JOB SUMMARY
This position is responsible for answering emergency and non-emergency calls and for dispatching appropriate personnel.
MAJOR DUTIES
- Operates an intelligent workstation consisting of computer aided dispatch, integrated radio and telephony technology, GIS mapping technology and other related communications equipment to ensure the timely and effective dispatching of emergency and support services.
- Fields emergency, non-emergency and administrative calls; priorities calls and makes determinations of response requirements.
- Dispatches police, fire, rescue and other emergency resources.
- Receives and transmits radio and telephone communications to and from units operating in the field.
- Monitors public service radio frequencies; remains informed of the location of field personnel.
- Completes regular and special reports and maintains files, logs and records.
- Inspects equipment for proper operation and reports malfunctions to supervisor.
- Collect City utility payments and dispatch City workers.
- Knowledge of events in community
- Oversee as well as assist co-workers to provide the best service to citizens.
- Completes required training.
- Performs related duties.
MINIMUM QUALIFICATIONS
- Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
- Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
- Possession of or ability to readily obtain NCIC/TCIC certification.
- Possession of or ability to readily obtain TLETS/NLETS certification.
- Possession of or ability to readily obtain a TCOLE Basic Telecommunicator certification.
- Must be able to work as a team during stressful situations and major events.
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