Motor Vehicle Supervisor

  • Jefferson County
  • Golden, Colorado
  • Apr 10, 2024
Full Time Administrative Analysis and Research Clerical and Administrative Support

Job Description

Apply By:
04/23/24
Division:
Clerk and Recorder Division
Management Level:
Supervisor - 1st Line
Scheduled Weekly Hours:
40
Benefit Eligibility:
This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description:

The Jefferson County Clerk and Recorder’s office is the face of public service for our diverse and vibrant county. We serve voters, drivers, property owners, business owners, travelers, couples getting married, and so many other Jeffco residents and non-residents every day, and we take our work very seriously. We hold a clear mission and vision that drive our actions and aspirations:

Mission: To make government and the democratic process work for all of Jeffco. From free and fair elections to friendly service and safe record keeping, we're building a Jeffco that welcomes and works for everyone.

Vision: An equitable, accessible, trustworthy democracy for the Jeffco of today and tomorrow.

Each day, we strive to turn this vision into reality, and we are looking for motivated individuals to join our team and help in this work.

The Motor Vehicle Supervisor is responsible for overseeing the operational side of the designated Motor Vehicle Office. This role will optimize the operations of auto-title technicians, training, and management in the Department of Motor Vehicles in Jefferson County. This position involves mentoring staff in different areas of operation to ensure exceptional customer service and provide support for any complicated question or escalated conversations while conducting a variety of detailed motor vehicle paperwork and public contact work in support of the Motor Vehicle Division of the Clerk and Recorder's Office.

This position will be provided with a schedule that revolves around normal business hours and our 4-day business week (Monday-Thursday, 7:15A - 5:45P).

This position is required to report on-site, there are no remote work options available.

Please note that this position is located at our Golden location.

Anticipated Hiring Range: $27.00 - $32.08 USD Hourly

Compensation will be determined based on education, experience, and skills. Additional compensation for Spanish bilingual skills is available.

Benefits: Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement and more. For more information, click here for our Total Rewards summary.

Essential Duties:
  • Assist customers at the counter and on the phones with questions. Resolve conflicts and diffuse scenarios involving difficult customers or employees. Determine appropriate course of action. Ability to navigate the statewide DRIVES system. Remain current on all legislation and statutory changes.
  • Responsible for efficient planning, organization, and successful operation of the office. Prioritize and delegate daily tasks. Determine legality of motor vehicle transactions and ensure compliance with Colorado statutes.
  • Oversee purchasing for the designated office. Decide which vendors to use and negotiate pricing when appropriate in consultation with superiors. Ensure cost effective measures are implemented. Reconcile credit card purchases. Maintain organized accurate records
  • Determine appropriate resources to consult for legal and statutory research. Determine legality and compliance to take proper course of action.
  • Supervises staff in area of responsibility. Administers and makes recommendations for routine personnel matters affecting subordinates, including recruiting, interviewing, hiring, training, assigning, scheduling, granting leave, appraisals, and taking corrective action. Conducts performance evaluations and communicates short- and long-term goals and objectives. Submits personnel records and reports as required by the County. Assists and advises subordinates as necessary, resolves problems as non-routine situations arise, and ensures adherence to established policies, procedures and standards. Communicates changes in policy and procedures to direct reports and implements them as directed.
  • Other duties and responsibilities as assigned.


Qualifications:

Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.

Minimal Qualifications :
  • High School Diploma or equivalent certificate and;
  • 3 years of work experience in auto titling and registration.
  • Or an equivalent combination of education and experience.


Preferred Qualifications :
  • Two years of progressive advancement in auto titling and registration.
  • Notary Public within 1 year of date of hire.
  • Related Specialized Training (MV, Dept of Revenue, Clerk & Recorder exp)


Knowledge, skills, and attributes that would be beneficial and lead to success in this role include :
  • Strong leadership and mentoring skills
  • Excellent organization skills to ensure accuracy and deadlines are met
  • Superior interpersonal,written, and verbal communication skills
  • Models a positive attitude and can give and receive constructive criticism
  • Strong customer service skills and experience with high volume customer contact
  • Ability to problem solve by utilizing resources/researching to find solutions that are best for the customer
  • Ability to handle stressful conditions in person and over the phone.
  • High attention to detail
  • Ability work independently and as a part of a team
  • Ability to understand and interpret statutes related to motor vehicle policy and explain complex rules and regulations to customers who may be unfamiliar with or challenge the statute driven requirements for fees
  • Advanced experience with Microsoft Office/Microsoft 365/SharePoint


Additional Job Information:
  • Offer of employment contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references.
  • Please note that supplemental questions requiring a written response will serve as a writing sample.
  • Candidates should be prepared to provide references upon request.
  • Current Jefferson County employees must apply through their employee profile in Workday.


How to Apply:

Applications will be accepted electronically at Jefferson County Colorado Career Opportunities .

Applicants complete an online form and have the option to provide a resume and detailed cover letter that describes why you are the best candidate for the position. Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team regarding next steps. To view the status of your application or direct communication from the hiring team, please log into your candidate portal .

For more details on the recruitment process, please visit https://www.jeffco.us/1860/FAQs

Questions: County Recruitment Team: 303-271-8400 or careertalent@jeffco.us

Preferred - Notary Public.

Education:

Experience:
Work Experience: Minimum three years

Certifications:

Languages:

Category:
Administrative, Business Programs and Services

Job Address

Golden, Colorado United States View Map