic equipment; performs repairs on poles, signal heads, signs, vehicle sensors, cabinet-electronics and microprocessors, switches, communications, timing and all other subsystems; diagnoses and prioritizes the steps necessary for each situation and executes repairs. Installs, alters, maintains, diagnoses, and repairs electrical wiring systems and equipment, both high and low voltage (i.e., traffic signal systems, traffic control devices, electrical boxes, motors, streetlights, and other electronic appliances and housings). Locates short and open circuit conditions in wiring systems. Replaces worn and/or damaged components in traffic control devices and electrical streetlight fixtures. Installs and maintains electrical motors, signal heads, signal cables, span wire, and traffic signal poles and pedestals. Inspects a wide variety of defective electronic equipment to determine malfunctions to perform repair work. Reads and interprets blueprints, schematic diagrams, logic charts, and manufacturer's manuals to isolate malfunctioning components. Performs scheduled preventative maintenance on traffic signals and street lighting through visual inspections, hardware and software equipment replacement, group re-lamping, and equipment testing. Performs routine maintenance, painting of backplates, visors, signal heads, signal poles, light poles and mast arms. Performs scheduled preventative maintenance on traffic signals and street lighting through visual inspections, hardware and software equipment replacement, group re-lamping, and equipment testing. Documents information on preventive maintenance file on electrical equipment and machinery and monitors a preventative maintenance program. Operates aerial equipment and pneumatic equipment in the installation and repair of electrical equipment. Participates in the blueprint plan review process for lighting and signal projects. Responds to emergency call outs. Operate and work from an aerial bucket truck, or crane truck for repairs or for removal and placement of poles and equipment. Replenishes electrical parts and supplies and maintains an inventory. Performs construction, maintenance and/ or mechanical work as needed or assigned on industrial and automotive equipment. Cleans and maintains tools, equipment and work space. Supervises and leads DOC Inmate Labor as trained and assigned. Communicates and acts in a professional manner with the public, co-workers, and work contacts. Provides excellent customer service to all contacts. Regular attendance is an essential function of this job to ensure continuity. May be required to work early mornings, evenings, nights, holidays or weekends as needed. Performs all work duties and activities in accordance with National Electric Code, relevant City codes, City policies and procedures; follows safety policies and practices, works in a safe manner, and reports unsafe activity and conditions. PERIPHERAL DUTIES Maintains effective contact with other city departments and vendors when making electrical repairs or to obtain electrical parts and supplies. Performs electrical maintenance of city-building and related duties and special assignments as required or as needed. May serve on a variety of employee committees. NECESSARY KNOWLEDGE, SKILLS AND ABILITIES Knowledge and skill in use of methods, materials and tools used in electrical construction and maintenance work, including installation of all sizes of electrical conduit, cables, wires, switches, automatic starting equipment, and pole line construction. Occupational hazards and necessary safety precautions of the trade. Considerable knowledge of the principles of electrical theory as applied to electrical circuits and wiring systems and ability to apply this knowledge to work situations. Working knowledge of the methods, procedures, materials, and tools related to the maintenance and installation of electrically operated traffic control devices, electro-mechanic traffic control devices, and electricity as it relates to traffic control devices. Principles and theories of electronics as related to the repair of digital electronic traffic control devices. Test equipment and testing procedures used in the calibration and repair of digital and analog electronic equipment. Work zone traffic control signing and flagging in accordance with MUTCD standards. Skill in performing journey-level trades electrical installation and maintenance and locating and adjusting faulty or defective electrical systems and equipment. Preparing and maintaining accurate records. Working in a team environment. Application of first aid methods including artificial respiration. Ability to read, interpret, and analyze applicable federal, state, and city codes, Traffic Signal and Pole Lighting manuals, industry periodicals and electrical diagrams, schematics, blueprints, specifications and sketches. Install, inspect, maintain and repair traffic signal and pole-mounted outdoor lighting. Work at heights greater than 10 feet. Work according to prescribed safety and professional standards. Direct jobs safely, efficiently and economically. Understand and follow complex oral and written instructions. Work under varying weather conditions. Perform basic mathematical calculations. Distinguish between the full range of colors in the color spectrum to work with electrical wires, electronic components, traffic signal and street lights. Work safely without presenting a direct threat to self or others. Establish effective, cooperative working relationships with other employees, supervisors and the public. Wear OSHA required personal protective equipment including safety restraints, hard hat. Miscellaneous WORK ENVIRONMENT The work environment characteristics attached to the job description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. See Physical Demands. COMMITMENT TO SAFETY & WELLNESS It is the policy of the City of Kingman to ensure a safe, healthful workplace for all its employees. It requires that every person in the organization assumes the responsibility of individual and organizational safety. Injury and illness losses from incidents are costly and preventable. The City of Kingman will employ an effective accident and illness prevention program and a comprehensive wellness program that involves all its employees in the effort to eliminate workplace hazards and promote employee health and wellness. All employees are expected and encouraged to participate in safety and wellness program activities including the following: reporting hazards, unsafe work practices and accidents immediately to their supervisors or a safety committee representative; wearing required personal protective equipment; and participating in and supporting safety committee activities. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. This job description is subject to change as the needs and requirements of the position changes. FIND YOUR REWARDING CAREER WITH US! Personal Growth Opportunities ~ Meaningful and Challenging Work ~ Public Service Community Spirit ~ Training and Development 2023-2024 Benefit Guide (PDF) Health Excellent medical, dental and vision insurance. Telemedicine available through BlueCare Anywhere for general medical and behavioral health. Flexible spending (FSA) or health savings accounts (HSA). Employer contribution to HSA equivalent to 50% of plan-year deductible. This is currently $750 for Single Coverage and $1,500 for Family Coverage. Employer-paid group basic life insurance coverage for employee and dependents on medical plan. Supplemental group insurance and third-party options available. Virgin Pulse, our comprehensive well-being platform designed to push you towardsgood health in mind, body and spirit. Participation incentives with up to $300 redeemable annually. Work/Life support services through the SupportLincEmployee Assistance Program (EAP). Six free counseling visits annually. Leave 12 paid holidays , including a floating birthday holiday each year. 16-35 paid vacation days per year. 6.15 hrs. 1-5 years; 7.69 hrs. 5-10 yrs.; 9.23 hrs. 10-15 yrs.; 10.77 hrs. 15+ yrs. Shift fire personnel accrue leave at 1/3 more per pay period. 3.69 sick hrs per pay period (approx. 9-12 sick days per year). Shift fire personnel accrue leave at 1/3 more per pay period. Part-time/seasonal employees earn 1 hours of sick time for every 30 hours worked. Other leave types available, including: 10 hours of Volunteer Time Off (VTO). Up to 5 days for bereavement. Jury Duty. Military Training, and more. Leave donation program. Financial Tuition reimbursement up to $4,500 annually. Shift differential pay (2nd & 3rd shift). Bonus Programs. Skill-based, Certification & Bilingual Pay. Clothing Allowance for Uniformed Personnel. Recognition & Appreciation Quarterly Performance Conversations (TrakStar). Mission, Vision, Values (MVV) Excellence Awards. Safety Awards. Service Awards at 5, 10, 15, 20+ years of service. Biannual All-Employee BBQ Lunch. Annual Employee Pool Party. Retirement City matching to AZ State Retirement System & Long Term Disability (ASRS). Additional retirement solutions available through optional third-party on pre-tax basis, including457-deferred compensation and Roth IRA. Closing Date/Time: 5/30/2024 5:00 PM Arizona
City of San Rafael, CA
San Rafael, CA, United States
Permit Technician I/II Level I: $ 5,125 - $6,229 per month Level II: $5,637 - $6,852 per month (Appointment level will depend on experience and qualifications) Plus excellent benefits APPLICATION DEADLINE: Apply by Monday, February 12, 2024 at 5:00 p.m for first consideration. THE CITY is focused on enhancing our community members' quality of life through well-designed services and a positive workplace culture. San Rafael is the economic and cultural heart of Marin County, and its high quality of life is centered on its commercial districts, engaged neighborhoods, active lifestyle, and natural environment. San Rafael (population 62,000) is a full-service city with a city council/city manager form of government with 12 departments, more than 400 employees, and an annual budget of $172 million. The City's vision is to be a vibrant economic and cultural center reflective of its diversity. The City Council is engaged and seeks to strengthen the urban and commercial areas as well as sustain the beautiful natural environment. San Rafael's Organizational culture framework is an initiative called "Together San Rafael." City employees are our greatest asset, and we seek talented individuals with diverse backgrounds who are creative, curious, and excited about a challenge. We are a results-driven team focused on the needs of community members. The Together San Rafael initiative is focused on modernizing City services and increasing the engagement of employees. This initiative recognizes the interconnectedness of the customer and employee experience. THE POSITION: The Community Development Department is recruiting for one full-time Permit Technician. Appointment will be made at the appropriate level depending upon qualifications. Under general supervision, the Permit Technician will perform a variety of technical permitting and administrative support work associated with front counter, virtual counter, and other office tasks related to department operations. Permit Technician I: This is the journey-level class in the Permit Technician series. Employees at this level are not expected to perform with the same independence and judgment on matters allocated to the Permit Technician II. Since this class is typically used as a training class, employees may have only limited or no directly related work experience. Employees work under immediate supervision while learning job tasks. Permit Technician II : This is the journey-level class in the Permit Technician series. Employees at this level are expected to perform with more independence and receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and polices within the work unit. Depending on expertise and certifications, incumbents may performminor over-the-counter planning and building plan check reviews. Positions in this class are flexibly staffed and may be filled by advancement from the Permit Technician I class. This position performs the following essential job duties (including but not limited to): Reviews and intakes planning and building permit applications. Determines and collects fees for permits and other review and regulatory services. Routes all application submittals to the appropriate departments/agencies for processing. Maintains files for all applications after checking for general completeness and accuracy. Provides written and verbal information to the public regarding departmental policies and procedures pertaining to topics such as permits, building code requirements, zoning, application procedures, and current projects. Reads and interprets blueprints, maps, planning regulations, and a variety of other information while responding to general inquiries. Processes minor planning applications and reviews business licenses and building permits for compliance with zoning regulations. Provides public information in support of the building, planning, housing, and code enforcement programs. Enters invoices, prepares refunds, and reconciles web payments. Provides administrative support for public meetings, including preparation, distribution, and posting of agendas and minutes. Assists in setting up rooms and virtual webinars for department and/or public meetings. Operates a variety of office equipment and uses a variety of software programs, including word processing, spreadsheet, permit tracking software, digital archiving software, and visual presentation equipment as appropriate. Maintains and manages an inventory of forms, applications, and office supplies. Builds and maintains positive working relationships with co-workers, other City employees, the public using principles of good customer service. Performs a variety of other tasks related to office administration and permit services as assigned. To be eligible for this position, you must have knowledge of/ability to: Permit Technician I: Basic office and clerical procedures. Modern office methods, procedures, and computer equipment and various software applications. Simple accounting procedures. Basic applied mathematics. Communicate clearly and concisely, orally and in writing with the general public and customers involved with development and construction, particularly contractors, architects, developers, engineers, and property owners. Learn to read and interpret maps, construction drawings and blueprints. Learn and apply a variety of zoning, land use, planning, and building procedures, codes, and ordinances enforced by the City including the Uniform Building, Electrical, Plumbing, Mechanical Codes and zoning codes. Permit Technician II (in addition to the requirements for Permit Technician I): Basic knowledge of building, electrical, plumbing, and mechanical codes. Basic engineering concepts. Basic planning and land use concepts. Read and interpret maps, construction drawings, and blueprints. Interpret and apply a variety of zoning, land use, planning, and building procedures, codes, and ordinances enforced by the City, including the Uniform Building, Electrical, Plumbing, Mechanical Codes and zoning codes. Organize and maintain files. Operate a variety of office equipment. Quickly and accurately review plans for submittal requirements and calculate permit fees in accordance with established laws. Research and compile information requested. Prepare written zoning research letters and administrative land use entitlements. Research, compile, and analyze data for special projects and various reports. EDUCATION and/or EXPERIENCE (A typical way of gaining the knowledge, skill and ability outlined above is): Permit Technician I: Graduation from high school or equivalent. Two (2) years of experience in an office or customer service environment with direct contact with the general public. Permit Technician II: Graduation from high school or equivalent. Completion of two courses in building code, electrical code plumbing code, mechanical code, engineering, planning, or related field. One (1) year of experience equivalent to Permit Technician I in the City of San Rafael. CERTIFICATES/LICENSES/REGISTRATIONS: Possession of International Code Council (ICC) Permit Technician certification is desirable for Permit Technician I and II and is required for Permit Technician III. LANGUAGE/MATHEMATICAL/REASONING SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effective before groups of customers or employees of organization. Ability to speak Spanish is desirable but not required. Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must frequently lift and/or move up to 20 pounds for a distance of less than 50 feet. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Much of the work consists of entering data into and retrieving data from personal computers and terminals via keyboards and is performed while standing or sitting for extended periods of time with the ability to move about at will. WORK ENVIRONMENT: Incumbents within this classification are expected to be able to communicate orally, in person, online or via the telephone, with members of the general public, other City employees, or employees of outside companies and other agencies. Much of the work performed in a crowded and noisy office setting. APPLICATION AND SELECTION PROCESS: City of San Rafael application is required . Resumes do not substitute for the City application. Candidates should detail related education and experience on the application. The examination process may include the following application appraisal and oral board interview examination. The passing point for the oral board examination final score will be 70%. Prior to appointment candidate must mass a pre-employment physical, background check, driving record, and fingerprinting. To file an application, go to: www.calopps.org . Select "Member Agencies". Select "San Rafael". Follow this link to submit your application: https://www.calopps.org/san-rafael/job-20465009 . For more information about the City of San Rafael, go to: www.cityofsanrafael.org Reasonable Accommodation : The City of San Rafael will make reasonable accommodations in the exam process to accommodate disabled applicants. If you have a disability for which you require accommodation, please contact us at (415) 485-3474 before the test date. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. Such accommodation must be requested by the applicant. Job PDF: Permit Technician I-II Job Announcement.pdf Benefits The City of San Rafael offers an attractive compensation and benefits program. The salary range for this position is $5,125 - $6,852 per month DOQ/DOE and a competitive benefits program including: Retirement:The City is a part of the Marin County Employee Retirement Association (MCERA) plan, which offers reciprocity between agencies in CalPERS (this is part of the 37 Act County System): Classic Employees (Tier 2 - hired on or after 7/1/2011) - 2% @ at 55 formula, average of three years of compensation. PEPRA employees- (hired after 1/1/13 or with 6-month break in service) are eligible for a 2% at 62 formula, average of three highest years of compensation. Health Insurance:Full flex cafeteria plan which can be applied to a health plan or converted to cash (Employee Only - $853.34; Employee + 1 - $1,614.17; Employee + Family - $1,768.81; Waive Coverage $300.00) Life and Long-Term Disability Insurance:$5,000 basic and long-term disability is two-thirds of the salary up to $1,000 per month Dental Insurance:Fully paid premiums for employee and eligible dependents Vision Insurance:Fully paid premium for employee - employee responsible for dependent cost if enrolled Employee Assistance Program (EAP): Available to employee and family members 457 Deferred Comp: Employee optional participation 125 Plan: Employee optional participation Annual Leave:Vacation 10 days (1-3 years of service/6.25 hours earned per month); 12 days of Sick Leave per year; 12 holidays, 1 Floating Holiday. Gym Reimbursement: Employees eligible to receive up to $16.50 per month reimbursement for paid gym memberships Bilingual Pay: Eligible to receive $150 per month for certified fluency. Social Security: The City of San Rafael does not contribute to social security State Disability Insurance (SDI): Employee so participate in SDI and are eligible to receive SDI benefits Work Week: 37.5 hours per week/7.5 hours per day Recruitment Contact Contact phone: (415)485-3474 Contact email: rhonda.castellucci@cityofsanrafael.org Closing Date/Time: Until filled
Mar 07, 2024
Permit Technician I/II Level I: $ 5,125 - $6,229 per month Level II: $5,637 - $6,852 per month (Appointment level will depend on experience and qualifications) Plus excellent benefits APPLICATION DEADLINE: Apply by Monday, February 12, 2024 at 5:00 p.m for first consideration. THE CITY is focused on enhancing our community members' quality of life through well-designed services and a positive workplace culture. San Rafael is the economic and cultural heart of Marin County, and its high quality of life is centered on its commercial districts, engaged neighborhoods, active lifestyle, and natural environment. San Rafael (population 62,000) is a full-service city with a city council/city manager form of government with 12 departments, more than 400 employees, and an annual budget of $172 million. The City's vision is to be a vibrant economic and cultural center reflective of its diversity. The City Council is engaged and seeks to strengthen the urban and commercial areas as well as sustain the beautiful natural environment. San Rafael's Organizational culture framework is an initiative called "Together San Rafael." City employees are our greatest asset, and we seek talented individuals with diverse backgrounds who are creative, curious, and excited about a challenge. We are a results-driven team focused on the needs of community members. The Together San Rafael initiative is focused on modernizing City services and increasing the engagement of employees. This initiative recognizes the interconnectedness of the customer and employee experience. THE POSITION: The Community Development Department is recruiting for one full-time Permit Technician. Appointment will be made at the appropriate level depending upon qualifications. Under general supervision, the Permit Technician will perform a variety of technical permitting and administrative support work associated with front counter, virtual counter, and other office tasks related to department operations. Permit Technician I: This is the journey-level class in the Permit Technician series. Employees at this level are not expected to perform with the same independence and judgment on matters allocated to the Permit Technician II. Since this class is typically used as a training class, employees may have only limited or no directly related work experience. Employees work under immediate supervision while learning job tasks. Permit Technician II : This is the journey-level class in the Permit Technician series. Employees at this level are expected to perform with more independence and receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and polices within the work unit. Depending on expertise and certifications, incumbents may performminor over-the-counter planning and building plan check reviews. Positions in this class are flexibly staffed and may be filled by advancement from the Permit Technician I class. This position performs the following essential job duties (including but not limited to): Reviews and intakes planning and building permit applications. Determines and collects fees for permits and other review and regulatory services. Routes all application submittals to the appropriate departments/agencies for processing. Maintains files for all applications after checking for general completeness and accuracy. Provides written and verbal information to the public regarding departmental policies and procedures pertaining to topics such as permits, building code requirements, zoning, application procedures, and current projects. Reads and interprets blueprints, maps, planning regulations, and a variety of other information while responding to general inquiries. Processes minor planning applications and reviews business licenses and building permits for compliance with zoning regulations. Provides public information in support of the building, planning, housing, and code enforcement programs. Enters invoices, prepares refunds, and reconciles web payments. Provides administrative support for public meetings, including preparation, distribution, and posting of agendas and minutes. Assists in setting up rooms and virtual webinars for department and/or public meetings. Operates a variety of office equipment and uses a variety of software programs, including word processing, spreadsheet, permit tracking software, digital archiving software, and visual presentation equipment as appropriate. Maintains and manages an inventory of forms, applications, and office supplies. Builds and maintains positive working relationships with co-workers, other City employees, the public using principles of good customer service. Performs a variety of other tasks related to office administration and permit services as assigned. To be eligible for this position, you must have knowledge of/ability to: Permit Technician I: Basic office and clerical procedures. Modern office methods, procedures, and computer equipment and various software applications. Simple accounting procedures. Basic applied mathematics. Communicate clearly and concisely, orally and in writing with the general public and customers involved with development and construction, particularly contractors, architects, developers, engineers, and property owners. Learn to read and interpret maps, construction drawings and blueprints. Learn and apply a variety of zoning, land use, planning, and building procedures, codes, and ordinances enforced by the City including the Uniform Building, Electrical, Plumbing, Mechanical Codes and zoning codes. Permit Technician II (in addition to the requirements for Permit Technician I): Basic knowledge of building, electrical, plumbing, and mechanical codes. Basic engineering concepts. Basic planning and land use concepts. Read and interpret maps, construction drawings, and blueprints. Interpret and apply a variety of zoning, land use, planning, and building procedures, codes, and ordinances enforced by the City, including the Uniform Building, Electrical, Plumbing, Mechanical Codes and zoning codes. Organize and maintain files. Operate a variety of office equipment. Quickly and accurately review plans for submittal requirements and calculate permit fees in accordance with established laws. Research and compile information requested. Prepare written zoning research letters and administrative land use entitlements. Research, compile, and analyze data for special projects and various reports. EDUCATION and/or EXPERIENCE (A typical way of gaining the knowledge, skill and ability outlined above is): Permit Technician I: Graduation from high school or equivalent. Two (2) years of experience in an office or customer service environment with direct contact with the general public. Permit Technician II: Graduation from high school or equivalent. Completion of two courses in building code, electrical code plumbing code, mechanical code, engineering, planning, or related field. One (1) year of experience equivalent to Permit Technician I in the City of San Rafael. CERTIFICATES/LICENSES/REGISTRATIONS: Possession of International Code Council (ICC) Permit Technician certification is desirable for Permit Technician I and II and is required for Permit Technician III. LANGUAGE/MATHEMATICAL/REASONING SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effective before groups of customers or employees of organization. Ability to speak Spanish is desirable but not required. Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must frequently lift and/or move up to 20 pounds for a distance of less than 50 feet. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Much of the work consists of entering data into and retrieving data from personal computers and terminals via keyboards and is performed while standing or sitting for extended periods of time with the ability to move about at will. WORK ENVIRONMENT: Incumbents within this classification are expected to be able to communicate orally, in person, online or via the telephone, with members of the general public, other City employees, or employees of outside companies and other agencies. Much of the work performed in a crowded and noisy office setting. APPLICATION AND SELECTION PROCESS: City of San Rafael application is required . Resumes do not substitute for the City application. Candidates should detail related education and experience on the application. The examination process may include the following application appraisal and oral board interview examination. The passing point for the oral board examination final score will be 70%. Prior to appointment candidate must mass a pre-employment physical, background check, driving record, and fingerprinting. To file an application, go to: www.calopps.org . Select "Member Agencies". Select "San Rafael". Follow this link to submit your application: https://www.calopps.org/san-rafael/job-20465009 . For more information about the City of San Rafael, go to: www.cityofsanrafael.org Reasonable Accommodation : The City of San Rafael will make reasonable accommodations in the exam process to accommodate disabled applicants. If you have a disability for which you require accommodation, please contact us at (415) 485-3474 before the test date. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. Such accommodation must be requested by the applicant. Job PDF: Permit Technician I-II Job Announcement.pdf Benefits The City of San Rafael offers an attractive compensation and benefits program. The salary range for this position is $5,125 - $6,852 per month DOQ/DOE and a competitive benefits program including: Retirement:The City is a part of the Marin County Employee Retirement Association (MCERA) plan, which offers reciprocity between agencies in CalPERS (this is part of the 37 Act County System): Classic Employees (Tier 2 - hired on or after 7/1/2011) - 2% @ at 55 formula, average of three years of compensation. PEPRA employees- (hired after 1/1/13 or with 6-month break in service) are eligible for a 2% at 62 formula, average of three highest years of compensation. Health Insurance:Full flex cafeteria plan which can be applied to a health plan or converted to cash (Employee Only - $853.34; Employee + 1 - $1,614.17; Employee + Family - $1,768.81; Waive Coverage $300.00) Life and Long-Term Disability Insurance:$5,000 basic and long-term disability is two-thirds of the salary up to $1,000 per month Dental Insurance:Fully paid premiums for employee and eligible dependents Vision Insurance:Fully paid premium for employee - employee responsible for dependent cost if enrolled Employee Assistance Program (EAP): Available to employee and family members 457 Deferred Comp: Employee optional participation 125 Plan: Employee optional participation Annual Leave:Vacation 10 days (1-3 years of service/6.25 hours earned per month); 12 days of Sick Leave per year; 12 holidays, 1 Floating Holiday. Gym Reimbursement: Employees eligible to receive up to $16.50 per month reimbursement for paid gym memberships Bilingual Pay: Eligible to receive $150 per month for certified fluency. Social Security: The City of San Rafael does not contribute to social security State Disability Insurance (SDI): Employee so participate in SDI and are eligible to receive SDI benefits Work Week: 37.5 hours per week/7.5 hours per day Recruitment Contact Contact phone: (415)485-3474 Contact email: rhonda.castellucci@cityofsanrafael.org Closing Date/Time: Until filled
