SAN BERNARDINO SUPERIOR COURT
San Bernardino, California, United States
Description PLEASE APPLY DIRECTLY: https://koffassociates.com/hr-business-partner/ The salary range for this position is $83,563.48-$106,756.23 (3% COLA increase effective October 2024). The first review of resumes is Friday, August 9, 2024. Please view the JOB BROCHURE for more detailed information! The San Bernardino Superior Court is seeking a dedicated and experienced candidate who will join our team. The ideal candidate will be proven proactive HR professional with a passion for fostering positive relationships, ensuring legal compliance, meeting deadlines, and embodying a team-oriented, "can-do" mindset. If you are an experienced and proactive HR professional with a passion for fostering positive relationships, we would love to hear from you. Any combination of experience and education that would likely provide the required knowledge and abilities qualifies. A typical way to obtain the knowledge and abilities would be: Graduation from an accredited four (4) year college or university with a major in human resources, business administration, or a closely related field. A minimum of three (3) years of progressively responsible experience in human resources management or an equivalent combination of education, training, and experience. Experience in a public court is preferred. Additional human resources training/professional certification or a master's degree may be substituted for experience. SUPERIOR COURT OF CALIFORNIA COUNTY OF SAN BERNARDINO BENEFITS SUMMARY The San Bernardino Superior Court offers a range of benefit programs for employees and their eligible dependents. These include medical, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.A summary of benefits is provided below. Health and Welfare Benefits MEDICAL: The Court offers a variety of comprehensive health plan options to fit individual employee needs. The Court contributes up to $200.00 in benefit plan dollars each pay period to help full-time employees pay for health premiums. In addition, the health plan subsidy the court contributes toward the employee cost is 58.5% to 60% based on plan selection and level of coverage. DENTAL: The dental subsidy is equivalent to 100% of the employee only DPPO plan (but not less than twenty dollars {$20.00} per pay period). VISION: Court-paid plan for employees and eligible dependents. No co-pay/deductible for eye exams; frames and standard lenses or contact lenses (in lieu of standard lenses) every twelve (12) months. SHORT-TERM DISABILITY: Court-paid benefit that provides partial income replacement in the event that an employee is unable to work due to a non-work related disability. LONG-TERM DISABILITY: Court-paid benefit that provides partial income replacement in the event that an employee is unable to work due to a non-work related disability. LIFE INSURANCE: Court-paid basic life insurance benefit of $60,000. Additional supplemental life and AD&D insurance benefits may be purchased voluntarily. MEDICAL REIMBURSEMENT ACCOUNT: Flexible Spending Account (FSA) that helps participating employees lower their taxable income. Under this plan, employees elect to set aside pre-tax money each pay period to pay for eligible out-of-pocket medical expenses for themselves and their eligible dependents that are not paid by insurance or reimbursed by any other benefit plan. The Court contributes a dollar for dollar match up to $20.00 per pay period up to a maximum of five-hundred dollars ($500.00) per plan year. DEPENDENT CARE ASSISTANCE PLAN: This is a type of Flexible Spending Account (FSA) that helps participating eligible employees lower their taxable income. Under this plan, employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. Leave Allowances VACATION: After completion of the requisite hours of continuous service (based on the bargaining unit), employees are eligible to use accrued vacation allowance. Depending on length of service, employees may accrue from 80 to 200 hours annually. ADMINISTRATIVE LEAVE: Eighty (80) hours of additional leave to be used during the calendar year, prorated depending on start date. HOLIDAY: Fourteen (14) paid recognized holidays and the accrual of two (2) floating holidays annually. SICK LEAVE: Employees in regular positions accrue approximately 3.69 hours of sick leave per pay period to use during instances of authorized absence due to illness, injury, or medically related appointments. BEREAVEMENT LEAVE: ALL employees are eligible to receive a maximum of thirty-two (32) hours of paid leave per occurrence for bereavement leave due to the death of a person in the immediate family. Retirement and Deferred Compensation Plans RETIREMENT: The Court is a 1937 Act employer. More detailed information may be found by contacting SBCERA at (909) 885-7980 or toll-free at 1-877-722-3721 or by visiting the website at San Bernardino County Retirement Association. The Court does not pay into the Social Security system; however, it does contribute to Medicare. Retirement benefits subject to change. DEFERRED COMPENSATION: Employees are eligible to participate in the Court's 457 and/or the 401(k) Deferred Compensation Plans. These are supplemental retirement plans that permit employees to defer a certain portion of their pre or post tax salary, within certain Internal Revenue Service (IRS) limits, to an account maintained by an investment service provider. Participating employees in the pre-tax option postpone paying taxes on the deferred portion of their income. 401(k): The Court matches a percentage of the employee's earnable compensation based on the employee contributions. 457: Employees may elect to have a percentage of their salary or a flat amount deferred for a pre or post tax investment. RETIREMENT MEDICAL TRUST: This plan helps with the high cost of health care expenses after retirement. Participation is for those with ten (10) or more years of participation in SBCERA or where the individual contributed to a public sector retirement system or system(s) over a ten (10) year period and did not withdraw the contribution form the retirement system(s). Under this plan, eligible retired participants pay for qualified expenses on a non-tax basis. All contributions, earnings, and reimbursements are tax free. The trust is funded by the eligible cash value of the participant's sick leave upon separation of service and Court contributions. The Court contributes a percentage of the employee's salary to the trust per pay period. Additional Benefits TUITION BENEFIT: The Court shall provide $1,000.00 per fiscal year to be used for job related education or career development, book fees or to reimburse membership dues in professional organizations. CAR ALLOWANCE: Use of Court Vehicle. CELL PHONE: The Court shall provide reimbursement of $20.00 for voice and $20.00 for data services per month upon submission of proper forms and documentation. FLEXIBLE WORK SCHEDULE: The Court recognizes the importance of work/life balance. Employees may request alternative work scheduling or flexible work schedules when classifications meet the requirements. COMMUTER SERVICES: This program assists with providing information on carpools, rideshare matching, and public transportation options. The Court offers incentives for employees eligible to participating in Ridesharing activities. The Human Resources Department reserves the right to modify the benefit programs in accordance with the Personnel Rules and Regulations. Closing Date/Time: 9/2/2024 11:59 PM Pacific
Jul 26, 2024
Full Time
Description PLEASE APPLY DIRECTLY: https://koffassociates.com/hr-business-partner/ The salary range for this position is $83,563.48-$106,756.23 (3% COLA increase effective October 2024). The first review of resumes is Friday, August 9, 2024. Please view the JOB BROCHURE for more detailed information! The San Bernardino Superior Court is seeking a dedicated and experienced candidate who will join our team. The ideal candidate will be proven proactive HR professional with a passion for fostering positive relationships, ensuring legal compliance, meeting deadlines, and embodying a team-oriented, "can-do" mindset. If you are an experienced and proactive HR professional with a passion for fostering positive relationships, we would love to hear from you. Any combination of experience and education that would likely provide the required knowledge and abilities qualifies. A typical way to obtain the knowledge and abilities would be: Graduation from an accredited four (4) year college or university with a major in human resources, business administration, or a closely related field. A minimum of three (3) years of progressively responsible experience in human resources management or an equivalent combination of education, training, and experience. Experience in a public court is preferred. Additional human resources training/professional certification or a master's degree may be substituted for experience. SUPERIOR COURT OF CALIFORNIA COUNTY OF SAN BERNARDINO BENEFITS SUMMARY The San Bernardino Superior Court offers a range of benefit programs for employees and their eligible dependents. These include medical, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.A summary of benefits is provided below. Health and Welfare Benefits MEDICAL: The Court offers a variety of comprehensive health plan options to fit individual employee needs. The Court contributes up to $200.00 in benefit plan dollars each pay period to help full-time employees pay for health premiums. In addition, the health plan subsidy the court contributes toward the employee cost is 58.5% to 60% based on plan selection and level of coverage. DENTAL: The dental subsidy is equivalent to 100% of the employee only DPPO plan (but not less than twenty dollars {$20.00} per pay period). VISION: Court-paid plan for employees and eligible dependents. No co-pay/deductible for eye exams; frames and standard lenses or contact lenses (in lieu of standard lenses) every twelve (12) months. SHORT-TERM DISABILITY: Court-paid benefit that provides partial income replacement in the event that an employee is unable to work due to a non-work related disability. LONG-TERM DISABILITY: Court-paid benefit that provides partial income replacement in the event that an employee is unable to work due to a non-work related disability. LIFE INSURANCE: Court-paid basic life insurance benefit of $60,000. Additional supplemental life and AD&D insurance benefits may be purchased voluntarily. MEDICAL REIMBURSEMENT ACCOUNT: Flexible Spending Account (FSA) that helps participating employees lower their taxable income. Under this plan, employees elect to set aside pre-tax money each pay period to pay for eligible out-of-pocket medical expenses for themselves and their eligible dependents that are not paid by insurance or reimbursed by any other benefit plan. The Court contributes a dollar for dollar match up to $20.00 per pay period up to a maximum of five-hundred dollars ($500.00) per plan year. DEPENDENT CARE ASSISTANCE PLAN: This is a type of Flexible Spending Account (FSA) that helps participating eligible employees lower their taxable income. Under this plan, employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. Leave Allowances VACATION: After completion of the requisite hours of continuous service (based on the bargaining unit), employees are eligible to use accrued vacation allowance. Depending on length of service, employees may accrue from 80 to 200 hours annually. ADMINISTRATIVE LEAVE: Eighty (80) hours of additional leave to be used during the calendar year, prorated depending on start date. HOLIDAY: Fourteen (14) paid recognized holidays and the accrual of two (2) floating holidays annually. SICK LEAVE: Employees in regular positions accrue approximately 3.69 hours of sick leave per pay period to use during instances of authorized absence due to illness, injury, or medically related appointments. BEREAVEMENT LEAVE: ALL employees are eligible to receive a maximum of thirty-two (32) hours of paid leave per occurrence for bereavement leave due to the death of a person in the immediate family. Retirement and Deferred Compensation Plans RETIREMENT: The Court is a 1937 Act employer. More detailed information may be found by contacting SBCERA at (909) 885-7980 or toll-free at 1-877-722-3721 or by visiting the website at San Bernardino County Retirement Association. The Court does not pay into the Social Security system; however, it does contribute to Medicare. Retirement benefits subject to change. DEFERRED COMPENSATION: Employees are eligible to participate in the Court's 457 and/or the 401(k) Deferred Compensation Plans. These are supplemental retirement plans that permit employees to defer a certain portion of their pre or post tax salary, within certain Internal Revenue Service (IRS) limits, to an account maintained by an investment service provider. Participating employees in the pre-tax option postpone paying taxes on the deferred portion of their income. 401(k): The Court matches a percentage of the employee's earnable compensation based on the employee contributions. 457: Employees may elect to have a percentage of their salary or a flat amount deferred for a pre or post tax investment. RETIREMENT MEDICAL TRUST: This plan helps with the high cost of health care expenses after retirement. Participation is for those with ten (10) or more years of participation in SBCERA or where the individual contributed to a public sector retirement system or system(s) over a ten (10) year period and did not withdraw the contribution form the retirement system(s). Under this plan, eligible retired participants pay for qualified expenses on a non-tax basis. All contributions, earnings, and reimbursements are tax free. The trust is funded by the eligible cash value of the participant's sick leave upon separation of service and Court contributions. The Court contributes a percentage of the employee's salary to the trust per pay period. Additional Benefits TUITION BENEFIT: The Court shall provide $1,000.00 per fiscal year to be used for job related education or career development, book fees or to reimburse membership dues in professional organizations. CAR ALLOWANCE: Use of Court Vehicle. CELL PHONE: The Court shall provide reimbursement of $20.00 for voice and $20.00 for data services per month upon submission of proper forms and documentation. FLEXIBLE WORK SCHEDULE: The Court recognizes the importance of work/life balance. Employees may request alternative work scheduling or flexible work schedules when classifications meet the requirements. COMMUTER SERVICES: This program assists with providing information on carpools, rideshare matching, and public transportation options. The Court offers incentives for employees eligible to participating in Ridesharing activities. The Human Resources Department reserves the right to modify the benefit programs in accordance with the Personnel Rules and Regulations. Closing Date/Time: 9/2/2024 11:59 PM Pacific
SAN BERNARDINO COUNTY, CA
San Bernardino, California, United States
The Job 3% Annual Across the Board Salary Increases on February 2024/25** Bi-annual step increases of 2.5% up to Step 16*** San Bernardino County Human Resources (HR) is growing and seeks experienced, self-motivated, energetic and innovative HR investigation leaders ready to take up the challenge and help achieve our vision of a high-impact HR Department that provides exemplary customer service while serving County and departmental operations. The Centralized Investigations unit within the HR department is seeking to fill multiple, immediate Senior HR Investigator vacancies. Incumbents are responsible for overseeing a team of investigators who conduct in-depth interviews and investigations, including gathering and evaluating information; perform the most complex and sensitive work which may be high profile in nature; confer with managers on issues and resolve problems for highly sensitive and confidential matters; prepare and present disciplinary cases at formal hearings with county counsel or as second chair; coach and provide guidance to subordinate team members related to identifying training needs and developing training programs for managers and supervisors. CONDITIONS OF EMPLOYMENT Pre-Employment Process: Prior to appointment, a pplicants must successfully pass a background check, including fingerprinting, verification of employment history and education, and physical exam/drug test. Travel: Travel throughout the County may be required. Employees may be required to make provision for transportation and use personal vehicles (mileage reimbursement at current IRS rate is available). At the time of hire, a valid California Class C driver license and proof of automobile liability insurance must be produced for the individual providing the transportation. Note: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. This excellent opportunity for career growth, also offers a lucrative compensation and benefits package that includes bi-annual step increases of 2.5% up to max step (a dvanced step placement upon hire is subject to qualifications) , and the benefits listed below: As an alternative to the traditional benefits package, you may also be eligible to elect the Modified Benefit Option (MBO) that provides an increased base rate of pay (4% above the base rate of pay) with modified benefits. For more detailed information on the MBO for Exempt Group, refer to the MBO - Exempt (Non-Elected) BbOU - Benefits Summary Guide . *Depends upon selected benefit options **Salary increases contingent upon assessed values for prior fiscal year ****According to criteria established in the Exempt Ordinance ( see pages 84-85 ) Minimum Requirements Education: A bachelor's degree in Business or Public Administration, Behavioral Science, Human Resources Management, Organizational Psychology, or a closely related field. Qualifying degrees or coursework must be completed at a college or university accredited by an accrediting association recognized by the United States Department of Education. In addition, degrees completed outside of the U.S. must be accompanied by an evaluation report from a reputable credential evaluation service indicating equivalency to degrees or coursework completed at a college or university accredited by an accrediting association recognized by the United States Department of Education. -AND- E xperience: Eighteen (18) months of professional-level human resources experience within an HR department , which must include responsibility for managing and resolving complex employee/labor relations matters such as employee grievances, investigations, and disciplinary actions. Experience is typically equivalent to the San Bernardino County Human Resources Business Partner II or Human Resources Analyst II classifications or higher. All qualifying experience must be obtained within a public sector (i.e., government) agency employer with a union represented workforce (500+ regular employees preferred). Desired Qualifications The ideal candidate will have substantial professional-level human resources leadership experience overseeing staff who conduct employee relations investigations within a public agency and/or merit system environment. In addition, the ideal candidate will demonstrate an ability to earn trust, foster positive work environments, dive deep and work successfully on a broad spectrum of employee relations issues and business challenges; will be a problem solver with a strong customer service focus and exceptional verbal and written communication skills; will have excellent planning and organizing skills with the ability to handle and prioritize multiple assignments and/or projects; and will be able to work effectively with others, both internally and externally, at various levels in the organization. Candidates with advanced degrees, JD, or other specialized training in employee relations and a firm understanding of federal and state employment and labor laws are highly desired. Selection Process Application Procedure : To receive consideration for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire. Resumes will not be accepted in lieu of completing the application and/or the supplemental questionnaire. Selection Process: The selection process will consist of a competitive evaluation of qualifications based on the application and responses to the supplemental questions. The most highly qualified candidates will be referred to the appointing authority for further consideration. Candidates advancing in the selection process will receive further information/instructions via email only. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. If you require technical assistance, please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by computer or browser used to submit the application. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Exempt Unit-Group D The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits, please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . Closing Date/Time: Continuous
Jul 14, 2024
Full Time
The Job 3% Annual Across the Board Salary Increases on February 2024/25** Bi-annual step increases of 2.5% up to Step 16*** San Bernardino County Human Resources (HR) is growing and seeks experienced, self-motivated, energetic and innovative HR investigation leaders ready to take up the challenge and help achieve our vision of a high-impact HR Department that provides exemplary customer service while serving County and departmental operations. The Centralized Investigations unit within the HR department is seeking to fill multiple, immediate Senior HR Investigator vacancies. Incumbents are responsible for overseeing a team of investigators who conduct in-depth interviews and investigations, including gathering and evaluating information; perform the most complex and sensitive work which may be high profile in nature; confer with managers on issues and resolve problems for highly sensitive and confidential matters; prepare and present disciplinary cases at formal hearings with county counsel or as second chair; coach and provide guidance to subordinate team members related to identifying training needs and developing training programs for managers and supervisors. CONDITIONS OF EMPLOYMENT Pre-Employment Process: Prior to appointment, a pplicants must successfully pass a background check, including fingerprinting, verification of employment history and education, and physical exam/drug test. Travel: Travel throughout the County may be required. Employees may be required to make provision for transportation and use personal vehicles (mileage reimbursement at current IRS rate is available). At the time of hire, a valid California Class C driver license and proof of automobile liability insurance must be produced for the individual providing the transportation. Note: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. This excellent opportunity for career growth, also offers a lucrative compensation and benefits package that includes bi-annual step increases of 2.5% up to max step (a dvanced step placement upon hire is subject to qualifications) , and the benefits listed below: As an alternative to the traditional benefits package, you may also be eligible to elect the Modified Benefit Option (MBO) that provides an increased base rate of pay (4% above the base rate of pay) with modified benefits. For more detailed information on the MBO for Exempt Group, refer to the MBO - Exempt (Non-Elected) BbOU - Benefits Summary Guide . *Depends upon selected benefit options **Salary increases contingent upon assessed values for prior fiscal year ****According to criteria established in the Exempt Ordinance ( see pages 84-85 ) Minimum Requirements Education: A bachelor's degree in Business or Public Administration, Behavioral Science, Human Resources Management, Organizational Psychology, or a closely related field. Qualifying degrees or coursework must be completed at a college or university accredited by an accrediting association recognized by the United States Department of Education. In addition, degrees completed outside of the U.S. must be accompanied by an evaluation report from a reputable credential evaluation service indicating equivalency to degrees or coursework completed at a college or university accredited by an accrediting association recognized by the United States Department of Education. -AND- E xperience: Eighteen (18) months of professional-level human resources experience within an HR department , which must include responsibility for managing and resolving complex employee/labor relations matters such as employee grievances, investigations, and disciplinary actions. Experience is typically equivalent to the San Bernardino County Human Resources Business Partner II or Human Resources Analyst II classifications or higher. All qualifying experience must be obtained within a public sector (i.e., government) agency employer with a union represented workforce (500+ regular employees preferred). Desired Qualifications The ideal candidate will have substantial professional-level human resources leadership experience overseeing staff who conduct employee relations investigations within a public agency and/or merit system environment. In addition, the ideal candidate will demonstrate an ability to earn trust, foster positive work environments, dive deep and work successfully on a broad spectrum of employee relations issues and business challenges; will be a problem solver with a strong customer service focus and exceptional verbal and written communication skills; will have excellent planning and organizing skills with the ability to handle and prioritize multiple assignments and/or projects; and will be able to work effectively with others, both internally and externally, at various levels in the organization. Candidates with advanced degrees, JD, or other specialized training in employee relations and a firm understanding of federal and state employment and labor laws are highly desired. Selection Process Application Procedure : To receive consideration for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire. Resumes will not be accepted in lieu of completing the application and/or the supplemental questionnaire. Selection Process: The selection process will consist of a competitive evaluation of qualifications based on the application and responses to the supplemental questions. The most highly qualified candidates will be referred to the appointing authority for further consideration. Candidates advancing in the selection process will receive further information/instructions via email only. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. If you require technical assistance, please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by computer or browser used to submit the application. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Exempt Unit-Group D The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits, please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . Closing Date/Time: Continuous
CITY OF ATLANTA, GA
Atlanta, Georgia, United States
Position posted until filled General Description Responsible for providing hands-on business partner support to assigned operating unit, coordinating with HR Centers of Expertise (COEs) to provide solutions to client needs and in the implementation of HR initiatives, policies and procedures. Under the direction of HR Manager, carries out day-to-day HR functions. Serves as a resource to supervisors and staff to ensure the effective discharge of their duties and responsibilities. Supervision Received Works under direct supervision and follows standardized procedures and written instructions to accomplish assigned tasks. Duties and Responsiblities Works with HR Assistants or Administrators to ensure the accurate and timely flow of personnel transactions or/and processes personnel transactions (i.e., new hires, promotions, salary adjustments, disciplinary actions, demotions, terminations, retirement, etc.) particularly in the absence of base level HR administrative support staff May run reports for HR Manager/Director to analyze and compile data identifying trends within client group(s). Maintains employee files for new hire paperwork and confidential documents Enters job requisitions into Taleo Collaborates with Talent Acquisition on candidate tracking, candidate relationship management, offer development and on-boarding of new employees Responds to employee questions regarding Human Resources Provides support for investigations and collects and maintains information and documentation Protects and secures confidential information Prepares New Employee Orientations activities Tracks receipt of performance evaluations and submit to OD or file Other HR-related duties as assigned Minimum Qualifications Associate degree in human resources, business or public administration or a related field 3 years’ experience in human resources or any equivalent combination of education, training, and related experience Preferred Skills Bachelor’s Degree in Human Resources or Business Administration. Working knowledge of HRIS system, preferably Oracle Strong verbal, written and organizational skills Proficient with Microsoft Office Suite (Excel - sorting data, creating tables, and creating graphs, Outlook - scheduling, Word - document creation/editing and PowerPoint - presentation creation/editing) Knowledge of human resource management and personnel practices, policies, and procedures as necessary in the completion of daily responsibilities Ability to maintain professional composure when dealing with emotional or confrontational circumstances
Jul 17, 2024
Full Time
Position posted until filled General Description Responsible for providing hands-on business partner support to assigned operating unit, coordinating with HR Centers of Expertise (COEs) to provide solutions to client needs and in the implementation of HR initiatives, policies and procedures. Under the direction of HR Manager, carries out day-to-day HR functions. Serves as a resource to supervisors and staff to ensure the effective discharge of their duties and responsibilities. Supervision Received Works under direct supervision and follows standardized procedures and written instructions to accomplish assigned tasks. Duties and Responsiblities Works with HR Assistants or Administrators to ensure the accurate and timely flow of personnel transactions or/and processes personnel transactions (i.e., new hires, promotions, salary adjustments, disciplinary actions, demotions, terminations, retirement, etc.) particularly in the absence of base level HR administrative support staff May run reports for HR Manager/Director to analyze and compile data identifying trends within client group(s). Maintains employee files for new hire paperwork and confidential documents Enters job requisitions into Taleo Collaborates with Talent Acquisition on candidate tracking, candidate relationship management, offer development and on-boarding of new employees Responds to employee questions regarding Human Resources Provides support for investigations and collects and maintains information and documentation Protects and secures confidential information Prepares New Employee Orientations activities Tracks receipt of performance evaluations and submit to OD or file Other HR-related duties as assigned Minimum Qualifications Associate degree in human resources, business or public administration or a related field 3 years’ experience in human resources or any equivalent combination of education, training, and related experience Preferred Skills Bachelor’s Degree in Human Resources or Business Administration. Working knowledge of HRIS system, preferably Oracle Strong verbal, written and organizational skills Proficient with Microsoft Office Suite (Excel - sorting data, creating tables, and creating graphs, Outlook - scheduling, Word - document creation/editing and PowerPoint - presentation creation/editing) Knowledge of human resource management and personnel practices, policies, and procedures as necessary in the completion of daily responsibilities Ability to maintain professional composure when dealing with emotional or confrontational circumstances
All applications must be submitted through Raftelis Government and Utility Management Consulting to be considered. Please click here to apply. The City of Loveland, Colorado, is seeking its next Economic Development Director. Serving in a city known for its quality of life, the Economic Development Director has the unique opportunity to shape the economic landscape of a city that prides itself as a thriving hub of commerce and innovation. Reporting directly to the City Manager, the Economic Development Director will provide leadership and direction to an integrated team of professionals within the Economic Development Department. Please review our Economic Director brochure to learn more about this exceptional opportunity. The Director will work to develop a common vision for economic development with the City Council and local organizations, including the Loveland Center for Business Development, Loveland Chamber of Commerce, Visitors Center, Downtown Development Authority, Utilities Key Accounts representatives, Community and Strategic Planning, and the Development Review Team, based on an economic development plan updated every five years. They will partner with the community to promote Loveland events and festivals, encouraging tourism and local community pride. The expected hiring range is $135,900 - 166,500, depending on qualifications, with an excellent benefits package. The salary range for the position is $133,900 - $197,000. The position will be open until filled with a first review of applications beginning July 26, 2024 . All applications must be submitted through Raftelis Government and Utility Management Consulting to be considered. Please click here to apply. Develop strategies to address retention and expansion of existing businesses and attract new business. Develop plans and programs to maintain and increase the City’s retail, commercial and industrial tax base. Foster an entrepreneurial environment that optimizes existing talents and resources. Represent the City in business related, development and land use matters, participate in public meetings and lead complex negotiations for property acquisitions or related redevelopment/development matters. Assist new and relocating business prospects. Establish cooperative partnerships with the existing business community and other local public and private sector economic development organizations to facilitate economic development. Partner with other organizations in the community to create opportunities for work force skills development. Research and analyze state and regional market conditions, economic trends, available development opportunities and economic sustainability programs. Make recommendations regarding market sectors or industry types that will match community values and the strategic plan. Comprehensively analyze the current regulatory environment for development including development ordinances and regulations, building codes, tax codes, fees, licensing procedures, infrastructure requirements, and other internal processes. Direct and participate in the development and implementation of goals, objectives, policies and procedures. Respond to citizen complaints and requests for information; confer with the public to explain policies and programs; resolves the more complex planning and administrative policy questions. Serve as technical advisor to the City Manager and the City Council on all economic development matters; prepare and present reports to the City Council and relevant advisory bodies. Serve as the point of contact for assistance with conducting business with the City of Loveland in an ombudsman capacity. Ensures that anyone that wants to conduct business with the City, particularly as it pertains to locating, relocating and expanding their business in Loveland, is directed to the appropriate departments within the City, coordinates collaborative meetings, and tracks progress through City processes to ensure that their needs are met. Collaborate with other community and regional economic development entities to increase overall city and regional economic development performance. Coordinate community contributions toward a common vision for economic development with the Loveland Center for Business Development, Loveland Chamber of Commerce and Visitors Center, Downtown Loveland Association, Utilities Key Accounts representatives, Community and Strategic Planning, the Development Review Team, and other partner organizations based on an economic development plan that is updated every five (5) years. Partner with community to promote Loveland events and festivals encouraging tourism and local community pride. QUALIFICATIONS: Education and Experience: Bachelor's Degree in Business, Economics, Public Administration or related field required. Graduate Degree preferred. Six (6) years work experience in economic development required. Three (3) years supervisory/managerial experience required. Experience in statistical tools and analysis as it relates to business recruitment and development required. Experience with a development review process and a proven track record of attracting primary employers to community preferred. Must possess a valid Driver's License. Please click here to apply online. The position will be open until filled with a first review of applications beginning July 26, 2024.
Jul 01, 2024
Full Time
All applications must be submitted through Raftelis Government and Utility Management Consulting to be considered. Please click here to apply. The City of Loveland, Colorado, is seeking its next Economic Development Director. Serving in a city known for its quality of life, the Economic Development Director has the unique opportunity to shape the economic landscape of a city that prides itself as a thriving hub of commerce and innovation. Reporting directly to the City Manager, the Economic Development Director will provide leadership and direction to an integrated team of professionals within the Economic Development Department. Please review our Economic Director brochure to learn more about this exceptional opportunity. The Director will work to develop a common vision for economic development with the City Council and local organizations, including the Loveland Center for Business Development, Loveland Chamber of Commerce, Visitors Center, Downtown Development Authority, Utilities Key Accounts representatives, Community and Strategic Planning, and the Development Review Team, based on an economic development plan updated every five years. They will partner with the community to promote Loveland events and festivals, encouraging tourism and local community pride. The expected hiring range is $135,900 - 166,500, depending on qualifications, with an excellent benefits package. The salary range for the position is $133,900 - $197,000. The position will be open until filled with a first review of applications beginning July 26, 2024 . All applications must be submitted through Raftelis Government and Utility Management Consulting to be considered. Please click here to apply. Develop strategies to address retention and expansion of existing businesses and attract new business. Develop plans and programs to maintain and increase the City’s retail, commercial and industrial tax base. Foster an entrepreneurial environment that optimizes existing talents and resources. Represent the City in business related, development and land use matters, participate in public meetings and lead complex negotiations for property acquisitions or related redevelopment/development matters. Assist new and relocating business prospects. Establish cooperative partnerships with the existing business community and other local public and private sector economic development organizations to facilitate economic development. Partner with other organizations in the community to create opportunities for work force skills development. Research and analyze state and regional market conditions, economic trends, available development opportunities and economic sustainability programs. Make recommendations regarding market sectors or industry types that will match community values and the strategic plan. Comprehensively analyze the current regulatory environment for development including development ordinances and regulations, building codes, tax codes, fees, licensing procedures, infrastructure requirements, and other internal processes. Direct and participate in the development and implementation of goals, objectives, policies and procedures. Respond to citizen complaints and requests for information; confer with the public to explain policies and programs; resolves the more complex planning and administrative policy questions. Serve as technical advisor to the City Manager and the City Council on all economic development matters; prepare and present reports to the City Council and relevant advisory bodies. Serve as the point of contact for assistance with conducting business with the City of Loveland in an ombudsman capacity. Ensures that anyone that wants to conduct business with the City, particularly as it pertains to locating, relocating and expanding their business in Loveland, is directed to the appropriate departments within the City, coordinates collaborative meetings, and tracks progress through City processes to ensure that their needs are met. Collaborate with other community and regional economic development entities to increase overall city and regional economic development performance. Coordinate community contributions toward a common vision for economic development with the Loveland Center for Business Development, Loveland Chamber of Commerce and Visitors Center, Downtown Loveland Association, Utilities Key Accounts representatives, Community and Strategic Planning, the Development Review Team, and other partner organizations based on an economic development plan that is updated every five (5) years. Partner with community to promote Loveland events and festivals encouraging tourism and local community pride. QUALIFICATIONS: Education and Experience: Bachelor's Degree in Business, Economics, Public Administration or related field required. Graduate Degree preferred. Six (6) years work experience in economic development required. Three (3) years supervisory/managerial experience required. Experience in statistical tools and analysis as it relates to business recruitment and development required. Experience with a development review process and a proven track record of attracting primary employers to community preferred. Must possess a valid Driver's License. Please click here to apply online. The position will be open until filled with a first review of applications beginning July 26, 2024.
