POSITION PURPOSE / IMPORTANT APPLICATION INFORMATION
This is a specialist level position, which provides support for library computers and software. Work is performed independently, as a team, and under the supervision of the Library Services Coordinator (Automation Services). This position may require some evening and weekend hours and to be on-call for evening and weekend emergencies. Incumbent must be available to work evening or weekend hours as needed.
The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster has a Multilingual Stipend Program to encourage and reward benefited employees who are conversationally fluent in languages other than English. Benefited employees have the opportunity to test their language proficiency skills and qualify for a bi-weekly stipend that will vary based on the employee’s level of proficiency and usage.
ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES/GENERAL COMPETENCIES
The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: Westminster’s purpose is to provide core services and foster economic resilience to give our community the opportunity to thrive. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service - Pride - Integrity - Responsibility - Innovation - Teamwork).
This position supports the goals of the Parks, Recreation and Libraries Department, which enhances the quality of life for all Westminster citizens by providing diverse leisure, recreational and informational services and resources; and acquiring, developing and maintaining first-class parks, facilities, open space and trails.
Every employee is accountable to:- Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority
- Communicate with customers to ensure that, where possible, they are satisfied and that their needs are being addressed; solicit and evaluate customer feedback
- Act as an ambassador by understanding and fostering the organization's mission and vision
- Exhibit pride in self, the department, the city and the community; conduct self in a professional manner
- Demonstrate integrity and build trust through credibility, reliability, commitment, loyalty and ethical behavior
- Address difficult or contentious issues in a constructive manner
- Support/promote change; demonstrate flexibility and takes calculated risks when appropriate
- Participate in personal growth opportunities and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization
- Work to continuously improve the efficiency and effectiveness of the service or product being delivered
- Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives
- Value diversity; demonstrate an awareness of differences; demonstrate sensitivity and adapt behaviors and communication to accommodate these differences
GENERAL COMPETENCIES Citywide - Every employee in this position is accountable to:- Establish effective interpersonal relationships through honest, open communication and follow-through on commitments
- Recognize personal strengths and weaknesses and target areas for personal self-development
- Demonstrate initiative in performing job tasks
- Exhibit problem-solving skills leading to sound judgment and quality decisions
- Achieve goals, handle assigned workload and new assignments effectively; demonstrate an ability to work independently
- Communicate effectively with individuals and groups using clear and concise verbal and written communications
- Demonstrate accountability for work and take ownership in job performance
- Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product
Job Specific - Every employee in this position must be able to:- Handle multiple priorities, meet deadlines and work with minimal supervision
- Develop and document work methods and procedures with initiative and judgment
- Follow departmental goals and directives
- Employ resourcefulness and tact in meeting new problems
- Work effectively in both team and individual situations
- Establish and maintain effective working relationships with staff, volunteers, vendors and customers
- Communicate clearly, concisely, and effectively all the technical concepts and technology solutions to management, library staff, and patrons
- Demonstrate current knowledge of Windows operating systems, various Office products, and various browsers
- Ensure that library computers are running up-to-date applications
- Anticipate future needs and service delivery that utilize current technology and social media
- Utilize knowledge of e-resources, such as e-books, online databases, and a variety of mobile devices
- Demonstrate aptitude for troubleshooting complex technical problems in a wide variety of environments, including computer hardware and software, server hardware and software, network systems, and library systems
JOB SPECIFIC FUNCTIONS
Essential Job Functions, Duties, Responsibilities and Tasks 1. Creates and maintains the library’s web pages, including:
- Keeping social media and mobile technology up-to-date
- Providing access to online library databases
- Customizing existing pages and launching new library web pages as needed.
- Creating graphics and writing, editing, proofing new web content.
- Communicating details about policy changes or new services to staff and the public
- Writing, editing, and decoding HTML and CSS.
2. Maintains, upgrades, and modifies the integrated library system (ILS), including
- Understanding of all aspects of the ILS and associated modules
- Collaborating with staff to make improvements or changes to the ILS as necessary or required
- Working with the ILS vendor on necessary changes, perform troubleshooting, or implement new modules
3. Provides:
- Research, testing, customization, and implementation of new online services and software.
- Support for library technology, including hardware, software, and services for library staff and patrons
- Assistance and support for other Automation Services projects and staff as needed
- Automation Services emergency support
- Support for library meeting rooms for both staff and the public
- Training, including:
- Onboarding training for new staff
- Creating training materials to be used by the staff as well as the public for new and existing library resources and systems
- Statistical data and reports from various library systems as needed.