All current City of Sarasota employees must apply to job postings on the internal career site. Come work at a place where employees of the City serve with Excellence and Pride! Department: Information Technology Employee Type: Contract Time Type: Full time Salary Range: $27.4836 - $35.0416 Hourly / $57,165.89 - $72,886.53 Annually Job Posting Period: May 16, 2024 - May 31, 2024 12:00 A.M. Job Description: Overview Provide technical assistance, support and solutions to internal and external customers through the installation, deployment and utilization of computer systems and related technology. Essential Functions Provides technical hardware and software support to end users. Working knowledge in installing and maintaining PC hardware and software. Working knowledge in VOIP telephones, wireless systems, network security and backup techniques and websites Utilizes various communication and connectivity methods (RDP, Dameware, SSH, Telnet, telephone, IM, TXT etc.) Provides solutions to end user questions on the usage of hardware and software applications. Working knowledge in computer technology and equipment, application software and operating systems and bitlocker recovery using AD Provides patches and temporary fix support Provides administrative services for various software platforms (Exchange, SharePoint, SQL, Active Directory, etc.) Assembles computer components, CPU, RAM, Add in cards, Power supply, motherboards Knowledge of Office 365 Maintains image standards and upkeep of hardware as needed Installs and configures computer software Configures peripherals devices Strong customer service and communication skills Strong time management and organizational skills The intent of this class description is to provide a representative summary of the types of duties and responsibilities that would be required of classifications given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Incumbent may be required to perform job-related tasks other than those specifically presented in this job description. Minimum Qualifications High School Diploma or GED Two (2) years relevant experience in computer support; or the equivalent in education and training, which would provide the necessary knowledge, skills, and abilities CompTIA A+ certification, and Microsoft MCP certification required within 6 months Job Based Competencies Ability to investigate computer problem, conduct research, determine a course of corrective action and implement solution Assists with systems administration as directed by or under supervision Installs and maintains computer hardware components; implements and administers computer and network operating software Provides service desk and technical support to workers Enhances current systems as authorized when upgrades become available and according to system requirements Monitors hardware and software utilization: maintains inventory of computer hardware and software, telephone system, and provides in-house training personnel on system and general software use Ability to analyze technical problems and do abstract problem solving Ability to communicate technical and other data effectively and clearly, both orally and in writing, and to prepare and present succinct, coherent and technically accurate reports. Ability to establish and maintain effective working relationships within the department, other City departments, officials and the general public Provides technical assistance in preparation of various reports and maintenance of system documentation: recommends hardware and software replacement and/or upgrades as needed Ability to process information logically (critical thinking) and solve problems Ability to effectively communicate in oral and written form Maintains knowledge of current technology; assists user departments in defining their computer and software-related needs Ability to be an effective team member Ability to multi-task and balance the demands of multiple projects Responsibility Under the direction of and responsible to the Department Head or designated representative. Generally, there is no supervision exercised, although may serve as a member of project team(s). Physical Requirements This is light to moderate work requiring the exertion of 40 pounds of force occasionally and up to 10 pounds of force frequently. The work requires visual acuity to operate computer equipment and for reviewing, checking, preparing and maintaining written and computer files. Manual dexterity is required operate standard office, data entry, word processing and other computer equipment. Incumbent is required to have sufficient hearing ability to perceive information at normal spoken word levels. Public Contact Routine direct personal contact with all levels of the organization. May occasionally have direct personal contact with vendors and constituents. As such, may represent one of the many public faces of the Information Technology Department. A customer centric attitude through courteous and professional conduct is essential. Retirement Benefit The City of Sarasota made the transition to become a Florida Retirement System (FRS) employer effective December 1, 2021. To learn more about what this benefit may mean for you, please visit MyFrs.com. Please note that if you are hired to work for the City of Sarasota as an FRS employer, you will be asked to complete a form to certify your FRS status, as there may be an impact to any FRS benefit you are already receiving. NOTE: The City of Sarasota is an Equal Employment Opportunity , Veteran, E-Verify and Drug Free Workplace employer. Click to view a copy of the City's Veterans Recruitment Plan . I f you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Jake Brown our ADA Coordinator. Jake can be reached via email at Jake.Brown@sarasotafl.gov or via phone at 941-263-6299. F or questions pertaining to general employment or job application status, please call 941-263-6476, or email HR@sarasotafl.gov
May 17, 2024
Full Time
All current City of Sarasota employees must apply to job postings on the internal career site. Come work at a place where employees of the City serve with Excellence and Pride! Department: Information Technology Employee Type: Contract Time Type: Full time Salary Range: $27.4836 - $35.0416 Hourly / $57,165.89 - $72,886.53 Annually Job Posting Period: May 16, 2024 - May 31, 2024 12:00 A.M. Job Description: Overview Provide technical assistance, support and solutions to internal and external customers through the installation, deployment and utilization of computer systems and related technology. Essential Functions Provides technical hardware and software support to end users. Working knowledge in installing and maintaining PC hardware and software. Working knowledge in VOIP telephones, wireless systems, network security and backup techniques and websites Utilizes various communication and connectivity methods (RDP, Dameware, SSH, Telnet, telephone, IM, TXT etc.) Provides solutions to end user questions on the usage of hardware and software applications. Working knowledge in computer technology and equipment, application software and operating systems and bitlocker recovery using AD Provides patches and temporary fix support Provides administrative services for various software platforms (Exchange, SharePoint, SQL, Active Directory, etc.) Assembles computer components, CPU, RAM, Add in cards, Power supply, motherboards Knowledge of Office 365 Maintains image standards and upkeep of hardware as needed Installs and configures computer software Configures peripherals devices Strong customer service and communication skills Strong time management and organizational skills The intent of this class description is to provide a representative summary of the types of duties and responsibilities that would be required of classifications given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Incumbent may be required to perform job-related tasks other than those specifically presented in this job description. Minimum Qualifications High School Diploma or GED Two (2) years relevant experience in computer support; or the equivalent in education and training, which would provide the necessary knowledge, skills, and abilities CompTIA A+ certification, and Microsoft MCP certification required within 6 months Job Based Competencies Ability to investigate computer problem, conduct research, determine a course of corrective action and implement solution Assists with systems administration as directed by or under supervision Installs and maintains computer hardware components; implements and administers computer and network operating software Provides service desk and technical support to workers Enhances current systems as authorized when upgrades become available and according to system requirements Monitors hardware and software utilization: maintains inventory of computer hardware and software, telephone system, and provides in-house training personnel on system and general software use Ability to analyze technical problems and do abstract problem solving Ability to communicate technical and other data effectively and clearly, both orally and in writing, and to prepare and present succinct, coherent and technically accurate reports. Ability to establish and maintain effective working relationships within the department, other City departments, officials and the general public Provides technical assistance in preparation of various reports and maintenance of system documentation: recommends hardware and software replacement and/or upgrades as needed Ability to process information logically (critical thinking) and solve problems Ability to effectively communicate in oral and written form Maintains knowledge of current technology; assists user departments in defining their computer and software-related needs Ability to be an effective team member Ability to multi-task and balance the demands of multiple projects Responsibility Under the direction of and responsible to the Department Head or designated representative. Generally, there is no supervision exercised, although may serve as a member of project team(s). Physical Requirements This is light to moderate work requiring the exertion of 40 pounds of force occasionally and up to 10 pounds of force frequently. The work requires visual acuity to operate computer equipment and for reviewing, checking, preparing and maintaining written and computer files. Manual dexterity is required operate standard office, data entry, word processing and other computer equipment. Incumbent is required to have sufficient hearing ability to perceive information at normal spoken word levels. Public Contact Routine direct personal contact with all levels of the organization. May occasionally have direct personal contact with vendors and constituents. As such, may represent one of the many public faces of the Information Technology Department. A customer centric attitude through courteous and professional conduct is essential. Retirement Benefit The City of Sarasota made the transition to become a Florida Retirement System (FRS) employer effective December 1, 2021. To learn more about what this benefit may mean for you, please visit MyFrs.com. Please note that if you are hired to work for the City of Sarasota as an FRS employer, you will be asked to complete a form to certify your FRS status, as there may be an impact to any FRS benefit you are already receiving. NOTE: The City of Sarasota is an Equal Employment Opportunity , Veteran, E-Verify and Drug Free Workplace employer. Click to view a copy of the City's Veterans Recruitment Plan . I f you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Jake Brown our ADA Coordinator. Jake can be reached via email at Jake.Brown@sarasotafl.gov or via phone at 941-263-6299. F or questions pertaining to general employment or job application status, please call 941-263-6476, or email HR@sarasotafl.gov
Sonoma County, CA
Santa Rosa, California, United States
Position Information Grow your Registered Environmental Health Specialist (REHS) career with the County of Sonoma. Starting salary up to $52.26/hour ($109,072/year) and a competitive total compensation package!* PLUS a $15,000 Signing Bonus! ^* Permit Sonoma is currently recruiting for Land Use Environmental Health Specialist positions at either the I, II, or Senior level. If you are interested in applying at the other level of this opportunity, you must apply to the separate concurrent recruitments being conducted for those levels. Please note that the State of California Department of Public Health oversees the REHS process for this position. Applicants without REHS certification will not be considered qualified for this position. For additional information regarding how to meet State requirements, including how out-of-state equivalency determinations are made, please visit the California Department of Public Health's website . Join Our Team Permit Sonoma is the County's "one-stop shop" for all land use planning and development activities. Virtually any land development or construction that takes place in the unincorporated area of Sonoma County (outside the city limits of the nine cities) is reviewed, permitted, and inspected by Permit Sonoma. Our mission is to serve the people of Sonoma County by providing a customer-focused process to balance environmental protection and sustainable development. We balance our mission with effective resource stewardship and the development and maintenance of standards and practices that protect the public's health and safety. Qualified candidates mus t be certified by the State of California as a REHS per California Health and Safety Code Sections 106600-106735. Additionally, the ideal candidates will possess: Land-use development training and experience, particularly with wells and/or septic systems A high level of professionalism, and excellent customer service skills Good judgment and the ability to make sound decisions, particularly in compliance situations The ability to work independently and in a team environment Proficiency in Microsoft Office and Adobe Pro A desire to work in a fast-paced environment and the ability to effectively address competing priorities Due to the nature of the inspection work that the Land Use Environmental Health Specialists perform, incumbents are required to work indoors, in an office setting, and outdoors. They drive across the County in assigned County vehicles on dirt roads, pavements, and in various weather conditions. As these positions conduct site inspections in the unincorporated areas of Sonoma County, incumbents may be exposed to natural hazards such as poison oak, ticks, and other wildlife. If you enjoy a mixture of office and outdoor work and are comfortable working in hiking boots, bring your REHS skills and positive attitude to Permit Sonoma! What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range With time and good performance - The opportunity for advancement to the II level Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $850 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education ^Hiring Incentives Permit Sonoma is currently offering a $15,000 signing bonus paid over three installments during the first two years of service. Living in Sonoma Count y The County of Sonoma is the place to live, grow, and build your career legacy. When you join the County of Sonoma, you'll have the freedom to explore the beauty of our county - its picturesque coastline, majestic redwoods, historic towns, fine dining, award-winning wineries, and a wide variety of entertainment and cultural activities. For additional information about the beauty of our community and the valuable services and support that the County provides our communities, please visit sonomacounty.ca.gov and sonomacountyconnections.org . *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Engineers and Scientists of California, Local 20 Memorandum Of Understanding (ESC MOU) and our Employee Benefits Directory Permit Sonoma is currently recruiting to fill a Land Use Environmental Health Specialist position at either the I, II, or Senior levels. This Land Use Environmental Health Specialist I employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. The Civil Service title of the position is Environmental Health Specialist I. