job description
The Facilities Management Division has a Senior Communications Operator II position available for an emergency appointment or transfer opportunity
A Senior Communications Operator II supervises, assigns, reviews and evaluates the work of Communication Information Representatives (CIR's) who operate a Centrex console two-way radio, telephone console and Maximo software. Handles complex calls when needed. May serve as a back-up for CIR's involved in dispatching and call taking to meet operational needs.
Provides training to all Communications Information Representatives (ClR) on dispatch procedures; Maximo usage; customer service; and other skills necessary to perform the duties of the Maintenance Dispatch Desk. Conducts an analysis of workload indicators and quality assurance to ensure priorities and goals are met. Interacts daily with department management, subordinates, City staff and the public. Perform timekeeping duties of issuing overtime, coordinate staffing schedules, and resolve conflicts. Must maintain constant situational awareness by monitoring all airport-related events. Escalate all emergency situations indicating a compromise to the functional integrity of LAWA facilities and systems to the appropriate ARCC Staff, managers and directors for the necessary emergency response coordination (e.g., electrical power shutdowns, water, sewage, or gas line breaks, information pertaining to fire/life/safety/security threat).
Requirement(s) / Minimum Qualifications: Two years of full-time paid experience as a Communications Information Representative with the City of Los Angeles.
In accordance with Los Angeles City Ordinance 187134, candidates must meet the minimum requirement of being fully vaccinated against COVID-19 or receive an exemption and report their vaccination status prior to being hired by the hiring City department. The ordinance is available at https://clkrep.lacity.org/onlinedocs/2021/21-0921_ord_187134_8-24-21.pdf .
***Note:
- 9/80 Schedule, Swing Shift- 1:45 PM - 11:15 PM.
- Application/Resume review prior to interview selection
- WILL CONSIDER PAYGRADE ADVANCEMENT
How to apply
All interested candidates should submit a completed City application to FMUGHIRING@lawa.org; ATTN: Briana McGee.
Deadline to submit should be no later than 4:00pm Wednesday, May 8, 2024.
Emergency Appointment
An emergency appointment is not a regular appointment. It is a temporary appointment which does not require that you successfully compete in the Civil Service examination process. The appointment may not exceed one year and must be terminated immediately when a regular appointment can be made from an eligible list. No emergency appointment can exceed one year. (City Charter Section 1013).
For candidates seeking initial City employment, in accordance with Los Angeles City Ordinance 187134, information regarding COVID-19 vaccination requirements as conditions of employment may be found at: https://clkrep.lacity.org/onlinedocs/2021/21-0921_ord_187134_8-24-21.pdf .
Closing Date/Time: 5/8/24
