Assistant Director for Continuing Students & Retention (Administrator I) - Residential Life

  • Cal State University (CSU) San Francisco
  • San Francisco, California
  • Apr 24, 2024
Administration and Management Clerical and Administrative Support

Job Description

Working Title

Assistant Director for Continuing Students & Retention

Administrator Level

This position is an MPP Level I in the California State University Management Personnel Plan (MPP), reporting to the Associate Director of Residential Education & Leadership, Residential Life.

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.


Residential Life

Appointment Type

At Will

Time Base


Work Schedule

Monday-Friday; 9:00am to 6:00pm, however is required to participate in the after-hours response rotation. Must maintain a flexible schedule that meets the needs of the department and San Francisco State University. As a member of the Residential Life Leadership team, the position is designated “essential personnel” and may be expected to respond to after-hours situation or emergencies and work some weekends and holidays. The position may be required from time to time to travel and represent the department to the public.

Anticipated Hiring Range

$6,096.00 - $6,916.00 Per Month ($73,152.00 - $82,992.00 Annually)

Salary is commensurate with experience.

Position Summary

Under the general direction of the Associate Director of Residential Education and Leadership, the Assistant Director of Residential Education and Continuing Student Retention performs duties to lead the Residential Education and Leadership team within the Residential Life Department, specifically in the Residential Communities that house continuing students.

This position is tasked with the responsibility of visioning and leading the Residential communities that house all continuing, transfer, and non-traditional students. This includes but is not limited to Developing, implementing, and assessing residential curriculums that meet the needs of:
  • Developing, implementing, and assessing residential curriculums that meet the needs of:
    • Sophomore Year Experience
    • Transfer Student Communities
    • Continuing Student Living Learning Communities
  • Continual collaboration and assistance with the Employee, Family Housing program
  • Being the Residential Life representative on University Committees surrounding student retention, transfer students, and student career planning
  • Leading Residential Life’s student leader recruitment, hiring, and training processes for compensated student leaders

They assist in the oversight of programs and administrative processes that contribute to the functioning of Residential Life. As part of this, the position supports the Residential Community, which consists of 5 residential communities that house approximately 2,400 first year and 2,000 upper division residents. The Assistant Director’s central focus is to provide general guidance, direction, and oversight to the residential education staff, which is comprised of a variety of full-time and part-time staff and residential student leaders (Resident Assistants). The Assistant Director serves in the place of the Associate Director during absences, and may be involved in higher-level resident conduct as deemed necessary.

The Assistant Director will independently perform highly complex professional student services including, but not limited to: reviewing complex individual, group or organizational problems; and developing and recommending courses of actions and implementing proposed solutions. The Assistant Director must utilize a combination of high-level analytical and interpersonal skills working on complex problems from the investigation and analysis stage through the solution and implementation stage

The Assistant Director will participate in, oversee, assess, and make recommendations in regards to the following:
  • Academic and Education Development
  • Residential Curriculum Development
  • Assessment
  • Communication with families/guardians
  • Community Development
  • Counseling
  • Crisis Management/Response
  • Facility Management
  • Leadership Development
  • Living Learning Community Development
  • Programming
  • Recruitment and Selection
  • Student Conduct
  • Student Development
  • Training

In addition, the Assistant Director, in collaboration with the Director of Residential Life, will serve as a key figure in the oversight and administration of response to crisis and emergency situations, which also entails an on-call rotation.

Essential Functions

Specialist Functions

Continuing Student Retention Initiatives: The incumbent will be the driving force behind Residential Life’s efforts in the retention of students beyond their second year at the university and the retention of transfer students. The incumbent will work directly with campus partners to create a comprehensive experience for students as they matriculate through the university, connecting them with resources and providing opportunities to assist students in graduating.

Residential Curriculum Development - Under direct supervision, the incumbent will assist in developing, sustaining, and assessing a comprehensive Residential Curriculum including the educational priority, learning goals, learning outcomes, education strategies and assessment methods. The incumbent will work directly with the Residential Curriculum Coordinator/or appropriate position to oversee in-hall curriculum efforts and be responsible for driving the development of curriculums specific to continuing, transfer, and non-traditional students.