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education, training, and experience that would provide an opportunity to acquire the knowledge and abilities stated herein. Normally, this would include graduation from an accredited college or university with a degree in environmental health science, biology, chemistry, physics, microbiology, or related subjects, as required by state law, and one year of trainee level experience in the field of environmental health and safety regulation and enforcement, OR graduation from an accredited California university program that meets the requirements of the California Health and Safety Code, Section 106635 (V). License: Possession of a valid certificate of registration as an Environmental Health Specialist as required by the State of California's Health and Safety Code. Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required, depending upon assignment, to perform the essential job functions of the position. Knowledge, Skills, and Abilities Working knowledge of: sanitation science, requirements and procedures and the methods and procedures used in inspecting, investigating and correcting unsanitary conditions; federal, state and local laws and regulations governing environmental health and safety; principles and practices of public health; environmental research and statistical methods; methods of gathering and analyzing data; basic building construction materials and principles relating to environmental health requirements; principles of general chemistry, physics, microbiology and biology. Ability to: plan, organize and carry out research, analyze, and evaluate data and make recommendations based on findings; detect unsanitary conditions and public health hazards and secure correction through education, voluntary compliance, or legal enforcement; prepare comprehensive reports; communicate verbal and written ideas clearly and logically; establish and maintain effective relationships with staff, other governmental officials and the general public. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be used in assessing minimum qualifications. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: CA HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution towards the premium (the contribution amount varies by bargaining unit.For specific details, please refer to the applicable MOU).A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
May 18, 2024
Full Time
Position Information Grow your Registered Environmental Health Specialist (REHS) career with the County of Sonoma. Starting salary up to $52.26/hour ($109,072/year) and a competitive total compensation package!* PLUS a $15,000 Signing Bonus! ^* Permit Sonoma is currently recruiting for Land Use Environmental Health Specialist positions at either the I, II, or Senior level. If you are interested in applying at the other level of this opportunity, you must apply to the separate concurrent recruitments being conducted for those levels. Please note that the State of California Department of Public Health oversees the REHS process for this position. Applicants without REHS certification will not be considered qualified for this position. For additional information regarding how to meet State requirements, including how out-of-state equivalency determinations are made, please visit the California Department of Public Health's website . Join Our Team Permit Sonoma is the County's "one-stop shop" for all land use planning and development activities. Virtually any land development or construction that takes place in the unincorporated area of Sonoma County (outside the city limits of the nine cities) is reviewed, permitted, and inspected by Permit Sonoma. Our mission is to serve the people of Sonoma County by providing a customer-focused process to balance environmental protection and sustainable development. We balance our mission with effective resource stewardship and the development and maintenance of standards and practices that protect the public's health and safety. Qualified candidates mus t be certified by the State of California as a REHS per California Health and Safety Code Sections 106600-106735. Additionally, the ideal candidates will possess: Land-use development training and experience, particularly with wells and/or septic systems A high level of professionalism, and excellent customer service skills Good judgment and the ability to make sound decisions, particularly in compliance situations The ability to work independently and in a team environment Proficiency in Microsoft Office and Adobe Pro A desire to work in a fast-paced environment and the ability to effectively address competing priorities Due to the nature of the inspection work that the Land Use Environmental Health Specialists perform, incumbents are required to work indoors, in an office setting, and outdoors. They drive across the County in assigned County vehicles on dirt roads, pavements, and in various weather conditions. As these positions conduct site inspections in the unincorporated areas of Sonoma County, incumbents may be exposed to natural hazards such as poison oak, ticks, and other wildlife. If you enjoy a mixture of office and outdoor work and are comfortable working in hiking boots, bring your REHS skills and positive attitude to Permit Sonoma! What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range With time and good performance - The opportunity for advancement to the II level Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $850 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education ^Hiring Incentives Permit Sonoma is currently offering a $15,000 signing bonus paid over three installments during the first two years of service. Living in Sonoma Count y The County of Sonoma is the place to live, grow, and build your career legacy. When you join the County of Sonoma, you'll have the freedom to explore the beauty of our county - its picturesque coastline, majestic redwoods, historic towns, fine dining, award-winning wineries, and a wide variety of entertainment and cultural activities. For additional information about the beauty of our community and the valuable services and support that the County provides our communities, please visit sonomacounty.ca.gov and sonomacountyconnections.org . *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Engineers and Scientists of California, Local 20 Memorandum Of Understanding (ESC MOU) and our Employee Benefits Directory Permit Sonoma is currently recruiting to fill a Land Use Environmental Health Specialist position at either the I, II, or Senior levels. This Land Use Environmental Health Specialist I employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. The Civil Service title of the position is Environmental Health Specialist I. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education, training, and experience that would provide an opportunity to acquire the knowledge and abilities stated herein. Normally, this would include graduation from an accredited college or university with a degree in environmental health science, biology, chemistry, physics, microbiology, or related subjects, as required by state law, and one year of trainee level experience in the field of environmental health and safety regulation and enforcement, OR graduation from an accredited California university program that meets the requirements of the California Health and Safety Code, Section 106635 (V). License: Possession of a valid certificate of registration as an Environmental Health Specialist as required by the State of California's Health and Safety Code. Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required, depending upon assignment, to perform the essential job functions of the position. Knowledge, Skills, and Abilities Working knowledge of: sanitation science, requirements and procedures and the methods and procedures used in inspecting, investigating and correcting unsanitary conditions; federal, state and local laws and regulations governing environmental health and safety; principles and practices of public health; environmental research and statistical methods; methods of gathering and analyzing data; basic building construction materials and principles relating to environmental health requirements; principles of general chemistry, physics, microbiology and biology. Ability to: plan, organize and carry out research, analyze, and evaluate data and make recommendations based on findings; detect unsanitary conditions and public health hazards and secure correction through education, voluntary compliance, or legal enforcement; prepare comprehensive reports; communicate verbal and written ideas clearly and logically; establish and maintain effective relationships with staff, other governmental officials and the general public. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be used in assessing minimum qualifications. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: CA HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution towards the premium (the contribution amount varies by bargaining unit.For specific details, please refer to the applicable MOU).A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
STATE CENTER COMMUNITY COLLEGE DISTRICT
Fresno, California, United States
General Purpose Under general supervision, performs?general clerical support work including data entry, filing, maintaining physical and electronic records, front counter support and answering phones to support student enrollment, registration and access to records; and performs related duties as assigned. Essential Duties & Responsibilities The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Performs general front counter and web-room admissions and records duties; answers questions from and assists current, returning and prospective students with registering, adding or dropping courses, payments and access to official records; distributes and accepts and reviews for completeness and accuracy various forms and petitions; provides information and may verify student eligibility for particular programs, classes or early enrollment; responds to questions and complaints. Receives and inputs a variety of student information into computer systems; researches information in computer systems; assists with the preparation of forms and documentation; verifies accuracy of information with third parties. Uses a computer and phone system to respond to phone, email and web-based inquiries, explains requirements and deadlines and provides informational services; downloads documentation and enters student data into databases and student records. Prepares and compiles packets of materials; receives, opens, sorts and distributes office mail; prepares regular and bulk mailings; scans or copies various documents and materials; duplicates, assembles and distributes packets. Maintains a variety of standard office and specialized records and files; creates and maintains spreadsheets and databases to track petitions, files, activities and services. Files and maintains student supporting documentation, ensuring the confidentiality of all student documents and records in accordance with the Family Educational Rights and Privacy Act and established District policies and procedures. Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District. OTHER DUTIES Provides referrals to on campus and community programs and services. Provides backup for other departments or division office administrative support staff. Assists with the preparation of rosters and grades for review and upload into student records; assists with the logging and entry of external transcripts. May provide work guidance to student workers and seasonal staff. Performs related duties as assigned. Employment Standards / Minimum Qualifications KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: Standard office practices and procedures, including recordkeeping and filing. Customer service practices and telephone etiquette. Correct English usage, including spelling, grammar and punctuation. Basic policy, procedures, goals and objectives of a college admissions and records department. The Family Educational Rights and Privacy Act and other District, state and federal laws, rules, regulations and policies governing student admissions and records. Safety policies and safe work practices applicable to the assignment. Uses and operations of scanners, phone systems, computers, standard business software, and database and spreadsheet applications. Skills and Abilities to: Provide customer service in person and over the phone, sometimes to confrontational individuals. Learn, interpret, explain and apply District, departmental and administrative policies, procedures and practices. Learn and apply the operations and processes of District systems and applications used in the admissions and records function. Prepare clear and accurate spreadsheets, data entries and files at an acceptable speed. Determine work priorities during peak workload periods, using sound judgment in the application of policies, rules, regulations and standard operating procedures. Organize and maintain physical and electronic files. Make mathematical calculations. Maintain confidentiality of District and student files and records. Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices. Communicate effectively, both orally and in writing. Understand and follow written and oral instructions. Operate a computer and use standard business software. Type accurately at a speed necessary to meet the requirements of the position. Exercise tact and diplomacy in dealing with sensitive, complex and confidential student situations. Establish and maintain effective working relationships with all those encountered in the course of work. EDUCATION AND EXPERIENCE Graduation from high school or GED equivalent and at least six months of clerical or customer service experience in an office environment involving the use of automated recordkeeping and processing systems; or an equivalent combination of training and experience. LICENSES, CERTIFICATES AND OTHER REQUIREMENTS: Certain assignments may require a valid California driver's license and the ability to maintain insurability under the District's vehicle insurance program. PHYSICAL AND MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; and reach with hands and arms.?Employees are frequently required to walk, and to stand for long periods at a time; and lift up to 10 pounds and occasionally up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.? Mental Demands While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks; work with frequent interruptions; work under intensive deadlines; and interact with District managers, staff, the public and others encountered in the course of work. WORKING ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees work under typical office conditions subject to frequent public contact and interruption; and intermittent exposure to individuals acting in a disagreeable fashion. The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime. Assessment Process Only the most qualified applicants will be invited to interview for the assignment. Full-time permanent positions provide an attractive benefit package which includes health, dental and vision coverage for the employee and eligible dependents, as well as life insurance and disability coverage for employees.Part-time positions are paid hourly, with limited benefits. For a detailed list of benefits, visit our benefits page .