SUMMARY PURPOSE OF POSITION The Southern California Regional Rail Authority, operator of the Metrolink commuter rail system, is seeking a Manager I to work in the Human Resources Department. This position is responsible for overseeing the recruitment process for a wide variety of positions in compliance with State and Federal laws and Metrolink practices. The Manager I will act as a business partner and provide strategic guidance, leadership, support, and vision to the management team, hiring managers and the recruitment staff. This is an excellent opportunity for a highly motivated and innovative team player to implement recruitment strategies to attract highly qualified and diverse talent for Metrolink. The ideal candidate will have a zeal for public service and strong interpersonal and communication skills to build lasting and effective working relationships with internal and external stakeholders. TO APPLY: This is a continuous recruitment with the first review of applications beginning July 29, 2024. Interested applicants are encouraged to apply immediately. Applicants possessing the most desirable qualifications will be invited to continue in the selection process. DISTINGUISHING CHARACTERISTICS AND SUPERVISION This is the entry level of the Manager (various) series. At this level, incumbents may independently represent the organization. May be responsible for a specialty program area that has a major impact on the organization. The Manager I report to the Chief People Officer and has first-line supervisory responsibility. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities. Work with the Chief People Officer and the recruitment team, on Metrolink’s strategy for addressing current and future business challenges impacting human capital. Develop and implement recruitment and onboarding strategies for recruiting and retaining top caliber talent for Metrolink. Advance and continuously develop Metrolink’s internship and Grads On Career Track programs. Work with the management human resources team to define staffing plans. Comply with federal, state, and local laws governing employment, including but not limited to, Equal Employment Opportunity (EEO) laws, Americans with Disabilities Act (ADA), Meyer-Millias Brown Act (MMBA), etc. Create programs and materials to communicate Human Resources policies and information internally and externally. Support the Chief People Officer and participate in building strategic plans to support Metrolink objectives. Attend job/career fairs. Administer special studies. Conduct research, formulate recommendations and prepare reports for presentation to Board of Directors, management, committees, and outside agencies. Ensure that projects/assignments within areas of specific responsibility are completed timely and within budget. Hire, supervise, train and coach staff. Provide leadership and vision for assigned staff. Set and measure performance expectations and goals that align with Metrolink’s strategic goals. Oversee and participate in other Human Resources functions as needed. Perform other related duties as assigned. MINIMUM REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS . Education and Experience Bachelor’s Degree from an accredited college or university in Business/Public Administration, Human Resources Management, or a related field. A minimum of four (4) years’ broad base responsible experience in Human Resources, including recruitment. A combination of training, with a minimum of an associate degree and/or experience that provides the required knowledge, skills and abilities may be considered when determining minimum qualifications. Advanced relevant coursework may also substitute for a portion of required experience. Valid Class C Driver's License with a satisfactory driving record of no more than three moving violations and no DUI's within the last three years. Preferred Qualifications Master’s Degree. Supervisory Experience. Knowledge, Skills, and Abilities Knowledge of : Relevant current and future-focused issues in HR (recruitment, performance management, employee engagement, learning and development, benefits administration, etc.). Principles and practices of employee supervision and performance management. Principles, practices, laws, rules, and regulations related to Human Resources. Federal, state, and local laws governing employment, such as Affirmative Action, Equal Employment Opportunity (EEO) laws, Americans with Disabilities Act (ADA), and Meyer-Milias Brown Act (MMBA). Principles and practices of Diversity, Equity, Inclusion and Accommodation (DEI&A). Skilled in : Use of Microsoft Office Suite, including Word, Excel, and PowerPoint. Use of HRIS and other software systems. Presenting information appropriate to the audience. Oral and written communication. Leadership, team management and teambuilding. Interpersonal, negotiation, and conflict resolution. Organization, time management and attention to detail. Analysis and interpretation of data. Ability to : Be results oriented with a high drive to meet objectives, balance multiple priorities, work and manage proactively within established time frames and meet preset deadlines. Establish and maintain effective working relationships. Compile, analyze and interpret complex data. Prepare comprehensive reports and correspondence. Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements. Influence others to achieve a desired outcome by building relationships, finding common ground and gaining cooperation. Initiate innovative problem-solving strategies at all levels of the organization. Plan, organize, administer, coordinate, review, and evaluate all areas of a comprehensive human resources program. Analyze a variety of human resources issues and make sound recommendations. Prioritize tasks and delegate them when appropriate. Act with integrity, professionalism, and confidentiality. Portray credibility to management and staff in general. Effectively lead and develop staff. PHYSICAL REQUIREMENTS Transition between standing, walking, and sitting at varying lengths of time at the work location and able to move about Metrolink facilities or other work site locations. Operate tools to perform the duties of the position, such as computers, office equipment and work-related machinery. Ability to lift, hold or move objects up to 25 lbs. Exchange ideas by means of communication. Hear and perceive the nature of sounds. Listen and express or exchange ideas by means of spoken words. Balance, ascend/descend, climb, kneel, stoop, bend, crouch or crawl within assigned working conditions and or locations. Use hands to finger, handle, feel and grasp tools to perform the duties of the position. Working Conditions Position requires work in a normal office or similar indoor environment with little exposure to excessive noise, dust, or varying temperature. Work may also be conducted in outdoor environments, at outside sites, e.g. career fairs, conferences, training programs. SUPPLEMENTAL INFORMATION Selection Process: Following a review of applications and resumes, the most highly qualified candidates will be invited to continue in the selection process. Eligible applicants will be notified of the exact time and place of assessments and interview. Candidates will be interviewed to determine their relative knowledge, skills and ability in job related areas. Offers of employment may be contingent upon successful completion of a reference check(s), including degree verification and criminal records check provided through SCRRA. Internal Candidates: Employees with active discipline as defined in the HR Policy No. 5.3 Positive Discipline Program and/or with performance that does not meet the standard for "meets expectations" as defined in the Performance Planning and Appraisal Process may be precluded from consideration and placement in the position. Southern California Regional Rail Authority is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Authority will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The SCRRA is an Equal Opportunity Employer. EEO/ADA MEDICAL: SCRRA offers a choice of twelve (12) health plan options provided through the California Public Employees' Retirement System (CalPERS). You may choose from up to ten (10) Health Maintenance Organization (HMO) plans and two (2) Preferred Provider Organization (PPO) plans. Some health plans are only available in certain counties and/or zip codes. You contribute 12.5 percent of the plan premium for coverage of you and your eligible dependents. You may waive coverage if you are covered under another group health plan; you must provide proof. Once you waive coverage, you will only be allowed to enroll during Open Enrollment or within 60 days from the date on which your other coverage is no longer available (proof is required). If you elect to waive coverage, you will receive $300.00 per month taxable earnings, paid in two installments of $150 each on the first two paychecks of the month. A retiree or an employee who is a spouse, child, or any other eligible dependent of another SCRRA employee is not eligible for the opt out/cash in lieu credit if he/she is covered under a SCRRA health plan. Eligibility begins the first of the month following hire date or qualifying event. DENTAL: SCRRA offers two dental options provided by Delta Dental. Under the DeltaCare (HMO) program, you must select a contract dentist within their network to perform your dental services. If you require treatment from a specialist, your contract dentist will handle the referral. Many services are covered at no cost to you. A co-payment applies for other services. The Delta Dental PPO plan allows you to visit a dentist of your choice, change dentists at any time, go to a dental specialist of your choice, receive dental care anywhere in the world, and save on out-of-pocket expenses when you visit a PPO network dental office. SCRRA pays the full premium for coverage of you and your eligible dependents under both plans. Eligibility begins the first of the month following hire date or qualifying event. VISION: SCRRA offers two (2) vision plans through Vision Service Plan (VSP), providing coverage for eye examinations, prescription eyewear and contact lenses through network providers. You have the option of seeing out-of-network providers, but full reimbursement is not guaranteed. VSP has contracted with many laser surgery facilities and doctors, offering you a discount on PRK and LASIK surgeries. If you enroll in the VSP Basic Plan, SCRRA pays the full premium for coverage of you and your eligible dependents. If you enroll in the VSP Buy-up Plan, which offers enhanced vision benefits, you pay the difference between the cost of the Basic Plan and the Buy-up Plan. Eligibility begins the first of the month following hire date or qualifying event. FLEXIBLE SPENDING ACCOUNTS: Flexible Spending Accounts (FSA) allow for the deferral of pre-tax dollars to be used for reimbursement of eligible medical and dependent care expenses. You can set aside up to $3,050 for health care expenses and $5,000 per family for dependent care expenses annually. Eligibility begins the first of the month following hire date or a qualifying event. GROUP TERM LIFE INSURANCE: SCRRA provides for an amount equal to one (1) time your annual salary, rounded to the nearest $1,000, to a maximum of $200,000. Your life insurance benefit will reduce to 65% at age 65 and 55% at age 70. IRS regulations require that the portion of Group Term Life (“G.T.L.”) insurance benefits provided to you by SCRRA, which exceeds $50,000, be added to your Federal, State, and Medicare taxable earnings for W-2 reporting. This amount is reflected on your pay statements each pay period in the “Other Benefits and Information” section. In addition, SCRRA offers a voluntary plan, which may be purchased in increments of $10,000 to a maximum of $100,000 without evidence of insurability (initial enrollment period only) and up to 5 times your salary to a maximum of $500,000 with evidence of insurability. Dependent life options are also available. The voluntary plan is portable; you may retain it if you leave SCRRA and pay the premium. Eligibility begins the first of the month following hire date or qualifying event. ACCIDENTAL DEATH & DISMEMBERMENT: SCRRA provides for an amount equal to one (1) time your annual salary, rounded to the nearest $1,000, up to a maximum of $200,000. Your AD&D insurance benefit will reduce to 65% at age 65 and 55% at age 70. In addition, SCRRA offers a voluntary plan, which may be purchased in increments of $10,000, subject to a maximum of the lesser of 5 times your annual salary or $500,000. Dependent AD&D options are also available. Eligibility begins the first of the month following hire date or qualifying event. SHORT TERM DISABILITY: You are covered under the California State Disability Insurance (SDI) Program. Your maximum benefit amount is 52 times your weekly benefit amount or the total wages subject to SDI tax paid in your base period, whichever is less. Employees pay a mandatory contribution, through payroll deductions, for coverage under the SDI program. The contribution rate for 2023 is 0.9 percent of earnings. The SDI taxable wage limit is $153,164, with a maximum withholding of $1,378.48 per employee for calendar year 2023. LONG TERM DISABILITY : SCRRA provides for income replacement of 60 percent of monthly earnings subject to a maximum benefit of $7,500 per month up to age 65. To qualify, you must be on disability for 90 days. (Note: there is a pre-existing condition clause in this program.) Eligibility begins the first of the month following hire date or qualifying event. VOLUNTARY BENEFITS: SCRRA offers the following employee-paid voluntary benefits, provided by Aflac: Group Accident Insurance helps pay for out-of-pocket costs that arise from covered accidents, such as fractures, dislocations, and lacerations. Group Critical Illness Insurance helps pay for the expected and unexpected expenses that arise from diagnosis of a covered critical illness, such as cancer (internal or invasive), heart attack, stroke, end-stage renal failure or a major organ transplant. Group Hospital Indemnity Insurance helps pay for the out-of-pocket costs associated with a hospital stay, including benefits for hospital confinement, hospital admission, hospital intensive care and intermediate intensive care step-down unit. Group Short-Term Disability Insurance pays a monthly benefit directly to an employee who is off work due to an injury or illness for up to three (3) months after a seven (7) day waiting period. Eligibility begins the first of the month following hire date or qualifying event. 9/80 ALTERNATIVE WORK SCHEDULE: SCRRA offers a 9/80 Alternative Work Schedule (AWS). During a 10-day work period, you work eight 9-hour days, one 8-hour day and have one day off. Your day off can be Monday, Wednesday, or Friday. Approval from your supervisor, chief and HR is required to participate in the 9/80 AWS program. TELECOMMUTING SCHEDULE: SCRRA offers employees the option to telecommute up to two (2) days per week. At the CEO’s discretion, the maximum number of days per week may be increased due to a natural disaster, pandemic, civil unrest, federal/state/local stay-at-home order, or other special circumstances. Approval from your supervisor, chief and HR is required to participate in the telecommuting program. Employees on a 9/80 schedule cannot telecommute. HOLIDAYS: SCRRA observes twelve (12) holidays a year: New Year's Day, Martin Luther King Day, President’s Day, Cesar Chavez Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving, and Christmas Day. PAID TIME OFF (PTO): SCRRA provides employees with Paid Time Off (PTO) for vacations, illnesses, injuries, medical/dental appointments, religious holidays, personal business, and emergencies as follows: 0-4 years of service - 25 days 5-6 years of service - 30 days 7th year of service - 32 days 8th year of service - 33 days 9th year of service - 34 days 10-14 years of service - 35 days 15-19 years of service - 38 days 20 or more years - 42 days At the CEO’s discretion, prior service at a public transportation or public agency, or rail transportation company may be counted towards an employee’s total service years to increase the employee’s PTO accrual rate. To be considered, Human Resources requires that a written request along with verification and confirmation of the years of service be provided prior to the start of employment with SCRRA. Human Resources will provide the final determination on behalf of the CEO. EMPLOYEE ASSISTANCE PROGRAM (EAP): SCRRA offers you and your immediate and dependent family members confidential counseling 24 hours a day, 7 days a week for family, personal, work-related and substance abuse issues through the EAP. You are entitled to a telephone session(s) with a trained EAP professional to assess the nature of the problem and provide a referral for additional assistance, if needed. Services also include three (3) face-to-face counseling sessions per family member per six (6) month period. HEALTH ADVOCACY SERVICES: SCRRA offers you and your eligible dependents free health advocacy services through Health Advocate. You are entitled to unlimited calls with trained professionals who can help you navigate the healthcare and insurance systems. RETIREMENT PLAN: The SCRRA contracts with the California Public Employees' Retirement System (CalPERS). You pay a 7.00 percent employee contribution and SCRRA pays an employer contribution, which varies each year. To be eligible for service retirement, you must be at least age 52 and have a minimum of five (5) years of CalPERS-credited service. Upon retirement you are entitled to a monthly retirement benefit based on your years of credited service, age, and average compensation during your last three (3) years of service (“final compensation”). The retirement formula for New Members is 2%@62, which means at age 62, you receive 2 percent of your final compensation for every year of service. Upon separation from employment with less than 5 years of credited service, you may request a refund of your employee contributions only, including interest, and end your membership with CalPERS, or leave it in your account and retain your service credit should you decide to work for another CalPERS-covered agency. If you are vested upon separation but do not retire, you may leave your contributions in your account until retirement or elect a refund. SOCIAL SECURITY: You do not participate in Social Security except for Medicare. You will contribute 1.45 percent of your pay to cover the hospital insurance portion of Medicare. *Additional Medicare Hospital Insurance Tax: As of January 1, 2013, employees are required to pay an additional 0.9 percent Medicare tax on earnings above $200,000 (for those who file an individual return) or $250,000 (for those who file a joint return). This additional hospital insurance tax is not reflected in the rate above. RETIREE MEDICAL: Unrepresented employees hired before 11/1/18*: You will be eligible for medical coverage when you retire if your separation date and retirement date are within 120 days of each other. SCRRA pays the same amount for retirees as it does for active employees, which is currently 87.5 percent of the applicable premium. Unrepresented employees hired on or after 11/1/18: You will be eligible for medical coverage when you retire if your separation date and retirement date are within 120 days of each other and you have a minimum of 10 years of credited CalPERS service, five of which must be performed at SCRRA. SCRRA pays a percentage of the state annuitant contribution rate** in accordance with the vesting schedule below: 10 Years of CalPERS Service - 50% 11 - 19 Years of CalPERS Service - 50%, plus 5% for each additional year of service 20+ Years of CalPERS Service - 100% *Once each year the employer may allow unrepresented employees hired before 11/1/18 the opportunity to individually elect to be subject to the vesting schedule. **The state annuitant contribution rates for 2023 are: $883 (Retiree Only); $1,699 (Retiree + 1 Dependent); $2,124 (Retiree + Family). DEFERRED COMPENSATION PLAN (457) : You are eligible to set aside a portion of your current income without paying taxes on that money until it is received later during retirement when taxes may be lower. In 2023, you can defer up to 100 percent of your gross compensation or $22,500 annually, whichever is less (“normal contribution limit”). You may make an additional $7,500 contribution to the plan if you are age 50 and older. If you are at least within three years of the age in which you are eligible to receive unreduced benefits under our CalPERS retirement plan, you may contribute up to double the normal contribution limit, or $45,000. TRANSPORTATION PASSES: You may use your employee badge for unlimited free access to all Metrolink lines and trains. Your badge cannot be used on connecting public transportation. However, if you commute to/from work on Metrolink on a regular basis and need to connect to other public transportation (e.g., Metro Red or Purple Line) you can be issued a Metrolink pass with the appropriate station pair, which will also give you access to connecting transportation. You are also eligible to receive a free transit pass to ride any greater Los Angeles area transit system other than Metrolink (such as, Metro, Foothill Transit, LADOT, and LOSSAN) for commuting purposes. The commuter transit pass has a value up to the monthly maximum tax-free transit pass amount established by the Internal Revenue Service ($300 in 2023). You are responsible for any transit fares above the IRS monthly cap. To receive this benefit, the SCRRA requires each employee to use public transportation to commute to and from work three (3) or more days per week. OTHER BENEFITS: Educational Assistance - SCRRA will reimburse an employee up to $1,000 per fiscal year for tuition, books and mandatory student fees for courses that are relevant to employment. No reimbursement is allowed for parking. Professional Memberships - SCRRA pays up to $300 per year for professional memberships. Credit Union Membership - SCRRA offers credit union services for employees and their family members, provided by Northrup Grumman Federal Credit Union. Jury Duty - SCRRA will continue an employee's salary during any non-voluntary jury service up to a maximum of ten (10) working days. Pregnancy Disability and Family and Medical Leaves - A leave of absence may be paid or unpaid and shall be granted in accordance with applicable federal and state laws, and SCRRA policy. Refer to the Human Resource Policies and Procedures Manual for more detailed information. Bereavement Leave - In the event of death in an employee’s immediate family, the agency grants up to three (3) working days, with pay, to handle family affairs and to attend the funeral. When an employee needs to travel outside the radius of the five (5) member agencies due to the death of an immediate family member, the Authority grants up to five (5) working days, with pay. Military Leave - Employees will be paid for the annually required active period. At the discretion of the Chief Executive Officer, and with Board notification, paid military leave may be granted beyond what is provided by the applicable state law.
Jul 13, 2024
Full Time
SUMMARY PURPOSE OF POSITION The Southern California Regional Rail Authority, operator of the Metrolink commuter rail system, is seeking a Manager I to work in the Human Resources Department. This position is responsible for overseeing the recruitment process for a wide variety of positions in compliance with State and Federal laws and Metrolink practices. The Manager I will act as a business partner and provide strategic guidance, leadership, support, and vision to the management team, hiring managers and the recruitment staff. This is an excellent opportunity for a highly motivated and innovative team player to implement recruitment strategies to attract highly qualified and diverse talent for Metrolink. The ideal candidate will have a zeal for public service and strong interpersonal and communication skills to build lasting and effective working relationships with internal and external stakeholders. TO APPLY: This is a continuous recruitment with the first review of applications beginning July 29, 2024. Interested applicants are encouraged to apply immediately. Applicants possessing the most desirable qualifications will be invited to continue in the selection process. DISTINGUISHING CHARACTERISTICS AND SUPERVISION This is the entry level of the Manager (various) series. At this level, incumbents may independently represent the organization. May be responsible for a specialty program area that has a major impact on the organization. The Manager I report to the Chief People Officer and has first-line supervisory responsibility. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities. Work with the Chief People Officer and the recruitment team, on Metrolink’s strategy for addressing current and future business challenges impacting human capital. Develop and implement recruitment and onboarding strategies for recruiting and retaining top caliber talent for Metrolink. Advance and continuously develop Metrolink’s internship and Grads On Career Track programs. Work with the management human resources team to define staffing plans. Comply with federal, state, and local laws governing employment, including but not limited to, Equal Employment Opportunity (EEO) laws, Americans with Disabilities Act (ADA), Meyer-Millias Brown Act (MMBA), etc. Create programs and materials to communicate Human Resources policies and information internally and externally. Support the Chief People Officer and participate in building strategic plans to support Metrolink objectives. Attend job/career fairs. Administer special studies. Conduct research, formulate recommendations and prepare reports for presentation to Board of Directors, management, committees, and outside agencies. Ensure that projects/assignments within areas of specific responsibility are completed timely and within budget. Hire, supervise, train and coach staff. Provide leadership and vision for assigned staff. Set and measure performance expectations and goals that align with Metrolink’s strategic goals. Oversee and participate in other Human Resources functions as needed. Perform other related duties as assigned. MINIMUM REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS . Education and Experience Bachelor’s Degree from an accredited college or university in Business/Public Administration, Human Resources Management, or a related field. A minimum of four (4) years’ broad base responsible experience in Human Resources, including recruitment. A combination of training, with a minimum of an associate degree and/or experience that provides the required knowledge, skills and abilities may be considered when determining minimum qualifications. Advanced relevant coursework may also substitute for a portion of required experience. Valid Class C Driver's License with a satisfactory driving record of no more than three moving violations and no DUI's within the last three years. Preferred Qualifications Master’s Degree. Supervisory Experience. Knowledge, Skills, and Abilities Knowledge of : Relevant current and future-focused issues in HR (recruitment, performance management, employee engagement, learning and development, benefits administration, etc.). Principles and practices of employee supervision and performance management. Principles, practices, laws, rules, and regulations related to Human Resources. Federal, state, and local laws governing employment, such as Affirmative Action, Equal Employment Opportunity (EEO) laws, Americans with Disabilities Act (ADA), and Meyer-Milias Brown Act (MMBA). Principles and practices of Diversity, Equity, Inclusion and Accommodation (DEI&A). Skilled in : Use of Microsoft Office Suite, including Word, Excel, and PowerPoint. Use of HRIS and other software systems. Presenting information appropriate to the audience. Oral and written communication. Leadership, team management and teambuilding. Interpersonal, negotiation, and conflict resolution. Organization, time management and attention to detail. Analysis and interpretation of data. Ability to : Be results oriented with a high drive to meet objectives, balance multiple priorities, work and manage proactively within established time frames and meet preset deadlines. Establish and maintain effective working relationships. Compile, analyze and interpret complex data. Prepare comprehensive reports and correspondence. Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements. Influence others to achieve a desired outcome by building relationships, finding common ground and gaining cooperation. Initiate innovative problem-solving strategies at all levels of the organization. Plan, organize, administer, coordinate, review, and evaluate all areas of a comprehensive human resources program. Analyze a variety of human resources issues and make sound recommendations. Prioritize tasks and delegate them when appropriate. Act with integrity, professionalism, and confidentiality. Portray credibility to management and staff in general. Effectively lead and develop staff. PHYSICAL REQUIREMENTS Transition between standing, walking, and sitting at varying lengths of time at the work location and able to move about Metrolink facilities or other work site locations. Operate tools to perform the duties of the position, such as computers, office equipment and work-related machinery. Ability to lift, hold or move objects up to 25 lbs. Exchange ideas by means of communication. Hear and perceive the nature of sounds. Listen and express or exchange ideas by means of spoken words. Balance, ascend/descend, climb, kneel, stoop, bend, crouch or crawl within assigned working conditions and or locations. Use hands to finger, handle, feel and grasp tools to perform the duties of the position. Working Conditions Position requires work in a normal office or similar indoor environment with little exposure to excessive noise, dust, or varying temperature. Work may also be conducted in outdoor environments, at outside sites, e.g. career fairs, conferences, training programs. SUPPLEMENTAL INFORMATION Selection Process: Following a review of applications and resumes, the most highly qualified candidates will be invited to continue in the selection process. Eligible applicants will be notified of the exact time and place of assessments and interview. Candidates will be interviewed to determine their relative knowledge, skills and ability in job related areas. Offers of employment may be contingent upon successful completion of a reference check(s), including degree verification and criminal records check provided through SCRRA. Internal Candidates: Employees with active discipline as defined in the HR Policy No. 5.3 Positive Discipline Program and/or with performance that does not meet the standard for "meets expectations" as defined in the Performance Planning and Appraisal Process may be precluded from consideration and placement in the position. Southern California Regional Rail Authority is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Authority will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The SCRRA is an Equal Opportunity Employer. EEO/ADA MEDICAL: SCRRA offers a choice of twelve (12) health plan options provided through the California Public Employees' Retirement System (CalPERS). You may choose from up to ten (10) Health Maintenance Organization (HMO) plans and two (2) Preferred Provider Organization (PPO) plans. Some health plans are only available in certain counties and/or zip codes. You contribute 12.5 percent of the plan premium for coverage of you and your eligible dependents. You may waive coverage if you are covered under another group health plan; you must provide proof. Once you waive coverage, you will only be allowed to enroll during Open Enrollment or within 60 days from the date on which your other coverage is no longer available (proof is required). If you elect to waive coverage, you will receive $300.00 per month taxable earnings, paid in two installments of $150 each on the first two paychecks of the month. A retiree or an employee who is a spouse, child, or any other eligible dependent of another SCRRA employee is not eligible for the opt out/cash in lieu credit if he/she is covered under a SCRRA health plan. Eligibility begins the first of the month following hire date or qualifying event. DENTAL: SCRRA offers two dental options provided by Delta Dental. Under the DeltaCare (HMO) program, you must select a contract dentist within their network to perform your dental services. If you require treatment from a specialist, your contract dentist will handle the referral. Many services are covered at no cost to you. A co-payment applies for other services. The Delta Dental PPO plan allows you to visit a dentist of your choice, change dentists at any time, go to a dental specialist of your choice, receive dental care anywhere in the world, and save on out-of-pocket expenses when you visit a PPO network dental office. SCRRA pays the full premium for coverage of you and your eligible dependents under both plans. Eligibility begins the first of the month following hire date or qualifying event. VISION: SCRRA offers two (2) vision plans through Vision Service Plan (VSP), providing coverage for eye examinations, prescription eyewear and contact lenses through network providers. You have the option of seeing out-of-network providers, but full reimbursement is not guaranteed. VSP has contracted with many laser surgery facilities and doctors, offering you a discount on PRK and LASIK surgeries. If you enroll in the VSP Basic Plan, SCRRA pays the full premium for coverage of you and your eligible dependents. If you enroll in the VSP Buy-up Plan, which offers enhanced vision benefits, you pay the difference between the cost of the Basic Plan and the Buy-up Plan. Eligibility begins the first of the month following hire date or qualifying event. FLEXIBLE SPENDING ACCOUNTS: Flexible Spending Accounts (FSA) allow for the deferral of pre-tax dollars to be used for reimbursement of eligible medical and dependent care expenses. You can set aside up to $3,050 for health care expenses and $5,000 per family for dependent care expenses annually. Eligibility begins the first of the month following hire date or a qualifying event. GROUP TERM LIFE INSURANCE: SCRRA provides for an amount equal to one (1) time your annual salary, rounded to the nearest $1,000, to a maximum of $200,000. Your life insurance benefit will reduce to 65% at age 65 and 55% at age 70. IRS regulations require that the portion of Group Term Life (“G.T.L.”) insurance benefits provided to you by SCRRA, which exceeds $50,000, be added to your Federal, State, and Medicare taxable earnings for W-2 reporting. This amount is reflected on your pay statements each pay period in the “Other Benefits and Information” section. In addition, SCRRA offers a voluntary plan, which may be purchased in increments of $10,000 to a maximum of $100,000 without evidence of insurability (initial enrollment period only) and up to 5 times your salary to a maximum of $500,000 with evidence of insurability. Dependent life options are also available. The voluntary plan is portable; you may retain it if you leave SCRRA and pay the premium. Eligibility begins the first of the month following hire date or qualifying event. ACCIDENTAL DEATH & DISMEMBERMENT: SCRRA provides for an amount equal to one (1) time your annual salary, rounded to the nearest $1,000, up to a maximum of $200,000. Your AD&D insurance benefit will reduce to 65% at age 65 and 55% at age 70. In addition, SCRRA offers a voluntary plan, which may be purchased in increments of $10,000, subject to a maximum of the lesser of 5 times your annual salary or $500,000. Dependent AD&D options are also available. Eligibility begins the first of the month following hire date or qualifying event. SHORT TERM DISABILITY: You are covered under the California State Disability Insurance (SDI) Program. Your maximum benefit amount is 52 times your weekly benefit amount or the total wages subject to SDI tax paid in your base period, whichever is less. Employees pay a mandatory contribution, through payroll deductions, for coverage under the SDI program. The contribution rate for 2023 is 0.9 percent of earnings. The SDI taxable wage limit is $153,164, with a maximum withholding of $1,378.48 per employee for calendar year 2023. LONG TERM DISABILITY : SCRRA provides for income replacement of 60 percent of monthly earnings subject to a maximum benefit of $7,500 per month up to age 65. To qualify, you must be on disability for 90 days. (Note: there is a pre-existing condition clause in this program.) Eligibility begins the first of the month following hire date or qualifying event. VOLUNTARY BENEFITS: SCRRA offers the following employee-paid voluntary benefits, provided by Aflac: Group Accident Insurance helps pay for out-of-pocket costs that arise from covered accidents, such as fractures, dislocations, and lacerations. Group Critical Illness Insurance helps pay for the expected and unexpected expenses that arise from diagnosis of a covered critical illness, such as cancer (internal or invasive), heart attack, stroke, end-stage renal failure or a major organ transplant. Group Hospital Indemnity Insurance helps pay for the out-of-pocket costs associated with a hospital stay, including benefits for hospital confinement, hospital admission, hospital intensive care and intermediate intensive care step-down unit. Group Short-Term Disability Insurance pays a monthly benefit directly to an employee who is off work due to an injury or illness for up to three (3) months after a seven (7) day waiting period. Eligibility begins the first of the month following hire date or qualifying event. 9/80 ALTERNATIVE WORK SCHEDULE: SCRRA offers a 9/80 Alternative Work Schedule (AWS). During a 10-day work period, you work eight 9-hour days, one 8-hour day and have one day off. Your day off can be Monday, Wednesday, or Friday. Approval from your supervisor, chief and HR is required to participate in the 9/80 AWS program. TELECOMMUTING SCHEDULE: SCRRA offers employees the option to telecommute up to two (2) days per week. At the CEO’s discretion, the maximum number of days per week may be increased due to a natural disaster, pandemic, civil unrest, federal/state/local stay-at-home order, or other special circumstances. Approval from your supervisor, chief and HR is required to participate in the telecommuting program. Employees on a 9/80 schedule cannot telecommute. HOLIDAYS: SCRRA observes twelve (12) holidays a year: New Year's Day, Martin Luther King Day, President’s Day, Cesar Chavez Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving, and Christmas Day. PAID TIME OFF (PTO): SCRRA provides employees with Paid Time Off (PTO) for vacations, illnesses, injuries, medical/dental appointments, religious holidays, personal business, and emergencies as follows: 0-4 years of service - 25 days 5-6 years of service - 30 days 7th year of service - 32 days 8th year of service - 33 days 9th year of service - 34 days 10-14 years of service - 35 days 15-19 years of service - 38 days 20 or more years - 42 days At the CEO’s discretion, prior service at a public transportation or public agency, or rail transportation company may be counted towards an employee’s total service years to increase the employee’s PTO accrual rate. To be considered, Human Resources requires that a written request along with verification and confirmation of the years of service be provided prior to the start of employment with SCRRA. Human Resources will provide the final determination on behalf of the CEO. EMPLOYEE ASSISTANCE PROGRAM (EAP): SCRRA offers you and your immediate and dependent family members confidential counseling 24 hours a day, 7 days a week for family, personal, work-related and substance abuse issues through the EAP. You are entitled to a telephone session(s) with a trained EAP professional to assess the nature of the problem and provide a referral for additional assistance, if needed. Services also include three (3) face-to-face counseling sessions per family member per six (6) month period. HEALTH ADVOCACY SERVICES: SCRRA offers you and your eligible dependents free health advocacy services through Health Advocate. You are entitled to unlimited calls with trained professionals who can help you navigate the healthcare and insurance systems. RETIREMENT PLAN: The SCRRA contracts with the California Public Employees' Retirement System (CalPERS). You pay a 7.00 percent employee contribution and SCRRA pays an employer contribution, which varies each year. To be eligible for service retirement, you must be at least age 52 and have a minimum of five (5) years of CalPERS-credited service. Upon retirement you are entitled to a monthly retirement benefit based on your years of credited service, age, and average compensation during your last three (3) years of service (“final compensation”). The retirement formula for New Members is 2%@62, which means at age 62, you receive 2 percent of your final compensation for every year of service. Upon separation from employment with less than 5 years of credited service, you may request a refund of your employee contributions only, including interest, and end your membership with CalPERS, or leave it in your account and retain your service credit should you decide to work for another CalPERS-covered agency. If you are vested upon separation but do not retire, you may leave your contributions in your account until retirement or elect a refund. SOCIAL SECURITY: You do not participate in Social Security except for Medicare. You will contribute 1.45 percent of your pay to cover the hospital insurance portion of Medicare. *Additional Medicare Hospital Insurance Tax: As of January 1, 2013, employees are required to pay an additional 0.9 percent Medicare tax on earnings above $200,000 (for those who file an individual return) or $250,000 (for those who file a joint return). This additional hospital insurance tax is not reflected in the rate above. RETIREE MEDICAL: Unrepresented employees hired before 11/1/18*: You will be eligible for medical coverage when you retire if your separation date and retirement date are within 120 days of each other. SCRRA pays the same amount for retirees as it does for active employees, which is currently 87.5 percent of the applicable premium. Unrepresented employees hired on or after 11/1/18: You will be eligible for medical coverage when you retire if your separation date and retirement date are within 120 days of each other and you have a minimum of 10 years of credited CalPERS service, five of which must be performed at SCRRA. SCRRA pays a percentage of the state annuitant contribution rate** in accordance with the vesting schedule below: 10 Years of CalPERS Service - 50% 11 - 19 Years of CalPERS Service - 50%, plus 5% for each additional year of service 20+ Years of CalPERS Service - 100% *Once each year the employer may allow unrepresented employees hired before 11/1/18 the opportunity to individually elect to be subject to the vesting schedule. **The state annuitant contribution rates for 2023 are: $883 (Retiree Only); $1,699 (Retiree + 1 Dependent); $2,124 (Retiree + Family). DEFERRED COMPENSATION PLAN (457) : You are eligible to set aside a portion of your current income without paying taxes on that money until it is received later during retirement when taxes may be lower. In 2023, you can defer up to 100 percent of your gross compensation or $22,500 annually, whichever is less (“normal contribution limit”). You may make an additional $7,500 contribution to the plan if you are age 50 and older. If you are at least within three years of the age in which you are eligible to receive unreduced benefits under our CalPERS retirement plan, you may contribute up to double the normal contribution limit, or $45,000. TRANSPORTATION PASSES: You may use your employee badge for unlimited free access to all Metrolink lines and trains. Your badge cannot be used on connecting public transportation. However, if you commute to/from work on Metrolink on a regular basis and need to connect to other public transportation (e.g., Metro Red or Purple Line) you can be issued a Metrolink pass with the appropriate station pair, which will also give you access to connecting transportation. You are also eligible to receive a free transit pass to ride any greater Los Angeles area transit system other than Metrolink (such as, Metro, Foothill Transit, LADOT, and LOSSAN) for commuting purposes. The commuter transit pass has a value up to the monthly maximum tax-free transit pass amount established by the Internal Revenue Service ($300 in 2023). You are responsible for any transit fares above the IRS monthly cap. To receive this benefit, the SCRRA requires each employee to use public transportation to commute to and from work three (3) or more days per week. OTHER BENEFITS: Educational Assistance - SCRRA will reimburse an employee up to $1,000 per fiscal year for tuition, books and mandatory student fees for courses that are relevant to employment. No reimbursement is allowed for parking. Professional Memberships - SCRRA pays up to $300 per year for professional memberships. Credit Union Membership - SCRRA offers credit union services for employees and their family members, provided by Northrup Grumman Federal Credit Union. Jury Duty - SCRRA will continue an employee's salary during any non-voluntary jury service up to a maximum of ten (10) working days. Pregnancy Disability and Family and Medical Leaves - A leave of absence may be paid or unpaid and shall be granted in accordance with applicable federal and state laws, and SCRRA policy. Refer to the Human Resource Policies and Procedures Manual for more detailed information. Bereavement Leave - In the event of death in an employee’s immediate family, the agency grants up to three (3) working days, with pay, to handle family affairs and to attend the funeral. When an employee needs to travel outside the radius of the five (5) member agencies due to the death of an immediate family member, the Authority grants up to five (5) working days, with pay. Military Leave - Employees will be paid for the annually required active period. At the discretion of the Chief Executive Officer, and with Board notification, paid military leave may be granted beyond what is provided by the applicable state law.
