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Employment Type
Intern (Fixed Term) (Trainee)
Job Summary
Salary Range: $15.50 to $18.50
Are you interested in finance, customer service, and gaining practical experience in the heart of government operations? We're looking for a motivated individual to join our team as a Billing & Customer Service Intern. This internship offers a fantastic opportunity to learn about utility billing and customer service within the framework of municipal government, while contributing to the smooth operation of our organization.
Why you’ll love this role! Hands-On Learning: Dive deep into the world of utility billing and gain practical experience in financial operations. Real-World Impact: Play a vital role in ensuring accurate billing and reliable utility services for our community. Mentorship and Support: Work closely with experienced professionals who are passionate about helping you succeed in your journey. Professional Growth: Develop valuable skills in finance, data analysis, and customer experience that will set you up for success in your future career. Collaborative Environment: Join a supportive team where your ideas are valued, and your contributions make a difference.
For more details, review the full job details and requirements below.
The Billing and Customer Service Intern is responsible for serving the city’s customers with utility billing inquiries, issues, and solutions. Prudence, professionalism, and tact when interacting with others and an overall customer satisfaction are key elements that will be vital to this position. As part of the Exceptional Services focus area, this role is designated to be part of the Customer Experience team to drive consistency, efficiency, next level of excellence in service as well as provide data-driven recommendations while continuing to establish customer experience as a key component to organizational culture.
Key Responsibilities
- Assists in processing utility bills for residential and commercial customers.
- Fields customer calls, chats, emails, and walk in transactions, providing exceptional customer service.
- Collaborates with team members to streamline billing processes and improve efficiency.
- Participates in special projects to enhance the overall utility billing experience for our customers.
Qualifications
Experience: Must be a current college student pursuing a degree in finance, accounting, business administration, or a related field. Knowledge of Qualtrics, Excel, Word, PowerPoint, Teams, Outlook, beneficial but not required. The successful candidate will also need strong customer service, time management, and organization skills.
Education: Full or part-time enrollment in an accredited college or university baccalaureate program.
Licenses & Certifications: None
Language: Proficiency with verbal and written English language required.
Environmental or Physical Demands: None