Apr 02, 2024
Temporary
General Purpose Under general supervision, performs?general clerical support work including data entry, filing, maintaining physical and electronic records, front counter support and answering phones to support student enrollment, registration and access to records; and performs related duties as assigned. Essential Duties & Responsibilities The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Performs general front counter and web-room admissions and records duties; answers questions from and assists current, returning and prospective students with registering, adding or dropping courses, payments and access to official records; distributes and accepts and reviews for completeness and accuracy various forms and petitions; provides information and may verify student eligibility for particular programs, classes or early enrollment; responds to questions and complaints. Receives and inputs a variety of student information into computer systems; researches information in computer systems; assists with the preparation of forms and documentation; verifies accuracy of information with third parties. Uses a computer and phone system to respond to phone, email and web-based inquiries, explains requirements and deadlines and provides informational services; downloads documentation and enters student data into databases and student records. Prepares and compiles packets of materials; receives, opens, sorts and distributes office mail; prepares regular and bulk mailings; scans or copies various documents and materials; duplicates, assembles and distributes packets. Maintains a variety of standard office and specialized records and files; creates and maintains spreadsheets and databases to track petitions, files, activities and services. Files and maintains student supporting documentation, ensuring the confidentiality of all student documents and records in accordance with the Family Educational Rights and Privacy Act and established District policies and procedures. Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District. OTHER DUTIES Provides referrals to on campus and community programs and services. Provides backup for other departments or division office administrative support staff. Assists with the preparation of rosters and grades for review and upload into student records; assists with the logging and entry of external transcripts. May provide work guidance to student workers and seasonal staff. Performs related duties as assigned. Employment Standards / Minimum Qualifications KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: Standard office practices and procedures, including recordkeeping and filing. Customer service practices and telephone etiquette. Correct English usage, including spelling, grammar and punctuation. Basic policy, procedures, goals and objectives of a college admissions and records department. The Family Educational Rights and Privacy Act and other District, state and federal laws, rules, regulations and policies governing student admissions and records. Safety policies and safe work practices applicable to the assignment. Uses and operations of scanners, phone systems, computers, standard business software, and database and spreadsheet applications. Skills and Abilities to: Provide customer service in person and over the phone, sometimes to confrontational individuals. Learn, interpret, explain and apply District, departmental and administrative policies, procedures and practices. Learn and apply the operations and processes of District systems and applications used in the admissions and records function. Prepare clear and accurate spreadsheets, data entries and files at an acceptable speed. Determine work priorities during peak workload periods, using sound judgment in the application of policies, rules, regulations and standard operating procedures. Organize and maintain physical and electronic files. Make mathematical calculations. Maintain confidentiality of District and student files and records. Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices. Communicate effectively, both orally and in writing. Understand and follow written and oral instructions. Operate a computer and use standard business software. Type accurately at a speed necessary to meet the requirements of the position. Exercise tact and diplomacy in dealing with sensitive, complex and confidential student situations. Establish and maintain effective working relationships with all those encountered in the course of work. EDUCATION AND EXPERIENCE Graduation from high school or GED equivalent and at least six months of clerical or customer service experience in an office environment involving the use of automated recordkeeping and processing systems; or an equivalent combination of training and experience. LICENSES, CERTIFICATES AND OTHER REQUIREMENTS: Certain assignments may require a valid California driver's license and the ability to maintain insurability under the District's vehicle insurance program. PHYSICAL AND MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; and reach with hands and arms.?Employees are frequently required to walk, and to stand for long periods at a time; and lift up to 10 pounds and occasionally up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.? Mental Demands While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks; work with frequent interruptions; work under intensive deadlines; and interact with District managers, staff, the public and others encountered in the course of work. WORKING ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees work under typical office conditions subject to frequent public contact and interruption; and intermittent exposure to individuals acting in a disagreeable fashion. The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime. Assessment Process Only the most qualified applicants will be invited to interview for the assignment. Full-time permanent positions provide an attractive benefit package which includes health, dental and vision coverage for the employee and eligible dependents, as well as life insurance and disability coverage for employees.Part-time positions are paid hourly, with limited benefits. For a detailed list of benefits, visit our benefits page .
CITY OF BAKERSFIELD, CA
Bakersfield, California, United States
Description SALARY Clerk Typist I - $17.24 - $20.96/ Hour Clerk Typist II -$19.45 - $23.65/ Hour Please note: An additional salary increase of 5% will be effective 7/1/24 Clerk Typist I: Under immediate supervision, performs routine and repetitive typing and clerical duties; and performs other work as required. Clerk Typist II: Under general supervision, performs general typing and a variety of moderately difficult clerical work; and performs other work as required. Representative Duties Clerk Typist I - Types letters, reports, case records, invoices, requisitions, and other material from copy or draft; may type from machine transcription; sorts and files papers, bills, receipts, and a variety of documents; searches files for specified information; receives and routes correspondence; receives the public and provides routine factual information; Clerk Typist II - Prepares and types agendas, reports, and similar documents for departmental purposes; maintains ledger records of departmental credits, provides procedural and specific information on unit work cases or assignments; directs calls to department units; issues permits and licenses. For full job descriptions click here : Clerk Typist I and Clerk Typist II Minimum Qualifications Applications will be accepted only from those applicants who clearly and completely demonstrate on the COMPLETED City Application, Supplemental Questionnaire, Resume, and Typing Certificate that they have: Clerk Typist I: Graduated from high school or attained a satisfactory score on a G.E.D. test, OR An equivalent combination of training and experience which provides the capabilities to perform the described duties. Clerk Typist II: In addition to the above, experience in responsible and varied clerical and typing work Highly Desirables: Customer Service Experience Program Coordination Experience Experience with Microsoft Word and Excel CERTIFICATE REQUIREMENT: Applicants MUST submit a copy of a current typing certificate dated within the last two years of the filing deadline certifying 40 NET WORDS PER MINUTE. Note: We WILL accept typing certificates obtained on-line. Click here for typing certificate locations. OTHER MINIMUM QUALIFICATIONS : Full job description linked above. Examination (Weighted: 100%) June 25 & 26, 2024 (Tentative) An appraisal will be made of applicant's education, training, experience, communication skills, and personal qualifications. A minimum passing score of 70% is required. ***NOTE: Admission to the Examination may be limited to those applicants who demonstrate the best combination of qualifications. Applicants possessing the minimum qualifications are not guaranteed admittance to the Examination. Employment applications must be properly COMPLETED in accordance with instructions on face of application form. All pertinent information needed to determine that the applicant meets the minimum qualifications MUST BE SHOWN on the City Application, Supplemental Questionnaire, Resume, and Typing Certificate, otherwise, the application may be rejected. Resumes will not be accepted in lieu of COMPLETED application***. Full Summary of Benefits by Bargaining Unit: Blue & White Miscellaneous Unit Fire Safety Unit Police Safety Unit General Supervisory & Management Unit (coming soon) VACATION: Accrual rate is determined by bargaining unit. 1-4 years of service: 10 days per year. 5-13 years of service: 15 days per year. 14+ years of service: 20 days per year. VACATION - FIRE SAFETY SHIFT PERSONNEL ONLY: 1-4 years of service: 4.68 (24-hr. duty shifts) 5-15 years of service: 7.02 (24-hr. duty shifts) 16+ years of service: 9.36 (24-hr. duty shifts) HOLIDAYS: 13 paid holidays per year. SICK LEAVE: Earned at the rate of one working day per month of service to a maximum of 120 days; portions therafter may be convertible. ADMINISTRATIVE LEAVE: 10 days per year for General Supervisory and Management employees. INSURANCE: The City and the employee share contributions for premiums for health insurance coverage. The City provides life insurance benefits based on bargaining unit. Visit the City's Employee Benefit website for detailed information (rates and plan information). RETIREMENT: Benefits are provided by the City's participation in the Public Employee's Retirement System (PERS). 2% @ 62 for new hire Miscellaneous and 2.7% @ 57 for Safety (Fire & Police). Visit the City's Retirement websitefor additional information. Closing Date/Time: 6/7/2024 1:00 PM Pacific
May 25, 2024
Full Time
Description SALARY Clerk Typist I - $17.24 - $20.96/ Hour Clerk Typist II -$19.45 - $23.65/ Hour Please note: An additional salary increase of 5% will be effective 7/1/24 Clerk Typist I: Under immediate supervision, performs routine and repetitive typing and clerical duties; and performs other work as required. Clerk Typist II: Under general supervision, performs general typing and a variety of moderately difficult clerical work; and performs other work as required. Representative Duties Clerk Typist I - Types letters, reports, case records, invoices, requisitions, and other material from copy or draft; may type from machine transcription; sorts and files papers, bills, receipts, and a variety of documents; searches files for specified information; receives and routes correspondence; receives the public and provides routine factual information; Clerk Typist II - Prepares and types agendas, reports, and similar documents for departmental purposes; maintains ledger records of departmental credits, provides procedural and specific information on unit work cases or assignments; directs calls to department units; issues permits and licenses. For full job descriptions click here : Clerk Typist I and Clerk Typist II Minimum Qualifications Applications will be accepted only from those applicants who clearly and completely demonstrate on the COMPLETED City Application, Supplemental Questionnaire, Resume, and Typing Certificate that they have: Clerk Typist I: Graduated from high school or attained a satisfactory score on a G.E.D. test, OR An equivalent combination of training and experience which provides the capabilities to perform the described duties. Clerk Typist II: In addition to the above, experience in responsible and varied clerical and typing work Highly Desirables: Customer Service Experience Program Coordination Experience Experience with Microsoft Word and Excel CERTIFICATE REQUIREMENT: Applicants MUST submit a copy of a current typing certificate dated within the last two years of the filing deadline certifying 40 NET WORDS PER MINUTE. Note: We WILL accept typing certificates obtained on-line. Click here for typing certificate locations. OTHER MINIMUM QUALIFICATIONS : Full job description linked above. Examination (Weighted: 100%) June 25 & 26, 2024 (Tentative) An appraisal will be made of applicant's education, training, experience, communication skills, and personal qualifications. A minimum passing score of 70% is required. ***NOTE: Admission to the Examination may be limited to those applicants who demonstrate the best combination of qualifications. Applicants possessing the minimum qualifications are not guaranteed admittance to the Examination. Employment applications must be properly COMPLETED in accordance with instructions on face of application form. All pertinent information needed to determine that the applicant meets the minimum qualifications MUST BE SHOWN on the City Application, Supplemental Questionnaire, Resume, and Typing Certificate, otherwise, the application may be rejected. Resumes will not be accepted in lieu of COMPLETED application***. Full Summary of Benefits by Bargaining Unit: Blue & White Miscellaneous Unit Fire Safety Unit Police Safety Unit General Supervisory & Management Unit (coming soon) VACATION: Accrual rate is determined by bargaining unit. 1-4 years of service: 10 days per year. 5-13 years of service: 15 days per year. 14+ years of service: 20 days per year. VACATION - FIRE SAFETY SHIFT PERSONNEL ONLY: 1-4 years of service: 4.68 (24-hr. duty shifts) 5-15 years of service: 7.02 (24-hr. duty shifts) 16+ years of service: 9.36 (24-hr. duty shifts) HOLIDAYS: 13 paid holidays per year. SICK LEAVE: Earned at the rate of one working day per month of service to a maximum of 120 days; portions therafter may be convertible. ADMINISTRATIVE LEAVE: 10 days per year for General Supervisory and Management employees. INSURANCE: The City and the employee share contributions for premiums for health insurance coverage. The City provides life insurance benefits based on bargaining unit. Visit the City's Employee Benefit website for detailed information (rates and plan information). RETIREMENT: Benefits are provided by the City's participation in the Public Employee's Retirement System (PERS). 2% @ 62 for new hire Miscellaneous and 2.7% @ 57 for Safety (Fire & Police). Visit the City's Retirement websitefor additional information. Closing Date/Time: 6/7/2024 1:00 PM Pacific