The incumbent serves as the direct supervisor and Appropriate Administrator to the Residential Education Area Coordinators and Specialist Coordinators (up to 10 Student Services Professional staff), and indirect supervisor to live-in professional and paraprofessional staff (up to 10 Head Residents and approximately 100 student assistants). All of these staff positions are primarily responsible for the day-to-day administration of the Residential Education and Leadership programs, as well as the health, safety and well-being of the residential community. The incumbent interfaces directly with students, parents and peers, under sensitive and sometimes complex situations.


People Operations - Recruitment & Hiring, Onboarding/Separation, Payroll, Training, Process development, Employee Engagement, Performance Management, and Labor Relations. The incumbent will assist in HR management, risk management, and labor relations issues and actions involving University property and resources. The incumbent analyzes human resource matters in the department and proposes management positions on employment matters and practices that comport with HR policies, guidelines, and practices at the University and CSU levels.

Assessment Initiatives - In collaboration with all management level positions, the incumbent will develop and take ownership of Student Learning Outcomes, program assessments, and resident engagement feedback including a yearly Resident survey. The incumbent will partner with professional staff to gather data from student staff and residents related to the employment and resident experience, respectively. The incumbent will generate criteria for an annual report in support of evidence-based decision-making.

Academic Success - Under direct supervision, the incumbent will assist in developing, sustaining, and assessing initiatives that enrich student success and graduation; and work with the Academic Initiatives Coordinator to provide advising and support for residential academic initiative implementation in the residential communities.

Leadership Initiatives - Under direct supervision, the incumbent will assist in developing, sustaining, and assessing initiatives centered on student leadership and student leadership organization development and growth.

Project Management - Under general supervision, the incumbent will lead and develop student leader hiring, training, and development processes and programs; and lead/direct other staff members in the execution of all training, development, and selection for student leaders.

After Hours Response

The Assistant Director is required to live-on campus and participate in the after-hours response rotation providing consult, advice, and direction to the primary professional team member on duty. They must maintain a flexible schedule to meet the needs of the department and San Francisco State University. As a member of the Residential Life Leadership team, the position is designated “essential personnel” and may be expected to respond to after-hours situation or emergencies and work some weekends and holidays. The position may be required from time to time to travel and represent the department to the public.

Professional Behavior
  • Fosters and promotes the Principles of Conduct for a Multi-Cultural University and User Friendly Principles.
  • Promotes and ensures the application of human resources professional responsibilities and ethical standards.

Other Duties as Assigned


A Master’s Degree in higher education, student affairs, human services or a related field, and five years of increasingly responsible administrative, Residential Life experience, including supervision of professional staff. Ability to carry out complex assignments without detailed instructions; strong organizational skills and the ability to plan, coordinate, and initiate actions necessary to implement administrative, group decisions or recommendations. Ability to make independent decisions; exercise sound judgment; communicate ideas effectively in both written and verbal formats and with a diverse student, faculty, staff and community is essential.

The Assistant Director must be able to provide comprehensive advisement to staff and department leadership; liaise with central Human Resources and campus partners; and identify problems and implement solutions where guidelines and precedents do not exist. The Assistant Director must have the ability to reason logically, analyze, and define organizational and operating problems and implement appropriate responses.

Demonstrated ability and ongoing support for creating environments of social justice, equity and inclusion. Develop and implement socially-just policies that promote the development of inclusive, safe, and accessible living environments.

The Assistant Director must be able to work effectively with a variety of individuals and should have special strengths and experience in organizational and employee development, project management, and supervision/management of employees. Strong administrative and organizational skills (including the ability to effectively utilize computer hardware and software tools such as Microsoft Word, Excel, Outlook, Access, and PeopleSoft). At least three years of live-in experience through a Residential Life/Housing program.


Mental Health First Aid Certificate to be completed within the first year of employment.


Previous experience in mid-level position if possible. Ability to quickly and accurately develop, retain, interpret and apply comprehensive knowledge about the CSU and SF State policies and procedures, Title 5 of the California Education Code, and the Housing License Agreement.

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.


Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

Employment Requirement

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to .

Additional Information


Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.

The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.

Advertised: Apr 22 2024 Pacific Daylight Time
Applications close:

Closing Date/Time:

Job Address

San Francisco, California 94132 United States View Map