SUMMARY PURPOSE OF POSITION The Manager II, Program Management will lead, plan, direct, and manage the activities and operations of Business Development initiatives and programs for the Authority. These initiatives are primarily the Small Business Enterprise (SBE), Mentor/Protégé, Labor Compliance, and Disadvantaged Business Enterprise (DBE) programs. TO APPLY: This is a continuous recruitment, with the first review of applications beginning June 27 , 2024 . Interested applicants are encouraged to apply immediately. DISTINGUISHING CHARACTERISTICS This is the senior level of the Manager series. At this level, incumbents typically independently represent the organization; serve as a subject matter expert who possesses highly specialized knowledge, skills, abilities, and experience; are responsible for a specialty program area that has a major impact on the organization. SUPERVISION EXERCISED AND RECEIVED Receive general oversight from the Chief Financial Officer and the CEO. Responsible for supervising and monitoring performance of consultants assigned to perform staff augmentation duties. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities. Under the leadership of the Chief Financial Officer and CEO, this position is responsible for the following: Manage, administer, monitor, and evaluate the DBE, SBE, Labor Compliance, and Mentor/Protégé programs to ensure that they are consistent with federal, state, and local regulations. Serve as a subject matter expert on Metrolink’s business development programs and provide consultation and analyses/recommendations on related issues. Initiate and manage the development and on-going monitoring of Metrolink’s Mentor/Protégé Program. Provide oversight and monitoring of contractors/consultants assigned to provide technical assistance and support to business development programs, projects, initiatives, and activities with an emphasis on Metrolink’s DBE, SBE and Labor Compliance programs. Collaborate with Metrolink staff, consultants, contractors, and representatives of other agencies to identify program compliance needs and develop solutions. Serve as Metrolink’s resource for business development initiatives with firms, employees, transportation-related organizations, and various community and business groups; prepares and presents oral and written reports, correspondence, and statistical analyses. Participate in bid and procurement processes, including reviewing contract specifications to identify potential contracting opportunities for DBEs and small businesses. Partner with the Contracts and Procurement to develop and maintain a directory of certified DBEs and small businesses. Develop, administer, evaluate, and communicate program policies and procedures. Develop and manage outreach programs in support of Metrolink’s business development initiatives. Perform program responsibilities, including work planning, budgeting, monitoring expenditures, and responding to program responsibilities. Oversee project management activities including, but not limited to, task identification, work effort estimates, work schedules and tracking. Conduct research, formulate recommendations, and prepare reports for presentation to Board of Directors, management, committees, and outside agencies. Perform other related duties as assigned. MINIMUM REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS Education and Experience Bachelor’s Degree in a related field. A minimum of six (6) years of experience in procurement, contract compliance, contract management, regulatory compliance, or program administration, including experience in planning, organizing, and administering small business development programs. A minimum of four (4) years program management or supervisory experience in the Disadvantaged Business Enterprise (DBE) area at the federal or state level, or as a recipient of federal funds having a DBE program. A combination of training, education and or experience that provides the required knowledge, skills and abilities may be considered when determining minimum qualifications. Advanced relevant coursework may also substitute for a portion of required experience. Valid Class C Driver's License with a satisfactory driving record of no more than three moving violations and no DUI's within the last three years. Preferred Qualifications Experience conducting strategic small business outreach. Experience managing a team, setting goals and presentations. Experience participating in public agency procurement and contracting processes. Six Sigma trained or certified. Knowledge, Skills, and Abilities Knowledge of : Principles and practices of federal, state, and local legislation and requirements relating to government procurement processes and civil rights programs. DBE program development, reporting and goal setting methodologies for all programs. Basic principles and practices of DBE programs. Principles and practices of financial and statistical analysis as it relates to public transportation. Basic methods and techniques used in conducting research and analyzing data. Basic investigative techniques and complaint resolution. Pertinent federal, state, and local laws, codes and regulations related to public transportation. Modern office procedures, methods, and computer equipment. Principles of business letter writing and report preparation. English usage, spelling, grammar, and punctuation. Microsoft applications (Word, Excel, Outlook, PowerPoint, Teams). Skilled in : Using ERP system (e.g., Oracle) applications, tools, and integrations. Using database tools (e.g., SQL, PL/SQL). Using diversity reporting systems or tools. Ability to : Work independently in the absence of supervision. Communicate clearly and concisely, both orally and in writing. Understand and follow oral and written instructions. Prepare clear and concise administrative and financial reports. Plan, organize, prioritize, coordinate, multi-task, meet deadlines and give attention to detail. Establish and maintain effective working relationships. Collaborate with internal and external customers and agencies to attain goals and objectives. Model appropriate, professional conduct and maintain appropriate confidentiality of sensitive information. Operate modern office equipment including computers and office automation software. Analyze and solve problems. Manage and organize time and materials. PHYSICAL REQUIREMENTS Transition between a stationary position at a desk or work location and move about Metrolink facilities or other work site locations. Operate tools to perform the duties of the position, such as computers and office equipment. Transport equipment or boxes up to 25lbs. Exchange ideas by means of communication. Balance, ascend/descend, climb, kneel, stoop, bend, crouch, or crawl within assigned working conditions and or locations. Working Conditions Position requires work in a normal office environment with little exposure to excessive noise, dust, or temperature. Work may also be conducted in outdoor environments, at construction sites, Railroad Track and Right-of-Way environments, and warehouse environments, with possible exposure to loud noises (85+ decibels, such as heavy trucks, construction, etc.). SUPPLEMENTAL INFORMATION Selection Process: Following a review of resumes and/or applications, the most highly qualified candidates will be invited to continue in the selection process. Eligible applicants will be notified of the exact time and place of assessments and interview. Candidates will be interviewed to determine their relative knowledge, skills and ability in job related areas. Offers of employment may be contingent upon successful completion of a reference check, including degree verification and criminal records check provided through SCRRA. Internal Candidates: Employees with active discipline as defined in the HR Policy No. 5.3 Positive Discipline Program and/or with performance that does not meet the standard for "meets expectations" as defined in the Performance Planning and Appraisal Process may be precluded from consideration and placement in the position. Southern California Regional Rail Authority is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the SCRRA will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. MEDICAL: SCRRA offers a choice of twelve (12) health plan options provided through the California Public Employees' Retirement System (CalPERS). You may choose from up to ten (10) Health Maintenance Organization (HMO) plans and two (2) Preferred Provider Organization (PPO) plans. Some health plans are only available in certain counties and/or zip codes. You contribute 12.5 percent of the plan premium for coverage of you and your eligible dependents. You may waive coverage if you are covered under another group health plan; you must provide proof. Once you waive coverage, you will only be allowed to enroll during Open Enrollment or within 60 days from the date on which your other coverage is no longer available (proof is required). If you elect to waive coverage, you will receive $300.00 per month taxable earnings, paid in two installments of $150 each on the first two paychecks of the month. A retiree or an employee who is a spouse, child, or any other eligible dependent of another SCRRA employee is not eligible for the opt out/cash in lieu credit if he/she is covered under a SCRRA health plan. Eligibility begins the first of the month following hire date or qualifying event. DENTAL: SCRRA offers two dental options provided by Delta Dental. Under the DeltaCare (HMO) program, you must select a contract dentist within their network to perform your dental services. If you require treatment from a specialist, your contract dentist will handle the referral. Many services are covered at no cost to you. A co-payment applies for other services. The Delta Dental PPO plan allows you to visit a dentist of your choice, change dentists at any time, go to a dental specialist of your choice, receive dental care anywhere in the world, and save on out-of-pocket expenses when you visit a PPO network dental office. SCRRA pays the full premium for coverage of you and your eligible dependents under both plans. Eligibility begins the first of the month following hire date or qualifying event. VISION: SCRRA offers two (2) vision plans through Vision Service Plan (VSP), providing coverage for eye examinations, prescription eyewear and contact lenses through network providers. You have the option of seeing out-of-network providers, but full reimbursement is not guaranteed. VSP has contracted with many laser surgery facilities and doctors, offering you a discount on PRK and LASIK surgeries. If you enroll in the VSP Basic Plan, SCRRA pays the full premium for coverage of you and your eligible dependents. If you enroll in the VSP Buy-up Plan, which offers enhanced vision benefits, you pay the difference between the cost of the Basic Plan and the Buy-up Plan. Eligibility begins the first of the month following hire date or qualifying event. FLEXIBLE SPENDING ACCOUNTS: Flexible Spending Accounts (FSA) allow for the deferral of pre-tax dollars to be used for reimbursement of eligible medical and dependent care expenses. You can set aside up to $3,050 for health care expenses and $5,000 per family for dependent care expenses annually. Eligibility begins the first of the month following hire date or a qualifying event. GROUP TERM LIFE INSURANCE: SCRRA provides for an amount equal to one (1) time your annual salary, rounded to the nearest $1,000, to a maximum of $200,000. Your life insurance benefit will reduce to 65% at age 65 and 55% at age 70. IRS regulations require that the portion of Group Term Life (“G.T.L.”) insurance benefits provided to you by SCRRA, which exceeds $50,000, be added to your Federal, State, and Medicare taxable earnings for W-2 reporting. This amount is reflected on your pay statements each pay period in the “Other Benefits and Information” section. In addition, SCRRA offers a voluntary plan, which may be purchased in increments of $10,000 to a maximum of $100,000 without evidence of insurability (initial enrollment period only) and up to 5 times your salary to a maximum of $500,000 with evidence of insurability. Dependent life options are also available. The voluntary plan is portable; you may retain it if you leave SCRRA and pay the premium. Eligibility begins the first of the month following hire date or qualifying event. ACCIDENTAL DEATH & DISMEMBERMENT: SCRRA provides for an amount equal to one (1) time your annual salary, rounded to the nearest $1,000, up to a maximum of $200,000. Your AD&D insurance benefit will reduce to 65% at age 65 and 55% at age 70. In addition, SCRRA offers a voluntary plan, which may be purchased in increments of $10,000, subject to a maximum of the lesser of 5 times your annual salary or $500,000. Dependent AD&D options are also available. Eligibility begins the first of the month following hire date or qualifying event. SHORT TERM DISABILITY: You are covered under the California State Disability Insurance (SDI) Program. Your maximum benefit amount is 52 times your weekly benefit amount or the total wages subject to SDI tax paid in your base period, whichever is less. Employees pay a mandatory contribution, through payroll deductions, for coverage under the SDI program. The contribution rate for 2023 is 0.9 percent of earnings. The SDI taxable wage limit is $153,164, with a maximum withholding of $1,378.48 per employee for calendar year 2023. LONG TERM DISABILITY : SCRRA provides for income replacement of 60 percent of monthly earnings subject to a maximum benefit of $7,500 per month up to age 65. To qualify, you must be on disability for 90 days. (Note: there is a pre-existing condition clause in this program.) Eligibility begins the first of the month following hire date or qualifying event. VOLUNTARY BENEFITS: SCRRA offers the following employee-paid voluntary benefits, provided by Aflac: Group Accident Insurance helps pay for out-of-pocket costs that arise from covered accidents, such as fractures, dislocations, and lacerations. Group Critical Illness Insurance helps pay for the expected and unexpected expenses that arise from diagnosis of a covered critical illness, such as cancer (internal or invasive), heart attack, stroke, end-stage renal failure or a major organ transplant. Group Hospital Indemnity Insurance helps pay for the out-of-pocket costs associated with a hospital stay, including benefits for hospital confinement, hospital admission, hospital intensive care and intermediate intensive care step-down unit. Group Short-Term Disability Insurance pays a monthly benefit directly to an employee who is off work due to an injury or illness for up to three (3) months after a seven (7) day waiting period. Eligibility begins the first of the month following hire date or qualifying event. 9/80 ALTERNATIVE WORK SCHEDULE: SCRRA offers a 9/80 Alternative Work Schedule (AWS). During a 10-day work period, you work eight 9-hour days, one 8-hour day and have one day off. Your day off can be Monday, Wednesday, or Friday. Approval from your supervisor, chief and HR is required to participate in the 9/80 AWS program. TELECOMMUTING SCHEDULE: SCRRA offers employees the option to telecommute up to two (2) days per week. At the CEO’s discretion, the maximum number of days per week may be increased due to a natural disaster, pandemic, civil unrest, federal/state/local stay-at-home order, or other special circumstances. Approval from your supervisor, chief and HR is required to participate in the telecommuting program. Employees on a 9/80 schedule cannot telecommute. HOLIDAYS: SCRRA observes twelve (12) holidays a year: New Year's Day, Martin Luther King Day, President’s Day, Cesar Chavez Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving, and Christmas Day. PAID TIME OFF (PTO): SCRRA provides employees with Paid Time Off (PTO) for vacations, illnesses, injuries, medical/dental appointments, religious holidays, personal business, and emergencies as follows: 0-4 years of service - 25 days 5-6 years of service - 30 days 7th year of service - 32 days 8th year of service - 33 days 9th year of service - 34 days 10-14 years of service - 35 days 15-19 years of service - 38 days 20 or more years - 42 days At the CEO’s discretion, prior service at a public transportation or public agency, or rail transportation company may be counted towards an employee’s total service years to increase the employee’s PTO accrual rate. To be considered, Human Resources requires that a written request along with verification and confirmation of the years of service be provided prior to the start of employment with SCRRA. Human Resources will provide the final determination on behalf of the CEO. EMPLOYEE ASSISTANCE PROGRAM (EAP): SCRRA offers you and your immediate and dependent family members confidential counseling 24 hours a day, 7 days a week for family, personal, work-related and substance abuse issues through the EAP. You are entitled to a telephone session(s) with a trained EAP professional to assess the nature of the problem and provide a referral for additional assistance, if needed. Services also include three (3) face-to-face counseling sessions per family member per six (6) month period. HEALTH ADVOCACY SERVICES: SCRRA offers you and your eligible dependents free health advocacy services through Health Advocate. You are entitled to unlimited calls with trained professionals who can help you navigate the healthcare and insurance systems. RETIREMENT PLAN: The SCRRA contracts with the California Public Employees' Retirement System (CalPERS). You pay a 8.00 percent employee contribution and SCRRA pays an employer contribution, which varies each year. To be eligible for service retirement, you must be at least age 52 and have a minimum of five (5) years of CalPERS-credited service. Upon retirement you are entitled to a monthly retirement benefit based on your years of credited service, age, and average compensation during your last three (3) years of service (“final compensation”). The retirement formula for New Members is 2%@62, which means at age 62, you receive 2 percent of your final compensation for every year of service. Upon separation from employment with less than 5 years of credited service, you may request a refund of your employee contributions only, including interest, and end your membership with CalPERS, or leave it in your account and retain your service credit should you decide to work for another CalPERS-covered agency. If you are vested upon separation but do not retire, you may leave your contributions in your account until retirement or elect a refund. SOCIAL SECURITY: You do not participate in Social Security except for Medicare. You will contribute 1.45 percent of your pay to cover the hospital insurance portion of Medicare. *Additional Medicare Hospital Insurance Tax: As of January 1, 2013, employees are required to pay an additional 0.9 percent Medicare tax on earnings above $200,000 (for those who file an individual return) or $250,000 (for those who file a joint return). This additional hospital insurance tax is not reflected in the rate above. RETIREE MEDICAL: Unrepresented employees hired before 11/1/18*: You will be eligible for medical coverage when you retire if your separation date and retirement date are within 120 days of each other. SCRRA pays the same amount for retirees as it does for active employees, which is currently 87.5 percent of the applicable premium. Unrepresented employees hired on or after 11/1/18: You will be eligible for medical coverage when you retire if your separation date and retirement date are within 120 days of each other and you have a minimum of 10 years of credited CalPERS service, five of which must be performed at SCRRA. SCRRA pays a percentage of the state annuitant contribution rate** in accordance with the vesting schedule below: 10 Years of CalPERS Service - 50% 11 - 19 Years of CalPERS Service - 50%, plus 5% for each additional year of service 20+ Years of CalPERS Service - 100% *Once each year the employer may allow unrepresented employees hired before 11/1/18 the opportunity to individually elect to be subject to the vesting schedule. **The state annuitant contribution rates for 2023 are: $883 (Retiree Only); $1,699 (Retiree + 1 Dependent); $2,124 (Retiree + Family). DEFERRED COMPENSATION PLAN (457) : You are eligible to set aside a portion of your current income without paying taxes on that money until it is received later during retirement when taxes may be lower. In 2023, you can defer up to 100 percent of your gross compensation or $22,500 annually, whichever is less (“normal contribution limit”). You may make an additional $7,500 contribution to the plan if you are age 50 and older. If you are at least within three years of the age in which you are eligible to receive unreduced benefits under our CalPERS retirement plan, you may contribute up to double the normal contribution limit, or $45,000. TRANSPORTATION PASSES: You may use your employee badge for unlimited free access to all Metrolink lines and trains. Your badge cannot be used on connecting public transportation. However, if you commute to/from work on Metrolink on a regular basis and need to connect to other public transportation (e.g., Metro Red or Purple Line) you can be issued a Metrolink pass with the appropriate station pair, which will also give you access to connecting transportation. You are also eligible to receive a free transit pass to ride any greater Los Angeles area transit system other than Metrolink (such as, Metro, Foothill Transit, LADOT, and LOSSAN) for commuting purposes. The commuter transit pass has a value up to the monthly maximum tax-free transit pass amount established by the Internal Revenue Service ($300 in 2023). You are responsible for any transit fares above the IRS monthly cap. To receive this benefit, the SCRRA requires each employee to use public transportation to commute to and from work three (3) or more days per week. OTHER BENEFITS: Educational Assistance - SCRRA will reimburse an employee up to $1,000 per fiscal year for tuition, books and mandatory student fees for courses that are relevant to employment. No reimbursement is allowed for parking. Professional Memberships - SCRRA pays up to $300 per year for professional memberships. Credit Union Membership - SCRRA offers credit union services for employees and their family members, provided by Northrup Grumman Federal Credit Union. Jury Duty - SCRRA will continue an employee's salary during any non-voluntary jury service up to a maximum of ten (10) working days. Pregnancy Disability and Family and Medical Leaves - A leave of absence may be paid or unpaid and shall be granted in accordance with applicable federal and state laws, and SCRRA policy. Refer to the Human Resource Policies and Procedures Manual for more detailed information. Bereavement Leave - In the event of death in an employee’s immediate family, the agency grants up to three (3) working days, with pay, to handle family affairs and to attend the funeral. When an employee needs to travel outside the radius of the five (5) member agencies due to the death of an immediate family member, the Authority grants up to five (5) working days, with pay. Military Leave - Employees will be paid for the annually required active period. At the discretion of the Chief Executive Officer, and with Board notification, paid military leave may be granted beyond what is provided by the applicable state law.
Jul 14, 2024
Full Time
SUMMARY PURPOSE OF POSITION The Manager II, Program Management will lead, plan, direct, and manage the activities and operations of Business Development initiatives and programs for the Authority. These initiatives are primarily the Small Business Enterprise (SBE), Mentor/Protégé, Labor Compliance, and Disadvantaged Business Enterprise (DBE) programs. TO APPLY: This is a continuous recruitment, with the first review of applications beginning June 27 , 2024 . Interested applicants are encouraged to apply immediately. DISTINGUISHING CHARACTERISTICS This is the senior level of the Manager series. At this level, incumbents typically independently represent the organization; serve as a subject matter expert who possesses highly specialized knowledge, skills, abilities, and experience; are responsible for a specialty program area that has a major impact on the organization. SUPERVISION EXERCISED AND RECEIVED Receive general oversight from the Chief Financial Officer and the CEO. Responsible for supervising and monitoring performance of consultants assigned to perform staff augmentation duties. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities. Under the leadership of the Chief Financial Officer and CEO, this position is responsible for the following: Manage, administer, monitor, and evaluate the DBE, SBE, Labor Compliance, and Mentor/Protégé programs to ensure that they are consistent with federal, state, and local regulations. Serve as a subject matter expert on Metrolink’s business development programs and provide consultation and analyses/recommendations on related issues. Initiate and manage the development and on-going monitoring of Metrolink’s Mentor/Protégé Program. Provide oversight and monitoring of contractors/consultants assigned to provide technical assistance and support to business development programs, projects, initiatives, and activities with an emphasis on Metrolink’s DBE, SBE and Labor Compliance programs. Collaborate with Metrolink staff, consultants, contractors, and representatives of other agencies to identify program compliance needs and develop solutions. Serve as Metrolink’s resource for business development initiatives with firms, employees, transportation-related organizations, and various community and business groups; prepares and presents oral and written reports, correspondence, and statistical analyses. Participate in bid and procurement processes, including reviewing contract specifications to identify potential contracting opportunities for DBEs and small businesses. Partner with the Contracts and Procurement to develop and maintain a directory of certified DBEs and small businesses. Develop, administer, evaluate, and communicate program policies and procedures. Develop and manage outreach programs in support of Metrolink’s business development initiatives. Perform program responsibilities, including work planning, budgeting, monitoring expenditures, and responding to program responsibilities. Oversee project management activities including, but not limited to, task identification, work effort estimates, work schedules and tracking. Conduct research, formulate recommendations, and prepare reports for presentation to Board of Directors, management, committees, and outside agencies. Perform other related duties as assigned. MINIMUM REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS Education and Experience Bachelor’s Degree in a related field. A minimum of six (6) years of experience in procurement, contract compliance, contract management, regulatory compliance, or program administration, including experience in planning, organizing, and administering small business development programs. A minimum of four (4) years program management or supervisory experience in the Disadvantaged Business Enterprise (DBE) area at the federal or state level, or as a recipient of federal funds having a DBE program. A combination of training, education and or experience that provides the required knowledge, skills and abilities may be considered when determining minimum qualifications. Advanced relevant coursework may also substitute for a portion of required experience. Valid Class C Driver's License with a satisfactory driving record of no more than three moving violations and no DUI's within the last three years. Preferred Qualifications Experience conducting strategic small business outreach. Experience managing a team, setting goals and presentations. Experience participating in public agency procurement and contracting processes. Six Sigma trained or certified. Knowledge, Skills, and Abilities Knowledge of : Principles and practices of federal, state, and local legislation and requirements relating to government procurement processes and civil rights programs. DBE program development, reporting and goal setting methodologies for all programs. Basic principles and practices of DBE programs. Principles and practices of financial and statistical analysis as it relates to public transportation. Basic methods and techniques used in conducting research and analyzing data. Basic investigative techniques and complaint resolution. Pertinent federal, state, and local laws, codes and regulations related to public transportation. Modern office procedures, methods, and computer equipment. Principles of business letter writing and report preparation. English usage, spelling, grammar, and punctuation. Microsoft applications (Word, Excel, Outlook, PowerPoint, Teams). Skilled in : Using ERP system (e.g., Oracle) applications, tools, and integrations. Using database tools (e.g., SQL, PL/SQL). Using diversity reporting systems or tools. Ability to : Work independently in the absence of supervision. Communicate clearly and concisely, both orally and in writing. Understand and follow oral and written instructions. Prepare clear and concise administrative and financial reports. Plan, organize, prioritize, coordinate, multi-task, meet deadlines and give attention to detail. Establish and maintain effective working relationships. Collaborate with internal and external customers and agencies to attain goals and objectives. Model appropriate, professional conduct and maintain appropriate confidentiality of sensitive information. Operate modern office equipment including computers and office automation software. Analyze and solve problems. Manage and organize time and materials. PHYSICAL REQUIREMENTS Transition between a stationary position at a desk or work location and move about Metrolink facilities or other work site locations. Operate tools to perform the duties of the position, such as computers and office equipment. Transport equipment or boxes up to 25lbs. Exchange ideas by means of communication. Balance, ascend/descend, climb, kneel, stoop, bend, crouch, or crawl within assigned working conditions and or locations. Working Conditions Position requires work in a normal office environment with little exposure to excessive noise, dust, or temperature. Work may also be conducted in outdoor environments, at construction sites, Railroad Track and Right-of-Way environments, and warehouse environments, with possible exposure to loud noises (85+ decibels, such as heavy trucks, construction, etc.). SUPPLEMENTAL INFORMATION Selection Process: Following a review of resumes and/or applications, the most highly qualified candidates will be invited to continue in the selection process. Eligible applicants will be notified of the exact time and place of assessments and interview. Candidates will be interviewed to determine their relative knowledge, skills and ability in job related areas. Offers of employment may be contingent upon successful completion of a reference check, including degree verification and criminal records check provided through SCRRA. Internal Candidates: Employees with active discipline as defined in the HR Policy No. 5.3 Positive Discipline Program and/or with performance that does not meet the standard for "meets expectations" as defined in the Performance Planning and Appraisal Process may be precluded from consideration and placement in the position. Southern California Regional Rail Authority is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the SCRRA will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. MEDICAL: SCRRA offers a choice of twelve (12) health plan options provided through the California Public Employees' Retirement System (CalPERS). You may choose from up to ten (10) Health Maintenance Organization (HMO) plans and two (2) Preferred Provider Organization (PPO) plans. Some health plans are only available in certain counties and/or zip codes. You contribute 12.5 percent of the plan premium for coverage of you and your eligible dependents. You may waive coverage if you are covered under another group health plan; you must provide proof. Once you waive coverage, you will only be allowed to enroll during Open Enrollment or within 60 days from the date on which your other coverage is no longer available (proof is required). If you elect to waive coverage, you will receive $300.00 per month taxable earnings, paid in two installments of $150 each on the first two paychecks of the month. A retiree or an employee who is a spouse, child, or any other eligible dependent of another SCRRA employee is not eligible for the opt out/cash in lieu credit if he/she is covered under a SCRRA health plan. Eligibility begins the first of the month following hire date or qualifying event. DENTAL: SCRRA offers two dental options provided by Delta Dental. Under the DeltaCare (HMO) program, you must select a contract dentist within their network to perform your dental services. If you require treatment from a specialist, your contract dentist will handle the referral. Many services are covered at no cost to you. A co-payment applies for other services. The Delta Dental PPO plan allows you to visit a dentist of your choice, change dentists at any time, go to a dental specialist of your choice, receive dental care anywhere in the world, and save on out-of-pocket expenses when you visit a PPO network dental office. SCRRA pays the full premium for coverage of you and your eligible dependents under both plans. Eligibility begins the first of the month following hire date or qualifying event. VISION: SCRRA offers two (2) vision plans through Vision Service Plan (VSP), providing coverage for eye examinations, prescription eyewear and contact lenses through network providers. You have the option of seeing out-of-network providers, but full reimbursement is not guaranteed. VSP has contracted with many laser surgery facilities and doctors, offering you a discount on PRK and LASIK surgeries. If you enroll in the VSP Basic Plan, SCRRA pays the full premium for coverage of you and your eligible dependents. If you enroll in the VSP Buy-up Plan, which offers enhanced vision benefits, you pay the difference between the cost of the Basic Plan and the Buy-up Plan. Eligibility begins the first of the month following hire date or qualifying event. FLEXIBLE SPENDING ACCOUNTS: Flexible Spending Accounts (FSA) allow for the deferral of pre-tax dollars to be used for reimbursement of eligible medical and dependent care expenses. You can set aside up to $3,050 for health care expenses and $5,000 per family for dependent care expenses annually. Eligibility begins the first of the month following hire date or a qualifying event. GROUP TERM LIFE INSURANCE: SCRRA provides for an amount equal to one (1) time your annual salary, rounded to the nearest $1,000, to a maximum of $200,000. Your life insurance benefit will reduce to 65% at age 65 and 55% at age 70. IRS regulations require that the portion of Group Term Life (“G.T.L.”) insurance benefits provided to you by SCRRA, which exceeds $50,000, be added to your Federal, State, and Medicare taxable earnings for W-2 reporting. This amount is reflected on your pay statements each pay period in the “Other Benefits and Information” section. In addition, SCRRA offers a voluntary plan, which may be purchased in increments of $10,000 to a maximum of $100,000 without evidence of insurability (initial enrollment period only) and up to 5 times your salary to a maximum of $500,000 with evidence of insurability. Dependent life options are also available. The voluntary plan is portable; you may retain it if you leave SCRRA and pay the premium. Eligibility begins the first of the month following hire date or qualifying event. ACCIDENTAL DEATH & DISMEMBERMENT: SCRRA provides for an amount equal to one (1) time your annual salary, rounded to the nearest $1,000, up to a maximum of $200,000. Your AD&D insurance benefit will reduce to 65% at age 65 and 55% at age 70. In addition, SCRRA offers a voluntary plan, which may be purchased in increments of $10,000, subject to a maximum of the lesser of 5 times your annual salary or $500,000. Dependent AD&D options are also available. Eligibility begins the first of the month following hire date or qualifying event. SHORT TERM DISABILITY: You are covered under the California State Disability Insurance (SDI) Program. Your maximum benefit amount is 52 times your weekly benefit amount or the total wages subject to SDI tax paid in your base period, whichever is less. Employees pay a mandatory contribution, through payroll deductions, for coverage under the SDI program. The contribution rate for 2023 is 0.9 percent of earnings. The SDI taxable wage limit is $153,164, with a maximum withholding of $1,378.48 per employee for calendar year 2023. LONG TERM DISABILITY : SCRRA provides for income replacement of 60 percent of monthly earnings subject to a maximum benefit of $7,500 per month up to age 65. To qualify, you must be on disability for 90 days. (Note: there is a pre-existing condition clause in this program.) Eligibility begins the first of the month following hire date or qualifying event. VOLUNTARY BENEFITS: SCRRA offers the following employee-paid voluntary benefits, provided by Aflac: Group Accident Insurance helps pay for out-of-pocket costs that arise from covered accidents, such as fractures, dislocations, and lacerations. Group Critical Illness Insurance helps pay for the expected and unexpected expenses that arise from diagnosis of a covered critical illness, such as cancer (internal or invasive), heart attack, stroke, end-stage renal failure or a major organ transplant. Group Hospital Indemnity Insurance helps pay for the out-of-pocket costs associated with a hospital stay, including benefits for hospital confinement, hospital admission, hospital intensive care and intermediate intensive care step-down unit. Group Short-Term Disability Insurance pays a monthly benefit directly to an employee who is off work due to an injury or illness for up to three (3) months after a seven (7) day waiting period. Eligibility begins the first of the month following hire date or qualifying event. 9/80 ALTERNATIVE WORK SCHEDULE: SCRRA offers a 9/80 Alternative Work Schedule (AWS). During a 10-day work period, you work eight 9-hour days, one 8-hour day and have one day off. Your day off can be Monday, Wednesday, or Friday. Approval from your supervisor, chief and HR is required to participate in the 9/80 AWS program. TELECOMMUTING SCHEDULE: SCRRA offers employees the option to telecommute up to two (2) days per week. At the CEO’s discretion, the maximum number of days per week may be increased due to a natural disaster, pandemic, civil unrest, federal/state/local stay-at-home order, or other special circumstances. Approval from your supervisor, chief and HR is required to participate in the telecommuting program. Employees on a 9/80 schedule cannot telecommute. HOLIDAYS: SCRRA observes twelve (12) holidays a year: New Year's Day, Martin Luther King Day, President’s Day, Cesar Chavez Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving, and Christmas Day. PAID TIME OFF (PTO): SCRRA provides employees with Paid Time Off (PTO) for vacations, illnesses, injuries, medical/dental appointments, religious holidays, personal business, and emergencies as follows: 0-4 years of service - 25 days 5-6 years of service - 30 days 7th year of service - 32 days 8th year of service - 33 days 9th year of service - 34 days 10-14 years of service - 35 days 15-19 years of service - 38 days 20 or more years - 42 days At the CEO’s discretion, prior service at a public transportation or public agency, or rail transportation company may be counted towards an employee’s total service years to increase the employee’s PTO accrual rate. To be considered, Human Resources requires that a written request along with verification and confirmation of the years of service be provided prior to the start of employment with SCRRA. Human Resources will provide the final determination on behalf of the CEO. EMPLOYEE ASSISTANCE PROGRAM (EAP): SCRRA offers you and your immediate and dependent family members confidential counseling 24 hours a day, 7 days a week for family, personal, work-related and substance abuse issues through the EAP. You are entitled to a telephone session(s) with a trained EAP professional to assess the nature of the problem and provide a referral for additional assistance, if needed. Services also include three (3) face-to-face counseling sessions per family member per six (6) month period. HEALTH ADVOCACY SERVICES: SCRRA offers you and your eligible dependents free health advocacy services through Health Advocate. You are entitled to unlimited calls with trained professionals who can help you navigate the healthcare and insurance systems. RETIREMENT PLAN: The SCRRA contracts with the California Public Employees' Retirement System (CalPERS). You pay a 8.00 percent employee contribution and SCRRA pays an employer contribution, which varies each year. To be eligible for service retirement, you must be at least age 52 and have a minimum of five (5) years of CalPERS-credited service. Upon retirement you are entitled to a monthly retirement benefit based on your years of credited service, age, and average compensation during your last three (3) years of service (“final compensation”). The retirement formula for New Members is 2%@62, which means at age 62, you receive 2 percent of your final compensation for every year of service. Upon separation from employment with less than 5 years of credited service, you may request a refund of your employee contributions only, including interest, and end your membership with CalPERS, or leave it in your account and retain your service credit should you decide to work for another CalPERS-covered agency. If you are vested upon separation but do not retire, you may leave your contributions in your account until retirement or elect a refund. SOCIAL SECURITY: You do not participate in Social Security except for Medicare. You will contribute 1.45 percent of your pay to cover the hospital insurance portion of Medicare. *Additional Medicare Hospital Insurance Tax: As of January 1, 2013, employees are required to pay an additional 0.9 percent Medicare tax on earnings above $200,000 (for those who file an individual return) or $250,000 (for those who file a joint return). This additional hospital insurance tax is not reflected in the rate above. RETIREE MEDICAL: Unrepresented employees hired before 11/1/18*: You will be eligible for medical coverage when you retire if your separation date and retirement date are within 120 days of each other. SCRRA pays the same amount for retirees as it does for active employees, which is currently 87.5 percent of the applicable premium. Unrepresented employees hired on or after 11/1/18: You will be eligible for medical coverage when you retire if your separation date and retirement date are within 120 days of each other and you have a minimum of 10 years of credited CalPERS service, five of which must be performed at SCRRA. SCRRA pays a percentage of the state annuitant contribution rate** in accordance with the vesting schedule below: 10 Years of CalPERS Service - 50% 11 - 19 Years of CalPERS Service - 50%, plus 5% for each additional year of service 20+ Years of CalPERS Service - 100% *Once each year the employer may allow unrepresented employees hired before 11/1/18 the opportunity to individually elect to be subject to the vesting schedule. **The state annuitant contribution rates for 2023 are: $883 (Retiree Only); $1,699 (Retiree + 1 Dependent); $2,124 (Retiree + Family). DEFERRED COMPENSATION PLAN (457) : You are eligible to set aside a portion of your current income without paying taxes on that money until it is received later during retirement when taxes may be lower. In 2023, you can defer up to 100 percent of your gross compensation or $22,500 annually, whichever is less (“normal contribution limit”). You may make an additional $7,500 contribution to the plan if you are age 50 and older. If you are at least within three years of the age in which you are eligible to receive unreduced benefits under our CalPERS retirement plan, you may contribute up to double the normal contribution limit, or $45,000. TRANSPORTATION PASSES: You may use your employee badge for unlimited free access to all Metrolink lines and trains. Your badge cannot be used on connecting public transportation. However, if you commute to/from work on Metrolink on a regular basis and need to connect to other public transportation (e.g., Metro Red or Purple Line) you can be issued a Metrolink pass with the appropriate station pair, which will also give you access to connecting transportation. You are also eligible to receive a free transit pass to ride any greater Los Angeles area transit system other than Metrolink (such as, Metro, Foothill Transit, LADOT, and LOSSAN) for commuting purposes. The commuter transit pass has a value up to the monthly maximum tax-free transit pass amount established by the Internal Revenue Service ($300 in 2023). You are responsible for any transit fares above the IRS monthly cap. To receive this benefit, the SCRRA requires each employee to use public transportation to commute to and from work three (3) or more days per week. OTHER BENEFITS: Educational Assistance - SCRRA will reimburse an employee up to $1,000 per fiscal year for tuition, books and mandatory student fees for courses that are relevant to employment. No reimbursement is allowed for parking. Professional Memberships - SCRRA pays up to $300 per year for professional memberships. Credit Union Membership - SCRRA offers credit union services for employees and their family members, provided by Northrup Grumman Federal Credit Union. Jury Duty - SCRRA will continue an employee's salary during any non-voluntary jury service up to a maximum of ten (10) working days. Pregnancy Disability and Family and Medical Leaves - A leave of absence may be paid or unpaid and shall be granted in accordance with applicable federal and state laws, and SCRRA policy. Refer to the Human Resource Policies and Procedures Manual for more detailed information. Bereavement Leave - In the event of death in an employee’s immediate family, the agency grants up to three (3) working days, with pay, to handle family affairs and to attend the funeral. When an employee needs to travel outside the radius of the five (5) member agencies due to the death of an immediate family member, the Authority grants up to five (5) working days, with pay. Military Leave - Employees will be paid for the annually required active period. At the discretion of the Chief Executive Officer, and with Board notification, paid military leave may be granted beyond what is provided by the applicable state law.