CALAVERAS COUNTY, CA
San Andreas, California, United States
Position Description This position will work: Monday - Friday | 12:00 noon - 4:30 pm Interviews to be held Tuesday, June 4th County Fiscal Assistant I: $21.99 - $26.76 County Fiscal Assistant II: $25.27 - $30.71 DEFINITION: Under immediate or general supervision of the Auditor Controller or designee, performs a variety of routine to complex fiscal, financial, statistical, and accounting support duties in the preparation, processing, and maintenance of fiscal and accounting records and transactions; produces, balances, and maintains both manual and computerized accounting and financial records; receives, documents, and deposits payments made; performs general office support duties; and performs related duties as assigned. CLASS CHARACTERISTICS: Fiscal Assistant I: This is the entry-level classification in the fiscal support series. Initially under close supervision, incumbents learn and perform routing fiscal support duties related to the preparation, processing, and maintenance of statistical, financial, billing, and related records. As experience is gained, assignments become more varied, complex, and difficult and close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions at the II-level, but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Fiscal Assistant II: This is the fully qualified journey-level classification in the fiscal support series. Positions at this level are distinguished from the I-level by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Incumbents may assume specialized responsibility. All positions require the ability to understand and apply fundamental fiscal, financial, statistical and accounting concepts and terminology. This classification series is distinguished from the Accountant Auditor I in that the latter provides technical and functional direction to lower-level support staff and in responsible for the more complex accounting work. Positions in the Fiscal Assistant class series is flexibly staffed and positions at the II-level are generally filled by advancements from the I-level, after gaining the knowledge, skill, and experience which meet the qualifications of the higher class and after demonstrating the ability to perform the work of the higher-level. Example of Duties Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Performs a variety of routing to complex fiscal support duties related to accounts receivable, accounts payable, and/or department-specific technical account duties, including posting, balancing, adjusting, and maintaining manual and computerized account and financial records according to established policies and procedures. Assists customers, departments, and employees by providing answers and information regarding specific account information, discrepancies, general accounting procedures, and/or department specific issues and problems; researches issues regarding specific transactions; and, updates related files and departments on action items. Maintains accounting and financial and statistical records and prepares periodic or special reports; may maintain records and files specific to department. Processes centralized payroll records and documentation; may assist in processing payments to various carriers, deferred compensation, and other employee benefit providers. Computes, collects, processes, balances, and deposits various fees and payments and maintains cash balance worksheets. Enters and retrieves data from databases, desktops, and on-line computer-based systems; uses such technologies to produce standard reports; operates standard and department specific office equipment. May assist with departmental payroll record/keeping, expense allocations, cost accounting, implementation of internal financial controls, and budget preparation. Performs a variety of general office support duties such as typing, proofreading, filing, and answering the telephone. Performs other related duties as assigned. Minimum Qualifications Knowledge of: Terminology and practices of financial and account document processing and record- Keeping; including accounts receivable, accounts payable, payroll; business arithmetic and basic financial and statistical techniques, basic recordkeeping principles and procedures, County and department policies and procedures, Laws, codes, and regulations governing fiscal operations of the departments; general government and county specific accounting and procurement methods; fostering effective team interaction to ensure teamwork is conducted smoothly, techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and county staff. Ability to: Understand, interpret and apply all pertinent laws, codes, regulations, policies and procedures, and standards; perform technical, specialized, complex and/or difficult accounting, financial and/or budgetary support work; prepare a variety of complex financial, accounting and statistical reports, journals and ledgers; audit and reconcile financial, accounting and budgetary documents and records; establish and maintain a variety of filing, record -keeping, and tracking systems; conduct accounting, financial and budgetary research; make accurate mathematical, financial and statistical calculations; organize work, set priorities, meet critical deadlines and follow up on assignments with a minimum of direction; operate modern office equipment including computer equipment and specialized software applications programs; use English effectively to communicate in person, over the telephone, and in writing; use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations; establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Education, Training, and Experience : Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Fiscal Assistant I: Equivalent to graduation from high school. Experience in financial/accounting recordkeeping and/or successful completion of coursework in bookkeeping and accounting preferred and one (1) years of experience in bookkeeping and accounting. Fiscal Assistant II: Equivalent to graduation from high school, and two (2) years of experience in fiscal support role at a level equivalent to the County class of Fiscal Assistant I. Special Requirements Possession of an appropriate California driver's license issued by the State Department of Motor Vehicles. Bargaining Unit 7 - Service Employees International Union Local 1021 For available Health/Dental/Vision insurance please visit the County BENEFITS WEBPAGE. Please note that Extra-hire positions that are benefitted, are only offered our CORE medical plan and are not offered dental or vision. NEW * Assist-To-Own program to help Couny employees purchase a home. Program Highlights: Down Payment Assistance, up to 5.5% of the Total Mortgage Loan. Available with purchase of a primary residence. Variety of Mortgage Loan options (FHA, VA, USDA and Conventional Mortgage Loans). No first-time homebuyer requirement to qualify. Flexible guidelines: Minimum FICO 640; Maximum DTI 50%. Flexible income limits, up to moderate income levels; no income limits for FHA and VA. For more information, vists Calaveras County Assist-to-Own Boot Allowance: $150 per year and is distributed once a year, in the first full pay period in the month of December. Qualifying Classifications: Registered EH Specialists, EH Techs, OSS Engineers, Fleet Manager, Junior Engineer, Mechanic series, Sheriff's Mechanic, Public Works Inspector, Road Maintenance Worker series, Integrated Waste Worker series, AG Techs, and AG Biologists, and Recycling Program Coordinator I/II, Permit Tech I/II, Engineering Tech I/II assigned to the Rock Creek Landfill facility, and Air Pollution Control Tech. Uniform Allowance: $600 per calendar year split into monthly payments.Payments will be made monthly on the second pay check. Qualifying classifications : Custodian series, facility maintenance worker series, facilities maintenance engineer. Extra-Hire: Extra-hire employees are not eligible for step advances, vacation, seniority rights, holiday pay or other certain employee benefits. They are entitled to 24 hours of sick leave per year and eligilbe for the county's CORE Medical plan but not eligible for dental or vision insurance. Vacation days: 0 - 3 complete years = 80 hours per year. After 6 months you can take your first week. 3 - 10 complete years = 120 hours per year 10 years+ = 160 per year Holidays :13 paid holidays per year. Life Insurance: $50,000.00 County paid Sick Leave: 12 days annual sick leave accrual with unlimited accumulation. Sick leave is accrued at 3.69 hours for each full 80 hours of payroll period. 60 hours of sick leave can be used for immediate family, parent spouse, child or sibling. Merit: After successfully completing twenty-six (26) pay periods, a 5% merit increase may be granted.Merit increases may be granted annually thereafter to the top step. Probation Period: New employees remain in a probationary status for 26 pay periods.. Longevity Incentives @ 2.5% for each of the following: 5.5 years (if hired before March 28, 2005) 6 years 10 years 15 years 20 years 25 years Bi-Lingual pay :$75 per month for specific approved job classifications. Flexible Spending: Pre-Tax Medical Reimbursement - Max contribution of $2,500 annually Flexible Spending: Pre-Tax Dependent Care Account - Max contribution of $5,000 annually Section 125 Plan :Additional insurance is available through the Section 125 plan and may be purchased from a representative during open enrollment or by appointment when they are on-site. AFLAC Heart & Stroke Insurance Cancer Insurance Accident Insurance Universal Life Insurance Short Term Disability Insurance ?LEGALSHIELD CALPERS RETIREMENT INFORMATION: CalPERS: CLASSIC MEMBERS: 2% at 55 PEPRA MEMBERS: 2% at 62 Extra-Hire's will be enrolled into Public Agency Retirement System (PARS) unless you are already a member of CalPERS. Additional Retirement Plan: The County offers a 457 Government plan. Employees can contribute u to this deferred compensation plan ( Pre or Post Tax options ).The County utilizes VALIC. Participating employees will receive a County paid match of up to $50 a month. Closing Date/Time: Continuous
May 22, 2024
Temporary
Position Description This position will work: Monday - Friday | 12:00 noon - 4:30 pm Interviews to be held Tuesday, June 4th County Fiscal Assistant I: $21.99 - $26.76 County Fiscal Assistant II: $25.27 - $30.71 DEFINITION: Under immediate or general supervision of the Auditor Controller or designee, performs a variety of routine to complex fiscal, financial, statistical, and accounting support duties in the preparation, processing, and maintenance of fiscal and accounting records and transactions; produces, balances, and maintains both manual and computerized accounting and financial records; receives, documents, and deposits payments made; performs general office support duties; and performs related duties as assigned. CLASS CHARACTERISTICS: Fiscal Assistant I: This is the entry-level classification in the fiscal support series. Initially under close supervision, incumbents learn and perform routing fiscal support duties related to the preparation, processing, and maintenance of statistical, financial, billing, and related records. As experience is gained, assignments become more varied, complex, and difficult and close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions at the II-level, but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Fiscal Assistant II: This is the fully qualified journey-level classification in the fiscal support series. Positions at this level are distinguished from the I-level by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Incumbents may assume specialized responsibility. All positions require the ability to understand and apply fundamental fiscal, financial, statistical and accounting concepts and terminology. This classification series is distinguished from the Accountant Auditor I in that the latter provides technical and functional direction to lower-level support staff and in responsible for the more complex accounting work. Positions in the Fiscal Assistant class series is flexibly staffed and positions at the II-level are generally filled by advancements from the I-level, after gaining the knowledge, skill, and experience which meet the qualifications of the higher class and after demonstrating the ability to perform the work of the higher-level. Example of Duties Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Performs a variety of routing to complex fiscal support duties related to accounts receivable, accounts payable, and/or department-specific technical account duties, including posting, balancing, adjusting, and maintaining manual and computerized account and financial records according to established policies and procedures. Assists customers, departments, and employees by providing answers and information regarding specific account information, discrepancies, general accounting procedures, and/or department specific issues and problems; researches issues regarding specific transactions; and, updates related files and departments on action items. Maintains accounting and financial and statistical records and prepares periodic or special reports; may maintain records and files specific to department. Processes centralized payroll records and documentation; may assist in processing payments to various carriers, deferred compensation, and other employee benefit providers. Computes, collects, processes, balances, and deposits various fees and payments and maintains cash balance worksheets. Enters and retrieves data from databases, desktops, and on-line computer-based systems; uses such technologies to produce standard reports; operates standard and department specific office equipment. May assist with departmental payroll record/keeping, expense allocations, cost accounting, implementation of internal financial controls, and budget preparation. Performs a variety of general office support duties such as typing, proofreading, filing, and answering the telephone. Performs other related duties as assigned. Minimum Qualifications Knowledge of: Terminology and practices of financial and account document processing and record- Keeping; including accounts receivable, accounts payable, payroll; business arithmetic and basic financial and statistical techniques, basic recordkeeping principles and procedures, County and department policies and procedures, Laws, codes, and regulations governing fiscal operations of the departments; general government and county specific accounting and procurement methods; fostering effective team interaction to ensure teamwork is conducted smoothly, techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and county staff. Ability to: Understand, interpret and apply all pertinent laws, codes, regulations, policies