Emergency Services Dispatcher III

Position Description

Come and join the City of Fresno in achieving our mission of Building a Better Fresno!

The Fresno Police Department (FPD) strives to provide the citizens of Fresno with a safe and protected community. FPD is seeking energetic, organized, and dependable individuals who are committed to being a part of a vigorous law enforcement agency.

Under minimum supervision, the incumbent will perform journey level work in operating radio-telephone transmitting and receiving equipment and a computer-aided dispatch (CAD) system.

Duties may include, but are not limited to, the following:
- Provides lead direction and training to subordinate emergency services dispatchers.
- Receives and transmits routine and emergency calls from the public for required law-enforcement, fire, medical or other emergency services, personnel and equipment.
- Investigates complaints and responds to citizen inquiries, handles unusual and complicated
calls and situations.
- Advises callers of police and/or fire procedures - if no emergency response is required.
- Operates a CAD system console, CRT terminal, and peripheral equipment.
- Receives and transmits coded messages to and from police and fire personnel and field units.
- Trains new employees, monitors performance and prepares progress reports.
- Evaluates calls and prepares reports based on information received.
- Performs related duties as required.

Full job description available to view at:
https://www.fresno.gov/wp-content/uploads/2023/05/Emergency-Services-Dispatcher-III.pdf

View "We Work For You" video to get an inside look at the day to day of an Emergency Services Dispatcher:
https://youtu.be/8VRwZmse5Go?si=Rkx_qBzIjPTTxjk6

The ideal candidate will provide exceptional customer service, possess a can-do attitude, and value teamwork at all levels of the organization. Emergency Services Dispatcher III's are the advanced working/lead class in the Emergency Services Dispatcher series. Employees are assigned to work various shifts which may require weekends and holidays. Swing and Night Shift pay is an additional $1.25 to $1.75 per hour above base rate of pay depending upon assigned shift.

The current vacancy exists in the Police Department. Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period for up to a maximum of two (2) years at the City's discretion. Should the competitive process be suspended for this recruitment, the eligibility list may be limited to three (3) months.

Pay,Benefits, & Work Schedule

UNIT 3 Classification - The Fresno City Employees Association, Inc. (FCEA)
HEALTH INSURANCE: The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents.
FLEXIBLE SPENDING ACCOUNT: IRS 125 Plan for health and dependent care expenses.
DEFERRED COMPENSATION: Voluntary 457 plan with Fidelity Investments to increase your retirement savings.
VACATION LEAVE: Accrue 8 - 14.66 hours per month based on years of service.
SICK LEAVE: Eight (8) hours per month, available after 90 days
SUPPLEMENTAL SICK- 40 hours per fiscal year. 80 hours lifetime maximum
HOLIDAYS: Ten (10) City-observed annual holidays plus birthday and two (2) personal days.
SHORT TERM DISABILITY: Provided through California SDI program.
BILINGUAL PREMIUM: PAY: $100 per month
HEALTH REIMBURSEMENT ARRANGEMENT: Eligible retirees can use remaining Sick Leave balance at 80% of hourly rate and other leave balances, if applicable, to reimburse medical insurance and qualified medical expenses, tax free.
RETIREMENT: City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other CA public agencies. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security.
DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits includes ownership of accumulated funds, compound interest earnings, and alternative distribution options.

Additional information regarding the City of Fresno benefits is available at
https://www.fresno.gov/personnel/human-resources-support/#tab-1

The Requirements

Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not assure a place on the eligibility list.

Possession of a High School Diploma or equivalent GED completion

AND

One (1) year of experience equivalent to that gained as an Emergency Services Dispatcher II with the City of Fresno.

Equivalent experience may be defined as:
Answering and evaluating emergency police, fire and medical service calls, preparing police and fire service calls, and operating a multi-channel Computer-Assisted-Dispatch (CAD) system console and related equipment to dispatch appropriate public safety units.

Additional Requirements

Possession of a valid California Driver's License may be required at time of appointment. Candidates considered for hire may be required to provide proof of a valid driver's license and a current copy of their driving record.