Solano County, CA
Fairfield, California, United States
Help us foster an environment where a well-qualified and trained workforce succeeds. The County of Solano recognizes that our employees are our biggest asset. We work collaboratively to solve problems and introduce creative solutions. If you are a creative team player with a broad human resources background and interest in a generalist position, we invite you to apply for this opportunity. The mission of the Human Resources Department is to be a strategic partner who provides our customers with high quality services and fosters an environment where a well-qualified and trained workforce succeeds. Click here to learn about the Human Resources Department THE POSITION The current vacancy is assigned to support the Human Resources Personnel and Recruitment Team and can be filled at either the journey or senior level. The eligible lists established from this recruitment will be used to fill part-time and full-time regular, limited-term or extra-help positions as vacancies occur or the need arises. The Human Resources Analyst classification series perform professional level personnel work in recruitment, selection, position classification, employee relations, training, employee benefits, workers’ compensation, and/or risk management; conducts analytical studies relative to personnel services and human resources issues; provides staff support to the County's management team . The Human Resources Analyst (Journey) and (Senior) classifications are "at-will" senior management classifications and are exempt from civil service. Incumbents serve at the discretion of the Appointing Authority. To view the job descriptions for this position, please visit the following links: Human Resources Analyst (Journey) Human Resources Analyst (Senior) P OSITIO N REQUIREMENTS HUMAN RESOURCES ANALYST (JOURNEY) Salary Range: $7,643.79 - $9,291.08 /month Education: Bachelor’s degree is required from an accredited college or university, with a major preferably in Business Administration, Public Administration, Human Resources, or a related field. Experience : Two (2) years of professional level experience in personnel work including recruitment, selection, classification, labor relations or risk management. Experience in a public sector agency is desirable. Note: Additional experience may substitute on a year for year basis for the educational requirement. HUMAN RESOURCES ANALYST (SENIOR) Salary Range: $8,506.71 - $10,339.96 /month Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the knowledge, skills and abilities would be: Education: Bachelor’s degree is required from an accredited college or university, with a major preferably in Business Administration, Public Administration, Human Resources, or a closely related field. Experience: Three (3) years of professional level experience in personnel work including recruitment, selection, classification, labor relations or risk management. One (1) year of the personnel experience must have been in a public sector agency. Note : Additional experience may substitute on a year for year basis for the educational requirement. SELECTION PROCESS 6/10/2024 Deadline to submit application and required documents for first application review Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination . Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant’s ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract. A minimum score of 70% is required to continue in the selection process, unless otherwise announced. All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change. RETIREES - Solano County invites all qualified candidates to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees. DOCUMENT SUBMITTAL REQUIREMENTS In addition to uploading attachments when applying online, candidates may submit documents by fax to (707) 784-3424, or by email to recruitment@solanocounty.com . Be sure to include the recruitment title (Human Resources Analyst (Journey/Senior) and the recruitment number (24-193010-01) in your email or fax. HOW TO APPLY Applications must be submitted through the NEOGOV system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (degree/transcripts, certificates, DD-214 if applicable, ADA Accommodation Request) must be submitted by the application review deadline. Previously submitted application materials (i.e. copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment . Any further questions can be directed to the Department of Human Resources at (707) 784-6170, business hours are Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA Please note that all dates/times listed in the job announcement are Pacific Time. We offer a benefits package to employees which includes health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, holidays, vacation, and sick leave. To learn more, view our benefits summary . Closing Date/Time: Continuous
Jul 14, 2024
Full Time
Help us foster an environment where a well-qualified and trained workforce succeeds. The County of Solano recognizes that our employees are our biggest asset. We work collaboratively to solve problems and introduce creative solutions. If you are a creative team player with a broad human resources background and interest in a generalist position, we invite you to apply for this opportunity. The mission of the Human Resources Department is to be a strategic partner who provides our customers with high quality services and fosters an environment where a well-qualified and trained workforce succeeds. Click here to learn about the Human Resources Department THE POSITION The current vacancy is assigned to support the Human Resources Personnel and Recruitment Team and can be filled at either the journey or senior level. The eligible lists established from this recruitment will be used to fill part-time and full-time regular, limited-term or extra-help positions as vacancies occur or the need arises. The Human Resources Analyst classification series perform professional level personnel work in recruitment, selection, position classification, employee relations, training, employee benefits, workers’ compensation, and/or risk management; conducts analytical studies relative to personnel services and human resources issues; provides staff support to the County's management team . The Human Resources Analyst (Journey) and (Senior) classifications are "at-will" senior management classifications and are exempt from civil service. Incumbents serve at the discretion of the Appointing Authority. To view the job descriptions for this position, please visit the following links: Human Resources Analyst (Journey) Human Resources Analyst (Senior) P OSITIO N REQUIREMENTS HUMAN RESOURCES ANALYST (JOURNEY) Salary Range: $7,643.79 - $9,291.08 /month Education: Bachelor’s degree is required from an accredited college or university, with a major preferably in Business Administration, Public Administration, Human Resources, or a related field. Experience : Two (2) years of professional level experience in personnel work including recruitment, selection, classification, labor relations or risk management. Experience in a public sector agency is desirable. Note: Additional experience may substitute on a year for year basis for the educational requirement. HUMAN RESOURCES ANALYST (SENIOR) Salary Range: $8,506.71 - $10,339.96 /month Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the knowledge, skills and abilities would be: Education: Bachelor’s degree is required from an accredited college or university, with a major preferably in Business Administration, Public Administration, Human Resources, or a closely related field. Experience: Three (3) years of professional level experience in personnel work including recruitment, selection, classification, labor relations or risk management. One (1) year of the personnel experience must have been in a public sector agency. Note : Additional experience may substitute on a year for year basis for the educational requirement. SELECTION PROCESS 6/10/2024 Deadline to submit application and required documents for first application review Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination . Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant’s ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract. A minimum score of 70% is required to continue in the selection process, unless otherwise announced. All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change. RETIREES - Solano County invites all qualified candidates to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees. DOCUMENT SUBMITTAL REQUIREMENTS In addition to uploading attachments when applying online, candidates may submit documents by fax to (707) 784-3424, or by email to recruitment@solanocounty.com . Be sure to include the recruitment title (Human Resources Analyst (Journey/Senior) and the recruitment number (24-193010-01) in your email or fax. HOW TO APPLY Applications must be submitted through the NEOGOV system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (degree/transcripts, certificates, DD-214 if applicable, ADA Accommodation Request) must be submitted by the application review deadline. Previously submitted application materials (i.e. copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment . Any further questions can be directed to the Department of Human Resources at (707) 784-6170, business hours are Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA Please note that all dates/times listed in the job announcement are Pacific Time. We offer a benefits package to employees which includes health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, holidays, vacation, and sick leave. To learn more, view our benefits summary . Closing Date/Time: Continuous
Marketing Statement Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program. Job Summary PAY RATE $140,813.64/annually - $180,057.59/annually (AFSCME Pay Band H) Negotiable starting salary will be between $ 140,813.64 /annually - $ 161,935.62 /annually depending on experience and education. REPORTS TO TOD Group Manager CURRENT ASSIGNMENT For consideration, please upload your cover letter along with your resume when completing the BART employment application form. The initial application review will begin on July 29, 2024. The ideal candidate will have the knowledge, skills, expertise, and abilities to: Coordinate solicitations and negotiations with developers, including working with BART’s General Counsel to advance legal real estate agreements (Exclusive Negotiating Agreements, Lease Options, Estoppels, Ground Leases, and others) Lead on collaboration with other BART departments whose responsibilities influence and interact with BART’s Transit Oriented Development (TOD) projects, including Planning, Customer Access, Maintenance and Engineering, Safety, and BART Police, among others. Lead processes to resolve any internal conflicts related to financial, design, operational, and other priorities to develop unified BART positions Develop and maintain relationships with local jurisdiction partners Be part of the team implementing Assembly Bill 2923 (2018, Chiu/Grayson) and SB 35 (2017, Weiner), and California’s Surplus Lands Act (Government Code sections 54220-54234) Lead on BART TOD projects from conception through construction and post-construction phases Represent BART TOD projects and policies in community forums, at public hearings, and to the BART Board of Directors Manage consultants’ and contractors’ work, and participate in budget oversight and billing Develop and oversee budget for BART staff reimbursements associated with development projects and grants Deepen BART’s knowledge and engagement with external funding and financing sources for TOD, including state housing and infrastructure funds, county and regional funds, Low Income Housing Tax Credits, New Markets Tax Credits, Opportunity Zones, and Enhanced Infrastructure Finance Districts (EIFDs Beyond the minimum qualifications, the ideal candidate will also demonstrate the following skills, experience, and knowledge: Experience with real estate development in/for/as a partner with public sector (as employee, consultant, development partner) At least three years managing complex projects including at least one of the following: transit-oriented development, affordable housing, politically sensitive negotiations or policy SELECTION PROCESS This position is represented by American Federation of State, County, and Municipal Employees (AFSCME). Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes. The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview. The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations) The selection process for this position will be in accordance with the applicable collective bargaining agreement. APPLICATION PROCESS External applicants may only apply online, at www.bart.gov/jobs. Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112. Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs, or on WebBART. Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688. All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself. Applications must be complete by the closing date and time listed on the job announcement. Examples of Duties Assists in the management of the most complex real estate transactions undertaken by the Property Development Division including the sale and/or long-term lease of the District’s real property assets to the private sector and local land use jurisdictions in keeping with the District’s Transit-Oriented Development Policy. Assists in the management of subordinate staff, consultants and contractors in assessing the viability of potential land use transactions, securing private sector entities to develop the District’s real property assets, assisting in securing entitlement from local land use jurisdictions, and negotiating real property transactions with the private sector. Maintains control of implementation of Transit-Oriented Development projects throughout the BART organization to ensure TOD Policies and Board-adopted actions are fulfilled; interacts and works with various departments (e.g. Transportation, Maintenance and Engineering, Police, Customer Access, and Transit System Development). Assists in the development of policy and procedures for handling District assets; administers programs; monitors legislative changes; makes changes as needed to policies and procedures; promotes application of public and private partnerships throughout all District activity. Prepares contracts and agreements for requests for developer qualifications and/or development proposals; evaluates responses; makes recommendations and prepares information and memos for Management to submit to Board to accept/reject proposals, complete negotiations, and execute transactions. Identifies modifications to existing BART policy to improve fulfillment of division goals and objectives; effectuates policy modifications as needed. Identifies Division needs in real property disposition activity; conducts research on tracking needs; coordinates market studies to determine rental and/or disposition values and cost analyses of property BART leases from others and of BART-owned property. Conducts negotiations with the private sector, land owners adjacent to District assets and local land use jurisdictions to enlarge real property assets being considered for transit-oriented development; analyzes financial and physical impacts of combining real property assets in fulfilling BART TOD Policies and makes recommendations on disposition strategies. Coordinates legal aspects of projects with District internal legal department and outside legal counsel, as appropriate; serves as expert witness in district litigation. Assists in the management and coordination of the work of professional staff, consultants, and interns. Represents the District in front of design review boards, planning commissions and city councils in support of development adjacent to the District’s rapid transit facilities; testifies in all land use forums in support of transit-oriented development. May participate in the selection of assigned staff; coordinates staff training; works with employees to correct deficiencies; assists in the completion of performance appraisals; implements counseling and discipline procedures. Minimum Qualifications Education: A Bachelor’s degree in business administration, public administration, property development or a closely related field from an accredited college or university. Experience: Four (4) years of (full-time equivalent) verifiable professional experience in the area of acquisition, appraisal, disposal, or management of real property. Other Requirements: Must possess a valid California driver’s license and have a satisfactory driving record. Substitution: Additional professional experience as outlined above may be substituted for the education on a year-for-year basis. A Bachelor’s degree is preferred. Knowledge and Skills Knowledge of: Operations, services and activities of a property disposition program. Methods and techniques of property management, and appraisal. Methods and techniques of land use development of all categories of land use. Principles and practices of land use planning. Basic principles and practices of construction engineering. Basic principles and practices of budget preparation. Current office procedures, methods and equipment including computers. Methods and techniques of legal documentation of real estate and real estate transactions. Related Federal, State, and local codes, laws, and regulations. Principles of supervision, training and performance evaluation. Skill in: Independently performing property disposition and acquisition duties. Interpreting, explaining, and enforcing property development divisions policies and procedures. Performing relocation analyses and preparing recommendations. Developing and preparing relocation budget recommendations. Assessing real property values. Negotiating real property dispositions with private sector. Negotiating real property dispositions with local land use jurisdictions. Drafting real estate related documentation. Reading basic engineering plans, maps and related materials. Evaluating community services and transportation needs. Operating office equipment including computers and supporting word processing and spreadsheet applications. Working independently in the absence of supervision. Understanding and following oral and written instructions. Communicating clearly and concisely, both orally and in writing. Establishing and maintaining effective working relationships with those contacted in the course of work. Equal Employment Opportunity GroupBox1 The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws. The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov . Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs . The San Francisco Bay Area Rapid Transit District (BART) prides itself in offering best in class benefits packages to employees of the District. Currently, the following benefits may be available to employees in this job classification. Highlights Medical Coverage (or $350/month if opted out) Dental Coverage Vision Insurance (Basic and Enhanced Plans Available) Retirement Plan through the CA Public Employees’ Retirement System (CalPERS) 2% @ 55 (Classic Members) 2% @ 62 (PEPRA Members) Reciprocity available for existing members of many other public retirement systems (see BART website and/or CalPERS website for details) Money Purchase Pension Plan (in-lieu of participating in Social Security tax) 6.65% employer contribution up to annual maximum of $1,868.65 Deferred Compensation & Roth 457 Sick Leave Accruals (12 days per year) Vacation Accruals (3-6 weeks based on time worked w/ the District) Holidays: 9 observed holidays and 4 floating holidays Life Insurance w/ ability to obtain additional coverage Accidental Death and Dismemberment (AD&D) Insurance Survivor Benefits through BART Short-Term Disability Insurance Long-Term Disability Insurance Flexible Spending Accounts: Health and Dependent Care Commuter Benefits Free BART Passes for BART employees and eligible family members. Closing Date/Time: Continuous
Jul 09, 2024
Full Time
Marketing Statement Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program. Job Summary PAY RATE $140,813.64/annually - $180,057.59/annually (AFSCME Pay Band H) Negotiable starting salary will be between $ 140,813.64 /annually - $ 161,935.62 /annually depending on experience and education. REPORTS TO TOD Group Manager CURRENT ASSIGNMENT For consideration, please upload your cover letter along with your resume when completing the BART employment application form. The initial application review will begin on July 29, 2024. The ideal candidate will have the knowledge, skills, expertise, and abilities to: Coordinate solicitations and negotiations with developers, including working with BART’s General Counsel to advance legal real estate agreements (Exclusive Negotiating Agreements, Lease Options, Estoppels, Ground Leases, and others) Lead on collaboration with other BART departments whose responsibilities influence and interact with BART’s Transit Oriented Development (TOD) projects, including Planning, Customer Access, Maintenance and Engineering, Safety, and BART Police, among others. Lead processes to resolve any internal conflicts related to financial, design, operational, and other priorities to develop unified BART positions Develop and maintain relationships with local jurisdiction partners Be part of the team implementing Assembly Bill 2923 (2018, Chiu/Grayson) and SB 35 (2017, Weiner), and California’s Surplus Lands Act (Government Code sections 54220-54234) Lead on BART TOD projects from conception through construction and post-construction phases Represent BART TOD projects and policies in community forums, at public hearings, and to the BART Board of Directors Manage consultants’ and contractors’ work, and participate in budget oversight and billing Develop and oversee budget for BART staff reimbursements associated with development projects and grants Deepen BART’s knowledge and engagement with external funding and financing sources for TOD, including state housing and infrastructure funds, county and regional funds, Low Income Housing Tax Credits, New Markets Tax Credits, Opportunity Zones, and Enhanced Infrastructure Finance Districts (EIFDs Beyond the minimum qualifications, the ideal candidate will also demonstrate the following skills, experience, and knowledge: Experience with real estate development in/for/as a partner with public sector (as employee, consultant, development partner) At least three years managing complex projects including at least one of the following: transit-oriented development, affordable housing, politically sensitive negotiations or policy SELECTION PROCESS This position is represented by American Federation of State, County, and Municipal Employees (AFSCME). Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes. The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview. The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations) The selection process for this position will be in accordance with the applicable collective bargaining agreement. APPLICATION PROCESS External applicants may only apply online, at www.bart.gov/jobs. Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112. Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs, or on WebBART. Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688. All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself. Applications must be complete by the closing date and time listed on the job announcement. Examples of Duties Assists in the management of the most complex real estate transactions undertaken by the Property Development Division including the sale and/or long-term lease of the District’s real property assets to the private sector and local land use jurisdictions in keeping with the District’s Transit-Oriented Development Policy. Assists in the management of subordinate staff, consultants and contractors in assessing the viability of potential land use transactions, securing private sector entities to develop the District’s real property assets, assisting in securing entitlement from local land use jurisdictions, and negotiating real property transactions with the private sector. Maintains control of implementation of Transit-Oriented Development projects throughout the BART organization to ensure TOD Policies and Board-adopted actions are fulfilled; interacts and works with various departments (e.g. Transportation, Maintenance and Engineering, Police, Customer Access, and Transit System Development). Assists in the development of policy and procedures for handling District assets; administers programs; monitors legislative changes; makes changes as needed to policies and procedures; promotes application of public and private partnerships throughout all District activity. Prepares contracts and agreements for requests for developer qualifications and/or development proposals; evaluates responses; makes recommendations and prepares information and memos for Management to submit to Board to accept/reject proposals, complete negotiations, and execute transactions. Identifies modifications to existing BART policy to improve fulfillment of division goals and objectives; effectuates policy modifications as needed. Identifies Division needs in real property disposition activity; conducts research on tracking needs; coordinates market studies to determine rental and/or disposition values and cost analyses of property BART leases from others and of BART-owned property. Conducts negotiations with the private sector, land owners adjacent to District assets and local land use jurisdictions to enlarge real property assets being considered for transit-oriented development; analyzes financial and physical impacts of combining real property assets in fulfilling BART TOD Policies and makes recommendations on disposition strategies. Coordinates legal aspects of projects with District internal legal department and outside legal counsel, as appropriate; serves as expert witness in district litigation. Assists in the management and coordination of the work of professional staff, consultants, and interns. Represents the District in front of design review boards, planning commissions and city councils in support of development adjacent to the District’s rapid transit facilities; testifies in all land use forums in support of transit-oriented development. May participate in the selection of assigned staff; coordinates staff training; works with employees to correct deficiencies; assists in the completion of performance appraisals; implements counseling and discipline procedures. Minimum Qualifications Education: A Bachelor’s degree in business administration, public administration, property development or a closely related field from an accredited college or university. Experience: Four (4) years of (full-time equivalent) verifiable professional experience in the area of acquisition, appraisal, disposal, or management of real property. Other Requirements: Must possess a valid California driver’s license and have a satisfactory driving record. Substitution: Additional professional experience as outlined above may be substituted for the education on a year-for-year basis. A Bachelor’s degree is preferred. Knowledge and Skills Knowledge of: Operations, services and activities of a property disposition program. Methods and techniques of property management, and appraisal. Methods and techniques of land use development of all categories of land use. Principles and practices of land use planning. Basic principles and practices of construction engineering. Basic principles and practices of budget preparation. Current office procedures, methods and equipment including computers. Methods and techniques of legal documentation of real estate and real estate transactions. Related Federal, State, and local codes, laws, and regulations. Principles of supervision, training and performance evaluation. Skill in: Independently performing property disposition and acquisition duties. Interpreting, explaining, and enforcing property development divisions policies and procedures. Performing relocation analyses and preparing recommendations. Developing and preparing relocation budget recommendations. Assessing real property values. Negotiating real property dispositions with private sector. Negotiating real property dispositions with local land use jurisdictions. Drafting real estate related documentation. Reading basic engineering plans, maps and related materials. Evaluating community services and transportation needs. Operating office equipment including computers and supporting word processing and spreadsheet applications. Working independently in the absence of supervision. Understanding and following oral and written instructions. Communicating clearly and concisely, both orally and in writing. Establishing and maintaining effective working relationships with those contacted in the course of work. Equal Employment Opportunity GroupBox1 The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws. The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov . Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs . The San Francisco Bay Area Rapid Transit District (BART) prides itself in offering best in class benefits packages to employees of the District. Currently, the following benefits may be available to employees in this job classification. Highlights Medical Coverage (or $350/month if opted out) Dental Coverage Vision Insurance (Basic and Enhanced Plans Available) Retirement Plan through the CA Public Employees’ Retirement System (CalPERS) 2% @ 55 (Classic Members) 2% @ 62 (PEPRA Members) Reciprocity available for existing members of many other public retirement systems (see BART website and/or CalPERS website for details) Money Purchase Pension Plan (in-lieu of participating in Social Security tax) 6.65% employer contribution up to annual maximum of $1,868.65 Deferred Compensation & Roth 457 Sick Leave Accruals (12 days per year) Vacation Accruals (3-6 weeks based on time worked w/ the District) Holidays: 9 observed holidays and 4 floating holidays Life Insurance w/ ability to obtain additional coverage Accidental Death and Dismemberment (AD&D) Insurance Survivor Benefits through BART Short-Term Disability Insurance Long-Term Disability Insurance Flexible Spending Accounts: Health and Dependent Care Commuter Benefits Free BART Passes for BART employees and eligible family members. Closing Date/Time: Continuous
CITY OF ATLANTA, GA
Atlanta, Georgia, United States
Project Manager II (Special Projects) Department of Human Resources Salary Commensurate with experience Position posted until filled SUMMARY The City of Atlanta Department of Human Resources (DHR) is seeking an experienced Project Manager II with a background in both medium to large-scale project management, strategic planning, process improvement, and partnership development. This classification will report to the Deputy HR Commissioner and is charged with driving meaningful progress and tangible results for DHR’s top priorities. The Project Manager II will work on short-term, high-impact projects focused on addressing DHR’s priority initiatives. The candidate in this role will partner with HR staff within the department and across the City; as well as external stakeholders to identify and assess challenges and opportunities, and design strategic implementation plans and manage for results. As a candidate, you should have demonstrated professional experience in project management, process improvement, and strategic planning. Including demonstrated professional experience managing and delivering both medium and large-scale projects on time and within budget. POSITION RESPONSIBILITIES Manages medium to large-scale HR projects, including leading project meetings, facilitating project team interaction, managing scope, managing deadlines, managing project budgets and ensuring on-time delivery of solutions; Uses project management tools and data-driven analysis to identify problem areas and opportunities Develops performance improvement recommendations and implementation plans within budget/policy constraints and evaluate impact of change on service delivery, productivity and cost efficiency; Sets targets, designs and implements action-oriented plans to drive tangible results for the department. Partners with and guides the department in identifying strategic opportunities and developing clear and appropriate implementation plans to deliver results on all HR initiatives; Produces clear, concise and consistent deliverables to communicate problems and recommendations Presents on HR project updates, findings and results Supports the DHR’s strategic framework and best practices for innovation, delivery and performance Manages and maintains strong relationships with employees, managers, executive leadership, city council, vendors, consultants and residents Takes initiative to effectively identify solutions Performs other duties as assigned KNOWLEDGE, SKILLS & ABILITIES This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list. Exceptional problem-solving skills with an ability to anticipate challenges and develop solutions on deadline; Strong attention to detail; Ability to lead transformations that involve multiple stakeholders, constituencies, and/or agencies; Ability to prioritize among competing needs and opportunities and manage multiple projects or work streams at the same time, and Ability to thoughtfully communicate with and respectfully engage diverse stakeholders around a shared vision for achieving results. Resourceful results-oriented approach to work QUALIFICATIONS The ideal candidate is ready to work in a high-energy, openly collaborative work environment. They have a history of demonstrable success and experience in project management, process improvement, partnership development, and data-driven decision making. We seek engaged professionals with outstanding strategic and interpersonal skills. Minimum qualifications include: Bachelor’s degree in business/public administration, Finance, Public Policy, Human Resources Management or other data-driven field 3 - 5 years of project management, business analysis, finance, operations or consulting experience in a demanding analytic environment Experience delivering medium to large-scale projects on time and within budget Preferred Education & Experience Master’s degree in Business/Public Administration, Finance, Public Policy, Industrial Engineering or other data-driven field; 6-8 years of project management, business analysis, finance, operations or consulting experience in a demanding analytic environment; Experience in management, strategy or operational consulting Experience in managing Human resources projects and initiatives
Jul 14, 2024
Full Time
Project Manager II (Special Projects) Department of Human Resources Salary Commensurate with experience Position posted until filled SUMMARY The City of Atlanta Department of Human Resources (DHR) is seeking an experienced Project Manager II with a background in both medium to large-scale project management, strategic planning, process improvement, and partnership development. This classification will report to the Deputy HR Commissioner and is charged with driving meaningful progress and tangible results for DHR’s top priorities. The Project Manager II will work on short-term, high-impact projects focused on addressing DHR’s priority initiatives. The candidate in this role will partner with HR staff within the department and across the City; as well as external stakeholders to identify and assess challenges and opportunities, and design strategic implementation plans and manage for results. As a candidate, you should have demonstrated professional experience in project management, process improvement, and strategic planning. Including demonstrated professional experience managing and delivering both medium and large-scale projects on time and within budget. POSITION RESPONSIBILITIES Manages medium to large-scale HR projects, including leading project meetings, facilitating project team interaction, managing scope, managing deadlines, managing project budgets and ensuring on-time delivery of solutions; Uses project management tools and data-driven analysis to identify problem areas and opportunities Develops performance improvement recommendations and implementation plans within budget/policy constraints and evaluate impact of change on service delivery, productivity and cost efficiency; Sets targets, designs and implements action-oriented plans to drive tangible results for the department. Partners with and guides the department in identifying strategic opportunities and developing clear and appropriate implementation plans to deliver results on all HR initiatives; Produces clear, concise and consistent deliverables to communicate problems and recommendations Presents on HR project updates, findings and results Supports the DHR’s strategic framework and best practices for innovation, delivery and performance Manages and maintains strong relationships with employees, managers, executive leadership, city council, vendors, consultants and residents Takes initiative to effectively identify solutions Performs other duties as assigned KNOWLEDGE, SKILLS & ABILITIES This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list. Exceptional problem-solving skills with an ability to anticipate challenges and develop solutions on deadline; Strong attention to detail; Ability to lead transformations that involve multiple stakeholders, constituencies, and/or agencies; Ability to prioritize among competing needs and opportunities and manage multiple projects or work streams at the same time, and Ability to thoughtfully communicate with and respectfully engage diverse stakeholders around a shared vision for achieving results. Resourceful results-oriented approach to work QUALIFICATIONS The ideal candidate is ready to work in a high-energy, openly collaborative work environment. They have a history of demonstrable success and experience in project management, process improvement, partnership development, and data-driven decision making. We seek engaged professionals with outstanding strategic and interpersonal skills. Minimum qualifications include: Bachelor’s degree in business/public administration, Finance, Public Policy, Human Resources Management or other data-driven field 3 - 5 years of project management, business analysis, finance, operations or consulting experience in a demanding analytic environment Experience delivering medium to large-scale projects on time and within budget Preferred Education & Experience Master’s degree in Business/Public Administration, Finance, Public Policy, Industrial Engineering or other data-driven field; 6-8 years of project management, business analysis, finance, operations or consulting experience in a demanding analytic environment; Experience in management, strategy or operational consulting Experience in managing Human resources projects and initiatives
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information COUNTY OF LOS ANGELES PROBATION DEPARTMENT EXAM NUMBER F2593A-R TYPE OF RECRUITMENT Open Competitive Job Opportunity WHEN TO APPLY Applications will be accepted beginning at 8:00 a.m. on Friday, July 26, 2024 until before 5:00 p.m. on Thursday, August 8, 2024. The Los Angeles County Probation Department is leading the way in rebuilding lives and making our communities healthier and safer. Working hand in hand with the Board of Supervisors and partner agencies, our goal is to promote rehabilitation and reduce recidivism through a "Care First, Jails Last" approach. ABOUT THE ROLE Senior Information Systems Analysts generally report to an information technology supervisor or manager and are distinguished by the complex nature of assignments and lead/coordinator roles assigned, which include coordinating the implementation of complex systems. They may lead a project team or provide expertise in information systems analysis, including definition of user requirements, feasibility studies, design, program specifications, testing, and implementation. They also assist project managers in the development of project plans and system integration test plans for new systems or complex enhancements to existing systems. They monitor application systems functionality and participate in development of management procedures and quality standards. They have the ability to lead others, monitor schedules, and coordinate activities. Information Systems Analysts are distinguished from Application Developers in that they generally do not perform programming duties and are not required to have programming knowledge and experience. Essential Job Functions Provides expertise and leadership in eliciting and documenting user requirements for large, highly complex new systems or system enhancements; ensures functional and technical requirements are fully documented. Coordinates change management documentation and ensures that approvals are managed according to departmental procedures. Ensures requirements are met throughout the systems development life cycle. Conducts interviews, performs workflow analysis, documents scope and objectives, and leads design sessions. Coordinates the research of commercial software to identify products that might meet departmental requirements; analyzes and documents products' ability to meet user, functional, and technical requirements. Evaluates impact, performs cost/benefit analysis, analyzes constraints, and assesses risk to support go/no go and build/buy decision-making for complex systems; coordinates preparation of detailed specifications, addressing scope and boundaries of the system, data requirements, algorithms, user functions, forms and reports, workflow, interfaces, security, audit trails, and business continuity requirements. Coordinates development and maintenance of implementation and conversion plans, including training and test plans. Develops, maintains, and coordinates project plans, including project reporting. Develops test scenarios for complex systems; prepares user acceptance test documentation; collaborates with system users to conduct user acceptance testing. Coordinates the identification and resolution of complex problems. Coordinates unit testing, integration testing, production simulation and load testing, and network testing. Reviews and approves technical systems documentation and user manuals. Coordinates the monitoring of contractor compliance. Develops and reviews requests for information (RFIs), requests for proposals (RFPs), requests for quotes (RFQs), statements of works (SOWs), etc., and participates in evaluation of proposals. Monitors systems compliance with established IT policies, procedures, guidelines, plans and standards. Leads a team of analysts or mentors other analysts, as needed. Coordinates the installation of software in support of business applications, as needed. Coordinates the preparation of hardware and software specifications for procurement, as needed. Requirements * SELECTION REQUIREMENTS Option I: Graduation from an accredited college or university with a bachelor's degree in Computer Science, Information Systems, or a closely related field* and two (2) years of recent**, full-time, experience in information systems analysis and design in a centralized information technology organization**. Option II: Three (3) years of recent**, full-time, experience in information systems analysis and design in a centralized information technology organization**. SPECIAL REQUIREMENT INFORMATION *In order to receive credit for any college course work, or any type of college degree, such as a Bachelor's degree or higher, you must indicate on the job application and attach a legible copy of the official diploma or official transcripts, or official letter from the accredited institution which shows the area of specialization and degree awarded with Registrar's signature and/or school seal with your application at the time of filing in NEOGOV or within 7 calendar days from the end of the filing period or your application will be rejected. * * R ecent experience is defined as full-time experience in information systems analysis and design in a centralized information technology organization within the last 5 years ***Centralized Information Technology organization is defined as a unit or department that provides comprehensive IT services such as analysis, design, acquisition, development, implementation, maintenance, and/or support of information systems, under the direction or guidance of the organization’s Chief IT official. OUT OF CLASS EXPERIENCE No Out of Class Experience will be accepted for this exam. WITHHOLD INFORMATION No withhold will be allowed. All required experience/education must be fully met by the last day of the filing period, and clearly indicated on the application. LICENSE A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS 2 - Light. This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Additional Information OUR ASSESSMENT PROCESS This examination will consist of TWO (2) parts: Part I: Multiple choice and/or simulation assessment(s), weighted 55%, assessing: Professional Potential Achievement Working Relationships Analyzing Information Learning Quickly Generating New Ideas Using Time Efficiently Working to High Quality Standards Adapting to Change Coping with Uncertainty Willingness to Learn Responsibility Deductive Reasoning Candidates may be invited to participate in both Part I and II. However, only those that achieve a passing score of 70% or higher in Part I, will have Part II scored. Part II: Multiple choice and/or simulation assessment(s), weighted 45%, measuring two Professional/Technical Knowledge areas: Software Business Analysis covering the following topics: Business Process, Diagramming and Modeling, Documentation, Joint Application, Development, Methodologies and Tools, Project Development, Requirements Gathering, System Design, and User Interface Project Management covering the following topics: Project Communications Management, Project Cost Management, Project Human Resource Management, Project Management Characteristics, Project Management Methodologies, Project Procurement Management, Project Quality Management, Project Risk Management, Project Scope Management, Project Stakeholder Management, and Project Time Management MULTIPLE-CHOICE AND SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. Applicants must meet the Selection Requirements and receive a passing score of 70% or higher on each weighted test part to be placed on the eligible list. TRANSFER OF TEST COMPONENTS Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test scores may be transferred. TEST PREPARATION Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you preparing for the test, we advise you to review all related materials that you deem necessary. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. Additional online practice tests are available at https://www.shldirect.com/en-us/practice-tests /. NOTE All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. DO NOT select "off" under Email Preferences within your profile or click "unsubscribe" on our notices if you would like the County of Los Angeles to notify you regarding your application status, test schedules, and other important information pertaining to your candidacy for this position. Please add aavetyan@hr.lacounty.gov , info@governmentjobs.com , talentcentral@shl.com , noreply@proctoru.com , and donot-reply@amcatmail.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component. ELIGIBILITY INFORMATION The names of candidates receiving a passing score in the examination will be placed on the eligible list in the order of their score group for a period of twelve (12) months. SPECIAL INFORMATION FINGERPRINTING AND SECURITY CLEARANCE A thorough background investigation will be conducted prior to appointment. Any false statement or omission of material fact may cause forfeiture of employment rights. Information presented on the employment application, resume, and during the examination process is subject to verification. All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Candidates who are found unsuitable for employment will be removed from the eligible list pursuant to Civil Service Rule 6.04. VACANCY INFORMATION The resulting eligible list for this examination will be used to fill vacancies located in the Los Angeles County Probation Department. AVAILABLE SHIFT Any APPLICATION AND FILING INFORMATION Applications must be filed online only. We must receive your application BEFORE 5:00 p.m., PT, on the last day of filing. Applications submitted by U.S. mail, fax, or in person will not be accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. You can also track the status of your application using this website. Plan to submit your online application well in advance of the 5:00 p.m. PT, deadline. You may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the requirements to qualify, as listed on this job bulletin. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected. Important Please note that all information included in the application materials is subject to verification at any point during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing verbiage from the class specification and selection requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and you may be disqualified. Anti-Racism, Diversity, and Inclusion (ARDI) The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Social Security Number Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. Computer and Internet Access at Public Libraries For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. LA County Public Library may require prior reservations to use their computers. Please visit the following link at https://lacountylibrary.org/library-locator/ for more information. No Sharing of User ID and Password All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. TESTING ACCOMMODATION If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation. Department Contact Name: Armen Avetyan Department Contact Number: (213) 866-8749 Department Contact Email: aavetyan@hr.lacounty.gov California Relay Services Phone: (800) 735-2922 Testing Accommodations Coordinator: TestingAccommodations@hr.lacounty.gov Teletype Phone: (800) 735-2929 For detailed information, please click here Closing Date/Time: 8/8/2024 5:00 PM Pacific
Jul 26, 2024
Full Time
