Description
THE POSITION This recruitment is being conducted to fill one full-time vacancy. The list established by this recruitment may be used to fill future full-time, part-time, limited term, and temporary vacancies for up to one year.
The Public Works Customer Service Representative will support the Public Works Engineering Division by answering calls, providing customer service to the public and City staff. The Customer Service Representative will be responsible for greeting traffic from the general public and triage public requests while City Hall is open to the public. When City Hall is closed to the public, the Customer Service Representative will be completing administrative and/or clerical tasks in the engineering division of the Public Works department.
THE DEPARTMENT The Public Works Department provides essential services to the Vallejo community. It is a progressive, innovative, and collaborative department with a team of skilled professionals responsible for engineering, design, construction, and maintenance of the City's roads, traffic signals, trees, open spaces, and buildings. The department also manages real property lease agreements, stormwater compliance programs, transportation planning, recycling & solid waste contract services, the Vallejo Municipal Marina, the Mare Island Preserve, and the Mare Island Causeway Bridge. For more information about the specific Divisions, please
click here.
THE CITY OF VALLEJO The City of Vallejo is located in Solano County and has a population of approximately 121,000 residents. Vallejo is a rapidly changing, highly diverse community located midway between the cities of San Francisco and Sacramento. It is a friendly, active waterfront community that attracts innovative, hardworking people and takes great pride in its 148-year history and maritime heritage. Residents of Vallejo are situated to take advantage of the best of what the area has to offer. Golf, museums, performing arts, boutique shopping, brewpubs and a wide selection of restaurants are all available in Vallejo. Residents and visitors alike enjoy Vallejo's delightful historical downtown area, weekly downtown farmer's market, and beautifully restored Victorian homes and business facades. Vallejo is also home to Six Flags Discovery Kingdom, one of America's only combination wildlife, oceanarium and theme parks.
CLASS CHARACTERISTICS This class is characterized by the responsibility for providing customer service and assistance to the public and City staff when assigned to the Commercial Services Section of the Finance Department or the Operations Section of the Public Works Department. This is the full working level and incumbents within this classification are expected to work with limited supervision within their respective assignment area.
SUPERVISION RECEIVED AND EXERCISED Depending upon assignment receives general supervision from the Commercial Services or Public Works section manager.
Essential Functions EXAMPLES OF IMPORTANT RESPONSIBILITIES AND DUTIES - The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
Important responsibilities and duties may include, but are not limited to, the following :
- Enter Daily Work Reports into the automated work order time and record keeping system. Write, distribute, and track work orders.
- Receive and respond to complaints and emergency calls, as well as requests for information.
- Dispatch Public Works workers using a two-way radio, telephone, and pager system. Monitor the street light recorder.
- Monitor communications on the two-way radio.
- Compile and prepare bills and a variety of reports for work completed by City Public Works employees.
- Receive, track, and authorize payment for garbage company transfer station tickets.
- Maintain a database for Public Works assets maintained by the City Maintenance Division.
- Provide individual software training and assistance to those employees using the automated work order system. Provide training to new staff.
- May be assigned the responsibility of database administrator for the automated work order system.
- Retrieve, sort, and distribute Underground Service Alert (USA) requests.
- Notify outside agencies and departments of work being performed by City staff as required.
- Set-up, retrieve and distribute preventative maintenance schedules.
- Monitor and process delinquent bill meter removals and new meter installations.
Minimum Qualifications/Knowledge, Skills & Abilities Knowledge of:
- Basic customer relations techniques.
- Modern office practices, procedures and equipment including a computer.
- Equipment used by employees assigned to the Commercial Services Section or Public Works Operations Section.
- Terminology associated with the work performed within the assigned section, Operational practices of assigned section.
- Principles and procedures of record keeping.
- Mathematical principles.
- English usage, spelling, grammar, and punctuation.
Ability to:
- Learn the operations, services, and activities of a customer service program.
- Learn, interpret, and explain utility policies and procedures.
- Respond tactfully and courteously with the public in answering customer inquiries and complaints.
- Operate a variety of office equipment including a typewriter, calculator, and computer terminal.
- Maintain a variety of records and files.
- Perform varied clerical work.
- Perform mathematical calculations quickly and accurately.
- Work in situations with hostile customers.
- Understand and carry out oral and written instructions.
- Communicate clearly and concisely, both orally and in writing.
- Establish and maintain effective working relationships with those contacted in the course of work.
- Prioritize work assignments and activities.
EXPERIENCE AND TRAINING GUIDELINES Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience :
Two years of customer service experience. Computerized record keeping and data base systems, bookkeeping and cash handling experience is desirable.
Training :
Completion of the twelfth grade and some training or coursework in accounting and record keeping.
Additional Information The Recruitment & Selection Process 1. Applications are due by 5:00 P.M. on Friday, May 10, 2024. Applicants must submit a completed City of Vallejo online application, including all responses to the Supplemental Questionnaire (Resume/Cover Letter Optional), by the posted deadline in order to be considered.
NOTE: If you have problems creating a user account, obtaining your already created account information, or submitting your online application, please contact governmentjobs.com applicant support directly at 855-524-5627. City of Vallejo HR staff are unable to assist with these issues.
2. Applications will be screened for overall qualifications the week of May 13, 2024.
3. Applicants who meet the minimum qualifications will have their supplemental responses scored by subject matter experts the week of May 20, 2024. The most qualified applicants from the scoring of the supplemental questions will be invited to participate in an Oral Panel Interview.
4. Oral Panel Interviews are tentatively scheduled to take place the week of June 3, 2024. Oral Panel Interviews are weighted at 100% of the candidates' score. Candidates must achieve a minimum passing score of 70%. Those achieving 70% or higher will be placed on the Register of Eligibles (eligible list) and may be considered to fill positions for up to one year.
The City reserves the right to limit the number of candidates to those determined to be best qualified based upon all requested application materials, including training and experience, current resume, and responses to supplemental questions.
REASONABLE ACCOMMODATIONS The City of Vallejo is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need reasonable accommodation during the application, assessment or selection process may contact the Human Resources Department to request an accommodation. Please contact Sukari Dixon at (707) 648-4398 or send an email to: Sukari.Dixon@cityofvallejo.net no later than May 10, 2024, at 5:00 P.M.
PRIOR TO HIRE The selected candidate will be required to: 1) Submit to reference checks 2) Submit to and successfully pass a pre-employment background check, including fingerprint check. 3) Provide proof of legal right to work in the United States.
Disaster Service Workers - All City of Vallejo ("City") employees are designated Disaster Service Workers ("DSW") by state law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all DSW-related training as assigned and to return to work as ordered in the event of an emergency.
Equal Opportunity Employer (EOE) - The City of Vallejo is an Equal Opportunity Employer. It is the policy of the City of Vallejo to provide equal employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.
Closing Date/Time: 5/10/2024 5:00 PM Pacific
Please mention you found this employment opportunity on the CareersInGovernment.com job board.