and procedures, and standards; perform technical, specialized, complex and/or difficult accounting, financial and/or budgetary support work; prepare a variety of complex financial, accounting and statistical reports, journals and ledgers; audit and reconcile financial, accounting and budgetary documents and records; establish and maintain a variety of filing, record -keeping, and tracking systems; conduct accounting, financial and budgetary research; make accurate mathematical, financial and statistical calculations; organize work, set priorities, meet critical deadlines and follow up on assignments with a minimum of direction; operate modern office equipment including computer equipment and specialized software applications programs; use English effectively to communicate in person, over the telephone, and in writing; use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations; establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Education, Training, and Experience : Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Fiscal Assistant I: Equivalent to graduation from high school. Experience in financial/accounting recordkeeping and/or successful completion of coursework in bookkeeping and accounting preferred and one (1) years of experience in bookkeeping and accounting. Fiscal Assistant II: Equivalent to graduation from high school, and two (2) years of experience in fiscal support role at a level equivalent to the County class of Fiscal Assistant I. Special Requirements Possession of an appropriate California driver's license issued by the State Department of Motor Vehicles. Bargaining Unit 7 - Service Employees International Union Local 1021 For available Health/Dental/Vision insurance please visit the County BENEFITS WEBPAGE. Please note that Extra-hire positions that are benefitted, are only offered our CORE medical plan and are not offered dental or vision. NEW * Assist-To-Own program to help Couny employees purchase a home. Program Highlights: Down Payment Assistance, up to 5.5% of the Total Mortgage Loan. Available with purchase of a primary residence. Variety of Mortgage Loan options (FHA, VA, USDA and Conventional Mortgage Loans). No first-time homebuyer requirement to qualify. Flexible guidelines: Minimum FICO 640; Maximum DTI 50%. Flexible income limits, up to moderate income levels; no income limits for FHA and VA. For more information, vists Calaveras County Assist-to-Own Boot Allowance: $150 per year and is distributed once a year, in the first full pay period in the month of December. Qualifying Classifications: Registered EH Specialists, EH Techs, OSS Engineers, Fleet Manager, Junior Engineer, Mechanic series, Sheriff's Mechanic, Public Works Inspector, Road Maintenance Worker series, Integrated Waste Worker series, AG Techs, and AG Biologists, and Recycling Program Coordinator I/II, Permit Tech I/II, Engineering Tech I/II assigned to the Rock Creek Landfill facility, and Air Pollution Control Tech. Uniform Allowance: $600 per calendar year split into monthly payments.Payments will be made monthly on the second pay check. Qualifying classifications : Custodian series, facility maintenance worker series, facilities maintenance engineer. Extra-Hire: Extra-hire employees are not eligible for step advances, vacation, seniority rights, holiday pay or other certain employee benefits. They are entitled to 24 hours of sick leave per year and eligilbe for the county's CORE Medical plan but not eligible for dental or vision insurance. Vacation days: 0 - 3 complete years = 80 hours per year. After 6 months you can take your first week. 3 - 10 complete years = 120 hours per year 10 years+ = 160 per year Holidays :13 paid holidays per year. Life Insurance: $50,000.00 County paid Sick Leave: 12 days annual sick leave accrual with unlimited accumulation. Sick leave is accrued at 3.69 hours for each full 80 hours of payroll period. 60 hours of sick leave can be used for immediate family, parent spouse, child or sibling. Merit: After successfully completing twenty-six (26) pay periods, a 5% merit increase may be granted.Merit increases may be granted annually thereafter to the top step. Probation Period: New employees remain in a probationary status for 26 pay periods.. Longevity Incentives @ 2.5% for each of the following: 5.5 years (if hired before March 28, 2005) 6 years 10 years 15 years 20 years 25 years Bi-Lingual pay :$75 per month for specific approved job classifications. Flexible Spending: Pre-Tax Medical Reimbursement - Max contribution of $2,500 annually Flexible Spending: Pre-Tax Dependent Care Account - Max contribution of $5,000 annually Section 125 Plan :Additional insurance is available through the Section 125 plan and may be purchased from a representative during open enrollment or by appointment when they are on-site. AFLAC Heart & Stroke Insurance Cancer Insurance Accident Insurance Universal Life Insurance Short Term Disability Insurance ?LEGALSHIELD CALPERS RETIREMENT INFORMATION: CalPERS: CLASSIC MEMBERS: 2% at 55 PEPRA MEMBERS: 2% at 62 Extra-Hire's will be enrolled into Public Agency Retirement System (PARS) unless you are already a member of CalPERS. Additional Retirement Plan: The County offers a 457 Government plan. Employees can contribute u to this deferred compensation plan ( Pre or Post Tax options ).The County utilizes VALIC. Participating employees will receive a County paid match of up to $50 a month. Closing Date/Time: Continuous
City of Tustin, CA
Tustin, California, United States
Description The City of Tustin Police Department is currently seeking applicants for Police Communications Officer I. Candidates must currently be enrolled in a POST Public Safety Dispatcher Academy or have graduated from one in the last 6 months. This recruitment is conducted on a continuous basis to meet the needs of the City as vacancies occur and may close at any time. To be considered, a City application, supplemental questionnaire AND typing certification (35 nwpm) must be submitted. For typing certification requirements, CLICK HERE. This position, under moderate supervision, receives incoming calls for police and emergency assistance, dispatches necessary personnel and equipment, and monitors ongoing police activity to determine the need for additional resources. Supervision Received and Exercised Receives moderate supervision from the Police Communications Supervisor. Receives lead supervision from a Police Communications Lead. No supervision is exercised. Selection Process Each component listed below must be passed in order to continue to the next phase. Applicants will receive written notification of their current status in the selection process. 1. Oral Panel Interview 2. Background Investigation and Polygraph Examination 3. Police Chief's Interview 4. Psychological and Medical Examinations (upon conditional offer of employment) Candidates successfully completing all components of the selection process will be placed on an employment eligibility list from which hires may be made. The eligible list is valid for one year. The duration of the selection process typically lasts 6-9 months. ***IMPORTANT*** A comprehensive background investigation and polygraph will be conducted on any eligible persons considered for hire. Recent drug usage, theft or other illegal activity may be grounds for disqualification. A pre-employment medical, psychological evaluation AND a drug screen will be conducted upon a conditional offer of employment. Examples of Duties Duties may include, but are not limited to, the following: • Receives emergency and non-emergency telephone calls from the public for police, fire, or other emergency services; determines the nature of the call and the resources necessary to respond • Monitors police radio communications; maintains contact with police units to track officer status and respond to need for additional resources; monitors various radio channels to keep abreast of county-wide police activities affecting the City and assist other county agencies with mutual aid • Prioritizes requests for police and other public safety services; determines availability and location of patrol units; transmits information and dispatches police personnel and equipment in response to calls; routes calls for fire and emergency medical assistance to the Orange County Fire Authority • Assists police personnel in the field by quickly and accurately researching and relaying criminal history information and other requested data • Communicates with callers to determine the nature of the call and provide appropriate assistance; maintains composure to ensure that complete and accurate information is transmitted to public safety and medical personnel • Screens non-emergency calls for service; provides requested information or directs callers to the proper person, department or agency • Updates and maintains electronic records and logs of data pertaining to calls and activities • Monitors video surveillance cameras and/or alarms for Police Department and City Hall facilities to identify suspicious activity Minimum Qualifications A combination of education, experience, and training that has provided the necessary knowledge, skills, and abilities is required for entry into the classification. A typical combination includes: Education and/or Experience: Graduation from high school; and two (2) years of customer service experience involving considerable public contact. Must currently be enrolled in a POST Public Safety Dispatcher Academy or have graduated from one in the last 6 months. Licenses and/or Certificates: A valid California Law Enforcement Teletype Systems (CLETS) certificate is required within three (3) months of employment. A certificate of completion from a California Commission on Peace Officer Standards and Training (POST) certified Public Safety Dispatchers' Basic Course is required within one (1) year of employment. Special Requirements: Satisfactory results from a background investigation, physical examination, and administrative screening. Required to work rotating shifts that are typically twelve and one-half (12 ½) hours per day and which include evenings, weekends, and/or holidays. May be required to adjust shift assignment and/or work mandatory overtime to ensure adequate staffing. Knowledge of: • Procedures and terminology used in public safety communications • Federal, state and local laws, codes, ordinances, and regulations governing public safety communications • Streets, landmarks, and geographic features within the City's service area • Public safety communications systems, including computer-aided dispatch (CAD) software, multi-line telephones, and two-way radios • Standard business software, including word processing, spreadsheet, and database programs • Principles and procedures of record keeping and reporting • Proper English usage, spelling, grammar and punctuation Skill to: • Operate various types of standard office equipment including personal computer and related software • Operate specialized public safety communications systems, including computer-aided dispatch (CAD) software, multi-line telephones and two-way radios Ability to: • Interpret and apply Federal, state and local laws, codes, ordinances, and regulations governing public safety communications • Read and interpret street maps • Effectively monitor, prioritize, and execute multiple tasks in a high stress, fluid work environment with officer and public safety at stake • Obtain and record complete and accurate information from individuals in emergency situations, including those who are emotionally distraught, angry or difficult to understand • Maintain professionalism, courtesy, and composure at all times, including emergency and high-stress situations • Demonstrate tact, respect, and empathy to gain the cooperation and compliance of individuals and defuse conflicts • Communicate clearly and concisely, both orally and in writing • Understand and follow oral and written instructions • Evaluate situations, identify problems, and exercise sound independent judgment within established guidelines • Establish and maintain courteous and effective working relationships with those encountered in the course of the work • Type accurately at a speed of at least 35 net words per minute • Maintain confidentiality of sensitive information Working Conditions & Physical Demands The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: While performing the duties of this job, the employee is regularly required to sit; talk or hear, both in person and by telephone; use hands to finger, handle, feel or operate specialized telecommunications equipment and standard office equipment; and reach with hands and arms. The employee occasionally stands or walks and lifts and moves records and documents weighing up to 20 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Mental Demands: While performing the duties of this class, the incumbent is regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve complex problems; use math and mathematical reasoning; perform highly detailed work under changing, intensive deadlines, on multiple concurrent tasks; work with constant interruptions; interact with staff, law enforcement representatives, and the general public and remain calm when conveying and recalling information in emergency situations and dealing with emotionally upset individuals. The employee works in a paramilitary environment with a highly structured chain-of-command system. Work Environment: The employee works in office conditions with a noise level that is quiet or moderately quiet, at or below 85 decibels. The employee works alongside other employees in a confined, dimly lit area with limited freedom of movement outside of the work space. Typing Certification Requirements This position requires a typing speed of 35 net words per minute. For typing certification requirements and instructions, please CLICK HERE . The City of Tustin is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities. The City of Tustin offers a comprehensive compensation and benefit program that includes: FLEXIBLE BENEFIT PLAN The City provides a specific dollar amount to each employee to use toward the purchase of individual or family health coverage, dental plans, vision coverage, additional life insurance, deferred compensation, and other optional benefits. Currently, the flexible benefit amount forEmployee + 2is $1750per month. The City contracts through CalPERS medical program (PEMHCA) which offers multiple PPO and HMO options for health insurance providers. Employees also have the choice of Delta Dental PPO or HMO plans. RETIREMENT Employees will be enrolled in a defined benefit (pension) plan with the California Public Employees Retirement System (CalPERS). CalPERS determines the retirement plan in which a new employee will be enrolled based on the individual's membership status with CalPERS or a reciprocal retirement system on the individual's first day of employment with the City. Classic CalPERS members will be enrolled in the 2% @ 60 