Position/Program Information COUNTY OF LOS ANGELES PROBATION DEPARTMENT EXAM NUMBER F2593A-R TYPE OF RECRUITMENT Open Competitive Job Opportunity WHEN TO APPLY Applications will be accepted beginning at 8:00 a.m. on Friday, July 26, 2024 until before 5:00 p.m. on Thursday, August 8, 2024. The Los Angeles County Probation Department is leading the way in rebuilding lives and making our communities healthier and safer. Working hand in hand with the Board of Supervisors and partner agencies, our goal is to promote rehabilitation and reduce recidivism through a "Care First, Jails Last" approach. ABOUT THE ROLE Senior Information Systems Analysts generally report to an information technology supervisor or manager and are distinguished by the complex nature of assignments and lead/coordinator roles assigned, which include coordinating the implementation of complex systems. They may lead a project team or provide expertise in information systems analysis, including definition of user requirements, feasibility studies, design, program specifications, testing, and implementation. They also assist project managers in the development of project plans and system integration test plans for new systems or complex enhancements to existing systems. They monitor application systems functionality and participate in development of management procedures and quality standards. They have the ability to lead others, monitor schedules, and coordinate activities. Information Systems Analysts are distinguished from Application Developers in that they generally do not perform programming duties and are not required to have programming knowledge and experience. Essential Job Functions Provides expertise and leadership in eliciting and documenting user requirements for large, highly complex new systems or system enhancements; ensures functional and technical requirements are fully documented. Coordinates change management documentation and ensures that approvals are managed according to departmental procedures. Ensures requirements are met throughout the systems development life cycle. Conducts interviews, performs workflow analysis, documents scope and objectives, and leads design sessions. Coordinates the research of commercial software to identify products that might meet departmental requirements; analyzes and documents products' ability to meet user, functional, and technical requirements. Evaluates impact, performs cost/benefit analysis, analyzes constraints, and assesses risk to support go/no go and build/buy decision-making for complex systems; coordinates preparation of detailed specifications, addressing scope and boundaries of the system, data requirements, algorithms, user functions, forms and reports, workflow, interfaces, security, audit trails, and business continuity requirements. Coordinates development and maintenance of implementation and conversion plans, including training and test plans. Develops, maintains, and coordinates project plans, including project reporting. Develops test scenarios for complex systems; prepares user acceptance test documentation; collaborates with system users to conduct user acceptance testing. Coordinates the identification and resolution of complex problems. Coordinates unit testing, integration testing, production simulation and load testing, and network testing. Reviews and approves technical systems documentation and user manuals. Coordinates the monitoring of contractor compliance. Develops and reviews requests for information (RFIs), requests for proposals (RFPs), requests for quotes (RFQs), statements of works (SOWs), etc., and participates in evaluation of proposals. Monitors systems compliance with established IT policies, procedures, guidelines, plans and standards. Leads a team of analysts or mentors other analysts, as needed. Coordinates the installation of software in support of business applications, as needed. Coordinates the preparation of hardware and software specifications for procurement, as needed. Requirements * SELECTION REQUIREMENTS Option I: Graduation from an accredited college or university with a bachelor's degree in Computer Science, Information Systems, or a closely related field* and two (2) years of recent**, full-time, experience in information systems analysis and design in a centralized information technology organization**. Option II: Three (3) years of recent**, full-time, experience in information systems analysis and design in a centralized information technology organization**. SPECIAL REQUIREMENT INFORMATION *In order to receive credit for any college course work, or any type of college degree, such as a Bachelor's degree or higher, you must indicate on the job application and attach a legible copy of the official diploma or official transcripts, or official letter from the accredited institution which shows the area of specialization and degree awarded with Registrar's signature and/or school seal with your application at the time of filing in NEOGOV or within 7 calendar days from the end of the filing period or your application will be rejected. * * R ecent experience is defined as full-time experience in information systems analysis and design in a centralized information technology organization within the last 5 years ***Centralized Information Technology organization is defined as a unit or department that provides comprehensive IT services such as analysis, design, acquisition, development, implementation, maintenance, and/or support of information systems, under the direction or guidance of the organization’s Chief IT official. OUT OF CLASS EXPERIENCE No Out of Class Experience will be accepted for this exam. WITHHOLD INFORMATION No withhold will be allowed. All required experience/education must be fully met by the last day of the filing period, and clearly indicated on the application. LICENSE A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS 2 - Light. This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Additional Information OUR ASSESSMENT PROCESS This examination will consist of TWO (2) parts: Part I: Multiple choice and/or simulation assessment(s), weighted 55%, assessing: Professional Potential Achievement Working Relationships Analyzing Information Learning Quickly Generating New Ideas Using Time Efficiently Working to High Quality Standards Adapting to Change Coping with Uncertainty Willingness to Learn Responsibility Deductive Reasoning Candidates may be invited to participate in both Part I and II. However, only those that achieve a passing score of 70% or higher in Part I, will have Part II scored. Part II: Multiple choice and/or simulation assessment(s), weighted 45%, measuring two Professional/Technical Knowledge areas: Software Business Analysis covering the following topics: Business Process, Diagramming and Modeling, Documentation, Joint Application, Development, Methodologies and Tools, Project Development, Requirements Gathering, System Design, and User Interface Project Management covering the following topics: Project Communications Management, Project Cost Management, Project Human Resource Management, Project Management Characteristics, Project Management Methodologies, Project Procurement Management, Project Quality Management, Project Risk Management, Project Scope Management, Project Stakeholder Management, and Project Time Management MULTIPLE-CHOICE AND SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. Applicants must meet the Selection Requirements and receive a passing score of 70% or higher on each weighted test part to be placed on the eligible list. TRANSFER OF TEST COMPONENTS Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test scores may be transferred. TEST PREPARATION Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you preparing for the test, we advise you to review all related materials that you deem necessary. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. Additional online practice tests are available at https://www.shldirect.com/en-us/practice-tests /. NOTE All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. DO NOT select "off" under Email Preferences within your profile or click "unsubscribe" on our notices if you would like the County of Los Angeles to notify you regarding your application status, test schedules, and other important information pertaining to your candidacy for this position. Please add aavetyan@hr.lacounty.gov , info@governmentjobs.com , talentcentral@shl.com , noreply@proctoru.com , and donot-reply@amcatmail.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component. ELIGIBILITY INFORMATION The names of candidates receiving a passing score in the examination will be placed on the eligible list in the order of their score group for a period of twelve (12) months. SPECIAL INFORMATION FINGERPRINTING AND SECURITY CLEARANCE A thorough background investigation will be conducted prior to appointment. Any false statement or omission of material fact may cause forfeiture of employment rights. Information presented on the employment application, resume, and during the examination process is subject to verification. All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Candidates who are found unsuitable for employment will be removed from the eligible list pursuant to Civil Service Rule 6.04. VACANCY INFORMATION The resulting eligible list for this examination will be used to fill vacancies located in the Los Angeles County Probation Department. AVAILABLE SHIFT Any APPLICATION AND FILING INFORMATION Applications must be filed online only. We must receive your application BEFORE 5:00 p.m., PT, on the last day of filing. Applications submitted by U.S. mail, fax, or in person will not be accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. You can also track the status of your application using this website. Plan to submit your online application well in advance of the 5:00 p.m. PT, deadline. You may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the requirements to qualify, as listed on this job bulletin. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected. Important Please note that all information included in the application materials is subject to verification at any point during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing verbiage from the class specification and selection requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and you may be disqualified. Anti-Racism, Diversity, and Inclusion (ARDI) The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Social Security Number Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. Computer and Internet Access at Public Libraries For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. LA County Public Library may require prior reservations to use their computers. Please visit the following link at https://lacountylibrary.org/library-locator/ for more information. No Sharing of User ID and Password All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. TESTING ACCOMMODATION If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation. Department Contact Name: Armen Avetyan Department Contact Number: (213) 866-8749 Department Contact Email: aavetyan@hr.lacounty.gov California Relay Services Phone: (800) 735-2922 Testing Accommodations Coordinator: TestingAccommodations@hr.lacounty.gov Teletype Phone: (800) 735-2929 For detailed information, please click here Closing Date/Time: 8/8/2024 5:00 PM Pacific
City of Tacoma, WA
Tacoma, Washington, United States
Position Description The City of Tacoma's Continuous Improvement Division is recruiting for a Continuous Improvement Consultant. We are seeking explorers who are dedicated to improving municipal services for our 220,000+ residents. Our mission is to help departments identify problems and implement solutions while developing citywide capacity for problem solving and continuous improvement. In this challenging and fast-paced role you will consult with staff throughout the organization to develop innovative and practical solutions to improve internal processes and meet our community’s needs. For this role you will need to be adaptable, challenge-motivated, and thrive on implementing effective solutions using innovation and process improvement methods. Curiosity, resourcefulness, and the confidence to take calculated risks are core characteristics for CI Consultants. The successful candidate will lead improvement workshops, perform quantitative analysis, and guide teams in developing process-level operational improvements. This position is a member of the Innovation and Process Improvement (IPI) Team reporting to Ben Thurgood . Distinguishing Characteristics As a CI Consultant, you will help project teams by leading process-level improvements as well as contributing to complex and cross-functional projects led by senior CI staff. This position enhances community-facing and internal services by applying the City of Tacoma’s ci4i innovation framework . CI Consultants serve as subject matter experts in the process of identifying problems and implementing solutions. They drive results with customers through influence, robust analysis, project management, and change management. Day-to-day responsibilities vary widely and require a high tolerance for ambiguity. The role is well suited to candidates who can work independently, learn quickly, and possess the humility to ask for guidance when needed. Typical duties include: Independently lead process improvement workshops with workgroups throughout the city using the ci4i process and associated tools. Create ad hoc analyses with data from various resources to support project teams in deeper understanding of their business processes. Partner with senior CI staff on complex, cross-departmental projects. Coach, mentor, and lead Continuous Improvement Advocates in CI project work. Apply a high degree of professionalism and customer service to support the full lifecycle of CI projects including charter development, communicating with project sponsors, facilitating team meetings, collecting and analyzing data, managing the production of deliverables, and conducting follow up with project teams to document success stories Assist in developing a culture of continuous improvement and data driven decision making by modeling empathy, analytical rigor, and openness to feedback and improvement. Working Hours The schedule for this position will be a standard day shift, Monday through Friday with the option of working a 9/80 schedule at the incumbent’s request; however, project workloads and customer needs will demand flexibility that may include working evenings, weekends, or on flex days as needed to meet programmatic deliverables, attend community meetings, or provide excellent customer service. Working Conditions Our team has the option to work from home (most do), but semi-regular in-person participation for various workshops, team retreats, and customer engagements is required. Additional in-office days may be required to create team alignment and assist in the onboarding process. Qualifications Minimum Education* Bachelor's degree in business or public administration or directly related field. Minimum Experience* 2 years of experience in local government and/or business operations. *Equivalency: 1 year of experience = 1 year of education Desired Education: Master's Degree Preferred Desired Qualifications: The ideal candidate will have: A track record of moving from concept to implemented results Training certifications, or experience in methodologies related to product management, civic innovation frameworks, performance management, business process modeling, data/analytics, user experience design, change management, lean, etc. Knowledge & Skills Candidates from a variety of educational and professional backgrounds are well suited to the demands of a Continuous Improvement role within local government. We are interested in individuals with skills in: Understanding of municipal operations and local government structures, constraints, and opportunities; a desire to serve the community. Comfort working with all levels of the organization. The ability to collect, analyze, visualize, and present complex data to provide insight into processes and aid decision making. Candidates should have proficiency with Excel. Experience with Tableau (or similar data visualization software) is preferred. Excellent written and oral communication. Group facilitation (including in person and virtual collaboration tools such as Miro/Mural, MS Teams, SharePoint, project management software). Selection Process & Supplemental Information To be considered for this rewarding career opportunity: Interested individuals must apply online and attach a short sample of work you are proud of, and a detailed resume describing your experience with continuous improvement frameworks and mindsets and your commitment to excellence in service delivery as evidenced by prior results. NOTE: Applications received without the required resume and cover letter may not progress in the selection process. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement. Candidates whose backgrounds most closely reflect the current needs of the department will be reviewed by the hiring manager for hiring consideration. Candidates that are moving forward in the selection process may be invited to participate in a preliminary online interview as part of the hiring process. Appointment is subject to passing a background check. Benefits The City of Tacoma provides excellent medical, dental and vision benefits for the whole family; paid holidays and personal time off; participation in Tacoma's Public Employees' Retirement System and a growing variety of City-sponsored health and wellness opportunities. For more information on the City of Tacoma's benefit package feel free to explore City of Tacoma Benefits . City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. The Community Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of over 220,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim. Tacoma boasts the state's highest density of art and history museums; and is home to a flourishing creative community of writers, artists, musicians, photographers, filmmakers, chefs, entrepreneurs, and small business owners who each add their unique flair to the city's vibrant commercial landscape. The iconic Tacoma Dome has endured as a high-demand venue for some of the largest names in the entertainment industry. Tacoma's natural beauty and proximity to the Puget Sound and Mount Rainier draws hikers, runners, bicyclists, and maritime enthusiasts to the area. Its lively social scene is infused with energy by thousands of students attending the University of Washington Tacoma, the University of Puget Sound, the Evergreen State College Tacoma campus, and Tacoma Community College, as well as a number of local trade and technical colleges. Its prime location - just 20 minutes south of the Seattle-Tacoma International Airport, 30 miles north of the state capital in Olympia, and within 10 miles of the U.S. Department of Defense's premier military installation on the West Coast - only adds to Tacoma's desirability. To see a few of the great things Tacoma has to offer, view this YouTube Video! The City of Tacoma believes that each employee makes a significant contribution to our success. This job description is designed to outline primary duties, qualifications, and job scope. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Communication from the City of Tacoma: NOTE : For questions regarding this specific recruitment contact Kat Flores, HR Analyst. We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders. The online application system may require you to enter a substantial amount of information. Be prepared to spend a minimum of one hour entering the required information. For assistance with the NEOGOV application process, questions regarding this job announcement, or if you are experiencing complications while applying, please contact the Human Resources office at 253-591-5400 by 4:00 pm of the closing date of the job announcement. This will allow time to assist you before the job announcement closes. ( For technical difficulties using the NeoGov system , call the applicant support line at 1-855-524-5627 between 6:00 AM and 5:00 PM Pacific Time.) The City of Tacoma is an Equal Opportunity Employer. All applicants meeting minimum qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status or genetic information. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 8/19/2024 5:00 PM Pacific
Jul 26, 2024
Full Time
Position Description The City of Tacoma's Continuous Improvement Division is recruiting for a Continuous Improvement Consultant. We are seeking explorers who are dedicated to improving municipal services for our 220,000+ residents. Our mission is to help departments identify problems and implement solutions while developing citywide capacity for problem solving and continuous improvement. In this challenging and fast-paced role you will consult with staff throughout the organization to develop innovative and practical solutions to improve internal processes and meet our community’s needs. For this role you will need to be adaptable, challenge-motivated, and thrive on implementing effective solutions using innovation and process improvement methods. Curiosity, resourcefulness, and the confidence to take calculated risks are core characteristics for CI Consultants. The successful candidate will lead improvement workshops, perform quantitative analysis, and guide teams in developing process-level operational improvements. This position is a member of the Innovation and Process Improvement (IPI) Team reporting to Ben Thurgood . Distinguishing Characteristics As a CI Consultant, you will help project teams by leading process-level improvements as well as contributing to complex and cross-functional projects led by senior CI staff. This position enhances community-facing and internal services by applying the City of Tacoma’s ci4i innovation framework . CI Consultants serve as subject matter experts in the process of identifying problems and implementing solutions. They drive results with customers through influence, robust analysis, project management, and change management. Day-to-day responsibilities vary widely and require a high tolerance for ambiguity. The role is well suited to candidates who can work independently, learn quickly, and possess the humility to ask for guidance when needed. Typical duties include: Independently lead process improvement workshops with workgroups throughout the city using the ci4i process and associated tools. Create ad hoc analyses with data from various resources to support project teams in deeper understanding of their business processes. Partner with senior CI staff on complex, cross-departmental projects. Coach, mentor, and lead Continuous Improvement Advocates in CI project work. Apply a high degree of professionalism and customer service to support the full lifecycle of CI projects including charter development, communicating with project sponsors, facilitating team meetings, collecting and analyzing data, managing the production of deliverables, and conducting follow up with project teams to document success stories Assist in developing a culture of continuous improvement and data driven decision making by modeling empathy, analytical rigor, and openness to feedback and improvement. Working Hours The schedule for this position will be a standard day shift, Monday through Friday with the option of working a 9/80 schedule at the incumbent’s request; however, project workloads and customer needs will demand flexibility that may include working evenings, weekends, or on flex days as needed to meet programmatic deliverables, attend community meetings, or provide excellent customer service. Working Conditions Our team has the option to work from home (most do), but semi-regular in-person participation for various workshops, team retreats, and customer engagements is required. Additional in-office days may be required to create team alignment and assist in the onboarding process. Qualifications Minimum Education* Bachelor's degree in business or public administration or directly related field. Minimum Experience* 2 years of experience in local government and/or business operations. *Equivalency: 1 year of experience = 1 year of education Desired Education: Master's Degree Preferred Desired Qualifications: The ideal candidate will have: A track record of moving from concept to implemented results Training certifications, or experience in methodologies related to product management, civic innovation frameworks, performance management, business process modeling, data/analytics, user experience design, change management, lean, etc. Knowledge & Skills Candidates from a variety of educational and professional backgrounds are well suited to the demands of a Continuous Improvement role within local government. We are interested in individuals with skills in: Understanding of municipal operations and local government structures, constraints, and opportunities; a desire to serve the community. Comfort working with all levels of the organization. The ability to collect, analyze, visualize, and present complex data to provide insight into processes and aid decision making. Candidates should have proficiency with Excel. Experience with Tableau (or similar data visualization software) is preferred. Excellent written and oral communication. Group facilitation (including in person and virtual collaboration tools such as Miro/Mural, MS Teams, SharePoint, project management software). Selection Process & Supplemental Information To be considered for this rewarding career opportunity: Interested individuals must apply online and attach a short sample of work you are proud of, and a detailed resume describing your experience with continuous improvement frameworks and mindsets and your commitment to excellence in service delivery as evidenced by prior results. NOTE: Applications received without the required resume and cover letter may not progress in the selection process. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement. Candidates whose backgrounds most closely reflect the current needs of the department will be reviewed by the hiring manager for hiring consideration. Candidates that are moving forward in the selection process may be invited to participate in a preliminary online interview as part of the hiring process. Appointment is subject to passing a background check. Benefits The City of Tacoma provides excellent medical, dental and vision benefits for the whole family; paid holidays and personal time off; participation in Tacoma's Public Employees' Retirement System and a growing variety of City-sponsored health and wellness opportunities. For more information on the City of Tacoma's benefit package feel free to explore City of Tacoma Benefits . City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. The Community Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of over 220,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim. Tacoma boasts the state's highest density of art and history museums; and is home to a flourishing creative community of writers, artists, musicians, photographers, filmmakers, chefs, entrepreneurs, and small business owners who each add their unique flair to the city's vibrant commercial landscape. The iconic Tacoma Dome has endured as a high-demand venue for some of the largest names in the entertainment industry. Tacoma's natural beauty and proximity to the Puget Sound and Mount Rainier draws hikers, runners, bicyclists, and maritime enthusiasts to the area. Its lively social scene is infused with energy by thousands of students attending the University of Washington Tacoma, the University of Puget Sound, the Evergreen State College Tacoma campus, and Tacoma Community College, as well as a number of local trade and technical colleges. Its prime location - just 20 minutes south of the Seattle-Tacoma International Airport, 30 miles north of the state capital in Olympia, and within 10 miles of the U.S. Department of Defense's premier military installation on the West Coast - only adds to Tacoma's desirability. To see a few of the great things Tacoma has to offer, view this YouTube Video! The City of Tacoma believes that each employee makes a significant contribution to our success. This job description is designed to outline primary duties, qualifications, and job scope. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Communication from the City of Tacoma: NOTE : For questions regarding this specific recruitment contact Kat Flores, HR Analyst. We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders. The online application system may require you to enter a substantial amount of information. Be prepared to spend a minimum of one hour entering the required information. For assistance with the NEOGOV application process, questions regarding this job announcement, or if you are experiencing complications while applying, please contact the Human Resources office at 253-591-5400 by 4:00 pm of the closing date of the job announcement. This will allow time to assist you before the job announcement closes. ( For technical difficulties using the NeoGov system , call the applicant support line at 1-855-524-5627 between 6:00 AM and 5:00 PM Pacific Time.) The City of Tacoma is an Equal Opportunity Employer. All applicants meeting minimum qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status or genetic information. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 8/19/2024 5:00 PM Pacific
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information Exam No. W2411B When to Submit Your Application: Filing will begin on Monday, July 15, 2024, at 7:00 a.m., PT and will be close until the needs of the services are met. Type of Recruitment: Open Competitive Job Opportunity No out-of-class experience will be accepted. Check Out Our Outstanding Benefits! Los Angeles County offers one of the strongest public-sector benefits packages in the nation. Flexible Benefit Plans - Benefits may be purchased using tax-free County contribution of an additional 14.5%-17% of the employee's monthly salary. Robust Retirement Packages - Contributory-defined benefit plan; optional tax-deferred income plans that may include a County matching contribution up to 4% of employee's salary. Generous Maternity and Family Leave Benefits Flexible Schedules (Telework - where appropriate) Rideshare, Parking, and Transit Benefits 13 paid holidays per year Click here for more details on employee benefits. Who We Are: The Internal Services Department (ISD) plays a major role in supporting all County of Los Angeles departments and commissions. With an annual budget of over $885M and 2,162 budgeted positions along with over 5,120 contracted workers of varying professions in facilities management, information technology, environmental, administrative, purchasing, and contracting, ISD is the County's trusted partner and provider of choice. The Opportunity: We are pursuing a qualified candidate to fill a Senior Telecommunications Service Instructor position in the Telecommunications Branch. The position develops and conducts training programs. Positions allocable to this class are responsible for serving as liaison between IT operating units of ISD and other departments in resolving issues concerning training needs. Essential Job Functions What you will be doing: Develops lesson plans appropriate to specific groups and to the solution of specific problems for use by Telecommunications Service Instructors. Observes class presentations conducted by Telecommunication Service Instructors to evaluate effectiveness of training programs and techniques. Provides recommendations and feedback to instructors in order to enhance the learning experience of trainees and achieve objectives of training programs. Conducts classes in the usage and service features of a variety of telecommunication systems such as Countywide emergency communications systems, e911 applications, and voice and data telecommunications systems by using lectures, audio-visual aids, sample training equipment, and job simulation. Develops training aids such as audio-visual materials, audio recordings, posters, charts, pamphlets, and brochures; and acquires equipment and supplies through established County and departmental purchasing policies and procedures. Reviews results from training evaluations from trainees and client departments in order to create summaries and detailed reports. Arranges for vendor training or trains Telecommunications Service Instructors in newly acquired telephone systems and equipment. Meets with client department representatives to notify them of changes in their telecommunications system, to schedule training, and to gain their cooperation and acceptance of the new system. Evaluates new telecommunications systems to determine training requirements. Requirements Requirements to Qualify: One year of experience at the level of a Los Angeles County Telecommunications Service Instructor*. *Experience at the level of Los Angeles County Telecommunications Service Instructor is defined as report to a Supervising Communications Services Analyst, ISD and are responsible for training County employees in the proper usage and service features of a variety of telecommunication systems such as voice-data telecommunications systems, Countywide emergency communication systems, e911 applications, ancillary equipment, call center applications, voicemail applications, and wireless communications. Incumbents must exercise oral communication skills and apply training techniques. In addition, incumbents must have basic knowledge of communication concepts and principles, the various telecommunication systems used by the County of Los Angeles including their various service features and mode of operation, and operational policies and procedures of the Internal Services Department and client departments. License: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: II - Light: Light physical effort which may include occasional light lighting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. DESIRABLE QUALIFICATIONS: Credit will be given to applicants who possess the following desirable qualification: Demonstrated experience in conducting training in classroom settings. Demonstrated experience in conducting presentation in front of a group settings. Additional Information Our Assessment Process First meet our requirements above. After that, our process includes an Evaluation of Training and Experience. The evaluation of training and experience will be based on application information, desirable qualification, and supplemental questionnaire information at the time of filing weighted 100%. You must achieve a passing score of 70% or higher on the assessment to be added onto the list of eligible candidates. Vacancy Information: The resulting Eligible Register for this examination will be used to fill vacancies in the Internal Services Department, Communications and Mobility Services Branch located at 1110 North Eastern Ave., Los Angeles, Ca. 90063. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component . NOTE All notifications will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add hvasquez@isd.lacounty.gov , info@governmentjobs.com , and noreply@governmentjobs.com to your email address and list of approved senders to prevent email notification from being filtered as spam/junk/clutter mail. ELIGIBILITY INFORMATION: The names of candidates receiving a passing score in the assessment will be placed on the Eligible Register in the order of their score group for a period of twelve (12) months following the date of promulgation. Passing this examination and being placed on the Eligible Register do not guarantee an offer of employment. How to Apply Applications must be field online only. We must receive your application before 5:30 p.m., (PT), on the last day of filing. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Apply online by clicking on the green “Apply” button at the top right of this posting. You can track the status of your application using the website https://www.governmentjobs.com/careers/lacounty . Many important notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add “hvasquez@isd.lacounty.gov,” as well as noreply@governmentjobs.com, and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Please make sure you put in the time and effort when filling out your application and supplemental questions completely. The acceptance of your application depends on whether you have clearly shown that you meet the Requirements to Qualify as listed on this bulletin. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected. Please note that all information included in the application materials is subject to verification at any point during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing verbiage from Class Specification and Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and you may be disqualified. Anti-Racism, Diversity, and Inclusion (ARDI) - The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. (optional) Have questions about anything listed above? Contact us: Exam Number: W2411B Department Contact Name: Hugo Vasquez Department Contact Phone: 323-881-3670 Department Contact Email: hvasquez@isd.lacounty.gov ADA Coordinator Phone: (323) 267-2432 Teletype Phone: (800) 899-4099 Alternate Teletype Phone: ( 800) 897-0077 California Relay Services Phone: ( 800) 735-2922 Any language contained in the job posting supersedes any language contained below. Your Responsibilities: 1. Completing Your Application : a. Before submission of the application, it is your responsibility to ensure that all information provided is correct and complete on the application. Incomplete applications cannot be accepted. b. List each payroll title separately for each job. Do not group your experience. Specify the beginning and ending dates for each job. If you are a Los Angeles County employee and have held multiple positions, do NOT list all of your time with the County under your present payroll title. c. Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. d. To receive credit, include required documents (e.g., copy of your diploma, transcript, certificate, or license) as directed on the job posting. International degrees in a foreign language must be translated to English and evaluated for equivalency to U.S. standards. Refer to the job posting for specific deadlines for supporting documentation. 2. Requirements on Job Posting : a. Your application will only be accepted if it clearly shows you meet the requirements. The information you give will determine your eligibility and is subject to verification at any time. b. You must be at least 16 years of age at the time of appointment unless other age limits are stated on the job posting. The Federal Age Discrimination in Employment Act (ADEA) of 1967, as amended, prohibits discrimination on the basis of age for any individual over age 40. c. Experience is evaluated on the basis of a verifiable 40- hour week, unless specified otherwise. Prorated part-time experience may be acceptable. 3. Application Deadline : All job applications must be completed and submitted before the closing time on the last day of the filing period as indicated on the job posting unless other instructions are provided. Job postings with an open continuous filing period are subject to closure without prior notice. It is to your advantage to file your application early and not wait until the last allowable date and time as you will not be able to apply once the filing period has closed. 4. Change of Name or Address : To change personal information such as your name or address, log into your profile on www.governmentjobs.com and make the necessary change. This can be done at any time. 5. Equal Employment Opportunity/Non-Discrimination Policy : a. It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, color, religion, sex, national origin, age, sexual orientation or disability. b. If you are an individual requesting reasonable accommodation(s) in the examination process, please contact the testing accommodation coordinator listed on the job posting. The provision of accommodation may be subject to verification as allowable with State and Federal law. All accommodation-related information will remain confidential. Disclaimer : The County of Los Angeles is not responsible or in any way liable for any computer hardware or software malfunction which may affect the employment application or the application selection process. You assume all responsibility and risk for the use of this system and the Internet generally. This system and the information provided on it are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. No advice or information given by the County of Los Angeles or its respective employees shall modify the foregoing or create any warranty. The County of Los Angeles expressly disclaims any warranty that the information on this system or on the Internet generally will be uninterruptible or error free or that any information, software or other material accessible from the system is free of viruses or other harmful components. You shall have no recourse against the County of Los Angeles as the system provider for any alleged or actual infringement of any proprietary rights a user may have in anything posted or retrieved on our system. The County of Los Angeles shall not be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this system or with the delay or inability to use it (or any linked sites), or for any information obtained through this system, or otherwise arising out of the use of this system, the Internet generally or on any other basis. NOTE: Your application is submitted using Secure Encryption to ensure the privacy of all information you transmit over the Internet. By accepting the Use Disclaimer set forth here, you agree to all of the above terms and further agree to use this Online Job Employment Application System only for the submission of bona fide employment applications to the County of Los Angeles. Any other use of this Online Job Employment Application System, including without limitation any copying, downloading, translating, decompiling, or reverse engineering of the system, data, or related software, shall be a violation of the Use Disclaimer. Test Preparation : Study Guides and other resources are available to help candidates prepare for employment tests. An interactive system for taking practice tests may be accessed on the Department of Human Resources website at https://hr.lacounty.gov /. Additional resources may be listed on the job posting. COUNTY OF LOS ANGELES Employment Information Any language contained in the job posting supersedes any language contained below. Veteran’s Credit : In all open competitive examinations, a veteran’s credit of 10 percent of the total credits specified for such examinations will be added to the final passing grade of an honorably discharged veteran who served in the Armed Forces of the United States under any of the following conditions: During a declared war; -or- During the period April 28, 1952 through July 1, 1955; -or- For more than 180 consecutive days, other than for training, any part of which occurred after January 31, 1955, and before October 15, 1976; -or- During the Gulf War from August 2, 1990 through January 2, 1992; -or- For more than 180 consecutive days, other than for training, any part of which occurred during the period beginning September 11, 2001, and ending on August 31, 2010 the last day of Operation Iraqi Freedom; -or- In a campaign or expedition for which a campaign medal or expeditionary medal has been authorized and awarded. Any Armed Forces Expeditionary medal or campaign badge, including El Salvador, Lebanon, Grenada, Panama, Southwest Asia, Somalia, and Haiti qualifies for credit. A campaign medal holder or Gulf War veteran who originally enlisted after September 7, 1980 (or began active duty on or after October 14, 1982, and has not previously completed 24 months of continuous active duty) must have served continuously for 24 months or the full period called or ordered to active duty. This also applies to the spouse of such person who, while engaged in such service was wounded, disabled or crippled and thereby permanently prevented from engaging in any remunerative occupation, and also to the widow or widower of any such person who died or was killed while in such service. A DD214, Certificate of Discharge or Separation from Active Duty, or other official documents issued by the branch of service are required as verification of eligibility for Veterans preference. Applicants must submit the documentation for each open competitive exam to qualify for veteran’s credit. More information available at: https://www.opm.gov/policy-data-oversight/veteransservices/vet-guide-for-hr-professionals/ Accreditation Information : Accredited institutions are those listed in the publications of regional, national or international accrediting agencies which are accepted by the Department of Human Resources. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc. (AICE). More information available at: http://file.lacounty.gov/SDSInter/dhr/070812_PPG123.pdf (Download PDF reader) and http://file.lacounty.gov/SDSInter/dhr/205105_PPG_123_AC E_Resource_Guide.pdf Background Check : The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). I f asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Career Planning : Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application at https://career-pathfinder.hr.lacounty.gov/#/ . Benefit Information : Depending on the position, the successful candidate will enroll in a contributory defined benefit pension plan if the candidate is a “new member” of the County’s defined benefit plan (LACERA) on or after January 1, 2013 (first employed by the County on or after December 1, 2012) - unless she or he established reciprocity with another public retirement system in which she or he was a member before January 1, 2013. It should be noted that County employees do not pay into Social Security, but do pay the Medical Hospital Insurance Tax portion of Social Security at a rate of 1.45%. The Los Angeles County Employees Retirement Association (LACERA) has reciprocal agreements with several public retirement systems in California. Americans with Disabilities Act of 1990 : All positions are open to qualified men and women. Pursuant to the Americans with Disabilities Act of 1990, persons with disabilities who believe they need reasonable accommodation, or help in order to apply for a position, may contact the ADA/Personnel Services for Disabled Persons Coordinator. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. The County will attempt to meet reasonable accommodation requests whenever possible. Equal Employment Opportunity : It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, or disability or any other characteristic protected by State or Federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will comply with all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants. COUNTY OF LOS ANGELES Employment Information Any language contained in the job posting supersedes any language contained below. Los Angeles County Child Support Compliance Program : In an effort to improve compliance with courtordered child, family and spousal support obligations, certain employment and identification information (i.e., name, address, Social Security number and date of hire) is regularly reported to the State Directory of New Hires which may assist in locating persons who owe these obligations. Family Code Section 17512 permits under certain circumstances for additional employment and identifying information to be requested. Applicants will not be disqualified from employment based on this information. Social Security Act of 2004 : Section 419 (c) of Public Law 108-203, the Social Security Protection Act of 2004, requires State and local government employers to disclose the effect of the Windfall Elimination Provision and the Government Pension Offset Provision to employees hired on or after January 1, 2005, in jobs not covered by Social Security. The County of Los Angeles does not participate in the Social Security System. All newly hired County of Los Angeles employees must sign a statement (Form SSA1945) prior to the start of employment indicating that they are aware of a possible reduction in their future Social Security benefit entitlement. For more information on Social Security and about each provision, you may visit the website www.socialsecurity.gov , or call toll free 1-800-772- 1213. Persons who are deaf or hard of hearing may call the TTY number 1-800-325-0778 or contact a local Social Security office. Employment Eligibility Information : Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States. Immigration law provides that all persons hired after November 6, 1986, are required to present original documents to the County, within three (3) business days of hiring, which show satisfactory proof of 1) identity and 2) U.S. employment eligibility. The California Fair Employment and Housing Act (Part 2.8 commencing with Section 12900 of Division 3 of Title 2 of the Government Code) and the Regulations of the Fair Employment and Housing Commission (California Code of Regulations, Title 2, Division 4, Sections 7285.0 through 8504) prohibits employment discrimination based on race or color; religion; national origin or ancestry, physical disability; mental disability or medical condition; marital status; sex or sexual orientation; age, with respect to persons over the age of 40; and pregnancy, childbirth, or related medical conditions. For detailed information, please click here
Jul 13, 2024
Full Time
