What You'll Be Doing
Bring your knowledge of Adult Medicaid (AMA) and other economic services programs to a dedicated team of professionals who work hard every day to ensure residents of Wake County have what they need to thrive!
Program and Staff Development (PSD) is a section within the Economic & Social Services Division (ESS). PSD is seeking highly qualified and tech-savvy Economic Benefits Trainers to design, develop, and provide training to new hires and seasoned staff within ESS. The primary focus will be on AMA programs, reporting to the location needed to perform the required work. Join this dynamic team of professionals, and see why Wake County is a great place to live, work and play! We also offer a competitive compensation and benefits package to include PTO, medical and dental coverage, AND a 5% contribution to a 401k! #Work4Wake
Primary duties include:
- Creating a “high-performing work team" by ensuring that a consistent and high quality training curriculum is developed and communicated
- Participating in the analysis, design, development, and facilitation of training efforts and integrating best practices; designing and delivering in-person and eLearning training in the areas of Economic Benefits policy and technical navigation
- Focusing on AMA training programs that will increase the performance of individuals and various departments/units served
- Developing and implementing organizational development services; coordinating programming for professional development, and evaluating and reporting on program effectiveness
This position's primary focus is Adult Medicaid (AMA), with additional program focus based on departmental need.
About Our Team
Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.
The Basics (Required Education and Experience)
- Bachelor's degree
- Three years of job-related experience
- Equivalent education and experience are accepted
Beyond the Basics (Preferred Education and Experience)
- Three (3) years or more of experience working within Adult Medicaid programs within a state or county Department of Economic and Social Services
- Advanced skills in training adults using adult learning theories and practices
- Experience writing procedures and developing online training modules
- Proficient with using technology
- Bachelor's degree or higher level of education in a field related to the position
How Will We Know You're 'The One'?
- Extensive program knowledge about Adult Medicaid in CAP, SA, LTC, PLA, and other programs as assigned
- Experience in developing a high-quality training curriculum for Adult Medicaid policy and NC FAST
- Skilled at facilitating the adult learning process and ensuring that training is engaging and fun
- Ability to administer tests, quizzes, and exams to evaluate the transfer of learning
- Experience verbally communicating and writing trainees’ weekly status updates and pathways to supervisors and program managers
About This Position
Location: Human Services Center Somerset Raleigh, NC 27609
Employment Type: Regular
Work Schedule: Mon - Fri 8:00 am - 5:00 pm
Hiring Range: $23.47 - $31.68, commensurate with experience
Market Range: 23.47 - 39.90
Posting Closing Date: This position is open until filled and may close at anytime
What Makes Wake Great
Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
Equal Opportunity Statement
Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check Statement
Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker Statement
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