plan, with an employee contribution of 10% (pre-tax). New CalPERS members, as defined by the Public Employees' Pension Reform Act of 2013 ("PEPRA"), will be enrolled in the 2% @ 62 plan, with an employee contribution of 6.25% (pre-tax). The City does not participate in Social Security, though participation Medicare is mandatory (1.45% employee contribution). DEFERRED COMPENSATION Employees may defer earnings, on a pre-tax basis, into a 457 deferred compensation program. This is an optional program. The City contracts with Nationwide Retirement Services. GENERAL LEAVE General Leave may be used for vacation and/or illness. Annual accrual amounts increase from 160 to 248 with years of service. HOLIDAYS The City has 13paid holidays per calendar year. LIFE INSURANCE Full-Time employees receive a $100,000 life insurance policy. LONG-TERM DISABILITY The Long-Term disability program provides 60% of the employees' income when the employee becomes disabled because of an illness, injury or accident. UNIFORM ALLOWANCE The City provides a uniform maintenance allowance of $250 per year for those full-time employees required to wear a City uniform. EDUCATIONAL INCENTIVE PAY Educational Incentive pay for unit employees as follows: BA/BS degree - $28.85 per pay period Masters degree - $38.46 per pay period ALTERNATIVE WORK SCHEDULE Employees in this bargaining unit may be assigned the 9/80, 3/12.5or 4/10 alternative work schedules. RETIREE HEALTH INSURANCE Employees who retire from the City of Tustin with ten (10) years of full-time service and continue enrollment in the City's health plan are eligible for reimbursement of $250 per month toward retiree health insurance costs. Employees first hired into a benefitted position with the City of Tustin prior to July 1, 2011 are eligible for this benefit after five (5) years of service. TUITION REIMBURSEMENT After passing the probationary period, employees may request reimbursement up to a maximum of $4000 per calendar year for tuition and related expenses when attending a community college or four year university. EMPLOYEE ASSISTANCE PROGRAM Employees are enrolled in an Employee Assistance Program that provides a variety of legal and counseling services. MEDICARE All newly hired employees contribute a portion of gross salary for Medicare coverage. The employee contribution to Medicare is 1.45%. SECTION 125 MEDICAL & DEPENDENT CARE PROGRAM The section 125 program is optional for employees and provides a method to pay medical and dependent care expenses on a pre-tax basis. SPECIALTY PAY The City has specialty pay for designated positions. Examples of specialty pay include Bilingual Pay, Stand-by Pay, Call-Back Pay, Special Assignment and Shift Differential. Closing Date/Time: Continuous
Mar 08, 2024
Full Time
Description The City of Tustin Police Department is currently seeking applicants for Police Communications Officer I. Candidates must currently be enrolled in a POST Public Safety Dispatcher Academy or have graduated from one in the last 6 months. This recruitment is conducted on a continuous basis to meet the needs of the City as vacancies occur and may close at any time. To be considered, a City application, supplemental questionnaire AND typing certification (35 nwpm) must be submitted. For typing certification requirements, CLICK HERE. This position, under moderate supervision, receives incoming calls for police and emergency assistance, dispatches necessary personnel and equipment, and monitors ongoing police activity to determine the need for additional resources. Supervision Received and Exercised Receives moderate supervision from the Police Communications Supervisor. Receives lead supervision from a Police Communications Lead. No supervision is exercised. Selection Process Each component listed below must be passed in order to continue to the next phase. Applicants will receive written notification of their current status in the selection process. 1. Oral Panel Interview 2. Background Investigation and Polygraph Examination 3. Police Chief's Interview 4. Psychological and Medical Examinations (upon conditional offer of employment) Candidates successfully completing all components of the selection process will be placed on an employment eligibility list from which hires may be made. The eligible list is valid for one year. The duration of the selection process typically lasts 6-9 months. ***IMPORTANT*** A comprehensive background investigation and polygraph will be conducted on any eligible persons considered for hire. Recent drug usage, theft or other illegal activity may be grounds for disqualification. A pre-employment medical, psychological evaluation AND a drug screen will be conducted upon a conditional offer of employment. Examples of Duties Duties may include, but are not limited to, the following: • Receives emergency and non-emergency telephone calls from the public for police, fire, or other emergency services; determines the nature of the call and the resources necessary to respond • Monitors police radio communications; maintains contact with police units to track officer status and respond to need for additional resources; monitors various radio channels to keep abreast of county-wide police activities affecting the City and assist other county agencies with mutual aid • Prioritizes requests for police and other public safety services; determines availability and location of patrol units; transmits information and dispatches police personnel and equipment in response to calls; routes calls for fire and emergency medical assistance to the Orange County Fire Authority • Assists police personnel in the field by quickly and accurately researching and relaying criminal history information and other requested data • Communicates with callers to determine the nature of the call and provide appropriate assistance; maintains composure to ensure that complete and accurate information is transmitted to public safety and medical personnel • Screens non-emergency calls for service; provides requested information or directs callers to the proper person, department or agency • Updates and maintains electronic records and logs of data pertaining to calls and activities • Monitors video surveillance cameras and/or alarms for Police Department and City Hall facilities to identify suspicious activity Minimum Qualifications A combination of education, experience, and training that has provided the necessary knowledge, skills, and abilities is required for entry into the classification. A typical combination includes: Education and/or Experience: Graduation from high school; and two (2) years of customer service experience involving considerable public contact. Must currently be enrolled in a POST Public Safety Dispatcher Academy or have graduated from one in the last 6 months. Licenses and/or Certificates: A valid California Law Enforcement Teletype Systems (CLETS) certificate is required within three (3) months of employment. A certificate of completion from a California Commission on Peace Officer Standards and Training (POST) certified Public Safety Dispatchers' Basic Course is required within one (1) year of employment. Special Requirements: Satisfactory results from a background investigation, physical examination, and administrative screening. Required to work rotating shifts that are typically twelve and one-half (12 ½) hours per day and which include evenings, weekends, and/or holidays. May be required to adjust shift assignment and/or work mandatory overtime to ensure adequate staffing. Knowledge of: • Procedures and terminology used in public safety communications • Federal, state and local laws, codes, ordinances, and regulations governing public safety communications • Streets, landmarks, and geographic features within the City's service area • Public safety communications systems, including computer-aided dispatch (CAD) software, multi-line telephones, and two-way radios • Standard business software, including word processing, spreadsheet, and database programs • Principles and procedures of record keeping and reporting • Proper English usage, spelling, grammar and punctuation Skill to: • Operate various types of standard office equipment including personal computer and related software • Operate specialized public safety communications systems, including computer-aided dispatch (CAD) software, multi-line telephones and two-way radios Ability to: • Interpret and apply Federal, state and local laws, codes, ordinances, and regulations governing public safety communications • Read and interpret street maps • Effectively monitor, prioritize, and execute multiple tasks in a high stress, fluid work environment with officer and public safety at stake • Obtain and record complete and accurate information from individuals in emergency situations, including those who are emotionally distraught, angry or difficult to understand • Maintain professionalism, courtesy, and composure at all times, including emergency and high-stress situations • Demonstrate tact, respect, and empathy to gain the cooperation and compliance of individuals and defuse conflicts • Communicate clearly and concisely, both orally and in writing • Understand and follow oral and written instructions • Evaluate situations, identify problems, and exercise sound independent judgment within established guidelines • Establish and maintain courteous and effective working relationships with those encountered in the course of the work • Type accurately at a speed of at least 35 net words per minute • Maintain confidentiality of sensitive information Working Conditions & Physical Demands The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: While performing the duties of this job, the employee is regularly required to sit; talk or hear, both in person and by telephone; use hands to finger, handle, feel or operate specialized telecommunications equipment and standard office equipment; and reach with hands and arms. The employee occasionally stands or walks and lifts and moves records and documents weighing up to 20 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Mental Demands: While performing the duties of this class, the incumbent is regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve complex problems; use math and mathematical reasoning; perform highly detailed work under changing, intensive deadlines, on multiple concurrent tasks; work with constant interruptions; interact with staff, law enforcement representatives, and the general public and remain calm when conveying and recalling information in emergency situations and dealing with emotionally upset individuals. The employee works in a paramilitary environment with a highly structured chain-of-command system. Work Environment: The employee works in office conditions with a noise level that is quiet or moderately quiet, at or below 85 decibels. The employee works alongside other employees in a confined, dimly lit area with limited freedom of movement outside of the work space. Typing Certification Requirements This position requires a typing speed of 35 net words per minute. For typing certification requirements and instructions, please CLICK HERE . The City of Tustin is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities. The City of Tustin offers a comprehensive compensation and benefit program that includes: FLEXIBLE BENEFIT PLAN The City provides a specific dollar amount to each employee to use toward the purchase of individual or family health coverage, dental plans, vision coverage, additional life insurance, deferred compensation, and other optional benefits. Currently, the flexible benefit amount forEmployee + 2is $1750per month. The City contracts through CalPERS medical program (PEMHCA) which offers multiple PPO and HMO options for health insurance providers. Employees also have the choice of Delta Dental PPO or HMO plans. RETIREMENT Employees will be enrolled in a defined benefit (pension) plan with the California Public Employees Retirement System (CalPERS). CalPERS determines the retirement plan in which a new employee will be enrolled based on the individual's membership status with CalPERS or a reciprocal retirement system on the individual's first day of employment with the City. Classic CalPERS members will be enrolled in the 2% @ 60 plan, with an employee contribution of 10% (pre-tax). New CalPERS members, as defined by the Public Employees' Pension Reform Act of 2013 ("PEPRA"), will be enrolled in the 2% @ 62 plan, with an employee contribution of 6.25% (pre-tax). The City does not participate in Social Security, though participation Medicare is mandatory (1.45% employee contribution). DEFERRED COMPENSATION Employees may defer earnings, on a pre-tax basis, into a 457 deferred compensation program. This is an optional program. The City contracts with Nationwide Retirement Services. GENERAL LEAVE General Leave may be used for vacation and/or illness. Annual accrual amounts increase from 160 to 248 with years of service. HOLIDAYS The City has 13paid holidays per calendar year. LIFE INSURANCE Full-Time employees receive a $100,000 life insurance policy. LONG-TERM DISABILITY The Long-Term disability program provides 60% of the employees' income when the employee becomes disabled because of an illness, injury or accident. UNIFORM ALLOWANCE The City provides a uniform maintenance allowance of $250 per year for those full-time employees required to wear a City uniform. EDUCATIONAL INCENTIVE PAY Educational Incentive pay for unit employees as follows: BA/BS degree - $28.85 per pay period Masters degree - $38.46 per pay period ALTERNATIVE WORK SCHEDULE Employees in this bargaining unit may be assigned the 9/80, 3/12.5or 4/10 alternative work schedules. RETIREE HEALTH INSURANCE Employees who retire from the City of Tustin with ten (10) years of full-time service and continue enrollment in the City's health plan are eligible for reimbursement of $250 per month toward retiree health insurance costs. Employees first hired into a benefitted position with the City of Tustin prior to July 1, 2011 are eligible for this benefit after five (5) years of service. TUITION REIMBURSEMENT After passing the probationary period, employees may request reimbursement up to a maximum of $4000 per calendar year for tuition and related expenses when attending a community college or four year university. EMPLOYEE ASSISTANCE PROGRAM Employees are enrolled in an Employee Assistance Program that provides a variety of legal and counseling services. MEDICARE All newly hired employees contribute a portion of gross salary for Medicare coverage. The employee contribution to Medicare is 1.45%. SECTION 125 MEDICAL & DEPENDENT CARE PROGRAM The section 125 program is optional for employees and provides a method to pay medical and dependent care expenses on a pre-tax basis. SPECIALTY PAY The City has specialty pay for designated positions. Examples of specialty pay include Bilingual Pay, Stand-by Pay, Call-Back Pay, Special Assignment and Shift Differential. Closing Date/Time: Continuous