- Completion of work tickets as assigned using the Bugzilla work request system
- Possession of a valid driver’s licesne and maintain a safe driving record
4. Maintains regular and punctual attendance
Other Duties and Responsibilities 1. Transports computer equipment to and from remote locations as needed
2. Maintains the integrity of various library systems
3. Follows library-related laws on filtering and patron privacy
4. Adapts and responds to the ever-changing nature of technology to meet future library needs
Incumbent is accountable for all duties of this job and other projects and responsibilities may be added at the City’s discretion.
POSITION REQUIREMENTS/WORKING CONDITIONS/PRE-EMPLOYMENT REQUIREMENTS
Education, Experience, Skills, Formal Training, Licenses and Certifications Required :- 18 years of age or older
- Graduation from an accredited four-year college or university
- Experience with computer troubleshooting and installation
- Two years of library experience, preferably in the Automation Services or IT department
- Valid driver's license with safe driving record
Preferred :- More than two (2) years of experience in an IT department
- One year or more of HTML coding experience
Any equivalent combination of education, training and experience, which would provide the required knowledge and skills, may be considered.
Physical Requirements Work is sedentary in nature and requires sufficient physical stamina and strength for:
- Constant sitting to perform daily tasks; occasional walking through a multilevel facility to retrieve information; frequent standing, sometimes for extended periods
- Frequent squatting, reaching above shoulder, and twisting to file documents and lift supplies and material; occasional bending, kneeling, climbing, balancing, and reaching below shoulder to store documents, material, and supplies
- Constant light grasp, fine manipulation, and handling to perform daily duties; occasional firm grasp to safely use equipment
- Frequent lifting of up to forty (40) pounds from ground to waist to move returned books to check-in area; frequent lifting of up to twenty (20) pounds from ground to overhead to return books to stacks and stock supplies and materials; occasional carrying of up to forty (40) pounds 200 feet to move books and material; occasional pushing and/or pulling of up to 150 pounds up to 200 feet with cart throughout multilevel public use library
- Sufficient visual acuity is needed for repair of computer equipment using small tools and components
WORKING CONDITIONS Work is constantly performed indoors and is primarily sedentary office work. May involve exposure to extreme weather conditions in taking equipment to/from the remote locations and/or driving to/from the remote locations for troubleshooting. Must demonstrate the ability to meet the physical demands of the job including the ability to retrieve information from various locations in the office when needed. Exposure to periods of high activity and high stress under demanding conditions. The position requires a great deal of communication with City employees, the public, and outside agencies.
Required Materials and Equipment - Various personal computers, servers, laser printers, and networking equipment
- Computer peripherals such as barcode readers, document scanners, receipt printers, etc.
- Employs a variety of tools in troubleshooting and repair of computers and other equipment
- Employs a variety of software programs in the creation of library documents and web pages and in support of various library services.
- Telephones, photocopiers, e-readers, and other automated equipment or electronic devices
PRE-EMPLOYMENT REQUIREMENTS - Background checks will include employment references and criminal history and when applicable, credit check, driver's license record, education verification
- Pre-employment drug screen
- Pre-employment physical
- Must be legally entitled to work in the United States
The City of Westminster offers a comprehensive benefit package including:
- Health and Dental
- Flexible Spending
- Pension/ Retirement Plans
- Term Life Insurance
- Long-term Disability
- Survivor Benefits
- Wellness Program
- Education and Training Reimbursement
- General leave that provides vacation, holidays, and illness leave
For a more detailed overview of our General Non Exempt employee benefit package:
Benefit Package
The City of Westminster does not participate in the Social Security system.In lieu of social security contributions, the city contributes to a 401(a) defined contribution plan on your behalf.
401(a) Contribution Rates:Employee Mandatory Contribution: 11% of your base pay. Contributions are pre-tax and fully vested.
Employer Contribution: 11.25%of your base pay.
Employer Contribution Vesting Schedule - Less than 3 years - 0%
- 3 years- 60%
- 4 years - 80%
- 5+ years - 100%
The City of Westminster provides employees with innovative and practical ways to improve their commute through two key features, EcoPass and Commute Benefits powered by Commutrics. EcoPass provides unlimited trips on RTD's core transit services and Commute Rewards allows you to record your trips and get rewards based on your commute mode.
Closing Date/Time: 5/6/2024 8:30 AM Mountain