Position/Program Information Exam No. W2411B When to Submit Your Application: Filing will begin on Monday, July 15, 2024, at 7:00 a.m., PT and will be close until the needs of the services are met. Type of Recruitment: Open Competitive Job Opportunity No out-of-class experience will be accepted. Check Out Our Outstanding Benefits! Los Angeles County offers one of the strongest public-sector benefits packages in the nation. Flexible Benefit Plans - Benefits may be purchased using tax-free County contribution of an additional 14.5%-17% of the employee's monthly salary. Robust Retirement Packages - Contributory-defined benefit plan; optional tax-deferred income plans that may include a County matching contribution up to 4% of employee's salary. Generous Maternity and Family Leave Benefits Flexible Schedules (Telework - where appropriate) Rideshare, Parking, and Transit Benefits 13 paid holidays per year Click here for more details on employee benefits. Who We Are: The Internal Services Department (ISD) plays a major role in supporting all County of Los Angeles departments and commissions. With an annual budget of over $885M and 2,162 budgeted positions along with over 5,120 contracted workers of varying professions in facilities management, information technology, environmental, administrative, purchasing, and contracting, ISD is the County's trusted partner and provider of choice. The Opportunity: We are pursuing a qualified candidate to fill a Senior Telecommunications Service Instructor position in the Telecommunications Branch. The position develops and conducts training programs. Positions allocable to this class are responsible for serving as liaison between IT operating units of ISD and other departments in resolving issues concerning training needs. Essential Job Functions What you will be doing: Develops lesson plans appropriate to specific groups and to the solution of specific problems for use by Telecommunications Service Instructors. Observes class presentations conducted by Telecommunication Service Instructors to evaluate effectiveness of training programs and techniques. Provides recommendations and feedback to instructors in order to enhance the learning experience of trainees and achieve objectives of training programs. Conducts classes in the usage and service features of a variety of telecommunication systems such as Countywide emergency communications systems, e911 applications, and voice and data telecommunications systems by using lectures, audio-visual aids, sample training equipment, and job simulation. Develops training aids such as audio-visual materials, audio recordings, posters, charts, pamphlets, and brochures; and acquires equipment and supplies through established County and departmental purchasing policies and procedures. Reviews results from training evaluations from trainees and client departments in order to create summaries and detailed reports. Arranges for vendor training or trains Telecommunications Service Instructors in newly acquired telephone systems and equipment. Meets with client department representatives to notify them of changes in their telecommunications system, to schedule training, and to gain their cooperation and acceptance of the new system. Evaluates new telecommunications systems to determine training requirements. Requirements Requirements to Qualify: One year of experience at the level of a Los Angeles County Telecommunications Service Instructor*. *Experience at the level of Los Angeles County Telecommunications Service Instructor is defined as report to a Supervising Communications Services Analyst, ISD and are responsible for training County employees in the proper usage and service features of a variety of telecommunication systems such as voice-data telecommunications systems, Countywide emergency communication systems, e911 applications, ancillary equipment, call center applications, voicemail applications, and wireless communications. Incumbents must exercise oral communication skills and apply training techniques. In addition, incumbents must have basic knowledge of communication concepts and principles, the various telecommunication systems used by the County of Los Angeles including their various service features and mode of operation, and operational policies and procedures of the Internal Services Department and client departments. License: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: II - Light: Light physical effort which may include occasional light lighting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. DESIRABLE QUALIFICATIONS: Credit will be given to applicants who possess the following desirable qualification: Demonstrated experience in conducting training in classroom settings. Demonstrated experience in conducting presentation in front of a group settings. Additional Information Our Assessment Process First meet our requirements above. After that, our process includes an Evaluation of Training and Experience. The evaluation of training and experience will be based on application information, desirable qualification, and supplemental questionnaire information at the time of filing weighted 100%. You must achieve a passing score of 70% or higher on the assessment to be added onto the list of eligible candidates. Vacancy Information: The resulting Eligible Register for this examination will be used to fill vacancies in the Internal Services Department, Communications and Mobility Services Branch located at 1110 North Eastern Ave., Los Angeles, Ca. 90063. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component . NOTE All notifications will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add hvasquez@isd.lacounty.gov , info@governmentjobs.com , and noreply@governmentjobs.com to your email address and list of approved senders to prevent email notification from being filtered as spam/junk/clutter mail. ELIGIBILITY INFORMATION: The names of candidates receiving a passing score in the assessment will be placed on the Eligible Register in the order of their score group for a period of twelve (12) months following the date of promulgation. Passing this examination and being placed on the Eligible Register do not guarantee an offer of employment. How to Apply Applications must be field online only. We must receive your application before 5:30 p.m., (PT), on the last day of filing. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Apply online by clicking on the green “Apply” button at the top right of this posting. You can track the status of your application using the website https://www.governmentjobs.com/careers/lacounty . Many important notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add “hvasquez@isd.lacounty.gov,” as well as noreply@governmentjobs.com, and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Please make sure you put in the time and effort when filling out your application and supplemental questions completely. The acceptance of your application depends on whether you have clearly shown that you meet the Requirements to Qualify as listed on this bulletin. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected. Please note that all information included in the application materials is subject to verification at any point during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing verbiage from Class Specification and Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and you may be disqualified. Anti-Racism, Diversity, and Inclusion (ARDI) - The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. (optional) Have questions about anything listed above? Contact us: Exam Number: W2411B Department Contact Name: Hugo Vasquez Department Contact Phone: 323-881-3670 Department Contact Email: hvasquez@isd.lacounty.gov ADA Coordinator Phone: (323) 267-2432 Teletype Phone: (800) 899-4099 Alternate Teletype Phone: ( 800) 897-0077 California Relay Services Phone: ( 800) 735-2922 Any language contained in the job posting supersedes any language contained below. Your Responsibilities: 1. Completing Your Application : a. Before submission of the application, it is your responsibility to ensure that all information provided is correct and complete on the application. Incomplete applications cannot be accepted. b. List each payroll title separately for each job. Do not group your experience. Specify the beginning and ending dates for each job. If you are a Los Angeles County employee and have held multiple positions, do NOT list all of your time with the County under your present payroll title. c. Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. d. To receive credit, include required documents (e.g., copy of your diploma, transcript, certificate, or license) as directed on the job posting. International degrees in a foreign language must be translated to English and evaluated for equivalency to U.S. standards. Refer to the job posting for specific deadlines for supporting documentation. 2. Requirements on Job Posting : a. Your application will only be accepted if it clearly shows you meet the requirements. The information you give will determine your eligibility and is subject to verification at any time. b. You must be at least 16 years of age at the time of appointment unless other age limits are stated on the job posting. The Federal Age Discrimination in Employment Act (ADEA) of 1967, as amended, prohibits discrimination on the basis of age for any individual over age 40. c. Experience is evaluated on the basis of a verifiable 40- hour week, unless specified otherwise. Prorated part-time experience may be acceptable. 3. Application Deadline : All job applications must be completed and submitted before the closing time on the last day of the filing period as indicated on the job posting unless other instructions are provided. Job postings with an open continuous filing period are subject to closure without prior notice. It is to your advantage to file your application early and not wait until the last allowable date and time as you will not be able to apply once the filing period has closed. 4. Change of Name or Address : To change personal information such as your name or address, log into your profile on www.governmentjobs.com and make the necessary change. This can be done at any time. 5. Equal Employment Opportunity/Non-Discrimination Policy : a. It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, color, religion, sex, national origin, age, sexual orientation or disability. b. If you are an individual requesting reasonable accommodation(s) in the examination process, please contact the testing accommodation coordinator listed on the job posting. The provision of accommodation may be subject to verification as allowable with State and Federal law. All accommodation-related information will remain confidential. Disclaimer : The County of Los Angeles is not responsible or in any way liable for any computer hardware or software malfunction which may affect the employment application or the application selection process. You assume all responsibility and risk for the use of this system and the Internet generally. This system and the information provided on it are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. No advice or information given by the County of Los Angeles or its respective employees shall modify the foregoing or create any warranty. The County of Los Angeles expressly disclaims any warranty that the information on this system or on the Internet generally will be uninterruptible or error free or that any information, software or other material accessible from the system is free of viruses or other harmful components. You shall have no recourse against the County of Los Angeles as the system provider for any alleged or actual infringement of any proprietary rights a user may have in anything posted or retrieved on our system. The County of Los Angeles shall not be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this system or with the delay or inability to use it (or any linked sites), or for any information obtained through this system, or otherwise arising out of the use of this system, the Internet generally or on any other basis. NOTE: Your application is submitted using Secure Encryption to ensure the privacy of all information you transmit over the Internet. By accepting the Use Disclaimer set forth here, you agree to all of the above terms and further agree to use this Online Job Employment Application System only for the submission of bona fide employment applications to the County of Los Angeles. Any other use of this Online Job Employment Application System, including without limitation any copying, downloading, translating, decompiling, or reverse engineering of the system, data, or related software, shall be a violation of the Use Disclaimer. Test Preparation : Study Guides and other resources are available to help candidates prepare for employment tests. An interactive system for taking practice tests may be accessed on the Department of Human Resources website at https://hr.lacounty.gov /. Additional resources may be listed on the job posting. COUNTY OF LOS ANGELES Employment Information Any language contained in the job posting supersedes any language contained below. Veteran’s Credit : In all open competitive examinations, a veteran’s credit of 10 percent of the total credits specified for such examinations will be added to the final passing grade of an honorably discharged veteran who served in the Armed Forces of the United States under any of the following conditions: During a declared war; -or- During the period April 28, 1952 through July 1, 1955; -or- For more than 180 consecutive days, other than for training, any part of which occurred after January 31, 1955, and before October 15, 1976; -or- During the Gulf War from August 2, 1990 through January 2, 1992; -or- For more than 180 consecutive days, other than for training, any part of which occurred during the period beginning September 11, 2001, and ending on August 31, 2010 the last day of Operation Iraqi Freedom; -or- In a campaign or expedition for which a campaign medal or expeditionary medal has been authorized and awarded. Any Armed Forces Expeditionary medal or campaign badge, including El Salvador, Lebanon, Grenada, Panama, Southwest Asia, Somalia, and Haiti qualifies for credit. A campaign medal holder or Gulf War veteran who originally enlisted after September 7, 1980 (or began active duty on or after October 14, 1982, and has not previously completed 24 months of continuous active duty) must have served continuously for 24 months or the full period called or ordered to active duty. This also applies to the spouse of such person who, while engaged in such service was wounded, disabled or crippled and thereby permanently prevented from engaging in any remunerative occupation, and also to the widow or widower of any such person who died or was killed while in such service. A DD214, Certificate of Discharge or Separation from Active Duty, or other official documents issued by the branch of service are required as verification of eligibility for Veterans preference. Applicants must submit the documentation for each open competitive exam to qualify for veteran’s credit. More information available at: https://www.opm.gov/policy-data-oversight/veteransservices/vet-guide-for-hr-professionals/ Accreditation Information : Accredited institutions are those listed in the publications of regional, national or international accrediting agencies which are accepted by the Department of Human Resources. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc. (AICE). More information available at: http://file.lacounty.gov/SDSInter/dhr/070812_PPG123.pdf (Download PDF reader) and http://file.lacounty.gov/SDSInter/dhr/205105_PPG_123_AC E_Resource_Guide.pdf Background Check : The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). I f asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Career Planning : Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application at https://career-pathfinder.hr.lacounty.gov/#/ . Benefit Information : Depending on the position, the successful candidate will enroll in a contributory defined benefit pension plan if the candidate is a “new member” of the County’s defined benefit plan (LACERA) on or after January 1, 2013 (first employed by the County on or after December 1, 2012) - unless she or he established reciprocity with another public retirement system in which she or he was a member before January 1, 2013. It should be noted that County employees do not pay into Social Security, but do pay the Medical Hospital Insurance Tax portion of Social Security at a rate of 1.45%. The Los Angeles County Employees Retirement Association (LACERA) has reciprocal agreements with several public retirement systems in California. Americans with Disabilities Act of 1990 : All positions are open to qualified men and women. Pursuant to the Americans with Disabilities Act of 1990, persons with disabilities who believe they need reasonable accommodation, or help in order to apply for a position, may contact the ADA/Personnel Services for Disabled Persons Coordinator. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. The County will attempt to meet reasonable accommodation requests whenever possible. Equal Employment Opportunity : It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, or disability or any other characteristic protected by State or Federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will comply with all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants. COUNTY OF LOS ANGELES Employment Information Any language contained in the job posting supersedes any language contained below. Los Angeles County Child Support Compliance Program : In an effort to improve compliance with courtordered child, family and spousal support obligations, certain employment and identification information (i.e., name, address, Social Security number and date of hire) is regularly reported to the State Directory of New Hires which may assist in locating persons who owe these obligations. Family Code Section 17512 permits under certain circumstances for additional employment and identifying information to be requested. Applicants will not be disqualified from employment based on this information. Social Security Act of 2004 : Section 419 (c) of Public Law 108-203, the Social Security Protection Act of 2004, requires State and local government employers to disclose the effect of the Windfall Elimination Provision and the Government Pension Offset Provision to employees hired on or after January 1, 2005, in jobs not covered by Social Security. The County of Los Angeles does not participate in the Social Security System. All newly hired County of Los Angeles employees must sign a statement (Form SSA1945) prior to the start of employment indicating that they are aware of a possible reduction in their future Social Security benefit entitlement. For more information on Social Security and about each provision, you may visit the website www.socialsecurity.gov , or call toll free 1-800-772- 1213. Persons who are deaf or hard of hearing may call the TTY number 1-800-325-0778 or contact a local Social Security office. Employment Eligibility Information : Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States. Immigration law provides that all persons hired after November 6, 1986, are required to present original documents to the County, within three (3) business days of hiring, which show satisfactory proof of 1) identity and 2) U.S. employment eligibility. The California Fair Employment and Housing Act (Part 2.8 commencing with Section 12900 of Division 3 of Title 2 of the Government Code) and the Regulations of the Fair Employment and Housing Commission (California Code of Regulations, Title 2, Division 4, Sections 7285.0 through 8504) prohibits employment discrimination based on race or color; religion; national origin or ancestry, physical disability; mental disability or medical condition; marital status; sex or sexual orientation; age, with respect to persons over the age of 40; and pregnancy, childbirth, or related medical conditions. For detailed information, please click here
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university in related field, plus three (3) years of HR experience. One (1) additional year of experience may substitute for the education up to the maximum of four (4) years. Licenses or Certifications: None. Notes to Applicants Austin Resource Recovery ( ARR ) is an organization of 500 plus employees that provides residential curbside collection of trash, recycling, and composting to the residents of the Austin metropolitan area. Additional services include bulk and large brush collection, street sweeping, dead animal collection, and a drop-off center for hard-to-recycle items and household hazardous waste. This position will coordinate all Workers’ Compensation leave administration processes from the employee’s initial request through their return to work. Coordinate all Limited Duty, Return to Work, Parental Leave, Leave Management, and ADA programs and services. Serve as the department representative for medical services processes of all incoming and outgoing medical issues. This position also assists and communicates with management and employees in providing Workers’ Compensation Notices of injuries and updates within 24 hours of notice. The subject matter expert will file all necessary Workers’ Compensation forms (third-party TPA administrator) within three days. Provide case management assistance claims handling that assures cost-effective responses as measured by continual involvement until the claim closes. Ensure the Wage continuation processing is followed according to City of Austin policies. The HR Advisor will be the liaison between supervisors and managers to ensure compliance by WC employees. The HR Advisor will be responsible for appropriately coding time sheets for employees in the UKG timekeeping system. Additionally, the HR Advisor will collaborate and serves as a strategic partner with senior leaders and management on HR programmatic analysis, implementation, and administration providing operational oversight, advice, and analytical support. Manages and resolves complex HR-related issues and provides solutions to programs and processes, monitoring implementation of agreed upon actions until the problem has been resolved. Advise and influence management on making sound decisions. Serves as the subject matter expert in providing advice and counsel to management employee groups on a broad range of HR issues and with applicable regulation, programs, policies and procedures. Interpret and provide guidance on, and interpretation of, applicable systems policies, procedures, strategies, process work flows, and regulation; and monitors compliance with policies, regulations, laws, and program objectives. Provide training to managers and supervisors on HR topics and procedures. Monitors and maintains system data files, records, and reporting, transmits program data files to vendors, and develops, monitors, and implements information tracking systems. Top candidate must possess discretion in handling details of a highly confidential and sensitive nature. They should be collaborative, as well as assertive and confident and model professional demeanor, integrity, and high energy. The successful candidate will act as an extension of the leadership team and must demonstrate a strong sense of urgency. They must also have the ability to prioritize and manage competing demands and deadlines in a fast paced environment. Top candidate should have excellent business writing, proofreading, and communication skills. Application: Each individual who submits an Application as provided in the Municipal Civil Service Rules and meet the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees, in Good Standing, who are Candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview. A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Your application should reflect your complete employment history (to include all job duties responsibilities and employment dates) on your online application. The application is an official document; incomplete applications will not be considered (e.g., “see resume” or “see Linked In Profile”). The responses to the supplemental questions inquiring about experience should be reflected on your application. Resume and Cover Letter: You will be required to provide a complete resume and cover letter with this application, please note, NEITHER OF THESE WILL TAKE THE PLACE OF A FULLY COMPLETED APPLICATION . Skills Assessments: A competency assessment may be required to verify your skill set. 90-Day Provision for Additional Vacancy: This posting may be used to fill other similar positions within Austin Resource Recovery outside of the division listed above. Nepotism Policy: The City of Austin Nepotism Policy states, “No person, regardless of job title or length of tenure with the City, shall be employed in a position in which the relative has direct or indirect supervisory authority regarding the terms and conditions of their relative’s employment.” Virtual Interviews: Austin Resource Recovery may conduct virtual interviews. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Physical Requirements: Tasks may involve bending, lifting, walking, carrying or using a force equal to lifting up to twenty (20) pounds. Prolonged periods of sitting at a desk and working on a computer. Benefits: Working with the City of Austin at Austin Resource Recovery ( ARR ) provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information. This position is eligible for the Public Service Loan Forgiveness ( PSLF ) Program. This is a federal program designed to encourage individuals to work in public service by forgiving the balance of their federal student loans upon meeting program requirements. Military/Veteran: Veteran candidates will be required to provide a copy of their DD214 at the time of interview. Tobacco and Vape-Free Workplace: All Austin Resource Recovery locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any ARR worksite - including parking lot or in any personal vehicle located on the premises. Pay Range $30.29 - $37.86 Hours Monday - Friday, 8:00 a.m. - 5:00 p.m. Employee will be required to work occasional early mornings, after hours or weekends due to business needs. *After probation period is over, there may be telework opportunities available. Job Close Date 08/12/2024 Type of Posting External Department Austin Resource Recovery Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 1520 Rutherford Ln, Austin, TX 78754 Preferred Qualifications Preferred Experience: Knowledge and experience with laws, regulations, and programs related to FMLA , ADA , and Workers’ Compensation. Experience administering FMLA , ADA , Paid Parental Leave, Worker’s Compensation Experience entering time in time management systems. Experience in developing and presenting human resources training to employees and supporting HR functions in a public sector setting. Strong knowledge of Microsoft office suite (i.e., Teams, Word, Excel, Outlook and PowerPoint). Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Assists HR management in planning, designing, developing, implementing, and evaluating major HR programs. Serves as subject matter expert in providing advice and counsel to management and employee groups on a broad range of HR issues and with applicable regulations, programs, policies, and procedures. Implements HR programs, procedures, processes, and strategies. Recommends enhancements to improve policies, procedures, operational efficiency, and service quality; and monitors implementation of agreed upon actions until the problem has been resolved. Advises and influences management in making sound HR-related decisions. Identifies, analyzes, and recommends solutions for various HR problems using morale indicators and other personnel measurements, such as, but not limited to, surveys, turnover, and grievances; and presents recommendations for corrective action programs when needed. Provides training to managers and supervisors on HR topics and procedures. Researches, gathers, analyzes, and evaluates data and information; monitors program trends; reviews and performs quality checks of program-related data; and develops and maintains management reporting to support decision making and policy development. Monitors and maintains system data, files, records, and reporting; transmits program data files to vendors; develops, monitors, and implements information tracking systems. Responsibilities - Supervisor and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of Federal, State, and Local laws and ordinances governing personnel activities. Knowledge of City practices, policies, and procedures. Knowledge of practices of HR program administration and management. Knowledge of customer service principles. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in data analysis and problem solving. Skill in planning and organizing. Ability to handle hostility, conflict, and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to train others. Ability to develop and maintain knowledge in assigned specialized HR areas. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain good working relationships with other City employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation with a Bachelor’s degree from an accredited college or university in related field, plus three (3) years of HR experience. One (1) additional year of experience may substitute for the education up to the maximum of four (4) years. Do you meet these qualifications? Yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Please provide a brief description of how you meet the minimum qualifications listed for this position - to include, meeting the educational requirements, years of related experience and substitutions. (Open Ended Question) * Please describe your experience administering benefits including such programs as Family Medical Leave Act (FMLA) and Americans with Disabilities Act (ADA). In your answer please include which position on your application where you gained this experience and what specific role you played. If you do not have this experience, please put N/A. (Open Ended Question) * How many years of experience do you have working with Texas Worker's Compensation statutes, rules, and laws? No Experience Less than 1 year 1 - 3 years 3 - 5 years More than 5 years * Please describe your experience in developing and presenting human resources training to employees and supporting HR functions in a public sector setting. If you have no experience, mark “N/A” as a response. (Open Ended Question) * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * If selected for this position, the relevant work history on your application is used to determine your rate of pay. Your submission of a complete application is critical to the pay calculation. Your overall relevant experience from your employment application will be used in this calculation, not the resume or cover letter. Do you understand these statements? Yes No Were you referred by to this job opportunity by an Austin Resource Recovery employee? If yes, please provide the employee's full name. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Jul 24, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university in related field, plus three (3) years of HR experience. One (1) additional year of experience may substitute for the education up to the maximum of four (4) years. Licenses or Certifications: None. Notes to Applicants Austin Resource Recovery ( ARR ) is an organization of 500 plus employees that provides residential curbside collection of trash, recycling, and composting to the residents of the Austin metropolitan area. Additional services include bulk and large brush collection, street sweeping, dead animal collection, and a drop-off center for hard-to-recycle items and household hazardous waste. This position will coordinate all Workers’ Compensation leave administration processes from the employee’s initial request through their return to work. Coordinate all Limited Duty, Return to Work, Parental Leave, Leave Management, and ADA programs and services. Serve as the department representative for medical services processes of all incoming and outgoing medical issues. This position also assists and communicates with management and employees in providing Workers’ Compensation Notices of injuries and updates within 24 hours of notice. The subject matter expert will file all necessary Workers’ Compensation forms (third-party TPA administrator) within three days. Provide case management assistance claims handling that assures cost-effective responses as measured by continual involvement until the claim closes. Ensure the Wage continuation processing is followed according to City of Austin policies. The HR Advisor will be the liaison between supervisors and managers to ensure compliance by WC employees. The HR Advisor will be responsible for appropriately coding time sheets for employees in the UKG timekeeping system. Additionally, the HR Advisor will collaborate and serves as a strategic partner with senior leaders and management on HR programmatic analysis, implementation, and administration providing operational oversight, advice, and analytical support. Manages and resolves complex HR-related issues and provides solutions to programs and processes, monitoring implementation of agreed upon actions until the problem has been resolved. Advise and influence management on making sound decisions. Serves as the subject matter expert in providing advice and counsel to management employee groups on a broad range of HR issues and with applicable regulation, programs, policies and procedures. Interpret and provide guidance on, and interpretation of, applicable systems policies, procedures, strategies, process work flows, and regulation; and monitors compliance with policies, regulations, laws, and program objectives. Provide training to managers and supervisors on HR topics and procedures. Monitors and maintains system data files, records, and reporting, transmits program data files to vendors, and develops, monitors, and implements information tracking systems. Top candidate must possess discretion in handling details of a highly confidential and sensitive nature. They should be collaborative, as well as assertive and confident and model professional demeanor, integrity, and high energy. The successful candidate will act as an extension of the leadership team and must demonstrate a strong sense of urgency. They must also have the ability to prioritize and manage competing demands and deadlines in a fast paced environment. Top candidate should have excellent business writing, proofreading, and communication skills. Application: Each individual who submits an Application as provided in the Municipal Civil Service Rules and meet the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees, in Good Standing, who are Candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview. A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Your application should reflect your complete employment history (to include all job duties responsibilities and employment dates) on your online application. The application is an official document; incomplete applications will not be considered (e.g., “see resume” or “see Linked In Profile”). The responses to the supplemental questions inquiring about experience should be reflected on your application. Resume and Cover Letter: You will be required to provide a complete resume and cover letter with this application, please note, NEITHER OF THESE WILL TAKE THE PLACE OF A FULLY COMPLETED APPLICATION . Skills Assessments: A competency assessment may be required to verify your skill set. 90-Day Provision for Additional Vacancy: This posting may be used to fill other similar positions within Austin Resource Recovery outside of the division listed above. Nepotism Policy: The City of Austin Nepotism Policy states, “No person, regardless of job title or length of tenure with the City, shall be employed in a position in which the relative has direct or indirect supervisory authority regarding the terms and conditions of their relative’s employment.” Virtual Interviews: Austin Resource Recovery may conduct virtual interviews. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Physical Requirements: Tasks may involve bending, lifting, walking, carrying or using a force equal to lifting up to twenty (20) pounds. Prolonged periods of sitting at a desk and working on a computer. Benefits: Working with the City of Austin at Austin Resource Recovery ( ARR ) provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information. This position is eligible for the Public Service Loan Forgiveness ( PSLF ) Program. This is a federal program designed to encourage individuals to work in public service by forgiving the balance of their federal student loans upon meeting program requirements. Military/Veteran: Veteran candidates will be required to provide a copy of their DD214 at the time of interview. Tobacco and Vape-Free Workplace: All Austin Resource Recovery locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any ARR worksite - including parking lot or in any personal vehicle located on the premises. Pay Range $30.29 - $37.86 Hours Monday - Friday, 8:00 a.m. - 5:00 p.m. Employee will be required to work occasional early mornings, after hours or weekends due to business needs. *After probation period is over, there may be telework opportunities available. Job Close Date 08/12/2024 Type of Posting External Department Austin Resource Recovery Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 1520 Rutherford Ln, Austin, TX 78754 Preferred Qualifications Preferred Experience: Knowledge and experience with laws, regulations, and programs related to FMLA , ADA , and Workers’ Compensation. Experience administering FMLA , ADA , Paid Parental Leave, Worker’s Compensation Experience entering time in time management systems. Experience in developing and presenting human resources training to employees and supporting HR functions in a public sector setting. Strong knowledge of Microsoft office suite (i.e., Teams, Word, Excel, Outlook and PowerPoint). Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Assists HR management in planning, designing, developing, implementing, and evaluating major HR programs. Serves as subject matter expert in providing advice and counsel to management and employee groups on a broad range of HR issues and with applicable regulations, programs, policies, and procedures. Implements HR programs, procedures, processes, and strategies. Recommends enhancements to improve policies, procedures, operational efficiency, and service quality; and monitors implementation of agreed upon actions until the problem has been resolved. Advises and influences management in making sound HR-related decisions. Identifies, analyzes, and recommends solutions for various HR problems using morale indicators and other personnel measurements, such as, but not limited to, surveys, turnover, and grievances; and presents recommendations for corrective action programs when needed. Provides training to managers and supervisors on HR topics and procedures. Researches, gathers, analyzes, and evaluates data and information; monitors program trends; reviews and performs quality checks of program-related data; and develops and maintains management reporting to support decision making and policy development. Monitors and maintains system data, files, records, and reporting; transmits program data files to vendors; develops, monitors, and implements information tracking systems. Responsibilities - Supervisor and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of Federal, State, and Local laws and ordinances governing personnel activities. Knowledge of City practices, policies, and procedures. Knowledge of practices of HR program administration and management. Knowledge of customer service principles. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in data analysis and problem solving. Skill in planning and organizing. Ability to handle hostility, conflict, and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to train others. Ability to develop and maintain knowledge in assigned specialized HR areas. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain good working relationships with other City employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation with a Bachelor’s degree from an accredited college or university in related field, plus three (3) years of HR experience. One (1) additional year of experience may substitute for the education up to the maximum of four (4) years. Do you meet these qualifications? Yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Please provide a brief description of how you meet the minimum qualifications listed for this position - to include, meeting the educational requirements, years of related experience and substitutions. (Open Ended Question) * Please describe your experience administering benefits including such programs as Family Medical Leave Act (FMLA) and Americans with Disabilities Act (ADA). In your answer please include which position on your application where you gained this experience and what specific role you played. If you do not have this experience, please put N/A. (Open Ended Question) * How many years of experience do you have working with Texas Worker's Compensation statutes, rules, and laws? No Experience Less than 1 year 1 - 3 years 3 - 5 years More than 5 years * Please describe your experience in developing and presenting human resources training to employees and supporting HR functions in a public sector setting. If you have no experience, mark “N/A” as a response. (Open Ended Question) * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * If selected for this position, the relevant work history on your application is used to determine your rate of pay. Your submission of a complete application is critical to the pay calculation. Your overall relevant experience from your employment application will be used in this calculation, not the resume or cover letter. Do you understand these statements? Yes No Were you referred by to this job opportunity by an Austin Resource Recovery employee? If yes, please provide the employee's full name. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
SAN BERNARDINO COUNTY, CA
San Bernardino, California, United States
The Job SALARY AND BENEFITS This position offers an exceptional benefits package and a c ompetitive base salary up to $115,980.80* Annually, DOQ 3% Annual Across-the-Board Salary Increases in February 2024/2025** Bi-annual step increases of 2.5% up to Step 16 upon satisfactory performance! San Bernardino County's high-impact Human Resources team delivers a multitude of complex services, functioning as change agents for County and departmental operations. We are seeking dynamic Organizational Development Business Partners (ODBPs) to serve as high-level consultants for leadership positions countywide. Organizational Development Business Partners will serve as executive coaches, guiding leadership through organizational changes, fostering their leadership skills, and enhancing their ability to meet current climates and facilitate impactful change. They may work with leaders who are new in their role and seeking leadership development, or with established leaders striving to refine their performance and enhance their leadership effectiveness. ODBPs are experts at building professional relationships, identifying skill gaps, and guiding leaders to tailor their style to align with the County vision for workplace excellence. The incumbent will leverage leadership philosophies and psychometric assessment outcomes to establish development plans for individual leaders based on their needs and goals, delivered in a personalized setting. Additionally, ODBPs will develop standard training programs, workshops, and various curricula for executives focused on enhancing the learner’s communication skills, conflict resolution abilities, trust building techniques, emotional intelligence, team building, and other valuable topics. This position requires strong ethical principles and the ability to maintain strict confidentiality. EXCELLENT BENEFITS FOR THE FAMILY What make SBC different? Review the below graphic for more information on the exceptional benefits Exempt employees and their families enjoy. Click the image for more detailed information. The County also offers an alternative Modified Benefits Option that provides a wage differential of 4% above the base salary rate with modified benefits. For additional details, follow the below links: Summary of Traditional Benefits Summary of Modified Benefits Option Exempt Employee Compensation Ordinance *Salary Effective 7/15/2023. Refer to the Exempt Salary Table (Range 63C) **Salary increases are contingent upon assessed values for previous fiscal year. Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements Experience Qualified candidates must possess the following: Five (5) or more years of highly-responsible experience developing and deploying HR strategies to align with an organization’s overall business objectives, to include at least t hree (3) years of professional experience consulting AND coaching leadership. At least one (1) year of experience directly providing full-scope supervision to staff. Experience may be concurrent. Education Bachelor’s degree or higher in a related field. Desired Qualifications The ideal candidate for this position is a problem solver and master communicator, confident working in conflict and change management environments. They will have experience coaching executive-level leaders to improve their ability to manage effectively within their organization. This candidate strives for optimal outcomes in all settings and meets challenges with an eagerness to make a positive impact. Professional experience interpreting psychometrics and/or deploying formal leadership philosophies and models to enhance leadership development trainings or programs is highly desired. Selection Process Application Procedure : To receive consideration for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire. Resumes will not be accepted in lieu of completing the application and/or the supplemental questionnaire. Selection Process: The selection process will consist of a competitive evaluation of qualifications based on the application and responses to the supplemental questions. The most highly qualified candidates will be referred to the appointing authority for further consideration. Candidates advancing in the selection process will receive further information/instructions via email only. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the computer or browser used to submit the application. Competitive Evaluation of Qualifications: There will be a competitive evaluation of qualifications based on the information provided in your Application and the Supplemental Questionnaire. Resumes will not be reviewed in lieu of work history or answers to supplemental questions. The most highly qualified candidates, based on the evaluation results, may be referred for interview. Be sure to include in your application and Supplemental Questionnaire any relevant experience and education that demonstrates that you meet the minimum requirements as it will be used to competitively evaluate your qualifications. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process Exempt Unit-Group C The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits, please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . Closing Date/Time: Continuous
Jul 14, 2024
Full Time
The Job SALARY AND BENEFITS This position offers an exceptional benefits package and a c ompetitive base salary up to $115,980.80* Annually, DOQ 3% Annual Across-the-Board Salary Increases in February 2024/2025** Bi-annual step increases of 2.5% up to Step 16 upon satisfactory performance! San Bernardino County's high-impact Human Resources team delivers a multitude of complex services, functioning as change agents for County and departmental operations. We are seeking dynamic Organizational Development Business Partners (ODBPs) to serve as high-level consultants for leadership positions countywide. Organizational Development Business Partners will serve as executive coaches, guiding leadership through organizational changes, fostering their leadership skills, and enhancing their ability to meet current climates and facilitate impactful change. They may work with leaders who are new in their role and seeking leadership development, or with established leaders striving to refine their performance and enhance their leadership effectiveness. ODBPs are experts at building professional relationships, identifying skill gaps, and guiding leaders to tailor their style to align with the County vision for workplace excellence. The incumbent will leverage leadership philosophies and psychometric assessment outcomes to establish development plans for individual leaders based on their needs and goals, delivered in a personalized setting. Additionally, ODBPs will develop standard training programs, workshops, and various curricula for executives focused on enhancing the learner’s communication skills, conflict resolution abilities, trust building techniques, emotional intelligence, team building, and other valuable topics. This position requires strong ethical principles and the ability to maintain strict confidentiality. EXCELLENT BENEFITS FOR THE FAMILY What make SBC different? Review the below graphic for more information on the exceptional benefits Exempt employees and their families enjoy. Click the image for more detailed information. The County also offers an alternative Modified Benefits Option that provides a wage differential of 4% above the base salary rate with modified benefits. For additional details, follow the below links: Summary of Traditional Benefits Summary of Modified Benefits Option Exempt Employee Compensation Ordinance *Salary Effective 7/15/2023. Refer to the Exempt Salary Table (Range 63C) **Salary increases are contingent upon assessed values for previous fiscal year. Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements Experience Qualified candidates must possess the following: Five (5) or more years of highly-responsible experience developing and deploying HR strategies to align with an organization’s overall business objectives, to include at least t hree (3) years of professional experience consulting AND coaching leadership. At least one (1) year of experience directly providing full-scope supervision to staff. Experience may be concurrent. Education Bachelor’s degree or higher in a related field. Desired Qualifications The ideal candidate for this position is a problem solver and master communicator, confident working in conflict and change management environments. They will have experience coaching executive-level leaders to improve their ability to manage effectively within their organization. This candidate strives for optimal outcomes in all settings and meets challenges with an eagerness to make a positive impact. Professional experience interpreting psychometrics and/or deploying formal leadership philosophies and models to enhance leadership development trainings or programs is highly desired. Selection Process Application Procedure : To receive consideration for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire. Resumes will not be accepted in lieu of completing the application and/or the supplemental questionnaire. Selection Process: The selection process will consist of a competitive evaluation of qualifications based on the application and responses to the supplemental questions. The most highly qualified candidates will be referred to the appointing authority for further consideration. Candidates advancing in the selection process will receive further information/instructions via email only. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the computer or browser used to submit the application. Competitive Evaluation of Qualifications: There will be a competitive evaluation of qualifications based on the information provided in your Application and the Supplemental Questionnaire. Resumes will not be reviewed in lieu of work history or answers to supplemental questions. The most highly qualified candidates, based on the evaluation results, may be referred for interview. Be sure to include in your application and Supplemental Questionnaire any relevant experience and education that demonstrates that you meet the minimum requirements as it will be used to competitively evaluate your qualifications. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process Exempt Unit-Group C The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits, please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . Closing Date/Time: Continuous
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information E XAM NUMBER W2525Y Reposting information This announcement is a reposting to update the exam content and vacancy information. When to Submit Your Application Filing starts Wednesday , February 2, 2022 at 7:00 a.m., (PT). This examination will remain open until the needs of the service are met and is subject to closure at any time without prior notice. Type of Recruitment: Open Competitive Job Opportunity No out-of-class experience will be accepted. Check Out Our Outstanding Benefits! Click here to see a list of employee benefits . Who We Are: The Internal Services Department (ISD) plays a major role in supporting all County of Los Angeles departments and commissions. With an annual budget of over $873 million and 2,183 budgeted positions along with over 5,120 contracted workers of varying professions in facilities management, information technology, environmental, administrative, purchasing and contracting, ISD is the County's trusted partner and provider of choice. The Opportunity We are looking for an ambitious, self-motivated candidate to fill our vacancy for Senior Application Developer in the Customer Applications Branch, Strategic Software Solutions Division. The Senior Application Developer p erforms a wide range of application development related duties including analysis, design, evaluation, development, coding, testing and maintenance of complex application systems. Essential Job Functions What you will do as a Senior Application Developer : Designs and develops complex application programs by coding, testing, and debugging in order to create new business applications and interfaces or maintain/enhance existing business applications according to program specifications. Develops project plans covering system architecture, conversion, integration, testing, and implementation for a system or complex enhancement to a system; analyzing user requirements. Scheduling staff, timelines, and resources ensuring products/services are delivered in an efficient and cost effective manner. Develops specifications for complex systems by having client discussions. Analyze user requirements, designing architecture, documenting processes. Identifying infrastructure and technology to communicate and document the scope and design of the system. Performs unit and integration testing for complex application development/modification by writing automated tests or performing manual tests to ensure the system works properly and meets system specifications. Extracts/transforms/loads data by writing queries, scripts, and programs in order meet system data needs. Performs quality assurance activities by reviewing code, user interfaces, accessibility, security to verify the product/service meets programming, customer, usability, security standards. Prepares and validates technical documents and user manuals by compiling system requirements; creating charts/diagrams. Writing and reviewing technical documents with partners to ensure proper system maintenance and technical knowledge transfer of the system. Resolves technical problems by identifying, analyzing, and coordinating the process of correcting complex application/system problems to ensure products/services are functioning as required or intended. Participates in developing application development methodologies and standards by discussing ideas with team members. Evaluating strengths/weakness of different approaches and providing recommendations to improve team performance and work quality. Reviews vendor/contractor performance by communicating with vendors/contractors and evaluating actions/deliverables to ensure product and service delivery. Requirements Requirement to Qualify Graduation from an accredited college or university with a bachelor's degree in Computer Science, Information Systems, or a closely related field* and four (4) years of recent** experience coding, testing, and debugging applications programs -OR- Two (2) year of experience at the level of Los Angeles County class of Application Developer II.*** License A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Physical Class 2 - Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. Special Requirement Information: *Closely related fields include Computer Engineering; Computer Information Systems; Computer Science and Engineering; Electrical Engineering and Computer Science; Management Information Systems; and Mathematics with Computer Science. Any degree that is not specifically listed will be reviewed by IT subject matter expert to determine whether the degree is qualifying. ** Recent is defined as experience gained within the last five (5) years. ***Experience at the level of an Application Developer II in the service of Los Angeles County is defined as under general supervision, analyzes, designs, evaluates, develops, codes, tests, and maintains application systems. We would like for you to submit proof of education along with the application. Acceptable documents are: A photocopy of diploma or official transcript OR A verification or confirmation letter from the school's Registrar's Office on the official letter head of the school, with college or university seal. It should indicate that the student has completed all the academic requirements All documents should clearly indicate the degree in English language and the date when the degree was conferred or awarded. Desirable qualifications Demonstrated knowledge and experience with the following technologies and practices: Application development (Ruby, PHP, Go, MySQL, Hadoop, ReactJS, NadeJS, R) Scripting (Powershell, Python, Bash, Ruby, and Perl) Version control systems (Git, Bit Bucket, SVN, Mercurial, and Perforce) Server software (RHEL, Nginx, AWS, and Rackspace) Web services and APIs, RESTful, SOAP Mobile application interfaces Agile development Continuous integration for real-time testing and diagnosis Rspec for testing Design patterns, UML, UX Automates software deployment and configuration management Creates code assets and tools to accelerate customer project Coaches customer and partner teams to be self-sufficient Additional Information Our Assessment Process If you meet the requirements, we will invite you to participate in the following two (2) parts: PART I: Multiple choice and/or simulation assessment(s), weighted 40%, assessing: Achievement Adapting to Change Analyzing Information Coping with Uncertainty Generating New Ideas Learning Quickly Professional Potential Responsibility Using Time Efficiently Willingness to Learn Working to High Quality Standards Working Relationships Deductive Reasoning PART II: Multiple choice and/or simulation assessment(s), weighted 60%, measuring three Professional/Technical Knowledge areas: Programming Concepts - covering the following topics: Algorithms, Complex Data Types, Data Access, Productivity and Quality, Program Flow, Program Structure, Programming Paradigms, User Interface, and Various, Data Types, and Operators. JavaScript- covering the following topics: Control statements, loops and comparisons, Data types, scope and operators, Syntax, variables and comments, Object oriented programming, objects and functions, Multimedia and forms, JavaScript HTML DOM, JavaScript browser BOM. RESTful Web Services - covering the following topics: Architecture, REST features, Handling requests, Working with return types, Entity translation, Producing responses, Filters and interceptors, Security. Applicant may be invited to participate in both Part I and II. However, only those that achieve a passing score of 70% or higher in Part I, will have Part II scored. You must achieve a score of 70% or higher on the assessment in order to be placed on the Eligible Register. Test Preparation: There are websites that may help you prepare for the assessments. One is our Online Test Prep site, located at https://hr.lacounty.gov/job-search-toolkit/. Another resource is the SHL website, located at https://www.shldirect.com/en/practice-tests. While the sites will help you in preparing for tests, we advise you to review all related materials you deem necessary. Selective Certification In accordance with TITLE 5 - PERSONNEL, APPENDIX 1, the Internal Services Department (ISD) is canvassing applicants to identify eligible candidates who have the experience in the following areas: Enterprise Content Management Electronic Forms Candidates should be prepared to respond to a supplemental questionnaire during the application process. In order to be considered for placement on any Selective Certification lists for one or more of these areas, you are required to complete the associated supplemental questions. Your request to be place on any selective certification list will be rejected if you do not complete the supplemental questions. The experience you claim in the supplemental questions must be consistent with the information you provide in your application. Candidates who pass the examination and meet the criteria identified in the supplemental questions will be placed on the Selective Certification list for that area. NOTE: Many important notifications such as test invitation, and other special information are only communicated via email. DO NOT select "off" under Email Preferences within your profile or click "unsubscribe" on our notices if you would like the County of Los Angeles to notify you regarding your application status, test schedules, and other important information pertaining to your candidacy for this position. Moreover, please add hvasquez@isd.lacounty.gov, info@governmentjobs.com, and talentcentral@shl.com to your email address book and to the list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. The County of Los Angeles will not consider allegations of not receiving the email notification as an acceptable reason to authorize a reschedule or late exam administration. Eligibility Information The names of candidates receiving a passing score in the assessment will be placed on the Eligible Register in the order of their score group for a period of twelve (12) months following the date of promulgation. Passing this examination and being placed on the Eligible Register do not guarantee an offer of employment. Vacancy Information The resulting register will be used to fill a vacancy in the Customer Applications Branch, Strategic Software Solutions Division of the Internal Services Department. How to Apply Applications must be submitted online only. We will begin receiving applications on Wednesday, February 3, 2022 at 7:00 a.m. (PT). This examination will remain open until the needs of the service are met and is subject to closure at any time without prior notice. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Plan to submit your online application well in advance as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Please make sure you put in the time and effort when filling out your application and supplemental questions completely. The acceptance of your application depends on whether you have clearly shown that you meet the Requirements to Qualify as listed on this bulletin. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected. Please note that all information included in the application materials is subject to verification at any point during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing verbiage from Class Specification and Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and you may be disqualified. Computer and Internet Access at Public Libraries LA County Public Library has announced they are reopening some libraries with limited hours access throughout LA County. Refer to their website at https://lacountylibrary.org/reopening/ for more information. For Candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Fair Chance Initiative The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. COVID-19 Vaccination All County workforce members must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department. Have questions about anything listed above? Department Contact Name: Hugo Vasquez Department Contact Phone: (562) 940-2458 Department Fax: (323) 780-9006 Department Contact Email: hvasquez@isd.lacounty.gov ADA Coordinator Phone: (323) 267-2432 Teletype Phone: (800) 899-4099 Alternate Teletype Phone: (800) 897-0077 California Relay Services Phone: (800) 735-2922 For detailed information, please click here