Eligible individuals certified for consideration for hire will be required to successfully pass a Department Interview, extensive background investigation, Computer Voice Stress Analyzer (CVSA) and/or polygraph test, medical examination which will include testing for the presence of drugs and alcohol, and a Department of Justice fingerprint prior to employment with the City of Fresno. Any falsification of information you provide or any failure to meet the requirements will result in disqualification from further consideration in the selection process for Emergency Services Dispatcher.

How To Apply

APPLICANTS MUST COMPLETE AN ON-LINE APPLICATION. PLEASE VISIT WWW.FRESNO.GOV/JOBS TO APPLY. For information on how to complete an on-line application, please view "Instruction Guide" on the City's website, Personnel Services Career Opportunities page, or call (559) 621-6950 for assistance. Resumes will not be accepted in lieu of a completed employment application.

ALL CORRESPONDENCE regarding this recruitment and exam process will be sent via e-mail. All applicants will acknowledge such understanding when they complete their on-line application. Verify we have your correct e-mail address before you submit your application. It is an applicant's responsibility to check their email frequently to ensure they receive all pertinent communication from the Personnel Services Department on a timely basis. Applicants will receive an automatically generated confirmation e-mail upon a successful application submittal. The e-mail is the only proof of submittal.

It is an applicant's responsibility to check their email account and to ensure it is set up to accept emails from the City of Fresno. Dependent upon your settings, notices from the City of Fresno may be directed to the "junk mail" or "spam" folders. It is the applicant's responsibility to check these folders.

Applications must be submitted by midnight on the filing deadline or they will not be accepted for any reason. FOR THIS RECRUITMENT, IT IS RECOMMENDED THAT PERMANENT FRESNO CITY EMPLOYEES APPLY THROUGH PEOPLESOFT SELF SERVICE.

Selection Process

Application Review - Applications and supplemental forms submitted will be reviewed and a limited number of the most qualified candidates will be invited to appear before the Oral Examination Board. Selection of the most qualified candidates will be based upon those applications demonstrating the greatest breadth and depth of applicable training, experience, and education. Therefore, applicants are urged to submit sufficiently detailed information in their application materials for a proper evaluation.
Oral Examination (100%) : A panel of subject matter experts will conduct job-related oral exams to evaluate a candidate's ability to provide lead direction and train personnel, deal tactfully with citizens who may have been abusive, excited, intoxicated, ill, disabled, incoherent, etc., maintain harmonious working relationships with other employees in a closed environment, operate radio communications equipment at the speed necessary to timely completion of assigned duties or other topics related to a candidate's training, experience and qualifications for the position of Emergency Services Dispatcher III. Candidates must achieve a passing score to qualify for the eligible list.

The oral examination date is scheduled for the week of June 3rd, 2024.

Veteran Preference Regulations

Candidates applying for veteran's preference are required to submit a copy of their DD214 with their application during the specified filing period. Evidence must be presented to indicate that the candidate was discharged honorably from the military service. Veterans, including City employees, must resubmit proof of honorable service for every examination for which veteran's preference credit is requested. Qualified veterans who pass the examination will have five (5) points added to their final score.

Additional Information

HOW TO ATTACH DOCUMENTS TO OUR ONLINE APPLICATION:
1. Your document must first be scanned and saved to a computer or thumb drive (save as the "document name.")
2. Then go to www.fresno.gov/jobs > City of Fresno Jobs > Apply On-Line.
3. Enter the same Login Information (Username & Password) that is going to be used for the job you are applying to.
4. Under the section "My Career Tools" (located towards the top of the page), Select "Cover Letters & Attachments", and then "Add Attachments" towards the bottom.
5. For Attachment Type, choose the most appropriate option (i.e. "DIPLOMA/TRANSCRIPTS or DD214.")
*If you do not see an appropriate choice, you may use "Reference Attachments." Under Attachment Purpose, you can TYPE a description.
6. Then Select "Add Attachment" and hit the "Browse" button to locate your attachment.
7. Once you have selected your attachment, select "Open", hit "Upload" and then "Save & Return."
8. After you confirm your attachment has been uploaded, then proceed to fill out your online application.

Equal Opportunity Employer

The City of Fresno is an Equal Opportunity Employer. Should you need a special accommodation due to a qualifying disability, please contact the Personnel Service Department at (559) 621-6950 in advance of the examination.

Closing Date/Time: 05/10/2024

5,948

2600 Fresno Street, Fresno, California 93721 United States View Map