JOB SUMMARY: Facilitates front-line operations at the Hatfield Chilson Recreation Center by greeting guests and performing customer service for front desk and check-in desk areas, clerical and receptionist duties. The salary range for this position is
$14.42- $17.98 per hour depending on qualifications and experience.
Position will remain open until filled. ESSENTIAL FUNCTIONS: - Enhances Chilson image and ensures a quality visit to the Chilson Center guests by receiving and greeting individuals and professionally assisting callers.
- Primary workstations include check-in desk and front desk. Provides quality customer service tasks for these areas as key front-line operational staff member. Tasks to include but not limited to: guest check-in, sales, facility reservations, activity registrations, washing/drying towels, equipment checkout, answering phones, concession, and merchandise sales.
- Processes transactions on affiliated computerized cash register and controls daily use revenues by collecting correct fees for daily admissions, activity registrations, facility reservations, extended used passes, adult athletic fees, merchandise and concessions.
- Prepares shift deposits and drawers at beginning/end of shift.
- Disseminates and promotes Parks and Recreation program information; directs public to proper locations; educates users of potential opportunities and services available; provides general facility use instructions; enforces facility policy and procedure by informing guests of existing policies; observes guest use and informs supervisors of improper facility or equipment use.
- Provides clerical support by assisting with maintenance of various records and sorting/filing needs.
- Resolves administrative concerns by applying appropriate policies and procedures through positive interaction and involvement with Facility Management Team and public.
OTHER JOB FUNCTIONS: - Performs other duties as assigned.
QUALIFICATIONS: Required Education: - High School Graduate or GED.
Required Experience: - Six (6) months of previous work experience performing similar customer service, receptionist and cashier duties, including high degree of public contact and customer relations in a fast-paced environment.
Preferred Experience: - Experience in recreation center setting.
- Computer experience using MS Word and MS Excel.
Certifications: - Current CPR certification required, or must be obtained within 90 days of hire.
KNOWLEDGE, SKILLS & ABILITIES: - Must possess proven excellent customer service skills, be able to communicate effectively and diplomatically with guests, co-workers and facility management team.
- Must demonstrate skills of good judgment and decision-making in handling difficult situations involving facility guests.
- Ability to follow written and verbal direction.
- Ability to complete fee transactions quickly and accurately and prepare daily cash report using math principals.
- Must be able to operate menu driven computer/cash register system.
PHYSICAL DEMANDS & WORKING CONDITIONS: - Frequent minimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal.
- Frequent exposure to routine office noise and equipment.
- Occasional light to moderate physical effort that includes frequent standing or walking or maintaining arms and hands in the same position for repetitive tasks. Frequently works with light objects and light hand tools.
- Occasional Moderate to considerable physical effort that includes working from ladders in awkward positions. Frequent use of light or medium weight objects (e.g., 25-50 lbs) and use of medium weight tools.
- Occasional exposure to hazards typically found in general office environments where there is rarely to no exposure to injury or accident.
- Occasional exposure to hazards that are predictable or well protected against.
This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE!
In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America.
Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance.
A vibrant community, surrounded by natural beauty, where you belong!
Non Benefit Eligible Benefits Package Includes: - Retirement - 457 employee funded plan
- Medical Leave - Up to 48 hours accrued. Accrue 1 hour of leave per 30 hours worked
Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.
City of Loveland job descriptions are designed to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities, skills, and qualifications. City of Loveland job descriptions may be updated periodically, and additional activities, duties or responsibilities may be assigned by management as deemed appropriate.
The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
E-Verify Notice of Participation. Learn more about your right to work. Visit
E-Verify.gov for more information.
Employment offers will be conditional on the successful completion of a criminal history background check, including a criminal sex offender search.