Jul 14, 2024
Full Time
Position/Program Information E XAM NUMBER W2525Y Reposting information This announcement is a reposting to update the exam content and vacancy information. When to Submit Your Application Filing starts Wednesday , February 2, 2022 at 7:00 a.m., (PT). This examination will remain open until the needs of the service are met and is subject to closure at any time without prior notice. Type of Recruitment: Open Competitive Job Opportunity No out-of-class experience will be accepted. Check Out Our Outstanding Benefits! Click here to see a list of employee benefits . Who We Are: The Internal Services Department (ISD) plays a major role in supporting all County of Los Angeles departments and commissions. With an annual budget of over $873 million and 2,183 budgeted positions along with over 5,120 contracted workers of varying professions in facilities management, information technology, environmental, administrative, purchasing and contracting, ISD is the County's trusted partner and provider of choice. The Opportunity We are looking for an ambitious, self-motivated candidate to fill our vacancy for Senior Application Developer in the Customer Applications Branch, Strategic Software Solutions Division. The Senior Application Developer p erforms a wide range of application development related duties including analysis, design, evaluation, development, coding, testing and maintenance of complex application systems. Essential Job Functions What you will do as a Senior Application Developer : Designs and develops complex application programs by coding, testing, and debugging in order to create new business applications and interfaces or maintain/enhance existing business applications according to program specifications. Develops project plans covering system architecture, conversion, integration, testing, and implementation for a system or complex enhancement to a system; analyzing user requirements. Scheduling staff, timelines, and resources ensuring products/services are delivered in an efficient and cost effective manner. Develops specifications for complex systems by having client discussions. Analyze user requirements, designing architecture, documenting processes. Identifying infrastructure and technology to communicate and document the scope and design of the system. Performs unit and integration testing for complex application development/modification by writing automated tests or performing manual tests to ensure the system works properly and meets system specifications. Extracts/transforms/loads data by writing queries, scripts, and programs in order meet system data needs. Performs quality assurance activities by reviewing code, user interfaces, accessibility, security to verify the product/service meets programming, customer, usability, security standards. Prepares and validates technical documents and user manuals by compiling system requirements; creating charts/diagrams. Writing and reviewing technical documents with partners to ensure proper system maintenance and technical knowledge transfer of the system. Resolves technical problems by identifying, analyzing, and coordinating the process of correcting complex application/system problems to ensure products/services are functioning as required or intended. Participates in developing application development methodologies and standards by discussing ideas with team members. Evaluating strengths/weakness of different approaches and providing recommendations to improve team performance and work quality. Reviews vendor/contractor performance by communicating with vendors/contractors and evaluating actions/deliverables to ensure product and service delivery. Requirements Requirement to Qualify Graduation from an accredited college or university with a bachelor's degree in Computer Science, Information Systems, or a closely related field* and four (4) years of recent** experience coding, testing, and debugging applications programs -OR- Two (2) year of experience at the level of Los Angeles County class of Application Developer II.*** License A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Physical Class 2 - Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. Special Requirement Information: *Closely related fields include Computer Engineering; Computer Information Systems; Computer Science and Engineering; Electrical Engineering and Computer Science; Management Information Systems; and Mathematics with Computer Science. Any degree that is not specifically listed will be reviewed by IT subject matter expert to determine whether the degree is qualifying. ** Recent is defined as experience gained within the last five (5) years. ***Experience at the level of an Application Developer II in the service of Los Angeles County is defined as under general supervision, analyzes, designs, evaluates, develops, codes, tests, and maintains application systems. We would like for you to submit proof of education along with the application. Acceptable documents are: A photocopy of diploma or official transcript OR A verification or confirmation letter from the school's Registrar's Office on the official letter head of the school, with college or university seal. It should indicate that the student has completed all the academic requirements All documents should clearly indicate the degree in English language and the date when the degree was conferred or awarded. Desirable qualifications Demonstrated knowledge and experience with the following technologies and practices: Application development (Ruby, PHP, Go, MySQL, Hadoop, ReactJS, NadeJS, R) Scripting (Powershell, Python, Bash, Ruby, and Perl) Version control systems (Git, Bit Bucket, SVN, Mercurial, and Perforce) Server software (RHEL, Nginx, AWS, and Rackspace) Web services and APIs, RESTful, SOAP Mobile application interfaces Agile development Continuous integration for real-time testing and diagnosis Rspec for testing Design patterns, UML, UX Automates software deployment and configuration management Creates code assets and tools to accelerate customer project Coaches customer and partner teams to be self-sufficient Additional Information Our Assessment Process If you meet the requirements, we will invite you to participate in the following two (2) parts: PART I: Multiple choice and/or simulation assessment(s), weighted 40%, assessing: Achievement Adapting to Change Analyzing Information Coping with Uncertainty Generating New Ideas Learning Quickly Professional Potential Responsibility Using Time Efficiently Willingness to Learn Working to High Quality Standards Working Relationships Deductive Reasoning PART II: Multiple choice and/or simulation assessment(s), weighted 60%, measuring three Professional/Technical Knowledge areas: Programming Concepts - covering the following topics: Algorithms, Complex Data Types, Data Access, Productivity and Quality, Program Flow, Program Structure, Programming Paradigms, User Interface, and Various, Data Types, and Operators. JavaScript- covering the following topics: Control statements, loops and comparisons, Data types, scope and operators, Syntax, variables and comments, Object oriented programming, objects and functions, Multimedia and forms, JavaScript HTML DOM, JavaScript browser BOM. RESTful Web Services - covering the following topics: Architecture, REST features, Handling requests, Working with return types, Entity translation, Producing responses, Filters and interceptors, Security. Applicant may be invited to participate in both Part I and II. However, only those that achieve a passing score of 70% or higher in Part I, will have Part II scored. You must achieve a score of 70% or higher on the assessment in order to be placed on the Eligible Register. Test Preparation: There are websites that may help you prepare for the assessments. One is our Online Test Prep site, located at https://hr.lacounty.gov/job-search-toolkit/. Another resource is the SHL website, located at https://www.shldirect.com/en/practice-tests. While the sites will help you in preparing for tests, we advise you to review all related materials you deem necessary. Selective Certification In accordance with TITLE 5 - PERSONNEL, APPENDIX 1, the Internal Services Department (ISD) is canvassing applicants to identify eligible candidates who have the experience in the following areas: Enterprise Content Management Electronic Forms Candidates should be prepared to respond to a supplemental questionnaire during the application process. In order to be considered for placement on any Selective Certification lists for one or more of these areas, you are required to complete the associated supplemental questions. Your request to be place on any selective certification list will be rejected if you do not complete the supplemental questions. The experience you claim in the supplemental questions must be consistent with the information you provide in your application. Candidates who pass the examination and meet the criteria identified in the supplemental questions will be placed on the Selective Certification list for that area. NOTE: Many important notifications such as test invitation, and other special information are only communicated via email. DO NOT select "off" under Email Preferences within your profile or click "unsubscribe" on our notices if you would like the County of Los Angeles to notify you regarding your application status, test schedules, and other important information pertaining to your candidacy for this position. Moreover, please add hvasquez@isd.lacounty.gov, info@governmentjobs.com, and talentcentral@shl.com to your email address book and to the list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. The County of Los Angeles will not consider allegations of not receiving the email notification as an acceptable reason to authorize a reschedule or late exam administration. Eligibility Information The names of candidates receiving a passing score in the assessment will be placed on the Eligible Register in the order of their score group for a period of twelve (12) months following the date of promulgation. Passing this examination and being placed on the Eligible Register do not guarantee an offer of employment. Vacancy Information The resulting register will be used to fill a vacancy in the Customer Applications Branch, Strategic Software Solutions Division of the Internal Services Department. How to Apply Applications must be submitted online only. We will begin receiving applications on Wednesday, February 3, 2022 at 7:00 a.m. (PT). This examination will remain open until the needs of the service are met and is subject to closure at any time without prior notice. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Plan to submit your online application well in advance as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Please make sure you put in the time and effort when filling out your application and supplemental questions completely. The acceptance of your application depends on whether you have clearly shown that you meet the Requirements to Qualify as listed on this bulletin. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected. Please note that all information included in the application materials is subject to verification at any point during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing verbiage from Class Specification and Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and you may be disqualified. Computer and Internet Access at Public Libraries LA County Public Library has announced they are reopening some libraries with limited hours access throughout LA County. Refer to their website at https://lacountylibrary.org/reopening/ for more information. For Candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Fair Chance Initiative The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. COVID-19 Vaccination All County workforce members must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department. Have questions about anything listed above? Department Contact Name: Hugo Vasquez Department Contact Phone: (562) 940-2458 Department Fax: (323) 780-9006 Department Contact Email: hvasquez@isd.lacounty.gov ADA Coordinator Phone: (323) 267-2432 Teletype Phone: (800) 899-4099 Alternate Teletype Phone: (800) 897-0077 California Relay Services Phone: (800) 735-2922 For detailed information, please click here
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information TYPE OF RECRUITMENT: OPEN COMPETITIVE JOB OPPORTUNITY EXAM NUMBER: Y5295A FILING START DATE : 7/24/2024 at 8:00 a. m. (PT) This examination will remain open until the needs of the service are met and is subject to closure without prior notice. ABOUT LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICES : The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. Through its integrated system of 25 health centers and four (4) acute hospitals and expanded network of community partner clinics - DHS annually provides direct care for 600,000 unique patients, employs over 23,000 staff, and has an annual budget of over $6.9 billion. Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings, to supportive housing. For additional information regarding DHS please visit www.dhs.lacounty.gov MISSION : To advance the health of our patients and our communities by providing extraordinary care. DEFINITION : Under general direction, administers an organizational area which has functional impact on the management and/or operations of departments across the nursing or health care operation, such as the development of policy, application of procedures and provision of services which broadly affect or control the management and operations of all departments and divisions within the nursing or health care operation. Essential Job Functions Plans, selects and devises nursing administrative methods, procedures, workflow and standards for quality and quantity of work, including staffing standards. Determines personnel, material, equipment and facilities needed to accomplish program goals. Interprets and directs the implementation of nursing philosophy and objectives, Department policies and procedures, and applies recognized standards of nursing care. Prepares budget for assigned area, and is responsible for adherence to approved budget. Assign, direct and review the work of subordinate supervisors and/or other employees. Advises nursing managers and other nursing executives on management, administrative or technical procedures and techniques. Monitors operational compliance with licensure, accreditation and regulatory standards, and recommends changes as needed. Serves as the senior nursing executive in a large operation on the night or evening shift. Serves as senior advisor to the Chief Health Informatics Officer and other executive leaders in technology strategy and implementation, lead and coordinate adoption efforts for major initiatives that improve clinical care and operations across the DHS enterprise. Leverages experience and knowledge of clinical system tools to help DHS achieve essential business goals through enhancing these tools. Leads clinical technology optimization efforts in coordination with clinical business owners, information technology, and clinical informatics by developing, planning, and recommending strategy related to improvements of clinical systems, and promotes consistency in implementation by regularly referencing enterprise, site, and department policies and expected practices at each step of a project including proposal, design, build, and launch. Administers a team of clinical informaticists who support use of technology in patient care operations across the enterprise, including development of policy and strategy, monitoring of work quantity and quality, coaching, and mentoring, and communicating with program, departmental, and executive leadership. Provides expert consultation within the department on organizational change management, clinical and technical governance, coordination of disparate stakeholders, and communication strategies /modalities. Supervises and leads senior nurse instructors and other informatics staff in design and delivery of clinical informatics education and change management strategies across the enterprise, including curriculum updates, end user coaching, and professional development for informatics staff. Performs other duties as assigned. Requirements SPECIALTY REQUIREMENTS : A license to practice as a Registered Nurse issued by the Department of Consumer Affairs, California Board of Registered Nursing.* -AND- Current Basic Life Support (BLS) for Healthcare Providers (CPR & AED) Program Certification issued by the America Heart Association.** -AND- A Bachelor's degree*** in Nursing, Health Care Administration or Nursing Informatics from an accredited college or university. -AND- Four (4) years of experience in clinical nursing providing direct patient care, of which two (2) years of experience must be in the field of Informatics, such as, experience involving the support of an Electronic Health Record (EHR)/Electronic Medical Record (EMR) system including, but not limited to, Oracle Cerner, Epic, Meditech, Allscripts, or Athenahealth. Experience related to the support of EHR/EMR systems involve working with engaged stakeholders to meet strategic priorities, leading new system implementation, troubleshooting/consultation, training and consulting on clinical data population, reviewing and assessing documentation compliance, consulting on projects for development, and clinical rounding related to workflows. CERTIFICATE(S) AND LICENSE(S) REQUIRED : *A current license to practice as a Registered Nurse issued by the California Board of Registered Nursing. The required license to practice as a Registered Nurse issued by the Department of Consumer Affairs, California Board of Registered Nursing will be verified at the following website: https://search.dca.ca.gov . Applicants claiming experience in a state other than California must provide their Registered Nurse License Number from that state on the application. Experience outside of California will not be considered if the license information for the state in which the experience was gained is not provided. **Current Basic Life Support (BLS) for Healthcare Providers (CPR & AED) Program certificate issued by the American Heart Association. Applicants must attach a legible photocopy/image of the required BLS certification to their application at the time of filing or email the certificate/ecard to mteran1@dhs.lacounty.gov within seven (7) calendar days from filing your application online . Applications submitted without the required evidence of the BLS certification will be rejected. Required certification(s) and/or license(s) must be active and unrestricted, or your application will not be accepted. Additionally, in order to receive credit for certification(s) and/or license(s) in relation to any desirable qualifications, the certification(s) and/or license(s) must be active and unrestricted. NO OUT-OF-CLASS EXPERIENCE OR WITHHOLD WILL BE ACCEPTED. SPECIAL REQUIREMENT INFORMATION : *Please ensure the Certification(s) and License(s) Section of the application is completed. Provide the title(s) of your required license(s), the number(s), date(s) of issue, date(s) of expiration and the name(s) of the issuing agency for the required license as specified in the Requirements. ***In order to receive credit for a college degree on this examination, you must include a legible photocopy/image of your official degree(s), official transcripts, or official letter(s) from the accredited institution which shows the area of specialization with your application,at the time of filing or within seven (7) calendar days from filing your application online. At the time of appointment, the successful candidate must be prepared to provide an official transcript from the college or university to verify degree. Application received without evidence of the degree will not receive credit for the Requirements. DESIRABLE QUALIFICATIONS Credit will be given to applicants who possess the following desirable qualifications: Experience supervising or leading nurse instructors and other informatics staff in the design and delivery of clinical informatics education, including curriculum updates, end-user coaching, and professional development. Additional experience in the field of Informatics, such as, experience involving the support of an Electronic Health Record (EHR)/Electronic Medical Record (EMR) system including, but not limited to, Oracle Cerner, Epic, Meditech, Allscripts, or Athenahealth, in excess of the Specialty Requirements. LICENSE : A valid California Class C Driver's License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: II - Light : This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit, and some bending, stooping, or squatting. Considerable ambulation may be involved. Additional Information EXAMINATION CONTENT : This examination will consist of an evaluation of education and experience based upon application information, desirable qualifications, and supplemental questionnaire responses weighted 100%. Candidates must achieve a passing score of 70% or higher on this examination in order to be added to the eligible register. ELIGIBILITY INFORMATION : Applications will be processed on an as “received basis” and those receiving a passing score will be added to the eligible register accordingly. The names of candidates will appear on the eligible register in the order of their score group for a period of twelve (12) months following the date of eligibility. No person may compete in this examination more than once every twelve (12) months. Applicants who are successful in this examination and are added to the eligible register may not apply for and compete in this examination for twelve (12) months following the date being added to the eligible register. Applications received before expiration from the eligible register will be rejected. VACANCY INFORMATION : The eligible register resulting from this examination will be used to fill vacancies throughout the Department of Health Services as they occur. AVAILABLE SHIFT : Appointees may be required to work any shift , including evenings, nights, weekends, and holidays. APPLICATION AND FILING INFORMATION : Applications must be filed online only. Applications submitted by U.S. mail, Fax, or in person will not be accepted. Applications electronically received after 5:00 p.m., PT, on the last day of filing will not be accepted. Plan to submit your online application in a timely manner, as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Apply online by clicking the green " APPLY " button at the top right of this posting. You can also track the status of your application using this website. The acceptance of your application depends on whether you have clearly shown that you meet the Requirements . Fill out the application and supplemental questionnaire completely to receive full credit for relevant education and/or experience in the spaces provided so we can evaluate your qualifications for the job. Do not group your experience . For each position held, give the name and address of your employer, your position title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, including responses in the supplemental questionnaire, your application will be rejected. Please note that the Department of Health Services requires applicants to show that they perform the specified duties listed in the posted Requirements as their principal work activity . It is recommended that you provide your work experience using statements that provide the following three components: ACTION/S you took, the CONTEXT in which you took that/those action/s, and the BENEFIT that was realized from that/those actions. Include specific reference to the impact you made in the positions you have held. IMPORTANT NOTES : • Please note that All information and documents supplied by applicants and included in the application materials is subject to VERIFICATION . We may reject your application at any point during the examination and hiring process, including after an appointment is made. • FALSIFICATION of any information may result in DISQUALIFICATION or rescission of appointment. • Utilizing VERBIAGE from Class Specification and/or Selection Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Comments such as " SEE RESUME " or " SEE APPLICATION " will not be considered as a response; in doing so, your application will be REJECTED . SOCIAL SECURITY NUMBER LANGUAGE : Please include your Social Security Number for record control purposes. Federal law requires that all employees have a Social Security Number. NO SHARING USER ID AND PASSWORD : All applicants must file their applications online using their own user ID and password. Using a family member or friend’s user ID and password may erase a candidate’s original application record. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES : For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. FAIR CHANCE INITIATIVE : The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specified duties of the job, and consider potential mitigating factors including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI) : The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst races. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. ADA COORDINATOR : (323) 914-6365 CALIFORNIA RELAY SERVICES PHONE : (800) 735-2922 DEPARTMENT CONTACT : Martha Teran, Exam Analyst mteran1@dhs.lacounty.gov HR ESC phone number is (213) 288-7000 For detailed information, please click here
Jul 23, 2024
Full Time
Position/Program Information TYPE OF RECRUITMENT: OPEN COMPETITIVE JOB OPPORTUNITY EXAM NUMBER: Y5295A FILING START DATE : 7/24/2024 at 8:00 a. m. (PT) This examination will remain open until the needs of the service are met and is subject to closure without prior notice. ABOUT LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICES : The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. Through its integrated system of 25 health centers and four (4) acute hospitals and expanded network of community partner clinics - DHS annually provides direct care for 600,000 unique patients, employs over 23,000 staff, and has an annual budget of over $6.9 billion. Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings, to supportive housing. For additional information regarding DHS please visit www.dhs.lacounty.gov MISSION : To advance the health of our patients and our communities by providing extraordinary care. DEFINITION : Under general direction, administers an organizational area which has functional impact on the management and/or operations of departments across the nursing or health care operation, such as the development of policy, application of procedures and provision of services which broadly affect or control the management and operations of all departments and divisions within the nursing or health care operation. Essential Job Functions Plans, selects and devises nursing administrative methods, procedures, workflow and standards for quality and quantity of work, including staffing standards. Determines personnel, material, equipment and facilities needed to accomplish program goals. Interprets and directs the implementation of nursing philosophy and objectives, Department policies and procedures, and applies recognized standards of nursing care. Prepares budget for assigned area, and is responsible for adherence to approved budget. Assign, direct and review the work of subordinate supervisors and/or other employees. Advises nursing managers and other nursing executives on management, administrative or technical procedures and techniques. Monitors operational compliance with licensure, accreditation and regulatory standards, and recommends changes as needed. Serves as the senior nursing executive in a large operation on the night or evening shift. Serves as senior advisor to the Chief Health Informatics Officer and other executive leaders in technology strategy and implementation, lead and coordinate adoption efforts for major initiatives that improve clinical care and operations across the DHS enterprise. Leverages experience and knowledge of clinical system tools to help DHS achieve essential business goals through enhancing these tools. Leads clinical technology optimization efforts in coordination with clinical business owners, information technology, and clinical informatics by developing, planning, and recommending strategy related to improvements of clinical systems, and promotes consistency in implementation by regularly referencing enterprise, site, and department policies and expected practices at each step of a project including proposal, design, build, and launch. Administers a team of clinical informaticists who support use of technology in patient care operations across the enterprise, including development of policy and strategy, monitoring of work quantity and quality, coaching, and mentoring, and communicating with program, departmental, and executive leadership. Provides expert consultation within the department on organizational change management, clinical and technical governance, coordination of disparate stakeholders, and communication strategies /modalities. Supervises and leads senior nurse instructors and other informatics staff in design and delivery of clinical informatics education and change management strategies across the enterprise, including curriculum updates, end user coaching, and professional development for informatics staff. Performs other duties as assigned. Requirements SPECIALTY REQUIREMENTS : A license to practice as a Registered Nurse issued by the Department of Consumer Affairs, California Board of Registered Nursing.* -AND- Current Basic Life Support (BLS) for Healthcare Providers (CPR & AED) Program Certification issued by the America Heart Association.** -AND- A Bachelor's degree*** in Nursing, Health Care Administration or Nursing Informatics from an accredited college or university. -AND- Four (4) years of experience in clinical nursing providing direct patient care, of which two (2) years of experience must be in the field of Informatics, such as, experience involving the support of an Electronic Health Record (EHR)/Electronic Medical Record (EMR) system including, but not limited to, Oracle Cerner, Epic, Meditech, Allscripts, or Athenahealth. Experience related to the support of EHR/EMR systems involve working with engaged stakeholders to meet strategic priorities, leading new system implementation, troubleshooting/consultation, training and consulting on clinical data population, reviewing and assessing documentation compliance, consulting on projects for development, and clinical rounding related to workflows. CERTIFICATE(S) AND LICENSE(S) REQUIRED : *A current license to practice as a Registered Nurse issued by the California Board of Registered Nursing. The required license to practice as a Registered Nurse issued by the Department of Consumer Affairs, California Board of Registered Nursing will be verified at the following website: https://search.dca.ca.gov . Applicants claiming experience in a state other than California must provide their Registered Nurse License Number from that state on the application. Experience outside of California will not be considered if the license information for the state in which the experience was gained is not provided. **Current Basic Life Support (BLS) for Healthcare Providers (CPR & AED) Program certificate issued by the American Heart Association. Applicants must attach a legible photocopy/image of the required BLS certification to their application at the time of filing or email the certificate/ecard to mteran1@dhs.lacounty.gov within seven (7) calendar days from filing your application online . Applications submitted without the required evidence of the BLS certification will be rejected. Required certification(s) and/or license(s) must be active and unrestricted, or your application will not be accepted. Additionally, in order to receive credit for certification(s) and/or license(s) in relation to any desirable qualifications, the certification(s) and/or license(s) must be active and unrestricted. NO OUT-OF-CLASS EXPERIENCE OR WITHHOLD WILL BE ACCEPTED. SPECIAL REQUIREMENT INFORMATION : *Please ensure the Certification(s) and License(s) Section of the application is completed. Provide the title(s) of your required license(s), the number(s), date(s) of issue, date(s) of expiration and the name(s) of the issuing agency for the required license as specified in the Requirements. ***In order to receive credit for a college degree on this examination, you must include a legible photocopy/image of your official degree(s), official transcripts, or official letter(s) from the accredited institution which shows the area of specialization with your application,at the time of filing or within seven (7) calendar days from filing your application online. At the time of appointment, the successful candidate must be prepared to provide an official transcript from the college or university to verify degree. Application received without evidence of the degree will not receive credit for the Requirements. DESIRABLE QUALIFICATIONS Credit will be given to applicants who possess the following desirable qualifications: Experience supervising or leading nurse instructors and other informatics staff in the design and delivery of clinical informatics education, including curriculum updates, end-user coaching, and professional development. Additional experience in the field of Informatics, such as, experience involving the support of an Electronic Health Record (EHR)/Electronic Medical Record (EMR) system including, but not limited to, Oracle Cerner, Epic, Meditech, Allscripts, or Athenahealth, in excess of the Specialty Requirements. LICENSE : A valid California Class C Driver's License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: II - Light : This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit, and some bending, stooping, or squatting. Considerable ambulation may be involved. Additional Information EXAMINATION CONTENT : This examination will consist of an evaluation of education and experience based upon application information, desirable qualifications, and supplemental questionnaire responses weighted 100%. Candidates must achieve a passing score of 70% or higher on this examination in order to be added to the eligible register. ELIGIBILITY INFORMATION : Applications will be processed on an as “received basis” and those receiving a passing score will be added to the eligible register accordingly. The names of candidates will appear on the eligible register in the order of their score group for a period of twelve (12) months following the date of eligibility. No person may compete in this examination more than once every twelve (12) months. Applicants who are successful in this examination and are added to the eligible register may not apply for and compete in this examination for twelve (12) months following the date being added to the eligible register. Applications received before expiration from the eligible register will be rejected. VACANCY INFORMATION : The eligible register resulting from this examination will be used to fill vacancies throughout the Department of Health Services as they occur. AVAILABLE SHIFT : Appointees may be required to work any shift , including evenings, nights, weekends, and holidays. APPLICATION AND FILING INFORMATION : Applications must be filed online only. Applications submitted by U.S. mail, Fax, or in person will not be accepted. Applications electronically received after 5:00 p.m., PT, on the last day of filing will not be accepted. Plan to submit your online application in a timely manner, as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Apply online by clicking the green " APPLY " button at the top right of this posting. You can also track the status of your application using this website. The acceptance of your application depends on whether you have clearly shown that you meet the Requirements . Fill out the application and supplemental questionnaire completely to receive full credit for relevant education and/or experience in the spaces provided so we can evaluate your qualifications for the job. Do not group your experience . For each position held, give the name and address of your employer, your position title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, including responses in the supplemental questionnaire, your application will be rejected. Please note that the Department of Health Services requires applicants to show that they perform the specified duties listed in the posted Requirements as their principal work activity . It is recommended that you provide your work experience using statements that provide the following three components: ACTION/S you took, the CONTEXT in which you took that/those action/s, and the BENEFIT that was realized from that/those actions. Include specific reference to the impact you made in the positions you have held. IMPORTANT NOTES : • Please note that All information and documents supplied by applicants and included in the application materials is subject to VERIFICATION . We may reject your application at any point during the examination and hiring process, including after an appointment is made. • FALSIFICATION of any information may result in DISQUALIFICATION or rescission of appointment. • Utilizing VERBIAGE from Class Specification and/or Selection Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Comments such as " SEE RESUME " or " SEE APPLICATION " will not be considered as a response; in doing so, your application will be REJECTED . SOCIAL SECURITY NUMBER LANGUAGE : Please include your Social Security Number for record control purposes. Federal law requires that all employees have a Social Security Number. NO SHARING USER ID AND PASSWORD : All applicants must file their applications online using their own user ID and password. Using a family member or friend’s user ID and password may erase a candidate’s original application record. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES : For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. FAIR CHANCE INITIATIVE : The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specified duties of the job, and consider potential mitigating factors including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI) : The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst races. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. ADA COORDINATOR : (323) 914-6365 CALIFORNIA RELAY SERVICES PHONE : (800) 735-2922 DEPARTMENT CONTACT : Martha Teran, Exam Analyst mteran1@dhs.lacounty.gov HR ESC phone number is (213) 288-7000 For detailed information, please click here
Sonoma County, CA
Santa Rosa, California, United States
Position Information Bring your ability to give high-quality, compassionate care to the Department of Health Services ! Multiple monolingual and fluent bilingual (English/Spanish) positions are available! Starting salary up to $30.30/hour*! PLUS, an additional $1.50/hour on top of the hourly pay rate for fluent bilingual positions! Please note that California Health and Safety Code Section 11833(b)(1) requires Alcohol and Other Drug Services Assistants to be licensed, registered, or certified. Applicants who do not meet this qualification will not be considered qualified for this position. A list of approved certification agencies recognized by the California Department of Health Care Services (DHCS) may be found on the DHCS website . The County of Sonoma Department of Health Services (DHS) is seeking qualified candidates to fill monolingual (English) and fluent bilingual (English/Spanish) Alcohol and Other Drug Services Assistant I positions for their Drug Testing Program in Santa Rosa. DHS is currently recruiting to fill multiple positions at either the I or II levels. If you are interested in being considered at the different levels of this opportunity, you must apply to the separate concurrent recruitments being conducted for each level. As an extra-help Alcohol and Other Drug Services (AODS) Assistant I, you will perform alcohol/drug screening through urinalysis, retinal scan, and breathalyzer testing and provide paraprofessional services and clerical support for the Behavioral Health Division's Drug Testing Unit. Additional responsibilities will include: Ensuring consistent adherence to Chain of Custody handling procedures during the transfer of client urinalysis specimens from clients to testing staff Packaging client urinalysis samples for daily pickup by testing laboratory couriers Learning to and operating a Passpoint retinal scan machine and breathalyzer for client drug and alcohol screening Running comprehensive reports at the end of the shift to capture data of clients screened via the Passpoint machine Accurately entering the client encounter screening data into the Smart Care database Collecting and recording client fee payments and reconciling daily payments collected Learning to perform daily updates and corrections to testing records in the Smart Care database using the verification procedure Completing and verifying the daily Urinalysis (UA) count sheet Providing email reports to case managers regarding client absences, refusals/inability to provide specimens, and instances of client non-cooperation with testing procedures Consistently executing all activities in strict adherence to confidentiality rules, current testing program policies and procedures, and other applicable regulations Conducting client transports for programs as needed with professionalism and efficiency As the ideal candidate to join our team, you are determined to provide high-quality, compassionate care and possess: Experience working with AODS clients in an AODS program and the ability to maintain confidentiality Knowledge and experience in data entry and database management The ability to communicate effectively and work with individuals from a variety of social, cultural, and economic backgrounds Strong attention to detail and the ability to ensure accurate data entry, recordkeeping, and documentation An aptitude for developing rapport and maintaining cooperative relationships with clients, service providers, and partner agencies Intermediate Microsoft Office skills and knowledge of virtual meeting platforms such as Zoom and WebEx The ability to work a flexible schedule, as needed, including some evening and weekend shifts EXTRA-HELP EMPLOYMENT Extra-help employees relieve or augment permanent staff. Intermittent, extra-help employees are not in the classified civil service and do not have property rights to permanently allocated positions. In addition, they do not receive most regular employee benefits such as long-term disability insurance coverage; accrual of vacation; participation in the County retirement program; or eligibility to take promotional examinations. Intermittent, extra-help employees are limited in their employment to a maximum of 1,380 hours within any twelve-month consecutive period. Extra-help employees who meet the eligibility requirements may qualify for a County contribution toward medical coverage. This recruitment is being conducted to fill intermittent, extra-help Alcohol and Other Drug Services Assistant I positions in DHS. This employment list may also be used to fill future extra-help positions as they occur during the active status of this list. Bilingual positions require English and Spanish skills at the fluent (reading, writing, and conversational) level. Applicants who wish to be considered for a bilingual position must indicate their level of skill in the required supplemental questionnaire. An examination will be conducted prior to employment in a bilingual position to confirm the level of skill in this area. Bilingual premium pay is $1.50/hour for fluent skill sets. * Salary is negotiable within the established range. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of training and experience that would provide the opportunity to acquire the knowledge and abilities listed. A typical way to obtain the required knowledge and abilities would be either: six months of experience either paid or volunteer working with alcoholics and/or drug addicts in a treatment and/or recovery program that would provide basic understanding of the needs of alcohol and other drug abusing persons. OR Related coursework, training, conferences and workshops that would provide basic understanding of the needs of the alcohol and other drug abusing person. License: Possession of a valid driver's license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position. Special Qualification: All employees of this class must register, obtain, and maintain a Counselor Certification as defined by the California Code of Regulations, Chapter 8: Certification of Alcohol and Other Drug Counselors. Upon appointment to this class, employees will have six months to register and five years to obtain Certification from an ADP approved certifying organization whose curriculum includes a minimum of 240 hours of formal classroom training. Human Resources will waive the Counselor Certification requirement for licensed professionals (or registered interns) who successfully pass a written examination similar to that administered for Certification. This examination will be administered by the Sonoma County Human Resources Department, and will be designed to measure those areas included in the curriculum required for certification. Additional Special Qualification: Some positions may require the ability to fluently speak and write a language other than English. Knowledge, Skills, and Abilities Working Knowledge of: the needs, problems, attitudes and behavior problems of the alcohol and drug abusing person. Knowledge of: Basic principles of individual and group behavior; Socio-economic, environmental, and cultural factors affecting the behavior of alcohol and drug abusing persons; Services and resources provided through other governmental agencies and community-based organizations. Ability to: learn how to interpret and apply County Alcohol and Other Drug Services Program policies and procedures; learn informal/peer counseling techniques; work irregular hours, different shifts, weekends and holidays; understand and follow oral and written instructions; stand for long periods of time, stoop, lift clients, and lift heavy articles in accordance with accepted safety standards and perform physical tasks as required; learn how to evaluate the behavioral and physiological conditions of the alcohol/drug client; learn how to coordinate the delivery of alcohol and other drug abuse services; analyze situation accurately and adopt an effective course of action; recognize problems which call for the use of public and private community resources; effectively listen, mediate and resolve complaints; read, interpret, apply, and explain complex regulations and reports; communicate effectively with persons from a variety of social, cultural, and economic backgrounds; establish and maintain effective work relationships with all types of persons encountered in the course of work; develop rapport and maintain cooperative relationships with clients and service providers; read, understand, apply and explain regulations and procedures governing job training programs; work effectively as part of a multi-disciplinary team; use computers and related equipment as necessary for job assignments. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions are used to evaluate your qualifications. Please provide sufficient information to allow for a thorough evaluation of your qualifications. The selection procedure will consist of the following examination: An Application and Supplemental Questionnaire Appraisal Examination (pass/not pass) will be conducted to evaluate each applicant's combination of educational coursework, training, experience, knowledge, and abilities that relate to this position to ensure satisfaction of the minimum qualifications for this position. Candidates who possess the minimum qualifications for the position will be placed on an extra-help employment list and referred to the department. The department may contact candidates from the employment list who possess the most appropriate job-related qualifications for further consideration. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: SZ HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choose from nine health plans (three HMOs, three deductible HMOs, and three HSA-qualifying plans) with a generousCounty contribution to the premium (the contribution amount varies by bargaining unit). For more information, please see the appropriate MOU. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
Jul 14, 2024
Variable Shift
