Job Location: This position is eligible for remote work once training is complete, but is flexible throughout the State of Missouri if office space is needed. The hours for this position will be Friday-Monday 9:30am-8:00pm or Friday-Tuesday 11:30am-8:00pm.
Are you driven to protect seniors and adults with disabilities? Do you work well in challenging situations? If so, come join a team that is dedicated to protecting Missouri's most vulnerable adults. We are seeking a passionate and professional candidate to serve as an agent on Missouri's centralized Adult Abuse, Neglect, and Exploitation customer service call center. You will serve as the first contact with our agency for people who have been abused, neglected and/or exploited or those concerned about these vulnerable victims. You will then pass the reported information on to dedicated field staff for follow up. Your work directly impacts the quality of life for Missouri's seniors and disabled adult populations.
- Conduct structured telephone interviews to gather information on reports of abuse, neglect, and exploitation.
- Utilize multiple computers systems for the purpose of disseminating information received at intake to the field
- Provide customer service to a multitude of customers, including other state agencies, community partners, providers, and the public.
- Actively participate in an environment and culture of progressive improvement
- Process online, fax, and email reports as assigned.
- Travel will be required with possible overnight stays and overtime.
- Other duties as assigned.
- High level communication and interviewing skills.
- Able to work independently and show initiative within a team environment.
- Able to be resilient, think critically, and be innovative.
- Bachelor's degree (relevant experience such as LPN, RN, or social service supports, etc. experience may be substituted for each year of required education).
- For the APS Specialist II position, one or more years of experience in Adult Protective Services or other related human services field.
Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