Position Information Bring your ability to give high-quality, compassionate care to the Department of Health Services ! Multiple monolingual and fluent bilingual (English/Spanish) positions are available! Starting salary up to $30.30/hour*! PLUS, an additional $1.50/hour on top of the hourly pay rate for fluent bilingual positions! Please note that California Health and Safety Code Section 11833(b)(1) requires Alcohol and Other Drug Services Assistants to be licensed, registered, or certified. Applicants who do not meet this qualification will not be considered qualified for this position. A list of approved certification agencies recognized by the California Department of Health Care Services (DHCS) may be found on the DHCS website . The County of Sonoma Department of Health Services (DHS) is seeking qualified candidates to fill monolingual (English) and fluent bilingual (English/Spanish) Alcohol and Other Drug Services Assistant I positions for their Drug Testing Program in Santa Rosa. DHS is currently recruiting to fill multiple positions at either the I or II levels. If you are interested in being considered at the different levels of this opportunity, you must apply to the separate concurrent recruitments being conducted for each level. As an extra-help Alcohol and Other Drug Services (AODS) Assistant I, you will perform alcohol/drug screening through urinalysis, retinal scan, and breathalyzer testing and provide paraprofessional services and clerical support for the Behavioral Health Division's Drug Testing Unit. Additional responsibilities will include: Ensuring consistent adherence to Chain of Custody handling procedures during the transfer of client urinalysis specimens from clients to testing staff Packaging client urinalysis samples for daily pickup by testing laboratory couriers Learning to and operating a Passpoint retinal scan machine and breathalyzer for client drug and alcohol screening Running comprehensive reports at the end of the shift to capture data of clients screened via the Passpoint machine Accurately entering the client encounter screening data into the Smart Care database Collecting and recording client fee payments and reconciling daily payments collected Learning to perform daily updates and corrections to testing records in the Smart Care database using the verification procedure Completing and verifying the daily Urinalysis (UA) count sheet Providing email reports to case managers regarding client absences, refusals/inability to provide specimens, and instances of client non-cooperation with testing procedures Consistently executing all activities in strict adherence to confidentiality rules, current testing program policies and procedures, and other applicable regulations Conducting client transports for programs as needed with professionalism and efficiency As the ideal candidate to join our team, you are determined to provide high-quality, compassionate care and possess: Experience working with AODS clients in an AODS program and the ability to maintain confidentiality Knowledge and experience in data entry and database management The ability to communicate effectively and work with individuals from a variety of social, cultural, and economic backgrounds Strong attention to detail and the ability to ensure accurate data entry, recordkeeping, and documentation An aptitude for developing rapport and maintaining cooperative relationships with clients, service providers, and partner agencies Intermediate Microsoft Office skills and knowledge of virtual meeting platforms such as Zoom and WebEx The ability to work a flexible schedule, as needed, including some evening and weekend shifts EXTRA-HELP EMPLOYMENT Extra-help employees relieve or augment permanent staff. Intermittent, extra-help employees are not in the classified civil service and do not have property rights to permanently allocated positions. In addition, they do not receive most regular employee benefits such as long-term disability insurance coverage; accrual of vacation; participation in the County retirement program; or eligibility to take promotional examinations. Intermittent, extra-help employees are limited in their employment to a maximum of 1,380 hours within any twelve-month consecutive period. Extra-help employees who meet the eligibility requirements may qualify for a County contribution toward medical coverage. This recruitment is being conducted to fill intermittent, extra-help Alcohol and Other Drug Services Assistant I positions in DHS. This employment list may also be used to fill future extra-help positions as they occur during the active status of this list. Bilingual positions require English and Spanish skills at the fluent (reading, writing, and conversational) level. Applicants who wish to be considered for a bilingual position must indicate their level of skill in the required supplemental questionnaire. An examination will be conducted prior to employment in a bilingual position to confirm the level of skill in this area. Bilingual premium pay is $1.50/hour for fluent skill sets. * Salary is negotiable within the established range. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of training and experience that would provide the opportunity to acquire the knowledge and abilities listed. A typical way to obtain the required knowledge and abilities would be either: six months of experience either paid or volunteer working with alcoholics and/or drug addicts in a treatment and/or recovery program that would provide basic understanding of the needs of alcohol and other drug abusing persons. OR Related coursework, training, conferences and workshops that would provide basic understanding of the needs of the alcohol and other drug abusing person. License: Possession of a valid driver's license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position. Special Qualification: All employees of this class must register, obtain, and maintain a Counselor Certification as defined by the California Code of Regulations, Chapter 8: Certification of Alcohol and Other Drug Counselors. Upon appointment to this class, employees will have six months to register and five years to obtain Certification from an ADP approved certifying organization whose curriculum includes a minimum of 240 hours of formal classroom training. Human Resources will waive the Counselor Certification requirement for licensed professionals (or registered interns) who successfully pass a written examination similar to that administered for Certification. This examination will be administered by the Sonoma County Human Resources Department, and will be designed to measure those areas included in the curriculum required for certification. Additional Special Qualification: Some positions may require the ability to fluently speak and write a language other than English. Knowledge, Skills, and Abilities Working Knowledge of: the needs, problems, attitudes and behavior problems of the alcohol and drug abusing person. Knowledge of: Basic principles of individual and group behavior; Socio-economic, environmental, and cultural factors affecting the behavior of alcohol and drug abusing persons; Services and resources provided through other governmental agencies and community-based organizations. Ability to: learn how to interpret and apply County Alcohol and Other Drug Services Program policies and procedures; learn informal/peer counseling techniques; work irregular hours, different shifts, weekends and holidays; understand and follow oral and written instructions; stand for long periods of time, stoop, lift clients, and lift heavy articles in accordance with accepted safety standards and perform physical tasks as required; learn how to evaluate the behavioral and physiological conditions of the alcohol/drug client; learn how to coordinate the delivery of alcohol and other drug abuse services; analyze situation accurately and adopt an effective course of action; recognize problems which call for the use of public and private community resources; effectively listen, mediate and resolve complaints; read, interpret, apply, and explain complex regulations and reports; communicate effectively with persons from a variety of social, cultural, and economic backgrounds; establish and maintain effective work relationships with all types of persons encountered in the course of work; develop rapport and maintain cooperative relationships with clients and service providers; read, understand, apply and explain regulations and procedures governing job training programs; work effectively as part of a multi-disciplinary team; use computers and related equipment as necessary for job assignments. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions are used to evaluate your qualifications. Please provide sufficient information to allow for a thorough evaluation of your qualifications. The selection procedure will consist of the following examination: An Application and Supplemental Questionnaire Appraisal Examination (pass/not pass) will be conducted to evaluate each applicant's combination of educational coursework, training, experience, knowledge, and abilities that relate to this position to ensure satisfaction of the minimum qualifications for this position. Candidates who possess the minimum qualifications for the position will be placed on an extra-help employment list and referred to the department. The department may contact candidates from the employment list who possess the most appropriate job-related qualifications for further consideration. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: SZ HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choose from nine health plans (three HMOs, three deductible HMOs, and three HSA-qualifying plans) with a generousCounty contribution to the premium (the contribution amount varies by bargaining unit). For more information, please see the appropriate MOU. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information TYPE OF RECRUITMENT OPEN COMPETITIVE JOB OPPORTUNITY EXAM NUMBER Y5216R FILING START DATE September 9, 2022 at 8:00 a.m. (PT) Until the needs of the service are met and is subject to closure without notice. ABOUT LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICES : The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. Through its integrated system of 25 health centers and four (4) hospitals and expanded network of community partner clinics - DHS annually provides direct care for 600,000 unique patients, employs over 23,000 staff, and has an annual budget of over $6.9 billion. Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings, to supportive housing. For additional information regarding DHS please visit www.dhs.lacounty.gov THE MISSION: “To advance the health of our patients and our communities by providing extraordinary care.” DEFINITION: Provides comprehensive in-service education services to a nursing organization. Essential Job Functions Leads clinical system optimization efforts by developing, planning, and recommending strategy related to improvements of the Electronic Health Record (EHR) system and promotes consistency in implementation by regularly referencing enterprise, site and department policies and expected practices at each step of a project including proposal, design, build, and launch. Collaborates with enterprise business leaders and/or groups to discuss and understand changes needed to meet practice, regulatory, and enterprise objectives to be made to the EHR system that will help meet business priorities and strategizes how to get those changes implemented and functional in the EHR system. Identifies current workflows and develops or proposes future state workflows to support standardized clinical operations utilizing existing resources and technology. Formulates and develops plans, procedures, and program content designed to meet specifically identified training needs and change management challenges for the EHR System. Conducts formal instruction in the more difficult or complex EHR system areas of nursing technology requiring knowledge and understanding of the scientific principles and the theoretical concepts underlying specific nursing procedures or techniques, or in a broad range of subjects which may include not only nursing theory, but supervisory principles and practices. Identifies and analyzes on an ongoing basis, the training needs and problems of varied levels and categories of nursing personnel for the EHR system. Plans, develops, and implements the use of evaluation tools to measure the effectiveness of training effort and modifies training content and/or methodology for the EHR system. Develops EHR system related course content and the selection of teaching methods designed to achieve established education objectives, the conduct of formal classroom and clinical instruction, and evaluates their effectiveness. Provides go-live support and assists end users with new technology and workflow processes to improve use and adoption based on project/optimization needs. Communicates to the local implementation support structure at various facilities and coordinates with resources to achieve organizational change management goals. Requirements SELECTION REQUIREMENTS: A License to practice as a Registered Nurse issued by the California Board of Registered Nursing. A current Basic Life Support (BLS) for Healthcare Providers (CPR & AED) Program certificate issued by the American Heart Association. Two (2) years of nursing education experience as a nursing instructor* or its equivalent, in the field of informatics.** CERTIFICATE(S) AND LICENSE(S) INFORMATION; A current active license to practice as a Registered Nurse issued by the California Board of Registered Nursing. Please ensure the Certification and License Section of the application is completed. Provide the title(s) of your required license(s), the number(s), date(s) of issue, date(s) of expiration and the name(s) of the issuing agency for the required license as specified in the Selection Requirements. The required license to practice as a Registered Nurse issued by the Department of Consumer Affairs, California Board of Registered Nursing will be verified at the following website: https://search.dca.ca.gov . Applicants claiming experience in a state other than California must provide their Registered Nurse License Number from that state on the application without the required license number will not be considered. A current Basic Life Support (BLS) for Healthcare Providers (CPR & AED) Program certification issued by the American Heart Association. Applicants must attach a legible photocopy of their BLS certification to their application at the time of filing or within 15 calendar days from the application date. Applications submitted without the required evidence of BLS certification will be rejected. Required license(s) and/or certification(s) must be active and unrestricted, or your application will not be accepted. Additionally, in order to receive credit for license(s) and/or certification(s) in relation to any desirable qualifications, the license(s) and/or certification(s) must be active and unrestricted. NOTE : If you are unable to attach documents to your application, you may email the documents to Germine Margosian at gmargosian@dhs.lacounty.gov within fifteen (15) calendar days of filing online or you will be rejected. Please include your full name (as it appears on your application), the exam number, and the exam title in the email message . A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS III - Moderate: Includes standing or walking most of the time, with bending, stooping, squatting, twisting, and reaching; includes working on irregular surfaces, occasionally lifting objects weighting over 25 pounds, and frequent lifting of 10-25 pounds. SPECIAL REQUIREMENT INFORMATION: * Experience as a nursing instructor is defined in Los Angeles County as: Develops specialized training programs or educational course content for a group of employees and students, presents this content in a formal learning situation, supervises the clinical use of an application in a clinical setting, and evaluates effectiveness of the training in achieving predetermined training objectives under technical supervision. **Informatics experience involves the support of an Electronic Health Record (EHR)/Electronic Medical Record (EMR) system including, but not limited to, Oracle Cerner, Epic, Meditech, Allscripts or Athenahealth. County employees who wish to meet the requirements using out-of-class experience will be considered for this examination. Those claiming out-of-class experience should describe their out-of-class duties in detail in the online application and Supplemental Questionnaire. Applicants are also encouraged to submit any supporting documentation such as out-of-class/additional responsibility bonuses, verification of experience documents, and/or performance evaluations in order to assist staff’s review of applicants' qualifications. The original license to practice as a Registered Nurse issued by the California Board of Registered Nursing and the BLS Certification must be presented during the selection process and/or prior to the appointment. DESIRABLE QUALIFICATIONS: Additional credit will be given to applicants who possess the following desirable qualifications in excess of the Selection Requirements: A Bachelor of Science degree*** from an accredited college/university in Nursing or Health Care Administration, Nursing Informatics, or related field. A Master of Science degree*** from an accredited college/university in Nursing or Health Care Administration, Nursing Informatics, or related field. Hands-on experience in EHR/EMR implementation. Additional year(s) of experience beyond the Selection Requirements. ***In order to receive credit for a college degree on this examination, you must include a legible photocopy of your “official” Diploma(s), “official” transcripts, or “official” letter(s) from an accredited institution which shows the area of specialization, at the time of filing or within fifteen (15) calendar days of filing online. Additional Information EXAMINATION CONTENT: This examination will consist of two (2) parts: Part I : An evaluation of education and experience based upon application information, desirable qualifications, and supplemental questionnaire, weighted 50%. Part II: An oral interview designed to evaluate interpersonal and verbal communication skills, job preparation, leadership skills and general knowledge and abilities to perform the duties of the position, weighted 50%. Candidates must achieve a passing score of 70% or higher on each weighted part of this examination in order to be added to the eligible register. ELIGIBILITY INFORMATION: Applications will be processed on an "as received" basis and those receiving a passing score will be added to the eligible register accordingly. The names of candidates receiving a passing score on the examination will be placed on the eligible register and will appear in the order of their score group for a period of twelve (12) months following the date of eligibility. NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS. VACANCY INFORMATION: The eligible register resulting from this examination will be used to fill vacancies throughout the Department of Health Services as they occur. AVAILABLE SHIFT: Appointees may be required to work any shift, including evenings, nights, weekends, and holidays. APPLICATION AND FILING INFORMATION: APPLICATIONS MUST BE FILED ONLINE ONLY. APPLICATIONS SUBMITTED BY U.S. MAIL, FAX OR IN PERSON WILL NOT BE ACCEPTED. Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using this website. All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment . Utilizing the VERBIAGE from Class Specification and/or Selection Requirements to serve as your description of duties WILL NOT be sufficient to demonstrate that you meet the Requirements. Comments such as "See Résumé" or referencing other unsolicited materials/documents will not be considered as response; in doing so, your application will be rejected . Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the REQUIREMENTS. Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. Do not group your experience. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed . If your application is incomplete, it will be rejected. Please note that the Department of Health Services requires applicants to show that they perform the specified duties listed in the posted Requirements as their principal work activity . It is recommended that you provide your work experience using statements that provide the following three components: ACTION/S you took, the CONTEXT in which you took that/those action/s, and the BENEFIT that was realized from that/those actions. Include specific reference to the impact you made in the positions you have held. Applications electronically received after 5:00 p.m., PT, on the last day of filing will not be accepted. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES : LA County Public Library has announced they are reopening some libraries with limited hours access throughout LA County. Refer to their website at https://lacountylibrary.org/reopening/ for more information. For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. FAIR CHANCE INITIATIVE: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individual assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed . ADA COORDINATOR PHONE: (323) 914-6365 CALIFORNIA RELAY SERVICES PHONE: (800) 735-2922 DEPARTMENT CONTACT Germine Margosian, Exam Analyst (213) 288-7000 Gmargosian@dhs.lacounty.gov For detailed information, please click here
Jul 14, 2024
Full Time
Position/Program Information TYPE OF RECRUITMENT OPEN COMPETITIVE JOB OPPORTUNITY EXAM NUMBER Y5216R FILING START DATE September 9, 2022 at 8:00 a.m. (PT) Until the needs of the service are met and is subject to closure without notice. ABOUT LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICES : The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. Through its integrated system of 25 health centers and four (4) hospitals and expanded network of community partner clinics - DHS annually provides direct care for 600,000 unique patients, employs over 23,000 staff, and has an annual budget of over $6.9 billion. Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings, to supportive housing. For additional information regarding DHS please visit www.dhs.lacounty.gov THE MISSION: “To advance the health of our patients and our communities by providing extraordinary care.” DEFINITION: Provides comprehensive in-service education services to a nursing organization. Essential Job Functions Leads clinical system optimization efforts by developing, planning, and recommending strategy related to improvements of the Electronic Health Record (EHR) system and promotes consistency in implementation by regularly referencing enterprise, site and department policies and expected practices at each step of a project including proposal, design, build, and launch. Collaborates with enterprise business leaders and/or groups to discuss and understand changes needed to meet practice, regulatory, and enterprise objectives to be made to the EHR system that will help meet business priorities and strategizes how to get those changes implemented and functional in the EHR system. Identifies current workflows and develops or proposes future state workflows to support standardized clinical operations utilizing existing resources and technology. Formulates and develops plans, procedures, and program content designed to meet specifically identified training needs and change management challenges for the EHR System. Conducts formal instruction in the more difficult or complex EHR system areas of nursing technology requiring knowledge and understanding of the scientific principles and the theoretical concepts underlying specific nursing procedures or techniques, or in a broad range of subjects which may include not only nursing theory, but supervisory principles and practices. Identifies and analyzes on an ongoing basis, the training needs and problems of varied levels and categories of nursing personnel for the EHR system. Plans, develops, and implements the use of evaluation tools to measure the effectiveness of training effort and modifies training content and/or methodology for the EHR system. Develops EHR system related course content and the selection of teaching methods designed to achieve established education objectives, the conduct of formal classroom and clinical instruction, and evaluates their effectiveness. Provides go-live support and assists end users with new technology and workflow processes to improve use and adoption based on project/optimization needs. Communicates to the local implementation support structure at various facilities and coordinates with resources to achieve organizational change management goals. Requirements SELECTION REQUIREMENTS: A License to practice as a Registered Nurse issued by the California Board of Registered Nursing. A current Basic Life Support (BLS) for Healthcare Providers (CPR & AED) Program certificate issued by the American Heart Association. Two (2) years of nursing education experience as a nursing instructor* or its equivalent, in the field of informatics.** CERTIFICATE(S) AND LICENSE(S) INFORMATION; A current active license to practice as a Registered Nurse issued by the California Board of Registered Nursing. Please ensure the Certification and License Section of the application is completed. Provide the title(s) of your required license(s), the number(s), date(s) of issue, date(s) of expiration and the name(s) of the issuing agency for the required license as specified in the Selection Requirements. The required license to practice as a Registered Nurse issued by the Department of Consumer Affairs, California Board of Registered Nursing will be verified at the following website: https://search.dca.ca.gov . Applicants claiming experience in a state other than California must provide their Registered Nurse License Number from that state on the application without the required license number will not be considered. A current Basic Life Support (BLS) for Healthcare Providers (CPR & AED) Program certification issued by the American Heart Association. Applicants must attach a legible photocopy of their BLS certification to their application at the time of filing or within 15 calendar days from the application date. Applications submitted without the required evidence of BLS certification will be rejected. Required license(s) and/or certification(s) must be active and unrestricted, or your application will not be accepted. Additionally, in order to receive credit for license(s) and/or certification(s) in relation to any desirable qualifications, the license(s) and/or certification(s) must be active and unrestricted. NOTE : If you are unable to attach documents to your application, you may email the documents to Germine Margosian at gmargosian@dhs.lacounty.gov within fifteen (15) calendar days of filing online or you will be rejected. Please include your full name (as it appears on your application), the exam number, and the exam title in the email message . A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS III - Moderate: Includes standing or walking most of the time, with bending, stooping, squatting, twisting, and reaching; includes working on irregular surfaces, occasionally lifting objects weighting over 25 pounds, and frequent lifting of 10-25 pounds. SPECIAL REQUIREMENT INFORMATION: * Experience as a nursing instructor is defined in Los Angeles County as: Develops specialized training programs or educational course content for a group of employees and students, presents this content in a formal learning situation, supervises the clinical use of an application in a clinical setting, and evaluates effectiveness of the training in achieving predetermined training objectives under technical supervision. **Informatics experience involves the support of an Electronic Health Record (EHR)/Electronic Medical Record (EMR) system including, but not limited to, Oracle Cerner, Epic, Meditech, Allscripts or Athenahealth. County employees who wish to meet the requirements using out-of-class experience will be considered for this examination. Those claiming out-of-class experience should describe their out-of-class duties in detail in the online application and Supplemental Questionnaire. Applicants are also encouraged to submit any supporting documentation such as out-of-class/additional responsibility bonuses, verification of experience documents, and/or performance evaluations in order to assist staff’s review of applicants' qualifications. The original license to practice as a Registered Nurse issued by the California Board of Registered Nursing and the BLS Certification must be presented during the selection process and/or prior to the appointment. DESIRABLE QUALIFICATIONS: Additional credit will be given to applicants who possess the following desirable qualifications in excess of the Selection Requirements: A Bachelor of Science degree*** from an accredited college/university in Nursing or Health Care Administration, Nursing Informatics, or related field. A Master of Science degree*** from an accredited college/university in Nursing or Health Care Administration, Nursing Informatics, or related field. Hands-on experience in EHR/EMR implementation. Additional year(s) of experience beyond the Selection Requirements. ***In order to receive credit for a college degree on this examination, you must include a legible photocopy of your “official” Diploma(s), “official” transcripts, or “official” letter(s) from an accredited institution which shows the area of specialization, at the time of filing or within fifteen (15) calendar days of filing online. Additional Information EXAMINATION CONTENT: This examination will consist of two (2) parts: Part I : An evaluation of education and experience based upon application information, desirable qualifications, and supplemental questionnaire, weighted 50%. Part II: An oral interview designed to evaluate interpersonal and verbal communication skills, job preparation, leadership skills and general knowledge and abilities to perform the duties of the position, weighted 50%. Candidates must achieve a passing score of 70% or higher on each weighted part of this examination in order to be added to the eligible register. ELIGIBILITY INFORMATION: Applications will be processed on an "as received" basis and those receiving a passing score will be added to the eligible register accordingly. The names of candidates receiving a passing score on the examination will be placed on the eligible register and will appear in the order of their score group for a period of twelve (12) months following the date of eligibility. NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS. VACANCY INFORMATION: The eligible register resulting from this examination will be used to fill vacancies throughout the Department of Health Services as they occur. AVAILABLE SHIFT: Appointees may be required to work any shift, including evenings, nights, weekends, and holidays. APPLICATION AND FILING INFORMATION: APPLICATIONS MUST BE FILED ONLINE ONLY. APPLICATIONS SUBMITTED BY U.S. MAIL, FAX OR IN PERSON WILL NOT BE ACCEPTED. Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using this website. All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment . Utilizing the VERBIAGE from Class Specification and/or Selection Requirements to serve as your description of duties WILL NOT be sufficient to demonstrate that you meet the Requirements. Comments such as "See Résumé" or referencing other unsolicited materials/documents will not be considered as response; in doing so, your application will be rejected . Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the REQUIREMENTS. Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. Do not group your experience. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed . If your application is incomplete, it will be rejected. Please note that the Department of Health Services requires applicants to show that they perform the specified duties listed in the posted Requirements as their principal work activity . It is recommended that you provide your work experience using statements that provide the following three components: ACTION/S you took, the CONTEXT in which you took that/those action/s, and the BENEFIT that was realized from that/those actions. Include specific reference to the impact you made in the positions you have held. Applications electronically received after 5:00 p.m., PT, on the last day of filing will not be accepted. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES : LA County Public Library has announced they are reopening some libraries with limited hours access throughout LA County. Refer to their website at https://lacountylibrary.org/reopening/ for more information. For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. FAIR CHANCE INITIATIVE: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individual assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed . ADA COORDINATOR PHONE: (323) 914-6365 CALIFORNIA RELAY SERVICES PHONE: (800) 735-2922 DEPARTMENT CONTACT Germine Margosian, Exam Analyst (213) 288-7000 Gmargosian@dhs.lacounty.gov For detailed information, please click here
City of Tacoma, WA
Tacoma, Washington, United States
Position Description The first review of applications will take place on August 7, 2024. Do you thrive in a fast-paced environment where innovation meets exceptional customer service? Tacoma Public Utilities is seeking a dynamic and committed leader to join our team as the Customer Service Assistant Division Manager! In this position, you'll play a pivotal role in shaping the customer experience for over 180,000 customers across multiple channels and ensuring the safe and secure collection of over $250+ million i n payments annually. Overseeing 7 direct reports, you will work closely with the teams to support customers in all aspects from billing, to payment, to collections and bankruptcy. Here's why you'll love this role: Make a real impact: Lead a team of 70 dedicated professionals, ensuring exceptional service for phone calls, lobby visits, and email communications. Be an innovative leader: Drive strategic initiatives, foster a culture of continuous improvement, and champion technology projects that enhance the customer experience. Develop your team: Empower and mentor your staff, fostering a growth mindset and creating a rewarding work environment. Be a champion for customer satisfaction: Ensure clear communication and consistent service delivery, exceeding customer expectations at every touchpoint. Build strong relationships: Collaborate effectively with staff, stakeholders, and labor management to achieve shared goals. The Ideal Candidate: Proven track record of success in high-volume customer service environments Exceptional leadership, coaching, and mentoring skills Experience supervising and working in a highly union represented environment Ability to manage complex situations and de-escalate issues professionally Available 24/7 for emergency operations related to service outages Responsibilities Include: Oversee the development of performance metrics and current and/or potential policies, practices, and regulations to determine effectiveness Ensure compliance of policies, practices and regulations Collaborate with various city departments including City Treasurer’s Office and Legal to ensure that all regulations are met, and any payment issues are resolved Partner with Utility Technology Services to implement new technology and improve operations through changes to existing technology Resolve escalated issues presented by staff, Executive or Council offices, or through direct customer communication, including, issues which may involve exceptions to policies or procedures Assume responsibility for budget and tracking expenses; analyze and manage cost/benefits and operational strategy assessments Qualifications Minimum Education* Bachelor's degree in business or public administration, communications or directly related field Minimum Experience* 6 years of progressively responsible customer service experience including 1 year prior as supervisor or manager *Equivalency: 1 year of experience = 1 year of education Desired Qualifications: 5+ years managing a high volume, complex, multi-channel contact center Experience with change management and implementing new technology applications Experience supervising or leading teams within a utility or public sector agency in a unionized environment Knowledge of complex billing, collections and bankruptcy Selection Process & Supplemental Information This recruitment is being managed by Joanna Hambrick; if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn ! City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws. Apply Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position. Communication from the City of Tacoma: We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 before 4pm on the closing date of this posting. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 8/21/2024 5:00 PM Pacific
Jul 25, 2024
Full Time
Position Description The first review of applications will take place on August 7, 2024. Do you thrive in a fast-paced environment where innovation meets exceptional customer service? Tacoma Public Utilities is seeking a dynamic and committed leader to join our team as the Customer Service Assistant Division Manager! In this position, you'll play a pivotal role in shaping the customer experience for over 180,000 customers across multiple channels and ensuring the safe and secure collection of over $250+ million i n payments annually. Overseeing 7 direct reports, you will work closely with the teams to support customers in all aspects from billing, to payment, to collections and bankruptcy. Here's why you'll love this role: Make a real impact: Lead a team of 70 dedicated professionals, ensuring exceptional service for phone calls, lobby visits, and email communications. Be an innovative leader: Drive strategic initiatives, foster a culture of continuous improvement, and champion technology projects that enhance the customer experience. Develop your team: Empower and mentor your staff, fostering a growth mindset and creating a rewarding work environment. Be a champion for customer satisfaction: Ensure clear communication and consistent service delivery, exceeding customer expectations at every touchpoint. Build strong relationships: Collaborate effectively with staff, stakeholders, and labor management to achieve shared goals. The Ideal Candidate: Proven track record of success in high-volume customer service environments Exceptional leadership, coaching, and mentoring skills Experience supervising and working in a highly union represented environment Ability to manage complex situations and de-escalate issues professionally Available 24/7 for emergency operations related to service outages Responsibilities Include: Oversee the development of performance metrics and current and/or potential policies, practices, and regulations to determine effectiveness Ensure compliance of policies, practices and regulations Collaborate with various city departments including City Treasurer’s Office and Legal to ensure that all regulations are met, and any payment issues are resolved Partner with Utility Technology Services to implement new technology and improve operations through changes to existing technology Resolve escalated issues presented by staff, Executive or Council offices, or through direct customer communication, including, issues which may involve exceptions to policies or procedures Assume responsibility for budget and tracking expenses; analyze and manage cost/benefits and operational strategy assessments Qualifications Minimum Education* Bachelor's degree in business or public administration, communications or directly related field Minimum Experience* 6 years of progressively responsible customer service experience including 1 year prior as supervisor or manager *Equivalency: 1 year of experience = 1 year of education Desired Qualifications: 5+ years managing a high volume, complex, multi-channel contact center Experience with change management and implementing new technology applications Experience supervising or leading teams within a utility or public sector agency in a unionized environment Knowledge of complex billing, collections and bankruptcy Selection Process & Supplemental Information This recruitment is being managed by Joanna Hambrick; if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn ! City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws. Apply Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position. Communication from the City of Tacoma: We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 before 4pm on the closing date of this posting. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 8/21/2024 5:00 PM Pacific
City of Santa Monica
City of Santa Monica, California, United States
Job Summary The Human Services Division plays a vital role in Santa Monica by providing essential support to vulnerable members of our community. Through funding grants to a diverse range of nonprofit partners, we ensure critical services reach those in needs, spanning form youth and family programs to homeless services, disability services, and senior care. Additionally, we oversee various direct out-of-school time programs at three key sites: CREST in partnership with SMMUSD, PAL in collaboration with the Santa Monica Police Department, and Virginia Avenue Park, located in the heart of the Pico Neighborhood, serving our most vulnerable populations. The Senior Administrative Analyst - Human Services/Fiscal role is integral to the Human Services Division’s operations. This position would directly oversee the Division’s administrative (budget planning, financial reporting, compliance with fiscal regulations) and operational (fund allocation in support of division programs and services, managing expenses and ensuring financial efficiency) budgets, prepare complex reports, interface with community stakeholders, and provide technical and fiscal assistance to both nonprofit organizations and division team members. JOB SUMMARY: Plans, organizes, conducts and implements complex administrative and research programs and projects related to the administration of the Human Services Division of the Community and Cultural Services Department. Monitors activities of programs and manages grant resources to ensure compliance with local, state and federal regulations. Representative Duties Prepares, analyzes and coordinates the division’s annual operating budget, mid-year and year-end budget reviews. Administers the City’s Community Development Block Grant (CDBG) Program and prepares and submits required plans and reports to the Department of Housing and Urban Development (HUD). Prepares, analyzes and monitors the budget for various funding sources. Participates in the preparation of a variety of reports including staff reports, fiscal and budgetary reports, and required federal, state and local plan reports. Conducts complex administrative research, studies and surveys. Prepares reports recommending appropriate courses of action for solutions to problems. Monitors contract compliance for City-funded agencies. Provides technical assistance to non-profit organizations on administrative and fiscal issues. Develops administrative systems to ensure technical compliance with partner agencies (e.g., Santa Monica College, Santa Monica-Malibu Unified School District). Develops and oversees division tracking systems and procedures in the areas of fiscal management, revenue and cash handling and reconciliation. Conducts fiscal monitoring visits to City-funded agencies to ensure that grantees are properly accounting for and utilizing City funds. Reviews and assesses audited financial statements from City-funded agencies. Provides administrative support to the division through participation in team meetings. Makes recommendations and responds to inquiries regarding fiscal and budgetary issues. Researches, gathers data and works closely with division staff in analyzing and interpreting data and formulating procedures. Keeps abreast of new legislation, regulations, and policies relevant to the division’s fiscal operations, and recommends and/or makes adjustments to the division’s procedures to ensure compliance. Coordinates the responses and follow up for public complaints, inquiries, requests and suggestions. Ensures that complaints are dealt with in a timely and effective manner. Evaluates the efficiency and effectiveness of internal controls for the division. Formulates, implements and manages special projects related to the functions of the Human Services Division. Makes presentations to City Council, boards and commissions, public and non-profit agencies and other community groups. Supervises division clerical support staff. Performs other related duties, as assigned. Requirements Knowledge, Abilities and Skills: Knowledge of: Principles of public administration. General accounting principles, standards and practices. Program and project development, implementation, management and evaluation. Quantitative, operations and management analysis techniques. Federal HUD regulations. Automated financial systems. Budget development and management. Report writing techniques. Supervision and training techniques. Effective customer service techniques. Ability to: Interpret and apply relevant laws and regulations. Analyze and solve administrative and budgeting problems. Prepare analytical and financial reports. Plan, develop, implement and administer projects. Maintain accurate records and files. Supervise, train and evaluate the work of staff. Communicate effectively, both orally and in writing. Establish and maintain effective working relationships with the public, private businesses and city staff. Provide effective customer service. Skill in: Using a personal computer and applicable software applications. Working effectively with persons from diverse social, cultural and economic backgrounds. Education, Training and Experience: Graduation from an accredited college or university with a Bachelor’s degree in Public or Business Administration, Accounting or a related field. Three years of recent, paid work experience performing financial analysis which has included accounting, and budget preparation, maintenance and management. Experience in managing local, state and federal funds is highly desirable. Licenses and Certificates: None. Supplemental Information How to Apply: Applicants must submit a clear, concise, completed on-line City Application along with any required supplemental application materials with the Human Resources Department by the filing deadline. If you do not submit your on-line application by the filing deadline, you will not be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process. If you would like for your education to be considered, you must attach a copy of your college level transcripts or diploma to your online application. Applicants who indicate receipt of college level coursework or degree from a foreign institution must provide United States credential equivalency verification along with a copy of your college diploma/transcripts. All materials must be received in the Human Resources Department no later than the filing deadline. Failure to do so may result in your application being evaluated without the education being considered. Selection Process: All applicants must submit clear, concise and complete information regarding your work history and qualifications for the position. All applicants will be reviewed and only those applicants determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Testing may consist of a combination of any of the following and is subject to change as needs dictate: Training and Experience Evaluation Writing Project Oral Interview If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position. Background Investigation: Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation. Inclusion & Diversity Statement The City of Santa Monica is a progressive, inclusive and culturally rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact. The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us! Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only). Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination. The City's liberal fringe benefits for full-time employment include sick leave, holiday and vacation pay, the Public Employees Retirement System, medical, dental and vision insurance, credit union, deferred compensation, tuition reimbursement, Dependent Care Assistance Plan and Marine Park Childcare Center. Closing Date/Time: 8/8/2024 5:30 PM Pacific
Jul 23, 2024
Full Time
Job Summary The Human Services Division plays a vital role in Santa Monica by providing essential support to vulnerable members of our community. Through funding grants to a diverse range of nonprofit partners, we ensure critical services reach those in needs, spanning form youth and family programs to homeless services, disability services, and senior care. Additionally, we oversee various direct out-of-school time programs at three key sites: CREST in partnership with SMMUSD, PAL in collaboration with the Santa Monica Police Department, and Virginia Avenue Park, located in the heart of the Pico Neighborhood, serving our most vulnerable populations. The Senior Administrative Analyst - Human Services/Fiscal role is integral to the Human Services Division’s operations. This position would directly oversee the Division’s administrative (budget planning, financial reporting, compliance with fiscal regulations) and operational (fund allocation in support of division programs and services, managing expenses and ensuring financial efficiency) budgets, prepare complex reports, interface with community stakeholders, and provide technical and fiscal assistance to both nonprofit organizations and division team members. JOB SUMMARY: Plans, organizes, conducts and implements complex administrative and research programs and projects related to the administration of the Human Services Division of the Community and Cultural Services Department. Monitors activities of programs and manages grant resources to ensure compliance with local, state and federal regulations. Representative Duties Prepares, analyzes and coordinates the division’s annual operating budget, mid-year and year-end budget reviews. Administers the City’s Community Development Block Grant (CDBG) Program and prepares and submits required plans and reports to the Department of Housing and Urban Development (HUD). Prepares, analyzes and monitors the budget for various funding sources. Participates in the preparation of a variety of reports including staff reports, fiscal and budgetary reports, and required federal, state and local plan reports. Conducts complex administrative research, studies and surveys. Prepares reports recommending appropriate courses of action for solutions to problems. Monitors contract compliance for City-funded agencies. Provides technical assistance to non-profit organizations on administrative and fiscal issues. Develops administrative systems to ensure technical compliance with partner agencies (e.g., Santa Monica College, Santa Monica-Malibu Unified School District). Develops and oversees division tracking systems and procedures in the areas of fiscal management, revenue and cash handling and reconciliation. Conducts fiscal monitoring visits to City-funded agencies to ensure that grantees are properly accounting for and utilizing City funds. Reviews and assesses audited financial statements from City-funded agencies. Provides administrative support to the division through participation in team meetings. Makes recommendations and responds to inquiries regarding fiscal and budgetary issues. Researches, gathers data and works closely with division staff in analyzing and interpreting data and formulating procedures. Keeps abreast of new legislation, regulations, and policies relevant to the division’s fiscal operations, and recommends and/or makes adjustments to the division’s procedures to ensure compliance. Coordinates the responses and follow up for public complaints, inquiries, requests and suggestions. Ensures that complaints are dealt with in a timely and effective manner. Evaluates the efficiency and effectiveness of internal controls for the division. Formulates, implements and manages special projects related to the functions of the Human Services Division. Makes presentations to City Council, boards and commissions, public and non-profit agencies and other community groups. Supervises division clerical support staff. Performs other related duties, as assigned. Requirements Knowledge, Abilities and Skills: Knowledge of: Principles of public administration. General accounting principles, standards and practices. Program and project development, implementation, management and evaluation. Quantitative, operations and management analysis techniques. Federal HUD regulations. Automated financial systems. Budget development and management. Report writing techniques. Supervision and training techniques. Effective customer service techniques. Ability to: Interpret and apply relevant laws and regulations. Analyze and solve administrative and budgeting problems. Prepare analytical and financial reports. Plan, develop, implement and administer projects. Maintain accurate records and files. Supervise, train and evaluate the work of staff. Communicate effectively, both orally and in writing. Establish and maintain effective working relationships with the public, private businesses and city staff. Provide effective customer service. Skill in: Using a personal computer and applicable software applications. Working effectively with persons from diverse social, cultural and economic backgrounds. Education, Training and Experience: Graduation from an accredited college or university with a Bachelor’s degree in Public or Business Administration, Accounting or a related field. Three years of recent, paid work experience performing financial analysis which has included accounting, and budget preparation, maintenance and management. Experience in managing local, state and federal funds is highly desirable. Licenses and Certificates: None. Supplemental Information How to Apply: Applicants must submit a clear, concise, completed on-line City Application along with any required supplemental application materials with the Human Resources Department by the filing deadline. If you do not submit your on-line application by the filing deadline, you will not be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process. If you would like for your education to be considered, you must attach a copy of your college level transcripts or diploma to your online application. Applicants who indicate receipt of college level coursework or degree from a foreign institution must provide United States credential equivalency verification along with a copy of your college diploma/transcripts. All materials must be received in the Human Resources Department no later than the filing deadline. Failure to do so may result in your application being evaluated without the education being considered. Selection Process: All applicants must submit clear, concise and complete information regarding your work history and qualifications for the position. All applicants will be reviewed and only those applicants determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Testing may consist of a combination of any of the following and is subject to change as needs dictate: Training and Experience Evaluation Writing Project Oral Interview If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position. Background Investigation: Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation. Inclusion & Diversity Statement The City of Santa Monica is a progressive, inclusive and culturally rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact. The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us! Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only). Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination. The City's liberal fringe benefits for full-time employment include sick leave, holiday and vacation pay, the Public Employees Retirement System, medical, dental and vision insurance, credit union, deferred compensation, tuition reimbursement, Dependent Care Assistance Plan and Marine Park Childcare Center. Closing Date/Time: 8/8/2024 5:30 PM Pacific